CabBerra Issue #35 April/May 2016

The Official Newsletter of Aerial Capital Group Ltd ISSUE 35 APRIL/MAY 2016

BOOK, TRACK & PREPAY ONLINE PG 8 Payment Paid

TX999

PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.

King Cabby’s Tips Driver Training is important because every beginner possesses great potential but without the required skills and knowledge they will be no more than a body behind a wheel

Cabbies’ Afternoon Tea at the Airport

Thursday 5th May 5 - 7pm

Go in the draw to win the “Ultimate Canberra Experience”

TABLE OF

CONTENTS ISSUE #35 APRIL/MAY 2016 FROM THE MD:

2

Fleet News:

3

Ctia: 2016 Australian Taxi Conference

5

New Canberra Elite Online Payment:

8

Events: Anzac Day

12

Cabspots: Telstra Tower

13

Ambassador Driver & Driver Points

14

New Canberra Elite App

18

For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au

CAPITAL GROUP LIMITED

AERIAL NEWS

FROM THE MD DESK

BY MARK BRAMSTON, MANAGING DIRECTOR CAPITAL GROUP LIMITED

Anyone watching the drama and emotion taking place in the Truck Owner Driver industry over minimum rates for freight?

Justice Collier (1/4/16) of the Federal Court has handed down a temporary stay order delaying the implementation of the minimum rate decision, which triggered my interest here.

Why is this interesting to the taxi industry? Because this debate is relevant to the comparison between ridesharing and taxi drivers (owner drivers).

The Truck Unions argues that there are too many trucking accidents because of declining truck maintenance and owner operators need to work longer hours to pay the bills. Therefore, the Unions argue that minimum rates for freight need to be mandated to ensure that owner operators earn enough to do necessary maintenance and work reasonable hours.

The Truck Companies, Trucking Experts and Economists have a different view drawing on competition, pricing inflation and market forces.

Sounds familiar doesn’t it? Ridesharing drivers have to pay their own vehicle maintenance and need to work long hours to cover the bills. (see - The Washington Post – Feb 20, 2015 J. Weiner – The hidden cost of being an Uber driver.)

Economists hate minimum prices (taxi fares set maximum fares and discounting is encouraged) but they hate maximum regulated fares too. But look what happens when Government goes too far with their deregulation competition agenda. Is the trucking debate going to flow through to ridesharing when maintenance levels and inspection standards deteriorate on ridesharing cars? Evidence from around the world on ridesharing says, Yes. So why is our ACT Gov. so fixated on being seen to be an innovative cutter of red tape but only where its saves them, the Gov, the cost of being a responsible regulator?

Last month in CabBerra I asked, when commenting on the ACT Gov’s economic analysis of ridesharing’s benefit to the ACT – “Have the emperor’s new clothes failed to impress his subjects?”

This report certainly didn’t impress or persuade me.

I am pleased to see other members of the taxi industry take up this comparison of the Emperor’s nakedness, QLD in particular.

Other Emperors (State and Territory Politicians) are being universally criticized by small business owners across Australia as being naked when it comes to fully considering public safety, social justice and a competitive level playing field. Here is

02 - CABBERRA THIRTY-four

one example that should stall all our ACT Gov. politicians in an election year.

The ACT Gov are punting that ridesharing apps will take 100% of the booking market. Ask them, I have more than once, and they confirm this view. So what does this mean for the people who don’t have credit cards, don’t use smartphones, those who need help to manage every day transport decisions, the ones that want to talk to a local company that cares about their standing in Canberra and the value of their investment in Australia? Well my assessment is that the ACT Gov. are taking an each way bet that this question wont be asked nor have to be answered before the October 2016 ACT election. Why, because Ridesharing and Apps wont service this market nor these people.

It also looks like ridesharing is damaging the Gov’s investment in public transport (Nightrider services).

So who, when all the regulations that require universal service obligations (USO) have been removed, will care about these people? Deregulation experience around the world confirms that the price of these services will increase significantly as soon as the Gov. drop their regulatory responsibilities. Experience in the USA and NZ says before long the Gov. will have to reverse their decisions but only after much harm is done.

Are they listening? – It does not look like it. The glitter off their new clothes, powered by public relations hype and manipulated social media marketing prevents common sense from giving pause to their enthusiasm.

So what is the Taxi industry doing in response. Having just attended the ATIA Australian taxi conference in Queensland I am buoyed to say a lot. Ridesharing appears to have taken less than 6% of the taxi market around Australia and the taxi industry, even in NSW and Victoria are aggressively holding on to their 94% of the market and winning back customers with better service, better cars and new innovative products. New products that don’t only rely on Smartphone technology.

One final point – The tax scandals from the Panama Papers is putting added emphasis on corporate responsibility to pay tax.

Paying tax in Australia is vital for the future of our life style.

Canberrans in particular understand this point. So why would the Emperors give preference to multinational organizations who pay no corporate tax in Australia, make no investments in infrastructure, create only precariat jobs and threaten to break the law when ever they don’t get what they want? They call it innovation and its okay. They are wrong and it looks like the taxi industry needs to prove this in the market. And it looks like we have a lot of customer backing.

facebook.com/AerialCG

FLEET NEWS

Credit: VisitCanberra

Autumn Is A Time Of Growth For The Taxi Industry

BY JASON SHIELDS, FLEET MANAGER As the leaves start to fall from the trees, the mornings start to have a chill in the air and the cricket bats are replaced by footballs, we realise that we have succumbed to autumn. We are hoping that for the taxi industry, autumn will bring a rise in the number of visitors to Canberra. The 2016-17 Federal Budget will be released on the 2nd May and there will be an increase in lobbying in the lead up to the Federal Election. Also through autumn, Canberra will play host to the Groovin the Moo music festival at the University of Canberra, and a number of football matches of various codes at GIO Stadium in Bruce and Manuka Oval. In this month’s edition of the fleet news, I want to talk about the Silver Service fleet, taking jobs allocated to other taxis, refusals from ranks, and overall standards.

Overall the Silver Service Canberra fleet has been a flagship for premium taxi travel in Canberra for many years. Through great support from our loyal account holders and hard work from the Silver drivers, the Silver Service business continues to grow.

However, one area of the Silver business where we continue to see problems from bookings at the Airport terminal. We have experienced problems in getting these customers picked up from the terminal at their requested time due to some drivers in the Silver fleet purposely avoiding these jobs. This is in direct violation of the Silver Service driver standards, which all drivers sign when given a Silver Service pin. Some drivers have been found turning their meter on and off in order to avoid an Airport booking, which has led to some customers being picked up late or not picked up at all. It has also led to other drivers having to drive excessive distances to carry out Airport bookings when other Silver drivers were much closer. The fleet encourages all Silver drivers to do the right thing and accept these bookings at all times. Penalties apply should you be found in breach of the Silver Service driver standards.

Moving onto the subject of job stealing and its effect on the morale of the taxi industry. I don’t need to tell drivers that in recent years we have seen an increase in the number of bookings allocated to one taxi being stolen by another taxi. What is less well known, is the increased response to this problem due to a large increase in the reporting of these offences by drivers. In response to written complaints, we have been able to take action against drivers found to have taken a fare allocated to another taxi. Action for this breach of the by-laws can range from a formal warning with the incident added to a driver’s access record up to an infringement of $100.00 or more for a repeat offender. So far this year 47 drivers within the Aerial fleet have faced action for taking a fare allocated to another taxi. Drivers are reminded that

facebook.com/AerialCG

when picking up a passenger from public places, when they have not been allocated that job, they must query the base to confirm the status of the booking and if it is OK to take the passenger. All drivers understand the frustration of no jobs and how it can really change the meter total at the end of a shift. We encourage all drivers to think about other drivers before taking a job that has not been dispatched to them.

We are getting an increasing number of complaints about passengers being refused service from ranks and I would like to narrate an incident that occurred on Tuggeranong rank recently. A driver who was parked in second position on the rank received a complaint from a customer after the first taxi on the rank refused to take her. The reason? She was not going far enough to make it “worth the driver’s time”. Thankfully the second driver took this customer home and was able to show the customer that their business was important. To the driver who took the customer and all those who have done the same thing in similar circumstances thank you for your professionalism in servicing our customers.

They will only remain our customers so long as we continue to provide the level of service that they expect. The driver of the taxi that refused service to the lady has faced disciplinary action from Aerial. This is a timely reminder to all drivers that refusal of service to customers from ranks due to the distance or direction they wish to travel is illegal. If you want to pick and choose the jobs you do, you have no business working in the taxi industry.

Aerial will work hard to assist drivers who show dedication, commitment and pride in their job, but will take a no tolerance approach to drivers who seek to damage the industry through poor customer service.

In closing, it was recently mentioned to me that we should consider not doing fleet inspections and driver training because ridesharing companies don’t require them. My response to this was quite clear. Our customers have, for more than 50 years, been telling us that they expect a taxi to be clean, well presented, driven by a driver who has a good working knowledge of Canberra, and also have great customer service skills. How do we meet these expectations? Through a solid driver training program and regular inspections of taxis within the fleet.

While the leaves may be falling this autumn, the taxi industry has the chance to grow through the increase in business to Canberra and the continual improvement of service and performance of drivers.

Stay safe and we will see you on a rank sometime soon.

CABBERRA THIRTY-four - 03

FLEET NEWS

ATTENTION ALL OPERATORS

MTData Operator Web Client Reports

Aerial Capital Group recently implemented improvements to the Trip Report function on the MTData Operator Web Client. This is to allow operators to easily reconcile account work since hand written dockets were phased out.

Operators can now look at the number of account jobs, fares earned, and assess the number of jobs according to Fleet, whilst still utilizing existing useful features such as seeing how long a taxi was vacant. Pre existing features on the operator portal of live taxi tracking and live messaging have remained the same.

Improvements include the following additional reporting features: Booking Number Applicable Fleet – It is now possible to easily distinguish between Silver Service and Canberra Elite jobs

Account Job – Operators can see which organization the account work was completed for e.g DVA. Payment Type – Account job or Cash payment This reporting function has been provided its own dedicated server, which updates everyday at 6am to the latest data.

This is to reduce the load on the server to ensure optimum performance and uptime for operators. Trip Reports containing the latest data can be generated every morning for the day before.

The data provided in the reports is raw to maximize the information provided to the operators. This data is easily filtered to clearly provide the information required by operators. If you require assistance in tailoring these reports to meet your requirements, please contact reception (02) 6126 1500 to make an appointment.

Www.whosdrivngyou.org “ W h o ’ s D r i v i n g Yo u ? ’ I s A P u b l i c A w a r e n e s s C a m p a i g n I n The United States Promoting For-Hire Vehicle Safety And H i g h l i g h t i n g T h e R i s k s O f U b e r A n d Ly f t ” .

This Site Records The History Of Ride Sharings Performance In The USA. Well Worth A Look.

04 - CABBERRA THIRTY-four

facebook.com/AerialCG

CTIA NEWS CANBERRA TAXI INDUSTRY ASSOCIATION

AUSTRALIAN TAXI CONFERENCE 10th-14th April 2016

This report is written at the Gold Coast, at the venue of the ATIA International Taxi Conference.

The theme of this year’s conference is “Think Global- Act Local” a most appropriate theme when the eyes of the taxi industry and those associated with it are focused on the effects on the industry of ride hailing and the industry’s response to the obvious threats. This year’s conference features five international speakers and this reflects the global nature of the present challenges.

The keynote speaker, Graham Harvey, of Service EQ, a professional business coach and a person familiar with the taxi industry, agreed with the arguments that condemn the existence of the non-level playing field but stressed the argument that a crisis always presents opportunities. He said the taxi industry is in a position to make great advances.

He suggested that Uber is not the enemy, but the real enemy is us. He said it is very rare to find a business that reforms itself if it is not threatened from outside, and that Uber is only part of a passing phenomenon and not the most serious threat.

The attractiveness of Uber is not its technology, but the perception of its service.

People in many cities have been attracted to something different, because of their experiences with dirty taxis, with drivers who do not greet them with a smile, with drivers who smell, with drivers who pop the boot and sit in their car whilst the passenger loads and unloads the luggage. These are the perceptions that the taxi industry needs to demolish.

One of the speakers on Tuesday also saw the entrance of Uber presenting opportunities for the taxi industry.

Ms Sonila Mettushi, Manager, IRU Global Taxi Network represents a European based organisation that has been very successful in curtailing the progress of the UberX variant in Europe. They have approved an app that shows a local “skin” on a smartphone but which may be used anywhere in the world. Worldwide, 500,000 taxis are affiliated with IRU.

facebook.com/AerialCG

RU has developed a driver-training program that may be downloaded in an app to a mobile phone so a driver’s training qualifications may be updated on the job.

In Europe, there are drivers and there are professional drivers.

The aim of the taxi industry must be to eliminate all except professional drivers from its ranks.

Also on Tuesday 12th, the South Australian Government announced the entry of ridehail services from 1 July, and promised compensation of $30,000 to licence holders to whom they had sold licences for $300,000 only twelve months ago. A recommendation on ridehail services is expected in August by the Queensland government and although the industry has made a tremendous effort and is hopeful of a reasonable outcome, it is hearing the same reassuring words about the equal playing field heard previously by the rest of us.

No speakers have laboured the unfairness of Uber’s entry, but rather on the need to actually apply the message that has been constant throughout the life of Australian taxi conferences, and that is: “get off your backside and clean up your act”.

This has led to much attention being focused on technical innovation, to the extent that in this field our industry is second to none in the world, and Australian taxi technology has been exported to many countries. It is obvious that technology has not held back the real threats we now face.

Now the competition is not “out there”. It is here, it is visible, and its effects are measurable; and so is our performance.

We are in a battle for hearts and minds and the measure of success is customer feelings. Do they get the vibe?

The message I received is “Taxi companies must set a high standard and enforce it, taxi operators must meet vehicle standards that impress passengers, and drivers must impress passengers with their professionalism, and those in any group who cannot see this should leave yesterday”

CHAIRMAN, CANBERRA TAXI INDUSTRY ASSOCIATION

CABBERRA THIRTY-four - 05

Vikings Rugby TUGGERANONG

Canberra Elite Taxis have recently established a relationship with the Vikings Rugby Club.

Vikings seek to develop the overall standard of the ACT representative Rugby competition. They are committed to giving players the opportunity to play at whatever level they desire.

Vikings play in the ACT Rugby Union competition that runs from March to August each year with the Grand Final held at Vikings Park, a 10,000 capacity stadium located at McBryde Cres & Amsinck St, Wanniassa.

In 2015 the ViQueens (women’s rugby team) and all 5 of the mens teams made it to the Grand Final.

CanberraElite ®

international cHarge card for cabs

Tuggeranong Vikings are uniquely positioned in Canberra’s Tuggeranong Valley with a large and successful club behind it.

Vikings Clubs locations: Vikings Erindale, 6 Ricardo Street, Wanniassa Vikings Chisholm, Benham Street, Chisholm Vikings Town Centre, Cnr Athllon Dr & Rowland Rees Cres, Greenway Vikings Lanyon, Heidelberg Street, Conder 06 - CABBERRA THIRTY-four

facebook.com/AerialCG

canberra cabs Helps figHt crime witH crime stoppers act

Crime Stoppers ACT is pleased to partner with Canberra Cabs. Our alliance will help to prevent criminal activity in our community and, as a Canberra Cab driver, you are vital to the success of this initiative!

Police can’t solve every crime on their own. They rely on members of the public to report suspicious or unusual events. Crime Stoppers exists to provide a confidential link between the community and the police.

Thanks to public assistance via Crime Stoppers, many offenders have been identified and prosecuted.

Crime Stoppers relies on people like you to be the eyes and ears in our community. It’s a way for you to provide information about unsolved crimes or offenses that the police may not yet know about. Telephone and online reports via the Crime Stoppers website can be made anonymously.

You could be eligible for a reward of up to $1000 if the information you report results in an arrest.

if you see sometHing or Hear sometHing, please say sometHing!

How can canberra cabs Help crime stoppers?

As a Canberra Cab driver, you see more of Canberra and the surrounding region than most other people. It’s important for you to be aware of any suspicious behaviour while you are on the job, and we ask you to report any criminal activity that you witness or become aware of to Crime Stoppers. The information you provide could be the missing piece of the puzzle that will assist the police to initiate an investigation or to solve a case.

wHen sHould you contact crime stoppers?

Whenever you have information about suspicious behaviour or knowledge of criminal activity.

You can call Crime Stoppers on 1800 333 000 or submit a report online at www.act.crimestoppers.com.au.

Information can be provided anonymously! facebook.com/AerialCG

want to receive ongoing and up-to-date information?

Like us on Facebook at www.facebook.com/crimestoppersact Follow us on Twitter at @actcrimestop

CABBERRA THIRTY-four - 07

ATTENTION DRIVERS

NEW ONLINE PAYMENT FOR CANBERRA ELITE CUSTOMERS

Aerial Capital Group has activated online payments for customers who would like to pay for their travel when booking via Canberra Elite mobile and desktop website www.canberraelite.com.au.

Customers will have the following options: • Pay to Driver (cash or card), • Prepay Fixed Fare at the time of booking, or • Automatically be charged the meter fare at the end of the journey.

BENEFITS • Quick and easy payment processing. No need for the customer to wait at the end of the trip to pay for their fare.

• Payments will be made into Operator’s accounts on a weekly basis.

• Customers will receive a tax invoice via email immediately after the transaction is completed.

AS A DRIVER WHAT WILL I NEED TO DO? Prepay Fixed Fare At The Time Of Booking When a customer chooses to prepay, the job will be offered as a fixed price job in the same way other fixed price jobs are offered.

You will not be required to use the meter but must engage the “Pickup” and “Dropoff” functions on the MTData screen.

Do not process any manual dockets.

Remember to include the amount in your end of shift summary.

Date Issued: 4.4.2016

08 - CABBERRA THIRTY-four

Automatically Be Charged The Meter Fare At The Completion Of The Journey When a passenger chooses to pay online at the completion of the journey you will be required to engage the meter as normal.

You will have to follow the prompts to manually enter the total amount into MTData at the end of the journey. The customer’s credit card will automatically be charged.

It is important that you enter the correct fare into the MtData unit. If not, the customer will be incorrectly charged.

Any customer complaints will be will be investigated in accordance with Aerial’s ByLaws.

Aerial Capital Group Ltd A| 24 Kembla Street Fyshwick ACT P| 02 6126 1500

CAPITAL GROUP LIMITED

facebook.com/AerialCG

ATTENTION DRIVERS

Driver Instructions: Customer Automatically Charged Meter Fare At The Completion Of The Journey

Any job which has a price on completion condition will require drivers to enter the metered fare into MtData. Drivers will not be able to plot into any area and get any radio work until this is done. The condition will appear on the job details.

Once the driver has turned the meter off, this screen will pop up asking for the price to be entered. The driver will then need to enter the final price on the job. The final price should be the price that is displayed on the meter at the end of the fare. *Please ensure that any extra charges (Airport Toll/ Commissionaire Fee) are added to the meter total so the customer is aware of the final price. If you enter the wrong amount, use the delete key and start again.

Please press ok after entering the price

Press finalise to complete the job. You will now be able to plot and accept work. Once you have completed the job by pressing the finalise button the customer will automatically receive an email with the all the job details including final price on the job.

Date Issued: 4.4.2016

facebook.com/AerialCG

Aerial Capital Group Ltd A| 24 Kembla Street Fyshwick ACT P| 02 6126 1500

CABBERRA THIRTY-four - 09

CAPITAL GROUP LIMITED

EVENTS

GROOVIN THE MOO 24th April - 10.30am

@ The Meadows, University of Canberra This year’s festival looks set to impress again with performances from the likes of Twenty One Pilots, Danny Brown, Alison Wonderland and The Rubens.

A well as a full programme of music this year’s festival will also include live art with the Sister Cities art Project and opportunities for budding producers, beat makers and photographers through Heaps Decent, Shoot the Moo and the Sister Cities Art project.

IMAGE CREDIT: VisitCanberra

CANBERRA INTERNATIONAL MUSIC FESTIVAL 29th April - 8th May 2016 @Various Locations: • Fitters’ Workshop • Ainslie and Gorman Arts Centre • National Gallery of Australia • High Court of Australia • New Acton • National Botanical Gardens • National Arboretum •Garema Place IMAGE CREDIT: Copyright Peter G Hislip, Canberra

SCHOOL HOLIDAYS AT THE AIS 11th - 22nd April 2016 Monday to Friday: 8am-5:30pm @ The Australian Institute of Sport School holidays at the AIS has a focus on participation and having a good time.

Choose from the Pre-School Holiday Program, Soccer and Tennis Camps and a general Sports Vacation Program.

All programs are based around children having fun, learning new skills, working as a team and keeping active. There will also be activities in Sportex, the interactive sports experience.

IMAGE CREDIT: Visit Canberra

10 - CABBERRA THIRTY-four

facebook.com/AerialCG

EVENTS

APRIL - MAY 2016

EVENT

DATE AND TIME

LOCATION

Spiders

22/2/2016 to 9/10/2016

Questacon - The National Science and Technology Centre

Magna Carta — An Australian Story

18/2/2016 to 30/6/2016 09.00 to 17.00

Museum of Australian Democracy at Old Parliament House

Roll of Honour Name Projections

18/2/2016 to 11/11/2016 18.00 to 06.30

Australian War Memorial

Behind the Lines 2015: The year’s best political cartoons

15/3/2016 to 25/11/2016 09.00 to 17.00

Museum of Australian Democracy at Old Parliament House

Canberra Regional and Heritage Festival

02/04/2016 to 18/04/2016

Various Venues

Ross Noble

21/04/2016 at 19.30

Canberra Theatre Centre

Discovery Space: Museum Designer

11/04/2016 to 22/04/2016 11.00 to 13.00

National Museum of Australia

School Holidays at the AIS

11/04/2016 to 22/04/2016 08.00 to 17.00

Australian Institute of Sport

Canberra Raiders vs Tigers

23/04/2016 at 17.30

GIO Stadium Canberra

William Yang’s Blood Link

12/04/2016 to 23/04/2016 at 20.00

The Courtyard Studio

Aquis Brumbies vs Crusaders

24/04/2016 at 16.05

GIO Stadium Canberra

Collecting Nostalgia

18/02/2016 to 24/04/2016 10.00 to 16.00

Canberra Glassworks

Groovin the Moo (GTM) 2016

24/04/2016 at 10.30

The Meadows, University of Canberra

King of the Coral Sea

24/04/2016 at 17.00

National Film and Sound Archive

Welcome to Canberra: Home movies from new Australian Families

24/04/2016

National Film and Sound Archive

Anzac Day at the Australian War Memorial

25/04/2016 at 04.30

Australian War Memorial

Memory of a Nation Family Corner

12/04/2016 to 25/04/2016 at 09.00

National Archives of Australia

Understanding Good Order and Chaos

28/04/2016 18.00 to 19.00

National Library of Australia

Shakespeare: The Sonnets Out Loud

30/04/2016 at 19.00

The Street Theatre

Menzies by John Howard

18/02/2016 to 01/05/2016 09.00 to 17.00

Museum of Australian Democracy at Old Parliament House

The Canberra International Music Festival presents Sounds on Site 1 - Bells & Smells

2/05/2016

National Portrait Gallery

Jim Jeffries Live

4/05/2016 at 20.00

National Convention Centre

FILM: Crouching Tiger, Hidden Dragon

5/05/2016 14.00 to 16.00

National Library of Australia

Canberra International Music Festival

29/04/2016 to 08/05/2016

Various Venues

The Making of Midnight Oil Exhibition

11/03/2016 to 14/05/2016 10.00 to 17.00

Tuggeranong Arts Centre

The Vision of China

14/05/2016 14.00 to 15.00

National Library of Australia

Eurovision Superfan Party

15/04/2016

National Film and Sound Archive

Old Bus Depot Markets - A Celebration of Wool

15/04/2016 10.00 to 16.00

Old Bus Depot Markets Kingston

Tuning In: ABC TV 1964-76

8/04/2016 to 15/05/2016 09.00 to 17.00

National Archives of Australia

Mysterious Eyes: Arthur Boyd Portraits from 1945

4/05/2016 to 14/08/2016

National Portrait Gallery

Play Up - The Right to Shelter

18/02/2016 to 14/08/2016 09.00 to 17.00

Museum of Australian Democracy at Old Parliament House

Reality in Flames: Modern Art and the Second World War

18/02/2016 to 07/09/2016 10.00 to 17.00

Australian War Memorial

Re-Discovering Ginninderra

02/04/2016 to 16/02/2017 at 10.00

Former Hall Primary School, Victoria Street

Mephisto: The Rarest Tank in The World

18/02/2016 to 01/04/2017 10.00 to 17.00

Australian War Memorial

facebook.com/AerialCG

CABBERRA THIRTY-four - 11

EVENTS

ANZAC Day The 25th of April is one of Australia’s most important national occasions. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War. Commemorations are being held from the 23rd April in the lead up to Anzac 100th Centenary. Images from the Memorials collection of Servicemen and Servicewomen will be projected onto the Memorial Building.

What’s happening on Anzac Day: 04.30 Excerpts will be read from Letters and

Diaries of Australians who experienced War firsthand 05.15 Quiet time, before Dawn Service 05.30 Dawn Service Commences 06.30 The Aboriginal and Torres Strait Islander

Commemorative Ceremony (This ceremony

will be held after the Anzac Day Dawn

Service at the Aboriginal Memorial plaque on

the side of Mount Ainslie) 10.15 National Ceremony at War Memorial

(The Memorial will re-open after the

Ceremony around 12.15pm) 16.45 Last Post Ceremony IMAGE CREDIT: VisitCanberra/Chris Holly

Road Closures Road closures in effect from 3.30 am until 1.00 pm Traffic from Limestone Avenue and Fairbairn Avenue diverts onto Treloar Crescent Anzac Parade closed from Constitution Avenue including the Blamey Crescent and Currong Street intersection.

IMAGE CREDIT: VisitCanberra

12 - CABBERRA THIRTY-four

facebook.com/AerialCG

NEW CABSPOTS: BLACK MOUNTAIN

NEW

85

CabSpot

85 PICKUP: TELSTRA TOWER Black Mountain Drive, Acton

Map Data © 2016 Google

AMBASSADOR DRIVERS & DRIVER POINTS

Commendable Drivers

March 2016 IQRAR HUSSAIN

A CUSTOMER YOU HAD TAKEN HOME ON A SATURDAY NIGHT WROTE IN TO US TO TELL US THAT YOUR SERVICE WAS 10/10. YOU WERE VERY NICE AND MADE POLITE CONVERSATION. SHE SAID SHE FELT VERY SAFE AND WOULD HAPPILY TRAVEL WITH YOU AGAIN.

CHRIS STENT

TESFAY HAILSILASE GEBREYOHANIS

YOU VOLUNTEERED TO ASSIST WITH A CAPSULE JOB AT THE CANBERRA HOSPITAL. WHEN YOU ARRIVED YOU REALISED THAT THERE WERE ACTUALLY 4 PEOPLE AND A NEWBORN TRAVELLING TO QUEANBEYAN AND YOUR VEHICLE IS A SEDAN. ENTERING QUEANBEYAN MEANT IT WOULD NOT BE LEGAL TO NURSE THE NEWBORN. INSTEAD OF WIPING YOUR HANDS OF THE PROBLEM, YOU LIASED WITH BASE AND ANOTHER VEHICLE THAT COULD SUPPLY A CAPSULE AND TRAVEL IN QUEANBEYAN AND MAKING SURE THAT THE FAMILY WAS ABLE TO GET HOME SAFELY. WE REALLY APPRECIATE THE EFFORT YOU WENT TO AND SO DID THAT FAMILY.

WE RECEIVED AN EMAIL FROM A LADY THAT PRAISING YOUR HELPFULNESS, YOU SAW HER STRUGGLING TO ASSIST HER AUNT AND MOTHER INTO HER CAR NEARBY AND YOU WENT OVER AND HELPED WITH SUCH CARE AND CONSIDERATION. SHE WAS QUITE APPRECIATIVE. GREAT WORK TESFAY!

CALL CENTRE COMMENDATIONS SEMIRA RAGON I WAS ABOUT TO MISS MY TRAIN BACK TO SYDNEY. I ONLY CALLED YOU 15 MINS BEFORE DEPARTURE TO CATCH A SYDNEY TRAIN AND I ARRIVED THERE A GOOD TIME BEFORE THE TRAIN WOULD BE LEAVING. THANKS A LOT TO THE LADY ANSWERING THE CALLS. SHE WAS VERY PATIENT AND TRIED TO DO HER BEST TO HELP ME EVEN THOUGH I WAS VERY STRESSED. I WILL RATE YOUR COMPANY WITH FIVE STARS *****.

14 - CABBERRA THIRTY-four

Canberra Times, Saturday 16th April 2016

facebook.com/AerialCG

AMBASSADOR DRIVERS & DRIVER POINTS

driver points winners

March 2016

How to earn points?

Pickup within 6 minutes = 1 Point | Reject a Job = Minus 1 Point | Recall a Job = Minus 1 Point JAGPREET SINGH BRAR

ALISTAIRE MCARTHUR

KANWAL YUVRAJ GILL

EN YANG

RABIH IBO

MANPREET SINGH

BING WEI

VICTOR CHATIKOBO

SAMUEL GRAHAM

PETER LEONARD BANHAM VIVEK DABUR

ONLINE CUSTOMER DRIVER RATINGS

9% 5% 4% 24% LENG DIEP facebook.com/AerialCG

56% CABBERRA THIRTY-four - 15

OUT & ABOUT

Out & About

ERNEST & ROBERT

BRIT (FROM CBR) & SULIMEN

Cabbies Breaky

MICHAEL SALMON (VISIT CANBERRA) & RIAZ AHMED DAHAR

SUKHMINDER DHADDA

MICHAEL & VICKTOR VARINDER SINGH

16 - CABBERRA THIRTY-four

MALKIAT SARABJIT SINGH & JASON (AERIAL)

facebook.com/AerialCG

OUT & ABOUT

GURWINDER SINGH

At the Airport

RAKESH KUMAR, GURKIRPAL SINGH & NAVDEEP SINGH

LONG PHI DAO

At the Base

KANWAL YUVRAJ GILL

DRIVER POINTS WINNER FEBRUARY RAVNEET SINGH

facebook.com/AerialCG

DRIVER POINTS WINNER FEBRUARY | PARAMJEET SINGH WALIA CABBERRA THIRTY-four - 17

introducing the new

canberramobile elite app

BOOK & PAY VIA THE APP