With a strong commitment to the community management industry, backed by sizable national resources, Alliance Association Bank provides an unmatched level of expertise and responsiveness. Our customer-focused approach means you get a dedicated, experienced relationship manager— a single point of contact—to help with your unique needs so you’re able to focus on what matters most: your business and your customers. so you can focus on growing yours. Online Homeowner Payment Portal Lending Solutions2 Dedicated Customer Service No-Fee Lockbox Services1 ConnectLive TM Software Integrations Full Online Banking Services Specializing in: Top 10 - Forbes Best Banks Why Choose Alliance Association Bank: Alliance Association Bank has over 50 years of combined experience meeting the unique and complex banking needs of community associations. This experience, combined with our financial strength and stability, make Alliance Association Bank a key financial institution to build an alliance with to grow your business. Alliance Association Bank is a division of Western Alliance Bank, Member FDIC. As one of the country’s top-performing banking companies, Western Alliance has ranked in the top 10 on the Forbes “Best Banks in America” list for five consecutive years, and was named #1 best-performing of the 50 largest public U.S. banks for 2019 by S&P Global Market Intelligence. Lockbox requires a checking account with Alliance Association Bank. Some products and services may be subject to prior approval or fees. Please contact a Relationship Manager for additional details that may apply based on products and services selected. Other related fees may apply. Refer to the disclosures provided at account opening and the Schedule of Fees and Charges for additional information. Funds deposited through the Lockbox will follow Western Alliance Bank’s funds availability policy as outlined in the Deposit Account Agreement Disclosure. All offers of credit are subject to credit approval. Alliance Association Bank is a division of Western Alliance Bank, Member FDIC. Western Alliance ranks top ten on Forbes’ Best Banks in America list, five years in a row, 2016-2020. Innovating community association banking solutions is our business, Meet Your Community Association Banking Experts: Carolyn Moscoso Vice President (843) 900-4235 cmoscoso@allianceassociationbank.com Stacy Dyer, CMCA, AMS Senior Managing Director, East Region (843) 637-7181 sdyer@allianceassociationbank.com allianceassociationbank.com
2022 Supporting Partners Showcase .......... Inside Front Cover
2022 Management Co. Chapter Champions 2
From The Chapter President 3 Membership Matters! 4
From The Executive Director 5
Celebrating The Community Association Management Profession 6
CAI Earns 2022 Power of Associations Award for Condo Safety Initiatives 13
New Technology Provides Valuable Insight on Condo & HOA Governance, Management, & Homeowner Satisfaction 13
From your Legislative Action Committee: A 2022 Roundup 15
Sign Me Up! Chapter Reinvents All Volunteer Groups 23
CAI Hosted 2022 Virtual Advocacy Summit ............................. 27
What the 2022 Election Means for Community Associations 28
About The Cover
PLATINUM GOLD
Chapter Executive Director and Editor Leslie C. Blum, CAE
For editorial and advertising submissions info: news@cai-nc.org
OFFICERS
PRESIDENT
Cynthia Jones, Esq. Sellers, Ayers, Dortch & Lyons, PA, Charlotte cjones@sellersayers.com
SECRETARY
Bill Bittenbender
Brunswick Alliance of POA’s, Southport billbitt42@gmail.com
TREASURER
Andrew Bateman, CMCA®, CIRMS® TriSure, Raleigh abateman@trisure.com
BOARD MEMBERS
Immediate Past President
Chris Chaffin, CMCA®, AMS®, PCAM® Kuester Management Group, Davidson chris@kuester.com
Adam Beaudoin, Esq. Ward and Smith PA, Wilmington amb@wardandsmith.com
Alina Cochran, CMCA®, AMS®, PCAM® CAMS acochran@camsmgt.com
Kevin Giles, RS Giles Flythe Engineers kevin@gfengineers.com
Kelly Shields, PCAM Seaside Management kelly@seaside-management.com
Neale Turlington, CMCA®, AMS®, PCAM® CEPCO, Wilmington nturlington@cepco-nc.com
Brooke Tidwell, CMCA®, AMS®, PCAM® PPM, Inc., Raleigh Brooke@ppmral.com
LEGISLATIVE
ACTION COMMITTEE
Paul Mengert – Chair (Chapter delegate) Association Management Group pmengert@amgworld.com
Dave Orr (Chapter delegate) CAMS dorr@camsmgt.com
Dennis Abbott (Chapter delegate) FirstService Residential dennis.abbott@fsresidential.com
Andrew Bateman TriSure Corp. abateman@trisure.com
Chris Bruffey CommunityPLUS Div. North State Bank cbruffey@northstatebank.com
Margaret Chase, (Chapter delegate) Higgins Benjamin, PLLC mchase@greensborolaw.com
Gordon Corlew St. James Plantation POA gcorlew@aol.com
Virginia Davis York Properties virginiadavis@ yorkproperties.com
Derek Greene Community Association Management, Ltd. dgreene@communityassociation management.com
John McInerney john.mcinerney00@gmail.com
Madeline Lipe Secretary (Chapter delegate) Ward and Smith, PA mclipe@wardandsmith.com
Tammy Sanderford Treasurer PPM Inc. Tsanderford@ppmral.com
Tim Sellers (Chapter delegate) Sellers, Ayers, Dortch Lyons, PA tsellers@sellersayers.com
Harmony Taylor, Esq. Law Firm Carolinas htaylor@lawfirmcarolinas.com
2022 3rd Edition Serving NC 1 Serving NC Fall 2021 Edition
YOU
THANK
2022 CAI-NC SUPPORTING PARTNERS 2022 BOARD OF DIRECTORS
www.cai-nc.org 919-525-4993
The Community Associations Institute provides valuable resource program education and advocacy to preserve, protect and enhance community associations. The NC Chapter is one of the largest of 60 chapters worldwide. We work to inspire professionalism, effective leadership and responsible citizenship– ideals reflected in communities that are preferred places to call home.
ELITE
is
photographer’s
changing
drink
Autumn
a North Carolina
dream, with the
leaves a spectacular finishing touch to our natural beauty, from the beaches to the mountains. Home just seems homier in the fall...
it in!
ALL-AMERICAN
From The Chapter President
As this year begins winding down and everyone is busy with annual meetings and plans for the holidays, I want to take a minute and talk about our industry and the common profession within which we have all chosen to work. The community association industry is often a challenging one but it's also a rewarding one. It is so exciting for me to see the advancements being made all across our industry. CAI has more members than ever, managers, volunteer leaders and business partners are attending education and earning letters after their name at an unprecedented level. Communities and the public are starting to take notice. We even have an International Community Association Manager Day (mark your calendar for June 13 every year)!
There are so many opportunities for not only a job in the community association field but also for continuing career advancement. We should celebrate and be so proud of the fact that we have so many credentialed managers and business partners making this industry better for everyone. Whether you are just starting out with the M-100 or the Educated Business Partner course, are an experienced manager earning your PCAM, or have earned your CCAL, RS or CIRMS designation, you are doing your part to make sure you know and understand the industry and help advance all of us to the next level.
One of the goals of the Chapter Board of Directors is to continue advancing the community association profession. Our desire is for everyone to know and understand the importance of the education available and the benefits of communities working with educated, informed and credentialed managers and business partners. I firmly believe our own members are the best advertisement we could ever ask for. We should be constantly challenging each other and, if we do so, everyone in our profession will benefit.
Particular congratulations to all of you that have obtained a new credential or distinction this year! Thank you for your dedication and hard work. I look forward to seeing and celebrating you at the CAI Annual Conference in Dallas in May of 2023! CAI's 50th Anniversary will be a great time to recognize and celebrate your accomplishment.
I encourage all of you to share ideas on how you can advance our profession with each other and our chapter. Let's have a great close to 2022 and a strong start to 2023!
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MARATHON
THANK YOU 2022 CAI-NC CHAPTER CHAMPION SPONSORS
2022 Edition Serving NC
Membership Matters!
COMMUNITY VOLUNTEER LEADERS
Cypress Landing Homeowners AssociationMs. Jackie Douglas, Chocowinity
Fairfield Harbour Property Owners Association- Ms. Gayle Albertini, New Bern
Kenmure Property Owners Association- Mr. Fred Balling, Flat Rock
KyFields Town Homes Association- Ms. Patti Dabooch, Weaverville
Lake Royale Property Owners Association- Mr. Phil Ackler, Louisburg
Linville Land Harbor Property Owners Association- Mrs. Jan Blackwelder, Linville
Mid South Club Property Owners Association, Mr. Larry Bowers, Southern Pines
St. James Plantation
Property Owners Association- Mr. Steve Brocker, Southport
Sherwood Forest Homeowners' Association- Ms. Winkie Clark, Brevard
Southcliff Master Property Owners Association- Ms. Linda Connor Kane, Fairview
Fearrington (FHA) HOAMr. Patrick McGahan, Pittsboro
Berewick Homeoweners Association, Inc.- Mr. Luke Mulvaney, Charlotte
Briar Chapel Community Association- Cherese Hicks, Chapel Hill
PROFESSIONAL MANAGERS
Superior Association Management, LLC- Mrs. Teresa Abou Taleb, Biscoe
Key Community Management- Ms. Ashley Adams, Matthews
Membership does matter! The power of our numbers helps strengthen our voice in the legislature government on your behalf, and a greater member network means more resources and connections for you! CAI-NC welcomed these new members through October 31, 2022. If you know or meet them encourage them to get involved!
Cedar Management Group, LLC- Ms. Lisa J. Allen, CMCA, Concord
Bald Head AssociationMs. Mary Anne Arata, Bald Head Island
CAMS- Ms. Tamara Blakely, Charlotte
CAMS- Mr. Kenneth Michael Brown, Wilmington
CAMS- Ms. Kari Lillian Clemente, Stanley
CAMS- Ms. Kathleen Cook, CMCA, Wilmington Associa HRW- Mr. Michael Oscar Corrales, Raleigh
Towne Properties- Ms. Ambra Davidson, Raleigh
CAMS- Mrs. Heather Blue Doolittle, CMCA, Carolina Beach
PPM- Mr. Michael D. Feramisco, CMCA, Cary Kuester Management GroupMs. Jessica Friday, CMCA, Fort Mill, SC
Community Association Management- Mr. Doug Gallo, Charlotte Associa HRW- Ms. Sherree Harris, Raleigh
CAMS- Mr. Tanner Hayden, CMCA, Southport
Key Community Management- Ms. Amy Kinney Hicks, CMCA, Matthews
Evergreen Lifestyles Management- Patrick Hinman, Charlotte
Seaside Management, Mrs. Robin Hughes Askew, CMCA, AMS, Kitty Hawk
CAMS- Mrs. Kelly Leigh Hulsey, CMCA, Charlotte
CEPCO- Mrs. Anita Jacobs Jeter, CMCA, Wilmington
Associa HRW- Mr. Scott C. Kirby, Raleigh
IPM Corporation- Mrs. Emily Kirby, Arden
Superior Association Management, LLC- Mrs. Deb Locke, Huntersville
CAMS- Ms. Judith Mann, Zebulon
Capstone Realty Consultants, Inc.- Ms. Brandy Carolyn Marin, Winston Salem
Priestley Management Company- Ms. Christine Mayer, Greensboro
Crystal Coast Management Consultants- Ms. Kaysie Mendonca-Smith, Hubert
Braza Management Inc. Ms. Amy Milton, Huntersville
CAMS Mrs. Alana Mullane, Morehead City
CAMS- Mr. Kenneth John Nickerson, CMCA, Leland
Evergreen Lifestyles Management Mr. Timm Pearson, Fort Mill, SC
Lawrence Real Estate Services- Mrs. Joy Phelps, Southport
Crystal Coast Management Consultants- Mrs. Andrea Phillips, Hubert
Lawrence Real Estate Services- Ms. Lynnette Dee Sena, Southport
CAMS- Ms. Cass Shapard, CMCA, AMS, Charlotte
Associa HRW Ms. Ahni Slade, Raleigh
Omega Association Management, Inc., Mrs. Jenna Wingert Smith, Holly Springs
Community Association Management, Ms. Denise Spargo, Charlotte
Associa HRWMs.Stephanie Stemen, Raleigh
Community Association Management- Ms. Kiarra Stephenson, Charlotte
GrandView at Annapolis Towne Centre- Ms. Brenda Nelta Stewart, Churchton, MD
Community Association Management- Mr. Robert (Bob) Storey, Charlotte
CSI Community Management- Miss Lillian Vilchez, Cornelius
Mr. Kyle Walker, Kill Devil Hills
Lawrence Real Estate Services- Mrs. Larissa Whitt, Southport
CAMS- Ms. Angela Williamson, Clayton
From The Executive Director
It was a big day!
When I got that “Congratulations!” email I remember being on a cloud. I was a CAE! It reminded me of college acceptance letter days when I saw that fat envelope (yes it was done by mail then) postmarked Chapel Hill, North Carolina. What a feeling.
In my field of trade association management there’s only one industry credential, the CAE, and now I had mine. I made it and I deserved it! The American Society of Association Executives (ASAE) said so!
Being named a Certified Association Executive didn’t make me any more intelligent than I was the day before, or even before the years I spent preparing to earn it. But it sure made me a lot smarter in the ways I needed to be, for my clients, my employers, and my own self-assurance. Or rather, the process of made me smarter.
In fact after the final 3-day prep bootcamp I found I now knew more about some recent industry developments than my boss, also a CAE. (He attended conferences and CEU events but often skipped the actual learning part… hmmm.)
Having those letters after my name gave me the self-assurance to speak up, confidently. Those of you who have earned industry credentials know what I mean. Community association managers in particular can advise and guide your board member clients backed by professional industry credentials that say you know what you’re talking about!
I encourage you to “wear” those credentials boldly and proudly. Always add those letters after your name in every aspect of your professional presence… email signature, social media profile, lapel pin, letters, etc. (Managers at this year’s Annual Conference & Expo in Wilmington enjoyed getting a free head shot with their credentials showing in the frame – we’ll offer the same next year in uptown Raleigh August 17-18, 2023).
I “wear” my own credential proudly. And I appreciate very much that CAI-NC supports my continued investment in professional development, to not only renew my CAE regularly but also participate in regular learning event in my field. I always enjoy learning and growing, and I wish the same for all our members.
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THANK YOU TO THESE SUPERSTAR RECRUITERS!
Mr. Chris Chaffin, CMCA, AMS, PCAM Kuester Management Group
Ms. Melissa Ramsey, CMCA, AMS, LSM, PCAM CCMC
Leslie C. Blum, CAE
MANAGEMENT
COMPANY BUSINESS PARTNERS
Celebrating The Community Association Management Profession
WHO'S GOT NEW CREDENTIALS?
The only internationally accredited certification program in the field, the first-level Certified Manager of Community Associations credential is administered by the Community Association Manager International Certification Board.
To earn the CMCA®, managers must complete a pre-approved course on community association management, have 5 years or more experience managing community associations, or hold another approved license or credential.
Candidates must also pass the CMCA
Running a community association is like running a business. The best way for homeowners to protect their investment is to hire a qualified, certified manager.
Four credentials distinguish individuals serving in the community association management profession, with professionalism, integrity and knowledge. A separate credential recognizes the ultimate in professionalism for companies specializing in community association management.
Live Webinar: How to Plan and Prepare for the CMCA Exam
This Dec. 1, 2022 interactive webinar from CAMICB will cover the exam process, timelines, and preparation strategies, including the process and timeline of properly preparing to sit for the CMCA exam!
Attendees will be given the opportunity to ask questions throughout the program.
When: Thursday, December 1, 2022 at 3:00 PM. Seats are limited, sign up HERE.
Congratulate these committed professionals! These companies and individuals earned professional designations through June 30, 2022.
PROFESSIONAL COMMUNITY ASSOCIATION MANAGER (PCAM)
Ms. Andrea A. Fidler, CMCA, AMS, PCAM, Daytona Beach
Towne Properties- Ms. Jodi R. Gerhart, CMCA, AMS, PCAM Raleigh
Kuester Management Group-Mr. Brady Lee Hedglin, CMCA, AMS, PCAM, Lincolnton
ASSOCIATION MANAGEMENT SPECIALIST (AMS)
Pirate’s Cove Vacation Rentals and Property ManagementMrs. Jillian Etheridge, CMCA, AMS, Manteo
Examination; a 120 question, psychometrically sound examination prepared under national standards and guidelines and comply with the CAMICB Standards of Professional Conduct
Managers who earn the CMCA credential can expect to earn about 20% more than noncredentialed managers.
To maintain the CMCA, managers must complete 16 hours of continuing education every two (2) years.
Get more information on the CMCA credential. Find a North Carolina CMCA by name here.
Continued on Page 8
Mrs. Nikki Farrenkopf, CMCA, AMS, Nags Head
Mrs. Robin Hughes Askew, CMCA, AMS, Kitty Hawk
Kuester Management GroupMrs. Katherine Rose Kandl, AMS, Wilmington
CAMS- Ms. Cyndi Perry, CMCA, AMS, Bolivia
Kuester Management GroupMs. Shelly Dianne Stone, CMCA, AMS, Charlotte
Priestley Management Company- Ms. Pamela L. Winters, CMCA, AMS, Greensboro
CERTIFIED MANAGER OF COMMUNITY ASSOCIATIONS (CMCA)
Cedar Management Group, LLC- Ms. Lisa J Allen, CMCA, Concord
PPM, Inc.- Mrs. Nicole Marie Clift, CMCA, Raleigh
Cedar Management Group, LLCMrs. Jessica G, Closner, CMCA, Cornelius
(CMCA CONTINUED)
Key Community ManagementMs. Amy Kinney Hicks, CMCA, Matthews
Kuester Management Group-Ms. Bridgette Alexandria Jividen, CMCA, Leland
CSI Community ManagementMr. Tyler Kury, CMCA, Davidson
Premier Management CompanyMrs. Elizabeth Rose Lilly, CMCA, Wilmington
Superior Association Management, LLC- Ms. Laura Ann Marx, CMCA, Huntersville
Mr. Zachary Matthews, CMCA, Greensboro
Association Management Group, Inc.- Mrs. May Gayle Mengert, CMCA, AMS, Greensboro
Priestley Management Company- Mrs. Kimberly Nameth, CMCA, Jamestown
Community Association Management- Miss Skyler Reak, CMCA, Charlotte
Cedar Management Group, LLC Mrs. Pamela A Sages, CMCA, Concord
Association Consultants- Ms. Amy E. Wygans, CMCA, Kill Devil Hills
COLLEGE OF COMMUNITY ASSOCIATION LAWYERS FELLOWS (CCAL)
Jordan, Price, Wall, Gray & Jones- Mr. Brian S. Edlin, Esq., Raleigh
Sellers, Ayers, Dortch & Lyons P.A.- Mrs. Cynthia A. Jones, Esq., Charlotte
RESERVE
(RS)
SPECIALIST
Giles Flythe Engineers- Mr. Sean Casady, RS, Raleigh
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The Essential Credential: CMCA
919.821.1350 2108 Clark Avenue Raleigh, NC 27605 Providing full service HOA community management.
yorkproperties.com
Celebrating The Community Association Management Profession
Advanced manager credentialsoffer career path mobility
Because the booming industry of community associations operate as a business, it needs qualified professionals to safeguard and empower the financial well-being, physical maintenance, and social harmony of the hundreds of thousands of community associations around the world.
More than 90% of community association board members prefer to hire a credentialed community manager. Professional managers who earn and maintain their credentials receive an average of a 55% increase in salary.
Continued from Page 7
To earn this second level in the nationally recognized career development track for community association managers, managers must have at least two years of experience in community association management and complete advanced course work.
In addition, they must have already earned the basic industry certification for managers—the Certified Manager of Community Associations (CMCA) credential. They must also successfully pass two CAI M-200-level courses and comply with the CAI Professional Manager Code of Ethics.
AMS holders redesignate every three years by meeting continuing education requirements (one CAI course (M-200 level or above) and 8 hours of other continuing education.
Get more information about the AMS.
To earn the prestigious PCAM credential, managers must have five years of community association management experience and complete more than 100 hours of course work.
• Pass the CMCA examination.
• Successfully pass all six CAI M-200-level courses, plus the formal Case Study.
• Complete five or more years of community association management experience.
• Comply with the CAI Professional Manager Code of Ethics.
PCAMs, as holders of this credential are informally known, redesignate every three years by meeting specified continuing education requirements.
Get more information about the PCAM.
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Search the advanced Directory of Credentialed Professionals (North Carolina section) by manager name here. Note: for managers holding the CMCA only, search this separate directory. “… for over 25 years, AMG has managed our community and have always been professional, helpful and extremely responsive!” — Covington Place Six Offices to Serve You in North and South Carolina For more information, call us toll-free at 1-888-908-4264 or visit our website at AMGworld .com
AMS: Association Management Specialist
Continued on Page 10
PCAM: Professional Community Association Manager
Management company credentialing shows true commitment to excellence
The AAMC (Accredited Association Management Company) credential demonstrates an entire company's commitment to providing the unique and diverse services community associations need.
An Accredited Association Management Company ensures that their staff has the skills, experience, and integrity to help communities succeed:
• A minimum of three years of experience providing community association management services.
• At least three full-time employees, one of whom is a manager.
• A PCAM designee as the company's senior manager.
• A staff of which 50% of managers hold a CAI or CAMICB credential (CMCA, AMS, LSM, or PCAM).
• Maintain fidelity, general liability, and worker's compensation insurance in addition to meeting federal, state, and local laws.
• Comply with the CAI Professional Manager Code of Ethics. How to Maintain: AAMC companies renew this accreditation every three years. Get more information about the AAMC.
See all current North Carolina AAMC companies below.
LSM: Large Scale Manager
To earn the specialized LSM credential, managers must have 10 years of experience in community association management and complete more than 100 hours of course work. They must also have earned the industry’s highest credential, the Professional Community Association Manager (PCAM®) designation. Continuing education and adherence to a code of ethics are also required.
Get more information about the LMS.
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Celebrating The Community Association Management Profession Serving Community Associations Across the Carolinas Since 1986 Bob Dortch Cynthia Jones Steve Sellers www.sellersayers.com 704-377-5050 Organization City State Award Date Association Consultants Kill Devil Hills NC 10/11/2021 CAMS Wilmington NC 03/10/2010 Cedar Management Group, LLC Charlotte NC 02/28/2014 CEPCO Wilmington NC 08/05/2014 Charleston Management Corporation Raleigh NC 03/07/2013 FirstService Residential Charlotte NC 05/13/2004 IPM Corporation Arden NC 05/22/1999 Keystone Property Management Greenville NC 03/14/2017 Kuester Management Group Fort Mill SC 05/14/2019 PPM, Inc. Raleigh NC 01/07/2009 Priestley Management Company Greensboro NC 10/23/2009 Seaside Management Kitty Hawk NC 01/11/2018 Slatter Management Services, Inc. Greensboro NC 06/23/2015 Towne Properties Raleigh NC 04/21/1994 York Properties, Inc. Raleigh NC 04/09/2019 Continued from Page 9 Current North Carolina AAMC Companies
CAI Earns 2022 Power of Associations Award for Condo Safety Initiatives
The American Society of Association Executives (ASAE) has awarded CAI a Power of Associations Silver Award from for successful condominium safety initiatives.
Following the tragic partial collapse of Champlain Towers South condominium in Surfside, Fla., in June 2021, CAI swung into action as the leading international organization for education, governance, and management of condominiums, and homeowners associations. CAI brought together the expertise, experience, and perspective of a wide range of stakeholders—condominium and co-op board members, homeowners, community managers, attorneys, bankers, developers, insurance professionals, engineers, reserve study providers, and more. Over a three-month period, more than 600 people participated in CAI's process of identifying clear recommendations through conversations, surveys, research, and interviews.
The resulting Condominium Safety Public Policy Report provides extensive policy positions and recommendations in the following areas: reserve studies and funding; building maintenance and structural integrity; and federal solutions and priority recommendations.
Since the report's release, CAI's government and public affairs team has conducted outreach to state legislators and their staffers, as well as key individuals in federal housing agencies, to ensure that they are aware of its findings and public policy recommendations when considering legislation.
“Congratulations to CAI for exemplifying the impact associations have on the industries and professions they represent, and on society at large," says ASAE President and CEO Michelle Mason, FASAE, CAE. “It's always so incredibly satisfying to see associations going above and beyond their everyday mission to change the world. We're very proud to spotlight this awardwinning initiative."
New Technology Provides Valuable Insight on Condo & HOA Governance, Management, & Homeowner Satisfaction
“Homeowners and housing stakeholders can now view and compare community association data by region, year, and topic, including neighbor engagement, cost of assessments, rules, community management, and overall satisfaction," The Foundation for Community Association Research has released a new interactive dashboard for residents, housing stakeholders, and researchers to examine and compare community association governance, management, amenities, and overall satisfaction across the U.S.
The first-of-its-kind dashboard showcases housing data and exclusive information from 2016 through 2022 from the Homeowner Satisfaction Survey, a biennial, nationwide survey conducted by the Foundation for Community Associations Institute (CAI) and administered by independent researcher Zogby Analytics.
The Homeowner Satisfaction Survey provides a better understanding of how 74 million Americans describe their experience living in the 358,000 community associations, commonly referred to as condominiums, homeowners associations, and housing cooperatives, in the U.S. Eighty-seven percent of respondents believe that their governing board “absolutely" or “for the most part" serves the best interest of the community. More than half of residents (68%) believe that rules in their communities protect and enhance property values.
Additionally, the report shows that 87% of residents are on friendly terms with their governing boards. Nearly three-quarters (74%) say their community managers provide value and support to residents and their associations. Half of respondents (51%) feel that they are paying “just the right amount" or “too little" in assessments.
View more data from the 2022 Homeowner Satisfaction Survey dashboard
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www.caionline.org OCTOBER 2021
RESERVE STUDIES AND FUNDING, MAINTENANCE, AND STRUCTURAL INTEGRITY 2022 3rd Edition Serving NC
CONDOMINIUM SAFETY PUBLIC POLICY REPORT
From your Legislative Action Committee: A 2022 Roundup
The NC General Assembly convened the 2022 “short session” on May 18, 2022, and adjourned on July 1. Consequently, this year’s “short session” certainly lived up to its name ,in stark contrast to the 2021 “long session,” which marked the second longest uninterrupted session since 1965. The 2021 session was also the first time North Carolina has had a comprehensive budget in almost three years, and the first that Governor Cooper has signed since he first took office in 2017. The legislature and the executive branch had previously been locked in a budgetary stalemate since 2019.
With the near record setting duration of the 2021 session finally in the rear-view mirror, legislators were very eager to wrap up business quickly in 2022. This, coupled with 2022 being an election year, motivated legislators to act efficiently so members could hit the campaign trail prior to November’s elections.
Although the brief nature of the 2022 session led to a reduction in the overall bill filings, the NC LAC has been extremely busy actively monitoring and working on various pieces of legislation throughout the session. One bill of particular interest to managers, boards, and associations you
may recall from last year: Senate Bill 278, Property/ Family Law-Reimburse Prop. Expenditures. The relevant piece of the bill was actually filed in 2021 and was enacted this year. In summary, SB 278 (now Session Law 2022-12) has the following impacts:
- It clarifies that certain provisions of the North Carolina Condominium Act apply to condominiums created prior to 1986, despite reference in a condominium declaration to the contrary; and
- Creates an exception to the North Carolina Marketable Title Act, which will preserve planned community and condominium covenants from extinguishment under the Act.
These changes were made necessary as a result of two unrelated Court of Appeals decisions, which would have had disastrous consequences if left unchanged. The Marketable Title Act issue alone would have led to many associations facing invalidation of the very covenants forming the basis of the community’s common plan and scheme of development.
14 Serving NC 2022 3rd Edition 2022 3rd Edition Serving NC 15 Tina Frazier Pace Concentrating in Homeowners Association Assessment Collections - call for our flat fee rates 327 Hillsborough St. P.O. Box 527 Raleigh, NC 27602 919-856-3940 (office) tfpace@hatchlittlebunn.com www.hatchlittlebunn.com RealManage provides the most comprehensive management solution available with the tools, technology, and industry experts your community deserves. • Secure Cloud-Hosted Portals for Boards • Financial Management including Tax and Audit Management • Homeowner/Resident Support • Deed Restriction Management • And So Much More... THE KEY TO A THRIVING COMMUNITY RealManage.com | (919) 701-7977 AUGUSTA-CHARLESTONCHARLOTTE-COASTAL CAROLINA-COLUMBIAGREENVILLE 1-800-698-3590 sales@phoenixlandscape.net www.phoenixlandscape.net commercial landscaping landscape design & installation landscape maintenance seasonal flowers drainage solutions storm clean-up Assessing community priorities is complicated NO NEED TO GO IT ALONE Our easy to understand reserve studies help your board make smarter, more confident decisions that support your community’s financial health. For your reserve study proposal, contact us at (800) 980-9881 or visit reserveadvisors.com.
Continued on Page 17
North Carolina State Capitol Building in Raleigh, NC (Image Credit: visitraleigh.com)
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Because the application of the Court of Appeals’ decision would have had significant and unintended consequences, the LAC formed a coalition of stakeholders including the NC Realtors Association, Title Insurance industry, and NC Bar Association, to name a few. As such, the LAC was able to build on its pre-existing relationships over the years to enact meaningful protections for associations and homeowners across the State.
After more than a full year of diligent work by the LAC, the bill was signed by the Governor on June 29 and became effective on July 1, 2022.
Looking to the Future
It is a near certainty that the sustainable energy lobby will try to roll back or even remove entirely an association’s statutory ability to regulate solar panel placement as part of an association’s architectural control provisions. In fact, this was actively pursued by the sustainable energy industry during the 2022 session; however, the LAC was able to keep the bill from advancing.
Since then, a recent North Carolina Supreme Court decision has cast doubt on an association’s ability to restrict the placement of solar panels under certain conditions. Based on this, it is highly likely, if not inevitable, that solar companies and their industry groups become even more aggressive and attempt to eliminate the statutory rights that associations have enjoyed for over a decade.
As part of the adjournment resolution for the 2022 session, legislators will reconvene once a month in November and December. This will give legislators the opportunity to address unforeseen circumstances or to respond to election- or redistricting-related legislation. It is possible that the eligible subject matter could be broadened, but it is also possible that no action is taken during these sessions. Either way, with the November elections there will be new faces added to the 170-member General Assembly and new issues for the LAC to tackle.
The volunteer members of the North Carolina Legislative Action Committee sincerely appreciate all contributions – these donations are absolutely critical to allow the LAC to continue to advocate for associations across North Carolina. Unlike many broader State or federal laws, the legislation that the LAC actively works on will be felt immediately, by you in your community.
Accordingly, we hope you will continue to support CAI-NC’s Legislative Action Committee for the upcoming session.
Support your Legislative Action Committee here.
Weldon Jones, NC LAC lobbyist Jordan Price, PLLC
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2022 3rd Edition Serving NC 19 18 Serving NC 2022 3rd Edition Focused HOA/Condo Experience n HOA/condo litigation n Governing document amendments n Covenant and restriction violations n Collection of dues and assessments n Board/annual meeting controversies n Resolving neighborhood disputes LAW FIRM CAROLINAS Greensboro | Charlotte | Triangle | Coastal www.lawfirmcarolinas.com Catch these specials from National CAI CAI Press: BOOKSTORE: 20% off all CAI Press bookstore purchases: 50 days of savings Insert code ANNIVERSARY20 at checkout. Valid 11/14 – 01/01. * Excludes Foundation for Community Association Research publications. Discount code may only be used once per customer and is only available to CAI members. CAI Education Black Friday Sale Save $50 on live virtual courses scheduled for Dec. 1 – March 31. Members will receive a code via email prior to Black Friday, and can use it Friday 11/25 thru Cyber Monday, 11/28. *Note: offer does not include the PCAM Case Study 2022 3rd Edition Serving NC
Chapter Overhauls Entire Volunteer Group Structure
This team’s role is to centralize education planning strategy for the entire chapter. Its recommendations for specific learning needs will be used by volunteers and staff in planning statewide webinars, Annual Conference, Law Day, and local in-person learning. The team’s sources of ideas and inspiration will include the new Attorney Roundtable and Business Partner Advisory Panel, both of whom will have representation on this team. Other sources include member suggestions, national CAI topics, fellow chapters’ topics and our own Supporting Partners’ new “Smarter in Five Minutes” series.
EMPC members also anchor each year’s Law Day and Annual Conference Education Task Forces.
Chair: Kelly Shields, PCAM- Seaside Management
Annual Conference Task Forces
2023 event is August 17-18 in Raleigh
Multiple groups plan education session topic and speaker selection, recruit and support exhibitors and sponsors, plan special activities, develop onsite theming and volunteering during the days of the event.
Task
2023 event is Friday, March 24, presented virtually
This team plans education session topic and speaker selection for this annual virtual event.
Engagement Teams
Looking to get involved in Raleigh, Wilmington, Greensboro or Charlotte? With the launch of our all-new volunteering structure we're excited to be building new Metro Engagement Teams in our four major markets, with a new focus on "fun." Join your local colleagues to design new types of events & experiences!
These Teams’ members work independently and as a group to bring members (and future members) together to both learn and have fun. Supported by the topic recommendations from the Education Master Planning Committee, they plan in-person local events that offer education plus new ways to enjoy recreation and networking.
These team members are active local ambassadors promoting CAI, and each Metro team will also be represented on the Membership Development Committee.
Raleigh Metro Team Chair: Mitchell Morton - Foster Lake & Pond
Charlotte Metro Team Chair: Jonathan Jenkins, AMS - CAMS
Greensboro Metro Team Chair: Jacqueline Peatross-Young - Slatter Management Services
Wilmington Metro Team Chair: Nealie Williams - CAMS
Executive Forum Task Force
2023
event is May 11 in Greensboro
This team develops each year’s offering(s) designed to serve the niche audience of management company executives.
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Announcing an all-new slate of opportunities! Your Board of Directors and staff are excited to continue rolling out a recasting of the chapter's entire lineup of volunteer groups and purposes. We began working with an outside consultant in 2021 to answer the question "How can CAI-NC do volunteering better?" We hope you like the result: we're excited to unveil a much richer array of opportunities for members to plug in: we now have 18 volunteer groups!
Continued on Page 25 2022 2nd Edition Serving NC 21
Protecting you and your community’s interests throughout North and South Carolina.
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Chapter Overhauls Entire Volunteer Group Structure
Community Associations “U”
HOA Basics
These Task Forces will develop and/or oversee the curricula for a new introductory program on HOA basics for North Carolina.Two separate tracks are tailored for: newer and assistant managers and back-office staff; and volunteer board members. Each half-day program consists of a “welcome to community associations” orientation followed by straight talk and information designed by these task forces. The programs will be offered both live and on-demand.
• Management Track Chair: Marie Gray, PCAM
• Board Member Track Chair: Susan Rouanzion, PCAM- CAMS
• Business Partner Track
Membership Development Committee
This group will focus on both recruiting new members and retaining them as members, with special attention to that first year of membership. Working together and independently, Committee members work to:
• Define true value propositions for each member category
• Identify prospects for attending local events and/or joining the chapter
• Design & fulfill first-touch outreach protocol
• Design and fulfill new member “First-Year TLC”
• Identify at-risk members and work to step up engagement
• Act as active CAI boosters, social media
Mediation Panel
This team administers the chapter’s mediation service. Its members screen mediation requests and assign mediators from within the panel membership. Members are generally attorneys and selected PCAMs.
Mediation Price Chair: Jim Slaughter, CCAL - Law Firm Carolinas
Attorney Roundtable
This small group focuses on special contributions and challenges these members can address for CAI-NC, as a unique business partner category. These members also rotate as participants on the Education Master Planning Committee.
Attorney Roundtable Chair: Hope Carmichael, CCAL - Jordan Price
Business Partner Advisory Panel
This team advises and supports the governance work of the Board of Directors and/or the management work of staff. It serves as both a voice and consultant, and helps enhance the overall value of business partners’ membership and engagement in CAI-NC. These members also rotate as participants on the Education Master Planning Committee.
Business Partner Advisory Panel Chair: Tyler Graybeal, Southern Outdoor Restoration
Membership
Development Committee Chair: McKenzie Brady, US Lawns
Recognitions Committee
This committee focuses on how we can celebrate credential holders, outstanding community associations and exemplary managers and more. Its members design, support and help execute programs and practices to identify and recognize outstanding community associations and their leaders and managers, as well as other appropriate industry stakeholders.
Recognitions Committee Chair: Dawn Roscoe, PPM
Legislative Action Committee
This subcommittee of the CAI National LAC works to safeguard and improve the community association lifestyle and property values by advocating reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.
The Board of Directors appoints 6 chapter delegates, and the LAC appoints up to 12 at-large members. The NC LAC is chaired by Paul Mengert, PCAM- Association Management Group.
2022 3rd Edition Serving NC 23 22 Serving NC 2022 3rd Edition
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Continued from Page 23 Chapter Board of Directors
A trade association board’s governance role is significantly different from that of a community association board. In addition to duties of good faith, care and loyalty, the CAI-NC Board sets, enacts and monitors the strategic direction of the chapter's work to fulfill the organization's mission.
Eleven members serve three-year terms, and are elected to fill open seats that vary by membership category in any given year - homeowner, manager, business partner. Members can express interest in Board service at any time via this page, and each fall's Nominating Committee will be informed of their interest.The Nominating Committee considers a variety of factors in developing each year's slate of candidates
• Individuals' membership history in CAI and the NC chapter
• Individuals' history of active engagement with CAI and the NC chapter
• Individuals' service and/or past leadership positions within CAI and the chapter (emphasized)
• Individuals' experience with other professional organizations
• Individuals' personal strengths and skill sets
• Demographic, geographic and professional diversity of the board
• Commitment to preparation and active participation in six regular meetings per year plus service on one or more subteams.
See the 2022 Board of Directors on page 1.
Where's YOUR best fit?
If you had served on a previously existing group, your choices are now much broader. And if you haven't been involved before, we hope now is your time!
Sign Up Here!
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Pool
200 condo and homeowners association advocates met with Capitol Hill legislators & staff
Advocating for the more than 74 million Americans living and working in community associations, national CAI hosted the 2022 Virtual Advocacy Summit, Oct. 19–21.
As the leading international authority in community association living, CAI’s government and public affairs team connected 200 homeowners and industry professionals from 27 states with congressional offices to advance CAI’s legislative priorities. Our advocates discussed financing condominium building repairs, Fannie Mae and Freddie Mac condominium and housing cooperative lending rules, and disaster assistance in community associations.
In addition, CAI provided legislators and staff with new
education and resources detailing the community association housing model and its impact on the U.S. housing market. According to the latest data from the Foundation for Community Association Research, community associations are estimated to become the majority form of housing in the U.S. by 2040.
“When two-thirds of homeowners nationwide say that community guidelines protect and enhance their property values, and that safe and attractive neighborhoods are top benefits of community association living, it’s important for legislators to understand how these communities set the tone for the rest of the country as preferred places to live,” says Dawn M. Bauman, CAE, CAI’s senior vice president for government and public affairs.
Get more information about CAI’s advocacy priorities at www. caionline.org/Advocacy or follow @CAIAdvocacy on Twitter.
2022 3rd Edition Serving NC 27 26 Serving NC 2022 3rd Edition
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When the 118th Congress convenes in January, the House of Representatives and the Senate will be controlled by narrow majorities. CAI is examining what the results will mean for community associations:
U.S. House of Representatives
Under a Republican majority in the House of Representatives, U.S. Rep. Patrick McHenry, R-N.C., will replace U.S. Rep. Maxine Waters, D-Calif., as chair of the Committee on Financial Services. Decisions regarding CAI legislative priorities on Fannie Mae and Freddie Mac temporary condominium guidelines and financing condominium repairs are overseen by this committee. U.S. Rep. Sam Graves, R-Mo., will lead the Committee on Transportation and Infrastructure, which has jurisdiction over the Disaster Assistance Equity Act.
U.S. Senate
Ballots in three races to determine control of the Senate are still being counted. The political party that wins at least two of the three remaining undecided seats in Arizona, Georgia, and Nevada will have a majority. If the political parties split outcomes in Arizona and Nevada, control of the Senate will come down to a Dec. 6 runoff election in Georgia.
With Democrat control of the Senate, leadership of committees with jurisdiction over CAI federal priorities are not expected to change. Sen. Sherrod Brown (D-Ohio) will remain as chair of the Committee on Banking, Housing, and Urban Affairs, and Sen. Gary Peters (D-Mich.) will remain as chair of the Committee on Homeland Security and Government Affairs. The Banking
Committee has jurisdiction over condominium mortgage policy and CAI-supported legislation on condominium rehabilitation loans. Homeland Security and Government Affairs has jurisdiction over FEMA and federal disaster policy.
Impact on Community Associations
In a divided Congress, legislation requires broad, bipartisan support to be enacted into law. CAI’s federal priority issues draw support from Republicans and Democrats. CAI will continue to press for practical, effective, good-government solutions for community associations and association residents across the country. Additionally, a divided Congress means partisan or ideological legislation harmful to community association interests is less likely to become law.
A change in Republican leadership of the Senate Banking Committee has the potential for a positive impact on CAI federal priorities. U.S. Sen. Tim Scott (R-S.C.) is expected to lead Senate Republicans on the Banking Committee, taking over for retiring Sen. Pat Toomey (R-Pa.). Sen. Scott is familiar with the community association housing model and played a critical role in passage of legislation directing the Federal Housing Administration to update the agency’s condominium project approval regulations.
Excerpted from CAI’s Advocacy Blog. Stay in touch with legislation CAI is tracking that may impact you or your community by regularly visiting www.caionline.org/advocacy.
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