Focus Magazine - January/February 2022 Issue by CAI Greater Los Angeles Chapter

Reflect

Refresh L.A.’s Premier Source of Information for Community Associations

Renew JANUARY/FEBRUARY 2022

HELP US GROW the Greater Los Angeles

3 WAYS TO WIN

Chapter this year and fund great contest prizes to reward recruiters.

CAI-GLAC

GRAND

2022 MEMBERSHIP CAMPAIGN PRIZE A WEEKEND GETAWAY IN SAN DIEGO

SPONSORS

Based on a casino theme, recruiters will earn a casino chip for each new member recruited. The recruiter with the most chips as of December 31, 2022, will win a weekend stay at the premier Viejas Casino & Willows Hotel near San Diego.

Advanced Election Services SAX Insurance Agency

WIN $500 CASH

At the end of 2022, all recruiters, except the Grand Prize Winner, will be entered into a raffle for a chance to win $500 cash. Each chip will be a raffle entry for a recruiter (i.e. 5 chips=5 chances to win).

RECRUITER-OF-THE-MONTH RAFFLE

Recruit a new member during the month and be entered into a raffle to win a $50 gift card. You will also receive a casino chip to build your pile of chips toward the Grand Prize.

HIGHLIGHT YOUR COMPANY BY SPONSORING THIS CAMPAIGN SPONSOR $350

Includes company recognition on luncheon PowerPoint and Focus Magazine promo, photo op with contest winners at prize presentation, and two social media shout-outs every six months. Please contact Chapter Office at 818-500-8636 for more information. RULES:

▶ To receive recruiter credit, you must alert the CAI-GLAC Chapter Office or be listed on the paper or online application. ▶ Recruiter credit is reserved for CAI-GLAC Chapter members. ▶ Completed applications and membership dues for qualified applicants must be received at CAI between January 1, 2022 and December 31, 2022 to be counted toward the Grand Prize.

www.CAI-GLAC.o org #CAI-Lucky

2022 BOARD OF DIRECTORS OFFICERS Alexandria Pollock, CCAM-HR®, CMCA®, AMS®, PCAM®, President BuildingLink.com, LLC, 310-925-9001 Erik Rivera, CMCA®, AMS®, PCAM®, President-Elect Manhattan Pacific Management, Inc., 844-511-0644 Isaac Camacho, Vice President Accurate Termite & Pest Control, 310-837-6483 Kim Province, Secretary Advanced Election Services, 714-783-8646 Matt Davidson, CCAM-HR®, CMCA®, AMS®, Treasurer Action Property Management AAMC®, 800-400-2284 DIRECTORS Leslie Barton, CMCA®, Precision Painting & Reconstruction 310-707-7847 Gary Burns, Mulholland Heights HOA, 818-326-2000 Angelique Madrigal, Ross Morgan & Company, Inc. AAMC®, 818-907-6622 Matt Meadors, CMCA®, AMS® HOA Organizers, Inc., 818-778-3331 Brian Moreno, Esq. CCAL, SwedelsonGottlieb 310-207-2207 Diane Schoolsky, Lingate HOA, 323-640-1277

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2022 COMMITTEE CHAIRS COMMUNITY EXPO Michelle Caldwell, ePipe Pipe Restoration Miste Holloway, Seabreeze Management Co., AAMC® COMMUNITY OUTREACH Jessica Koval, CMCA®, AMS®, PCAM®, Action Property Management AAMC® Patti Specht, ServiceMaster Recovery by C2C Restoration EXECUTIVE RETREAT Jerri Gaddis, CMCA®, AMS®, PCAM®, HOA Organizers, Inc. FINANCE Nels Atha, CMCA®, AMS®, PCAM®, Common Interest Services, Inc.

NEWSWORTHY 6 Three New Year’s Resolutions for 2022: Best Practices for HOA Management 8 2022 Board of Directors 10 Get Involved... Join a Chapter Committee 13 Burnout and Strategies to Prevent It! 14 Recreating & Navigating a Not-So-New “Normal” 16 Organization – Where Did I Put That? 22 How Do You Stay Organized? 28 Review and Refresh Your Governing Documents for 2022 30 How To Keep The Inspiration Alive 31 Realigning Goals for the New Year

CHAPTER UPDATE 2 Note from the Editor’s Desk 3 Message from the President

NOTEWORTHY 18 24 26 27 32 33

Walk On The Wild Was a Complete Success! Winter Wonderland Holiday Party Recap PCAM® Pride HOA Organizers, Inc. Receives AAMC® Designation from CAI News From Sacramento Chapter Sets $10,153 Record for CLAC Challenge Contributions

FYI 4 34 36 36

2022 Upcoming Events Membership News Advertisers Index Advertising Information

GOLF TOURNAMENT Julia Gomes, Accurate Termite & Pest Control Jeff Koscher, BluSky Restoration Contractors, LLC

Our thanks to the Focus Magazine Committee:

HOA EDUCATION Leslie Barton, CMCA®, Precision Painting & Reconstruction

Co-chairs: J ocelle Maliwanag, American Heritage Landscape Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

LEGISLATIVE Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc.

Sean Allen, Esq.,Roseman Law, APC Suvany Cowie, West Hills West Creek HOA Elaine Gower, The Naumann Law Firm, PC Miranda Legaspi, Platinum Security Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Nicole Peterson, CMCA®, AMS®, Valencia Management Group AAMC® Jennifer Schuster, Valley Alarm

MANAGER EDUCATION Helen Cook, CMCA®, AMS®, HOA Organizers, Inc. Martha Perkins, CMCA®, AMS®, Action Property Management AAMC® MEDIATION SERVICES Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. MEMBERSHIP Mimi Cortes, SAX Insurance Agency Tracy Robinson, CCAM®, PMP Management AAMC® PROGRAMS/LUNCHEONS/WEBINARS Sascha Macias, CMCA®, AMS®, PCAM®, Roseman Law, APC Mike Perlof, Fenton Grant Mayfield Kaneda &Litt, LLP PUBLICATIONS Jocelle Maliwanag, American Heritage Landscape Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2022.

SOCIAL Ashley Hibler, McKenzie Rhody LLP Michael Valenzuela, Vista Paint Corporation

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

SOCIAL MEDIA Alana Walker, Reconstruction Experts, Inc. Scott Mikelonis, PMP Management AAMC®

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

WINE NIGHT Pamella De Armas, Silicon Beach Insurance Services Elaine Gower, The Naumann Law Firm, PC

CAI-Greater Los Angeles Chapter

1010 N. Central Avenue, #316 Glendale, CA 91202 Office: 818-500-8636

Some graphics provided by unsplash.com and Vecteezy.com

January/February 2022 | www.cai-glac.org

NOTE

FROM THE EDITOR’S DESK

HAPPY NEW YEAR! WE MADE IT. IT’S THE BEGINNING OF A NEW YEAR, WITH ALL THE HOPES AND PLANS THAT IT BRINGS. WE PAY HOMAGE TO THAT TRADITION IN OUR CURRENT ISSUE, IN WHICH WE FOCUS ON REFLECT, REFRESH, RENEW. OUR AUTHORS SHARE THEIR IDEAS, RESEARCH, AND EXPERIENCE TO PROVIDE US WITH INSIGHT AND TOOLS WE CAN USE TO MAXIMIZE THIS ANNUAL OPPORTUNITY TO REVITALIZE OUR CAREERS, BUSINESS RELATIONSHIPS, AND WORK ORGANIZATION. The issue begins with an article explaining how to start the year right using best management practices for you and your communities. Next, we highlight Refresh with a guide on preventing and alleviating burnout. What is a current magazine without a feature concerning the pandemic? Ours covers the impact and opportunities of the new “normal” for HOA managers. We have included an introduction to getting organized and a legislative update, with a companion piece on the impact these new laws can have on our communities’ governing documents. There is some concise advice on finding and inspiring our associations’ leaders, and helpful guidance on how to set and use goals successfully. We hope you find these articles, all written by Publications Committee members, informative and effective as you plan for the year. And don’t miss our helpful bobbleheads telling us how they stay organized. As one of the new editors of Focus, I know that fellow editor Jocelle Maliwanag and I are excited about 2022 and building on what our predecessors, Co-editors Jamilla Davis and Jennifer Schuster, accomplished. Our New Year’s Resolution for this year is to have the magazine address topical and vital issues facing our professions, businesses, and associations and serve as a go-to resource for our CAI-GLAC members. We’ll be using advice gathered in this issue to start us off effectively and keep us and our Publications Committee team organized as we provide you with what we hope will be six exceptional issues this year. If you have ideas or suggestions for articles or topics, or feel inspired to contribute an article this year, please let us know. You can reach us at gm@bellcanyon.com and jmaliwanag@americanheritagelandscape.com. We welcome your input and look forward to sharing an exciting and productive year with you. Focus Magazine Co-Editor Diane Rossiter, MBA, CMCA®, AMS®, PCAM® General Manager, Bell Canyon Association

www.cai-glac.org | January/February 2022

CAI’s California Statewide

Common Interest Development Law Course CONDUCTED IN THREE 2.5-HOUR SESSIONS

March 21,23, 25, 2022 9:00am - 11:45am each day

via ZOOM

Online exam following conclusion 30-day window

CAI’s California Common Interest Development Law course is the most compreh legal course available for profes community associations and bo community associations or are a in-depth legal knowledge you w 8-hour course. Participants will review of California and Federal associations. Community mana of the Davis-Stirling Act, Californ law and specifics related to com

FACIL

WHO SHOULD ATTEND

Managers of community associations Board members and leaders of community associations Professionals who service community associations

WHY ATTEND? You will...

Gain the in-depth legal knowledge required to operate and manage a community association

Matthew Gardner, Esq. Richardson|Ober|DeNichilo LLP

Member Manager/HOA Leader $65 Nonmember Manager/Homeowner Leader $75 Member Business Partner $105 Nonmember Business Partner $155 This course satisfies CAMICB 8-hour law course requirement.

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

CAI-Greater Los Angeles Chapter

Cyrus K

Swed

MESSAGE

FROM THE PRESIDENT

DEAR MEMBERS

appy New Year! I am so honored to serve as your Chapter President for 2022. I cannot thank our Past President, Teresa Agnew, enough for her many years of service on the Board of Directors and her inspiring theme, “Rise Together.” As a Chapter we did just that and are a stronger and more cohesive group for it! This year marks my fifteenth year of membership in CAI-GLAC. As I reflect on my years of membership, I am overcome by how important my CAI family is to me. I have countless memories of sharing meals and drinks with you, sitting in classrooms and ballrooms learning the ins and outs of community association management together, debating and discussing best practices, and venting about the latest crazy thing that happened at a community. I hope to channel everything I’ve learned from you and our Chapter Leaders into an exciting year filled with opportunities for learning and making new memories. I’m excited to announce my theme for 2022: “Engage. Educate. Empower.” As we start the year off, I hope to ENGAGE our members and attract new ones. EDUCATE! Give our members the tools they need, EMPOWERing them to make a difference in their communities. As your President, I will work alongside the CAI-GLAC Board of Directors to uphold this theme and make a positive impact for the Membership. My personal goal as CAI-GLAC President is to promote professionalism. Using our educational opportunities, I hope to encourage members to gain designations and certifications.

The more we learn, the better we can serve our clients. Our businesses are further elevated when we do great work for professionally-managed communities. Our reputation as an industry depends on this high level of professionalism, and I challenge each of our members to hold this reputation in the highest possible regard. This issue of Focus Magazine provides us an opportunity to reflect, renew, and refresh. After the last two frenzied years full of continual change and upheaval, we can all use a little time to ponder what we did well and how we can carry those lessons forward. The start of a new year brings an opportunity to start fresh and strategize how we can make positive changes in our communities and workplaces. I hope you will find a few great takeaways contained in these pages. Here’s to an amazing year! 2022 President Alexandria Pollock, CCAM-HR®, CMCA®, AMS®, PCAM® BuildingLink.com, LLC

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps? CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation. Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé. A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

2022 CAI-GLAC Super Sponsors

2022 UPCOMING CHAPTER EVENTS JANUARY

FEBRUARY

Virtual Managers Only Workshop – 1:00 p.m. – Via ZOOM

Virtual Board Leadership Workshop – Part 1 – 9:00 – 11:30 a.m. – Via ZOOM

Chapter Board of Directors Meeting – 8:30 a.m. – Via ZOOM

Virtual Board Leadership Workshop – Part 2 – 9:00 – 11:30 a.m. – Via ZOOM

Virtual HOA Educational Webinar – 7:00 p.m. – Via ZOOM

In-Person Educational Luncheon – 11:00 a.m. – Skirball Cultural Center

Virtual Reverse Trade Show – 1:00 p.m. – Via ZOOM

9-12

¢ PLATINUM

ALLBRIGHT 1-800-PAINTING Berding | Weil McKenzie Rhody, LLP Pacific Western Bank Precision Painting & Reconstruction Sherwin-Williams Paint Company The Naumann Law Firm, PC Trifecta Painting & Construction Whitestone Industries

In-Person National Law Seminar – La Quinta, CA

¢ GOLD

Virtual Educational Webinar – 11:00 a.m. – Via ZOOM

In-Person PCAM® Luncheon – 11:00 a.m. – City Club, Los Angeles

Dunn-Edwards Paints

Chapter Board of Directors Meeting – 8:30 a.m. – Via ZOOM

Hi Tech Painting & Construction

Virtual Tricks Of The Trade – 1:00 p.m. – Via ZOOM

In-Person Educational Luncheon – 11:00 a.m. – Skirball Cultural Center

Chapter Board of Directors Meeting – 8:30 a.m. – Via ZOOM

CertaPro Painters of Pasadena

MARCH

Roseman Law, APC Segal Insurance Agency, Inc. Steve Little Insurance Agency, Inc. ¢ SILVER ADAMS|STIRLING PLC

21-25 Virtual CID Law Webinar – 8:30 a.m. – Via ZOOM 30

American Heritage Landscape BEHR PAINT COMPANY

In-Person Valencia Breakfast – 8:00 a.m. – Bridgeport Clubhouse, Valencia

CIT-Community Association Banking Division

APRIL

In-Person Executive Retreat – 8:00 a.m. – Calamigos Ranch, Malibu

Diversified Asphalt Products

Virtual Board Leadership Workshop-Part 1 – 9:00 – 11:30 a.m. – Via ZOOM

Ferris Painting, Inc.

Virtual Board Leadership Workshop-Part 2 – 9:00 – 11:30 a.m. – Via ZOOM

Virtual HOA Evening Webinar – 7:00 p.m. – Via ZOOM

Virtual Educational Webinar – 11:00 a.m. – Via ZOOM

Chapter Board of Directors Meeting – 8:30 a.m. – Via ZOOM

Kasdan Turner Thomson Booth LLP Oakridge Landscape PCW Contracting Services Reconstruction Experts, Inc. Reserve Studies Incorporated Selecting Painting & Construction SwedelsonGottlieb Tinnelly Law Group Vista Paint Corporation

Events subject to change, see website for possible updates.

www.cai-glac.org | January/February 2022

PHOTO BY CAMERON VENTI ON UNSPLASH.COM

¢ BRONZE ADCO Roofing & Waterproofing Burg Simpson Eldredge Hersh & Jardine P.C. Optimum Professional Property Management Owens, Moskowitz & Associates Pacific Premier Bank Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2022 sponsors who have made a substantial contribution to ensure our continued success this year.

CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

 By Nicole Peterson, CMCA®, AMS®

Three New Year’s Resolutions for 2022: Best Practices for HOA Management EVERY YEAR PEOPLE AROUND THE WORLD SET NEW YEAR’S RESOLUTIONS, HOPING TO INSPIRE POSITIVE CHANGE IN THEIR LIVES. I FIRST LEARNED ABOUT NEW YEAR’S RESOLUTIONS IN ELEMENTARY SCHOOL WHEN WE RETURNED FROM WINTER BREAK. OUR ASSIGNMENT WAS TO DRAFT AN ESSAY DETAILING ANY RESOLUTIONS WE HAD MADE AND WHY. IT REMINDED ME OF THE THEME WE HAD WRITTEN ABOUT A FEW MONTHS BEFORE, “HOW I SPENT MY SUMMER VACATION.” THOUGH AT THE TIME I SUSPECTED LITTLE MORE THAN A TOTAL LACK OF CREATIVITY ON THE PART OF MY TEACHERS, THESE SELFREFLECTIVE EXERCISES DID SERVE AN IMPORTANT PURPOSE IN REFOCUSING AND REORIENTING STUDENTS TO THE BUSINESS OF THE SCHOOL YEAR AHEAD. THEY ALSO PROVIDED A WINDOW INTO THE POSSIBILITIES AWAITING THOSE WHO WOULD COMMIT THEMSELVES TO THE GOAL OF PERSONAL IMPROVEMENT. As you reflect on the past year and look ahead to what is next for the HOAs you may represent or manage, apply the best practice tips and techniques below to set yourself and your communities off on the right foot in 2022 and beyond.

1) Establish “SMART” Community Goals “A goal without a plan is just a wish.”—Unknown Goals are a key component of organized professional life as they provide a sense of focus, clarity, and direction for communities. To maximize operating efficiency, HOA boards should collaborate with management professionals, vendors, and other stakeholders to set goals for the year aimed at assisting

www.cai-glac.org | January/February 2022

them in their joint responsibility to maintain and improve their communities. Use of the acronym, “SMART” can be a helpful guide in setting goals and objectives. SMART Goals are: SPECIFIC – Establish and focus on a clearly-defined objective or set of community objectives/goals. MEASURABLE – Determine which criteria and/or benchmarks will be used to measure progress toward attaining the goals which have been set. ACHIEVABLE – There is nothing wrong with ambitious goals, but there is much to be said for ensuring achievability so that the time and effort devoted is balanced and appropriate and adequate motivation can be maintained. REALISTIC – While a goal may be achievable it might still be unrealistic (i.e., just because you can do something does not mean that you necessarily should). A straightforward way to illustrate the difference between “achievable” and “realistic” is through the example of weight loss. Does having a goal of losing twenty-five pounds in two weeks pass the SMART test? No, because although it is specific, measurable, and achievable, it is neither realistic nor sustainable. TIMELY – Goals should have a clearly defined completion timeline. This may be imposed by the Board, coincide with an expiration or renewal date, or it may be a combination of the two. Examine the association’s annual calendar to ensure progress toward standard, anticipated deliverables is on track (e.g., insurance renewals, reserve studies). Remember that goals are not set in stone. The pandemic has been a testament to the fact that even the best-laid plans are subject to drastic change imposed by unanticipated circumstances. Revisit association annual calendars at regular intervals throughout CAI-Greater Los Angeles Chapter

the year to add any newly-identified or one-off projects, always working with boards of directors to determine the impact added work might have upon other projects in progress.

2) Practice the Two C’s of Communication “The single biggest problem in communication is the illusion that it has taken place.” —George Bernard Shaw The quality of communication between an HOA and those working in support of it can make or break successful community operations. Effective communication at all levels is a trait common in the best-run professional environments and is summarized by two primary characteristics: clarity and courtesy. Clarity, for our purposes, refers to communicating your message so that the recipient will understand what you are attempting to convey and take appropriate action. Successful communication is as succinct as possible and leaves little room for misinterpretation. Specific ways to ensure clear communication include using short, conversational language whenever possible, avoiding the use of large blocks of text which may obscure pertinent information, and including examples and/or visual cues where appropriate. Courtesy refers not only to maintaining a polite and professional tone when dealing with internal and external clients, but also to ensuring that you are proactive and intentional in your communications, whether verbal or written, and that the request you are making is appropriately directed. Always express yourself with the assumption that you are addressing an audience of wide-ranging backgrounds and provide those on the receiving end with the best opportunity to understand your message as you intended. A final word on communication in the HOA environment: remember to consistently provide the general membership with updates concerning non-confidential community matters. Whether via e-blast campaigns, community newsletters, or association websites, residents have a right to know what is going on relative to the initiatives and financial transactions funded through their assessments, and transparency is a critical element of a well-run HOA. Without this level of involvement, homeowners may begin to feel disconnected, resulting in friction with the Board, the community manager, and contracted vendors.

3) Take Fiduciary Duty from Theory to Practice “Sometimes the first duty of intelligent men is the restatement of the obvious.”—George Orwell In the context of HOAs, board members are the fiduciary, while the beneficiary is the association and its members (homeowners). A board member’s fiduciary duties involve three basic components:

Whether as a board member or as someone who works closely with HOA boards of directors, the third and final best practice “resolution” for 2022 calls upon all stakeholders to take fiduciary duty from concept to action. It is not unlike the distinction between being a parent and the act of parenting, and it is of equal importance. Good fiduciaries carry out their duties through active practice of the above components, further defined and detailed as follows: DUTY OF CARE HOA boards are obligated to utilize all available facts in addition to seeking expert consultation when needed to make informed decisions. Regardless of third-party consultation, the HOA Board as a body is still responsible for making the final decision. Board members should also act reasonably and prudently, using sound business judgment and avoiding arbitrary action. DUTY OF LOYALTY The duty of loyalty requires HOA Board members to set aside personal interests or gain, avoid any potential conflicts of interest, and act in good faith and for the benefit of the entire association. Additionally, Board members must protect association members’ confidentiality and never divulge confidential information inappropriately. DUTY TO ACT WITHIN THE SCOPE OF AUTHORITY HOA board members must always act only within the scope of their authority. They may not leverage their positions or exercise their power on matters beyond their scope of responsibility or act or make decisions on matters outside the boundaries of their roles and obligations to homeowners. The authority of an HOA is granted in the community’s governing documents and limited in accordance with state law, which is controlling in the event of a conflict. Whether you are a board member, a contracted vendor serving HOA communities, or a community association management professional, there is little doubt that the last couple of years have presented challenges altogether unforeseen. Many of us have struggled to extract meaning from it all and to somehow manufacture the motivation to regroup once again and get back at it. Back when I was called upon to write them, I never thought about those grade school essays as having much to do with one another, but in retrospect, I have come to recognize them as companion pieces—two sides of the same coin. One is a retrospective while the other is a look ahead. It is a sequence that continues to play itself out through life. We experience, we reflect, and we adapt to increase future success. Or at the very least, aligned with the goals of our third-grade teachers, we periodically aim in one way or another to get ourselves back on track. Nicole Peterson, CMCA®, AMS® is the Director of Human Resources & Training at Valencia Management Group in Santa Clarita and a veteran of the United States Air Force. She can be reached at npeterson@valenciamgmt.com.

The duty of care The duty of loyalty, and The duty to act within the scope of its authority CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

PRESIDENT ALEXANDRIA POLLOCK,

2022

BOARD OF DIRECTORS

CMCA®, AMS®, PCAM® BUILDINGLINK.COM, LLC

2022 Chapter President Alexandria Pollock began her career in the community association industry as an assistant to a portfolio manager and quickly climbed the ranks to become the General Manager of a high-rise mixed-use association in a year. She continued managing high-rise mixed-use associations in Los Angeles for ten years before making a career change. For the last four and a half years Alexandria has been the West Coast Regional Sales Manager for BuildingLink, a property management software company. Alexandria is committed to finding ways to make a positive impact on our industry, especially through education. She has served on various committees, written articles for the Focus Magazine, and spoken at luncheons.

PRESIDENT ELECT ERIK RIVERA, CMCA®, AMS®, PCAM®

MANHATTAN PACIFIC MANAGEMENT, INC.

Erik M. Rivera, CMCA®, AMS®, PCAM®, is Founder and CEO of Manhattan Pacific Management, Inc., a full-service management company that serves the common interest development industry in California, Colorado, and New York. Erik has been involved with Community Associations Institute since 2006, and currently serves as Legislative Support Committee Chair, Mediation Services Committee Chair, member of the Programs and Manager Education Committees and Board Liaison to the Executive Retreat Committee. Additionally, he serves as an At-Large Delegate to the CAI California Legislative Action Committee, also sitting on various sub-committees and task forces. Into his second year on the Board, Erik is actively working with other managers to develop a community management curriculum for El Camino College. He is also working with other Board members to develop & implement innovative, proactive, and strategic programs that increase manager and homeowner engagement.

VICE PRESIDENT ISAAC CAMACHO

ACCURATE TERMITE & PEST CONTROL

Isaac Camacho is Sales & Marketing Director at Accurate Termite & Pest Control. Since joining CAI-GLAC nine years ago, he has been an active member of a number of committees, participated in educational events, accepted a speaking invitation, and contributed educational articles for the Chapter magazine, in addition to serving as board president for his 260-condo community.

www.cai-glac.org | January/February 2022

Isaac is committed to helping HOA managers, specialized business partners, and homeowner leaders take advantage of the wealth of resources CAI-GLAC has to offer. With a background in industrial psychology, branding, and marketing, he is helping our chapter expand its active membership and optimize educational opportunities for the greater CID community in our area. In addition to his involvement as Board Liaison to the Social Media Committee, Isaac is instrumental in developing a new state-of-the-art chapter website as a member of the Website Refresh Task Force.

SECRETARY KIM PROVINCE

ADVANCED ELECTION SERVICES

Kim Province is the owner of Advanced Election Services. She has an excellent knowledge of our industry, having been a homeowner in a community association for 21 years and served as their Board President for two years. Kim has been a Business Partner member in our industry for more than 13 years and active in our chapter, serving as a longtime member and previous Co-chair of the Membership Committee. She now serves as Board Liaison to the Membership and Community Expo Committees. Kim will continue to support Chapter growth by working with the Board on membership retention and working to increase membership to more than 1,300. With a passion for HOA Board of Directors education, Kim is also committed to increasing our chapter’s educational opportunities. According to Kim: “If only I had been a member of CAI and knew then what I know now, it might have been a much easier volunteer position.”

TREASURER MATT DAVIDSON

CCAM-HR®, CMCA®, AMS® ACTION PROPERTY MANAGEMENT COMPANY AAMC®

Matt Davidson is Vice President of Urban Management for Action Property Management in Los Angeles. He has been an active CAI-GLAC member since 2005. Matt brings a wealth of experience to the Board, having worked as a portfolio manager prior to joining Action where he was an on-site General Manager at two different high rises in downtown Los Angeles prior to joining the corporate support team. Matt served on the board of a small homeowners association in which he owned a condo, and served on the CAI-GLAC Board of Directors for two three-year terms, including serving as Chapter President in 2011 and is a past Chair of the Programs Committee. Having recently completed another three-year term and been elected for three more years, Matt is serving as Board Liaison to the Finance and Programs Committees.

CAI-Greater Los Angeles Chapter

Matt is committed to helping the Chapter grow and evolve to continue serving the needs of the Chapter’s members and helping the Chapter to maintain its high-quality educational offerings.

LESLIE BARTON, CMCA®, AMS® PRECISION PAINTING & RECONSTRUCTION Leslie Barton is the Business Development Manager for Precision Painting and Reconstruction. Newly elected to the Board, she was introduced to CAI-GLAC when she was a portfolio manager for several years. Having been a Manager and now a Business Partner , she has a unique multifaceted perspective into our industry. Currently, she serves as Co-Chair of the Homeowner Leadership Education Committee, member of the Golf Committee and board liaison to the Social Committee. Leslie believes in the Board’s mission of leading with professionalism, education, and community and plans to build on the principles that previous Directors have established to continue to grow our chapter and evolve with new opportunities.

GARY BURNS

MULHOLLAND HEIGHTS HOA

Gary Burns is the President of Mulholland Heights HOA, a community of 168 homes in Calabasas. In the first year of his second threeyear term on the CAI-GLAC Board, Gary has attended many of CAI’s activities, including educational luncheons, workshops and trade shows. “Our HOA has hired (or contracted with) numerous vendors as a result of attending CAI-sponsored events. This has proved to be financially beneficial for both the HOA and those service providers.” He serves as Board Liaison to the Wine Night Committee. Gary is also a member of the CAI National Homeowner Leaders Council. Gary is committed to bringing homeowners, vendors and managers together by educating them so that they better understand and appreciate each other’s perspectives and viewpoints. He actively shares his positive CAI experience with others in our industry, especially HOA boards of directors, so they can appreciate the benefits of membership that have proven indispensable in helping Gary govern his community.

ANGELIQUE MADRIGAL

ROSS MORGAN & COMPANY, INC. AAMC®

Angelique is the Director of Business Development & Client Relations at Ross Morgan & Company, Inc., a full-service management company headquartered in Sherman Oaks. A member of this chapter for more than 12 years, Angelique is a member of the Community Outreach Committee and Social Committee, Board Liaison to the Manager Education and Community Outreach Committees. Angelique has received the Stephanie Sanders Award for exceptional volunteerism and several Committee of the Year awards. Angelique is committed to contributing to the team and helping Alexandria Pollock achieve her 2022 chapter goals.

CAI-Greater Los Angeles Chapter

MATT MEADORS, CMCA®, AMS® HOA ORGANIZERS, INC., AAMC® Matt Meadors is the Chief Operating Officer of HOA Organizers, Inc, an award-winning, accredited full-service management company headquartered in Los Angeles. He serves as an executive for the company and a mentor to newer managers, and heads their Northern California division. Into the second year of his first term, Matt has been a member of this chapter since 2017. Currently active on the Legislative Support Committee and the Golf Committee, he was also a member of the Programs Committee in 2019. Matt was awarded the 2018 CAI-GLAC Rising Star Award and the 2019 President’s Award. Matt is also this year’s Board Liaison to the Publications Committee. According to Matt, this pandemic has given us an opportunity to reevaluate how we work and support our communities. He is looking forward to bringing new ideas and innovative programs to the Board and Chapter that can expand our reach, highlight the benefits of membership, and encourage our existing members to really step up their leadership game.

BRIAN MORENO, ESQ., CCAL SWEDELSONGOTTLIEB Brian D. Moreno, Esq., CCAL is an experienced litigator and community association attorney at SwedelsonGottlieb. Newly elected to the Board, Brian has been an active member of this chapter for more than 10 years. Formerly Co-chair of the Programs Committee, he is currently a member of the Programs and Golf Committees. Brian is also this year’s Board Liaison to the Legislative Support Committee. Thoroughly enjoying the programs and opportunities offered by CAI, he strongly believes in their quality and enhancement to the industry as a whole. Appreciating how CAI-GLAC has gained upward momentum in propelling the industry forward, he plans to contribute to this momentum and share ideas for making our chapter stronger, while providing a little fun and entertainment.

DIANE SCHOOLSKY

LINGATE HOMEOWNERS ASSOCIATION

Diane Schoolsky is the President of Lingate Homeowners Association, a 24-unit condominium in Tarzana. Having served as President of two condominium complexes over the years, she has an excellent understanding of our industry, Diane was appointed to the CAI-GLAC Board in mid-2020 and recently elected to a second three-year term starting this month. She has attended many of CAI’s activities, including educational luncheons, webinars, workshops and trade shows. Diane is currently Board Liaison to the Golf and Homeowner Education Committees. Already very active in CAI-GLAC, Diane is looking forward to getting even more involved as the Chapter steers its way through COVID-19 changes to a new normalcy. “These are trying times, and we need to work together to meet the needs of our membership while we protect all in our communities.” January/February 2022 | www.cai-glac.org

JOIN A CHAPTER COMMITTEE

GET INVOLVED…

id you know that more than 150 of our chapter members actively participate on a volunteer committee? It is an excellent way to network and promote yourself within the community association industry and CAI. It offers opportunities to meet new people, help run an all-volunteer organization and receive a great degree of appreciation and self-gratitude. Choose to help produce a special event or join one of our other committees that are significantly important to the continued growth, well-being and mission of CAI.

2022 CHAPTER COMMITTEES COMMUNITY EXPO This committee designs, plans and stages the Community Expo events. These events are primary educational venues for managers and association board members. Time commitment: Monthly meetings and attendance at Expo events. Committee Co-Chairs:

Michelle Caldwell ePipe Pipe Restoration 714-337-7588 • mcaldwell@pri-corp.net Miste Holloway Rowan Property Owners Association 949-672-9091 • miste.holloway@seabreezemgmt.com

COMMUNITY OUTREACH This committee is responsible for developing community projects which benefit communities in Los Angeles County and enhance CAI’s image. Time commitment: Monthly meetings and attendance at community outreach events. Committee Co-Chairs:

Jessica Koval®, CMCA®, AMS®, PCAM® Action Property Management AAMC® 949-450-0202 • jkoval@actionlife.com Patti Specht ServiceMaster Recovery by C2C Restoration 818-294-3343 • patti@svmbyc2c.com

EXECUTIVE RETREAT

FINANCE This committee monitors the Chapter’s financial status and periodically reports the financial health to the board of directors. Members also explore ways to improve the Chapter’s fundraising results. Time commitment: As necessary. Committee Chair:

Nels Atha, CMCA®, AMS®, PCAM® Common Interest Services, Inc. 310-878-8789 • nels@hoaemail.com

GOLF (MAY) The Golf Tournament Committee plans and stages the annual Golf Tournament, which is the Chapter’s largest fund-raiser. Time commitment: A couple of meetings early in year and then bi-weekly meetings starting in lateAugust/early-September through event date. Do you like to play golf? Committee Co-chairs:

Julia Gomes Accurate Termite & Pest Control 949-275-1439 • julia@accuratetermitecontrol.com Jeff Koscher BluSky Restoration Contractors, LLC 310-874-6249 • jeff.koscher@GoBluSky.com

HOMEOWNER LEADER EDUCATION This committee updates and maintains materials for the Board Leadership Workshops, evening HOA educational seminars and advanced homeowner education programs. Members also train and organize the facilitators. Additional responsibilities include finding new ways to bring education to Community Association Homeowner Leaders, including classes at community colleges. This committee comprises Homeowner Leaders and Managers. Time commitment: Meetings as needed. Committee Chair:

Leslie Barton, CMCA® Precision Painting & Reconstruction 310-707-7847 • leslie@precisionpainting.com

This committee plans and stages the annual Executive Retreat, a one-day elevated educational conference for management company executives. Time commitment: As necessary. Committee Chair:

Jerri Gaddis, CMCA®, AMS®, PCAM® HOA Organizers, Inc. 323-796-9112 • jerri@hoaorganizers.com

www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

LEGISLATIVE SUPPORT The Legislative Support Committee supports CAI’s lobbying efforts in Sacramento at the local level by disseminating information to members, fund-raising and generally increasing awareness about current legislative issues among members. Chair and Chapter Delegates participate in monthly CLAC telephone conferences and presentation of periodic legislative updates at programs, as necessary. Attendance at CLAC’s annual “CA Day at the Capitol” and “A Day in the District” is encouraged. Time commitment: As necessary to meet lobbying demands at local level. Committee Chair:

Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. 844-511-0644 • erik@manhattanpacificmgmt.com

MANAGER EDUCATION This committee updates and maintains materials for CID Law courses and Manager-Only Workshops. Additional responsibilities include publicizing national PMDP courses, overseeing the Coaching to Credentials manager mentor program and designing a community college curriculum. This committee comprises Managers and Business Partners. Time commitment: Meetings as needed. Committee Co-Chairs:

Helen Cook, CMCA®, AMS® HOA Organizers, Inc. 818-778-3331 • helen@hoaorganizers.com Martha Perkins, CMCA® 100 S. Doheny Condominium Assn. 310-273-7441 • mperkins@actionlife.com

MEDIATION SERVICES The committee is responsible for monitoring and expanding the Mediation Services program offering low-cost mediation to both members and non-members who wish to mediate CID matters. Time commitment: Meetings as needed. Committee Chair:

Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. 844-511-0644 • erik@manhattanpacificmgmt.com

MEMBERSHIP The Membership Committee is responsible for membership development, including recruiting new members and retaining current members. Committee members are also ambassadors who staff registration tables, welcome new members and host potential members at Chapter functions. Committee members also serve as liaisons, ensuring that members are informed, involved and recognized for their contributions to the Chapter. Liaisons also contact continuing members periodically to ensure that the Chapter is meeting their needs and providing worthwhile benefits. Time commitment: This committee also assures that CAI-GLAC provides an appropriate array of sponsorship opportunities on an equitable basis to showcase Business Partners’ companies, products and services to the membership. It is responsible for CAI-Greater Los Angeles Chapter

Tricks of the Trade (new business partner orientation), Holiday Happy Hour and regional happy hours throughout the year. One meeting per month, plus attendance at events. Committee Co-Chairs:

Mimi Cortes SAX Insurance Agency 760-696-0687 • mcortes@saxagency.com racy Robinson, CCAM® T Market Lofts Community Association 213-327-0562 • trobinson@pmpmanage.com

PROGRAMS/LUNCHEONS The Programs Committee plans and stages Educational Luncheons during the year. Time commitment: Monthly meetings, plus attendance at luncheons to assist as necessary. Committee Co-chairs:

Sascha Macias, CMCA®, AMS®, PCAM® Roseman Law APC 818-380-6700 • macias@roseman.law M ike Perlof Fenton Grant Mayfield Kaneda & Litt, LLP 949-435-3800 • mperlof@fentongrant.com

PUBLICATIONS The Publications Committee oversees the FOCUS Magazine, the Website and the annual Membership Directory. Committee members work on themes and content for six magazines printed each year, and add new features to the ever-growing Website and Membership Directory. One key objective will be to establish and follow strict deadlines for all publications. Time commitment: As necessary. FOCUS Magazine Co-Chairs: Jocelle Maliwanag American Heritage Landscape 818-652-9949 jmaliwanag@americanheritagelandscape.com iane Rossiter, MBA, CMCA®, AMS®, PCAM® D Bell Canyon Association 818-346-9879 • gm@bellcanyon.com CONTINUED ON PAGE 12

Volunteers do not necessarily have the time; they just have the heart. — Elizabeth Andrew

January/February 2022 | www.cai-glac.org

Get Involved… Join a Chapter Committe CONTINUED FROM PAGE 11

SOCIAL The committee is responsible for putting on Dodger Game Night (July) and the Awards Gala (November). The Awards Gala is the second largest fund-raiser for the Chapter. The group puts together a budget, decides the location and the sponsorship package necessary to attract additional participation by Chapter members, and stages the event. Time commitment: Monthly meetings throughout the year and weekly meetings in the month prior to each major event. Committee Co-chairs:

Ashley Hibler McKenzie Rhody, LLP 626-250-4694 • ahibler@mrcdlaw.com M ichael Valenzuela Vista Paint Corporation 818-445-0660 • mvalenzuela@vistapaint.com

SOCIAL MEDIA

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www.cai-glac.org | January/February 2022

Responsibilities include: 1) disseminating information about upcoming events and news through social media channels to raise community awareness of CAI and its benefits, 2) developing and implementing a social media strategy, 3) promoting Chapter events in order to maximize manager and association membership and participation, 4) conducting opinion and statistical surveys, and soliciting ideas for future Chapter offerings. The Social Media Committee will work with other committees, as necessary, to develop a plan for promoting those respective committees’ activities in order to draw more public and member support. Time commitment: As necessary to successfully promote the organization. Committee Co-chairs:

Alana Walker Reconstruction Experts, Inc. 310-648-8653 • alana.walker@reconexp.com Scott Mikelonis PMP Management AAMC® 661-295-4900 • smikelonis@pmpmanage.com

WINE NIGHT This committee designs, plans and produces the annual Wine Night event. This event is an important Chapter fund-raiser. Time commitment: Meetings as necessary and attendance at the August event. Committee Co-chairs:

Pamella De Armas, CIRMS® Silicon Beach Insurance Services 310-490-8689 • pam@siliconbeachinsurance.net laine Gower E The Naumann Law Firm, PC 619-980-3281 • elaine@naumannlegal.com

CAI-Greater Los Angeles Chapter

Burnout and Strategies to Prevent It!  By Elaine Gower

How to Identify Burnout and Its Cause Burnout is not as simple as extreme exhaustion. When you are truly burnt out, there is very little you will do that is not necessary for survival. You will not find a regular vacation very refreshing. You not only lose interest in the work that burnt you out in the first place, but in nearly everything else that you do. Fun will not be fun, every little thing will bother you, and you will be unhappy without fully understanding why. You will feel this way on a regular basis, and you will likely believe there is not an alternative. Of course, many people describe the symptoms of burnout differently. Below are a few examples of what burnout can look and feel like: Negative attitude, often paired with the feeling that nothing is going to work out. Inability to concentrate. General apathy towards your work, chores, and other tasks. Feelings of stagnation. A lack of interest in social activities and being with others. Difficulty with healthy habits like exercise, diet, and regular sleep. Feeling like you are never doing enough. Neglecting your own needs (and putting the needs of others ahead of your own). Personal values and beliefs lose their importance. Short temper. Constant exhaustion. Feelings of inefficacy. Feelings of detachment from people and things you care about. Frequent boredom. Psychosomatic complaints, such as headaches, lingering colds, and other issues with a cause that is difficult to identify. The denial of these feelings. Because you may not always be able to identify these issues in yourself, it helps to ask friends or family members that you trust for help. Not only can they provide a useful outside opinion, but they can often offer examples of why they believe you are burnt out. When you are having trouble seeing the problem yourself, these examples can help you realize it is really there. Chances are they will tell you that you’re working so much that they never see you anymore. Especially honest friends and family members will tell you that you seem disconnected and are not as fun to CAI-Greater Los Angeles Chapter

be around as you once were. Be prepared to hear that you are currently not at your best and why. Once you have identified that you are burnt out, you need to figure out why. This should be fairly simple because it will be the primary source of your frustration and will take up the majority of your time. Pay attention to what is consuming your thoughts and you should have your answer. How to Undo the Effects of Burnout Once you have identified and accepted that you are truly burnt out, you need to change it. It takes a while for burnout to manifest and so it can take a while to undo as well. You will need to be ready to make serious changes and stick with them for a while. The good news is that once you start making these changes, you should start to feel more motivated again. Often times change is the necessary catalyst to make you feel like things are going to get better. Cut Off the Source of the Burnout Before you can make any changes, you have to figure out which ones are relevant. That will depend on the source of your burnout. Whatever is at the source, you need to cut it off. If your source of burnout is job-related, figure out what the problem is and do everything you can to change it. Be Unusual Chances are you have a daily routine, and that is in part because you are unmotivated to do a whole lot beyond what you are used to doing every day when you are burnt out. Simply doing something completely out of the ordinary can make a huge difference. If you sit all day, go take a walk in the park. If you are constantly connecting with technology, try playing cards or board game. If you always wake up early, sleep in. If you like to sleep in, try getting up early. Reversing your routine is a simple way to feel refreshed, and it takes very little work. Be Healthy Your health is exceptionally important, but burnout makes it harder to maintain. It can be particularly difficult to overcome unhealthy behavior because the symptoms of burnout encourage you to overlook your own needs. When you have absolutely no emotional desire to exercise and eat better, the best thing you can do is as little as possible. It is easy to say no to 30 minutes of exercise that requires a gym, but it is much harder to procrastinate when your daily exercise only takes 5-15 minutes, and you can do it at home. Getting on a better diet will take a little more willpower, as you will have to forgo a lot of the unhealthy foods you have used to eke out a little bit of joy in your burnt-out life. And last but not least, sleep better. Burnout’s primary symptom is long-term exhaustion, so you need to improve the quality of your sleep if you want things to change. Elaine Gower is the Director of Business Development and Client Relations at The Naumann Law Firm PC, a law firm that concentrates its efforts on construction defect litigation throughout Southern California. Elaine is a CAI Educated Business Partner and can be reached at elaine@naumannlegal.com.

January/February 2022 | www.cai-glac.org

Recreating & Navigating a Not-So-New “Normal”  By Suvany Cowie

o say that these last two years have been an unprecedented time for everyone is quite an understatement. California Governor Gavin Newsom declared a State of Emergency on March 4, 2020, then on September 23, 2021, he signed Senate Bill 391. Senate Bill 391 adds new language to Civil Code Section 5450(a). This allows HOAs during a time of declared emergency to hold board meetings and membership meetings completely virtually. California remains in a State of Emergency until March 31, 2022, per Governor Newsom. This will stretch us to over two years running in a continued State of Emergency. HOA community managers have had to navigate how to keep homeowners engaged while following ever-changing protocol. Making sure homeowners always have the most up-to-date information is vitally important. Even if the information is not consumed immediately, it is critical to make it available to them.

Making the transition from in-person meetings to virtual meetings may not have always been seamless for communities. Keeping meeting times consistent with an association’s prepandemic schedule and complying with changing noticing parameters can help to make things feel more normal. There are also many things to consider when setting up for virtual meetings, such as what technology to use, how to keep meetings accessible and secure for homeowners while excluding non-members, how to get homeowners onboard with accepting the new way of doing things and making sure your communities are complying with the latest legal updates. By using a technology platform that is familiar to everyone, there is one less obstacle to overcome in keeping members engaged. This is easy enough to accomplish with a reputable management company and a law firm that keeps up with their due diligence in these changing times to provide proper guidance and advice. On the positive side, holding meetings virtually has meant increased attendance in many associations where people have gained increasing confidence in attending from the comfort of their homes, or while traveling, adding athleisure and/or loungewear to their work-from-home wardrobe. Having fewer hurdles to overcome to attend meetings has enticed many toward becoming involved when they previously lacked the ability or willingness to attend in person. While meeting via teleconference (via Zoom) allows homeowners an expanded opportunity to voice their views concerning the day-to-day operations of their community,

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www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

keeping online meetings formatted in a manner consistent with the in-person meetings of the past can make homeowners feel more normal. Another positive potential aspect of teleconference meetings is that certain community members may feel freer to speak during an online session than they would be in person. Having more participation by fellow homeowners can be a positive boon for community as the more people who become engaged the more it adds an additional layer of transparency to the inner workings of the community.

Not everyone will like and/or accept the new normal or changes, but it is always recommended to try reframing things in a way that makes an inconvenient situation into a positive one. Having virtual meetings might stand to increase engagement, which trended downward in several communities long before the current state of emergency. Online now for multiple virtual meetings each day in many cases, people now have increased opportunities to check and process email, adding to increased productivity and presence. Embracing changes as they come can also help homeowners and communities thrive during uncertain times.

s COVID-19 has become more widespread we have all had to amend our decision making and our lives to what studies and scientific data reveal. Applying that knowledge to the day-to-day operations of an HOA can be a bit tricky. We all have had to cultivate a resilience mindset to adjust to the everchanging landscape. Choosing wisely which measures to implement as well as what is feasible across all communication channels and operations is crucial. Providing succinct updated information is also vital, so that it does not become overwhelming. Providing homeowners with updated information related to Health Codes and legislation also gives them the option to self-educate regarding this dynamic and everchanging landscape at their own pace.

We do not always have to have all the answers at the ready for every situational adjustment. Managing the changes in small snippets can be more effective than an all-encompassing overhaul. Having a flexible mindset to anticipate and respond, rather than reacting impulsively to a situation can also help people acclimate to these changes.

Effectively communicating with kindness and compassion can help cultivate clarity. How many times have we had to adjust and pivot during these times? Being flexible with an open mindset and willingness to acclimate is a must for these times.

Adjusting to uncertainty looks different for everyone. There is no one catchall solution to make things feel more normal. The process will vary for everyone. We should make every effort to be respectful of others’ mindsets and how they adjust. Giving grace, being patient, and taking those lemons and making as much lemonade as possible can alleviate any difficulties that may arise. Suvany Cowie is a member of the West Hills West Creek HOA in Valencia. She can be reached at suvany@gmail.com.

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CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

ne of the most common topics for business articles, books, TED Talks, podcasts, websites, seminars, and workshops is how to get organized. If any of these sources had the definite answer, it would be the end of a multibillion-dollar industry. But clearly there isn’t one answer to this undoubtedly age-old question. Early hunter-gatherers puzzled over what to do first, gather, hunt, discover fire, or get the cave organized. Today, we have a surplus of organizational tools, many electronic and readily accessible on our masters, smart phones, and computers. With so many opinions, choices, methods, and programs—how do you organize getting organized? Everyone needs to figure out what works for them, as an individual, because while every system has something worthwhile, each manager needs to select the approaches that best match their nature and style. Otherwise, choosing whatever is on the bestseller list or pops up first on your web search is like spinning a roulette wheel. Do you feel lucky?

For every minute spent organizing, an hour is earned. — Benjamin Franklin

Organization – Where Did I Put That?  By Diane Rossiter, MBA, CMCA®, AMS®, PCAM®

START SIMPLY

Try starting with the oldest and most reliable of organizational techniques—THE LIST. Millions of words have been written about this modest organizational tool, its uses, and benefits. Your list can be handwritten, typed on computer, entered into your phone, whatever is the right way for you. List what needs to be organized in your work life and place. What tasks are difficult to incorporate into your work routine, what assignments are overlooked or end up rushed to completion, what would make handling your responsibilities easier and faster? Once you have the list, rank your ideas and goals by simply numbering them. It can be rearranged, renumbered, revised, until you have completed this first step on your journey to organization. Even if you did nothing more than this, research has shown that this technique, of listing what a person’s goals are, increases the chances of reaching them. Recently, psychology professor Dr. Gail Matthews, at the Dominican University in California, led one study on goal setting with nearly 270 participants. The

www.cai-glac.org | January/February 2022

results of his research indicate that people are 42 percent more likely to achieve their goals if they write them down. If your goals are organizationally focused, an ordered inventory of them serves as both a focus of your organizational efforts and a means of measuring your progress toward those goals. Once you have your ranked list, keep it visible—do not file it, put it away, or toss it; post your list wherever and however you will see it every day and can update it regularly, including the best thing of all, checking an item off when you accomplish it. This should not just be a mental exercise, but a useful and used tool.

START SMALL

Work on one or two of your organizational aims when you begin, not everything you want to achieve at the very beginning of your organization program. Try picking one, or if they are related to each other, two of the goals, not necessarily your number one goal, but an important one that can yield fast, clear results. That will provide you with both better organization and time management quickly, but also positive reinforcement to continue progressing through your list. Another easy tool to implement as you start is the calendar, again in whatever format makes sense and works best for you. An on-line calendar? The wall calendar your dentist gave you? A program, like Outlook, which includes the ability to have reminders pop up on your computer/phone at a specific day and time? Make the calendar complete, include not only assignments, deadlines, meetings, appointments, but also scheduled classes, holidays, and vacations. That allows you to plan for interruptions and overlapping responsibilities, which is how work really is and need to be incorporated into your organizational overhaul. This is another tool you do not want to squirrel away, but that is always accessible to check, update, and help keep you organized and punctual on a daily basis. For detailed guidance on the entire process of becoming and staying organized, take the time to review the books and websites that appeal to your style of learning and management and then choose one or two that seem the most promising. Remember, keep it simple. Do not overwhelm yourself trying to integrate 10 different approaches. That typically leads to dusty books stuffed into the back of the file cabinet. Commit to implementing the strategies you find best suited to yourself and your company and share the load. Involve others, co-workers, managers, everyone who will benefit from the improvements – this tends to increase their commitment to and understanding of the goals and methods and will probably lead to more and even better ideas for organization. The beginning of the year is the perfect time to rethink and plan for making 2022 an organized and productive year. It is an investment in yourself, with a return of making you more valuable and less stressed. Whatever approach you choose, follow through, and do not be harsh with yourself if every organizational attempt is not a success. Keep trying—and there’s always next year. Diane Rossiter, MBA, CMCA®, AMS®, PCAM® is General Manager of Bell Canyon Association in the San Fernando Valley. She is also Co-chair of the Publications Committee. Diane can be reached at gm@bellcanyon.com.

CAI-Greater Los Angeles Chapter

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CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

CAI-GLAC PRESENTS

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IN DUS TRY E XC E LLE N C E AWA RDS G A L A

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WALK ON THE WILD SIDE WAS A COMPLETE SUCCESS! By Ashley Hibler, Social Committee Co-chair Wow! The Social Committee really pulled out all the stops to produce an Awards Gala surpassing all others! High on the outdoor Treetop Terrace of the Los Angeles Zoo, the Committee carried out a safari theme on and off the stage, complete with realistic lions, tigers and a gorilla. More than 211 CAI-GLAC members and industry friends celebrated 2021 chapter volunteers, presenting them with Industry Excellence Awards. The stage was set for a magical evening when attendees rode a tram through a light show display to arrive at the Terrace. Activities during the event included a cocktail hour and dinner, followed by dancing, photo booth, raffles and rides on an authentic carousel. Our thanks to all the sponsors who supported this event and to the Social Committee members: CoChairs Ashley Hibler (McKenzie Rhody, LLP) and Michael Valenzuela (Vista Paint Corporation), Michelle Anderson, CMCA®, AMS® (PMP Management AAMC®), Kizzy Bell Sumo (Prime Association Services), AnneMarie Hernandez (EmpireWorks), Angelique Madrigal (Ross Morgan & Company, Inc. AAMC®), Jocelle Maliwanag (American Heritage Landscape), Lesley Millender-Irwin, CMCA®, AMS®, PCAM® (FirstService Residential AAMC®), Catherine Santiago, CMCA® (FirstService Residential AAMC®), and Emma Zaboth (Roseman Law APC).

www.cai-glac.org | January/February 2022

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CAI-Greater Los Angeles Chapter

PARTNER IN COMMUNITY Roseman Law APC

DICK PRUESS KEYSTONE AWARD Meigan Everett, PCAM® SwedelsonGottlieb

RISING STAR MANAGER Frank Park, CMCA®, AMS® Seabreeze Management Company AAMC®

EXCELLENCE IN EXCELLENCE IN COMMUNITY MANAGEMENT Marla Fernandez, CCAM®, CMCA® COMMUNITY MANAGEMENT Teressa Whitsitt, Action Property Management CMCA®, AMS® AAMC® Ross Morgan & Company, Inc. AAMC®

EXCELLENCE IN COMMUNITY LEADERSHIP Gary Burns Mulholland Heights HOA

EXCELLENCE IN COMMUNITY MANAGEMENT Katelyn Stefani, CMCA®, AMS® FirstService Residential AAMC®

2021 CHAPTER PRESIDENT & OUTGOING BOARD MEMBER OUTGOING BOARD MEMBER Brian Fleming, Teresa Agnew CMCA®, AMS® Roseman Law APC 939 Coast Management Assn.

CAI-Greater Los Angeles Chapter

EXCELLENCE IN EDUCATION “SB326 Balcony Inspection Compliance” (not shown) Michael Kennedy, Esq. Berding | Weil Dilip Khatri, PhD, SE Khatri International, Inc. Alain Vina, PCW Contracting Services

RISING STAR CHAPTER Emma Zaboth Roseman Law APC

EDITOR’S AWARD “Why Am I Paying for Amenities I Cannot Use?” Michelle Anderson, AMS®, CMCA PMP Management AAMC®

PRESIDENT’S AWARD Sascha Macias, CMCA®, AMS®, PCAM® Roseman Law APC

STEPHANIE SANDERS AWARD Mimi Cortes SAX Insurance Agency

COMMITTEES OF THE YEAR Membership Committee Social Media Committee

January/February 2022 | www.cai-glac.org

www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

Side

Thanks to the Social Committee! CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

How Do You Stay Organized? I live for checklists and rely on my ToDoist app and Outlook calendar! Alexandria Pollock, PCAM®, BuildingLink.com, LLC

If it is not on the Outlook calendar, I am not attending. If it needs to be done, Todoist.com is my go-to! Martha Perkins, CMCA®, AMS®, Action Property Management AAMC®

I am big on lists as well. I don’t use anything fancy; I have an open Word document into which I just type messages to myself throughout the day. As the moments change by the second, I just like to have something to reference. I also love Post-It Notes because they are pretty! For board meetings, I always write my notes directly onto the agenda. I then keep the agenda in front of me until the next board meeting. Since meeting minutes are just actions of the board and the action list is for the board, my notes sometimes provide me a little something extra. Kelly Rupp, CMCA®, AMS®

I absolutely cannot stay organized without my calendar! I must have attendees, location, and agenda for the event! Stephanie Romero, Aeroscopic Environmental, Inc.

I must write it down in my planner! Tamika Moore, Dunn Edwards Paints

I review my calendar, action items, and email multiple times each day to ensure I stay on top of everything! Karen Kokowicz, CCAM®, CMCA®, PCAM®, Coro Management & Consulting, Inc.

www.cai-glac.org | January/February 2022

For work, I write everything down in my planner and my black book. Janice Wilson, Ross Morgan & Company, Inc. AAMC®

Handwritten list! It is the only way I can retain information and stay organized. Leslie Barton, Precision Painting & Reconstruction

Booze is the answer to keep me straight LOL. Also, I use the Outlook task reminder for everything. Nikki Shahbaz, Ross Morgan & Company, Inc. AAMC®

CAI-Greater Los Angeles Chapter

For me to stay on track with my goals, I utilize an online day planner called PlanPlus. This is also a great platform to assist with writing your values, and future goals; it helps to accomplish tasks that matter most to you daily. Every morning, I spend at least 30 minutes without distraction planning my day in solitude. Flint Faulkner, CMCA®, AMS®, PCAM®, 8899 Beverly HOA.

As a manager with many constantly moving parts, I rely on my Google Suite and Boomerang to help keep my head afloat and on task. Marcia Coppola, CMCA®, AMS®, PCAM®, HOA Organizers, Inc.

I stay organized by meditating in the morning, writing out my prioritized tasks for the day, and keeping calm. Erik Mendez, CMCA®, AMS®, PCAM®, ONIT Property Management, Inc.

I stay organized with Post-Its. Linda Sanchez, Ross Morgan & Company, Inc. AAMC®

I use the “Add Reminder” feature on Outlook when sending an email that I know will need followup to create a tickler. The tickler system sends a reminder to your future self to “tickle” your memory. Jessica Koval, CMCA®, AMS®, PCAM®, Action Property Management AAMC®

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January/February 2022 | www.cai-glac.org

Friday, December 3, 2021 Kyoto Gardens (Rooftop) DoubleTree by Hilton Downtown 120 S. Los Angeles Street, Los Angeles, CA 90012

Winter Wonderland Holiday Party By Mimi Cortes, Membership Committee Co-chair Wow! What fun we had at our Winter Wonderland Holiday Party on December 3! Eighty-seven members and friends got together for great hors d’oeuvres, drinks, and networking in the rooftop gardens of the DoubleTree by Hilton Downtown Los Angeles. Everyone was encouraged to wear white to carry out the winter theme. Attendees were so happy to see their friends in person and catch up on the latest news. Highlights of the evening included Wonderland Trivia hosted by BluSky Restoration Contractors, LLC, and Paper Snowflake Crafting sponsored by Advanced Election Services and SAX Insurance Agency. Our thanks to the committee members who helped to plan and

www.cai-glac.org | January/February 2022

produce this event: Co-chairs Mimi Cortes (SAX Insurance Agency) and Tracy Robinson (PMP Management AAMC®), Michael Valenzuela (Vista Paint Corporation) who fashioned great centerpieces, Miste Holloway (Seabreeze Management Company AAMC®), Tiffany McCall (Seabreeze Management Company AAMC®), Kim Province (Advanced Election Services), Alisher Sabirov (Axela Technologies), Mahendra Sami (Pacific Western Bank), Eric Sasala, (BluSky Restoration Contractors, LLC), and Emma Zaboth (Roseman Law, APC). I would also like to give a special thank you those who brought toys to donate to Spark of Love and to the sponsors listed on the next page. CAI-Greater Los Angeles Chapter

THANK YOU TO OUR SPONSORS WONDERLAND TRIVIA GAME

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Nu Air Services, Inc. PCW Contracting Services HORS D'OEUVRES

Dunn-Edwards Paints The Miller Law Firm SLEIGH (VALET)

Reconstruction Experts, Inc. Tinnelly Law Group CENTERPIECES

Vista Paint Corporation

CAI-Greater Los Angeles Chapter

SNOWFLAKE

Advanced Election Services SAX Insurance Agency SPECIAL GIFT

Accurate Termite & Pest Control First Onsite Property Restoration Insurance Services of the West SWEET TREATS

Gothic Landscape, Inc. Jenkins Properties Management Company, Inc. Tandem Property Management, MFC Cert.

January/February 2022 | www.cai-glac.org

PCAM PRIDE

We are very proud of three managers who have recently earned the Professional Community Association Manager (PCAM®) designation after successfully completing CAI’s Professional Management Development program. The Professional Community Association Manager (PCAM®) designation is the pinnacle of professional achievement for managers with advanced-level skills and experience. To earn the PCAM® designation, a candidate must: 1) pass the CMCA® examination; 2) pass all six 200-level courses; 3) have five years or more of direct community manager experience; 4) successfully complete a challenging case study analysis of a community association; and 5) comply with the CAI Professional Manager Code of Ethics.

Janet Ulrich, CMCA®, AMS®, PCAM® Janet Ulrich is rounding her eighth year with HOA Organizers, Inc. She is a Senior Community Manager serving her portfolio of Beverly Hills, West Hollywood and Sherman Oaks communities. Janet has held a CMCA® certification for three years. She also maintains an AMS® designation and has recently earned her PCAM® designation. Janet is an active member of the CAI-Greater Los Angeles Chapter. Nationally, she was a featured speaker at both the 2018 and 2019 Community Associations Institute’s Annual Conferences. Janet’s career began with Showtime Networks/Viacom. She then spent fifteen years in the deregulated telephony industry where she was recognized four times as a “World Class Manager of the Year.” As a philanthropist and community leader, Janet has raised thousands of dollars for her favorite charities. She has also served on several boards of directors, including her own HOA’s Board of Directors, where she was President for six years. Janet cherishes her downtime and spends it traveling, watching her beautiful daughter dance and visiting with family and friends.

Jerri Gaddis, CMCA®, AMS®, PCAM® Jerri Gaddis has worked exclusively with common interest developments and been a portfolio manager for more than 20 years. She recently joined HOA Organizers, Inc. as Senior Manager and Marketing Executive. Jerri holds a CMCA® certification, a AMS® designation, and recently obtained her PCAM® designation. Jerri is an active member of CAI-Greater Los Angeles and Channel Islands Chapters. She is the Chair CAI-GLAC’s Executive Retreat Committee and serves on several other committees in both chapters. Jerri moved to California from Ohio in 2017. While in Ohio, Jerri was CAI Central Ohio Chapter President and a member of the Board of Directors. Jerri has a passion for the industry and enjoys mentoring others.

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www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

Flint Faulkner, CMCA®, AMS®, PCAM® Flint Faulkner has extensive experience as an on-site general manager with almost a decade of experience managing large, upscale, singlefamily home communities, multi-milliondollar high-rise condo projects, commercial associations, and mixed-use associations. He is an active member of the CAI Greater Los Angeles and Orange County Regional Chapters, currently serving on the CAI-GLAC Programs Committee. He currently holds the CMCA® certification, the AMS® designation, and most recently, PCAM® designation. Flint currently works for Action Property Management A AMC® and has recently been hired as the on-site general manager to control the day-to-day operations for a massive, multi-billion-dollar, residential condo-conversion project, involving a 10-story luxurious, upscale, condominium community in the Beverly Hills/West Hollywood area. Flint is passionate in his journey to provide a legendary living experience for his residents and meaningful mentorship to his subordinates. He will continue to strive to develop processes in order to bridge the gap between the traditional practices and the new & improved digital world currently growing in our industry.

HOA Organizers, Inc. Receives AAMC® Designation from CAI

ongratulations to HOA Organizers! This full-service management company, serving community associations throughout California, has been awarded the Accredited Association Management Company (AAMC®) designation from CAI. This is the only company designation of distinction in our industry. HOA Organizers, Inc. is the sixteenth company in the Greater Los Angeles area and one of only thirty-one companies in California to receive this national designation. Neda Nehouray is the founder and CEO of HOA Organizers, Inc. and is Past President of the CAI-GLAC Chapter. She has been an active member of the CAI-GLAC Chapter for more than a decade. HOA Organizers is proud to employ four managers who maintain their PCAM® designations, while also employing more than a dozen Certified Community Association Managers. The HOA Organizers team is committed to continuing education, empowering Board Members through education and knowledge, and providing the highest level of service to the clients they serve.

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1-800-410-5444 For helpful tips and examples of our work: CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

Review and Refresh Your Governing

for 2022 ■■■ By Sean D. Allen, Esq.

hese last few years have brought with them a complete change in how we view the day-to-day operations of community associations. The ongoing pandemic has changed the way that we approach board and membership meetings, and several new laws have shaken what we previously thought we could and could not do on behalf of our communities. Since the 2020s began, we have dealt with more broadly-sweeping changes to the laws governing common interest developments than we have since the DavisStirling Act was rewritten and renumbered back in 2014. This means that now is an ideal time to take a close look at your association’s governing documents to ensure that they are not in conflict with the law, and that they are appropriate for the current operations of your community. This article will highlight some provisions which directors and community managers may want to consider when discussing updates with legal counsel.

Rental Restrictions As you are no doubt already aware, a new law went into effect recently regarding rental restrictions. In general terms, the new law only allows associations to prohibit short term rentals of thirty days or less, and to enforce a cap on rentals of twenty-five percent or more of the units in the association, and that is about it. To the extent your governing documents contain conflicting provisions, the new law requires that those provisions be amended to bring them into compliance. It is important to also note that California law does not allow associations to enforce new rental restrictions against existing homeowners, meaning any new rental restrictions put in place will only be enforceable against owners who purchase their property after those restrictions are in effect. If tenant-occupied units are a problem or a concern, or if your governing documents contain provisions which conflict with the new laws, the documents should be amended.

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www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

Elections There is a new law on the books that will allow all communities to take advantage of a process known as “Election by Acclamation,” which means that if you have an uncontested election where you have the same number of candidates running for election as there are open seats, then you already know the outcome of the election and do not need to go through the process of mailing and counting ballots. However, to take advantage of the acclamation process, the association will need to meet a few additional requirements. If your governing documents contain any language which would preclude the use of the acclamation procedure, it may be a good idea to amend the documents to remove these roadblocks and expressly allow for it. Similarly, there were recent changes to the law which limit the qualifications we can enforce for director elections. The law expressly prevents non-owners from running for the board and allows associations to disqualify candidates only if they have been an owner for less than one year, if a joint owner is on the board or a candidate, if they have been convicted of a crime which jeopardizes the association’s insurance coverage, or if they are delinquent in the payment of assessments. All other director qualifications contained in an association’s governing documents are null and void, and any such provisions should be amended out.

Virtual Meetings Section 5450 was added to the California Civil Code with immediate effect, establishing that associations are permitted to conduct board meetings and meetings of the membership solely via video or teleconference if gathering in person is unsafe or impossible because the community is in an area affected by a declared federal, state, or local emergency.

If your association is conducting board and/or membership meetings solely via telephone or video conference platforms (such as Zoom) because of the ongoing COVID-19 pandemic, your association must immediately comply with the requirements of Civil Code Section 5450(b) and, specifically, the notice requirements contained therein. Since this is a new development under the law in response to the pandemic, most current governing documents will not contain provisions which account for this scenario. It may make sense to build such provisions in as you are bringing your documents up-to-date.

Lot Splitting A new law purports to address the housing crisis in California by allowing for the automatic approval of certain lot-splits and housing development projects containing up to two dwelling units. In plain language, the new law creates the possibility that a single-family residential lot can now be divided and developed with up to four residential units where only one single-family home previously existed. For the time being, however, and until the courts or state legislature tells us otherwise, this does not prohibit community associations from enforcing provisions in their CC&Rs which prohibit lot-splitting. Therefore, planned developments should review their CC&Rs and governing documents to ensure they are properly drafted to prohibit lot-splitting. Sean D. Allen, Esq., is a partner with the law firm of Roseman Law, APC, and is the head of the firm’s HOA division in Los Angeles and Ventura County. He has represented community associations for several years and is an active member of multiple CAI chapters. He can be reached at allen@roseman.law.

smacdonald@farmersagent.com www.farmersagent.com/smacdonald License #:0573169

CAI-Greater Los Angeles Chapter

January/February 2022 | www.cai-glac.org

HOW TO KEEP THE INSPIRATION ALIVE  By Artemis Avetisyan, CMCA®, AMS®

HOW DO WE KEEP THE INSPIRATION ALIVE FOR HOMEOWNERS TO CONTINUE TO OFFER SUPPORT AND VOLUNTEER ON THEIR HOA’S BOARD? A HOMEOWNERS ASSOCIATION IS A NONPROFIT ORGANIZATION— A GOVERNING STRUCTURE THAT OVERSEES AND MANAGES A COMMON INTEREST DEVELOPMENT, WHETHER IT IS MADE UP OF SINGLE-FAMILY HOUSES, CONDOMINIUMS, OR COOPERATIVES. OWNERS ELECT MEMBERS TO AN HOA’S BOARD OF DIRECTORS, AND THESE DIRECTORS ESTABLISH AND ENFORCE THE GOVERNING DOCUMENTS, COLLECT DUES, OVERSEE COMMON AREAS AND MAINTAIN A COHESIVE ATMOSPHERE. SINCE THIS GROUP IS THE DRIVING FORCE BEHIND EVERYTHING HAPPENING WITHIN THE PARAMETERS AND AUTHORITY OF THE ASSOCIATION, THE BOARD NEEDS TO BE ACTIVELY MAKING NECESSARY DECISIONS, ESPECIALLY IN AN EMERGENCY SITUATION WHERE EVEN A FEW MINUTES DELAY CAN NEGATIVELY IMPACT SOMEONE OR THE WHOLE COMMUNITY. Persuading HOA board members and owners to keep serving and stay committed is a challenge. Keeping the board members rejuvenated and homeowners interested in volunteering for the

Board is difficult at times. However, in order for a community to progress, it is essential to have new leadership join seasoned board members to bring a diversity of ideas and new insights.

Board members often have full time jobs and family responsibilities. The thought of volunteering on the board in addition to their alreadyexisting responsibilities may seem like a huge burden to them. Boards should focus on streamlining governance to eliminate detrimental patterns and ensure that owners see board volunteerism as an important and impactful role for the betterment of their community. Here are some ways to encourage homeowners/members to volunteer on the board:  WHILE MOST OWNERS TAKE PRIDE IN THEIR HOMES and do anything they can to protect them, many homeowners struggle to see the bigger picture of living in a common interest development. This can be changed by educating homeowners from day one about the benefits of living in a community association. Once homeowners fully understand the positive impact a well-governed association can have on their property values, they are much more likely to become committed volunteers to protect their investment. The sooner the education process begins, the sooner they become active. Since new owners are typically excited about their new homes, it is a perfect time to educate them about the community and to get them involved!  QUALIFIED MEMBERS/HOMEOWNERS should have an opportunity to participate. Committees are an excellent way to share some responsibilities and get more homeowners involved on their terms. Committees to consider include an Architectural Control Committee, Neighborhood Welcome Committee, Landscape Committee, Homeowner Education Committee, Neighborhood Watch Committee, Finance & Budget Committee, and Contract Review Committee.  IT IS IMPORTANT TO GATHER INPUT FROM THE ENTIRE COMMUNITY and see what types of activities and interests your board should pursue. An annual meeting is a perfect time to gather ideas and to gauge people’s interest levels.  TAKE ADVANTAGE OF THE ANNUAL ELECTION to communicate prominent issues and share necessary information. Why not put together an event that motivates, educates, and inspires the association? This will allow the homeowners to learn the importance of participating in serving their community. It is important to keep in mind that owners will be much more likely to serve if they feel their work is appreciated. Is the Board communicating accomplishments that improve the community or making themselves accessible to owners through town hall events? Consider ways to “humanize” the Board so owners see them as fellow owners and neighbors. It may help the community realize that everyone is working toward the same goal: a better community. Artemis Avetisyan, CMCA®, AMS®, is a community manager at Ross Morgan & Company, Inc. AAMC®. She is a past board member at Woodside South HOA, is a licensed realtor and has been managing communities for six years. Artemis can be reached at artemis@rossmorganco.com.

www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

Realigning Goals for the New Year

By Jocelle Maliwanag

t’s a new year and many of us are setting resolutions and looking to align our goals in both our personal and work lives. Setting goals is easy. Aligning yourself with your goals can have its challenges. Most people start off the new year strong and confident, accomplishing their first few things that they have set to accomplish. However, by months three and four, these goals become more difficult to achieve. This is because people fail to align their lives, thoughts, and actions with their goals. When you and your goals are in accord, the results can have a better chance of being achieved. I have been guilty of having the wrong perception and thinking my goal is a one-time process. I have made the mistake of identifying what I want to accomplish in my life and not actually aligning myself with my goals. Many of you will dream about your goals, some may write them down, others may create plans, but few will do all these things and align themselves with their goals every day.

Those who commit to their goals write down what they want, create plans, act on them, visualize them, and measure them, will be more likely to accomplish those goals. But how you properly align your goals and understanding what needs to be done is key. TAKE ACTION. Don’t just talk about your goals but take action to achieve each item on your list. If you aren’t taking any action to complete your goals then you will never get the results you want. So, stop just thinking about it and do something about it. RULE OF FIVE. Do five actionable things that will lead you to your goals daily. Make these tasks a habit and commit to what you have promised yourself. WRITE DOWN YOUR GOALS. Writing down your goals will provide a foundation of what it is you are aligning your life to. In fact, think about writing goals daily so that you can condition your mind and make your goals a part of your life. VISUALIZE YOUR GOALS. Visualize your goals daily and think about the achievement of your goals. CAI-Greater Los Angeles Chapter

READ. Spend time reading about your goals. Look at books, blogs and other materials that pertain to your goal. The purpose of reading is not necessarily to learn, but to keep you motivated. TALK TO PEOPLE. Discuss your goals with a supportive group, like friends, family and business associates that can keep you accountable. It is difficult to succeed alone, so having a supportive group of people to motivate you is essential. PLAN. There must be a plan in place to achieve your goals. For example, if you want to lose weight, it just doesn’t happen unless you have a plan to do so by eating healthy and exercising. Or if you want a new job, how do you do this without a plan in place? MEASURE. Track and measure what you have achieved. Know what you have completed, and how much more you have to go. ACKNOWLEDGE YOUR WINS. When you do complete a goal, stop and celebrate your victories to stay motivated. Every time you have made some progress feel good about it. Aligning yourself with your goals will lead to success. There are many people who set goals, but fail to accomplish their goals due to lack of goal alignment. Life is not linear, so there are many ambiguous distractions that will derail you form your goals. Make your goals an integral part of your life and align them. Jocelle Maliwanag, MBA is in Business Development with American Heritage Landscape. She is also Co-chair of the Publications Committee and can be reached at jmaliwanag@americanheritagelandscape.com.

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January/February 2022 | www.cai-glac.org

NEWS

FROM SACRAMENTO

Legislative Update – Part II ¢¢¢ By Thomas M. Ware II, Esq. CCAL

n the November/December 2021 issue, we discussed the 2021 Common Interest Development legislative highlights and lowlights. Believe it or not, there are three additional legislative developments that bear discussion. SB 908 – Debt Collection Licensing Let’s start with the elephant in the room. In September 2020, SB 908 enacted the “California Debt Collection Licensing Act” (“CDCLA”). Beginning January 1, 2022, any person or entity engaged in “debt collection” must obtain a license. There is considerable debate as to whether collection of homeowner assessments is subject to licensing. A “debt collector” subject to the licensing is a person or entity who “in the ordinary course of business, regularly, on the person’s own behalf or on behalf of another, engages in consumer debt collection.” (Fin. Code § 100002(i); emphasis added.) “Consumer debt” is defined as “money, property, or their equivalent, due or owing, or alleged to be due or owing, from a natural person by reason of a consumer credit transaction.” (Fin. Code. § 100002(f).) These definitions are taken from California’s Rosenthal Fair Debt Collection Practices Act. One federal case determined that assessments are not “consumer debt.” In Dickson v. Century Park East Homeowners Association, 2021 WL 3161179, the Court concluded, “that for the purposes of the Rosenthal Act, the delinquent assessments at issue are not ‘consumer credit transactions’, and, for that reason, the Association cannot be a ‘debt collector’ under the Rosenthal Act.” (Id. at p.4.) While persuasive, a California state court is not necessarily bound by this decision. The California Department of Financial Protection and Innovation (“DFPI”) has been developing licensing regulations. CLAC requested that the DFPI clarify that the new licensing requirements do not apply to assessment collection. Unfortunately, the DFPI did not unequivocally answer these inquiries. Instead, on December 1, 2021, DFPI sent out an e-mail warning. If you are a debt collector collecting debt in the state of California, you must submit an application on or before Friday, December 31, 2021. Once you have submitted the application, you may continue operating as a debt collector in California while your application is pending. If you submit an application after this date, you will be required to wait for the issuance of a license before you can operate in California. (Fin. Code § 1000000.5(c).)

www.cai-glac.org | January/February 2022

Therefore, all associations, management companies, and law firms engaged in assessment collection need to independently evaluate whether to submit an application for licensure on or before December 31, 2021. AB 345 – ADU Separate Conveyances Until now, HOAs could take solace in the fact that ADUs could not be separately conveyed. AB 345 requires each local agency to allow the separate conveyance of ADUs built by a non-profit whose mission is to sell those units to low income families if certain conditions are met. Both the primary house and the ADU must be sold to low-income families, and any subsequent sale must be to a low-income family. This bill does not apply to ADUs in CIDs. Nonetheless, HOAs need to be vigilant in their advocacy efforts. Certainly the sale of an ADU would be less expensive than a single family home. Superficially, allowing ADU conveyance would seem to be consistent with affordable housing goals. However, permitting the sale of ADUs without considering CC&R mandated assessment allocation impacts could create havoc. Stay tuned. SB 478 – Planning and Zoning Floor Area Ratio Standards SB 478 expressly applies to CIDs. However, it is not clear how or if it will impact HOAs. The bill prohibits local municipalities from denying or limiting the size of projects zoned for 3 to 10 units based on floor to area ratio standards. If the lot is zoned for 10 units, the local agency cannot reduce the size of the project based on a floor to ratio standard. The bill amends the DavisStirling Act so as to void any deed restriction “that effectively prohibits or unreasonably restricts a housing development project from using the floor to area ratio standards” authorized by the bill. This bill applies to condominiums. However, it is difficult to envision how a condominium CC&Rs provision would effectively prohibit or unreasonably restrict the municipality from approving a 10 unit condominium development based on a floor to area ratio. The CC&Rs typically are recorded after the zoning is established. The condo boundaries are defined by the condominium plan. Condo owners do not have the right to expand their units. Is the amendment of the Davis-Stirling Act in this case superfluous? Or, is the legislature using SB 478 as a stepping stone to further limit HOA rights in the future? Time will tell. Thomas M. Ware II is a partner in the law firm of Kulik Gottesman Siegel & Ware LLP, and a Fellow of the College of Community Associations Lawyers (CCAL). He currently serves as one of CAI-GLAC’s California Legislative Action Committee Delegates and is CLAC’s Legislative Co-Chair. He can be reached at tware@kgswlaw.com.

CAI-Greater Los Angeles Chapter

Chapter Sets $10,153 Record for CLAC Challenge Contributions

Our sincere thanks to those companies who generously contributed this year to the California Legislative Action Committee through our CLAC Challenge in November. With your help, we met our 2021 Chapter contribution goal and set a new CLAC Challenge record! Pictured left to right: Matt Plaxton, Esq. (Tinnelly Law Group), Louie Brown Jr., Esq. (CAI California Legislative Action Committee), Tom Ware, Esq. CCAL (Kulik Gottesman Siegel & Ware, LLP), Erik Rivera, CMCA®, AMS®, PCAM® (Manhattan Pacific Management, Inc.), Pamella De Armas (Silicon Beach Insurance Services), Matt Davidson, CCAM-HR®, CMCA®, AMS® (Action Property Management AAMC®), Sascha Macias, CMCA®, AMS®, PCAM® (Roseman Law, APC), Katelyn Stefani,

CMCA®, AMS® (FirstService Residential AAMC®), Elaine Gower (The Naumann Law Firm, PC), Michelle Rodrigues, CMCA®, AMS® (Seabreeze Management Company AAMC®), Amanda Om (PCW Contracting Services), Martha Perkins, CMCA® (100 South Doheny HOA), Dave Brock, PCAM® (Beven & Brock), Steve Little and Brittany Little (Steve Little Insurance Agency, Inc.), David Mayemura, CMCA®, AMS® (Partners Community Management, Inc.), and Julia Gomes (Accurate Termite & Pest Control). Not pictured: Adams | Stirling PLC, Beaumont Tashjian, California Sub-Meters, Common Interest Services Inc., HarborPlace Tower HOA, Valencia Management Group AAMC®, Wolf Rifkin Shapiro & Schulman LLP, and BuildingLink.com, LLC.

OUR THANKS TO CAI-CLAC 2021 CONTRIBUTORS

January 1 – December 31 $26,016 GOAL: 100%

As of 12/31/21 $26,016

CAI-Greater Los Angeles Chapter

100 Marina Shores HOA 100 S. Doheny HOA 101 S. Manhattan Place HOA 1063 Chalmer/Wooster Plaza HOA 1082 West Del Amo Pacific OA 11767 Sunset Boulevard Association 118 Wadsworth Ave. HOA 122 Guadalupe HOA 1242 Berkeley Street HOA 1827 Greenfield HOA 2017 Ketch to Jib Townhouses HOA, Inc. 2050 Artesia HOA 2138 Stewart Street HOA 253370-72-1/2 Malibu Road HOA 446 San Vicente HOA 515 San Vicente HOA 656 West Knoll Condominium Association, Inc. 720 Shoreham Drive HOA 909 El Centro, Inc. Accurate Termite & Pest Control Action Property Management Company AAMC® Adams|Stirling PLC ALI Condominiums HOA Aliso Village HOA Armour Lane Condominium Avis HOA Avocado Glen HOA Beaumont Tashjian Berkeley Townhouse HOA, Inc. Beven & Brock Blossom Vanderbilt HOA Bodger Park Condominiums HOA Border and Lincoln Villas HOA Bougainvillea Townhomes BuildingLink.com, LLC California Ave HOA California Sub-Meters Carolwood HOA, Inc. Casa de Suenos CA Casa Loma Association, Inc. Casita De La HOA Catalina Plaza HOA

Centinela Townhomes HOA Channel View Terraces HOA Common Interest Services, Inc. Culver Centrale HOA Design Villas HOA El Segundo Peppertree HOA Erik M. Rivera FirstService Residential AAMC® Five Ten Forty Inc. Flower Street Lofts HOA Golden Palms HOA Gorham Park HOA Grand Lofts HOA Hacienda HOA HarborPlace Tower HOA Harbor Ridge HOA Hermosa Surf Condos, Inc. Hilllcrest Meadows HOA, Inc. Irena Vista OA John DeBord Kelton Arms COA Kester Villas HOA Kulik Gottesman Siegel & Ware, LLP Lake at Walnut HOA La Palma Estates HOA La Pointe Master Association Lawford HOA Lingate HOA Longfellow Village OA Los Cerros HOA Main at the Beach HOA Manhattan Pacific Management, Inc. Monica Villas III HOA Monterey Island HOA Oakbridge HOA Oak Hill Condominium HOA Oak Street HOA Ocean West COA Pacific Bougainvillea, Inc. Pacific Colony HOA Pacific View Condominiums HOA Park Crest HOA

Partners Community Management, Inc. PCW Contracting Services Polynesian OA Primera Terra HOA Roseman Law APC Seabreeze Management Company AAMC® Seascape-Redondo HOA, Inc. Seasons West HOA Sequoia Village HOA Silicon Beach Insurance Services Silver Spur Court HOA SiSi Villas HOA South Bay Estates HOA South Hermosa Townhomes HOA Spencer Estates HOA Terra Bella HOA Textile Building OA The Collection at Downtown Burbank POA The Granvillas HOA Inc. The Naumann Law Firm, PC The Vista Pacifica HOA Toluca Hills Apartment Corporation Valencia Management Group AAMC® Villa Capri Townhomes HOA Villa Del Sol Villas HOA Villa Redano HOA Villa Serena HOA Villagio at Brentwood HOA VIP Goshen HOA Virgil Courts HOA Vista Catalina HOA Vita Bella HOA Vogue Condominium Association, Inc. Westchester Playa Del Sol HOA Westside Townhouses HOA Wilshire Regent HOA Wilshire Selby Towers East CA Wolf Rifkin Shapiro Schulman & Rabkin, LLP Yukon I Townhomes OA Yukon II Townhomes COA

January/February 2022 | www.cai-glac.org

WELCOME

NEW CAI-GLAC MEMBERS! AS OF DECEMBER 31, 2021

BUSINESS PARTNERS Burg Simpson Eldredge Hersh & Jardine, PC Focused Inspection Group Prime Painting Professionals SageWater

CAI National CAI National Michael Valenzuela CAI National

COMMUNITY MANAGERS Judy Avila Dave Brock, PCAM® Beven & Brock Ashley Greenberg Matt Davidson, CCAM-HR®, CMCA®, AMS® Action Property Management AAMC® Mary Ishida David Mayemura, CMCA®, AMS® Partners Community Management, Inc. 8/13 5:04 PM Page 1 Alex Karamian Jake Parvino, CMCA®, AMS® Fidelity Property Services Jorjann Mohr Jake Parvino, CMCA®, AMS® Fidelity Property Services Frank Park Jake Parvino, CMCA®, AMS® Seabreeze Management Company, Inc. AAMC®. Olga Planas Lynch CAI National Dierdre Smith Jake Parvino, CMCA®, AMS® Fidelity Property Services Cameron Tan Jeremy Wilson, CMCA®, AMS®, PCAM®, LSM® Associa-PCM Laura Thaller, CCAM® Salle Yerumyan, CCAM® LB Property Management Addison Truax Jake Parvino, CMCA®, AMS® Fidelity Property Services

Experience professional delinquent assessment recovery.

VINYL FENCING PATIO COVERS

Artur Zakarian Tel:1-877-31-VINYL Cell: 818-423-4191 Fax: 323-276-1114 2424 North San Fernando Rd Los Angeles, CA 90065

FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES

Lic#884502

HOA@GnGVinyl.com www.GnGVinyl.com

RELY ON THE EXPERTS TO BUDGET RESPONSIBLY WITH A RESERVE STUDY Avoid Surprise Expenses, Make Informed Decisions, Save Money, Protect Property Values

For more information, samples or a free bid contact us at: www.reservestudy.com cserrano@reservestudy.com (818) 222-0248

888-845-8808 www.witkinandneal.com 34

www.cai-glac.org | January/February 2022

CAI-Greater Los Angeles Chapter

OUR THANKS

TO RENEWING MEMBERS! AS OF NOVEMBER 30, 2021

BUSINESS PROFESSIONALS A.R.M. Construction Services ALLBRIGHT 1-800-PAINTING Allstate Landscape Services, Inc. dba Southwest Greens Berg Insurance Agency California Waters CAM Services CIT-HOA Banking Division Critter Busters, Inc. Distinguished Programs Dunn-Edwards Paints EmpireWorks Reconstruction & Painting ePipe Pipe Restoration, Inc. Fenn Termite & Pest Control Fenton Grant Mayfield Kaneda & Litt, LLP Fiore Racobs & Powers APLC Gothic Landscape HOA Construction Consulting HOA Election Experts LLC HOA Inspector of Elections Jackson Insurance Services John R. Sinner Insurance Agency, Inc. Kelly Pools LaBarre/Oksnee Insurance Agency, Inc. Mariposa Landscapes, Inc. Miller Law Firm, The On Time Building Maintenance, Inc. P.W. Stephens Environmental, Inc. Pacific InterWest Building Consultants, Inc. Pacific Vista Landscape Services, Inc. Richardson | Ober | DeNichilo LLP ROSS Mediation Services Roy Palacios Insurance Agency, Inc. Securitas Security Services USA, Inc. Shaw, Moses, Mendenhall Insurance Trifecta Painting & Construction VanDerPol & Company Western Supreme Rooter & Plumbing WICR, Inc., Waterproofing & Decking Witkin & Neal, Inc. Wolf Rifkin Shapiro Schulman & Rabkin, LLP COMMUNITY ASSOCIATIONS Breakers at Del Amo HOA Brookside Village HOA Century Hill Association International Tower Owners Association North Hollywood Terrace OA COMMUNITY MANAGEMENT COMPANIES Associa-PCM AAMC® Baldwin Real Estate Management HOA Management of Santa Clarita AAMC® Horizon Management Company AAMC® JC Ultimate Property Management Consulting, Inc. LB Property Management PMP Management AAMC® Powerstone Property Management Ross Morgan & Company, Inc. AAMC® Seabreeze Management Company AAMC® U.S. Bank

CAI-Greater Los Angeles Chapter

COMMUNITY MANAGERS Les Austin Partners Community Management, Inc. Robert Avila, CCAM®, CMCA®, AMS® Avila CID Consulting Sandra Bevardos, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC® Cyndi Bolander Sea Colony HOA II James Boutross Blair House HOA Paul Cannings, CCAM®, CMCA® Beven & Brock Kelsey Carey Valencia Management Group AAMC®. Shelbey Carey Valencia Management Group AAMC®. Gloria Carlos Moller Property Management Brandon Clark, CMCA® Mercury Property Owners Association Drew Coppola, CMCA®, AMS® HOA Organizers, Inc. Richard Crane, CMCA®, AMS® Action Property Management AAMC® Lee Crowell, CMCA® 1100 Wilshire POA Roger Crumrine, CMCA®, AMS® PMP Management AAMC® Donna Currie, CCAM® Somerset HOA Sue DeLucia, AMS®, CFO Horizon Management Company AAMC® Eugen Diaconu Eight Three Eight HOA David Diers, CMCA®, AMS® The Village Condominium Association Brian Engel Associa-PCM AAMC® Trevor Fenwick, AMS® Bunker Hill Condo Association Michele Florence Azzurra HOA Jennifer Flores Associa-PCM AAMC® Alexandria Garcia, CMCA®, AMS® Mura Community Association Tamara Gelentere PMP Management AAMC® Cesar Gonzalez Common Interest Services, Inc. Lynette Hazly New Horizons South Bay Association Ariel Hess, CCAM®, CMCA®, AMS® Scott Management Company Chris Holigores SF Valley Management, Inc. Miste Holloway Rowan Property Owners Association Brittany Joseph Seabreeze Management Company,

Inc. AAMC® Sonja Kreh Associa-PCM Freda Leung Partners Community Management, Inc. Padraic Mulcahy, CMCA®, AMS® The Residences at The West Hollywood EDITION Priscilla Naiman Partners Community Management, Inc. Sabrina Neve, CMCA® PMP Management AAMC® Bruce Ostermann, CMCA®, AMS® PMP Management AAMC® Nelly Penalonzo Manhattan Village HOA Martha Perkins, CMCA® 100 South Doheny HOA Amber Pineda SF Valley Management, Inc. Michelle Rodrigues, CMCA®, AMS® Seabreeze Management Company, Inc. AAMC® Esmeralda Rubio Sky Community Association Edmund Sellman, Jr., PCAM®

Fidelity Property Services Jacquie Smith, CMCA® Horizon Management Company AAMC® Gerry Suenram, CMCA®, AMS®, PCAM® Wilshire House Michael Sukey, AMS®, PCAM® Sheridan Thompson, CMCA®, AMS® Action Property Management AAMC® Jeremy Wilson, CMCA®, AMS®, PCAM®, LSM® Associa-PCM Amy Yankauskas, CCAM®, CMCA®, AMS® The Ocean Club HOA Sarah Zemer, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC® Ashley Ziegler, CMCA®, AMS® Seabreeze Management Company, Inc. AAMC® COMMUNITY ASSOCIATION LEADERS Alan Balch Joyce Kaneda Douglas Kruschen Lisa Roye

January/February 2022 | www.cai-glac.org

ADVERTISERS INDEX 28 Action Property Management AAMC® 27 ALLBRIGHT 1-800-PAINTING 23 AQUAGUARD LLC 34 Association Reserves-CA/Los Angeles 14 Berding | Weil 12 CIT–Community Association Banking Division 36 Ferris Painting, Inc. 34 GNG Vinyl Fencing, Inc. 29 Macdonald Insurance Agency 35 Optimum Professional Property Management Inc., ACMF®, AAMC® 31 Pacific Utility Audit 17 Pacific Western Bank 36 Popular Association Banking 15 R.W. Stein Painting, Inc. 12 Reserve Studies Inc. 30 Select Painting & Construction, Inc. 26 Segal Insurance Agency, Inc. 5 Shaw, Moses, Mendenhall & Associates Insurance Agency 17 Whitestone Industries 34 Witkin & Neal, Inc.

ADVERTISING INFORMATION Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad. For more information, call the Chapter office: 818-500-8636. Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

Payment: Rates are subject to change without notice. By credit card, check or cash. Minimum three-insertion contract. Rates subject to change without notice. Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

Talk to us about your community association needs. We can help. Popular Association Banking exclusively serves the community association industry. We offer:1 • Financing for building repairs and capital improvements. • Competitive fixed rates with terms up to 15 years. • Excess FDIC insurance coverage limits available with IntraFi® Network DepositsSM (formerly ICS® and CDARS®).2 Contact our Southern California Relationship Manager today! Larry Hooper, V.P. Office: 714.864.5171 Cell: 949.842.6161 Toll free: 800.233.7164 LHooper@popular.com

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www.cai-glac.org | January/February 2022

www.popularassociationbanking.com

CAI-Greater Los Angeles Chapter

2022 CAI-GLAC EVENTS PLEASE CALENDAR ALL THESE EVENTS AND SAVE THE DATES. JANUARY 11 Virtual Managers Only Workshop – 1:00 p.m.

Via Zoom

JULY 11 Virtual HOA Educational Webinar – 7:00 p.m.

Via Zoom

Virtual Board Leadership Workshop-Part 1 – 9:00 a.m. Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m.

In-Person Educational Luncheon – 11:00 a.m.

Via Zoom

Skirball

Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

Virtual HOA Educational Webinar – 7:00 p.m.

Via Zoom

In-Person Dodger Game – 5:30 p.m.

Dodger Stadium

In-Person Educational Luncheon – 11:00 a.m.

Skirball

Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via Zoom

In-Person Valencia Breakfast – 8:00 a.m.

FEBRUARY 02 Virtual Reverse Trade Show — 1:00 p.m.

Via Zoom

Bridgeport HOA

9-12

In-Person National Law Seminar

La Quinta, CA

AUGUST 02 Manager HR Bootcamp

Virtual Educational Webinar – 11:00 a.m.

Via Zoom

In-Person Happy Hour Mixer – 4:00 p.m.

Location TBD

In-Person PCAM Luncheon – 11:00 a.m.

The City Club

Virtual CID Law Webinar – 9:00 a.m.

Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

Virtual CMCA Review Webinar – 8:30 a.m.

Via Zoom

Virtual Tricks of the Trade – 1:00 p.m.

Via Zoom

In-Person Wine Night – 4:00 p.m.

Location TBD

Mini Golf Tournament at Castle Park – 1:00 p.m.

Sherman Oaks

Virtual Educational Webinar – 11:00 a.m.

Via Zoom

Chapter Board of Directors Retreat

Location TBD

MARCH 16 In-Person Educational Luncheon – 11:00 a.m.

Skirball

Via Zoom

SEPTEMBER 10 Virtual Board Leadership Workshop-Part 1 – 9:00 a.m. Via Zoom

21-25 Virtual CID Law Webinar – 8:30 a.m.

Via Zoom

Board Meeting/Committee Chair Strategic Planning – 9:00 a.m.

Bridgeport HOA

Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via Zoom

In-Person Educational Luncheon – 11:00 a.m.

Skirball

Virtual Reverse Trade Show – 1:00 p.m.

Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m. In-Person Valencia Breakfast – 8:00 a.m.

APRIL 01 In-Person Executive Retreat – 8:00 a.m. 02

Calamigos Ranch

Virtual Board Leadership Workshop-Part 1 – 9:00 a.m. Via Zoom

Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via Zoom

OCTOBER 03 Virtual HOA Educational Webinar – 7:00 p.m.

Virtual HOA Evening Webinar – 7:00 p.m.

Via Zoom

Virtual Managers Only Workshop – 1:00 p.m.

Via Zoom

Virtual Educational Webinar – 11:00 a.m.

Via Zoom

In-Person Award Nominee Luncheon – 11:30 a.m.

Location TBD

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

19-21 In-Person State Legal Forum

Location TBD

In-Person Valencia Breakfast – 8:00 a.m.

Bridgeport HOA

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

MAY 5-7 CAI National Conference

Florida

Golf Tournament – 8:00 a.m.

Porter Valley CC

Virtual CMCA Review Webinar – 8:30 a.m.

Via Zoom

NOVEMBER 05 Virtual Board Leadership Workshop-Part 1 – 9:00 a.m. Via Zoom

In-Person Educational Luncheon – 11 a.m.

Skirball

Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

In-Person Awards Gala

Location TBD

In-Person Educational Luncheon — 11 a.m.

Skirball

JUNE 03 Community Expo

Location TBD

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

In-Person SGV Community Expo

Location TBD

DECEMBER 02 In-Person Holiday Happy Hour – 4:00 p.m.

Location TBD

Via Zoom

Virtual Managers Only Workshop – 1:00 p.m.

Virtual Educational Webinar – 11:00 a.m.

Via Zoom

Chapter Board of Directors Meeting – 8:30 a.m.

Via Zoom

Events subject to change, see website for possible updates.

Chapter Board of Directors Meeting – 8:30 a.m.

CAI-GLAC 1010 N. Central Ave., #316 Glendale, CA 91202

Change Service Requested

Order Your 2022 Condominium Bluebook Today! Price: $26.00 per copy, tax and shipping included. Order copies online at: www.cai-glac.org.

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject. Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time. From the time you register online, you will have two weeks to view the class. If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area. Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman Law, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson|Ober PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency

Learn more and register now at www.cai-glac.org.