CabBerra Aug/Sept Issue 37

Page 1

The Official Newsletter of Aerial Capital Group Ltd ISSUE 37 AUG/SEPT 2016

ctia news

pg.8

new Minimum Language standards pg.7

the aerial pay in model,

find out more here pg.4

PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.


KING CABBIE’S TIPS PROMOTE THE NEW PAYMENT OPTIONS TO YOUR CUSTOMERS. THEY CAN NOW CHOOSE TO PAY A FIXED FARE WHEN THEY BOOK ON OUR WEBSITE. WWW.CANBERRAELITE.COM.AU

M

rning

Once again in collaboration with Visit Canberra Cabbies Breakfast, 7th of September 2016 at Canberra Airport. 7am to 9am


CONTENTS ISSUE #37 AUG/SEPT 2016

FROM THE MD’S DESK

PG2

OUR CONTACT CENTRE

PG3

AERIAL PAY-IN MODEL

PG4

NEW DISPATCH ISSUES

PG5

LETTER TO ANDREW BARR

PG6

MINIMUM LANGUAGE STANDARDS

PG7

CTIA NEWS

PG8

EVENTS

PG10

NEW UNIFORM

PG11

FLORIADE 2016

PG12

FASHFEST 2016

PG13

COMMENDABLE DRIVERS

PG14

CANBERRA AIRPORT REMINDER

PG15

For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au

CAPITAL GROUP LIMITED


AERIAL NEWS

FROM THE MD DESK ’s

This issue of CabBerra follows closely on the release (1st August) of the ACT Governments’ stage 2 taxi innovation regulations. These new rules will start to have major effect from 1st November 2016. This change requires careful thought as it will have wide ranging impact. The documents are on the ACT Government’s taxi innovation website.

services. There will be no race to the bottom.

CabCharge has written to Aerial to advise that their platform will comply with the new 5% legislation from 1st November. New taxi stickers and docket books will be made available to Aerial’s fleet shortly. Operators and drivers need to understand that this change will be live from 1st November and the old paperwork and signage must be removed. More information is available from aerial’s reception if required. The stickers and dockets books will be available as soon as they are released by CabCharge.

• See clause 226 bookable vehicle passenger – offensive behavior or language. This is a strict liability offence of 10 penalty units ($1400)

The new regulations make wide use of strict liability penalties. This new regime is applied to TBS (Transport Booking Services i.e. The old network), taxi operators and taxi drivers as well as other transport providers (hire cars, ridesharing etc.). It is worth taking the time to understand what strict liability is and what it means in terms of penalties, defense and how criminal liability may be applied. I will not go into detail here other than to say that on the spot fines of up to $2,800 for an individual and $14,000 for a corporation may be issues that need proper understanding for all people involved in providing transport services. Get some advice. The big question here is – how effective will the RTA be in applying these new powers? Only time will tell. For what it is worth Aerial interprets the new stage 2 regime very positively. i.e. Public safety is important. For a business service provider (TBS, operator or driver) it means that– get things done properly every time because if things go wrong don’t worry about an excuse. If it happened, then you have two choices – pay the fine or go to court and risk a fine, a criminal record, a legal bill and very little likelihood, if any, that you can win. So Aerial’s approach, based on our current reading, is going to be to enhance our professional business practices. To place extra effort and focus on the market and our

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Examples of strict liability that may help to explain this new approach; • See clause 222 in the new regulations – bookable driver must not tout for passengers. This is a strict liability offence with a maximum penalty of 20 penalty units ($2,800).

• See clause 228 - bookable vehicle passenger lost property – failure to return or submit property to a TBS strict liability offence - 5 penalty units ($700). Aerial’s innovation process is continuing apace and September to November will see new booking and driver services rolled out to our Canberra Elite and Silver Service fleets. The fleet may be interested in the impact of Aerial’s most recent feature upgrade that enables drivers to call passengers directly, with full privacy, on mobile and fixed lines via our call center. Prior to rolling this service out our call center was experiencing driver radio queries approximately on every second booking (1 in 2). The new feature has pushed this frequency out to 1 in every 6 bookings. A great improvement in service for both drivers and customers. More of these innovations, particularly for drivers, will follow in coming months. This issue of CabBerra introduces our new pay-in model. It focuses on helping drivers to be better business operators and possibly move to become taxi operators. Read the article in this issue or phone (02) 6126 1570 for more information. This new model is starting out as a trial and we hope it will grow into a major business tool

MARK BRAMSTON, MANAGING DIRECTOR

CAPITAL GROUP LIMITED

facebook.com/AerialCG


AERIAL NEWS

our Contact Centre

In the Contact Centre we have a team of people filling numerous roles all with the same goals in mind – to provide a valuable service to our travelling customers and our drivers.

The Contact Centre understands the importance of the role of Self Help applications and the need for us to ensure that booking details are accurate in order to assist drivers in making contact with the customers.

On any given day the Agents take in excess of 1000 phone bookings as well as enquires. The speed and accuracy in which we take bookings has a direct effect on the outcome of the satisfaction of the customer as well as the success of the drivers shift.

Keeping in mind that the Contact Centre is essentially a “bookings office” and we are able to assist drivers with most matters pertaining to bookings and dispatch queries.

The Agents work hard to provide accurate bookings with the information from the passengers as well as local knowledge. The dispatcher plays an integral role in maintaining the integrity of the dispatch system by vigilantly monitoring the bookings to ensure accuracy, assisting the drivers by attending to their queries as soon as possible and working with the drivers to connect them with the passenger to avoid no jobs. While a great number of bookings come through the Contact Centre, a large number are made by “Self Help” applications. IVR, website and Mobile Booker to name a few. facebook.com/AerialCG

However, there are a number of matters that are outside our scope of works/responsibilities and do need to be directed to the Administration or the Fleet Department. These matters include system issues, workshop appointments and issues with other drivers. The communication between drivers and the Contact Centre is vital in maintaining the network and providing great customer service. The information that is passed on to us by the drivers is often invaluable. This includes information about traffic accidents, traffic delays, fares waiting on ranks and public pick-ups during peak times.

CABBERRA THIRTY-SEVEN- 03


a t te n t i o n

DRIVERS Have you ever dreamt of being an operator & running your own business? If the answer is yes, Aerial has an innovation to help you decide.

The Aerial Pay in model HOW IT WORKS Aerial has fully fitted out taxis for you to hire for a shift in order for you to try out what it’s like to run your own taxi.

DO I QUALIFY? Have You Had A Taxi License for 12 Months or More Do You Have A Good Record As A Taxi Driver Have A Clean and Neat Uniform Presentation Are Not Restricted In The Hours You Can Work by A Work Visa

If the answer is yes to the four questions above then you are eligible to register for Aerial’s pay-in model More information can be found on the Aerial website at aerialcapitalgroup.com.au/pay-in or contact us on 02 6126 1570. *Terms and conditions apply to approved applicant(s) only


AERIAL NEWS

New Taxi Dispatch issues In September new dispatch features will be made available to the fleet. Look for messaging via the car MTData terminal to confirm when these features have been activated: 1 - SMS Text confirmation on bookings – All jobs

contact is only via Aerial’s PBX. To enhance customer service, drivers that have previously abused the call back feature will be excluded from the SMS text Customer “direct contact to driver” feature.

All booked jobs will result in an SMS Text confirmation being sent to the customer. Where the customer has provided a contact number, either mobile and/or fixed line, the text will contain the TX number to which the job has been assigned and it will provide a simple contact via call back between driver and customer and customer and driver.

The most common abuse is where a driver makes a call to a customer and asks for the destination and if it is a short taxi trip then this driver asks for the job to be recalled. This results in a driver penalty of suspension of call back services for three months.

This system uses Aerial’s PBX and maintains privacy of both customer and driver contact numbers.

For the Canberra Elite fleet, an extension of the current GEO fence restrictions are being trialled and will be implemented around the Airport rank. The GEO fences will enclose the area (areas 50, 51) bounded by the feeder rank and taxi holding area.

Currently the driver to customer contact has proven very popular with drivers. Aerial’s radio queries on booked jobs have declined (from 1 query on every 2 bookings to 1 in every 6). Driver acceptance of this call back service has been excellent. All drivers that have good performance records on this service will automatically be logged in to receive contact directly from Customers. 2 - Customer “direct contact to driver” – SMS Text When the SMS Text option is switched on then the customer will also receive information via the text that will enable them to directly call the driver to whom the booking has been assigned by dispatch. Again privacy is protected and the facebook.com/AerialCG

Airport Geo-Fence restriction - Trial

This means that a Canberra Elite taxi that enters this geo-fenced area will only get work from the Airport rank. No book jobs will be allocated/ dispatched to CE cars in this geo-fenced area. The geo—fences are needed to stop the prevalence of cars on the airport rank continually rejecting work or accepting work and then recalling the job. Commissionaires will be assisting with the trial and in particular looking to assist Silver Service cars picking up bookings at the airport. Driver feedback is welcomed.

CABBERRA THIRTY-SEVEN- 05


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FLEET NEWS

Minimum language standards for new taxi drivers have changed Good news for new taxi drivers with a relaxation of the regulations surrounding language tests. The following language tests have now been accepted for any person applying for a “T” condition on their licence: (a) International Second Language Proficiency Ratings (ISLPR); (b) International English Language Test System (IELTS) test; or (c) Test of English as a Foreign Language internet-based test (TOEFL IBT). The following are the minimum required scores for each of the test components in the respective English language tests:

English Test

ISPLR IELTS TOEFL iBT

Minimum Scores for English Test Components Listening Reading Speaking

Writing

3 6 18

1+ 4 8

2 4 2

2+ 5 14

Exemptions apply for citizens or passport holders of the following countries: (A) Australia; (B) Canada; (C) New Zealand; (D) Republic of Ireland; (E) United Kingdom; (F) USA Please contact the RTA if you are in doubt about whether you are required to undertake a language proficiency assessment. Full information on how to obtain a “T” condition is contained in Aerial’s New Taxi Driver Information Pack available at reception or on our website. Obtaining a PIN to drive in Aerial’s Canberra Elite Fleet. Once applicants have obtained their “T” condition they will be required to complete further steps in order to obtain a PIN to drive in the Canberra Elite fleet. These include: • A minimum of 10-12 hours jockeying where the trainee becomes familiar with major Canberra landmarks, common pickup and dropoff points, customer service and use of the electronic equipment in the taxi. Jockeying is a very important part of a new drivers training and operators should ensure that any driver taking a jockey on board has the skills and experience to deliver the appropriate training. • Complete the Aerial Taxi Driver Induction Course. This is a one day course designed to ensure a new driver has all the skills to become a competent taxi driver. It includes: • Work Health and Safety practices in a taxi • Disability Awareness • Customer service • Use of electronic equipment in the taxi • Aerial’s rules • Practical driving assessment which focuses on local knowledge. The new driver is required to drive to selected destinations without the use of a navigational aid. The list of destinations is included in the New Taxi Driver Information Pack. Exemptions apply to students with the requisite local knowledge.

facebook.com/AerialCG

CABBERRA THIRTY-SEVEN- 07


CTIA NEWS

NEWS INTERESTING TIMES The Chinese curse “may you live in interesting times” has been with the Canberra Taxi Industry since the end of last October when Uber commenced in our city. And have we seen interesting times? Firstly, the Chief Minister decided –prior to the so called “innovation inquiry”- to give Uber the go-ahead and arrogantly dismissed arguments against the idea from the taxi industry. The industry was promised a level playing field, which at the time of writing has not yet been established. It was to be in place in March or April and then August 1st. If it has been declared prior to the release of this edition of CabBerra, the CTIA will be keen to see just how level it is. The CTIA will be very interested to know if the chief minister will allow his administrators to do their jobs if Uber displays its usual form and ignores any levelers it does not like.

• Uber needs a publicity fix every four to six weeks so people do not forget them. This is why at least three studies done this year either by a professor or an accountancy firm (hired guns commissioned by Uber) have appeared and proclaimed a list of community benefits facilitated by Uber, and why Uber will gain free publicity by organising delivery of ice cream or kittens or pups for fundraising projects. • The only reason some Canberrans are using Uber is that they have received $20 gift vouchers. • Uber has not made any money yet and although it is worth billions, it has been pouring millions and millions into China and India and running third in China and battling in India. Secondly, a new taxi group has silently emerged in Canberra. This group has been called ACT Cabs, and it claims it can deliver cheaper services to taxi operators. It claims we need more competition in Canberra. It is believed ACT Cabs is starting with ten cars.

Let’s look at a few facts.

This is interesting because, although it is said that from small things, big things grow, experience shows, among other things, that for ten cars to make a competitive impact they would need to be driven and operated by ten extremely dedicated, unified and disciplined owner/drivers who did everything from drive to take phone calls and help with administration. It might be possible to provide cheaper services to operators, but only if all of them generously volunteer their time.

• If Uber has thousands of drivers, you may be sure they are not the same thousands they claimed to have before Uber commenced in Canberra. The treatment of Uber drivers and their emerging awareness of Uber’s false claims lead to a very high turnover of drivers, and is sending taxi drivers “back home”.

There is a belief among some that “working the airport and the ranks” will provide enough income for survival. This might almost be true for owner/drivers (there are two or three independents), but bailee drivers need their income topped up with booked work, and GoCatch is hardly enough.

• The fear that Uber cars are everywhere is an exaggeration. The Uber display will show many cars in an area but this is part of the “con”. A person recently called Uber when his phone screen showed a large number of cars in Braddon. He was located within one kilometre. It took eight minutes for the car to arrive. In other words, the picture was false. Uber has admitted this happens due to a “glitch”.

The ability to provide other services such as insurance deals, car financing, driver training and equipment maintenance will necessitate the engagement of skilled staff.

Uber has taken a bite of work from Saturday, and to a lesser extent, Friday nights. Some operators have the impression that Uber has thousands of drivers and that they are everywhere.

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If the new group can overcome the difficulties it will encounter and (most importantly) enhances the image of the taxi industry, it should be a welcome addition to the facebook.com/AerialCG


CTIA NEWS

CTIA NEWS

Canberra taxi scene. If its entry leads to a drop in service to the public and to the image of the whole taxi industry, it will assist Uber’s marketing plans. However, good competition is good competition, ensuring interesting times. Thirdly, the above shows we have arrived in a new world. We cannot rely on the old definitions of fair play. We need to assess the new rules and change our outlook to enable the taxi industry, or whatever definition it might carry in the future, to survive and thrive. Below are a few points to consider: • In Canberra, Aerial holds over 90% of the rank & hail and booked door-to-door market. It holds that because of the good service it has provided for many years. Its pick-up times are comparable to Uber’s.

• The taxi industry is now part of two industries, one is rank and hail, the other is the booked car industry. • For rank and hail work, taxi fares are set by the government, but it is expected that maybe within 12 months, fares for booked work will be deregulated (as they are in NSW). How will this be approached? • It is expected the release of the 47 surrendered taxi licence will be done gradually and the government has said that there will be no release of further new licences before 2019. • New technology should make it reasonably easy to monitor and manage taxi rank service requirements. • Changes have come and there will be more, and much debate about directions to be taken. The taxi industry cannot go back. We cannot whinge and win. We have no choice but to compete if we are to hold our market. So in short, the glass is at least half full. Wishful thinking? Maybe, but we certainly are living in interesting times.

• The provision of top class apps and payment systems attract and hold clients and enhance the ability to hold customers. CHAIRMAN CANBERRA TAXI INDUSTRY ASSOCIATION facebook.com/AerialCG

CABBERRA THIRTY-SEVEN- 09


EVENTS

August - setemper 2016 EVENT

DATE AND TIME

LOCATION

Honouring Vietnam Veterans

16/08/16 @ 05.30 - 17.15

Australian War Memorial

Making Health Food Taste Great: Dr Ingrid Appelqvist

16/08/16 @ 17.30 - 19.00

The Shine Dome

Fearless Comedy Gala

18/08/16 @ 19.30

Canberra Theatre

Snugglepot and Cuddlepie

20/08/16 @ 11.00 - 14.00

Canberra Theatre

The Laughing Samoans

20/08/16 @ 19.30

The Street Theatre

Step into the Limelight

25/08/16

AIS Arena

Bowie Unzipped

27/08/16 @ 20.00

Canberra Southern Cross Club Woden

Capital Country, Truffles & Bettongs Tour 21/08/16 - 27/08/16 - Mulga Bicycle Tours

Various Venues

Canberra Writers Festival

26/08/16 - 28/08/16

Various Venues

Tastes of Two Regions - Jones Winery & Vineyard

28/08/16

Pialligo Estate

Glenn Shorrock

02/09/16 @ 20.30

The Auditorium, Erindale Vikings

The Eagles Show

09/09/16 @ 20.00

Canberra Southern Cross Club Woden

Handmade Market

10/09/16 - 11/09/16 @ 10.00 to 16.00

Exhibition Park

Old Bus Depot Markets - Green Savvy Sunday

18/09/16 @ 10.00 to 16.00

Old Bus Depot

Australian Cool Climate Wine Show

19/09/16 - 24/09/16

Flint in the Vines, Murrumbateman

The Whitlams

23/09/16 - 24/09/16 @ 20.00

The Street Theatre

Learn Travel & Night Photography with your DSLR Camera

20/08/16 - 12/11/16 @ 15.00 to 18.30

Blundells Cottage, Parkes

Bigger on the inside: Collecting Dr Who

16/07/16 - 20/11/16

Canberra Museum & Gallery

Seafood Buffet at The Courtyard

27/05/16 - 30/12/16

Courtyard Restaurant, Mercure Canberra

Spring Three Sixty Fashion Market

25/09/2016 @ 10.00 to 15.00

Fitters Workshop

FashFest

29/09/16 - 01/10/16

National Convention Centre

GAMMA.CON

17/09/2016 - 18/09/16

AIS Arena

Confluence Festival of India - Nrityagram 17/09/16 @ 16.00 to 18.00 Dance Ensemble

James O Fairfax Theatre - National Gallery

Confluence Festival of India - Bollywood Workshop

17/09/16 @ 16.00 to 18.00

Canberra Theatre Centre Forecourt

The Tradies Murrumbateman Moving Feast

01/10/16 - 02/10/16 @ 10.00 to 17.00

Various Wineries, Murrumbateman

Federation Gallery Special Opening - See The Constitution

24/08/16 - 03/10/16 @ 09.00 to 17.00

National Archives of Australia

Papillon

29/08/16 - 08/10/16 @ 18.30

The Street Theatre

Spring Tea - Parliament House Gardens

01/10/16 - 08/10/16 @ 14.00 to 16.00

Parliament House

Heart & Home : A collaboration between The Chairman Hong Kong & The Chairman & Yip Canberra

25/08/16 - 03/09/16 @ 18.00 to 23.00

The Chairman & Yip

Canberra Moon Festival

10/09/2016 @ 14.00 to 18.00

Lennox Gardens

Winter Wonderland Photographic Exhibi- 08/08/16 - 04/09/16 @ 09.00 to 16.00 tion

National Arboretum Canberra

Ultimate Museum Experience

09/08/16 - 01/04/16 @ 10.00, 13.00 & 15.00

National Museum of Australia

For Country, For Nation

23/08/16 - 30/04/17 @ 22.00 to 17.00

Australian War Memorial

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INTRODUCING NEW UNIFORM OPTIONS FOR CANBERRA ELITE TAXIS Short Sleeve Polo

$25

65% Polyester for durability, 35% Cotton for comfort 210gsm double knit pique fabric UPF Protection 50+

CAPITAL GROUP LIMITED

currently stocking sizes M & L

SoftShell Jacket

$80

100% polyester stretch bonded 3 layers fabric, micro fleece lined, wind and rain resistant 3 x zipped pockets. sizes M & L coming soon.

AVAILABLE AT AERIAL RECEPTION. Don’t have your size? Contact Reception to register your interest for future orders.

facebook.com/AerialCG

CABBERRA THIRTY-SEVEN- 11


Floriade 2016 IMAGE CREDIT:VisitCanberra

Event Dates & Times: Saturday 17th September - Sunday 16th October. Monday - Friday 09.00 to 17.00. Weekends and Public Holidays 09.00am -05.00pm.

Floriades NightFest: Wednesday 28th September - Saturday 2nd October. IMAGE CREDIT:VisitCanberra

06.30pm to 10.30pm

IMAGE CREDIT:VisitCanberra

Taxi & Hire Car Directions: Taxi Rank will be located near the Main Entry to Floriade at the Regatta Point car park at CabPoint 10. Taxis and Hire cars may stop to drop off & collect passengers in the allocated parking bays at Regatta Pl car park, to ease congestion there will be 3 spaces made available to be used as a temporary taxi rank. Hire cars may also set down and pickup in the designated area, but then must move on. We have been provided with a map to indicate the rank location.

General Information: Parking at Acton Park during the week will remain in normal operation. The existing ‘3 for free’ and pay parking areas at the Northern end of Acton Park will remain in operation to accommodate commuters and visitors to the bike hire and ferry terminal facilities. Parking will be free on Weekends and Public holidays. The Floriade site at Commonwealth Park, including the Regatta Point car park, will be closed to the public from 07.00am Monday 22nd August as preparations are made for Floriade 2016. During the set-up and pull-down of the event, this site becomes a construction zone and is closed to the public. The fence will come down and the park re-opens to the public from 09.00am Monday 31st October.

12 - CABBERRA THIRTY-SEVEN

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a

BRINGING FASHION INTO EVERYTHING

FASHION / MUSIC / FILM

THREE NIGHTS, SIX DISTINCT SHOWS TICKETS ON SALE NOW FASHFEST.COM.AU


Commendable

AMBASSADOR DRIVERS & DRIVER POINTS

Drivers

June and July HUSSAIN MIRDADI

‘I would like to commend this driver for the assistance and kindness shown on the 2nd June, You picked up my mother and took her to her appointment at Brindabella Specialist Centre. Your patience and kindness in assisting my mother, whom suffers from severe alzheimers and has minor mobility issues, was exemplary. Thank you Hussain, your outstanding service was greatly appricated.

NICK ANDRADE A passenger you picked up to take to the Airport early one morning has written in to thank you for your exceptional service and let you know how grateful she is. Your passenger said she did not hear you pull up as your car was very quiet and she appreciated that you got out to knock and check. When you dropped her at the Airport she had left a strap from her coat in your car, when she arrived home from her holiday she found you had returned the strap to her house and left it in the mailbox for her.

SAM GRAHAM A customer had left a bag in your taxi, upon receiving a lost property message from the contact centre you had located her handbag and left the rank and your position in the area to return the handbag to the owner. We were informed that you would not accept payment for doing so. Your customer wants you to know she really appreciated that and thought it was a very kind gesture.

driver points winners How to earn points? Pickup within 6 minutes = 1 Point | Reject a Job = Minus 1 Point | Recall a Job = Minus 1 Point LENG DIEP

RAVNEET SINGH

ROBERT MATHE

DAVID JOHN MONTGOMERY

HARDEEP SINGH KAMBOJ

KOSTA TALEVSKI

CHOR LIM CHEAH

HUU QUANG LY

MAHESH KUMAR GOYAL

JOHN TURNBULL

MUHAMMED SHAFIQ

GURTAJ SINGH

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REMINDER TO ALL DRIVERS ON BEHALF OF

canberra airport

We have received reports that taxi drivers are continuing to speed excessively throughout the airport precincts. This behaviour is not only dangerous to the drivers involved, but also affects the safety of Canberra Airport clients and employees. Speeding within Airport Property is not and will not be tolerated, please ensure that you keep to the speed limit of 40kms per hour It is also a security requirement to make sure you remain with your vehicle at all times once you have proceeded past the boom gate. The Airport has a responsibility to ensure that members of the public and staff are as safe as possible. Any further incidents of this nature will require AFP involvement, Police will be patrolling more frequently to enforce these rules and stop the unacceptable behaviour. facebook.com/AerialCG

CABBERRA THIRTY-SEVEN- 15


EASYCAB BY CANBERRA ELITE IS A QUICK TAXI BOOKING SYSTEM DESIGNED FOR LARGE NUMBERS OF CONSECUTIVE BOOKINGS Easy Cab is a complimentary booking system that makes consecutive taxi bookings very quick and easy. This system offers efficiency where there is no need to wait in a queue to speak to an agent and one booking can be made in seconds. Perfect for busy receptionists and hospitality staff to book taxis for their clientele.

i

How does it work? A speed dial can be set up on phones where taxis can be booked simply by calling the dedicated number and entering a ticket number. A taxi is automatically dispatched to the next available car. We know to send the taxi to you as we recognise the phone number you are calling from and have linked it to your location. One of our staff members will visit you at your business premises to show you how the EasyCab system works. This simple process only takes 5 minutes. If your business has a private phone number, you can still use the EasyCab system by entering an ID number, a pin and the passenger ticket number.

TAXI What is the customers’ role when using EasyCab? The customer’s role is to simply wait at the designated pick up point and present the ticket to the driver.

What should a taxi driver do when picking up an EasyCab customers from the Hotel? The driver will request the EasyCab ticket number to ensure that they have made contact with the right passenger.


Can I get reports on the volume of business that Easycab does at my hotel? Yes, the reports can be provided, free of charge, and can cover any time period. Simple place an email request with marketing@aerialcapitalgroup.com.au and specific the time period required.

$

What does it cost? Nothing – EasyCab is a complimentary free service installed by Canberra Elite Taxis for businesses in Canberra to use. It simplifies the process of booking a taxi.

We will also provide you with the ticket numbers at no cost to give to your customers after bookings are made. A re-supply can be arranged by contacting 02 6126 1696 or email marketing@aerialcapitalgroup.com.au

1

Other ways to book a taxi? A Cab-spot number makes it easier for your customers to locate the designated pick up point. We can also arrange this at no cost.

If you need to make a future booking go online to book and track. Visit Canberraelite.com.au on your desktop or smartphone. Quickly and easily book one or multiple taxis, a wagon or a maxi taxi. Know how far away the taxi is by using the track function. Alternatively, you can Book Now using your GPS location. For convenience make it an app by saving a shortcut to your mobile or tablet home screen.


YOU COULD HAVE THE MISSING PIECE OF INFORMATION ABOUT A CRIME IN OUR COMMUNITY

Go online, report anonymously and you could be rewarded (up to $1000) for your information. CONNECT WITH CRIMESTOPPERS

crimestoppers.com.au 1800 333 000

SEE, HEAR, SAY SOMETHING


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