Focus Magazine - January/February 2021

L.A.’s Premier Source of Information for Community Associations

January/February 2021

In the Field

RESIDENTIAL

HOA

COMMERCIAL

2021 BOARD OF DIRECTORS

NEWSWORTHY

OFFICERS Teresa Agnew, President Roseman Law, APC, 818-380-6700 Alexandria Pollock, CMCA®, AMS®, PCAM® , President Elect BuildingLink.com, LLC, 310-925-9001 Isaac Camacho, Vice President Accurate Termite & Pest Control, 310-837-6483 Angelique Madrigal, Secretary Ross Morgan & Company, Inc. AAMC®, 818-907-6622 Brian Fleming, CMCA®, AMS®, Treasurer Bel Air Ridge HOA, 310-475-7812

DIRECTORS Gary Burns, Mulholland Heights HOA, 818-326-2000 Matt Davidson, CCAM-HR®, CMCA®, AMS®, Action Property Management, 800-400-2284 Angelique Madrigal, Ross Morgan & Company, Inc. AAMC®, 818-907-6622 Matt Meadors, CMCA®, AMS® HOA Organizers, Inc., 818-778-3331 Kim Province, Pete Fowler Construction Services, 714-783-8646 Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc., 310-925-9001 Diane Schoolsky, Lingate HOA, 323-640-1277

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2021 COMMITTEE CHAIRS COMMUNITY EXPO Michelle Caldwell, ePipe Pipe Restoration Jennifer Silva, Dunn-Edwards Paints COMMUNITY OUTREACH Angelique Madrigal, Ross Morgan & Company, Inc. AAMC® Patti Specht, ServiceMaster Recovery by C2C Restoration EXECUTIVE RETREAT Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC FINANCE Michael Huffman, CMCA®, AMS®, PCAM®, Management Professionals, Inc. AAMC® GOLF TOURNAMENT Julia Gomes, Accurate Termite & Pest Control Jeff Koscher, BluSky Restoration Contractors, LLC HOA EDUCATION Leslie Barton, CMCA®, AMS®, FirstService Residential AAMC Laura Aguilar, CMCA®, AMS®, Beven & Brock LEGISLATIVE SUPPORT Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. MANAGER EDUCATION Helen Cook, CMCA®, AMS®, HOA Organizers, Inc. Martha Perkins, CMCA®, AMS®, Action Property Management MEDIATION SERVICES Steven A, Roseman, Esq., Roseman Law, APC MEMBERSHIP Mimi Cortes, SAX Insurance Agency Tracy Robinson, CCAM®, PMP Management AAMC Business Partner Advocates Ray Moody, City National Bank Gina Roldan, ProTec Building Services PROGRAMS/LUNCHEONS/WEBINARS Sascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential AAMC® Neda Nehouray, CMCA®, AMS®, HOA Organizers, Inc. PUBLICATIONS Jamilla Davis, Dunn-Edwards Paints Jennifer Schuster, Valley Alarm SOCIAL Ashley Hibler, McKenzie Rhody, LLP Michael Valenzuela, Vista Paint Corporation SOCIAL MEDIA Meigan Everett, PCAM®, SwedelsonGottlieb Scott Mikelonis, PMP Management AAMC WINE NIGHT Pamella De Armas, Silicon Beach Insurance Services Elaine Gower, The Naumann Law Firm, PC

CAI-Greater Los Angeles Chapter

6 CAI-GLAC From a Business Partner’s Perspective 8 2021 Board of Directors 10 Get Involved—Join a Chapter Committee 14 The Educated Business Partner Distinction 16 Network and Chill 18 Understanding Our Business Partners 20 CAI & Me! 22 Business Partner Member Milestones 24 Apples & Oranges: How Working With An HOA Differs From Working With Other Industries 26 Reserve Studies... Why Cheaper Is Not Always Better!

HAPTER UPDATE C 2 Note from the Editor’s Desk 3 Message from the President

NOTEWORTHY 13 Tom Ware Admitted to CAI’s College of Community Association Lawyers 23 CAI Worldwide 30 Recap: Virtual Fall Mini Trade Fair 32 News From Sacramento

FYI

4 34 36 36

2021 Upcoming Events Membership News Advertisers Index Advertising Information

Our thanks to the Focus Magazine Committee: Co-chairs: J amilla Davis, Dunn-Edwards Paints Jennifer Schuster, Valley Alarm Sean Allen, Esq.,Roseman Law, APC Elaine Gower, The Naumann Law Firm, PC Joshua Grass, Fenn Termite & Pest Control Miranda Legaspi, Platinum Security Jocelle Maliwanag, American Heritage Landscape Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Diane Rossiter, CMCA®, AMS®, Bell Canyon Association

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2021.

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

1010 N. Central Avenue, #316 Glendale, CA 91202 Office: 818-500-8636

Various graphics by vecteezy.com.

January/February 2021 | www.cai-glac.org 1

NOTE

FROM THE EDITOR’S DESK

HAPPY NEW YEAR! LET’S CELEBRATE OUR BUSINESS PARTNERS! WELCOME TO 2021! (THANK GOODNESS 2020 IS BEHIND US!) I AM TRULY GRATEFUL TO BEGIN A NEW YEAR, WITH A RENEWED HOPE THAT WE ARE BEGINNING TO “SEE THE LIGHT AT THE END OF THE TUNNEL” WITH THIS PANDEMIC AND THAT THE STRUGGLES SO MANY OF US HAVE FACED THIS YEAR WILL LESSEN. I WOULD LIKE TO TAKE A MOMENT TO THANK SASCHA MACIAS AND THE FABULOUS AND VIRTUALLY UNSEEN JOB SHE DID THIS LAST YEAR AS 2020 CHAPTER PRESIDENT. NEVER BEFORE HAS SOMEONE HAD TO TAKE ON THIS CHAPTER REMOTELY, AND I THINK WE CAN ALL AGREE THAT SHE DID A FABULOUS JOB!

As we step into 2021, I would also like to welcome our new 2021 Chapter President Teresa Agnew, our Board of Directors and Committee Chairs. Thank you for committing to support this Chapter and work together to have a stellar 2021. I am looking forward to seeing your vision of “Rise Together” come to fruition.

As we look to the New Year, we want to begin by showing appreciation to our Business Partners throughout this issue for the hard work and strong support they provide to this Chapter and our HOA communities. Our Business Partners provide essential services to HOAs and, without these longestablished relationships which managers have come to trust, many communities would be truly unsure which business would best meet their needs and interests. So, a “Bravo” to our fellow Business Partners for your professionalism and supportive work.

In this issue you will meet our 2021 Board of Directors and Committee Chairs, find testimonials from our Business Partners as to why they joined CAI and how CAI membership has helped their businesses grow. We will also learn about the Educated Business Partner distinction and hear from some Business Partners who have earned this distinction why they believe it benefitted them. We have

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements.

Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

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also sent out a survey to some of our business partners to see what the majority has experienced as members of this chapter. Then we will hear from members that have served this chapter the longest, stating why they initially joined CAI and why they love this chapter so much. Another article explores the perspective of why “cheaper is not always better,” and why the quality of the product or service provided is so very important. We have so much quality content in this article, there is something for everyone!

Again, thank you to all of our Business Partners for your ongoing support and hard work towards keeping our HOA communities at their best. And thank you to all of our Chapter leaders, Committee Chairs and volunteers that have helped to keep the Chapter at its best through such a tough time; together, we ARE better!

With much gratitude, Jennifer Schuster Valley Alarm Security Consultant JSchuster@ValleyAlarm.com

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps?

CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members.

Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation.

Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé.

A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism.

For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

CAI-Greater Los Angeles Chapter

MESSAGE

FROM THE PRESIDENT

RISE TOGETHER WELCOME TO 2021!! FIRST, I AM HONORED TO SERVE AS CHAPTER PRESIDENT FOR THE GREATER LOS ANGELES CHAPTER. IT IS A PRIVILEGE FOR ME TO SERVE A COMMUNITY AND ORGANIZATION THAT I RESPECT.

As the Board of Directors started preparing for 2021 and setting our strategic planning/vision for the chapter, I was inspired by the spirit of our members and my own personal and professional development in 2020. It was a challenging year—one that was unexpected, facing many obstacles that could have been detrimental to the Chapter. But the leadership of the Chapter, including our Chapter staff, my fellow board members, and committee co-chairs, embraced the challenges and met them with a solution-oriented approach. “Pivot” was the buzz word of 2020 and could not have been more relevant. With that, our theme of “Rise Together” was embraced. For 2021, supporting, motivating, and inspiring each other will be the common thread as we lead our members and Rise Together as a chapter—to hold each other accountable and work collaboratively and cohesively to achieve our goals.

“The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen.” Simon Sinek Before we begin with all the exciting things planned for the year, I would like to reflect on last year for a moment, acknowledging leaders in our chapter and some of our accomplishments.

Thank you to our 2020 President Sascha Macias who led with professionalism and grace, our Board of Directors, and the many volunteers, managers and homeowner leaders who participated in our “New Normal” attending Zoom virtual webinars, our business partners who embraced the innovation of a virtual world and supported our new Virtual Trade Fair platform, and to those who gave many hours preparing for our webinars and contributed to the success of our programs. Thank you to outgoing board members Sascha Macias and Adrian Adams for their dedication and time donated on the board.

The Chapter has been fortunate to have strong leaders before me, and we will continue to build on the 2018, 2019, and 2020 platforms defined by our chapter: Elevate professionalism Continue to share a positive narrative for communities in Common Interest Developments Build our Bench (Secure career paths for Community Managers in the Industry) CAI-Greater Los Angeles Chapter

The Board and committee co-chairs completed the strategic planning in September and have identified several goals in line with the three principles above. A few of the goals you will see for 2021: Review and refresh of our website Utilize the analytics to engage our members Expand our Social Media presence to include Blogs and a Podcast Elevate the professionalism of our speaker platforms Focus on Virtual Engagement New committees were formed to focus and target education for our Homeowner leaders and Community Managers A message shared by Craig Clayton at one our programs resonated with me, and you will see our committees utilizing this concept of Purpose and Impact. Many organizations have a Mission or Vision Statement, but Craig spoke to “A Purpose Statement.” What is the purpose or reason for doing something and what is the impact or marked effect it has? As we explored this concept, “What impact will our chapter have on our Industry, our communities, our members? Our world as we know it has changed, and we have the opportunity to evolve, transform and Rise Together to make an impact—connecting people with passion through education and relationships!

As we begin the new year, I would like to welcome our new Directors to the 2021 Board: f Matt Meadors – HOA Organizers, Inc. f Erik Rivera – Manhattan Pacific Management, Inc. At the November meeting, the Board of Directors elected the 2021 Executive Committee. I am excited to work alongside each of you. Congratulations to these chapter leaders: f Alexandria Pollock, President-Elect f Isaac Camacho, Vice President f Angelique Madrigal, Secretary f Brian Fleming, Treasurer On a closing note, one of my favorite quotes is “No man will make a great leader who wants to do it all himself, or to get all the credit for doing it” —Andrew Carnegie. I genuinely believe it is not one person, but a team, that achieves success and greatness. I am excited and inspired for 2021 to work with such a dynamic group of leaders.

We will continue to focus on education, the ability to meet the needs of our members through an online presence, in-person events when we can meet, providing volunteer opportunities, and adding value for our members. Please feel free to contact me or say hello at one of many events. Rise Together in 2021!

Teresa Agnew Roseman Law, APC 2021 Chapter President January/February 2021 | www.cai-glac.org 3

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Virtual Managers Only workshop – 1:00 p.m.

Via ZOOM

2021 CAI-GLAC Super Sponsors

09

Virtual Board Leadership Workshop – 9:00 – 11:30 a.m.

Via ZOOM

¢ PLATINUM

13

Educational Webinar – 11:00 a.m.

Via ZOOM

16

Virtual Board Leadership Workshop – 9:00 – 11:30 a.m.

Via ZOOM

25

HOA Educational Webinar – 6:30 p.m.

Via ZOOM

2021 UPCOMING CHAPTER EVENTS JANUARY

27-29 National Law Seminar FEBRUARY

MARCH

03

Virtual Mini Trade Fair – 12:00 p.m.

Via ZOOM

17

Tricks Of The Trade – 1:00 p.m.

Via ZOOM

19

Chapter Board of Directors Meeting – 8:30 a.m.

Via ZOOM

24

Virtual Awards Celebration – 11:30 a.m.

Via ZOOM

17

Educational Webinar – 11:00 a.m.

Via ZOOM

19

Chapter Board of Directors Meeting – 8:30 a.m.

Via ZOOM

22-26 CID Law Webinar – 8:30 a.m.

APRIL

La Quinta, CA

Via ZOOM

10

Virtual Board Leadership Workshop – 9:00 – 11:30 a.m.

Via ZOOM

12

HOA Evening Webinar – 6:30 p.m.

Via ZOOM

16

CMCA Review Webinar – 8:30 a.m.

Via ZOOM

23

Chapter Board of Directors Meeting – 8:30 a.m.

Via ZOOM

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Educational Webinar – 11:00 a.m.

Via ZOOM

Events subject to change, see website for possible updates.

Focus Magazine is Holding an Art Contest Let Us See Your Artistic Talent!

ART CONTEST – Rise Together The Art Contest is for all CAI-GLAC members interested in revealing their artistic talents through any artistic medium of your choosing. This contest is designed to encourage members to promote the 2021 CAI-GLAC theme, Rise Together. Using your gifts and getting your hands a little dirty, your artwork should inspire, engage our members, and provide a sense of community.

Rules: 1. One submission per member and must be their original work.

2. A rtwork can be done in any medium – paintings, digital works, photography, and sculpture. And can be in any style to best articulate the theme – landscape, portrait, still life, abstract.

3. A rtwork must be sized within 8.75” x 11.25” (vertical, to fit the cover) 4. Using 100 words or less, please provide a description of your piece and how it represents the theme.

Submissions: Please submit artwork as a photo and saved as a JPG. Images must be 300 dpi minimum, and CMYK format. They must be photographed without distortion. Please submit to Joan Urbaniak, joan@cai-glac.org.

Berding | Weil Critter Busters, Inc. Dunn-Edwards Paints Manhattan Pacific Management, Inc. Pacific Western Bank PRECISION PAINTING The Naumann Law Firm, PC Whitestone Industries ¢ GOLD Association Reserves-CA/Los Angeles BEHR PAINT COMPANY Diversified Asphalt Products Fenton Grant Mayfield Kaneda & Litt, LLP Life Specialty Coatings Popular Association Bank ProTec Building Services Securitas Security Services USA, Inc. Sherwin-Williams Paint Company Tinnelly Law Group Vista Paint Corporation ¢ SILVER ADAMS | STIRLING PLC ADCO Roofing & Waterproofing CertaPro Painters of Pasadena CIT-Community Association Banking Division General Pavement Management, Inc. GNG Vinyl Fencing, Inc. Nu Air Services, Inc. Oakridge Landscape Owens, Moskowitz & Associates ProAM Construction Riley Pasek Canty, LLP Segal Insurance Agency, Inc. Select Painting & Construction, Inc. Silicon Beach Insurance Services ¢ BRONZE ALLBRIGHT 1-800 PAINTING Alliance Association Bank Centurion Group Beaumont Tashjian Enhanced Landscape Management Ferris Painting, Inc. Landsystems—A Monarch Landscape Company Poindexter and Company, CPAs Reserve Studies Incorporated Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2021 sponsors who have made a substantial contribution to ensure our continued success this year.

Title email: ART CONTEST SUBMISSION with YOUR NAME. Prize: All submissions will be displayed in the September/October issue and social media for voting. The submission receiving the most votes will be the 2021 November/December cover art.

Closing Date: July 31, 2021

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CAI-Greater Los Angeles Chapter

CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 5

CAI-GLAC

FROM A BUSINESS PARTNER’S PERSPECTIVE ¢¢¢ By Elaine Gower

THE CAI-GREATER LOS ANGELES CHAPTER—1,100+ STRONG—IS MADE UP OF MANY COMMUNITY MANAGERS, BUSINESS PARTNERS, HOMEOWNER VOLUNTEERS AND HOA BOARD MEMBERS. BUSINESS PARTNER MEMBERS ARE A BIG PART OF THE CHAPTER EQUATION. BUSINESS PARTNERS HAVE A LOT OF PEOPLE RELYING ON THEIR SERVICES, AND THE BAR IS SET HIGH FOR EXPERTISE, EXPERIENCE AND GOOD CUSTOMER SERVICE IN OUR INDUSTRY. MANY BUSINESS PARTNERS HAVE TAKEN A BUSINESS PARTNER ESSENTIALS COURSE WHICH GIVES THEM A LOOK INTO THE INDUSTRY AS A WHOLE AND A BETTER UNDERSTANDING OF WHAT MANAGERS/BOARD MEMBERS NEED FOR SMOOTH ASSOCIATION OPERATION. BUSINESS PARTNERS ENCOURAGE HOMEOWNERS/ BOARDS TO ATTEND THE MANY EDUCATIONAL CLASSES, LUNCHEONS AND OTHER EVENTS THAT CAI HAS TO OFFER. SO WE ASKED SOME BUSINESS PARTNER MEMBERS HOW CAIGLAC HAS IMPROVED THEIR BUSINESS. WHAT HAVE THEY LEARNED? AND HOW HAVE THEY ENJOYED THE CAMARADERIE OF THE MEMBERS AND EVENTS AND NETWORKING PROVIDED BY THE CHAPTER? HERE IS WHAT THEY HAD TO SAY.

A

s a member of CAI for almost four years and a member of the Greater Los Angeles Chapter (GLAC) for two, our business has grown from zero to record sales with each new quarter. I have learned that people, particularly in the Homeowners Association (HOA) space, want to do business with people they know and trust. I have also learned that my clients are not doing me a favor when we work together;.they are presenting opportunities to serve and make them look good while making their jobs and lives easier.

Craig D. Aron Director of Business Development iMail Tracking, LLC

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ello CAI-GLAC! I have been a member of CAI since 2004. I remember when I first learned that I needed to join this association— it was a brand-new world. I did not know what an HOA was; I didn’t know about boards of directors or how anything worked. Fast forward to today and I am well- versed in this industry and can answer questions that new members may have. I love this community that is CAI. It has improved my business on a level that is incomparable. Between the Chapter, Boards of Directors (BOD), committees, and Executive Directors I never felt alone. Although this year (2020) has been tough, I am looking forward to getting back to normal—to the hugs, smiles, and camaraderie that is CAI. Gina Roldan Business Relations Manager ProTec Building Services

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SE Landscape Professionals has been a member of CAI for many years but is relatively new to the Greater Los Angeles Chapter, joining just a little over a year ago. In the HOA community, trust and building relationships are particularly important, and CAI has been a crucial part of building that trust and expanding our relationships in Los Angeles and surrounding areas. There are so many options, such as joining committees, casual and free “lunch bunches,” and typical sponsorship opportunities that allow us to adjust our participation based on our needs, time, and availability. During these new and uncertain times, CAI has become a crucial part in creating and developing these most needed relationships. We at MSE Landscape Professionals, Inc. have learned that our association with CAI has been paramount in building lasting and meaningful partnerships throughout the industry.

Fern Wildflower Regional Sales Manager Los Angeles MSE Landscape Professionals, Inc.

I

originally joined CAI-GLAC in 2017.

Through the very informative workshops and luncheons that I had attended, I was able to connect with amazing fellow business partners, some of which have become my best clients.

I have found that being a part of CAI is very advantageous because I’m connected to a diverse group of businesses. This connection has allowed me to utilize my creative skills to source the perfect ideas to fit the different industries.

In turn, I deal with property management companies and have referred some of my clients and fellow business partners to them for their services. I am looking forward to the day when we can resume the luncheons and I can see everyone again! BE SAFE! Kimberly Swanson Owner PromoShop, Inc. CAI-Greater Los Angeles Chapter

C

AI-GLAC is an association that observes the needs of the communities and then designs and delivers the products and services they require through its members. Acquiring the opportunity to provide our emergency services to the members of CAI-GLAC was when I knew I was in the right place. I have personally experienced this association as a Results-Driven Marketing guide. Within the first year I was able to recognize value and target the outcomes.

Aeroscopic Environmental has grown with CAI-GLAC for more than seven years. With the ability to earn an Educated Business Partner (EBP) distinction, I learned how HOAs or any community association works.

The opportunity to build relationships through conversational marketing and experiential marketing with our friends from CAI has proven that nothing is more valuable than repeat customers.

As an EBP, our ideal customer is someone who trusts our company and services. CAI has provided the best resources, opportunities and connections for vendors to begin building relationships.

Working with HOAs is also a great source for referrals, especially within CAI, as everyone has the opportunity to network and create partnerships with the HOA companies and managers.

Stephanie Romero Business Development Manager Aeroscopic Environmental, Inc.

I

have been with the CAI-GLAC for two years and when I first joined this industry, I knew nothing, even after living in an HOA my entire life. By joining CAI-GLAC I was able to not only expand my own knowledge about the laws regarding HOAs but gain even better information on how I can support my clients. Working with an HOA is quite different than the other clients I have, and it is particularly important to know the ins and out of how an HOA works. Through the networking events and educational luncheons, I have expanded my network and gained referrals for new business. CAI-GLAC has increased Guard-Systems, Inc.’s exposure as a security services provider and provided numerous opportunities to work with other vendors to be better partners for our clients. Not only has CAI-GLAC been beneficial for my career, but I’ve made great connections and dare I say friends through the CAI-GLAC Chapter.

Lindsey Livacich Director of Business Development Guard-Systems, Inc.

C

AI-GLAC offers many networking opportunities to meet property managers, homeowners and vendors who are active in this industry. The monthly educational luncheons and evening seminars (which hopefully will return in 2021) provide information on current topics that can’t be readily obtained elsewhere. I learn so much by talking with vendors who exhibit at luncheons and trade shows and use this information to recommend vendors to my clients—a “value added” service. HOAs are unique, because the board sof directors are volunteers and need to be educated about so many aspects of operating a community association. I’ve been a member of the chapter for a very, very long time.

Ronald S. Stone, PhD, CPA, CFE

C

AI-GLAC has been a great source for our company when the virtual world descended upon all of us and we learned to adapt, not only to the new virtual world but learned the new ways to stay connected with family, friends and work associates.

2020 was the first year that our company questioned the investment on our membership, but as a business partner who has been a member of CAI-GLAC for more than 10 years, it quickly became apparent that CAI is an essential tool for our company to continue and conquer the challenges that this year has brought upon all of us.

At SAX Insurance Agency we can now say we will proudly continue our membership with CAI-GLAC, and we thank the Chapter for how quickly they turned things around and found ways to give business partners, managers and board members outlets and opportunities to be in touch, stay connected and continue education.

For us, CAI-GLAC has been a tremendous source of information for many of the communities our company insures—not to mention their advocacy on legislative support for community association matters that affect many associations and businesses like ours. CAIGLAC always has the best interest of its members in mind.

CAI-CLAC helped our company achieve measurable results during this challenging year, and we encourage not only managers, but business partners to welcome the opportunity to be a member of an organization that can give us access to a wide range of benefits. Now, more than ever, we need forums to network, connect, and educate. We know the challenge is not over, but the new year looks brighter thanks to CAI. Mimi Cortes Director of Business Development SAX Insurance Agency

¢ I hope you gained insight into how fellow members have benefitted from CAI-GLAC and found our Business Partners’ comments useful.

Elaine Gower is the Director of Business Development and client relations at The Naumann Law Firm, PC, a law firm that concentrates its efforts on construction defect litigation throughout Southern California. Elaine is a CAI Educated Business Partner and can be reached at elaine@naumannlegal.com

CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 7

PRESIDENT TERESA AGNEW

ROSEMAN LAW, APC

Teresa Agnew is the President of Operations with Roseman Law, APC, and has been a supporter of the Greater Los Angeles Chapter for the past fifteen years. She has been actively involved as Co-chair of the Social Media Committee and Board Liaison to the Golf and Social Media Committees. Teresa received the 2017 President’s Award, Stephanie Sanders Outstanding Service Award and Committee of the Year Award. She served as President of the CAI-Channel Islands Chapter in 2014.

Supporting, motivating and inspiring each other will be the common thread of her 2021 presidency. Teresa looks forward to leading our members to Rise Together as a chapter and be the best we can be. She believes that by holding each other accountable and working collaboratively and cohesively we can achieve our goals.

PRESIDENT ELECT ALEXANDRIA POLLOCK,

CMCA®, AMS®, PCAM® BUILDINGLINK.COM, LLC

Alexandria Pollock began her career in the community association industry as an assistant to a portfolio manager and quickly climbed the ranks to become the General Manager of a high-rise mixed-use association in a year. She continued managing high-rise mixeduse associations in Los Angeles for ten years before making a career change. For the last three and a half years Alexandria has been the West Coast Regional Sales Manager for BuildingLink, a property management software company.

Alexandria is committed to finding ways to make a positive impact on our industry, especially through education. She has served on various committees, written articles for Focus Magazine, and spoken at luncheons. Alexandria is Executive Retreat Committee Chair and serves as Board Liaison to the Community Outreach Committee.

VICE PRESIDENT ISAAC CAMACHO

ACCURATE TERMITE & PEST CONTROL

Isaac Camacho is Sales & Marketing Director at Accurate Termite & Pest Control. Since joining CAI-GLAC eight years ago, he has been an active member of a number of committees, participated in educational events, accepted a speaking invitation, and contributed educational articles for the Chapter magazine, in addition to serving as board president for his 260-condo community.

Isaac is committed to helping HOA managers, specialized business partners, and homeowner leaders take advantage of the wealth of resources CAI-GLAC has to offer. With a background in industrial psychology, branding, and marketing, he is helping our chapter expand its active membership and optimize educational opportunities for the greater CID community in

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2021

BOARD OF DIRECTORS

our area. In addition to his involvement as Board Liaison to the Executive Retreat Committee, Isaac has been instrumental in making the virtual trade fair a successful event.

SECRETARY ANGELIQUE MADRIGAL

ROSS MORGAN & COMPANY, INC. AAMC

Angelique is the Director of Business Development & Client Relations at Ross Morgan & Company, Inc., a full-service management company headquartered in Sherman Oaks. A member of this chapter for more than 11 years, Angelique is currently Co-chair of the Community Outreach Committee, Board Liaison to the Publications Committee, and a member of and Board Liaison to the Social Committee. Angelique has received the Stephanie Sanders Award for exceptional volunteerism and several Committee of the Year awards.

Angelique is committed to contributing to the team and helping Teresa Agnew achieve her 2021 chapter goals.

TREASURER BRIAN FLEMING, CMCA®, AMS®

BEL AIR RIDGE HOMEOWNERS ASSOCIATION

Brian Fleming is General Manager of Bel Air Ridge Homeowners Association. He has been an onsite manager in California for more than 16 years and an active CAI-GLAC member since 2009. Brian is a current Golf Committee member and Board Liaison to the Community Expo, Legislative Support and Finance Committees.

Brian is committed to helping the Board provide the best educational programs, fundraising events and social activities for current members, while growing the Chapter in an effort to reach the 1,300-member mark.

GARY BURNS

MULHOLLAND HEIGHTS HOA

Gary Burns is the President of Mulholland Heights HOA, a community of 168 homes in Calabasas. In the third year of his threeyear term on the CAI-GLAC Board, Gary has attended many of CAI’s activities, including educational luncheons, workshops and trade shows. “Our HOA has hired (or contracted with) numerous vendors as a result of attending CAIsponsored events. This has proved to be financially beneficial for both the HOA and those service providers.” He serves as Board Liaison to the Wine Night Committee. Gary was also recently elected to the CAI National Homeowner Leadership Council.

CAI-Greater Los Angeles Chapter

Gary is committed to bringing homeowners, vendors and managers together by educating them so that they better understand and appreciate each other’s perspectives and viewpoints. He actively shares his positive CAI experience with others in our industry, especially HOA boards of directors, so they can appreciate the benefits of membership that have proven indispensable in helping Gary govern his community.

MATT DAVIDSON,

CCAM-HR®, CMCA®, AMS® ACTION PROPERTY MANAGEMENT COMPANY

Matt Davidson is Vice President of Urban Management for Action Property Management in Los Angeles. He has been an active CAI-GLAC member since 2005. Matt brings a wealth of experience to the Board, having worked as a portfolio manager prior to joining Action where he was an on-site General Manager at two different high rises in downtown Los Angeles prior to joining the corporate support team. Matt served on the board of a small homeowners association in which he owned a condo, and served on the CAI-GLAC Board of Directors for two three-year terms, including serving as Chapter President in 2011 and is a past Chair of the Programs Committee.

In his third year of another three-year term, Matt is serving as Board Liaison to the Programs Committee.

Matt is committed to helping the Chapter maintain its high level of education and to supporting the Chapter’s mission to educate and empower those who work for or live in common interest developments.

MATT MEADORS, CMCA®, AMS® HOA ORGANIZERS, INC. Matt Meadors is the Chief Operating Officer of HOA Organizers, Inc, a full-service management company headquartered in Winnetka. He serves as an executive for the company and a mentor to newer managers. Although new to the Board this year, Matt has been a member of this chapter since 2017. Currently active on the Legislative Support Committee and the Golf Committee, he was also a member of the Programs Committee in 2019. Matt was awarded the 2018 CAI-GLAC Rising Star Award and the 2019 President’s Award. Matt is also this year’s Board Liaison to the Golf Committee.

According to Matt, this pandemic has changed everything. He is looking forward to bringing new ideas and innovative programs to the Board and Chapter that can expand our reach, highlight the benefits of membership, and encourage our existing members to really step up their leadership game.

KIM PROVINCE

20 years and served as their Board President for two years. Kim has been a Business Partner member in our industry for more than 12 years and active in our chapter, serving on the Business Partner Committee and as a longtime member and previous Cochair of the Membership Committee. She now serves as Board Liaison to the Membership Committee.

Kim will continue to support Chapter growth by working with the Board on membership retention and working to increase membership to more than 1,300. With a passion for HOA Board of Directors education, Kim is also committed to increasing our chapter’s educational opportunities. According to Kim: “If only I had been a member of CAI and knew then what I know now, it might have been a much easier volunteer position.”

ERIK RIVERA, CMCA®, AMS®, PCAM® MANHATTAN PACIFIC MANAGEMENT, INC. Erik M. Rivera, CMCA®, AMS®, PCAM®, is Founder and CEO of Manhattan Pacific Management, Inc., a full-service management company that serves the common interest development industry in California and New York. Erik has been involved with Community Associations Institute since 2006, and currently serves as Legislative Support Committee Chair, and Board Liaison to the Manager Education Committee.

Additionally, he serves as an At-Large Delegate to the CAI California Legislative Action Committee, also sitting on various sub-committees and task forces.

New to the Board this year, Erik looks forward to working with other Board members to develop & implement innovative, proactive, and strategic programs that increase manager and homeowner engagement.

DIANE SCHOOLSKY

LINGATE HOMEOWNERS ASSOCIATION

Diane Schoolsky is the President of Lingate Homeowners Association, a 24-unit condominium in Tarzana. Having served as President of two condominium complexes over the years, she has an excellent understanding of our industry, Diane was appointed to the CAI-GLAC Board in mid-2020 and was recently elected to a three-year term starting this month. She has attended many of CAI’s activities, including educational luncheons, webinars, workshops and trade shows. Diane is currently Board Liaison to the Homeowner Education Committee.

Already very active in CAI-GLAC, Diane is looking forward to getting even more involved as the Chapter steers its way through COVID-19 changes to a new normalcy. “These are trying times, and we need to work together to meet the needs of our membership while we protect all in our communities.“

ADVANCED ELECTION SERVICES

Kim Province is the owner of Avanced Election Services. She has an excellent knowledge of our industry, having been a homeowner in a community association for CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 9

GET INVOLVED… JOIN A CHAPTER COMMITTEE

Did you know that more than 125 of our chapter members actively participate on a volunteer committee? It is an excellent way to network and promote yourself within the community association industry and CAI. It offers opportunities to meet new people, help run an all-volunteer organization and receive a great degree of appreciation and self-gratitude. Choose to help produce a special event or join one of our other committees that are significantly important to the continued growth, well-being and mission of CAI.

2021 CHAPTER COMMITTEES COMMUNITY EXPO (formerly hoa marketplace) This committee designs, plans and stages the Community Expo events. These events are primary educational venues for managers and association board members. Time commitment: Monthly meetings and attendance at Expo events.

Committee Co-Chairs:

Michelle Caldwell, ePipe Pipe Restoration 714-337-7588 • mcaldwell@pri-corp.net Jennifer Silva, Dunn-Edwards Paints 323-675-7418 • jennifer.silva@dunnedwards.com

COMMUNITY OUTREACH This committee is responsible for developing community projects which benefit communities in Los Angeles County and enhance CAI’s image. Time commitment: Monthly meetings and attendance at community outreach events.

Committee Co-Chairs:

Angelique Madrigal, Ross Morgan & Company, Inc. AAMC • 818-907-6622 • angelique@rossmorganco.com Patti Specht, ServiceMaster Recovery by C2C Restoration • 818-294-3343 • patti@svmbyc2c.com

EXECUTIVE RETREAT This committee plans and stages the annual Executive Retreat, a one-day elevated educational conference for management company executives. Time commitment: As necessary.

Committee Chair:

Alexandria Pollock, CCAM-HR®, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC 310-925-9001 • alexandria@buildinglink.com

FINANCE This committee monitors the Chapter’s financial status and periodically reports the financial health to the board of directors.

Members also explore ways to improve the Chapter’s fundraising results. Time commitment: As necessary.

Committee Chair:

Michael Huffman, CCAM®, CMCA®, AMS®, PCAM® Management Professionals, Inc. AAMC 310-802-4808x200 • michael@mpimail.net

10

www.cai-glac.org | January/February 2021

GOLF (october 18) The Golf Tournament Committee plans and stages the annual Golf Tournament. which is the Chapter’s largest fund-raiser.

Time commitment: A couple of meetings early in year and then bi-weekly meetings starting in late-August/early-September through event date. Do you like to play golf?

Committee Co-chairs:

Julia Gomes, Accurate Termite & Pest Control 949-275-1439 • julia@accuratetermitecontrol.com Jeff Koscher, BluSky Restoration Contractors, LLC 310-874-6249 • jeff.koscher@goblusky.com

HOMEOWNER LEADER EDUCATION This committee updates and maintains materials for the Board Leadership Workshops, evening HOA educational seminars and advanced homeowner education programs. Members also train and organize the facilitators. Additional responsibilities include finding new ways to bring education to Community Association Homeowner Leaders, including classes at community colleges.

This committee comprises Homeowner Leaders and Managers.

Time commitment: Meetings as needed.

Committee Co-Chairs:

Leslie Barton, CMCA®, FirstService Residential AAMC 310-574-7426 • leslie.barton@fsresidential.com Laura Aguilar, CMCA®, AMS®, Beven & Brock 626-795-3282 • laura@bevenandbrock.com

LEGISLATIVE SUPPORT The Legislative Support Committee supports CAI’s lobbying efforts in Sacramento at the local level by disseminating information to members, fund-raising and generally increasing awareness about current legislative issues among members. Chair and Chapter Delegates participate in monthly CLAC telephone conferences and presentation of periodic legislative updates at programs, as necessary. Attendance at CLAC’s annual “CA Day at the Capitol” and “A Day in the District” is encouraged. Time commitment: As necessary to meet lobbying demands at local level.

Committee Chair:

Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. 310-396-0016x109 • erik@manhattanpacificmgmt.com

CAI-Greater Los Angeles Chapter

MANAGER EDUCATION

PROGRAMS/LUNCHEONS

This committee updates and maintains materials for CID Law courses and Manager-Only Workshops. Additional responsibilities include publicizing national PMDP courses, overseeing the Coaching to Credentials manager mentor program and designing a community college curriculum. This committee comprises Managers and Business Partners. Time commitment: Meetings as needed.

The Programs Committee plans and stages Educational Luncheons during the year. Time commitment: Monthly meetings, plus attendance at luncheons to assist as necessary.

Committee Co-Chairs:

Helen Cook, CMCA®, AMS®, HOA Organizers, Inc. 818-778-3331 • helen@hoaorganizers.com Martha Perkins, CMCA®, 100 S. Doheny Condominium Assn.

310-273-7441 • mperkins@actionlife.com

MEDIATION SERVICES The committee is responsible for monitoring and expanding the Mediation Servicesprogram offering low-cost mediation to both members and non-members who wish to mediate CID matters.

Time commitment: Meetings as needed.

Committee Chair:

Steven A. Roseman, Esq., Roseman Law, APC 818-380-6700 • roseman@roseman.law

MEMBERSHIP Committee members are responsible for membership development, including recruiting new members, retaining current members and contacting current members periodically to ensure that the Chapter is meeting their needs and providing worthwhile benefits. Committee members are ambassadors who staff registration tables, welcome new members and host potential members at events. They also ensure that members are involved and recognized for their volunteerism.

Time commitment: Monthly meetings and attendance at events.

Committee Co-Chairs:

Mimi Cortes, SAX Insurance Agency 760-696-0687 • mcortes@saxagency.com

Tracy Robinson, CCAM® Market Lofts Community Association 310-730-1989 • trobinson@pmpmanage.com

Committee Co-chairs:

Neda Nehouray, CMCA®, AMS®, HOA Organizers, Inc. 818-778-3331• info@hoaorganizers.com Sascha Macias, CMCA®, AMS®, PCAM® FirstService Residential AAMC 310-574-7426 • sascha.macias@fsresidential.com

PUBLICATIONS The Publications Committee oversees the FOCUS Magazine, the Website and the annual Membership Directory. Committee members work on themes and content for six magazines printed each year, and add new features to the ever-growing Website and Membership Directory. One key objective will be to establish and follow strict deadlines for all publications. Time commitment: As necessary.

FOCUS Magazine Co-Chairs:

Jamilla Davis, Dunn-Edwards Paints 818-281-3116 • jamilla.davis@dunnedwards.com Jennifer Schuster, Valley Alarm 818-314-3520 • jschuster@valleyalarm.com CONTINUED ON PAGE 12

WHY JOIN A COMMITTEE? • You will improve your teamwork and leadership skills • You will build your professional network • You will have additional opportunities for professional recognition • You will be offering your unique connections, insights and resources to the committee’s operations and will be contributing to the improvement of CAI-GLAC as a whole

For more information, please contact the Chapter Office at 818-500-8636 or email joan@cai-glac.org.

BUSINESS PARTNER ADVOCATES Advocates ensure that CAI-GLAC provides an appropriate array of sponsorship opportunities on an equitable basis to showcase Business Partners’ companies, products and services to the membership. Advocates support the Membership Committee and host Holiday Happy Hour and regional happy hours.

Time commitment: As needed.

Advocate Co-Chairs:

Gina Roldan, ProTec Building Services 760-415-6333 • groldan@protec.com Ray Moody, VP City National Bank 562-397-1336 • ray.moody@cnb.com

CAI-Greater Los Angeles Chapter

C OMMI T T E E ME MBE RS NE E DE D

January/February 2021 | www.cai-glac.org 11

Get Involved… Join a Chapter Committe

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The committee is responsible for putting on Dodger Game Night (July) and Casino Night (November). Casino Night is the second largest fund-raiser for the Chapter. The group puts together a budget, decides the location and the sponsorship package necessary to attract additional participation by Chapter members, and stages the event. Time commitment: Monthly meetings throughout the year and weekly meetings in the month prior to each major event.

Committee Co-chairs:

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SOCIAL MEDIA Responsibilities include: 1) disseminating information about upcoming events and news through social media channels to raise community awareness of CAI and its benefits, 2) developing and implementing a social media strategy, 3) promoting Chapter events in order to maximize manager and association membership and participation, 4) conducting opinion and statistical surveys, and soliciting ideas for future Chapter offerings. The Social Media Committee will work with other committees, as necessary, to develop a plan for promoting those respective committees’ activities in order to draw more public and member support.

Time commitment: As necessary to successfully promote the organization.

Committee Co-chairs:

Meigan Everett, PCAM®, SwedelsonGottlieb 310-207-2207 • meigan@sghoalaw.com Scott Mikelonis, PMP Management AAMC 661-295-4900 • smikelonis@pmpmanage.com

WINE NIGHT This committee designs, plans and produces the annual Wine Night event. This event is an important Chapter fund-raiser.

Time commitment: Meetings as necessary and attendance at the August event.

Committee Co-chairs:

Elaine Gower, The Naumann Law Firm, PC 619-980-3281 • elaine@naumannlegal.com Pamella De Armas, CIRMS®, Silicon Beach Insurance Services 310-490-8689 • pam@siliconbeachinsurance.net Lic. #872494 7228 Remmet Ave. Canoga Park CA 91303 www.FerrisPainting.com

12

www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

Tom Ware Admitted to CAI’s College of Community Association Lawyers CAI-GLAC is pleased to announce that Thomas M. Ware II, Esq., a Partner at Kulik Gottesman Siegal & Ware, LLP, a fullservice community association law firm, has been admitted to CAI’s College of Community Association Lawyers (CCAL).

Mr. Ware will be formally inducted in January at the 2021 CCAL Law Seminar held virtually. He is one of seven attorneys who were accepted in 2020.

Since 1993, fewer than 200 attorneys have been granted membership in CCAL nationwide. Members of CCAL are accepted based on their skills, experience and high standards of ethical conduct in the practice of community association law. CCAL was established to provide advanced professional educational programs to its fellows and to identify and contribute to the solution of community association legal challenges.

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In addition to his practice, Mr. Ware has demonstrated to CCAL that he is an active member of CAI. A member of the Channel Islands and Greater Los Angeles Chapters, Tom is currently serving as CAI-GLAC’s Delegate to the California Legislative Action Committee and as CLAC Legislative Co-chair.

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January/February 2021 | www.cai-glac.org 13

The Educated Business Partner Distinction

By Jamilla Davis The Educated Business Partners distinction can provide you or your business a competitive edge within the community association marketplace by giving insight into how associations operate. To earn the distinction, a business partner must: ● Be an active member of CAI ● Take the course ● Pass the exam with 70% or higher The Educated Business Essentials is a two-part course that can take 3 – 4 hours to complete. The course can be taken online and found on the CAI National website. Immediately after the course, there is a 20-question exam. Individuals who pass the course and maintain CAI membership earn the CAI Educated Business Partner distinction, gaining special recognition among thousands of companies and professionals. After the completion of the exam, you receive a certificate, and your name is posted on the CAI National and your local chapter’s websites.

Several Educated Business Partners have shared how earning this distinction has benefitted them and their business.

Katy Krupp Sr. Director of Business Development Fenton Grant Mayfield Kaneda & Litt, LLP Past CAI-GLAC Chapter President The Educated Business Partner distinction is a great way to inspire professionals who want to learn as much as they can about the HOA industry, about the benefits of CAI membership and allow them to separate themselves from those who are not as informed. I was one of the first to get the distinction. The course could be taken online to accommodate my schedule, was about 3-4 hours long, and the results were given instantly—complete with a printable certificate! It was a great refresher on all CAI has to offer, with many useful facts to pass along when speaking to my clients. As a professional working in the legal field, I feel that an educated and informed individual makes a strong and credible leader. Now, having gone through the program, I have a better understanding of what CAI stands for, why we do what we do and how we can help and support the individuals we do business with.

14

www.cai-glac.org | January/February 2021

Kelly G. Richardson, Esq. CCAL EBP Partner, Richardson Ober DeNichilo LLP 2016 CAI President, co-creator of the EBP course, and inaugural Educated Business Partner. Kelly also authors “HOA Homefront,” a column featured in 14 newspapers throughout Southern California, and attorney serving California HOAs since 1989.

The common interest housing sector is very different from individual or commercial housing properties, and a service provider to that sector needs to be aware of the unique aspects and challenges of the HOA client. The Educated Business Partner program was created to better orient community association service providers as to the practical and ethical issues which arise in the context of their service to HOAs. A better-prepared service provider is more likely to achieve greater success. The Educated Business Partner program should be pursued not only by the service business owner, but by each employee of the service provider who interacts with HOA managers or boards.

J. Bradd Greene, CEO, GetDocsNow.com J Bradd Greene, has been involved with the HOA industry for over 20 years, and with GetDocsNow since 2011, becoming its CEO in 2018. He has served on CAI Nevada’s membership committee as Co-Chair, in addition to achieving Educated Business Partner and many other certificates of achievement and appreciation.

CAI National first introduced the Educated Business Partner distinction in 2013. GetDocsNow was one of the first companies to have employees earn the distinction. The community association industry has many supporting industries, from banking to water treatment. As an industry leader, it is essential to remain at the cutting edge of education and industry knowledge. Earning the EBP has separated us as business partners who understand and have invested in our education of the industry. The EBP designation will set you apart from your competitors who do not have the same knowledge of and commitment to the industry.

CAI-Greater Los Angeles Chapter

John Cottrell, General Manager All Valley Washer Service.

All Valley is celebrating 61 years providing Laundry Services to multi-family properties throughout all of California. John has been part of the All Valley Team for over 30 years.

I was proud to earn the Educated Business Partner distinction through CAI-GLAC. Communities have several Vendors/Partners to choose from. One of my educational goals is to show clients and customers that I truly care about staying in touch with their industry. We have worked with dozens of communities to run their laundry rooms more efficiently and profitably. Education is the elixir of life!! I have been with All Valley Washer Service for more than 30 years and am still learning new things every day. The more knowledge we acquire (and share), the better we can serve others and help one another grow.

Joel W. Meskin, Esq., CIRMS™, CCAL Fellow, MLIS, EBP Managing Director Community Association Products McGowan Program Administrators A national expert in Community Association and Manager insurance & risk management.

I have obtained a solid return on my investment, as has my company.

Being part of the Business Partner(BP) network, you get to know people in the industry and not just targets you are pursuing. You obtain insight from others who are not competitors but have worked with the same community association managers and HOA boards of directors you are looking to work with at the same time. The best ROI as a national BP working in all 50 states is that I meet other BPs around the country to get their valuable input and thoughts. Having been a member of all the chapters for many years, I can tell you that each chapter, even those in the same state, have different focuses and priorities. People often ask me why as a local BP I would need to network with a BP across the country. The main reason I tell them is that it is hard to get your local competitors to open up to you and help your strategy; however, a BP in another state where you are not a competitor may be very open to sharing ideas and strategies, because you are not a threat. I personally have contacts in many fields in many states that I can call and save incredible amounts of time to research an issue. The three-hour commitment to obtain the Educated Business Partner distinction is well worth the time and investment.

Kimberly Lilley is the Director of Business Development for Berg Insurance Agency, a Farmers Insurance agency that serves all of California.

At first, I didn’t think I would need an Educated Business Partner distinction since I already had my CIRMS™ and CMCA®, clearly demonstrating my commitment to both Community Associations Institute and the community association industry. As I learned more, it became clear that this distinction covered a different “angle” of my interaction with the community association industry.

While the CIRMS shows my dedication to serving the insurance needs of community associations, and my CMCA® shows my dedication to truly understanding the governance of community associations, my EBP shows that I understand how all those things fit together. It shows

CAI-Greater Los Angeles Chapter

that I understand how community associations work, and how business partners interact successfully with them. It shows that I understand CAI and the education and advocacy it provides to its members across the globe. It shows that I support those goals and know how to forward them.

Wendy Weber Owner and President Insurance Services of the West A specialist in community association insurance, Wendy facilitates the insurance module for CAI-Greater Los Angeles Board Essentials course.

The CAI Educated Business Partners program is a smart way to obtain education about the community association world. If a vendor is newer to the common interest development(CID) industry, the EBP program can help the vendor be informed as to the specifics of the industry and legislative updates happening across the country. Understanding the CID industry is paramount to becoming a strong and trusted vendor to the CID arena.

If a vendor has been in the CID industry for a while but has not taken the EBP course, then it is time to jump in! It is a great way to get to know the leaders of CAI who do a wonderful job running the EBP course. It is also a great way to meet other vendors coming into the course and exchange information.

The Business Partner Essentials is an online course designed to help CAI-member product and service providers better understand CAI, community associations and the industry at large. Individuals who pass the course and maintain CAI membership earn the CAI Educated Business Partner member distinction. By taking this course, you will distinguish yourself as an Educated Business Partner and can share your accomplishment with your current and potential clients and demonstrate insight regarding community association living while working with boards and managers.

COURSE MATERIALS Online course with exam. Printable materials and completion certificate.

COURSE LENGTH Approximately three hours, with additional reading materials available.

TUITION CAI Business Partner members: $99 | Nonmembers: $199 REGISTER To learn more visit: https://www.caionline.org/LearningCenter/ Education-for-Business-Partners/Pages/default.aspx

January/February 2021 | www.cai-glac.org 15

NETWORK AND

CHILL Fostering professional relationships through CAI that allow your business to run seamlessly

By Miranda Legaspi

W

ith more than 1,100 members and growing more every day, CAI-GLAC has long since been bridging the gap between professional service providers and community managers alike, providing a plethora of resources and invaluable connections to better serve their clients. But aside from jocose cocktail parties, fundraisers and monthly luncheons, what is the true value of your relationship with Business Partner members through CAI?

General Manager at Edgewater Towers, MICHELLE RODRIGUES, CMCA®, AMS®, says it’s all about the connections. First joining CAI-GLAC when her supervisor at Seabreeze Management Company signed her up after voicing her desire to become a manager, Rodrigues quickly found herself absorbing information from the event speakers, which allowed her to broaden her knowledge of the industry as well as mingle with local vendors.

“While vendors and contractors who are not members of CAI may be able to provide the necessary services, when working with a CAI business partner you know that you are working with someone who understands the nuances of working with an association rather than another type of business. For me, having been a member since I first started in the industry, CAI has always gone hand-in-hand with what I do. I can’t imagine community management without CAI,” says Michelle.

Director of Business Development for Ross Morgan & Company, Inc. AAMC, ANGELIQUE MADRIGAL notes that the atmosphere of camaraderie and genuine support perpetuated by CAI Business Partners has had a profound effect on the way she does business after years of being a part of an organization that thrives “on each member being successful.”

“Since joining, I have never been without friendship, expertise or resources. I have been able to save my clients money by utilizing the resources available to me through my CAI vendor connections. I am able to work with Business Partners who specialize in working with associations, just as Ross Morgan & Company does. They

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www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

understand that most times, the boards of directors meet on a set schedule and, therefore, BPs are understanding when there is a short turnaround for a proposal. These Business Partners understand that deposits, progress payments and scheduling must be planned and timed for a smooth execution. They understand that they may meet onsite and be shoulder-to-shoulder with a competitor,” says Angelique, “and this doesn’t concern them because they have the advantage that experience over many years gives. They sharpen their pencils and provide exceptionally competitive bids the first time around, realizing that a board may not want to prolong a decision while management asks for courtesy or loyalty reductions. The Legal resources available to CAI members are invaluable. With educational programs on case law, legislative changes and industry trend topics, in addition to the relationships formed by managers with attorney firms, managers can gather enough information to guide their association boards confidently. To be honest, I can no longer recall a time that I was managing as a non-member.”

DAWN SUSKIN, CCAM-LS.CI®, PCAM®, Executive Director for the Playa Vista Parks & Landscape Corporation via FirstService Residential AAMC, appreciates the personal touch CAI Business Partners provide as a welcomed alternative to the anonymity that can occur from hiring vendors through a faceless corporation.

“I want to meet the vendor or business partners that I will be working with, not a salesperson for the company who knows nothing about my site or region. Every region has different

factors that impact the vendors we need/use. A local CAI vendor who understands the nuances of our regions and sites is a valuable resource for managers,” says Dawn. ”Facilitating the creation of professional relationships within a community of peers from your industry is great, but it can be more than a little confusing when you are tasked with weeding through information about other professional organizations and deciding which are worth your time, attention and money. CAI commitment to inclusivity and education helps to set it apart.”

Managing a property can come with a huge burden of responsibilities. The number of details that need to be dealt with is not just potentially overwhelming – in many cases, they are better left to experts in the field. As with a lot of things in life, you get what you pay for when it comes to HOA vendors. That is why working with professional service providers affiliated with CAI can put your mind at ease with the knowledge that you are entrusting your business to someone who also abides by the mantra “Connecting Communities Through Education, Advocacy and Service.”

Miranda Legaspi, MBA, is the Director of Business Development at Platinum Security, Inc., a full-service security company with offices in California, Nevada, Arizona and Colorado. She can be reached at mlegaspi@ platinumsecurity.com.

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Proud members of CAI for over 20 years January/February 2021 | www.cai-glac.org 17

Answered: 35

Skipped: 0

ANSWER CHOICES

RESPONSES

Understanding Our Business Partners Less thanLess 6 years than 6

22.86%

8

6-10 years

17.14%

6

years

10-15 years

Business Partners Survey 16+ years 6-10 years

25.71%

9

34.29%

12

TOTAL

QUESTION SUMMARIES

35

DATA TRENDS

INDIVIDUAL RESPONSES

10-15 years

Q2 Q1

The Focus Magazine Committee sent a CAI-GLAC survey to Business Partner members Which ONE of these benefits helped your 16+ years How long have you been a member of has CAI-GLAC? business grow thesee most in our industry? to better understand them.

Please the results from 35 responses.

Answered: 35 Skipped: 0 Q1

Answered: 35

How long have you been a member of CAI-GLAC?

Skipped:0% 0

10%

20%

30%

Less than 6 Inclusion in years the Membersh...

40%

50%

60%

22.86%

ANSWER CHOICES

70%

80%

w

90% 100%

8 of 35 respondents

RESPONSES 22.86%

Less than 6 years

Sponsoring networking...

6-10 years 6-10 years

17.14%

25.71%

10-15 years TOTAL

8

17.14% 6 of 35

10-15 years

Running print 16+ years ads in Focus...

w

respondents

6

25.71%

9

34.29%

12

9 of 35 respondents

35

Website and social media...

34.29%

years Referrals16+ from Q2 CAI-GL... other

12 of 35 respondents

w

0% 0% 10% 20% 60% 80% 90% 100% 10% these 20% 30% 30% 40% 40% 50% 50% 60% 70% 70%has 80% 90% 100% Which ONE of CAI-GLAC benefits helped your business grow the most in our industry?

Q2 Which ONE of these CAi-GLAC benefits has helped your business grow the most in our industry?

Answered: 35 Skipped: 0 ANSWER CHOICES ANSWER CHOICES

RESPONSES

RESPONSES

Inclusion in the Membership Directory Less than 6 years

22.86%

14.29%

Inclusion in the Inclusion in Membership Sponsoring networking events/virtual webinars 6-10 years the Membersh...

Directory

14.29% 17.14%

Sponsoring Sponsoring networking events/media ads Website and social 16+ years networking... virtual webinars

37.14% 34.29% 13 of0.00% 35 respondents

Running print Running print ads TOTAL

5.71%

2 of 35 respondents

0%

0 of 35 respondents

Running 10-15 print yearsads in Focus Magazine

5 of 35 respondents 37.14%

TOTALfrom other CAI-GLAC members Referrals

13

6

2

9

0 12 15 35

42.86%

Website & social Website and media ads social media...

Q2

8

5.71%

25.71%

ads inMagazine Focus... in Focus

5

35

w

Q3

w Which ONE Referrals from of these CAI-GLAC benefits has helped your Referrals from other CAI-GLAC %15Business of 35 respondents other CAI-GL...

Inbusiness seeing the benefits of being a42.86 CAI-GLAC grow the most in our industry? members Partner, would you recommend membership to another Answered: 35 Skipped: 0% 0 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Service Provider?

Q3

in Answered: Inclusion 35 Skipped: 0 the Membersh...

ANSWER CHOICES

Inclusion in the Membership Directory

In seeing the benefits of being a CAi-GLAC Business Partner, would you recommend membership to another Service Provider?

Sponsoring networking...

Sponsoring networking events/virtual webinars Yes YES

94.29%

33 of 35 respondents

Running print ads in Focus Magazine Running print Website and social media ads ads in Focus...

5.71%

Referrals from 0% other CAI-GL...

10%

Website and

0%

10%

14.29%

5

37.14%

13

5.71%

2

0.00%

0

42.86%

Referrals from other CAI-GLAC members No NO TOTAL social media...

Q3

18

RESPONSES

2 of 35 respondents 20% 20%

30% 30%

40% 40%

50% 50%

15 35

60% 60%

70% 70%

80%

90% 100%

80%

90% 100%

In seeing the benefits of being aRESPONSES CAI-GLAC Business CAI-Greater Los Angeles Chapter Partner, would you recommend 94.29% membership to another 33 Yes ANSWER CHOICES

www.cai-glac.org | January/February 2021

ANSWER CHOICES

RESPONSES

w

0%

Q4 List 3 important things that a homeowners association should consider when working with a CAI-GLAC Business Partner.

10%

20%

30%

40%

50%

ANSWER CHOICES

60%

70%

80%

90% 100%

RESPONSES

A homeowners Yes

• Membership in CAI. association board should 94.29% consider the following: • Industry experience and knowledge of the 5.71% project. References from completed similar • CAI Business Partners (BPs): TOTAL projects.

• are dedicated to the HOA industry and • CAI Business partners support the industry, interested in long-term relationships so support them and don’t use Non-CAI • possess industry-specific knowledge and vendors. know-how • We are not here to work for free. Please stop • take advantage of education available and Q4 hiring uninsured companies to work on your referral support properties. The lowest price is not always the • rely on their industry reputation, referrals, best price. representation • Consider a BP’s services offered, experience • have the knowledge, longevity in their in industry, and open up to new members. position, level of support to provide good • Be awareness of the unique aspects of how service HOAs function. CAI BPs are vetted by a large Answered: 35 Skipped: 0 • are awareness of the unique aspects of pool of HOAs that currently are using or have how HOAs function previously used the services of a business • have been vetted by a large pool of HOAs partner.

- that are currently using or have previously • There is an advantage of using a network used the services of a CAI Business Partner of business partners who provide different 12/17/2020 11:43 AM • Take advantage of CAI’s network of services and are connected with each other business partners who provide different through CAI. services and are connected with each other. • Industry credentials/certifications/distinctions available and referralDirectory support to • Ueducation se the CAI-GLAC Membership (EBP, PCAM, RS, etc.) are important. Consider hire your vendors. They understand the HOA referrals/recommendations and years of 12/16/2020 10:15 AM market. experience when choosing a vendor.

• Make sure companies are licensed in all areas • Does the company culture match well with they are advertising they can work in. the Association’s culture (quick vs. right; tell Industry reputation, referrals, representation the whole truth up front, etc.)?

• Focus on quality work over the cheapest bid.

12/15/2020 12:11 PM • Take time to make sure that the vendor is • When requesting quotes, provide as much properly vetted and has experience in and information and details as possible. knowledge of working in an HOA setting.

• Consider their expertise in the CID Industry usereputation. the membership Directory to hire your vendors.

They understand the HOA market. and • Experience with like-type communities and high ethical standards.

• T12/15/2020 he advantage of easy access to experts; 11:07 AM • Reliability, quality, price. joining a community that understand your concerns; monthly learning sessions.

• Technical knowledge, experience, licensed.

• T.ake into account the length of time in CAI, • The importance of a written specification. the length of time in business and client Providing adequate time. Cheaper is not references. always better.

• Quality, trust, reputation, references, • Expertise in their field and reputation in their location, product offering. field.

• Check out a BP’s proven history of successful • Hold full licensing, insurances and certificates performance/results. Do they provide options required within their field for the safety of the for improved results/budget protection? association.

Q5 Are they properly insured—no restrictions • Quality. Reliability. Communication. (verified)?

• Expertise/ knowledge in their particular field of service.

No

33 2 35

w

List 3 important things that a homeowners association should consider when working with a CAI-GLAC Business Partner.

w

Where would you like to see Business Partners being more active in CAI-GLAC? Answered: 33

Q5 Where would you like to see Business Partners being more active in CAi-GLAC?

Skipped: 2

Committee Committee Volunteers Volunteers

Board of

Board of Directors Directors

Sponsoring

Sponsoring CAI-GLAC CAI-GLAC soc...

social events Contributing

Contributing articles to articles to...

Focus Magazine 0%

CAI-Greater Los Angeles Chapter

10%

ANSWER CHOICES Committee Volunteers

20%

30%

40%

12.12%

4 of 35 respondents

15.15%

5 of 35 respondents

27.27%

9 of 35 respondents

45.45%

15 of 35 respondents

50%

60%

70%

80%

90% 100%

RESPONSES January/February 2021 | www.cai-glac.org 19 12.12%

4

“CAI-GLAC has been a great way to gain personal growth through membership on Committees, the Board of Directors and ultimately the Presidency. Some of these business relationships have blossomed into life-long friendships which are priceless.”

“Being a Business Partner in CAI-GLAC for more than a decade has given me the opportunity to build relationships with managers, board members, and other business partners that transcend business, and provide personal fulfillment.“

Katy Krupp Vice President of Marketing Fenton Grant Mayfield Kaneda & Litt. LLP

Gordon Miller, CEO General Pavement Management Member since 1991

CAI & Member since 2004

“CAI has been and remains essential to our industry. It’s the glue that holds everyone together through chapter luncheons, seminars, and publications. We support CAI and encourage everyone to do the same. “ Adrian Adams, Esq., Principal Vice President of Marketing Adams Stirling PLC Member since 2000

“CAI has provided education as to the unique specifics of the market we serve, so that we can better meet the needs of our clients.”

Michael Berg, MBA, CIRMS, CMCA, CEO Berg Insurance Agency Member since 2003

“The first event I attended way back when was the Holiday Party. On that very day I knew my life and business would change from that day forward... because of the many wonderful relationships I have made since then!”

Josh Abramson, CEO ALLBRIGHT-1-800 PAINTING

“My membership in CAI has provided me with valuable friendships and relationships, enhanced my mediation skills, and allowed me to provide educational material to managers and board members through seminars and articles.”

Debra Sheppard, Esq., Principal Debra L. Sheppard & Associates, APLC Member since 2000

Member since 2006

“Being active in CAI-GLAC over the years has contributed to the bank’s growth in the region. We’ve benefitted from the many networking opportunities, providing exposure to industry specialists, board members and community managers.”

Larry Hooper, VP Southern California Relationship Officer Popular Association Banking Member since 2005

& Me! Dan Huertas Sales and Project Manager ADCO Roofing & Waterproofing, Inc. Member since 2006

Les Weinberg, MBA, RS, CFO Reserve Studies Incorporated Member since 1991

PHOTO BY STERLING DAVIS ON UNSPLASH.COM

“Over the years, CAIGLAC has provided me with opportunities to network with community managers and to build long-lasting business relationships.”

“RSI has grown exponentially since inception 30 years ago, primarily due to the robust network of HOAs, managers, and vendors that exists within CAI.”

BUSINESS PARTNER MEMBER MILESTONES

CAI-GLAC is proud to recognize members who have demonstrated dedication to our chapter over several years. We sincerely appreciate your support and could not have grown into the professional, high quality chapter that we have become without your active involvement.

30+ YEARS

20-29 YEARS

Animal & Insect Pest Management Association Reserves, Inc. Beaumont Tashjian Data Systems Services Donald Mink Accountancy Corp.

Dunn-Edwards Paints Ferris Painting, Inc. Gayle G. Gould CPA General Pavement Management Kevin Davis Insurance Services Kulik Gottesman Siegel & Ware, LLP Pacific Western Bank R.W. Stein Painting, Inc. Reserves Studies Incorporated Ronald S. Stone, PhD, CPA, CFE Segal Insurance Agency, Inc. SwedelsonGottlieb Vista Paint Corporation Wolf Rifkin Shapiro Schulman & Rabkin, LLP

ADAMS STIRLING PLC Advanced Painting Contractors Co., Inc. Advanced Reserve Solutions Inc. Aeroscopic Environmental, Inc. Best Alliance Foreclosure & Lien Services Bethco Builders CIT-Community Assoc. Banking Division/ First Bank Cline Agency Insurance Brokers Debra L. Sheppard & Associates APLC Elliot Katzovitz Insurance Agency Hoffman Brown Company Integrated Risk Management Kasdan Turner Thomson Booth LLP LaBarre/Oksnee Insurance Agency Law Offices of Marc H. Goldsmith McKenzie Rhody, LLP Pacific Utility Audit, Inc. Poindexter & Company, CPA Richardson Ober DeNichilo LLP Rick’s Rain Gutters S.B.S. Lien Services Securitas Security Services USA, Inc. Select Painting & Construction, Inc. Servpro of Burbank, Chatsworth, Stevenson Ranch, Crescenta Valley/ East Glendale Smokefree Apartment House Registry The Miller Law Firm Union Bank HOA Services

22

www.cai-glac.org | January/February 2021

10-19 YEARS Accurate Termite & Pest Control Action Duct Cleaning Company ADCO Roofing & Waterproofing ADT Multifamily Programs ALLBRIGHT 1-800 PAINTING Alliance Association Bank Alliance Environmental Group, Inc. Allied Roofing & Waterproofing Allied Universal Allstate Landscape Services dba Southwest Greens American Heritage landscape American Technologies, Inc. Antis Roofing & Waterproofing Association Lien Services AssociationStudies.com BEHR PAINT COMPANY BELFOR Property Restoration Berg Insurance Agency Birndorf Law Offices BluSky Restoration Contractors, LLC BrightView Landscape Services BuildingLink.com, LLC California SubMeters California Waters CAM Services Centurion Group CertaPro Painters of Pasadena CINC Systems City National Bank Creighton Tevlin, CPA Design Build Associates Duramax Building Products Elliot Katzovitz Insurance Agency EmpireWorks Reconstruction & Painting ePipe Pipe Restoration Fenceworks, Inc. Fenton Grant Mayfield Kandea & Litt, LLP Fireplace Solutions The Chimney Sweeper G4S Secure Solutions (USA) Inc. GetDocsNow.com Gibbs Giden Locher Turner Senet & Wittbrodt, LLP GNG Vinyl Fencing, Inc. Gothic Landscape Guard-Systems Inc. Ian H. Graham Insurance Interstate Restoration LLC Jackson Insurance Services John R. Sinner Insurance Agency, Inc. Jon Wayne Consulting & consulting

La Rocque Better Roofs, Inc. LaBarre/Oksnee Insurance Law Offices of Jeanne McDonald Levitt Group Architects Loewenthal Hillshafer & Carter, LLP Macdonald Insurance Agency McCaffery Reseerve Consulting McDonnell Roofing, Inc. MeterNet Sub-Metering & Billing Solutions Mission Landscape Nautilus General Contractors, Inc. Oakridge Landscape OCBS Inc. P.W. Stephens Environmental, Inc. Pacific Vista Landscape Pariser & Pariser, LLP Patio Guys Payne Pest Management PCW Contracting Services Personal Touch Cleaning & Maintenance Pilot Painting & Construction, Inc. Platinum Security, Inc. Popular Association Banking Prendiville Insurance Agency Professional Construction Services, Inc. ProTec Building Services Reconstruction Experts, Inc. Rodent Pest Technologies, Inc. Roseman Law APC ROSS Mediation Services Roy Palacios Insurance Agency, Inc. SAX Insurance Agency Sherwin-Williams Paint Company Stan Smith Associates LLC Stay Green Inc. Steve Little State Farm Insurance Agency, Inc. Sunwest Bank The Inspectors of Election, LLC Three Phase Electric Tinnelly Law Group Trifecta Painting & Construction, Inc. U.S. Bank Unified Protective Services, Inc. Van Dijk & Associates, Inc. VanDerPol & Company APAC W.C. Service Company, Inc. Western Magnesite WICR, Inc., Waterproofing & Decking Witkin & Neal, Inc.

CAI-Greater Los Angeles Chapter

CAI Members around the globe coming together as a family

GUEST SPEAKER

Anastasia Cortez

November 30, November 30, 2020 2020 This CAI WORLDWIDE unique event on November 30 was the brainchild of Los Angeles Chapter’s Membership Committee. They wanted to bring as many CAI members as possible together on a national scale to appreciate how strong, active and relevant we have all been this year.

Eighty members from 13 states (17 chapters) from all three member categories (community managers, homeowner leaders and business partners) attended this event. The program began with each chapter sharing ways they had pivoted since March and the best event or program they had created to keep their chapter members connected.

Guest Speaker Anastasia Cortez, a Tony Robbins trainer, world-class public speaker, life coach and philanthropist then presented “Rising Together in Challenging Times.” Our sincere thanks to CM Squared, Inc. for sponsoring the speaker.

CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 23

F

rom Fortune 500 companies to mom-and-pop operations, regardless the size or function of the business, the right vendor can be critical to the success of an organization.

Vendors provide the much-needed support in a variety of industries, whether goods (laundry, hardware, vehicles) or services (legal, security, landscaping). That said, for many vendors, landing an HOA or residential community as a client can be like winning the lotto. But is HOA business the “white whale” worth chasing? Yes.

Apples & Oranges: How Working With An HOA Differs From Working With Other Industries

By Miranda Legaspi

Business Development Manager Patti Specht with ServiceMaster Recovery by C2C Restoration, services engineering and commercial management companies, insurance brokerage firms, as well as retail stores in addition to numerous HOAs in the Greater Los Angeles area. She says some of the challenges she faces when working with HOAs include the dealing with multiple insurance companies to define responsibility, determining the responsibility protocols of servicing a community; this coupled with keeping the HOA board informed and updated on each job can be sometimes be daunting.

Patti, a saleswoman through and through, prefers to look at the big picture. “I enjoy selling and have confidence in the team that backs me up, knowing that my techs can adapt to any industry that has a loss. Some industries are more challenging than others, but some have a lot in common. For example, for a large commercial business you arrange a tour and set up with the facility managers which area of their building has priority to get to first if it is a water loss, often depending on the location of their most expensive inventory,” says Patti. “It is basically equivalent to a job walk with a community manager or board representative.”

She continues, “The importance of developing a personal relationship with agents and their staff because they are more accessible is the basically the same across industries. You just have to understand the protocols that each industry has in place so you can adapt in selling and servicing. During the current pandemic, putting one’s eggs in a particular basket is a setup for failure.”

Says Patti of the challenges facing vendors as a result of COVID-19, “We are doing a lot of disinfecting of buildings in various industries. Since everyone is in the same boat working from home no matter what industry, I’m sending a lot of e-mails, making phone calls, etc. Luckily, emergency services are still needed. I think the only area that may have been affected is getting new business because we cannot network in person to establish those connections. I think we are going to see a drastic change even when the pandemic is in the rearview mirror. Sales will have a different look. I don’t have a crystal ball but just know that working from home a few days a week may become popular and we will need to be creative in reaching our customers.”

24

www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

Alexandria Pollock, PCAM®, CCAM-HR®, West Coast Regional Sales Manager at BuildingLink.com. LLC, whose company, in addition to servicing 4,198 HOAs worldwide, also provides property management services to multifamily rental buildings, commercial buildings, and student housing communities, also works with different types of customers.

Jocelle Maliwanag, Business Development Manager at American Heritage Landscape, provides landscape maintenance and tree care for HOA communities, retail centers, hotels and commercial campuses. She is accustomed to working with a variety of needs, depending on the type of property and scope of work required by the property manager.

“I’m an HOA girl all the way! I’ve spent a majority of my professional career working with common interest developments and understanding the nuances of working with managers, management companies, onsite staff, volunteer committees of residents and boards of directors. The more complicated the governance structure and operations of an HOA, the more interesting it is for me to work with,” says Alexandria.

“HOAs and commercial campuses certainly have different needs.

With HOA properties you are servicing someone’s home and protecting and improving their property value. With commercial campuses you are focused on maintaining a workplace environment, providing a safe and clean atmosphere,” says Jocelle.

“I’ve said for many years that property management is recessionproof. When our friends, family members and neighbors are out of work, managers are still necessary to keep communities operating,” adds Alexandria. “However, we are very sensitive to the fact that the pandemic has had a dramatic effect on the financial state of residents living in our communities, and delinquent assessments may rise the longer the pandemic goes on.”

Pollock continues, “Regardless of the industry, the vendor-business relationship can vary widely. But like most all relationships, there are certain things required that apply to all of them in order to ensure success for all: trust, communication, and compromise. “

“HOAs will have a different set of standards and budgets than that of a commercial property. Commercial properties will rely their decisions on owners and asset managers, and can usually make changes on the property rapidly. HOA communities will need board approvals and obtain their budget on the dues collected from each resident,” adds Jocelle.

“Regardless of the customer, our company goal revolves around protecting and improving our customer’s property value. We are driven by the highest standards of our industry, so our goal is to fulfill our client’s vision. We will keep the grass mowed, bushes and trees pruned, debris removed, flower beds cleaned and much more to beautify the property,” says Jocelle.

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CAI-Greater Los Angeles Chapter

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January/February 2021 | www.cai-glac.org 25

RESERVE STUDIES… WHY CHEAPER IS NOT ALWAYS BETTER! $$$ By Les Weinberg, RS, MBA & Scott Clements, RS, PRA, CMI – Reserve Studies Incorporated CHEAPER OFTEN “SOUNDS” BETTER, at least in the short run, especially when the future outcome is not obvious. However, there are many simple things noted below that will help in evaluating cost differences of services and products with respect to Reserve Studies. The cheaper costs often end up being more expensive after the initial outlay, and the more expensive options may prove to be cheaper over time than the lowest current price option: 1. R ESERVE PROVIDERS: It is understandable to assume that Reserve Providers are all the same. However, there ARE significant differences to be considered. Several factors could make a difference in selection of the appropriate Reserve provider, which can affect the cost of services. The following is a partial list that may account for a higher initial cost but serve to avoid future unanticipated expenditures…let alone waste of valuable time: a. RS Designation: Reserve Specialist certification awarded by CAI, based on education, work experience, review of work product, etc. This is not mandatory, but Reserve Providers holding this certificate must meet strict reporting guidelines and abide by a code of ethics. They are also subject to re-evaluation on a 3-year cycle. b. PRA Designation: Professional Reserve Analyst certification awarded by the national organization Association of Professional Reserve Advisors (APRA).

Also, not mandatory however requires adherence to higher professional standards, including annual continuing education requirements. orkers Compensation Insurance: Protects the c. W association/management company in the event of injuries incurred while at the site. As this is mandatory for employers, lack of carrying this insurance should be a red flag. d. G eneral Liability Insurance: Protects the association in the event of damage while at the site. Not mandatory; however, lack thereof would be a red flag. e. Professional Organizations: CAI, CACM, ECHO are all professional organizations serving community associations.

26

www.cai-glac.org | January/February 2021

Membership is optional and a sign the practitioner supports the industry and has a reputation to uphold. f. Length of Time in Business/Studies Performed: Affirmation of integrity, reliability, technical knowledge, etc. g. Qualifications of Principals/Staff: Critical to ensure understanding of the myriad of construction, mechanical, and financial aspects.

2. COMPONENT COSTS: Unless specified in governing documents, the California Civil Code does not dictate types or grades of materials nor installation standards. Unless otherwise informed, a Reserve Analysts assumes the components will be replaced with “like-kind” components and materials. However, opting for a lower cost replacement could result in more frequent expensive repairs, compromising other components, and/or a shortened life expectancy. a. Longer Life Materials: Simplified example with respect to roofing, a basic low-grade roof material may be $3.00/ square foot & last 10-12 years…whereas a higher-grade roof would be around $4.00/square foot but last up to 20 years. Based on a 10,000 square foot project, the average cost per year would be $3,000 per year for low grade versus only $2,000 per year for the higher grade. b. Proper Installation: Quality installations, performed by licensed technicians adhering to manufactures specifications, would be expected to achieve 90-110% of the anticipated Useful Life of a component. Poor quality installations, often performed by “handymen” who do not have the necessary training, but are less expensive initial options, can fail soon after installation, and would be expected to achieve 70-80% of their Useful Life expectancy in a good case scenario. Even a 10% loss of life expectancy on a major component would typically result in greater in costs than the initial monies saved on the less expensive option.

3. R EPLACING VERSUS REPAIRING: Repairs are often necessary during the lives of components. It is critical to be aware that repairs are most likely only allowing a component CAI-Greater Los Angeles Chapter

to achieve its anticipated life expectancy…not extend it.

Although a component may look intact and/or appear to be performing its designated function, it may be compromising the effectiveness of related components. An example of this is deck coating, intended to protect the membrane beneath. Repairing it versus regular re-application can lead to loss of integrity of the membrane, which then often leads to expensive damage to the supporting structural elements. It is rare when the cost of maintenance is greater than the damage it avoids. Adhering to regular replacement cycles ensures that other dependent and related components are well cared for.

Finally, be aware of warrantees, refund offers, testimonials, etc. The cheaper alternative may appear to afford assurance of protection against potential problems that could be experienced subsequent to engagement of a service or installation of equipment. There are often numerous exclusions / exceptions that limit remedies. Cheaper is not always a bad choice, just be aware of the fact that the old adage “you get what you pay for” often is the outcome!

Les Weinberg, RS, MBA, is the founder of Reserve Studies Incorporated (RSI) and its Chief Financial Officer for the past 30 years. Scott Clements, RS, CMI, PRA, is a Managing Partner and its Chief Operating Officer of RSI. Reserve Studies Incorporated is a full-service reserve study provider to associations throughout the Western United States. Les and Scott can be reached at Les@ReserveStudiesInc.com and Scott@ReserveStudiesInc.com, respectively.

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CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 27

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www.cai-glac.org | January/February 2021

COS TA MESA

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1-800-410-5444 For helpful tips and examples of our work: CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 29

CAI-GLAC WAS PROUD TO PRESENT ITS

VIRTUAL FALL MINI TRADE FAIR Wednesday, November 18, 2020

C A L G I A C with MORE THAN 55 HOA BOARD MEMBERS AND MANAGERS attended our November 18 Virtual Trade Fair from the comfort of their home or office. After a three-hour live interactive show where visitors visited 21 booths and had the chance to message chat and video chat with exhibitors, attendees enjoyed an educational webinar. The booth then remained open for another five hours so attendees could download brochures and videos to learn more about exhibitor companies.

During “What Does the Crystal Ball Say for California Communities?” webinar, CAI advocates active in Sacramento & Washington D.C. shared their insights on short-term and long-term impact of the November election results, status and perspective of COVID impact on California communities, and a general overview of what to expect in the California Legislature & Congress in 2021.

OUR THANKS TO EXHIBITORS Accurate Termite & Pest Control ADCO Roofing & Waterproofing ADT Multifamily ALLBRIGHT 1-800 PAINTING Alliance Association Bank BEHR PAINT COMPANY Berg Insurance Agency CAI-GLAC California Legislative Action Committee CINC Systems Design Build Associates Fenton Grant Mayfield Kaneda & Litt, LLP iMail Tracking, LLC Insurance Services of the West Manhattan Pacific Management, Inc. MSE Landscape Professionals, Inc. Naumann Law Firm, PC Popular Association Banking Sherwin-Williams Paint Company Specialized Pipe Technologies, Inc. Tinnelly Law Group

CAI-GLAC

MINI TRADE FAIR

SPEAKERS Dawn Bauman, CAE

Sr. VP, CAI Government & Public Affairs

Louie Brown, Jr., Esq.

Legislative Advocate, California Legislative Action Committee

MODERATOR Erik Rivera, CMCA®, AMS®, PCAM® Manhattan Pacific Management, Inc.

30

www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

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CAI-Greater Los Angeles Chapter

January/February 2021 | www.cai-glac.org 31

NEWS

FROM SACRAMENTO

Chapter Sets $8,050 Record for Annual CLAC Challenge Contributions

O

ur sincere thanks to the following companies for their generous contributions to the California Legislative Action Committee through our CLAC Challenge in November.

With your help, we met our 2020 Chapter contribution goal and set a new CLAC Challenge record!

Adams Stirling PLC Beaumont Tashjian Beven & Brock Common Interest Services, Inc. Condominium Administration Co., Inc. Jenkins Properties Property Management, Inc. Kulik Gottesman Siegel & Ware LLP Management Professionals, Inc. AAMC Manhattan Pacific Management, Inc. Richardson Ober DeNichilo LLP The Californian on Wilshire Valencia Management Group AAMC Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP

Management Professionals, Inc. Honored by the California Legislative Action Committee Management Professionals, Inc. AAMC, was recently honored at the California Legislative Action Committee’s (CLAC) Recognition Awards Celebration in early December. Michael Huffman, CMCA®, AMS®, PCAM®, Founder and CEO, accepted the Top Buck A Door Donation Award presented to the management company for the most HOA clients in the state contributing to CLAC through the Buck-A-Door or More Program in 2019. Thirty-four of his associations contributed between $24-240 during that year.

Buck-A-Door or More is a fundraising campaign that encourages community associations to contribute at least $1.00 per door in order to support CAI’s legislative efforts in Sacramento. CAI has a very active presence with a full-time legislative advocate and delegates from every California CAI chapter. The funds allow CAI to introduce bills to simplify common interest development (CID) governance and to defeat bills that promote government micromanagement of CIDs. For more information about the Buck-A-Door Campaign, visit www.caiclac.com.

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www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

OUR THANKS TO CAI-CLAC 2020 CONTRIBUTORS January 1 – December 31

100% GOAL: $25,248

of goal

8/13 5:04 PM Page 1

100 Marina Shores HOA 101 S. Manhattan Place HOA 11767 Sunset Boulevard Association 118 Wadsworth Ave HOA 1242 Berkeley Street HOA 15206 Burbank Blvd. HOA 1835 7th Street HOA 2050 Artesia HOA 2138 Stewart Street HOA 253370-72-1/2 Malibu Road HOA 3049-Design Villas HOA 446 San Vicente HOA 4820 Bellflower HOA 720 Shoreham Drive HOA 909 El Centro, Inc. Adams Stirling PLC Aliso Village HOA Armour Lane Condominium Avis HOA Avocado Glen HOA Beaumont Tashjian Berkeley Townhouse HOA, Inc. Beven & Brock Beverly-Westwood Condominiums, Inc. Border and Lincoln Villas HOA

Bougainvillea Townhomes Cabrillo Landing HOA California Ave HOA Casa de Suenos CA Casa Loma Association, Inc. Casita De La HOA Catalina Plaza HOA Centinela Townhomes II HOA Channel View Terraces HOA Common Interest Services, Inc. Condominium Administration Co., Inc. Culver Centrale HOA Culver City Gardens HOA El Segundo Peppertree HOA Gorham Park HOA Hacienda HOA Harbor Ridge HOA Harbor Village Owners Assn.

Hermosa Surf Condos, Inc. Hermosa Townhomes HOA Hilllcrest Meadows HOA, Inc. Irena Vista OA Jenkins Properties Property Management, Inc. Kelton Arms COA Kester Villas HOA

Kulik Gottesman Siegel & Ware LLP Lake at Walnut C.A. La Palma Estates HOA Lawford HOA Longfellow Village OA Los Cerros HOA Management Professionals, Inc. AAMC Manhattan Pacific Management, Inc. Matt D. Ober, Esq. CCAL Mimi Cortes Oak Hill Condominium HOA Oak Street HOA Ocean West COA Pacific Bougainvillea, Inc. Pacific Colony HOA Pacific Garden Terrace HOA Pacific View Condominiums HOA Park Crest HOA Polynesian OA Primera Terra HOA Richardson Ober DeNichilo LLP Roxbury Park COA SAX Insurance Agency Seascape-Redondo HOA, Inc. Seasons West HOA

Silver Spur Court HOA SiSi Villas HOA South Bay Estates HOA Textile Building OA The Californian on Wilshire HOA The Granvillas HOA Inc. The Vista Pacifica HOA Thomas Ware II, Esq. Valencia Management Group AAMC Villa Capri Townhomes HOA Villa Cordoba HOA Villa Del Sol Villas HOA Villa Fountaine Bleu HOA Villa Medici HOA Villa Redano HOA Villa Serena HOA Village Green Owners Association Virgil Courts HOA Vista Catalina HOA Vita Bella HOA Vogue Condominium Association, Inc. Westside Townhouses HOA Wilshire Regent Association, Inc. Wilshire Selby Towers East CA Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP

What is CLAC? THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.

ABOUT THE ORGANIZATION

Experience professional delinquent assessment recovery.

 Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.  R epresents over 13 million homeowners and property owners in more than 52,000 associations throughout California.  Comprises association homeowners, board members and the professional business partners that service them.  Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions.  Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

CLAC’S MISSION

888-845-8808 www.witkinandneal.com CAI-Greater Los Angeles Chapter

To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.

January/February 2021 | www.cai-glac.org 33

WELCOME

JANUARY

Ariel Hess, CCAM®, CMCA®, AMS®, Scott Management Company

NEW CAI-GLAC MEMBERS! AS OF DECEMBER 15, 2020

FEBRUARY

Jan Moshier, CMCA® Pacific Edge Management, Inc. MARCH

BUSINESS PROFESSIONALS Axos Bank Access Insurance Agency Pacific InterWest Building Consultants, Inc. ServPro West Coast

RECRUITER CAI National Cat Carmichael, PCAM® CAI National CAI National

CAI National

COMMUNITY ASSOCIATIONS Annandale Townhome Association, Inc. Cordova Park Villas HOA

CAI National Michelle Lambert

HOA VOLUNTEER LEADERS Anne Gewe

APRIL

Katy Howe, CMCA®, AMS®, PCAM® Associa—Signal Hill AAMC MAY

Andrew Marble, CMCA®, AMS® National Property Management Group Inc.

MANAGEMENT COMPANIES JC Ultimate Property Management Consulting, Inc.

COMMUNITY MANAGERS Lea Austin Partners Community Management, Inc. Nicole Cardenas PMP Management AAMC Daniel Carvo, CCAM® The Pacific HOA Chris Croy FirstService Residential AAMC Jessica Cruz PMP Management AAMC Donna Currie, CCAM® Somerset HOA Cesar Gonzalez Common Interest Services Cynthia Graves Partners Community Management, Inc. Messieh Hashimi Manhattan Pacific Management, Inc. Freda Leung Partners Community Management, Inc. Sara Madden Angel Melgar Tamara Mencias Horizon Management Company AAMC Henri O’Bryan HOA Organizers, Inc. Alexander Stevenson Partners Community Management, Inc. Jeremy Wilson, CMCA®, AMS®, PCAM®, LSM® Associa-PCM AAMC

Brian Fleming, CMCA®, AMS® Bel Air Ridge HOA

David Mayemura, CMCA® Brandon Grosh, CMCA®, AMS®, PCAM® Matt Davidson, CCAM-HR®, CMCA®, AMS® Sascha Macias, CMCA®, AMS®, PCAM®

JUNE

Matt Davidson, CCAM-HR®, CMCA®, AMS® Action Property Management JULY

2020 MEMBERSHIP RECRUITERS OF THE MONTH

Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. AUGUST

Dave Brock, PCAM® Beven & Brock SEPTEMBER

Nicole Peterson, CMCA®, AMS® Valencia Management Group AAMC OCTOBER

Matt Davidson, CCAM-HR, CMCA®, AMS® Action Property Management NOVEMBER

Brandon Grosh, CMCA®, AMS®, PCAM®

David Mayemura, CMCA® Partners Community Management, Inc.

Kathy Roberts, CCAM®

DECEMBER

Brandon Grosh, CMCA®, AMS®, PCAM® PMP Management AAMC

Nels Atha, CMCA®, AMS®, PCAM® David Mayemura, CMCA®, AMS® Erik Rivera, CMCA®, AMS®, PCAM® David Mayemura, CMCA®, AMS® CAI National CAI National Joanne Peña, CMCA®, AMS®, PCAM® Neda Nehouray, CMCA®, AMS® David Mayemura, CMCA®, AMS®

Certified Public Accountant A Professional who understands Community Associations Member of CAI, American Institute of CPA's and California Society of CPA's Post Office Box 4488 Ventura, California 93007 Phone: 805 659-3600 Fax: 805 659-1136 Email: mark@poindexterandco.com Web: www.poindexterandco.com

CAI National

CAI National VINYL FENCING PATIO COVERS

Mike Karamanoukian Tel: 323-276-1112 Cell:213-399-0768 Fax:323-276-1114 1-877-31-VINYL 2424 North San Fernando Rd Los Angeles, CA 90065

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www.cai-glac.org | January/February 2021

FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES

Lic#884502

Mike@GnGVinyl.com www.GnGVinyl.com

CAI-Greater Los Angeles Chapter

OUR THANKS

TO RENEWING MEMBERS! AS OF NOVEMBER 30, 2020

BUSINESS PROFESSIONALS Construction Services A.R.M. All Valley Washer Service Advanced Election Services Allied Roofing & Waterproofing Aquaguard LLC Axela Technologies Bank OZK Berg Insurance Agency California Waters CIT-Community Association Banking Division EmpireWorks reconstruction & Painting Fenton Grant Mayfield Kaneda & Litt, LLP FHA Review Fiore, Racobs & Powers, APLC HOA Election Experts, LLC Jackson Insurance Services John R. Sinner Insurance Agency, Inc. Kelly Pools, Inc. Landsystems-A Monarch Landscape Company Life Specialty Coatings Liftech Elevator Services, Inc. Miller Law Firm, The ProAM Construction Ronald S. Stone, PhD, CPA, CFE Roy Palacios Insurance Agency, Inc. Securitas Security Services USA, Inc. Sunwest Bank Trifecta Painting & Construction VanDerPol & Company, CPAs W.C. Service Company, Inc. Western Supreme Rooter & Plumbing WICR, Inc., Waterproofing & Decking Witkin & Neal, Inc. Wolf Rifkin Shapiro Schulman & Rabkin, LLP COMMUNITY ASSOCIATIONS Balboa Townhomes HOA Century Hill Association, Inc. North Hollywood Terrace HOA Promenade Owners Association The Colony at Westwood HOA Via Dolce HOA View Ridge Towne Homs Owners Assn.

COMMUNITY MANAGEMENT COMPANIES Associa-PCM AAMC Baldwin Real Estate Management LB Property Management Paragon Property Management Group, LLC Porter Ranch Community Association Management Powerstone Property Management Vintage Management Consultants

CAI-Greater Los Angeles Chapter

COMMUNITY MANAGERS Ara Amirkhanian, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Robert Avila, CCAM®, CMCA®, AMS® Eli Bar The Carlyle Residences Kizzy Bell, CCAM®, CMCA® Prime Association Services Natasha Bialuski Heather Village Master Association Jim Boutross Blair House HOA Simone Boyd FirstService Residential AAMC. Veronica Brooks Bali Management Group.

John Burton Le Parc HOA Paul Cannings, CCAM®, CMCA® Beven & Brock Claire Carafello HWC Management Gloria Carlos Moller Property Management Brandon Clark, CMCA® Prado HOA Mikaela Collerd, AMS® PMP Management AAMC Richard Crane, CMCA®, AMS® Action Property Management Roger Crumrine, CMCA® PMP Management AAMC Sue DeLucia, CFO, AMS® Horizon Management Company AAMC Michael Elkheir Lakeside Village Condominiums HOA Brian Engel Marina Pacifica HOA Gregg Evangelho The Remington HOA Alexandria Garcia, CMCA® Mura Community Association Michelle Gibson Glen Towers Owners Association Cynthia Graves Partners Community Management, Inc. Jeff Hayward, CMCA®, AMS®, PCAM® K. Hovnaniam’s at Bakersfield HOA Lynette Hazly New Horizons South Bay Association Ariel Hess, CCAM®, CMCA®, CMCA® Scott Management Company Chris Holigores SF Valley HOA Management Christopher Hunt PMP Management AAMC Marilia Jamison Valley HOA Management, Inc..

Cynnthia Johnson FirstService Residential AAMC. Brittany Joseph Seabreeze Management Company AAMC. Michelle Kalin Jean Kulemin Condo Services Arian Manalo FirstService Residential AAMC. Mikayla Mathews PMP Management AAMC Scott Mikelonis PMP Management AAMC Priscilla Naiman Partners Community Management, Inc..

Anthony Nazzaro PMP Management AAMC Sabrina “Bree” Neva PMP Management AAMC Pete Ong, CMCA®, AMS®, PCAM® Partners Community Management, Inc. Martha Perkins, CMCA®, AMS® 100 South Doheny Condominium Association Franesca Prillwitz Horn Plaza HOA Kelly Reinoso, CMCA® Ross Morgan & Company, Inc. AAMC Tiffany McCall, MBA, CCAM® Metro Property Services, LLC Jacob Parvino, CMCA®, AMS® Seabreeze Management Company AAMC Amber Pineda SF Valley Management, Inc. Esmeralda Rubio 1100 Wilshire Property Owners Assn.

Catherine Santiago, CMCA® FirstService Residential AAMC. Jacquie Smith, CMCA® Horizon Management Company AAMC Michael Sukey, CMCA®, AMS®, PCAM® Sky Community Association Sheridan Thompson, CMCA®, AMS® Elleven HOA Crystal Valencia, CMCA®, AMS® PMP Management AAMC David Vossler Chadwick Terrace HOA Ray Wong Partners Community Management, Inc. David Zeiger The Dorchester HOA Sarah Zemer, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Ashley Ziegler, CMCA® Seabreeze Management Company AAMC COMMUNITY ASSOCIATION LEADERS Alan Balch Joyce Kaneda Amir Pezeshk

January/February 2021 | www.cai-glac.org 35

ADVERTISERS INDEX

25 Action Property Management 29 ALLBRIGHT 1-800-PAINTING 28 Association Reserves–CA/Los Angeles 13 AQUAGUARD LLC 21 Berding | Weil 13 CIT–Community Association Banking Division 27 Dunn-Edwards Paints 12 Ferris Painting, Inc. 34 GNG Vinyl Fencing, Inc. 29 Macdonald Insurance Agency IFC Manhattan Pacific Management, Inc. 31 The Naumann Law Firm, PC 23 Optimum Professional Property Management AAMC Inc. 12 Pacific Utility Audit 32 Pacific Western Bank 34 Poindexter & Company 28 Popular Association Banking 36 R.W. Stein Painting, Inc. 27 Reserve Studies Inc. 17 Select Painting & Construction, Inc. 16 Segal Insurance Agency, Inc. 5 Shaw, Moses, Mendenhall & Associates Insurance Agency 31 Whitestone Industries 33 Witkin & Neal, Inc.

ADVERTISING INFORMATION Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad.

For more information, call the Chapter office: 818-500-8636.

Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

Payment: Rates are subject to change without notice. By credit card, check or cash.

Minimum three-insertion contract. Rates subject to change without notice.

Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

§\nee 1957

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�(t ���� itQd General

R.W. STEIN PAINTING, INC. �

Painting and General Contractor Since 1957

Exterior/Interior Painting: • Brush-Roller-Spray • Hydrowashing Other Services: • Waterproofing • Elastomerics • Deck Repairs & Coatings • Earthquake Damage • Carpentry • Wrought Iron Welding • Color Matching • Wood Refinishing

Specializing in Condominiums

✓ We are a Painting and General Contractor ✓ No subcontracting is necessary ✓ Fully licensed and insured ✓ Free board member consultation ✓ Member and past-president of PDCA

Call for FREE estimates:

Toll-Free: 800-878-4702 Telephone: 818-951-1817 • Fax: 818-353- 7746 E-mail: Bob@rwsteinpainting.com • Website: www.rwsteinpainting.com CA State Licenses: #234566 B, C33

36

www.cai-glac.org | January/February 2021

CAI-Greater Los Angeles Chapter

SAVE THE DATE! Virtual Awards Presentation

CELEBRATING

Excellence recognizing

2020 Industry Excellence Awards Recipients Wednesday

February 24, 2021 11:30 a.m.

More details to come

#caiglacawards

CAI-GLAC 1010 N. Central Ave., #316 Glendale, CA 91202

Change Service Requested

Pre-order Your 2021 Condominium Bluebook Today!

Price: $26.00 per copy, tax and shipping included.

Order copies online at: www.cai-glac.org.

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject.

Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time.

From the time you register online, you will have two weeks to view the class.

If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area.

Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman Law, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson|Ober PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency

Learn more and register now at www.cai-glac.org.