The Official Newsletter of Aerial Capital Group Ltd ISSUE 36 JUNE/JULY 2016
Crimestopper; Neighbourhood Awareness Campaign
CRIME STOPPERS
Neighbourhood Awareness Campaign | Pg 6
HOW MUCH ARE YOU REALLY EARNING? TAXIS V UBER | Pg 6
PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.
King Cabby’s Tips Your customer does not care how much you know, until they know how much you care!
Meet the Driver
Hussain! HOW LONG HAVE YOU BEEN DRIVING TAXIS? I have been an operator of 4 Taxis with Aerial for the past 5 years.
WHAT MADE YOU CHOOSE TO BE A TAXI DRIVER? When you drive a taxi the sky is the limit, your earning potential depends on your attitude. If you drive professionally and look after your customers you will make good money. I drive 4-5 days a week. I keep my car clean and regularly maintained and ensure everything is stocked and ready for passengers.
WHAT ADVICE WOULD YOU GIVE TO NEW DRIVERS? Always greet your passenger with a warm welcome, maintain your Taxi and keep it clean as it is vital to your business. Customers don’t want to spend money to travel in a dirty car.
TABLE OF
CONTENTS ISSUE #36 JUNE/JULY 2016 FROM THE MD: 2 Fleet News: 3 How much are you really earning: 5 CTIA: 6 CrimeStoppers Neighbourhood Awareness Campaign: 8 Events: 10 Ultimate Canberra Experience prize winner: 12 New Cabspot: 13 Out & About: 16
For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au
CAPITAL GROUP LIMITED
AERIAL NEWS
FROM THE MD DESK ’s
Last month I took some flak about my criticism of the view that Apps will account for 100% of taxi bookings in future. Before I pick up my point again I want to confirm that the ACT Government has asked me to clearly state that it is not their intention to see 100% of taxi booking services committed to an app. So picking up again on the need to provide equivalent services (time, quality, value) to people who choose not or cannot use apps or smartphone digital technology I want to revisit this essential aspect of customer services. The digital market should be about giving people choices. As the number of technologies grow, as the many payment options grab market share there is a need for a service provider to continue to offer the vast range of choices. And it should be Government’s job to ensure the longevity of free choice. Taxis have always been multi providers of booking and payment options. Have a look at the range of payment systems on offer in a cab. A taxi can be booked via phone, web, app, sms, email, letter (snail mail), fax etc. This is good service as it accepts customer flexibility. My point, that I did not emphasise enough last month is that the cost of making this service choice available is not insignificant. The choice is vital to various market segments and this was the core of the old, but now apparently defunct, Customer Service Obligation (CSO) that Government regulation imposed upon a taxi license.
The Gig economy players have convinced Governments and they are now able to offer one booking method, one payment option, minimal complaint services and no help desk option. This is a low cost service model, based on minimal infrastructure that in having Government remove the CSO obligation gives a massive market advantage. I.e. cherry picking market segments where profitability can be maximised. Removing the CSO is not innovation it is, in my opinion, an irresponsible act on the part of Government that will force Government to accept the responsibility to fund the unserviced range of community services. So my point, following on from last month, is still relevant – Why have the Government, abandoned their commitment to the universal service obligation from regulations imposed on commercial businesses, using the spin (Innovation)? If you want to hear more on this aspect then have a listen to Late Night Live ABC RN 26 April 2016 – “Hail the maintainers”. The people with whom I have discussed this program all see many aspects that are very applicable to Canberra.
NEW TECHNOLOGY AERIAL’S TAXI BUSINESS CabBerra this month introduces some of the marketing customer service changes that Aerial will delivery in coming months. These changes to our customer service model as made possible by technology change in our Contact centre that delivery new multimedia channels and hence new products.
TAXI DRIVER TRAINING As CabBerra goes to print this month we are working through the major change just announced that removes taxi driver training rules in the ACT. Taxi drivers now only need pass an English test and police check to obtain a taxi drivers license. Aerial is reviewing our induction course that is still required to issue an Aerial PIN to taxi drivers. This information will be released separately.
MARK BRAMSTON, MANAGING DIRECTOR
CAPITAL GROUP LIMITED
02 - CABBERRA THIRTY-four
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Winter A time for Caution.
FLEET NEWS
W
inter is coming and it is time to remind all drivers about safety issues related to this season. Icy roads and fog are two hazards that drivers need to be mindful of and take necessary precautions against. These hazards are usually more prevalent during the early morning. Be sure to maintain a proper distance between your car and one in front to ensure you are able to brake or take evasive action in the event of an emergency or sudden change in traffic conditions. Avoid using your mobile phone, particularly when customers are on board. It is not only a distraction, but highly unprofessional when you have passengers in the taxi. Pay attention to cleanliness and hygiene by allowing fresh air into the vehicle without causing discomfort to passengers. It also helps to keep you alert. A clean well maintained taxi also tells the passenger that you take pride in your job. With the arrival of ride sharing in Canberra, Aerial does understand the impact that this has made on takings, particularly on weekends. A good strategy to combat this threat is to focus on customer service. Welcome every passenger and make them
Photo Credit: Visit Canberra
feel special, help them with shopping bags, luggage etc. and thank them for travelling with Canberra Elite Cabs. Remember that good customer service pays off with rewards in the way of continued business and better tips. Don’t refuse any jobs – you never know what one job may lead to and it’s better than waiting around hoping for a longer job. The more jobs you do the greater the rewards. It is also very important that drivers know what events are on in and around Canberra. This will help you to be in the right place at the right time and keep your meter running. As the new fleet manager I look forward to working with you and am happy to receive any suggestions that will lead to greater efficiency and to making your job easier. I am sure that together we can make a difference. There are many other issues still to address, which we will focus on next month. Till then be safe and drive carefully.
JATIN NANGIA, FLEET MANAGER
“Obtaining your taxi licence now made easier!” The ACT Government has announced that the requirement to complete an approved Taxi driver training course and practical assessment is now no longer required. Applicants for a ’T’ condition must still provide the following; •Certificate of having completed a language skills assessment for Taxi drivers through the CIT •A police character check •A passed commercial drivers health check •Evidence of residency status •A work or student visa that allows the applicant to work in Australia (If applicable). In order to obtain a PIN to work in Aerials fleet(s) new taxi drivers will still be required to attend an Aerial Taxi Driver Induction Course and pass a practical geography assessment to ensure they have reasonable knowledge of major landmarks in Canberra. The induction course is being reviewed and amended in line with these changes to ensure drivers still receive appropriate and effective training within a shorter timeframe and at a considerably lower cost. Jockeying will still be an important component of training and, if done correctly, will reduce the time involved in obtaining a PIN.
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CABBERRA THIRTY-four - 03
Contact Centre A flagship performance built on innovation and communication
Our Contact Centre strives to be an industry leader through developing the right people and embracing new technologies. We understand the role we have to play in the success of “Self Help” applications like the Canberra Elite Mobile booker and other technological innovations. We are also mindful that the needs of the customer are ever evolving. We actively engage with technology, seek feedback from our customers and consistently review our own performance. “Self Help” applications are platforms that are available to customers to create and manage their own bookings. Some of these platforms are Aerial fleet Mobile Apps, Online bookings and our own Voice recognition booking service. The growth in “Self Help” bookings has presented opportunities both within the Contact Centre and to the cars on the road. Contact Centre staff are consistently monitoring these and all bookings with a goal to ensure accurate information is available to drivers when the jobs dispatch to a fleet.
Customers presently have the opportunity to rate the service provided by our Agents on every call. Our customers have been consistently reinforcing that they are happy with the service they are receiving. This feedback is a reflection of the efforts made by people within our team. It is important that we continue to provide a professional service to the taxis on the road that is consistent, fair and efficient. We aspire to improve in areas of communication and integrity as we aim to be an even more professional business unit. We understand the success of a drivers shift is directly related to the accuracy and timeliness of the bookings they receive. With this in mind we are committed to strengthening the communication between the Contact Centre team and all the drivers on the road. We would like to wish everyone good luck on the road. Stay safe.
Where was this taken? If you think you can tell us where this photo was taken, send your answer to CabBerra@ aerialcapitalgroup.com.au The first correct answer sent through will win a
PRIZE!
04 - CABBERRA THIRTY-four
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AERIAL NEWS
HOW Much are you really earning?
Taxis v Uber
NET EARNING FOR DRIVERS FOR A 20 KM JOURNEY: JOURNEY
Uber $10.47
Taxis $21.47
CALCULATION BREAKDOWN:
PER KM
FLAG FALL
WAIT TIME
JOB TIME
TOTAL KM FARE
TOTAL TIME FARE FOR 20 MIN JOB
TOTAL FARE
NETWORK FEE
OPERATOR FEE
GST
CAR COSTS
NET EARNING FOR DRIVER
UBER
$1.35
$0.00
$0.00
$0.45
$27.00
$9.00
$36.00
$9.00
$0.00
$3.60
$12.93
$10.47
TAXI
$2.06
$5.00
$0.80
$0.00
$46.20
$1.60
$47.70
$0.00
$23.85
$2.39
$0.00
$21.47
CALCULATIONS EXPLAINED: PER KM
Prices taken from Uber invoices (No surge pricing) and ACT Taxi Fare Rates
FLAG FALL
Prices taken from Uber invoices (No surge pricing) and ACT Taxi Fare Rates
WAIT TIME/ MINUTE
Waiting time rate/minute. Prices taken from Uber invoices (No surge pricing) and ACT Taxi Fare Rates. Taxi waiting time calculated based on a conservative estimate of 2 mins.
JOB TIME
Per Minute Rate charged from commencement of journey. Prices taken from Uber invoices (No surge pricing) and ACT Taxi Fare Rates. No Job Time is charged by taxis.
TOTAL KM FARE
Based on average speed of 60km/hour: Total example journey equals 20km for a 20 minute job.
TOTAL TIME FARE FOR 20 MIN JOB
Calculated as Job time plus waiting time multipled by length of journey in minutes.
TOTAL FARE
Calculated as per KM travelled plus Flag Fall plus Waiting Time and Job Time
NETWORK FEE
Calculated based on Uber’s 25% Commission of the total fare. No network fees from taxis.
OPERATOR FEE
Calculated as 50% of the total fare for taxis
GST
10% GST on full fare for Uber and 10% GST on drivers share in taxis
CAR COSTS
This is the average cost of owning and operating vehicles for private purposes, based on studies performed by RACQ and other state motoring clubs. The average cent per km for a Toyota Camry is 64.67. Please see http:// www.racq.com.au/cars-and-driving/cars/owning-and-maintaining-a-car/car-running-costs for your personal vehicle model. Please note these figures are based on private insurance and not the higher insurance requirements for ridesharing vehicles required in the ACT. No car costs for taxi drivers as these are maintained by the operator.
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CABBERRA THIRTY-four - 05
CTIA NEWS
NEWS We are now in the eighth month of the new “uber world” and so far, the taxi industry in canberra still appears to be holding its own, except for some losses on Saturday, and to a lesser extent, Friday nights. Anecdotally, taxi drivers who have tried uber on these nights are reported to be drifting back on Fridays. This is some indication that the uber promises do not stand up to reality. With regard to taxi drivers moving into and out of uber, some taxi operators are concerned that uber drivers cannot make the transition to taxi drivers because an english language test is not part of their licensing requirements. The cost of the english language course is an added cost for taxi drivers and gives an advantage to rideshare services when recruiting drivers, hardly an example of the promised “level playing field”. However, the requirement for intending taxi drivers to undertake a mandatory english course may soon be removed, but this does not mean that the roles of rideshare drivers and taxi drivers should be automatically interchangeable. For the sake of making it easier to recruit drivers, the taxi industry cannot afford to drop training standards. The CTIA believes that basic training for public transport providers is necessary and that rideshare drivers should be subject to the same basic training requirements, or at least driver testing that apply to taxi drivers, and this argument will continue to be pursued. However, in competitive markets, worker training is essential if a company’s (or industry’s) image is to be well presented. So to conform to the idea that a licence, a medical and a police check are the three requirements for a good taxi driver seems to be a little short-sighted. For the sake of its own image and for the image of our cities and of our country, the Australian taxi industry fought for years to have driver training made compulsory in all states of Australia. Drivers’ awards, driver of the year competitions and other initiatives have been employed to encourage higher driving standards and to help taxi drivers to feel part of a team. And that was pre-rideshare, pre-competition. Now, with the advent of rideshare, unfair competition though it is, the taxi industry cannot afford to abandon the philosophy that good training leads to success, and that no training produces poor consequences.
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Uber’s rating system that ensures that poorly rating drivers are dismissed may sound impressive, but it does little to improve standards. Sacked drivers can pay about $65 for a one-hour course and then be reinstated at a satisfactory level. Sooner or later, the poor driving, non-english speaking, rude driver will weigh down on uber’s image. At a taxi conference in new orleans in 1998, a New York taxi operator outlined his one-hour “training” course for would-be taxi drivers (he said he simply had to get drivers onto the road). Uber has made great strides in New York. No doubt the one-hour course helped them. The regulatory changes that will set out the new road transport passenger services regime is to come into force on the 1st August. This could prove to be very interesting, as uber has “spat the dummy” whenever anything like reasonable conditions are imposed on their operations. The South Australian government announced the legalisation of uber as from 1st July 2016, but when uber read the legislation under which it is to operate, it announced it would not start (seriously?). A similar response came from uber when regulatory proposals relating to its hoped-for operation in Queensland were announced recently. Recently in Chicago, two aldermen proposed a rideshare reform ordinance that proposed that rideshare drivers should obtain a chauffeur’s licence and submit to a tougher background check. Uber claims this simple public safety measure will lead to “an end to ridesharing as we know it”. Uber has shown in the past that it kicks and squeals whenever it is confronted by regulations. It has either left a city or has reached agreement with a government or a council. It will be interesting to see if the newly amended legislation in the ACT raises uber squeals, and if it does, will the ACT Chief Minister, in an election year, enforce the rules, or allow uber to ignore them.
CHAIRMAN CANBERRA TAXI INDUSTRY ASSOCIATION
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Next Generation Banknotes!
• The new $5 note will be issued from 1st September 2016 • Security features will be upgraded to ensure Australia’s banknotes remain secure into the future • There is a new tactile feature to assist the vision-impaired community • All existing banknotes can continue to be used
If you need more information contact the Reserve Bank of Australia via their website, email or call 1800 633 220.
Clifton on Northbourne is now... Pacific Suites Canberra
@ 100 Northbourne Ave
Date Issued: 4.4.2016
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CABBERRA THIRTY-four - 07
CRIME STOPPERS ACT LAUNCHES CAMPAIGN
To Help Fight Crime In Canberra Suburbs
Crime Stoppers ACT launched their Local Suburbs Awareness Campaign this month outside the Ainslie IGA Supermarket. This important campaign aims to increase awareness of Crime Stoppers amongst local suburban retailers, their staff and the community at large – particularly those who are most vulnerable. To implement the campaign, Crime Stoppers ACT representatives will visit and provide information to local suburban retailers and community centres, targeting areas most prone to crime across Canberra. The aim is to educate retailers about crime prevention and crime awareness measures. As a Canberra Elite Cab driver, you are urged to support the campaign. Taxi drivers, like retailers, can help be the eyes and ears of the community. You may have the missing piece of the puzzle needed to solve or prevent criminal activity. Crime Stoppers is partnering with Canberra Elite Cabs to help keep the community safe. Two taxis, wrapped in Crime Stoppers information, are now on the road to support the education campaign. “Crime Stoppers provides the mechanism for people to report crime anonymously. Something that may appear small or insignificant could prove vital to an investigation helping police to solve a crime or to make an arrest. We urge Canberrans to save the Crime Stoppers number in their phone and bookmark the website. If something doesn’t seem right it probably isn’t, so we urge you to say something!” said Diana Forrester, ACT Region Crime Stoppers Deputy Chair. Crime Stoppers encourages all those who have information about crime to call 1800 333 000 or to make a report online at www.act.crimestoppers.com.au. Crime Stoppers is a not-for-profit organisation, which helps keep our families and community safe. They work closely with the ACT Police and the media to help solve or prevent criminal activity. The Local Suburbs Awareness Campaign was made possible through the assistance of a community grant from the NRMA and support from ACT Policing and Neighbourhood Watch.
You can call Crime Stoppers on 1800 333 000 or submit a report online at www.act.crimestoppers.com.au. Information can be provided anonymously!
08 - CABBERRA THIRTY-four CS Canb Cabs A4 newsletter 1_6_16.indd 1
Like us on Facebook at www.facebook.com/crimestoppersact Follow us on Twitter at @ACTCrimeStop
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canberra cabs Helps figHt crime witH crime stoppers act
Crime Stoppers ACT is pleased to partner with Canberra Cabs. Our alliance will help to prevent criminal activity in our community and, as a Canberra Cab driver, you are vital to the success of this initiative! Police can’t solve every crime on their own. They rely on members of the public to report suspicious or unusual events. Crime Stoppers exists to provide a confidential link between the community and the police. Thanks to public assistance via Crime Stoppers, many offenders have been identified and prosecuted. Crime Stoppers relies on people like you to be the eyes and ears in our community. It’s a way for you to provide information about unsolved crimes or offenses that the police may not yet know about. Telephone and online reports via the Crime Stoppers website can be made anonymously. You could be eligible for a reward of up to $1000 if the information you report results in an arrest.
if you see sometHing or Hear sometHing, please say sometHing! How can canberra cabs Help crime stoppers? As a Canberra Cab driver, you see more of Canberra and the surrounding region than most other people. It’s important for you to be aware of any suspicious behaviour while you are on the job, and we ask you to report any criminal activity that you witness or become aware of to Crime Stoppers. The information you provide could be the missing piece of the puzzle that will assist the police to initiate an investigation or to solve a case.
wHen sHould you contact crime stoppers? Whenever you have information about suspicious behaviour or knowledge of criminal activity. You can call Crime Stoppers on 1800 333 000 or submit a report online at www.act.crimestoppers.com.au. Information can be provided anonymously! facebook.com/AerialCG
want to receive ongoing and up-to-date information? Like us on Facebook at www.facebook.com/crimestoppersact Follow us on Twitter at @actcrimestop
CABBERRA THIRTY-four - 09
EVENTS
WINTER FESTIVAL - In the City 23RD June - 17th July 2016 @ City Centre, Garema Place City
Winter Festival is a wintery wonderland style winter markets. Held in the heart of the city there will be lots of snow related activities including open air ice skating, giant slide, toboggan rides and european style pop-up stalls. There will be activities to suit all ages and loads of food and beverage options. Photo Credit: Canberra CBD Ltd
2016 DANCESPORT - Australia National Championship 24th - 26th June 2016 Friday: 6pm - 10pm Saturday & Sunday: 10am - 10pm @ AIS ARENA, Leverrier Cres Bruce DanceSport is what used to be referred to as competitive Ballroom Dancing. It covers the three main styles of Ballroom, Latin American and New Vogue and is expected to eventually be included in the Olympic program Characteristics consist of physical strength, agility, co-ordination, stamina, fitness, discipline, teamwork, grace, style and musicality. Winners of major events will be invited to represent Australia at World Championships. Photo Credit: Visit Canberra
OLD BUS DEPOT MARKETS - Kids In the Shed Sunday 12th June 2016, 10am - 4pm @ Old Bus Depot Markets, 21 Wentworth Ave, Kingston A Family Day out, there is something for everyone! With lots of entertainment, face painting, yummy things to eat, and stacks of products especially for kids, the place teems with little ones having loads of fun. You’ll also find handmade clothes for boys and girls, handmade accessories, toys, artwork for kids’ rooms and much more.
Photo Credit: Visit Canberra
10 - CABBERRA THIRTY-four
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EVENTS
June - july 2016
EVENT
DATE AND TIME
LOCATION
Old Bus Depot Markets - Creative Fibre
23-06-16 10.00 to 16.00
Old Bus Depot Markets, Kingston
Capital Jazz project: Barb Jungr
08-06-16 at 19.30
The Street, Childers St City
Things I know to be true
08-06-16 to 11-06-16
The Playhouse, City
Handmade Market June 2016
11-06-16 to 12-06-16 10.00 to 16.00
Exhibition Park, Mitchell
Old Bus Depot Markets - Kids in the Shed 12-06-16 10.00 to 16.00
Old Bus Depot Markets, Kingston
Capital Jazz Project
8-06-2016 to 13-06-16
The Street, Childers St City
Winter Glass Market
18-06-2016 10.00 to 22.00
Canberra Glassworks, Kingston
Evensong: June
18-06-16 to 19-06-16 at 16.00
National Portrait Gallery, Parkes
Disgraced
22-06-16 to 25-06-16
The Playhouse, City
2016 DanceSport Australia National Championship
24-06-16 to 26-06-16
AIS Arena, Bruce
Bush Capital: The Natural History of the ACT
29-02-16 to 26-06-16
Canberra Museum & Gallery, City
Highlights Tour: National Photographic Portrait Prize 2016
19-04-16 to 26-06-16 at 14.30
National Portrait Gallery, Parkes
Three Sixty Fashion Market - Winter
26-06-16 10.00 to 16.00
Fitters Workshop, Kingston Foreshore
Heartbeats & GL
30-06-16
The Street, Childers St City
Aquis Brumbies Vs Reds
1-07-2016 at 19.40
GIO Stadium Canberra, Bruce
World Curry Festival
08-07-16 to 10-07-16
City Centre, City Walk, Canberra
Aquis Brumbies Vs Western Force
16-07-16 at 19.40
GIO Stadium Canberra, Bruce
The Little Prince
13-07-16 to 16-07-16
The Street, Childers St City
Light Translations
02-06-16 to 17-07-16 10.00 to 16.00
Canberra Glassworks, Kingston
Play with the Band: ACO Virtual
09-05-16 to 17-07-16 09.00 to 17.00
National Museum of Australia, Acton
Totally 80’s
17-07-16 at 19.30
National Convention Centre
Winter Festival in the City
23-06-16 to 17-07-16
City Centre, Garema Place, Canberra
Happy Birthday Play School: Celebrating 50 years
07-05-16 to 24-07-16 09.00 to 17.00
National Museum of Australia, Acton
Giants Vs Richmond
30-07-16 at 13.45
StarTrack Oval, Griffith
OUR Land People Stories
28-07-16 to 30-07-16
Canberra Theatre, City
AfterDARK - Winter Lantern Tours
04-06-16 to 06-08-16 at 18.30
Australian National Botanic Gardens, Acton
Mysterious eyes: Arthur Boyd Portraits from 1945
04-05-16 to 14-08-16
National Portrait Gallery, Parkes
Canberra Truffle Hunts
05-06-16 to 28-08-16
The Truffle Farm, Mount Majura Rd Majura
Kaninjaku: Stories from the Canning Stock Route
09-05-16 to 28-08-16 09.00 to 17.00
National Museum of Australia, Acton
The Truffle Festival - Canberra Region
01-06-16 to 31-08-16
Canberra Region
Tough and Tender
15-07-16 to 16-10-16 10.00 to 17.00
National Portrait Gallery, Parkes
Art and Dementia Tour
21-06-16 to 15-11-16 at 11.00
National Portrait Gallery, Parkes
Ranger Guided Walk & Activities at Tidbinbilla Nature Reserve
18-02-16 to 31-12-16
Tidbinbilla Nature Reserve, Tidbinbilla
National Dinosaur Museum Public Tours
02-04-16 to 26-03-17
National Dinosaur Museum, Nicholls
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CABBERRA THIRTY-four - 11
Cabbies’ Afternoon Tea The Ultimate Canberra Experience Prize Winner
Congratulations Sedha Sao! The Prize: The Ultimate Canberra Experience • Accomodation & Breakfast At The Mantra On Northbourne • Family Pass To The National Zoo & Aquarium • Family Pass To Telstra Tower • Family Pass To The Canberra Walk-In Aviary • Infun Passes For Questacon, Cockington Green and The Australian Institute Of Sport • Double passes to the museum of Australian democracy • Complimentary Wine from the Canberra Region wineries.
CONGRATULATIONS SEDHA SAO
ROBERT, MICHAEL & BRITT WITH THE WINNING TICKET
A special thank you to VisitCanberra and the prize contributors for organising a fantastic Ultimate Canberra Experience for the lucky winner.
12 - CABBERRA THIRTY-four
We would like to thank all the drivers who attended and entered into the draw - it was great to see you there!
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NEW cabspot 62! Pickup @ Kingsley Street, Rear of Lena Carmel Lodge ANU COmmon
62
AMBASSADOR DRIVERS & DRIVER POINTS
Commendable Drivers
April 2016
CHANH NGOC HA Your passenger rang to say she was very happy with your customer service. she was quite pleased with how friendly and talkative you were with her children and appreciates the fact that you assisted her with her shopping. Thank you for providing great service Chanh. RAYMOND A GULLIFORD Your passenger praised how courteous you were and was very thankful for the assistance you gave her & her family with their luggage when picking them up from the Airport. They said they would happily travel with you again.
SUNMUGAM CHANDRAMOHAN Your passenger was having trouble getting all of her luggage over to the rank to get into a taxi, you asked her to take you to her luggage and you carried it to the car for her. When you arrived at the destination she found the bus/train station rather confusing, you helped her understand and ensured that she knew the correct bus to get on before leaving the station. She was very thankful for your assistance.
contact centre feedback & Commendable Staff A Thank you note from a customer: I just want to thank you guys again for all the effort you went to this morning to help myself, my husband, and our infant daughter. We had broken down on the federal highway, and after ringing NRMA, 8 different towing companies, Queanbeyan Taxis, and even the Queanbeyan police and were refused help (yes! Even by the police!!) you guys went above and beyond to come get us from the freezing road side that we had been stranded on for three hours and did so in such a quick time and such a caring and helpful manner. We are home safe and sound, our daughter tucked up in bed sound asleep and safe, and we owe it to you guys! Please let us know if there is some sort on contribution we can make to your outstanding services and again, thank you so much, from the bottom of my heart, it means the world to us. STEPH CRAWFORD
“A big thank you to your receptionist for tracking down my glasses lost in a Taxi. She was highly efficient, friendly and helpful. Great result, much appreciated� Thank you for always being so professional and efficient Steph.
Steph Crawford
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AMBASSADOR DRIVERS & DRIVER POINTS
driver points winners
April 2016
How to earn points? Pickup within 6 minutes = 1 Point | Reject a Job = Minus 1 Point | Recall a Job = Minus 1 Point JAGPREET SINGH BRAR DAVID BENNETT TONY DELUCA VIVEK DABUR KULTAR SINGH MALCOLM FORSYTH SAN DIEP TERRANCE PLENTY KASHMIR SINGH
KRISHAN PAL SINGH
AMANDEEP SINGH
ONLINE CUSTOMER DRIVER RATINGS 18% 0% 11% 14% 57% facebook.com/AerialCG
KANWAL YUVRAJ GILL CABBERRA THIRTY-four - 15
OUT & ABOUT
Out & About
JASON (AERIAL), RAJ, MICHELLE (AERIAL) & QAISER
BRITT (VISIT CANBERRA) & BALJIT SINGH
Cabbies Afternoon Tea
CHARAN VIR SINGH
JASON (AERIAL) & DRAGO
16 - CABBERRA THIRTY-four
AMIR
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OUT & ABOUT
Sikh Festival of Vaisakhi Sikh Taxi Drivers of Canberra celebrated the Sikh festival of Vaisakhi on the 27th of April which marks the 315th anniversary of the birth of Khalsa. The festival bears a great significance for the Sikhs due to the fact that on the Vaisakhi day in 1699, the 10th guru of the Sikhs, Guru Gobind Singh Ji laid down the foundation of the Khalsa and bestowed them with the teaching of defiance and gave them a code of conduct for serving disadvantaged and indigent. This day is also observed as the ‘thanksgiving’ day by the farmers whereby the farmers pay their tribute, thanking god for the abundant harvest and also praying for the future prosperity. The Sikh Guru’s teach equality among all humans and guide us. ‘let no one be hungry where the spirit of god prevails” Encouraged by this verse the followers of Sikh religion often organise free community kitchen as a mark of respect toward their Guru. It is known as Guru-Ka-Langar where the food is served to everybody without any consideration of caste, color, creed and status in the society. Following this practice Sikh Taxi drivers of Canberra distributed free breakfast and coffee at Canberra Airport to mark the festival. This was kindly organised for all taxi drivers by Jagjit Singh & Associates of STDAC
In attendance: Phil (Aerial), Indereet Singh, Narinder Singh, Jatinder Majithia, Simran bal, Manprit, Rajinder Gatora, Bal it Singh, Anmol Singh, Amardip Singh, Vishal Sach deva, Mahindrapal Sidhu, Aman Dhillon, Preet Dhillon, Malkiat Dhillon, Aman Bassi, Abishek, Honey, Charan vir, Harjinder Dhindsa, Rajbir Sandhu, Taranjit, Indi, Livetesh, Gurjit, Sumit Obroie, Prabh and other Associates of STDAC
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