Bond Residential Company Brochure

Page 1


making the difference...

Founded in 2009 by Graham Hughes, Steve Wiggins and Lee Mann, Bond Residential specialise in Residential Sales, Land & New Homes, Residential Lettings and Property Management. Located in Chelmsford and Danbury our aim is to ensure all of our customers receive an exceptional service. We achieve this by focusing on your personal needs and by using our local knowledge and years of experience to ensure your home is sold for the highest price. We are also proud to be members of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations, ensuring we provide you the best possible advice.

making the difference...


1 2 3 4 5 6

To treat all customers as we would wish to be treated ourselves To ensure you always receive friendly and honest support and advice To never withhold any facts or information To never promise anything that we are unable to deliver To agree service levels with you from the outset To have complete transparency in all our dealings


To provide you with an accurate guide to your homes value and not to deliberately overvalue your home to win your business


To ensure your complete satisfaction throughout.

making the difference...


making the difference...


Graham Hughes Director Graham was born and raised in Chelmsford and after moving to Brentwood for a brief period moved back to Chelmsford in the 1990’s. He started working with Steve at Taylor & Co in Chelmsford in 1993 and went on become Area Manager for Taylor & Co’s Essex Offices. He co-founded Bond Residential in 2010 with Steve and firmly believes customers deserve a more personal and caring approach to selling their home than the majority of estate agents are able to offer. Graham is proud to live in the local area with Helen and their three children. In his spare time he enjoys watching his beloved Liverpool (1970’s Child) Graham also enjoys regular spin classes at the Gym.

Steve Wiggins ANAEA Director Steve was born in Clacton and has lived and worked in Essex for most of his life. His Estate Agency career started at the age of 16 and he built a career working for some of the UK’s leading estate agencies and was responsible for running multi branch operations in Essex, Kent, Suffolk and Norfolk. In 2010 he teamed up with Graham again to start Bond Residential. Steve is extremely focused on providing customers with all of the support, advice and guidance they need when moving home. He lives in Lexden with his wife Alison, their two children and two french bulldogs. He is an Ipswich Town season ticket holder and also still enjoys his childhood hobbies of keeping tropical fish as well as having a stunning collection of Japanese Koi carp.

Lee Mann Director Lee was born and raised in Chelmsford and is very proud to call our wonderful city his home. He lives with his wife Hannah and their two sons. Lee started his estate agency career in the late 1990’s and teamed up with Graham and Steve at Bradford & Bingley estate agents prior to launching Bond Residential in 2010. Lee has forged an enviable reputation within the industry for his extensive knowledge of land values and the new homes market which has seen Bond Residential sell some of Chelmsfords’ most prominent new housing developments. In his spare time Lee now enjoys coaching his sons local football team.

making the difference...


Jack Wilson Senior Sales Consultant Jack grew up in Galleywood and attended Great Baddow High School. On leaving school Jack spent a summer in America coaching football before returning to the UK. He joined the Bond Residential Apprenticeship Scheme in 2015 and successfully completed his apprenticeship, gaining a Level 2 NVQ in sales and marketing. He has continued to study and broaden his knowledge and is a highly regarded member of the Bond Residential Family.

Matthew Rampersad Senior Sales Consultant Matthew has lived in Springfield his whole life and attended Boswells High School. His sales career commenced with a prominent global telecommunications company, during which time he regularly set new sales records. Matthew was then persuaded to join an old school friend working in the estate agency industry. During this time Matthew focused on expanding his industry knowledge and studied extensively. Matthew has built up an outstanding reputation in his local area and joined the Bond Residential team in 2019 as one of our Senior Sales Consultants.

Richard King Sales Consultant Richard also joined the team in 2020. He is proud to have lived in Essex all of his life and now resides in South Woodham Ferrers. Richard is a people person and started his career in the hospitality and leisure industry and changed his career path to estate agency back in 2015 and prides himself on providing customers with a very personal service ensuring they receive excellent communication throughout their home moving journey.

Melvin Tuttlebee Senior Sales Consultant

Michelle Goodwin Lettings Manager

Having successfully run his own estate agency business within the Chelmsford area for years, Melvin is one of the area’s most respected property professionals. His extensive knowledge of the industry and home buying process makes him the ideal person to look after our customers and ensure they are kept fully informed once we have agreed a sale. Melvin’s favourite past time is spending time with his beloved grandson who is the apple of his eye.

Michelle is our lettings guru with over 18 years of experience in residential lettings and property management Michelle has successfully grown our lettings department since joining us in 2015 to see it recognised as the Gold Winner in the South East in the British Property Awards, Michelle is also the proud winner of “most reviewed member of staff” having achieved some fantastic testimonials from our clients.

Helen Hughes Company Secretary

Alison Wiggins Branch Administrator

Helen initially started her estate agency career over 20 years ago and developed in to a very successful property valuer before marrying Graham and becoming mum to their three children. Helen has been an integral part of the growth and success of the company having been with us from our initial launch in 2010. Helen is now responsible for all of the Company Administration as well as preparing all of the Property Marketing at our Chelmsford office. Helen is a keen Gym goer and is an avid movie and cinema fan.

Alison joined her husband, Steve and the rest of the team at Danbury in June 2020 and is responsible for administrative procedures and customer care within the branch. Alison is ARLA qualified and has 30 years experience in the Property Industry. Working primarily in Lettings and Property Management, she has been responsible for portfolio, account and staff management. Alison enjoys walking two crazy French Bulldogs.

Nick has worked in the industry for approaching 20 years, he has worked at various locations across North Essex and lives locally with his wife and two sons. After being asked by a friend to join his Estate Agency at the turn of the century, his career has gone from strength to strength and following an intensive period of studying he qualified in 2009 in the Sale of Residential Property Level 3 – National Federation of Property Professionals. Nick prides himself on providing clients with a professional and personal service and was an integral part of the opening and launch of our newest branch in Danbury.


Nick Thompson MNAEA Assistant Branch Manager

Gary Moss Senior Sales Consultant Gary has lived in Essex all of his life and has over 20 years in Sales and Customer Service. He has worked in the property industry since 2015 and joined the team in 2020. He has worked in many locations in Essex including Hornchurch, Gidea Park, Shenfield and Langdon Hills. Having worked in these locations Gary has a unique insight and knowledge which allows him to greatly assist buyers looking to move out of London into the local area. Gary prides himself on delivering a high level of customer service and always strives to ensure his clients moving experience is as stress free as possible. He keeps tropical fish and likes to keep up to date with the latest advances in technology.

Hannah Mann Experienced Mortgage Adviser Hannah started her property career at Bradford & Bingley working alongside Steve & Lee as a trainee negotiator before deciding to concentrate on a career in financial services, initially working as a mortgage administrator before being promoted to a mortgage packager and then gaining her CEMAP qualifications and becoming a mortgage advisor. Hannah has worked with us since 2012 assisting our clients with financial advice. Hannah is extremely knowledgeable in the mortgage market as well as specialising in buy to lets and help to buy mortgages. Hannah lives with Lee and their two sons and their Dalmatian dog, Matilda.

making the difference...

Selling or letting your home is such an important process that you need to be sure that you’re getting the right help. Choosing the wrong agent can mean you lose thousands of pounds in low valuations or poor negotiations. That is why we use Feefo, a company which is trusted by thousands of brands to independently collect reviews from their customers – and those customers know that Feefo reviews are the real deal.



‘Excellent services, sold and completed in 8 weeks!’ Well done team! As expected you collectively delivered the sale of my property within the desired 8 week time frame. As a previous customer and a property investor, Bond have consistently delivered on their commitments. Foolishly, I did try out a different Chelmsford based independent agent initially, what a waste of time. They messed up on the sale of this property but I soon saw the error of my ways and quickly appointed the professionals. Don’t go anywhere else people.

Trusted Customer

‘Bond provided a fantastic service’ Bond held our hand through a difficult and long process of selling our mothers house after she passed away. They were friendly, professional and always provided updates. I would recommend Graham Hughes and the team to anyone looking for that personal touch.


Mr Glenn Standley

Michael Warner & Angela Bortoiozzo

‘Great service! Highly recommended’ Well what can I say. Right from the first time we went to the office and met Nick, who arranged our viewing, everything was so straight forward and we were always kept updated all the way through the transaction, in a very professional/courteous way. Would thoroughly recommend Bond Residential to anyone looking at purchasing in that area. Well done to you all!

Mr David Graham

‘Look no further than Bond’ We had used a couple of other agents pre Bond and had not been happy with the level of work being done to sell our house. From the start Bond were efficient. We never had to chase viewing feedback always receiving this within 48 hours. Once we had a buyer the communication was excellent and as a go between from us to the buyer and solicitors etc, we couldn’t have asked for more.

making the difference...

making the difference...


The marketing of your property can be the defining difference between not only going from ‘for sale’ to ‘sold’ but also in getting you the price you want. Here is a summary of just some of the things that are • Exclusive members for Chelmsford and Danbury of the 600+

branch Relocation Agent Network group

• Downloadable colour property particulars with detailed floor plans • Extensive Online Marketing with all of the major property portals

including Rightmove, Zoopla, Prime Location and OnTheMarket

• Social Media Marketing through Facebook, Twitter and Instagram • Email and SMS text confirmation for arranged viewings • Feedback provided after every viewing • Full financial qualification and verification undertaken for all

prospective buyers

• Dedicated Sales Co-Ordinator to ensure that once a buyer is found

the transaction proceeds as smoothly and quickly as possible

making the difference...

In addition to our standard marketing package we are able to offer clients the following bespoke marketing options. • Virtual Property Tours • Video Viewings • Professional Photography* • Accompanied Viewing Service • Drone or Elevated Photography* • Professionally prepared and written 12 page bespoke

glossy property brochures* *Additional fees apply

making the difference...


Our experience, legal knowledge and innovative marketing help ensure that we find a thoroughly referenced tenant for your property with the minimal fuss and delay. We can also tailor our comprehensive tenancy agreement to meet your own requirements.

LETTiNGS & MANAGEMENT making the difference...


A bespoke service tailored for individual homes

making the difference...


We recognise that Prime Residential, Period and Country Homes which enjoy some of the best locations in Essex require a tailored service that is as individual as you and your home are. We therefore offer a prestige marketing service with high quality laminated brochures using professional internal photography and aerial photos and video taken with a remote controlled drone, we also feature detailed floor plans as well as high profile advertising using the most effective local and national media, our own monthly in house magazine and enhanced internet marketing on portals such as Prime Location, Zoopla, On the Market and Rightmove.

Our specialist Land and New Homes department work closely with local and national new homes developers. So whether it is looking for a brand new home or advice on whether your garden or land may offer potential for development, we are here to help.

making the difference...


Residential Sales, Lettings & Property Management Chelmsford Office 43 New London Road, Chelmsford CM2 0ND 01245 500599 Danbury Office Eves Corner, 10 Maldon Road, Danbury, Essex CM3 4QQ 01245 222856

01245 500599

43 New London Road, Chelmsford, CM2 0ND



Millions discover their favorite reads on issuu every month.

Give your content the digital home it deserves. Get it to any device in seconds.