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Sector Special

Fragrance and Cosmetics Industry pg60

In Focus

Flying the Flag for UK Textile Manufacturing pg88


Crow Wood Hotel and Spa Resort opens pg44

InBusinessBurnley Issue 16


Sign up to Pioneer Place 1 Burnley Council…supporting business growth


Three Retail, Food and Beverage, Office Units within a new landmark 136 Bedroom Student Accommodation Scheme Edge of Burnley Town Centre Within the Weavers Triangle development Adjacent to the New UCLan Campus with student numbers predicted of 4,000 by 2025

To find out more about future developments in Sandygate Square, contact the agent

Michael Cavannagh michael@tdawson.co.uk


Preliminary Announcement available September 2020

Welcome from the Editor


e’re bringing you a bumper edition of InBusinessBurnley as we approach the end of 2019! There’s so much happening in #BrilliantBurnley at the moment, we wanted to bring you all the news and features of the fantastic businesses and developments underway in the town. The University of Central Lancashire’s (UCLan) growth is having a major impact on the local economy, with students coming to Burnley to study medicine and many other subjects from across the globe. The Burnley skyline is being transformed with new developments. New hi-end student accommodation is being built for the growing student population in Burnley, and the new Pioneer Place Leisure Development has signed Reel Cinema as its anchor tenant, which will give great confidence to other leisure and restaurant chains looking to invest in this exciting town centre development. Another exciting development is the new world class hotel, the Crow Wood Hotel & Spa Resort, which recently opened its doors to huge praise, providing a stunning luxury 76 bedroom hotel, wedding venue, and restaurant, located in a beautiful countryside setting. The hotel has already had a major impact on the local economy, using local contractors wherever it could. One of the local contractors used to provide the sumptuous fabrics for the hotel is Panaz - a fantastic local textile business. Which leads us nicely on to one of the main features in the magazine UK Textile Manufacturing. Burnley has a rich textile heritage and we’re delighted to feature two world class textile businesses who are still flying the flag for quality UK textiles. The town is renowned for its positive support for its businesses, providing the infrastructure and support for them to grow, which is reflected within the pages of the magazine. If you’d like to find out more about investing in Burnley don’t hesitate to give the Business Support Team a call on 01282 477206.

9 An Eagle Has Landed

14 Anchor for Pioneer Place

60 Cap-turing Global Markets

44 World Class Hotel Opens Joanne Etherington Editor 01282 477315 jetherington@burnley.gov.uk

design by: creative-council.net © Burnley Council 16211 Printed by Peter Scotts Printers [t] 01282 452221

88 Heritage Textiles 3


Strong growth for Safran

Sales at the company in the first half came in at €12.1bn, up 27.3 per cent over the same period last year and 3 per cent ahead of analyst expectations. • Recurring operating income hit €1.9bn, a gain of 35.9 per cent over last year and 11 per cent ahead of expectations • Safran’s shares have risen more than 30 per cent this year • Sales and income were driven mostly by the group’s propulsion and aircraft interiors divisions, said analysts. Safran took over airline interiors company Zodiac Aerospace for €8.5bn in 2017 • The group also increased its full-year guidance, including full-year revenue that is now forecast to be 15 per cent versus 7 to 9 per cent previously and a doubling of the rate of underlying revenue growth to 10 per cent

Safran, the world’s third largest aerospace supplier, which has a huge design and manufacturing facility here in Burnley, has beaten market expectations, helping the French company raise growth forecasts for the rest of the year.

Safran Nacelles world first Safran Nacelles’ non-destructive testing process (NDT) for composite panels of aircraft nacelles won them the coveted Innovation Award at this year’s Burnley Business Awards. An automated non-destructive testing solution using infrared thermography and augmented reality bagged Safran the coveted award. This process was devised for the A320neo LEAP-1A and A330neo Trent 7000 nacelle programs for which production is expected to boom over the next three years. The results live up to the expectations: 50% less inspection cycle time and increase of availability of the equipment thanks to the separation of the controls and marking activities. Working


conditions are also improved thanks to enhanced ergonomic softwares (developed by Safran) and easier controls. This is more than a new industrial method - it is an innovative process. The teams were mobilised in record time to find solutions for providing support to the company’s customers. They put the Group’s highest expertise to use, as well as existing technological and digital tools, such as automation and augmented reality. The digital factory is now a reality at Safran Nacelles. This NDT process is based on a robot named IRIS (Infra Red Inspection System), which uses infrared thermography to read data. After data processing, the information

is then analysed by an inspector using special viewing software. Finally, if needed, it is projected on the part via augmented reality. The use of infrared thermography on such large complex composite parts of varying thickness is unique in the world. The augmented reality system - instantaneously projecting all the areas to be checked directly on to parts measuring between 3m2 to 12m2 - is the first to be deployed by Safran. The deployment of IRIS highlights Safran’s expertise and capacity to develop singular technology and reflects the Group commitment to doing everything in its power to support their customers by proposing competitive and reliable solutions.

Using Lego to boost labour productivity

Burnley-based Lean business specialists, Fedden USP, have a whole host of items to hand to deliver Lean training in their workshops, but who would guess that Lego was one of them? Back in 1932 when the Lego company was formed, Lego bricks were intended to help with child growth and development to stimulate imagination and the emergence of ideas and creative expression. Their products were based on the philosophy of learning and development through play…..and this philosophy still applies today as Lego can be used to train businesses in Lean working to help boost productivity and help business growth.

A Lego game can be played with any business that is heavily reliant on processes to achieve success and across a wide range of industries including manufacturing, engineering and horticulture, to name just three. Fedden USP recently used Lego to simulate a horticulture business at the first AHDB Strategic SmartHort Centre workshop held at Cambridgeshire plant propagators Volmary and the results were very impressive. The exercise demonstrated some of the key principles of Lean, including the identification and elimination of process waste and a ‘waste walk’ to identify ways of improving the process flow. The game also introduced

Kanban systems to help pull the value through by making the supply chain more efficient and it demonstrated the use of continuous improvement techniques to identify ways of fine tuning the process. The simulated production lead time improved by almost 70% and the productivity per person increased by 333%. Although this was just a game, it also helped to demonstrate how small changes to a process to reduce waste can have a significant impact. Neil Fedden, owner and Managing Consultant at Fedden USP, said: “LEAN isn’t just about seismic shifts or completely overhauling your operation,

it’s also about lots of small incremental improvements across the whole operation. It’s about understanding where the true value is, that is what your customer is willing to pay for. Everything else in your process could be considered waste and LEAN helps you to reduce that through small changes.”

CheckedSafe win Transport Supplier of the Year Award at the prestigious National Transport Awards Burnley digital business, CheckedSafe, are celebrating after picking up the prestigious Transport Supplier of the Year Award at the 2019 National Transport Awards, held in London. Their SaaS platform created for vehicle legal compliance has revolutionised legal compliance in the transport industry, creating digital apps to simplify Health & Safety Legislation and DVSA legislation at a modest cost. Their Checkedsafe vehicle compliance management apps offer compliance

solution aids for the reporting, rectification and monitoring of all vehicle defects, and managing fleet maintenance, with paperless digital defect reporting. Darran Harris, Solicitor and Director, Checkedsafe said: "We are delighted our digital transport app has been recognised within the industry with this award. The award Judges, who chose Checkedsafe as the winner, are highly regarded and respected in the Transport world so we are especially pleased to be have been crowned winners."



TALENTED TECH BUSINESS LEADER WINS COVETED YOUNG LANCASTRIAN OF THE YEAR AWARD Dave Walker, the founder and managing director of awardwinning Burnley based digital business +24 Marketing, has been honoured as Young Lancastrian of the Year at the Sub 36 business awards. At a glittering ceremony in Blackpool’s Winter Gardens, attended by over 250 of Lancashire’s most acclaimed and exciting young business people and their guests, Dave says he was “delighted” to be named Young Lancastrian of the Year at just 33 years old. Dave was thrilled to be awarded the accolade, which comes on the back of success at this year's Burnley Business Awards, yet he remains deeply committed to upholding strong corporate social values and responsibility. He said: "It was certainly unexpected and I am really proud to have been given this award. It’s an amazing honour and is testament that we are putting back into the community where my business and home is based.” “We don’t do what we do for recognition, but it is really nice that the hard work that we are putting in, not just for the business but for our community, has been noticed. "It has my name on the award but I wouldn’t be able to do any of it without the strong team here at +24. They have all bought into our values, what we do as a business in terms of social responsibility and they all get involved with the charity and community work.” Dave is a long-standing


trustee of Pendleside Hospice and sits as the chair of the income generation committee. In particular he has helped with the Corporate Challenge, an initiative which has so far raised over £250,000. He will helping to host a glitzy Corporate Challenge awards dinner at Burnley Mechanics on November 1st where nearly 50 businesses will be in attendance to celebrate this years Corporate Challenge and the total amount raised will be revealed. Judges for the annual Lancashire Business View Sub 36 awards said: “Through his business and personal life, David has a clear commitment to developing fellow Lancastrians and future leaders. His passion for the county is clear as is his desire to inspire those around him to share his values.” So what has the reaction been? “The feedback from winning the Young Lancastrian of the Year title has been incredible. I have had messages of congratulations from dozens of people, clients, associates and even people that I’ve never met.” Dave was celebrating the award, sponsored by Chorley headquartered financial advisers True Bearings, with his wife Joanne and the +24 team. He added: “It is so important to recognise all business in Lancashire and promote the region as a whole. We have to stick together as a county to improve business and society in our area. I firmly believe businesses have a responsibility to our towns, cities and counties

and events like the Sub36 really bring those businesses together for the common goal.” Among +24 Marketing’s clients is Tier 1, the UK’s leading IT asset disposal specialists, who are proud of their boast that their recycling is so thorough nothing goes to landfill. Dave added: “Interestingly,

millennials and others looking to join a business are much more aware today of what a business does and its approach to social values and community when they are applying for jobs. "This is something business have to now take into account, and we feel we are at the forefront.”

”We have to stick together as a county to improve business and society in our area”

BRITAIN IN BLOOM SUCCESS FOR CHARTER WALK Charter Walk Shopping Centre and Burnley Town Centre are celebrating after having won a total of four awards at this year’s Britain in Bloom awards. Run by the Royal Horticultural Society, the awards are the UK’s largest horticulture campaign and celebrate the efforts of local communities in preserving and improving their local environment. Charter Walk have been awarded the It’s Your Neighbourhood Level 5 Outstanding for its Budding Burnley initiative, which saw a number of permanent community run planters placed throughout the shopping centre with all produce grown being donated to local food banks. The centre also took home the Clean Sweep award, alongside Burnley Town Centre, which is awarded to the cleanest shopping centre. Centre Manager, Debbie Hernon,

commented: “We are delighted with our recent success at the Britain in Bloom awards and would like to thank everyone who had a hand in making it possible. Our local community is at the heart of everything we do here at Charter Walk and we take pride in the fact that we are more than just a shopping centre; we are a part of the neighbourhood. We plan to build upon this success and make sure that Charter Walk continues to enrich our surrounding environment.” The duo each received a Gold Award as well, with Charter Walk taking theirs in the Best Large Commercial/Retail/ Industrial Park Category and Burnley Town Centre taking theirs in the Best Town Centre Category respectively. Joanne Swift, Burnley Council’s head of streetscene, said: “This is blooming

great news. A lot of work by a lot of people goes on to make Burnley town centre as attractive as possible to bring in more shoppers and all that effort is paying off. “It’s particularly good to see that Burnley has been recognised as having the cleanest shopping centre given the hard work of staff from Charter Walk and our cleansing partner Urbaser to keep the centre as tidy and litter-free as possible.” The Britain in Bloom awards celebrate everything from creative planting schemes and landscaping to recycling and clean-up projects. For more information on the services available at the Centre visit the website: www.charterwalk.com, or visit facebook. co.uk/charterwalk.burnley, or follow us on Twitter @CharterWalk, or follow us on Instagram @CharterWalk.



Medicine without frontiers

Collaboration between American University of the Caribbean School of Medicine and University of Central Lancashire’s School of Medicine serves medical students from around the world As many countries experience a worsening shortage of doctors, two universities are partnering to offer hope in a new programme based in the United Kingdom. Today, leaders from American University of the Caribbean (AUC) School of Medicine and the University of Central Lancashire (UCLan) School of Medicine gathered with dignitaries for a ribbon cutting to celebrate their partnership aimed at educating medical students from around the world. The universities are offering students a postgraduate diploma in International Medical Sciences (PGIMS) from UCLan’s School of Medicine, delivered at the University’s Preston and the Burnley Victoria Mill Campus sites, followed by the Doctor of Medicine (MD) postgraduate degree from AUC School of Medicine. The new programme will serve as a hub to educate an international group of students, many from nations struggling to supply enough doctors to keep up with population demands. Globally, the World Health Organization estimates a


shortage of 4.3 million physicians, nurses and other health workers by 2030, with the 31 countries comprising the Organisation for Economic Cooperation and Development bracing for a collective physician shortage of 750,000. In the UK, there are currently 12,000 vacancies for doctors. The US is expected to see doctor shortages soar to greater than 120,000 in the next 10 years and 15% of Canadians said they don’t have a regular health care provider. “The global shortage of doctors is quickly approaching crisis levels. This shared public health issue heralds the necessity for international collaboration and innovation,” said Dr Heidi Chumley, Executive Dean, AUC School of Medicine. “We are proud to stand with our partners at UCLan in the creation of this new programme, drawing students from around the globe, helping educate the next generation of doctors.” Today, side-by-side with UCLan, we’re committing to train an international array of students to go forth and

improve healthcare outcomes for children, individuals, families and communities “Today, side-by-side with UCLan, we’re committing to train an international array of students to go forth and improve healthcare outcomes for children, individuals, families and communities,” said Dr Carol Herbert, Chair of the Board of Trustees, AUC School of Medicine. “We’re committing to work tirelessly toward achieving health equity around the globe, one doctor at a time. Because, doing nothing is not an option.” Professor Graham Baldwin, Vice-Chancellor at UCLan, said: “Fundamentally, the best doctors are those equipped with the skills and outlook to thrive in any country or environment across the world. “Now, with AUC School of Medicine committing themselves to a base here at UCLan, I feel very optimistic that together we can have a real impact in supplying the next generation of graduates to help solve the chronic skills shortages which have plagued, not just the North West, but

countries across the world. “I can only see our growing relationship with AUC School of Medicine strengthening and developing with new avenues for collaborative working being established in both teaching and research.” David Taylor, Pro-Chancellor and Chair of the University Board, added: “The official opening of an AUC School of Medicine base here at UCLan is truly symbolic of a new era in our joint strategy for medical education. Our region will benefit from a constant supply of very high calibre professionals who could work in our local hospitals adding their energy, enthusiasm and expertise to help patients and service users as well as playing a vital role in supporting our health economy.” The two universities began working together in 2017, in the wake of Hurricane Irma, when AUC School of Medicine’s Sint Maarten campus was devastated along with the rest of the nation and UCLan and the city of Preston provided a temporary home for the students to continue their medical education.

“support and innovation for ambitious young start-ups and entrepreneurs”

About The Landmark The Landmark provides a combination of co-working and flexible, modern workspace across three floors. as well as private offices, giving businesses the space to grow and ex-pand. For further information visit www.landmarkburnley.co.uk

About Barclays Eagle Labs

An Eagle has landed! BARCLAYS EAGLE LAB TO COLLABORATE WITH THE LANDMARK IN A FIRST FOR LANCASHIRE Burnley’s growing reputation as one of the UK’s leading ‘Tech Towns’ is set to receive a welcome boost this week as The Landmark, the highly acclaimed digital workspace, announces a unique collaboration with Barclays Eagle Lab. In what is being hailed as a coup for Burnley and the Lancashire region, the team from Barclays Eagle Labs are creating a hub within The Landmark, to complement their network in the nation’s major cities including London, Manchester, Leeds and Cambridge. The Landmark is now an independent site partner of Barclays Eagle Labs, less than a year after its opening following a spectacular multi-million-pound transformation of the iconic Grade II-listed Gothic building in Burnley town centre. Landmark members, burgeoning startups, entrepreneurs and tech businesses seeking to grow and de-velop, will now have access to an unrivaled abundance of support and services, delivered

by the team of skilled experts from worldwide leading banking group, Barclays. This partnership is important for Lancashire’s thriving digital economy as founder and owner of The Landmark, Mark Crabtree, OBE, explained: “We are delighted and proud to welcome Barclays Eagle Labs to The Landmark, becoming the only independent site partner in the Lancashire region. This is a signifi-cant milestone, both for our current members using the unique facilities offered at The Landmark and for the wider business community.” “Barclays Eagle Labs will bring support and innovation for ambitious young start-ups and entrepre-neurs seeking to develop their businesses. We look forward to working with the Barclays team and to offering our members the opportunity to access the entire UK network of Eagles Labs, opening up fan-tastic opportunities for future growth and collaboration.” Eagle Labs will curate a range

of activities at The Landmark including educational support for start-ups through a series of workshops, including seminars on how to start a business and how to scale up, with access to digital learning material and resident Barclays bank managers. Plans also include sector specific events and meet-ups along with access to high growth banking special-ists. The Landmark has already attracted the interests of tech giants Google and Facebook, hosting sell-out training events and seminars and now its members will also have access to the entire Eagle Lab network throughout the country, enabling collaboration between businesses and sharing of digital skills. Jon Hope, Eagle Labs Director said “We are pleased to announce our collaboration with The Landmark, where Barclays Eagle Labs will be extending our award winning support to The Landmark members via our Manchester and Salford sites and colleagues.”

A platform to connect the UK’s entrepreneurial community Eagle Labs are a growing national network of incubator spaces that provide business incubation, men-toring and co-working and office space for ambitious high-growth businesses as well as digital skills de-velopment and rapid prototyping through onsite digital fabrication equipment and Industry 4.0 exper-tise at many of our sites. By cultivating a community of likeminded entrepreneurs through a providing a collaborative work en-vironment, access to their peers and opportunities to maximise growth through digital connections, curated events and funding opportunities, Eagle Labs are able to help start-ups to grow at pace. Eagle Labs also specialises in positively disrupting key industries by bringing together key corporate players, industry bodies, leading universities and start-ups to enable rapid innovation and investment by asking them to collaborate and currently have dedicated LawTech, HealthTech and AgriTech indus-try-aligned programmes. With 25 Eagle Labs across the country and more in the pipeline, our focus is to help to connect, educate and accelerate ambitious UK businesses and entrepreneurs.



BURNLEY UCLAN WELCOMES THE NEW CLASS OF 2019 New starters arrive to start their higher education courses at UCLan Burnley The University of Central Lancashire’s (UCLan) Burnley Campus has welcomed the new class of 2019. Hundreds of new students, along with their family and friends, attended the town centre campus to take part in a ‘Family Friendly Welcome Event’ on Sunday. Live music, Bollywood dancing and samba drumming were among the entertainment acts who performed throughout the day while Chinese Tai Chi and calligraphy taster workshops were also available. During the event, the new students enrolled and registered on to their respective courses and were able to access the full range of UCLan’s support services. Welcome Week signifies the start of a thrilling new chapter in


the lives of our new students. UCLan’s Students’ Union also organised a Freshers Fair which comprised of local businesses, including Burnley Football Club, and highlighted volunteering opportunities in the local area. On Tuesday, the newly refurbished SU room was unveiled. During the past 12 months, SU staff have consulted the current students, listened to their feedback and created a space which is open and accessible to all. Dr Ebrahim Adia, Burnley Campus Provost, said: “Welcome Week signifies the start of a thrilling new chapter in the lives of our new students. It is always an exciting yet emotional time for them and their families, but it was great to hear how our dedicated staff and student volunteers made it so memorable for all.”

FUND TO DELIVER £11.5M BOOST TO LANCASHIRE BUSINESSES Lancashire County Council has selected investment specialist GC Business Finance (GCBF) to deliver its £11.25m Rosebud business finance fund to growing businesses in the county. Under the new funding package, GCBF will oversee Rosebud loans from £10,000 to £300,000 for businesses in Lancashire over the next five years. Rosebud aims to create around 150 new jobs per year and will focus on sectors such as aerospace; advanced manufacturing; digital and creative; energy and environment; health innovation; and financial and professional services. County councillor Michael Green, cabinet member for economic development, environment and planning, said: “Over the last 30 years Rosebud has helped thousands of businesses across Lancashire to expand by tapping into finance to create new jobs, move premises and invest in technology. “We’re incredibly pleased to be able to allocate a further £11.25m pounds to support growing Lancashire businesses to achieve their growth aspirations. This will lead to new jobs being created, for the benefit of Lancashire residents.” Andy Walker, head of business growth and innovation at Lancashire County Council, said: “GC Business Finance already works closely with the Access 2 Finance service in Lancashire and has strong relationships with local businesses and the professional services community. “It will help provide a seamless transition for the delivery of Rosebud finance, helping businesses create employment opportunities,

especially the graduate level jobs that can help us retain talent in Lancashire.” Established in 2002, GC Business Finance provides a range of alternative finance options for growing businesses that have been unable to obtain funding through a mainstream lender. It delivers more than £60m in finance to over 5,000 small and medium sized enterprises each year. This includes managing the Northern Powerhouse Investment Fund’s ‘microfinance’ funds, providing loans of between £25k and £100k to businesses across the Northern Powerhouse regions. Paul Breen, director of GC Business Finance, said: “Lancashire is a strong and vibrant economy and home to a vast number of successful businesses. However, some companies struggle to access funding through traditional means which is where Rosebud can play a vital role in helping them achieve growth. “While we already deliver funding solutions in Lancashire, being able to offer Rosebud finance will add further value and capacity to the support we can offer to Lancashire businesses. We look forward to getting the Rosebud funds out to market and stimulating further economic growth.” GC Business Finance’s Lancashire team will be based at Cotton Court in Preston. The team will work alongside Lancashire County Developments Ltd, part of the council’s economic development service, to provide finance to

Lancashire businesses. The Rosebud fund was previously managed by Mercia Fund Managers since its inception in 1986. Paul Taberner, head of debt finance at Mercia, said: “It has been an enormous privilege to oversee the Rosebud fund over the last 30 years, during which time we have supported some great businesses which have gone on to do great things for the region.

“We’re incredibly pleased to be able to allocate a further £11.25m pounds to support growing Lancashire businesses to achieve their growth aspirations.” “As the lending market continues to change, our business model has evolved to focus on higher value loans which is why we chose not to tender for the Rosebud contract this time. We will of course continue to support Lancashire businesses using our other funds and we wish GC Business Finance well as they continue to build on the success of Rosebud.” Businesses interested in applying for Rosebud finance can do so via the Lancashire County Council website and through Boost Business Lancashire. Applications for finance will be considered from businesses based in the administrative area of Lancashire County Council.




For more than 25 years Taylors Solicitors has supported manufacturing businesses right across the region. Over that time, we’ve become acutely attuned to their needs, priorities — their successes and challenges. Here at Taylors we are specialists in all aspects of commercial law, and we’re committed to providing the highest quality service through a real understanding of our clients’ needs, business priorities and specific requirements. Contact our team here at Taylors, on 01254 297900 or send an email to contact@taylors.co.uk to ensure you have got the right support when it matters.




Best Refrigerated Vehicle Dealer CoolKit Ltd, the UK’s leading manufacturer of temperaturecontrolled transport solutions, continues to expand their envious list of awards with the addition of Best Refrigerated Vehicle Dealer 2019. Corporate Vision Magazine, a worldwide digital publication, has announced this year’s winners in the Logistics, Warehouse & Supply Chain Award category, aimed at recognising the individuals and firms within the sector who have gone above and beyond to provide a top-class service.

Discussing the success of their winners, Natalie Farrell, Awards Coordinator, stated: “Getting goods from A to B, at the correct time and quantity, can be the most crucial part to retaining clients and customers. Through these awards we recognise the behind the scenes efforts of those who, through extensive planning and execution, allow their clients to trade with ease.” “Incorporating all traders and businesses within the sector, from supply chain management, to third party

logistics, freight logistics and warehouse services, this award programme shows the best of the best from across the market, and I am proud of all our winners.” This award comes just after CoolKit retained the Refrigerated Panel Van of the Year title for the third consecutive year at the TCS&D Awards in June. Rupert Gatty, Chief Executive at CoolKit Ltd, took the opportunity to recognise the commitment of the workforce and the loyalty of their customers, “Being recognised

for these prestigious awards is a tribute to our dedicated and knowledgeable workforce, from the sales and customer service teams, to all those in operations, design, manufacturing and production.” “We are also extremely grateful to all our returning customers who value our products and, of course, to all of our brand-new customers who decide to add our award-winning vehicles to their fleet. Thank you all for your business and we will continue to strive for excellence in everything that we do.”

JSA PSYCHOTHERAPY DEVELOP WELLBEING IN THE WORKPLACE PACKAGE JSA has been developing a new product package to extend to SMEs in the local area, with a specific focus on corporate social responsibility in the form of improving the mental health and emotional wellbeing of employees and business owners alike. Leading psychological research into the current epidemic of workplace stress has led them to assert that businesses should value the importance of a mental health retainer as much as they do any other aspect of contracted health and safety support. With 57% of all absence from work proven to be directly caused by stress, this practice is not

only evidenced to be ethically responsible, but also a wise financial investment that can save an extraordinary amount of money in long term sick pay, lost productivity, tribunals and recruitment costs to replace lost staff. Over the last few months, they have appeared on Ribble FM radio to discuss this, and are running an ongoing programme of free workshops to provide delegates from the businesses in question with a deeper understanding of how workplace stress manifests, why it is so important to address, and what services we can provide to assist them in achieving this.




ANCHOR TENANT ANNOUNCED FOR £26 MILLION PIONEER PLACE LEISURE DEVELOPMENT IN BURNLEY TOWN CENTRE Reel Cinema has signed an ‘Agreement to Lease’ as anchor tenant for Pioneer Place – Burnley’s latest town centre Leisure & Retail development Popular cinema chain, Reel Cinema, has signed as anchor tenant for the £26million Pioneer Place, leisure and retail scheme in Burnley Town Centre. Burnley Council, owners of Pioneer Place, has announced that the scheme is to receive a significant boost having signed agreements with Reel to bring an eight screen, 18,134 sqft multi-screen cinema complex to the Pioneer Place town centre development, which will also include a restaurant plaza, shops and 125 space car park. The Pioneer Place scheme will have space for seven restaurant units totalling 28,477 sq.ft. gross internal floor area, two retail units totalling 10,000 sq.ft. gross internal floor area, and substantial car park provision. Kate Ingram, Head of Burnley Council’s Economy & Growth Team said: "I am


delighted that we have secured Reel Cinema as anchor for this exciting leisure and retail development. We have signed a deal with Reel to relocate them onsite into a new, purpose built, state-of-the-art cinema multi-screen complex. "It’s great that we have announced Reel as anchor for the Pioneer Place development, the signing will give other restaurant and leisure chains the confidence to invest in this exciting scheme. We’ve already had initial talks with some of the leading restaurant chains and the signing of Reel as anchor tenant should provide them with the confidence to commit. “With the growth of the University of Central Lancashire in Burnley and the student population in Burnley set to grow ten-fold to 4,000 in the next four years, this new cinema and leisure offer will be great for the new students and a boost to Burnley’s growing university town status. “This development will also be a major jobs boost for Burnley with the site once

complete set to create over 300 jobs, as well as the many construction jobs which will be created in the development of the project.” Kate added: “Burnley town centre has attracted a number of new businesses in the last couple of years including Primark, Easy Coffee, Quick Crepes, Millie's Cookies, Carnivoro Brazilian restaurant, and The Corkhouse wine shop & bar. A recent report by independent experts said Burnley is ‘punching above its weight’ in terms of maintaining and growing the number of shops in its town centre. The Pioneer Place development will further establish Burnley as the leading shopping and leisure destination in East Lancashire.” “Burnley Town Centre is a thriving centre which we support with a calendar of events throughout the year which have attracted big visitor numbers and increased the footfall in the town. Burnley's Summer Garden Party saw footfall increase by over 25%, the Burnley Literary Festival attracted over 5% increase in footfall and Burnley's Christmas Party brought

Burnley town centre serves an immediate population of 110,000 people and a wider catchment area of 270,000 people within a 15 minute drive. The town centre has recently undergone £4 million of improvements to the public open space including new paving, lighting, street furniture and planting which has improved the town centre environment making it attractive to businesses and visitors and encourage visitors to spend more time in the centre. The significant development of the town centre has started to pay dividends with increased footfall figures. Burnley clearly bucks the trend of many other neighbouring towns and cities, however, we recognise we need to continue to diversify and develop further in order to prosper and to ensure we have a vibrant retail, leisure and service centre for Pennine Lancashire. In 2018 there were 8,247,331 (over 8.2 million) visitors to Burnley town centre. That’s an average of 22,595 a day. Footfall overall has stayed pretty consistent with last year’s footfall figures although we did see an increase in the town centre in December compared with last year. We also saw increases in footfall through the summer months. • 300 Full Time Equivalent Jobs, plus temporary construction jobs

a 16.3% increase in footfall to the town centre.” K C Suri, owner of Reel Cinema, said: "We are very pleased to announce that we have signed an agreement to open an anchor cinema at Pioneer Place. "Burnley is a good location for us, with a thriving local economy. With its modern design, Pioneer Place will be a great addition to Burnley Town Centre attracting more visitors and creating a dynamic leisure environment. Pioneer Place is being developed by Burnley Council in partnership with developers Maple Grove Developments. Karen Hirst, Managing Director, Maple Grove Development said: “We are really excited to be working in partnership with Burnley Council. The scheme is a major mixeduse town centre development and the signing of Reel to Pioneer Place is a major milestone in the project. We will be delivering an eightscreen cinema, which includes one VIP screen

The vacancy rate in Charter Walk shopping centre is 5%

The cinema chain will create new jobs when it opens the doors to its anchor complex

Agents for the scheme are Brady’s and Savills

and will also include 7 new restaurants/cafes/ bars, looking to attract a number of national and regional operators as well as independent operators around a new piece of public open space. Pioneer Place will be a major addition to Burnley’s night time economy”. Stephen Young, Executive Director of Growth, Environment, Transport and

Community Services, Lancashire County Council said: “We're really pleased to be working with Burnley Borough Council on this exciting project. It's important that we do what we can to develop the road network to support the continued economic growth in the town and help with its ongoing transformation."



One of the north west’s leading digital marketing firms, +24Marketing has strengthened its position at the top by bringing in three experts to bolster their talented, growing team. +24 Marketing are delighted to welcome the three new recruits who will 'make a difference' to their award-winning workforce. The Burnley-based business pride themselves on not being just a marketing agency, but are acknowledged digital technology industry experts, primed and ready to give any project the boost it needs. Whether that's in marketing, software development, web design or content, Managing Director Dave Walker ensures their industry-leading knowledge and exemplary customer service makes a difference to their clients, including blue chip businesses Screwfix, Ansell Lighting, Calico Group and Tier 1, the country’s leading IT asset disposal and refurbishment providers. The award-winning Lancashire firm have now brought on board three more digital


experts to bolster their already impressive body of talent. Simon Jacobs is “thrilled” to take on the role as +24’s Digital Marketing Tutor. His primary focus will be helping to meet the demand for their growing training offering, including the pioneering tech apprenticeship scheme Project Digital, delivered in collaboration with Burnley College. Simon said: "Despite knowing the industry inside out, I'm thrilled to be given this new opportunity to work alongside top professionals at +24 Marketing. "The next generation is our future, and I cherish the opportunity to use our award-winning experience to help mould young minds into becoming the digital marketing pioneers of the future." Simon joins the team, which is run in partnership with Themis, to provide vital knowledge and teaching to the next generation of would-be digital marketers. Josh Green, joins +24 from one of the UK's leading tech firms and Dan Wilmott, from another top ranked marketing business.

They will be working with +24 Marketing's web development

everything from training to web design, as well as e-commerce,

“This is an exciting time for +24, as we expand upon our award-winning position at the top of the industry.” team to deliver more awardwinning campaigns and content. This announcement comes at an important time for the top company. Based at The Landmark, Burnley’s stateof-the-art hub for business, +24 are making vital in roads at expanding their brand in new areas. Sam Keenan, +24’s Marketing Manager, said: “It’s a really exciting time for +24, we’re settled into our new home at The Landmark and we’re celebrating some significant recent client wins. "Simon, Josh and Dan bring specialist expertise to help strengthen our talented team so we can continue delivering great results for our wide range of clients.” +24 Marketing pride themselves on not being just a marketing agency, and cover

digital marketing and brand identity specialism. Founder and Managing Director Dave Walker is equally thrilled for the future of his company. He said: "This is an exciting time for +24, as we expand upon our award-winning position at the top of the industry. "It has always been important to us that we give back to our community, and Simon will be helping create the next generation of digital marketers, right here at our home in Burnley. "Simon, Josh and Dan will fit right in, helping us at +24 pave the way for future projects and the opportunity to add more awards to our brand - all the while collaborating with other local organisations to position Burnley at the forefront of Britain’s digital future."

Birchall’s commitment to CSR, Helping Hands and Plastic Reduction Birchall Foodservice, one of Burnley’s fastest growing businesses, recognises the value of CSR within a business and has a fantastic group of employees, many of whom are always willing to do their bit for charity, the environment and the community. Over the past year they’ve been involved with a number of events and initiatives to help raise money for charity, to improve the lives of others, and to reduce plastic use within the business. Louise Birchall, Managing Director, Birchall Foodservice says: “We recently agreed to support Padiham Rotary Club for 12 months with marketing and food and drink supplies. A member of our team attends their monthly meetings, and so far we’ve provided cakes and drinks for their Padiham Fun Day and put together and printed their annual membership books. We’re now looking to support their Macmillan Coffee Morning with cakes and hot drinks. “Earlier in the summer we also supported the popular Barrowford Festival. We were involved in various aspects of the set-up of the festival and the on-the-day activities. Not only did we design much of the signage for the festival, but we also set up, supplied and ran an Afternoon Tea tent, where all the money raised went to help a local girl who is struggling with brain tumours. Over 20 employees offered to volunteer on the day. Some manned the tent, while others drove supplies and tables back and forth from our depot in Burnley. Adding: “Getting involved with external

events and groups is not only great for the community, but it helps make our younger employees appreciate the value and importance of lending a helping hand to those that need it.” “At the end of last year, we set up an internal charity called Helping Hands. This charity is run by a committee of 6 employees from various departments, and its aim is to provide support for employees who may be facing difficulties in their lives. These difficulties might be the loss of a loved one, money worries, health problems or caring for a disabled relative. The group raises money through internal fundraising events, such as raffles and fun days, and the committee

decides which employees should receive help. This help could come in the form of flowers, a hamper, vouchers etc. “Another internal action group that we set up at the end of 2018 was Plastic Action. This group is made up young employees and its aim is to reduce our use of single-use plastic internally, and source environmentally-friendly products and solutions for our customers. Over the past year, the group has made a number of changes, including replacing all plastics cups and cutlery at our depot with reusables, and stopping sending out our monthly magazine in plastic wrap. The group’s efforts resulted in us winning the E-Foods Greenest Supplier of the year award.”



‘BEST OF THE BEST’ Themis Apprentices Honoured at the Themis Inspire and Achieve 2019 Awards It was a night of celebrations as Apprentices and leading Employers alike were recognised for their success and achievements over the past year. The Themis Inspire and Achieve Awards 2019 were held at Burnley College on Thursday, 5 September, and attended by more than 200 Apprentices, employers, local dignitaries and guests. The Awards celebrate the achievements of outstanding Themis Apprentices who are already making their mark in their chosen fields and establishing themselves as leaders of tomorrow. The Awards also acknowledge leading Employers in the region who are investing in the future of their businesses through their commitment to Apprenticeships and training. A Themis Exceptional Achievement Award was given to Jake Duthie who ‘gives 110% in everything he does’ for his employer Pipeline Induction Heat Ltd and who recently gained the highest recorded marks in his chosen Degree Apprenticeship with University Courses Burnley, earning a coveted BEng qualification. Together Housing took the Award for


Commitment to Apprenticeships for 2019 for their work helping young people kick-start their careers and unemployed people gain valuable work skills. Said Simon Jordan, Director of Themis: “As an Apprenticeship Provider we are committed to training the Best Apprentices who are dedicated, motivated and innovative. We work with the Best Employers who are leaders in their fields and we employ the Best Trainers, with years of industry expertise and passion for their sector to pass on their skills and knowledge. Congratulations to all our winners – who have shown they truly are the Best of the Best. Each and every finalist should be recognised for making the shortlist.” Presenting the awards at the evening celebration were Helen McVey - Pendleside Hospice, Sam King - Exertis UK Ltd, Richard Robinson- Governor, Burnley College and Director, MacMahon Leggate Chartered Accountants, Nicholas Hall - AMRC (the University of Sheffield) and Dave Walker +24 Marketing. Speeches were given by Will Shepherd, Creator of Black Sheep Biz management

consultancy and Karen Buchanan, CEO of Themis. The event was hosted by Simon Brierley, Membership Director of East Lancs Chamber of Commerce Karen Buchanan, CEO of Themis added: “Each and every one of our Apprentices and Employers should be very proud of their achievements. Their contributions are making a real impact on the industrial landscape of the North West and Themis is proud to be part of this journey.”

“Apprentices Named as the Best in their Industries” The winners of each award received trophies designed and handcrafted by Themis at Burnley College and sponsor AMRC. A combination of ash, a verstaile wood, and state-of-the-art composite material, they are a fusion of traditional and future skills and materials - and are a true piece of art.

The Winners (and finalists) of the 2019 Themis Inspire & Achieve Awards are: Commitment to Apprenticeships Award (presented to the Employer that demonstrates a commitment to supporting development of Apprenticeship programmes within their organisation) • Together Housing - WINNER • ESP • Herbert Parkinson Ltd • Hycrome Aerospace Ltd • Paradigm Precision • Safran Nacelles Ltd

The Themis Exceptional Achievement Award (presented to the Best of the Best Themis Apprentice who has been an inspiration to others throughout their studies, whose skills have made a difference to their Employer’s business and who is destined to reach the very top of their chosen sector.) • Jake Duthie – Pipeline Induction Heat Ltd – WINNER

Absolute Apprentice Platinum Award (presented to an Advanced Apprentice for their contribution to their workplace or training.) • Milli Sagar, Safran Nacelles Ltd - WINNER • Tyler Atkinson, WEC Ltd • Michaela Ingham, Althams Travel Services

The Absolute Apprentice Gold Award

The #FutureBoss Award (presented to the individual making an impact on the world of business) • Georgina Booth, Hycrome Ltd - WINNER • Millie Higham, Tharstern – Highly Commended • James Henderson, Pendle Borough Council

Ultimate Vision Award (presented to the individual making huge strides to build a great future for themselves and their Employer in the Construction or Furniture Industry.) • Ben Taylor, The Senator Group - WINNER • Richard Hindle, Frank Belshaws Chartered Surveyors • Gareth Pearson, Together Housing

The Future Innovator Award (presented to the Engineer who sees solutions and opportunities where others see problems.) • William Fallows, Paradigm Precision WINNER • Jack Thomas, Fort Vale – Runner-Up • Mike Jackson, Safran Nacelles Ltd

The Discovery Prize (presented to the individual prepared to go the extra mile and whose passion for science has been instrumental in the success of their Employer’s business) • Ethan Bruce, Hycrome Aerospace – WINNER

The Project Digital Award

(presented to an Intermediate Apprentice for their contribution to their workplace or training.) • Jamie Green, Fitzpatricks - WINNER • Alfie Warburton, Pegasus Plumbing – Highly Commended • Benjamin Heffernan, Primary Engineer

(presented to the individual demonstrating their talent and skill using a range of Digital disciplines.) • Jacob Goggins, North West Skills Academy - WINNER • Antonia Wynne, FUNDA – Highly Commended

“Each and every one of our Apprentices and Employers should be very proud of their achievements”

The Themis Gold Award (presented to the student who has completed the Themis Gold Programme and shown they have what it takes to become a Themis Apprentice.) • George Miller, St Augustine’s RC High School (Engineering) - WINNER • Lucas Broxton, Alder Grange School (Construction) • Josh Huyton, Shuttleworth College (Engineering)

Pierce advises construction firms about major VAT changes Local accountancy firm Pierce is warning construction businesses to be prepared as major changes to the sector’s VAT reverse charges have been introduced. Pierce is urging the construction industry to be aware of the new legislation that came into force in October, meaning customers receiving a service or goods under the Construction Industry Scheme (CIS) will have to pay the VAT due to HMRC rather than the supplier. Only individuals and businesses registered for VAT in the UK are affected. The implementation brings challenges to companies. Invoices will need to change, meaning accountancy software will need updating and it may bring cashflow implications. Businesses in the sector need to identify where they sit in the supply chain and inform sub-contractors of the legislation as it’s likely they won’t be aware of it. Staff responsible for VAT accounting need to be familiar with the reverse charge and how it will operate, as errors could prove costly. If the VAT is paid in error to a VAT registered sub-contractor, it is the construction firm’s responsibility to request a re-issued invoice and obtain a refund from the sub-contractor. Ben Smith, director at Pierce, said: “VAT reverse charges will have a really big impact on the construction industry. “My advice to any firms would be to find out how it affects them, communicate with suppliers and sub-contractors so they are aware of the legislation, and ensure that all back-office processes are in place ahead of October. This may also include the need for some cashflow planning. “Genuine mistakes could prove costly for firms and there is a lot of uncertainty about the rules for existing contracts. If companies have any doubts about the processes, they should seek professional advice.” Pierce recently held a seminar on this topic, offering construction firms advice on how to plan for the changes. For further information about how they can support you with VAT reverse charges, visit www.pierce.co.uk or call 01254 688 100.



Burnley’s Batch gin breaking into the US market Burnley gin distiller Batch Brew has broken into the North American spirits market after securing two new export contracts with suppliers in the US and Canada. The business shipped its first order of 4,000 bottles to fulfil an exclusive US distribution deal with a Georgia-based spirits distributor, and in September shipped 450 bottles to SAQ, the state-owned alcohol retailer of Quebec. These new export deals, combined with an increasing overseas demand for craft gin, mean the company is now expecting to see its export sales grow from 12.5% of annual turnover to more than 20% in the next 12 months. To help it break into the US and Canadian markets, the company has been working with government International Trade Advisers, who have supported the business in navigating overseas legislation and cultural differences. Batch Brew’s North American successes are the most recent in a series of export wins for the business. Last month the company also began shipping to a new retail partner in Italy, as well as shipping its first pallet of a bespoke gin made using Chinese botanicals to a new partner in China. Batch Brew’s exporting


success is being showcased as part of the Food is GREAT campaign, a cross-departmental initiative led by the Department for Environment, Food and Rural Affairs and the Department for International Trade to showcase UK food and drink overseas and help more firms export. Founded in 2011, Batch Brew started life as a brewery, before its founder and director Phil Whitwell recognised the opportunity available in the craft gin market. The company produced its first gin in 2014 after trying out 252 recipes to find the right flavour. The business now sells a core range of three gins, along with a variety of monthly gin ‘innovations’. As well as gins, the business produces its own vodkas and rums, and has a whisky currently maturing. Earlier this year, Batch Brew’s Industrial Strength Gin was crowned ‘Best Gin’ at the International Spirits Awards in San Francisco, and its Signature Gin was voted the UK’s favourite craft gin by the Craft Gin Club. Claire Plowes, Operations Manager at Batch Brew, said:

“When we first started out, exporting wasn’t part of our business strategy. However, with the recent craft gin boom, we jumped at the chance to have gin drinkers around the world try our product. “These new North American deals are a big step forward for the business, but there’s been a few things we’ve had to tackle to make them happen. “For example, in the US and Canada not only is the standard spirit bottle size larger than in the UK at 75cl, the standard for packaging is also different, with the US market shipping in boxes of 12, compared to our boxes of six. To get around this we’ve not only had to adjust our bottle size, but also commission custom boxes. “Similarly, we’ve had to adjust our labelling to meet specific US and Canadian requirements. In Canada, everything must be labelled in both French and English, while in the US we’ve had to adjust the prominence of the word ‘gin’ on our label to meet its product description requirements. “Support from International Trade Advisers has not only enabled us to overcome some of the legal barriers we’ve encountered in new markets,

but has also helped us seek out new opportunities overseas. Thanks to their support, we’re now in discussions with a potential new partner in Germany, who we met at a Northern Powerhouse meetthe-buyer event in Harrogate last year.” Paul Stowers, head of Region at DIT North West, said: “Gin exports from across the UK are booming, and the US is our biggest market – worth £189m in the year to June 2018. Distillers from across the NorthWest are well-positioned to benefit from this demand. “To help more local firms take advantage of the export opportunities available, we have a team of International Trade Advisers – like those that work with Batch Brew – on hand to offer one-to-one guidance on everything from addressing labelling regulations, to sourcing trusted logistics providers. “We know that exporting can help boost firms’ profitability and increase their resilience. I’m encouraging anyone interested to get in touch with our team and see how they can start or grow their export activity. If a local distillery like Batch Brew can do it, there’s no reason many others can’t too.”

Is your next top employee right here? Find out how a Themis Apprentice can help take your business to the next level. BUSINESS | ENGINEERING | CONSTRUCTION | PHARMACY | LABORATORY TECHNICIAN | DIGITAL INDUSTRIES | CHILDREN AND YOUNG PEOPLE’S WORKFORCE Talk to the Themis team about the benefits an Advanced or Degree Apprentice can bring to your business.


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HR Business set to recruit after Boost support A HR consultancy built from scratch is planning to double its client-base to 120 in the next year after taking part in Boost’s Growth Support programme. Burnley-based CUBE HR is also planning to double its turnover as well as headcount. Founder Lisa Sourbutts recently took on a summer placement and plans to recruit a two further consultants in 2020. In addition, CUBE HR has moved premises and now operates from the Burnley Business Hub at Burnley Football Club. CUBE works with regional SMEs with between five and 250 staff that are not big enough to operate an internal HR department, but nonetheless understand their legal and moral obligations so engage with a consultancy team. Lisa has 15 years’ experience working in various HR roles and worked alongside the directors at a global security company, as well as managing the HR function for several thousand people. CUBE HR began trading in October 2017 and Lisa was a sole practitioner working from home, with no clients. She gained her first business via social media platform LinkedIn. Then, as more and more people heard about her services, her business grew. Lisa said: “At CUBE HR we have three key selling points. First, clients always deal with the same person, no call centres here. Second, we are not just about firefighting, but offer proactive HR management throughout the employee life cycle and help implement people strategies. And third, we don’t have fixed contracts so there is no long-term tie in – we are so confident that our clients will love us that we operate on the basis of monthly rolling contracts.” Among contented clients is Sam Riley, managing director at North West Skills Academy. He said: “HR is a critical part of any business and it is a specialist area with many complexities. Since partnering with CUBE HR, we have specialist support on hand when needed. Lisa’s knowledge is second to none. I know the business and our staff get the correct advice and support needed so we can concentrate on growing our company, while being compliant.” Lisa found Boost after doing a Google search for ‘Support for new business in Lancashire’ She applied online for support

from the Growth Support Programme – a met with Boost business relationship manager series of masterclasses to help startups and Tim Smith to identify other opportunities young businesses to deliver growth. The for her business. Tim referred her to the programme is delivered by Winning Pitch and Lancashire Forum, a peer-to-peer network Enterprise4All on behalf of Boost. and masterclass programme delivered by Boost is Lancashire’s Business Growth Lancaster University. Hub and is led by the Lancashire LEP (Local Lisa said: “Tim identified that to continue Enterprise Partnership) and Lancashire County growing the business I needed to continue Council and supported by funding from the expanding my network of business people European Regional Development Fund (ERDF). facing similar challenges, to benefit from our Lisa said: “The Growth Support combined experience. The Lancashire Forum programme gave me the self-confidence I has been incredibly motivating and a great needed to push on and raise my game. The business improvement tool. I am still in touch masterclasses in business planning and with many of the people from it and some are financial management equipped me with vital even clients now.” new tools and skills. Lisa is a CIPD member and remains an “The programme also gave me valuable active networker across Lancashire. opportunities to network with other Boost has received £3.65m of funding Lancashire owner-managers and I had a from the England European Regional business advisor providing information, Development Fund (ERDF) as part of the encouragement and tips to CUBE HR on the European Structural and Investment path to success.” Funds Growth Programme 2014-2020. The Rona McFall at Winning Pitch, said: “For “The Growth Support programme gave new entrepreneurs like me the self-confidence I needed to Lisa there is an incredibly steep learning curve – to push on and raise my game.” establish a clear vision and strategy, develop skills they may never have used before and to build Ministry of Housing, Communities and Local a network of contacts to help them grow. Lisa Government is the Managing Authority has done all this and more – and she’s now for ERDF. For more information on BOOST reaping the benefits.” support, contact: 0800 488 0057 After completing the masterclasses, Lisa info@boostbusinesslancashire.co.uk


News Key Digital Launch Innovative ACE Training Programme Burnley Bondholder, Key Digital, has launched a new training programme designed to nurture business and technical skills through on the job development. The ACE Programme was developed as a radical new training model that teaches individuals to become experts in business, product, service and customer experience. Key Digital’s commitment to training and skills development is clear looking at their current employees, with a third of the workforce made up of either current or former apprentices and trainees. The ACE Programme has been in development for 12 months to provide a dedicated customer service arm to the business that follows a consultative approach. Andy Ratcliffe, Key Digital’s Manging Director, says: “This new training programme is designed to find the industry’s next key players and no one else in the field is doing anything like this.” “We are committed to developing the next generation of leaders, allowing them to develop their skills and reach their full potential.” The programme takes between 12 months to 2 years, although there is no specific time pressure. Moving forward they will have the ability to greatly expand their role at Key Digital, with opportunities to take on more responsibility in the future. The programme was designed with flexibility, allowing it to run alongside an apprenticeship and for ACEs to focus on either the Sales or Service side of the business. The company has already has two ACEs in its training scheme and are currently screening candidates for two further positions. Key Digital have been involved with apprenticeships for a number of years and have seen success after success with their budding trainees. The photocopier and document management provider has taken on five apprentices in the past couple of years, in partnership with Themis, in every area from administration and marketing to sales and engineering. All previous apprentices with the company have gone on to become fulltime employees at Key Digital. Managing Director, Andrew Ratcliffe, says: “It is hugely advantageous to us to bring fresh skills and talent into an industry that is changing very quickly. We need these passionate, tech-savvy young people to develop their skills with us as well as bringing their own ideas to the table.” Key Digital was set up in 2010 by Ratcliffe and has seen phenomenal growth during that time,


now turning over in excess of £1.2m per year. Apprentices have been a key part of that success, bringing an ability to work hard and a desire to learn and achieve their goals. Apprenticeships with the company and Themis range from twelve months to 3-year-long degreelevel qualifications.

“committed to developing the next generation of leaders” Apprentices learn through a mix of practical on-the-job experience and academic teaching to develop high quality, well-rounded skills supporting future career opportunities. Apprenticeships have proven to be a real success story within Key Digital and are fundamental to the current position of the business. As it stands, a third of all Key Digital’s employees are either current or former apprentices or trainees.

Equestrian Surfaces wins British Showjumping tender Burnley-based Equestrian Surfaces has been chosen as the official supplier and contractor for the new training arenas set to be built at the British Showjumping National Training Centre in Leicestershire. The facilities are set to be used by the British team in their preparations for the 2020 Olympics. Equestrian Surfaces will install its synthetic Premier Track which features a high-tech blend of washed silica sand and stabilising fibres, providing a stable surface and the perfect support for the needs of showjumping horses. The firm’s Ebb and Flow undersurface drainage and irrigation system allow the arenas to open for use even in adverse weather conditions. Les Harris, former chairman for British Showjumping, said: “The new site will be offering facilities that members with all levels of experience, from grass roots through to top-level riders, can benefit from, whether that be as a producer, competitor or owner. “The centre will also provide a superb environment for coaches and officials to undertake their official training, as well as becoming a central location at which all stakeholders can come together for the good of the sport.” Iain Graham, CEO of British Showjumping, added: “We are delighted to have awarded Equestrian Surfaces the contract to deliver both our new arenas and resurface the existing ones. Their professional and proactive approach accompanied with the quality of their work and understanding of our needs make them the obvious choice.”

Saira Hussain, from Hussain Architectural Design, is the face of the Federation of Small Business’ Going Global campaign, launched at the Houses of Parliament The Federation of Small Business (FSB) launched a new campaign which has been running since August 2019. The campaign focusses on UK small businesses that are exporting their services or goods to places around the world. The FSB aimed to challenge the perceptions of small businesses exporting – it isn’t just big businesses putting goods on a freight! They wanted shine a light on those innovators and entrepreneurs who are exporting their products/services across the globe and tell their stories. Saira Hussain was the face of the campaign, discussing the architectural services the Lancashire firm HAD exports to countries such as Tanzania, Pakistan and Qatar. HAD is a female-led architectural, property and planning practice with offices in Burnley, Blackburn, Manchester and London. FSB’s summer campaign, Going Global, was launched at the reception at the Houses of Parliament. It highlighted the innovators and entrepreneurs who export their goods and services from every sector, background, and region of the UK to the rest of the world. FSB’s 2016 report,

Destination Export, points to the huge potential to double the number of small business exporting. The report finds that the number of small businesses currently exporting (1 in 5) is matched by those that would consider exporting. In order to tap into this potential, the Government, the private sector, the finance industry and business associations including FSB, must focus on providing effective targeted and tailored support. FSB welcomed the Government’s Export Strategy and the commitment to increase exports as a proportion of GDP from 30 to 35 per cent, but for this to happen small businesses must be front and centre of new interventions that recognise the link between exporting, innovation and enhanced productivity. Incentives like export vouchers and grants should be made available to small businesses to help them with upfront investment costs for things like translation services or additional market research. To find out more about Hussain Architectural (HAD), you can visit our website at: www.hussainarchitecture.co.uk info@hussaindesigns.co.uk

Pendleside Hospice and UCLan join forces to strengthen future An exciting working partnership has been agreed between Pendleside Hospice and the University of Central Lancashire (UCLan) campus in Burnley. While the two have been working together informally for some years – providing student nurse placements – the emergence of the Burnley Campus as a medical school for future nurses and doctors has further strengthened the relationship and a formal partnership contract between them has now been agreed. Helen McVey, chief executive of Pendleside, said: “We are now providing placements for the new medical school for Year 1 and Year 4 students. “While we have received best student nurse placement and best mentor of the year awards our own staff have also benefited from courses on offer by UCLAN such as leadership development, palliative and end-of-life care and mentorship training. “We are very excited about the partnership and look forward to both consolidating the work we already do and also undertaking new and innovative approaches in the future for the benefit of all our local community.” Helen added: “I was delighted when UCLan announced that the new medical school would be

based in Burnley. “It was very reassuring to know that our future nurses and doctors would be trained in our town especially with the recruitment of doctors and nurses nationally being challenging.” Dr Ebrahim Adia, Provost UCLan Burnley said, “We are delighted to form a strategic partnership with Pendleside Hospice and to support the hospice on its mission to deliver essential care to patients and support to their families in the Burnley, Pendle and Rossendale area. “The hospice already supports UCLan students with vital placements and work experience. This new strategic partnership will enable UCLan to support the training of hospice staff, and to seek joint funding and research opportunities with a view to developing innovative healthcare solutions for the benefit of local residents in East Lancashire.” The first new venture between Pendleside and UCLan will be the apprenticeship training of two Assistant Practitioners in the hospice’s Day Services and Outpatient Services. These new roles will allow the hospice to enhance the rehabilitation service it offers to patients.


News From the Stone Age to the Digital Age Burnley business, Scoped Solutions, have brought a leading local stone specialist into the digital age, transforming their internal processes from paper to digital, through bespoke software solutions. Bridge Street Stone, are one of the areas leading independent importers of natural stone paving and other stone products and specialists in the supply of the highest quality stone to both EU and US markets as well as local building contractors. In order to continue to grow they recognised that their internal processes required modernization in order to remove much of the paper based processes and the manual operations in the business. They approached Scoped Solutions to develop software to modernise their business and help streamline and digitise a number of key areas: Stock Control - Because of the huge difference between how stone is bought in and how it is sold there are very specific challenges in stock management. Quoting and Order


Processing – This was a very manual and paper intensive process which was susceptible to missed opportunities and incorrect orders being placed. Front of House – Also heavily reliant on manual paper processing which sometimes led to lost invoices or duplicated invoicing. Throughout the business, from initial quote to order fulfilment and dispatch paper forms were being generated and manually passed from department to department which was far from optimal. Tom Oakley, co owner of Scoped Solutions said “Our objective has been to give an honest evaluation of where efficiencies can be made and where paper can be reduced or eliminated. We then proposed and implemented a software solution that links together all processes in the business, reduces paper and inefficient processes and generally provides a clear picture of all operations.” The solution was a web technology application running on a local sever delivering an end

to end digital workflow providing Bridge Street staff with instant access to accurate information across all departments. As well as the usual functions expected of a typical CRM, such as Customers and Contacts, specific attention was paid to areas where paper could be removed from the business and where information could be better shared between departments. Innovations such as a digital signature pad in at the sales counter now enables customers can sign off orders digitally. Shop orders are now processed directly in the application removing the need for passing paper documents to accounts. The accounts department can view the status of all orders instantly and in many cases no longer need to issue a paper invoice. Quotes and orders can now all be managed within the system which also accurately calculates area coverage and stone usage which is now correctly deducted from stock. The system also accurately calculates delivery costs and allows for custom

pricing for trade clients. Orders are all processed digitally without the need for a paper copy of the order for internal processing. Office staff can view customer information, past orders, invoice details, quotes and notes at the click of a button and the various built in calculators mean that stock is more efficiently used and accounted for. Stock and finance reports give a clear overview of the overall company position at any time. It is estimated that in paper savings alone the new system has saved around 100,000 sheets of paper which not only has a financial printing cost saving but also has a positive environmental impact. “It has been an interesting process working with Scoped Solutions as they have not only built the system we wanted and needed but have also helped point out issues we didn’t see ourselves. They have been very flexible and patient and overall provided excellent service and are a great company to work with,” said Bridge Street Stone.

Another major boost for Burnley Town Centre through Historic High Street’s funding It is proposed to use the money together with match funding to deliver:

Burnley has been awarded a share of a national funding pot to invest in further regenerating its town centre. The money from the Historic High Street fund will be invested to revitalise lower St James Street Burnley Council put forward a bid for £1.3 million over four years. The exact amount Burnley will receive will be announced in January following the submission of detailed proposals. Council leader Charlie Briggs said: “This is great news for Burnley. We have been awarded, in principle, agreement for developing a High Street Heritage Action Zone for the lower St James Street area. “Lower St James Street is identified as a key project in the Town Centre and Canalside Masterplan. This will build on our planned public realm improvements, help to renovate the heritage buildings in the area and revitalise that part of the town centre. We’ve invested in improving other parts of the town centre which looks fantastic and attracting more shoppers and visitors in. It’s vital we go further and bring lower St James Street up to a similar standard and increase the number of people who

visit that part of the town centre. “It fits in well with the wider regeneration of the shopping centre, the proposed Cinema/Leisure development at Pioneer Place, and with the investment that the University of Central Lancashire is putting into the Weavers’ Triangle and the work being done to transform Burnley into a university town. “We’re working to create an exciting and ambitious buzz about Burnley and this funding is a great boost for our plans for lower St James Street.” The program aims to create a vibrant cultural quarter sitting between the town centre and the Weavers Triangle. The application said: “The borough has a history of creativity, but many creative people have to move away from the borough to find suitable studio space and artistic networks. There is untapped potential in the buildings in St James Street, together with experience of the partners to turn this trend around and deliver a new creative community in the heart of the conservation area.”

Public realm improvements

Grants for works to heritage buildings in the area, focusing on those that have been vacant for a prolonged period, for restoration of historic features, sympathetic and well-designed shop fronts, and for bringing upper floors back into use.

An exemplar project, in partnership with local arts groups to develop a creative hub in the area with workshops and exhibition space for contemporary visual artists.

A programe of cultural events in and around Lower St James Street including for example open studios, street art and street theatre. Further details will be announced once the level of funding is known and as plans develop.


LPK is a new business to the area. Our aim is to offer a facilities management and business maintenance service to local business. Our aim is to enable businesses to focus on their core activities and take the hassle of maintaining their buildings away. We also ensure that businesses are compliant with HSE and CDM regulations as Health & Safety is our top priority.


Partnership working with shared values Shared H&S practices Bespoke service to meet your needs All local vetted Tradesmen Familiarization and continuation of service RAMS and project management on every job Easier invoicing

Planned and Reactive Maintenance • General Building work • Electrical Installation • Testing and Inspection • Plumbing & Heating • Painting & decorating • Landscaping • Grounds Maintenance Regulatory Inspections • Legionella • Fire doors • Smoke alarms • PAT testing Security • CCTV • Alarms • Fire • Manned Cleaning • Offices • Factory Floors • Windows • Buildings • Gutters • Footpaths

Unit 19, Lancashire Digital Tech. Centre, Bancroft rd, Burnley, BB10 2JT Mobile: 07790 371 537 | Email: Liam.Kilbride@lpkfm.co.uk

Makeup Doctor inspires Brand Confidence Burnley’s Makeup Coach, Makeup Doctor, who is known for building confidence in the everyday makeup wearer through her coaching practice, has started to assist businesses to build ‘brand confidence’. The idea was created because she could see the impact grooming makes to confidence. Through Makeup Coaching her clients were not only feeling confident in themselves but it drove other indirect results, for example, they get the job, they get compliments, their viewers interact with their videos more, they see hidden results in taking the time to groom themselves in a way that works for them! “The same applies to businesses, when they talk to ‘their’ customer they see results and I want to help them get the best possible result every time” she says. After the change in grooming strategy of Airline brand Virgin, grooming in the workplace is a BIG topic!

What should your teams wear, how should they groom themselves and what should that decision be based on… has anyone really got an answer? Makeup Doctor says, “The truth is, it should be your brand and its identity that drives this, to appeal to your customers, because after all that is what your brand is built for isn’t it? ‘to appeal to your tribe or clients’.” The thing is though we employ individuals… all unique in their own way. But the sooner they start to use their identity to ‘be your brand’ the sooner their appeal to your clients and customers will drive your objectives. Not only this, the cultural and operational dynamics of your business work, increasing employer and employee satisfaction. Makeup Doctor founder Rita Cunningham has taken steps to deliver this to small businesses around the country the concept of brand identity through her new

corporate courses ‘Be Your Brand’. She looks at your business and your current ‘bug bears’ or ‘needs’ and identifies how to deliver a course that will benefit your brand to deliver more consistently, and in turn drive sales. Through the course she investigates employee mindset and turns that around, with insightful workshops and relaxed but punchy delivery. One of the course titles ‘Be Your Brand’ has helped independent businesses have a more succinct team with a true understanding of how their actions and day to day behaviours and operations have an impact on customer experience allowing them to make the changes they need. Rita has 20 years of

experience with big Highstreet and luxury retailers, and in having her own brand she understands how important identity is. “It is your lasting impression to your customer; they should see you in your best light every time. Gone are the days of business wear being a suit, or the customers just sending in a letter of complaint. Times have changed, so if the customer buys into a brand that’s exactly who and what they want to see in all areas of their experience.”

LPK Facilities Management hit the ground running – taking the stress out of building maintenance LPK Facilities Management (LPKFM) is a new business to the area, based on Innovation Drive, in the Lancashire Digital Technology Centre. The business was started by Burnley businessman Liam Kilbride, who had the idea of a one-stop-shop for support services to maintain business premises, recognising the need for this service in many organisations. They offer a full facilities management and a business maintenance service to local businesses and have already secured several big contracts with well-known local businesses including the BCW Manufacturing Group, and with companies further afield in Rochdale, Salford and Preston including Robert Scott & Sons, and the Independent Group in Preston. Liam Kilbride, Managing Director, LPKFM said: “Our aim is to enable businesses to focus on their core activities and take the hassle of maintaining their buildings away. We also ensure that businesses are compliant with HSE and CDM regulations as Health & Safety is a top priority. Businesses are focussed on running their business and often take their eye off the important building maintenance and compliance.” “We offer a first-class cleaning service, factory cleaning, building maintenance, landscaping and project management of new builds.”

Brent Collins, Managing Director, BCW Manufacturing Group said: “Due to our rapid growth over the past few years we have seen our site double in square footage. Following the recent development we decided that the best course of action would be to outsource our facilities management services. LPK Facilities Management now take care of all our building maintenance, cleaning, security and regulatory inspections. Adding: “They also work closely with Barnfield Construction to project manage our continued expansion on Innovation Drive. Our partnership has allowed BCW Manufacturing to focus on what we do best – manufacturing.”


News “Burnley is a great place to do business and it was important to us that we stayed here. It has everything we need.”

Lancashire Estate Agent Rebrand Lancashire estate agents Petty have announced their rebrand Petty has become Petty Real. Commercial Director Brent Forbes whose father worked for Petty’s before him and whose son is also now in the business said, “We wanted to bring the brand up to date to reflect our expansion plans and the changes we see in our industry,

especially around technology, whilst making sure we maintain our great customer service ethos which has served us well for the past 90 years.” Having recently acquired Cheshire based Wright Marshall and more recently Burnley

Food and Beverage / Retail Units available within Student Accommodation Development Commercial Letting Agents Trevor Dawson has been retained by Burnley Borough Council to market three retail/office units within a new 136 bedroom student accommodation scheme. The units are situated within The Weavers Triangle and adjacent to the UCLAN Campus where student numbers are predicted to reach 4,000 by 2025. The three ground floor retail/commercial units are in prime locations fronting Sandygate Square. The units will be available for occupation in late summer 2020 all being approximately 1,200 sq.ft. Units 1 & 2 can however be combined if required. Units have planning consent for Use Classes A1, A2, A3 & B1. The four storey development is a mix of single ensuite rooms together with a gym, social space, study room and communal student facilities. The development is being undertaken by Barnfield Construction who are working in partnership with Burnley Council to bring forward this prestigious scheme. Full details of the opportunities can be obtained from their Burnley Office on 01282 458007


based Beehive, Petty Real felt it important to maintain their core business and head office where it all started, in Burnley. “Burnley is a great place to do business and it was important to us that we stayed here. It has everything we need.”

Charlotte Hagan: Profile of the Chair at Petty Real™ At Petty Real™, the customer experience doesn’t end when you get the keys, “We really care and that’s why we’re trying to engage with the community”. When you meet Charlotte you quickly realise the truth of that statement, she’s got an ability to communicate with such authenticity you get the impression she could talk with crowds or walk with kings, and she’d treat those two just the same. “It doesn’t matter” she asserts “if you’re an apprentice or a director, we all wear the same name badge in this company.” Charlotte has been both an apprentice and a director, and she’s no stranger to hard work. “My father taught us that you appreciate things if you’ve earned them and bought them yourself.” Those sentiments have clearly made a strong impression on her. She’s always worked, and she’s always saved. Business and industry run in the family. Burnley born and bred, Charlotte Hagan, chair at Petty Real™, has risen to the top through hard work and a knack for spotting opportunities. She’s travelled the world and now she’s back in Burnley, and on a mission to carry the Lancashire based Estate Agent forward into the next generation. No mean feat, but if anyone can do it, it’s Charlotte. When she first came to the position, she asserted herself with a rebrand, changing the company name from Petty to Petty Real™. She’s got new ideas and a fresh approach that isn’t clouded by having been in the industry for a lifetime. In fact, she’s approaching the industry from a buyer’s perspective. Consequently, when she talks about improving customer experience, you know she’s the real deal.

The Caring Estate Agent “We want to be the caring estate agent that suits everybody’s needs. Whether you’re looking for a fast, online service with as little hassle as possible; or if you prefer to take your time, come into the office, meet the staff and have a coffee, we want to be the go-to provider.”

50 Branches by Next Year When asked about the next five years, Charlotte has a clear idea what the future holds for her business and the key words are expansion and integration. Petty Real™ is just one part of a family of companies. Charlotte’s determination to create a seamless customer experience has led the organisation to support their customers with legal and financial advice from the same family of businesses. But it doesn’t stop there, Charlotte is planning to simplify the process of moving house even further by offering furniture removals and home decorating all under the same banner. She’s also got plans to expand the business that should set her competitors quivering: “I’d like to have 50 branches by next year”. But she’s also realistic about the future and she knows that if Petty Real’s going to be successful it needs to be sustainable. That’s why they’re trying to go paper free, staff have access to iPads, flip screen laptops to give presentations, and the company pool cars are all electric! It doesn’t matter if you’re a man, a

woman, young or old. If you think you can you will. Charlotte has lots of advice for young entrepreneurs. There’s no secret to her success, and she’s quite willing to discuss how she’s got there. “If you have a business idea, go for it, be confident, because if you’ve got confidence in yourself and your ability, you can motivate everyone else. It doesn’t matter if you’re a man, a woman, young or old. If you believe in yourself, you can do it.” “The heart and the head are two things I’ve always fought with in my career, but I do know one thing: it’s better to go for something and regret it than never to do it at all. I’m confident, I know what I want, in this business I would’ve been walked all over if I didn’t.” Charlotte’s advice distils down to this: dream, but “don’t make dreams your master”.

Civic Pride Charlotte has visited many countries across the world, setting up businesses as she goes, including a School of Dance in Dubai. Her pathway has been long and scenic, but the real adventure, she says, is returning back to Burnley. Charlotte has nothing but praise for her hometown, “I was born here, I went to school here, my family and my father were born here” she says proudly. According to Charlotte, what’s really brilliant about Burnley is the community spirit “out of everywhere I’ve been in the world, Burnley has the greatest community feel.” Burnley’s Brilliant, it’s the next Manchester She has a strong sense of civic pride, and with good justification, “Burnley is growing and what the council has done to renovate the town is incredible, there’s so much potential. We’ve got global companies here and the university; it’s a great town to be in, it’s going to grow massively. When she talks about Burnley Football Club, Charlotte really embodies that community spirit, she discusses how great it is to see the whole community supporting the team, all out wearing the shirt. Burnley is so lucky to be a small town with premier league football club, look out for Petty Real to be a premier player too. “Burnley’s brilliant” says Charlotte loudly and clearly, “it’s the next Manchester.”

For more information about Petty Real™ please visit www.petty.co.uk


News Global Glory for Holker IT! Technology specialist Holker IT has shot straight to the top of the class after earning ‘platinum status’ with a global telecommunications giant. The fast-expanding Burnleybased business has become one of only three organisations in the UK to achieve the highest possible partner level with Japanese firm Allied Telesis. Three Holker IT engineers – Sam Pegg, Ash Alom and Paul Jameson - underwent a rigorous five-day training course with Allied Telesis, before completing their final exams with top marks. The accolade comes as Holker IT celebrates its 10th anniversary. Allied Telesis is a network infrastructure/ telecommunications company,

with headquarters in Japan and a North American base in California. Founded in 1987, it is a global provider of secure Ethernet and IP access solutions and an industry leader in the deployment of IP triple play networks over copper and fibre access infrastructure. Chris Dyke, Senior Account Manager at Allied Telesis, said: “To have three trained engineers is a real demonstration of commitment from Holker IT and a great effort from all concerned there. “These exams are no walk in the park, but Holker passed with flying colours to become the first company of its size to reach this standard with us. This new status will create far greater

Ash Alom, Chris Dyke (Allied Telesis), Sam Pegg, Matthew Metcalfe and Paul Jameson

opportunities going forward and we firmly believe that having Holker onboard will prove mutually beneficial.” Holker IT managing director Matthew Metcalfe said: “To achieve platinum status with a company of the standing of Allied Telesis is a huge feather in our cap and further evidence of our

progression. “We take great care in the selection, training and development of our in-house technicians and great credit to Sam, Ash and Paul for doing so well. “It is a proud day for Holker IT and a great way to mark our 10th birthday.”

CHARTER WALK SECURES FUNDING FOR STATE OF THE ART SENSORY ROOM Charter Walk Shopping Centre has begun work on a dedicated sensory room after securing over £55k in funding from Burnley Council. The room, which is set to launch as part of the Centre’s ‘Purple Tuesday’s plans, is the latest in a number of initiatives introduced by Charter Walk to ensure people living with disabilities have a more comfortable shopping experience. The funding is part of the larger Better Care Grant given to Lancashire County Council to invest in social care projects. Charter Walk is one of only two schemes to be allocated funding from the portion of the grant given to Burnley Council. The sensory room will be specifically designed to provide a safe and comfortable space for shoppers suffering with sensory overload away from the hustle and bustle of the Centre. Plans for the room also include state


of the art changing facilities including a lie down bed suitable for adults and a hoist. Centre Manager, Debbie Hernon, commented: “Our mission here at Charter Walk is to ensure that all shoppers, regardless of ability, have the best possible experience and the sensory room that this funding will help us build will go a long way to ensuring we meet that mission. The room is expected to launch in time for this year’s Purple Tuesday and will be a central part of our efforts here this year. “Everything that we have done to make Charter Walk more accessible to disabled shoppers began with last year’s Purple Tuesday. Seeing the amount of progress that we’ve made since then and hearing how much of a difference we’ve made in our shoppers lives motivates us to do more and I’m looking forward to everything we can achieve in the next

twelve months.” Since taking part in the national Purple Tuesday campaign last year the Burnley based Shopping Centre has developed a number of permanent initiatives to make the centre fully accessible to shoppers with disabilities. As part of their efforts all Centre staff have received specialised training with three members of staff becoming dedicated ‘Autism Champions’ and the Centre has been certified ‘Autism Friendly’. Charter Walk is one of only twelve Shopping Centres nationally to achieve this accreditation. In addition Charter Walk have introduced two weekly ‘Quiet Hours’ during which number of the Centre’s retailers lower or completely turn off their background music and staff don’t carry out any loud or obtrusive tasks. The quiet hours are supported by a number of designated quiet zones and staff

members who carry backpacks filled with sensory toys to help younger shoppers who are feeling overwhelmed. Paul Gatrell, Head of Housing & Development Control, said: “We want to use this funding to provide first class facilities and services for disabled residents and visitors and improve not only their quality of life, but also for their carers and families. “The two schemes put forward for funding are both exciting and valuable in terms of the positive impact they will have, and we are extremely pleased to be able to support them.” Charter Walk has also installed a ‘Purple Pathway’ in their carpark which highlights the easiest and quickest route of entry into the Centre for shoppers with mobility issues. For more information on the services available visit: www.charterwalk.com


Following an extensive recruitment and selection process the Lancashire Enterprise Partnership (LEP) has announced that Steve Fogg, Managing Director of Corporate Shared Services and a Member of the UK Management Board of BAE Systems, has been appointed as the new LEP Chair with immediate effect. He takes over from Edwin Booth, the LEP’s first Chair, who stepped down at the end of 2018 after a seven-year tenure which saw the county secure more than £1bn of investment. David Taylor, who has since been acting Chair of the LEP, commenting on the appointment said, “I look forward to welcoming Steve to the role of Chair of the LEP and supporting him in my role as Deputy Chair. I am confident that the LEP will go from strength to strength under his stewardship.” Steve Fogg has a wealth of experience from a career forged at BAE Systems, from apprentice to engineering, then moving through operations and programme management to his current role as Managing Director of Corporate Shared Services and a Member of the UK Management Board. He also holds various executive and nonexecutive Board membership roles, including Blackpool Pride of Place Partnership, Chair of the Fylde Coast Responsible Business Network, Member of the Worldskills Advisory

Group on Social Mobility, Diversity and Inclusion and is a Member of the National Apprentice Ambassador network. The Lancashire Enterprise Partnership

“This is a fantastic opportunity to work with a great team from the public and private sector to make a difference for Lancashire and I am honoured to have been selected.” (LEP) is a strategic collaboration between business, universities and local councils which directs economic growth and drives job creation. It was formed in 2011 to make Lancashire the location for business growth

and inward investment. Since then the LEP has played a crucial role in coordinating the county’s economic priorities, has secured a £1billion growth plan and brought forward over 50 major growth initiatives. The LEP is now developing a new Local Industrial Strategy (LIS) which will have the county’s people and places at its core, with the focus on improvement and performance of Lancashire’s key towns and cities. It will support all future investment activity and position Lancashire’s key sectors and supply chain strengths and opportunities – driven by productivity, innovation and internationalisation. It’s an exciting time for the county, with the public and private sector coming together to attract investment, grow our economy and bring highly-skilled jobs to the county. It’s vital that the public sector listens to the private sector to understand their requirements and look at how we can support them. lancashirelep.co.uk


News Larsen Walsh celebrates Burnley office opening Larsen Walsh have announced the completion of six months redevelopment of their office in Manchester Road, Burnley to transform it into the hub of their strategic marketing agency. This milestone is a major development for Larsen Walsh on its mission to serve its international clients from the town. David Larsen-Walsh, Managing Director said: “I’m proud to be based in Burnley and to be part of the continuing commercial development here. In 2018 I committed to build Larsen Walsh into a reputable and respected organisation both locally and internationally within 12 months and within that year the company has experienced a six figure growth in revenue”. The agency now employs marketing

consultants across the country including four based in the new Burnley office. David Larsen-Walsh added: “Larsen Walsh’s growth continues at pace and our ambitious targets are expected to be surpassed. The new Manchester Road office gives our company a defining presence in the town and allows even more businesses to benefit from our services.” About Larsen Walsh: Larsen Walsh is a marketing agency based in Burnley, founded and managed by David LarsenWalsh who was born in the town and continues to live there after many years living and working in other countries as part of his 25+ year career. Since its inception in 2015, Larsen Walsh has supplied marketing solutions to a range

of clients and sectors including automotive, financial services, accounting and payments technology.

• This news comes in the wake of many recent initiatives and accomplishments of the company, including:

Delivering marketing strategy, planning and product development for a game changing global finance product backed by Santander Working alongside the Santander global team to develop and launch initiatives across the bank and its country markets Delivery of two significant events for a global truck and bus manufacturer to launch their 2019 sales kick off and host their international dealer conference Supported a Burnley based start-up by providing space in their Manchester Road offices to continue investment in people and local businesses.

Burnley entrepreneur creates new travel management app set to revolutionise travel information at your fingertips Steve Hall, a Burnley businessman and entrepreneur, who has spent several years working in the travel industry, has developed a new travel app which is set to revolutionise travel information available at your fingertips in one user friendly app for both the business and leisure traveller. After recently working with Edge Hill University who undertook a review of Steve’s travel business Mint Travel, the university saw the huge potential Steve had with the travel App he


was developing, recognising it was something the market was crying out for. The support from Edge Hill University encouraged Steve to develop the app further ready to take to market later this year. The unique travel app brings all aspects of travel management information together in one place, with live flight information including on-line Check-in, details on gate changes, delays, baggage claim, boarding passes, links to live booking sites, the latest travel advice, location services, GPS mapping, travel documentation and hotel information Steve Hall, Managing Director at Mint Travel said: “I developed the app as a result of clients I’ve worked with over the years asking for all kinds of travel information which took some time to collate from various places. This made me think it would be great to have one app which brings together all the details travellers might need when travelling in one easy to access place – right at

their fingertips. I have responded to a gap in the market really – the app even has links to the Foreign & Commonwealth Office Travel Advice website and lists all the British Embassies in the world in case they are needed when travelling.” “You can access literally everything from the app wherever you are in the world, to find the restaurants around you, top visitor attractions in the area, location services, tourist guides and much more, with a link to social media accounts.” Adding: “The app also offers business travellers great safety features and travel expense management, with a facility to track employees travelling across the globe and an expense capture module that can link to SAP Concur one of the leading expense, travel and invoice management systems, enabling instant upload of travel and expenses receipts onto the app which links directly to the SAP system. “I’ve made a huge investment

in purchasing the latest software for the app which will differentiate it from other travel apps on the market. “I love meeting people in the travel industry, it’s such a friendly industry to work in and I can’t wait to showcase what the app can do for independent travel agents and how it can benefit their business – in a time when the travel industry is undergoing a downturn the app could be a positive asset to boost travel bookings. The app can be personalised to each independent travel agent subscriber with their own branding, giving them a great client agent connection.” The app will be launched in September and rolled out on a subscription model. Steve will be showcasing the app to the leading independent travel groups including the leading Global Travel Group and the Advantage Travel Partnership, key intermediaries who can promote the app to travel agents across the country.

Alan Simpson, Tony Garner and Hannah Monaghan from Viva with their award

Viva PR Scoop top award Viva has been named the North’s Small PR Consultancy of the Year 2019 by industry body the PRCA. The Burnley Bondholders landed the prize at the PRCA DARE Awards in Manchester, which celebrates the work of public relations firms across the region. Judges praised the firm’s ethos and vision and predicted a bright future for Viva. Managing Director Tony Garner said: “We strive to deliver tangible results for our clients, be fair to our suppliers and make Viva a great place to work. This award means a lot because it come from our peers and

underlines my belief that you don’t have to be city centre-based to be the best. Our motto is ‘small but fierce’ and we’ve proved it works.” Established in 2002, Viva works with advanced manufacturers, local authorities, charities and the education sector. 2019 has been one of the consultancy’s best ever, thanks to a series of new business wins which has seen turnover grow by over 25 per cent. The company also believes in looking after its staff as well as its clients. Viva has introduced a number of measures to improve the physical and mental wellbeing of staff including weekly workplace yoga sessions,

standing desks, a daily 20 minute ‘walk out’ break to encourage screen breaks and exercise, two office dogs and time off work to volunteer for good causes. Tony added: “Our clients range in size – but our results-focused approach ensures that our work and creativity makes a difference to them – whether they are looking to win new business, sell more stuff or attract new staff.” Viva is currently expanding and is looking for an account executive and an intern to join its award-winning team. For more details visit vivapr.co.uk/join-us-careers/

Burnley Entrepreneurs swept the board at the Sub36 Awards picking up four of the awards It was a great night for our young Burnley entrepreneurs at the Lancashire Business View Sub36 awards in Blackpool. Burnley picked up four prestigious awards - Dave Walker of +24 Marketing picked up the prestigious Young Lancastrian of the Year Award, Kieran Fletcher creator of Funda Play took the Entrepreneur Award; Jake Duthie from Pipeline Induction Heat won the Apprentice of the Year; and Leah Hutchinson of Pendleside Hospice was awarded The Employee of the Year Award. The event celebrated the incredible achievements of the next generation of Lancashire business leaders. The Lancashire Business View awards, were revealed at a glittering event at the Winter Gardens in Blackpool before more than 250 guests. Individuals under the age of 36, and the businesses they run, were celebrated across 11 awards categories ranging from customer service to innovation and leadership.


News Burnley College Sixth FormCentre students celebrate outstanding achievements

Outstanding students who achieved top grades in their A Levels and Advanced Vocational Courses have been honoured with Awards for Excellence by Burnley College Sixth Form Centre. The students celebrated their exceptional achievements with family, friends, Tutors and special guests at a glittering awards ceremony hosted by the College. Burnley College Sixth Form Centre Principal Karen Buchanan said: “Our annual Awards for Excellence ceremony is the ideal way to congratulate our outstanding students on their amazing success and hard work throughout their studies. “It’s an important date in the calendar for the wider Burnley College family – Tutors, support staff, families, friends and academic and civic leaders from across the region – to honour some truly inspirational students. “This year’s recipients have all shown exceptional levels of dedication, curiosity and innovation, combined with a passion for their subjects: the Burnley College formula for success. “Going forward, we wish each and every


one of our Awards for Excellence recipients all the very best for the future – whether that is progression to degree study at a top university, a Higher or Degree Apprenticeship or their dream career in the industry of their choice.” Former Burnley College Sixth Form Centre A Level student Anna Jackson-Smith returned to College to present the awards to top-performing A Level, Advanced Level Vocational students and students who have achieved national success. Anna progressed to the University of Warwick where she completed a Law degree and is now employed at Ward Hadaway, one of the UK’s top 100 law firms as a trainee solicitor. Her brother, Student Governor Sam Jackson-Smith, a talented A Level student at Burnley College Sixth Form Centre with his sights set on an application to the University of Oxford, also took to the stage to praise students. The vote of thanks was given by Chairman of Governors David Meakin. Entertainment on the evening was presented by talented Advanced Level Creative Industries and Computing students.

The achievements come as Burnley College Sixth Form Centre marks a record-breaking year for success which has seen: •

An exceptional 99.8% A Level pass rate

92% of A Level students achieving at least one high A* to C grade at A Level

60% of A Level students achieving at least one top A* to B grade

A 100% pass rate in Advanced Vocational subjects for the 16th consecutive yea

95% of Advanced Vocational students achieving at least a D* to Merit

Exceptional results were recorded in Maths, Further Maths, Computer Science, English, Sociology and Dance

Transport & Logistics firm evolves over three generations George Dickinson started his logistics and transport business back in 1963 as Dickinson Transport with his son John Dickinson following in his footsteps. In 1978 they became the first TNT presence in the UK. In 1984 they left TNT to start a new company Greenline Carriers and became the UK’s fastest growing transport company between 1988 and 1990. Turnover rose to £18million pa in 1994. Greenline was a large employer in Burnley with its main depot rising out of Lowerhouse, and Greenline trucks became a regular sight on the roads up and down the UK. In 1995 they were awarded Overnight Carrier of the Year. Riding on this high they sold Greenline Carriers to Nightfreight GB and launched their new business Enviro Spacestation focussing on storage and distribution. Today, their grandson, Jonathan Dickinson, after growing up around these two Inspirational men, runs

the two Enviro Spacestation warehouses, located on Network 65 Business Park and the Shuttleworth Mead Business Park, offering industrial storage with the same family ethics they’ve had from day one. Jonathan Dickinson said: “It’s good to look back on where we have come from across the family generations. I’m the third generation grandson to George and son to John and can only pray to have the success that they have had. I’ve been given the best possible chance and mentors to do so. With the business constantly growing and progressing from its Burnley roots I can look forward to growing the business further and evolving in the logistics industry. With the recent edition of a fourth generation grandson (Alfie George Dickinson), who knows, maybe the story of the family business can continue to flourish into the next decade.” www.envirolancs.co.uk

Low Carbon Energy reduces carbon footprint for CoolKit Burnley-based CoolKit Ltd has paired up with fellow Bondholder member, Low Carbon Energy, to reduce their carbon footprints. As a major local manufacturing company, CoolKit has always showed an interest in the community, actively supporting their CSR commitments. With the recent growth of the company and the expansion to a second premises in 2018, it was now the right time to also focus on their environmental impact. Andrew Wearing, Operations Director at CoolKit explains:

“Our ISO 14001 accreditation demonstrates our commitment to CoolKit’s environmental management standards. Having received an 100% pass rate in 2018, it was time to look at what else we could do to maintain the high standards achieved to date.” “Having spent time and resources controlling our waste segregation and minimisation, pollution prevention and reduction in resources used within our manufacturing operations, it made sense to turn our attention to other possibilities, such as solar panels

to create a source of renewable energy.” Low Carbon Energy, a leading multi-service renewable energy company, attended the manufacturing headquarters in Burnley earlier this year and installed 240 solar panels covering a total of 396m2 of roof area. Ged Ennis, Director at Low Carbon Energy, explains: “The installation work carried out took only one working week and we performed a full turn key operation. The solar panels will generate around 58,500 kWh

of renewable energy per year, saving over 30 tonnes of carbon and £5,000 over the twelve months period. With a payback of less than 5 years and 25 years guarantee on the panels, it made total sense for CoolKit to add this source of renewable energy to their operation.” Andrew adds: “It has been an absolute pleasure to carry out this project with a local company and fellow Burnley Bondholder. The service and installation quality received from Low Carbon Energy has been second to none.”



70% Occupied News

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Martyn Hardacre mhardacre@burnley.gov.uk


01282 477213

VEKA UK Group joins Lancashire Ambassadors Burnley-based VEKA UK Group, the world leader in the development of uPVC window systems has joined the county’s growing network of Lancashire Ambassadors, with MD Dave Jones as representative. Lancashire Ambassadors, launched by Marketing Lancashire, brings together Lancashire business leaders who share a passion for the county’s success and a desire to champion Lancashire’s worldleading businesses and sectors. Together their unwavering pride, entrepreneurial spirit and relentless energy in pursuit of the economic possibilities for Lancashire, will help shape and drive the county’s future success. A group of well-known Lancastrians, including the very first Lancashire Ambassador, Andrew ‘Freddie’ Flintoff, have committed to helping Marketing Lancashire promote the county nationally and internationally for the greater prosperity of those who invest, live and work in the Red Rose county. Andrew appears in a rousing video created for the launch of the Lancashire Ambassadors which celebrates the county’s unique qualities and assets. VEKA UK Group’s Dave Jones said: “The launch of Lancashire Ambassadors is a great idea; highlighting all the incredible benefits and opportunities of our fair county. “VEKA UK Group is part of a family-owned global Group which was established in Germany in 1969 and which came to Lancashire in 1986. Since then, our Burnley plant has grown from just 4 extrusion lines to

34 extrusion lines, 450,000 sq. ft. and 380 staff, with the vast majority living in the local area. “We were crowned Manufacturing Business of the Year at the 2019 Red Rose Business awards, and Employer of the Year at the most recent Burnley Business Awards. We are very proud of our reputation as a leading employer for the region and we’re looking forward to working with our fellow Lancashire Ambassadors in the year ahead.” VEKA UK Group has a history of innovation driven by knowledge and experience, from the first ever A-rated window, to a pioneering approach to uPVC recycling. The company’s product range and service offering continues to evolve, setting the standard by which others are measured. VEKA UK Group not only manufactures a product of exceptional quality and durability, it does this responsibly, mindful of the environment and its people. As well as contributing to Lancashire’s business economy, VEKA UK Group is also proud to support schools, charities and community projects. The company is recognised for everything from sponsoring local football teams, to ‘sleeping out’ at Turf Moor for charity and even transforming a dilapidated bus into an inspiring reading space for local primary school children.

“We’ve always been proud of our Burnley roots, from which we’ve flourished as a company, and we’ve been championing Lancashire for decades. We’re very proud to now be doing so in an ‘official’ capacity! Rachel McQueen, Chief Executive of Marketing Lancashire said “I’m delighted to welcome Dave Jones to the Lancashire Ambassador network. “VEKA UK Group is a business with a worldwide reputation that has always been proud to speak about its Lancashire heritage. When we launched the search for county champions who could work with us to raise Lancashire’s profile as a place to do business, as a place for manufacturing excellence, as a place for growth, VEKA UK Group was a first port of call and Dave’s enthusiasm for the initiative has already made a great impression.

“We’re looking forward to working in partnership and to developing opportunities to share Lancashire’s business success story through VEKA UK Group’s national and international peers. This growing network of Ambassadors for Lancashire will work together for the benefit of the whole county, building a compelling voice and momentum that will shine the spotlight firmly on Lancashire.” To find out more about VEKA UK Group, visit www.veka.co.uk And to add your voice to the county’s growing network of Lancashire Ambassadors please visit MarketingLancashire.com


News Libby a major coup for family law specialists Two of East Lancashire’s most eminent solicitors have reunited… some 30 years after sharing their first cases in family law. Sarah Bentley has recruited the services of Elizabeth ‘Libby’ Reed - a leading light in the Crown Prosecution Service for three decades - to strengthen her fastexpanding family law practice in Padiham. “It’s both a professional coup and a personal joy to welcome Libby aboard,” said Sarah, who established Sarah Bentley Solicitors just over a year ago. “We have been colleagues and friends for many years and her vast legal experience speaks for itself.” Libby, who lives in Ightenhill,

Burnley, has been tempted out of retirement by the challenge of the new part-time role, saying: “Family law was where I started and it has always remained a key element in my work, so when Sarah asked if I would be interested it was impossible to resist.” The former Senior Crown Prosecutor has enjoyed a hugely successful career, rising to Head of Greater Manchester Crown Court Unit - the biggest outside London. “It was a fascinating but very demanding role,” said the native of Middlesbrough, who started off as an office junior before obtaining a law degree and a diploma in legal practice at Manchester Metropolitan

University and then qualifying as a solicitor in 1997. “My main function was to ensure correct decision-making across many serious criminal matters including murders, gangland murders, drugs trafficking, human trafficking, rape and serious sexual offences and the extradition of individuals to name but a few.” Libby was also project manager on the implementation of specialist domestic violence courts across Lancashire. She worked within the domestic violence voluntary sector to enable it to come to fruition, receiving a prestigious Justice Award and also appearing on the Trevor McDonald television documentary on domestic

violence. “During my time with the CPS, I probably dealt with more or less every crime imaginable and the pressure, stresses and strains over a lengthy period left me ready for retirement a couple of years ago. “I have really enjoyed the break - pursuing many outdoor pursuits and even taking up tap dancing! - and now feel suitably refreshed and very much up for this exciting opportunity at Sarah Bentley Solicitors.” Sarah is delighted with her latest recruit: “Our specialism is family law, on which Libby is clearly well versed, and I am certain that her vast legal knowledge and infectious enthusiasm will be of immense value.”

Healthy Business Works by Physiofusion With so much of our time spent at work, it’s clear why more and more employees believe that responsibility for their well-being is down to their employers. But where does this leave the employers themselves? As the topic of well-being is so broad, we can understand why a lot of companies are overwhelmed at the thought of introducing a workplace well-being strategy. Part of any well-being strategy within an organisation, first and foremost, is ensuring your staff feel as though they are supported and cared for. This can be anything from spotting early signs in behaviour, to offering physical and mental support for any illness or injury that is hindering their productivity at work. If management aren’t used to dealing with ill and / or absent employees, then making your staff feel cared for isn’t particularly easy. What to say, when to say it, when and whether to intervene, how to interpret a Fit Note, what to do if there is a


relationship breakdown between employee and employer - there’s so much to deal with! On average, around 46% of employees in the UK don’t feel as though their employers support their well-being in the workplace. There has been a significant rise in recent years with staff now seeing workplace well-being packages as a company benefit. This is a good thing, however! It means more and more people are prioritising their health. Statistically, physically active employees take 27% less sick days than non-active employees, as they are generally healthier. Healthy Business Works is the corporate arm of our business, Physiofusion. We act as a wellbeing department, specialising in helping businesses care for their staff and understand the benefits of workplace well-being. As each business is completely different and unique to the next, there is no single ‘golden’ strategy that everyone must follow. The most important aspect is to find out exactly what YOUR business

needs, and then implement a strategy from there.

Return on investment The numbers! When we say that we are 100% confident in workplace well-being strategies, it’s with good reason! Apart from the obvious, that staff are more productive for your business when they are in work as opposed to when they are off work; for every £1 spent on mental health in the workplace, studies show businesses make a £6 - £8 saving (depending on the time of intervention. For every

£1 spend on physical well-being in the workplace, studies show businesses make a £7.50 - £21.50 saving (again, depending on the time of intervention). Take advantage of our free initial consultations and sit down with a member of our team to help you either implement a bespoke strategy within your organisation, or perhaps improve upon the one you already have. We’d love to help make the North West the healthiest place to work in the UK! Contact us for any advice – tom@physiofusion.co.uk

Construction well underway for student accommodation

Plans to transform Burnley into a university town are fast taking shape as work on new student accommodation changes the town centre skyline.

A lattice of steelwork is being created next to Sandygate Square which will provide the foundation for a 136-bed building with car parking to provide high-

quality student accommodation. On the ground floor there will be units available for shops, cafes or offices. It is part of the University of Central Lancashire’s (UCLan) plans to expand student numbers in Burnley from 400 to 4,000 by 2025. It complements recent investment by UCLan at nearby Victoria Mill, including state-ofthe-art medical teaching facilities. The building is due to be completed by late summer 2020 ready for its first student intake. Kate Ingram, head of Burnley Council’s Economy and Growth team said: “It’s exciting to see the steelwork going up and the new accommodation taking shape. “It will help support UCLan’s ambitious expansion plans for Burnley and attract more students to our town which will have wider benefits for our local economy. You only have to look at other places with thriving universities to see the economic

and social benefits that brings and we want Burnley to see those benefits too.” UCLan Dr Ebrahim Adia, Provost at UCLan Burnley, said: “This purpose-built student accommodation on the banks of the canal, adjacent to the university’s Victoria Mill, is key to fulfilling our exciting plans to deliver an outstanding university experience in Burnley. “Watching the new accommodation take shape sends out a clear message of UCLan’s commitment to attracting a new generation of students to the town as well as boosting economic and social growth in the area.” The accommodation is being developed in partnership by the council, UCLan and Barnfield Investment Properties. The council will receive an income from rent and UCLan will run the facility on the council’s behalf.

Benefits of a Themis Apprentice for your business Themis Apprentices mean Business: that’s the message that Employers in all sectors across the North West are recognising. And there has never been a better time to recruit a Themis Apprentice to your workforce whether you’re a small, medium or large Employer - with our motivated, conscientious and ambitious candidates ready to take the first step on the career ladder right now. Paul Sharples, Themis Business Solutions Manager, said: “Themis Apprentices mean Business. Whatever the size of your business, whatever sector you operate in, a Themis Apprentice can help you take your business to the next level. “Each Themis Apprentice

completes our effective Themis Guarantee programme, ensuring they have the communication skills, industry knowledge and commitment needed to hit the ground running in your business and start making an immediate impact.” Talk to the Themis team about your immediate and long-term vacancies in Engineering, Construction Trade, Business Administration and Management, Digital | Pharmacy, Science Laboratory, Sport and Leisure Sector, Children and Young People’s Workforce. Contact 01282 733005 or email employer@themis.ac.uk and discover how a Themis Apprentice can help transform your business right now.

Here are five ways a Themis Apprentice can benefit your business: 1. Skills and knowledge: Themis Apprentices have the very latest industry skills and knowledge to bring to your business, filling any skills gaps you may have and helping to future proof your business. 2. The Bottom Line: As an Employer you will receive funding for each Apprentice you recruit, leading to savings in staff recruitment. 3. Fresh Insight: Themis Apprentices are innovative and dedicated, bring new ideas and perspectives into your workplace, energising your existing employees with their positivity and commitment to succeed. 4. Time Savings: Themis Apprentices are enthusiastic and keen to take on any challenge. They relish the opportunity to take ownership of projects and tasks, increasing productivity. 5. Staff Retention and Loyalty: Themis Apprentices are committed to their industry training and career development, providing you with the loyal employee who is invested in your business and its goals.



BCW boss to advise on £20m business support programme A leading Burnley engineering expert has been appointed to a board overseeing a £20m. business support programme for the North West. Trevor Cassie, group operations director of BCW Engineering, based at Innovation Drive, will advise on Made Smarter, the recently launched initiative to help the North West’s manufacturing sector through the adoption of more industrial digital technologies. Trevor and colleagues will monitor progress of the pilot project and report on learnings which will help to inform the proposed national roll-out of the Made Smarter concept. Other outputs will include the ongoing promotion of Made Smarter locally, regionally and nationally, and the strengthening of relationships between Made Smarter and other partners working across the advanced manufacturing agenda in the North West. The board will also be responsible for ensuring good governance during the lifetime of the Made Smarter North West pilot. Mr Cassie said: “With the progression of digitalisation in manufacturing there are exciting times ahead for firms across Lancashire and the wider North West, and I am greatly looking forward to being part of the Made Smarter team.” Made Smarter was officially launched before Christmas in Liverpool. Backed by government and some of the world’s biggest businesses, the Made Smarter North West programme is set to engage with 3,000 SME manufacturers based in Cheshire and Warrington, Cumbria,


Lancashire, Greater Manchester and the Liverpool City Region to boost productivity. Companies that get involved in the project will get the chance to access match funded support and advice regarding how new technologies could revolutionise their manufacturing processes and reap the benefits of more efficient production. Around 600 North West manufacturing SMEs will also qualify for more intensive business support, gaining access to match-funded grants, bespoke consultancy, mentoring and other resources which will help them to accelerate commercial growth. It is anticipated that by becoming a test-bed for new types of technologies and advanced processes, the region’s manufacturing sector could generate a 25% increase in productivity and add £115m. to the North West economy. Embracing the principles of Made Smarter could also help to open up new markets, increase exports and create thousands of additional high-skilled, high-value jobs in the region. Companies interested in registering for more details should visit www.madesmarter. uk or contact their local Growth Hub. An Advanced Level Computer Science student from Burnley College Sixth Form Centre has tested his computer gaming skills to the limit against some of the top players across Europe in a Big Brother-style contest filmed in Sweden.

Adam Eccles (18), from Burnley, was among a handful of elite gamers to take part in Gamerz, the world’s first live esports reality series, spending 11 days in a Big Brother house. He was filmed 24 hours a day and took part in tough physical challenges, such as paintballing, wrestling and jumping into an ice-cold lake, as well as testing his computer games skills. During his time in the house, former Blessed Trinity RC College pupil Adam took part in online Counter Strike tournaments with his team-mates who came from across Europe. He said: “I heard about the show from the gaming community and decided to apply as the winner’s prize was a contract with a top esports company and a chance to really make a name for myself in the industry. “I’ve been passionate about computer games since I was a child, playing FIFA and would like to make my career in the esports industry. My course is really helping me towards my goal by giving me a great insight into the wider industry and how complex games are designed and built. I’m hoping that my experience, alongside the skills I’m developing at college will help me beat off the competition and earn a contract with one of the world’s leading firms, competing against the industry’s top players in tournaments with prizes worth up to £1 million.” Adam trains up to six days a week in Counter Strike:

Global Offensive tournaments and leagues, alongside his Computer Science studies, in which he specialises in software development, under the tuition of industry experts with a wealth of knowledge to share. Adam is also part of a thriving esports community at Burnley College Sixth Form Centre, whose 25-plus dedicated members compete against teams from other Colleges across the United Kingdom in the British Esports Championships. Adam Walker, Extra-Curricular Activities Co-ordinator at College, said: “This is our first season in the championships and we’re enjoying the experience so far, picking up some great tips from our competitors and improving our skills and tactics each week. We’re planning trips out to clubs and conventions for the gamers, including a group heading to the E3 Conference in California, the world’s biggest gaming convention. “At Burnley College Sixth Form Centre, we recognise the importance of extra-curricular activities in helping students to learn outside the classroom. The esports community is a great way for students from a variety of subjects, both Advanced Vocational and A Level, to share their passion for gaming and to make new friends.” Digital technologies are transforming production processes every single day. Whatever you make, make it smarter. www.madesmarter.uk/ contact-us


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Feature : Crow Wood Hotel

Stunning new World Class Hotel opens in Burnley

Crow Wood Hotel & Spa Resort


labour of love for Burnley entrepreneur Andrew Brown, is the stunning new £13million Crow Wood Hotel. The 76-bedroom hotel is the final piece of the sprawling Crow Wood Resort, which sits alongside the leisure club, The Woodland Spa, Bertram’s Restaurant, The Lounge on 100 acres of unspoiled woodland. There’s also a brandnew Restaurant and Bar, Wilfred’s, too. Andrew Brown, Managing Director, Crow Wood Hotel & Spa Resort said: “It is nice to do something for the town and repay the town that’s certainly been very good to me.” “We aren’t nervous about its success, we know we have a good product. There’s a lot of good will towards us locally. We will


be employing 270 on site which is great for Burnley. “I’d like to thank everyone who’s been involved, in particular, Gary McGuigan from Colne, who built all the facilities here over the last 20 years and has done a magnificent job with the hotel.” Adding “I’d like to thank my management team for their hard work and excellence. We’ve stretched our resources to get the hotel ready for opening. We’re only a small family business and everyone’s had to run the existing business, which is still busting records, as well as building and commissioning the hotel. We’ve had to recruit and train lots of new staff which has been a huge effort from lots of people. “We have a 40 acre private park to

enjoy. Come and enjoy Wilfred’s restaurant, you don’t have to be a resident to enjoy the facilities we have here.” A special preview event and tour of the hotel was held for the Burnley Bondholders ahead of the opening. Here’s what a few of the bondholders had to say: Simon Brierley, Membership Director, East Lancashire Chamber of Commerce said: “We’ve already booked our Summer Ball for 2020, because we know the standard is so high. It’s great to bring business people from across the county to a world class facility here in Burnley. “We have been talking for years about Burnley being a great place to live, work and invest. And a facility like this right in the heart of the town, where corporates and leisure

“Burnley has been crying out for something of this calibre, not just Burnley, the whole of the M65 corridor. There isn’t the space or a venue like this along the M65 corridor. It makes you very proud of the town and what it has to offer.” trade can come is great for the town.” Dave Walker, +24 Marketing, said: “I think the facilities here are wonderful, it can only have a good impact on local businesses. We have international customers and we’ve wanted to give them somewhere really impressive to go to – now we’ve got a world class facility in Burnley that we can all be really proud of. We look forward to having conferences here - it will really complement our business. The bedrooms are stunning, the quality of the finish is second to none. We

are really pleased to have this in Burnley.” Leon Calverley, MD, Door4 said: “I think the profile of the town is really important, for a business like ours, based in Burnley. It is important that people see Burnley as almost a competitor to the city likes of Manchester and beyond. We work in an industry where image is important where the brand cache matter to clients. They want to work with businesses in attractive smart places so to work in a town that has places like this means such a lot.”

Carole Garrett BEM, Director, Profit Optimiser said: “Knowing what Andrew Brown has done with the Spa and with Crow Wood I suppose I expected nothing less than what I’ve seen, but it’s exceeded my expectations. Its absolutely fantastic. Adding: “The wow factor is everything in terms of the lighting, the ambience created, the furnishings and the attention to detail. The views outside are stunning. Guests won’t fail to be impressed by what they see.”


Feature : Crow Wood Hotel

Keeping it Local Andy Brown commissioned local textile company Panaz for the sumptuous furniture fabrics throughout the hotel, Chantelle Lighting to design and create the stunning lighting features in the hotel, and local framing company Penny Howarth Framers, to name just a few.


Crow Wood Hotel is already boosting the local economy with a £5million spend in Lancashire on fixtures and fittings

Andrew Brown committed to using local contractors whenever he could in the building of his new £13m luxury hotel at Crow Wood. The Crow Wood Hotel and Spa Resort, which opened in October, has not only create several jobs and boosted Burnley’s tourism economy, it has also brought in much-needed work for local manufacturers and suppliers. Andrew revealed that £5m has been spent in Lancashire on fixtures and fittings alone for the new hotel. Most recently, Andrew has

commissioned local picture framer, Penny Howarth Framers, of the Country House Gallery on Lower St James’s Street to frame all the pictures, prints and photographs for the new hotel. He said: “We have tried wherever possible to use local companies for the Hotel project. We recognise the importance of keeping this investment in the local community and of course many of these suppliers are ultimately our future customers. “The fixtures and fittings are approximately £5m out of the total

£13m spend. Of this £5m the majority has been spent in Lancashire with some great partners, many of which have been suppliers for years.” Penny Howarth has framed 415 prints and photographs for the bedrooms, reception areas and meeting rooms. Penny said: “I really can’t thank Andrew enough for giving me the opportunity of working on such an exciting project, it’s been fabulous watching it all come together to create this amazing hotel here in our town. I am very proud to have been involved in it all.”


Feature : Engineering the Future

UCLAN’s £35M Engineering Innovation Centre Set To Drive Region’s Industrial Strategy


£35 million state-of-the-art teaching and research facility which engages directly with industry and provides students with real-world experience on live, engineeringrelated projects has been officially launched at the University of Central Lancashire (UCLan). Based at the University’s Preston campus, the new Engineering Innovation Centre (EIC) will act as one of the driving forces behind the Lancashire Industrial Strategy as well as national industrial strategy, addressing the need for innovation and producing the next generation of worldclass engineers. Cutting-edge research and teaching facilities include an additive manufacturing lab (3D printing), an advanced


manufacturing workshop, an intelligent systems facility, a motorsports and air vehicles lab, a high-performance computing lab, a flight simulator suite as well as a fire, oil and gas facility. To date, the EIC is the largest single investment in Lancashire’s educational infrastructure establishing UCLan as one of the UK’s leading universities for engineering innovation. Through courses shaped by industry demand and continuous collaboration, the Centre aims to improve productivity across the North West, helping to support the innovation needs of 1,300 regional small and medium enterprises now and in the future. One teenager from Lancashire has already experienced how the EIC is helping

to turn life changing ideas into reality. Burnley-based Krystyna Marshall, 16, invented the designs for an exoskeleton to support a young family member with a life-altering spinal condition. Working in collaboration with Krystyna, the University EIC team of academic staff and students have turned the exoskeleton designs into reality. The cost-effective 3D printed version of the exoskeleton is now being used as a proof of concept and could be developed for NHS use in the future. Identified as a signature project within Lancashire’s Strategic Economic Plan, the EIC secured £10.5 million worth of funding via the Lancashire Enterprise Partnerships’ Growth Deal with the Government. The new facility has also received £5.8 million from the European Regional Development Fund

(ERDF) and £5 million from HEFCE’s STEM Capital Fund. The EIC forms part of the University’s £200 million Masterplan, which also includes a new student support centre, improvements to the public realm and highways around the Adelphi roundabout as well as new social spaces facilities and a new multi-faith centre, all at the Preston campus. Working in partnership together, SimpsonHaugh and Reiach and Hall Architects designed the EIC, which was built by main contractor, BAM Construction. Professor Graham Baldwin, ViceChancellor at UCLan, said: “The provision of practice-based learning has always been a strength of this University and now, through the EIC and our links with industry, we will

ensure our students gain exposure to even greater levels of applied, real-world learning. Our strategy is to ensure the University is at the forefront of future skills development enabling Lancashire and the North West region to lead the new ‘digital’ industrial revolution which is now upon us.” David Taylor, Pro-Chancellor and Chair of the University Board, added: “The EIC is not only a significant asset to the University but also the county, wider region and the UK. It will act as one of the driving forces behind the industrial strategy both on a regional and national scale while cementing Lancashire’s position as a national centre of excellence for aerospace, advanced engineering and manufacturing.” Minister for the Northern Powerhouse and Local Growth, Rt Hon Jake Berry MP,

said: “We are committed to boosting economic growth across the Northern Powerhouse and levelling up every place in the UK as we prepare to leave the EU on 31 October. “Thanks to £10.5 million of investment from the Government’s Local Growth Fund, the University of Central Lancashire’s flagship Engineering Innovation Centre will play an important role in cementing the North’s long-standing reputation for worldclass further education, scientific innovation and engineering excellence. “The advances made and skills learned at this pioneering facility will have farreaching benefits from equipping young people for well paid, highly skilled jobs to technological advances supporting manufacturing businesses throughout the North and around the world.” Steve Fogg, Chair of the Lancashire Enterprise Partnership, added: “The LEP has invested £10.5m Growth Deal funding towards creating this world-class centre of excellence for high technology manufacturing which will support innovation in local businesses and supply the skilled and talented engineers they need to grow and succeed. “Lancashire is already the country’s number one region for aerospace production and advanced manufacturing. “By funding projects like the EIC, the development of the Advanced Manufacturing Research Centre at the Samlesbury Aerospace Enterprise Zone and new education and training facilities across the county, the LEP is investing in the facilities and the skilled workforce of the future needed for the sector to maintain and build on its leading position, compete on the global stage and take advantage of opportunities in emerging markets. “Our £320m investment programme is supporting strategically important projects like this all across Lancashire which, together, will drive substantial economic growth for years to come, create thousands of new jobs and homes and attract £1.2bn in private investment.”


Feature : Engineering the Future

Student from Burnley’s Primary Engineer Programme sees her design idea become reality 17-year-old Krystyna’s ideas turn into reality


s UCLan’s new Engineering Innovation Centre opens its doors to students for the first time, a teenager from Lancashire has already seen first-hand the way it will help to turn life changing ideas into reality. Taking part in a Primary Engineer competition to find the next generation of young engineers, Krystyna Marshall, 16, from Burnley invented a cost-effective way to support a young family member with a life-altering spinal condition. The invention allows children like her cousin, who is living with Spinal Muscular Atrophy (SMA), to live a more conventional life by wearing an engineered jacket which supports their skeleton and gives extra strength to their back muscles and spine. Turning her design into a proof-of-


concept was problematic however, as the amount of metal needed to create the exoskeleton would make the design too expensive and heavy. With the help of UCLan’s School of Engineering, a 3D exoskeleton was printed, drastically reducing both the cost and weight of the final prototype. Additionally, by 3D printing the prototype, repairs to the exoskeleton can be completed much quicker and at a fraction of the cost of a metal structure. Krystyna said: “By making this design a reality, a new world can be opened up to children with spinal conditions. The invention allows them to carry out simple tasks that were previously impossible, such as sitting up in bed or tying their shoelaces. For children with SMA, this is life changing.”

Dr Matthew Dickinson, Senior Lecturer at UCLan’s School of Engineering, added: “This SMA exoskeleton is a perfect example of the way that engineering can have a direct impact on people’s lives. The solutions that we will be able to develop at the new EIC will have real world benefits to thousands of people in Lancashire and around the world, not just in healthcare but across the entire business sector too.” The competition was part of the Leadership Award, run by Primary Engineer, which asked young people between the ages of three and 19 what they would do if they were an engineer. Dr Susan Scurlock MBE, Founder and CEO of Primary Engineer, said: “Waiting in the wings of Primary Engineer has always been the thought that one day one of those

The UCLan Burnley, Victoria Mill Campus, offers a Degree Apprenticeship in BSc (Hons) Mechanical Engineering (Year 2 Entry). Additional courses related to engineering are to be added to the UCLan Burnley portfolio from 2021 onwards to support the engineering and manufacturing industries in the East Lancashire region and beyond.

involved in the programme will achieve our vision of making the world a better place to be. That has been achieved, to staggering effect, by Krystyna Marshall and Dr Matt Dickinson at UCLan who, through the Leaders Award, have changed the way suffers of SMA will be treated – without doubt making their world a significantly better place to be. We are very proud to have played a part in this amazing story.” Identified as a signature project within Lancashire’s Strategic Economic Plan, the EIC has secured £10.5 million via the Lancashire Enterprise Partnerships’ Growth Deal with the Government. The new facility has also received £5.8 million from the European Regional Development Fund (ERDF) and £5 million from HEFCE’s STEM Capital Fund.

The University of Central Lancashire (UCLan) is a leading modern university with thriving campuses in Preston, Burnley, Westlakes (Cumbria) and Cyprus. Founded in 1828 as the Institution institutions from across the globe. for the Diffusion of Knowledge, UCLan The University has an established now has a staff and student community research reputation with world-leading approaching 38,000 and an employmentor internationally excellent work taking focused course portfolio containing over place within the areas of Business, Health, 350 undergraduate programmes and Humanities and Science. UCLan is also nearly 250 postgraduate courses. ranked in the top six percent of universities As well as being a national leader in worldwide in the 2019-20 Centre for World the number of student and graduate startUniversity Rankings, as well as holding the up businesses it supports, UCLan is also maximum 5 QS stars for the quality of its Lancashire’s largest provider of graduate teaching. level qualifications, supplying highly With a strong focus on continually skilled graduates into the workforce. The improving the student experience, UCLan University also has established links with is currently undertaking a £200 million global businesses, police constabularies, project to redevelop its Preston Campus. NHS trusts and more than 1,000 regional The vision is to create an attractive and enterprises across a variety of sectors. inviting, world-class environment helping Internationally the University now to create jobs, kick-start regeneration and enrols students from more than 100 attract inward investment into the city and countries and has partnerships with 125 North West region.


Feature : Skills Academies

Themis Skills Academies


“Themis Skills Academies work: for employers and individuals alike�

A series of innovative Skills Academies, founded by Themis, the Apprenticeship and Business Training Provider arm of Burnley College, are filling vital skills gaps and business development needs in industries across East Lancashire.


Feature : Skills Academies

“Themis and Employers are creating the skilled and motivated workforce of the future.”


ith a training model anchored on the diverse needs of Employers in a variety of industries that struggle to recruit staff with the skills, knowledge and work ethic needed to succeed, the Themis Skills Academies are revolutionising the way training is delivered. Motivated individuals seeking a career change or keen to return to employment after a break are equipped to secure permanent roles with leading local Employers, with the confidence, basic skills and understanding of how they can play a part in the region’s industrial success story. Launched two years ago with the successful Textile Academy, which trains sewing machinists to secure the growth of the area’s thriving furniture sector, there are now Skills Academies for Manufacturing, Warehousing, Upholstery and Tiling/ Plastering. Each Academy runs along similar lines, in close liaison with Employers, to ensure future employees fit seamlessly into the workforce and make an impact immediately.

At the end of each eight-week Skills Academy programme, Employers can be confident that their new recruits have: • The basic skills needed in their specific sector • Practical experience and knowledge that meets their particular requirements • A sound knowledge of Health and Safety in relation to their sector • A good time-keeping record • The commitment and enthusiasm to see their business succeed. Simon Jordan, Chief Executive of Themis, said: “Themis is proud to be playing its part in the ensuring the success of the region’s business community by providing the vital skills needed in industry. “It’s a win-win situation: Employers recruit expertly-trained individuals with the skills, knowledge and commitment to succeed and those seeking a fresh start in a new career are provided with the experience and opportunities they need to step into employment. “Our Skills Academies are growing each year and are constantly evolving through the input of Employers. Together, Themis and Employers are driving the training agenda and creating the skilled and motivated workforce of the future.”


LOCATION DETAILS Themis Skills Academies are based at the ÂŁ100 million Burnley College Campus, in the heart of Burnley, and within a bespoke industry training facility on Vision Park, in Whittle Way, opposite the College.

CONTACT DETAILS Want to find out more? View our industrystandard facilities, talk to our Trainers and professional Themis team, who are committed to providing you, as an Employer, with the skilled and motivated individuals you need to fill skill gaps within your sector. Contact Chantelle Allen on c.allen@burnley. ac.uk or call on 01282 733547.


Feature : Skills Academies Textile Academy The Textile Academy is training – and in some cases re-training – individuals as sewing machinists, in the perfect position to fill the skills gap that Employers face. Academy recruits are taught by experts with extensive experience, on the latest industry-standard equipment they will use in the workplace. Themis currently works in partnership with leading Employers within the sector who visit the Textile Academy to monitor the development of Academy sewing machinists and provide them with samples of work to complete to assess their skills. At the end of the training programme – which in effect operates as an extended work trial - Employers have developed a sound knowledge of each sewing machinist, their skills and motivation, leading to a smooth recruitment process, with the Employers confident in the calibre of their new recruits and how they will complement their existing teams.

Tiling/Plastering Academy The construction industry has an urgent need of skilled tilers and plasterers – a need Themis is filling through the Tiling and Plastering Academy, training motivated individuals with the skills they need to work as valued professionals within the construction industry. Themis has a team of industry experts, with years of experience, to pass on their skills and knowledge, introducing recruits to the latest industry-standard equipment and techniques expected by Employers. Our Academy recruits finish the eight-week programme with a nationallyrecognised City and Guilds qualification and then progress on to a CSCS qualification that allows them to use their plastering and tiling skills on building sites.


Warehousing Academy Warehousing is a vital operation in a wide variety of sectors, requiring a workforce with both skills and motivation. The Warehousing Academy is training individuals as warehousing specialists, with the adaptable skills and knowledge to succeed in diverse warehousing environments. The training programme is led by highly-experienced experts who have led warehouse functions for national Employers across the UK. Academy recruits gain two nationally-recognised qualifications in warehousing and employability, as well as a Fork Lift Truck Licence.

Manufacturing Finding individuals with manufacturing skills and a great work ethic can often be a challenge for Employers and involves a lengthy recruitment process. The Manufacturing Academy is solving these problems by training individuals in the key skills that will make them invaluable members of the workforce. Experts with extensive experience in managing manufacturing operations for a range of national Employers train Manufacturing Academy recruits in the essential skills they need. Academy recruits gain two nationallyrecognised qualifications on the programme and are equipped with the skills to join an existing team – or form the bedrock of a new team - manufacturing goods, following specifications, carrying out quality control checks, completing paperwork and keen to develop their skills still further.

OUR EMPLOYER PARTNERS • • • • • • • • • • • • • • •

BCW Clayton Park Bakery Cookson and Clegg Cool Kit Evertaut Farmhouse Biscuits Flo Control Herbert Parkinson K Rend Lantex Senator Group Spa Web Stirling Moulding Tile Taster William and Turner


Feature : Skills Academies Upholstery The Upholstery Academy trains – and retrains - individuals as upholsterers, working within the thriving furniture industry in the North West. A team of highly-skilled industry experts use their experience in the furniture industry to train recruits using the latest industry-standard equipment and techniques expected by Employers. As part of their training programme, Upholstery Academy recruits plan, produce and reflect on their own work, displaying their finished piece identifying any issues/ challenges they faced in the creative and production process to help them plan future developments.

ACADEMY CASE STUDY Dave Harrison, from Burnley Manufacturing Academy Employed at The Senator Group “When my career as a graphic artist ended after 28 years, the Themis Manufacturing Academy gave me the skills and confidence to enter the world of work again.”

EMPLOYER CASE STUDY STEVEN CROOK – Sewing Room Supervisor, The Senator Group “The Training Academies model works well for Senator and we’re proud to have been associated with it since its inception. “As a global firm, with expanding markets, we need skilled sewing machinists to fill the fulltime positions we create to ensure we keep up with growing demand. The Textile Academy has helped us to fill these vacancies with confidence and ensured we’ve had no delays through a lengthy recruitment or training process. “One of the great aspects of the Academy training model for us, as an Employer, is the opportunity to bring in work for the learners to complete. It works two ways: the learners get a taste of the type of pieces they’ll be completing once they’re employed in industry and we, as Employers, are able to train potential employees in the very specific skills we need and see individuals’ aptitude. “Senator’s reputation rests on the quality of its product and staff, the Textile Academy has helped us to find those extra special employees who have the skills and commitment we as a firm demand to meet these high expectations.”



BREWERY TOURS 2020 7TH FEBRUARY 13TH MARCH 24TH APRIL 22ND MAY 26TH JUNE If you haven’t been on a Moorhouse’s Brewery tour it’s well worth a look. They’ve been brewing in Burnley for over 100 years - they’ve a great story - and great ale! Which you’ll get a taste of on the Tour. A tour ticket would make a great gift for someone who loves their quality ales. Visit their website to book


Sector Special : Fragrance & Cosmetics



SACO - One of Burnley’s best kept manufacturing secrets. Acknowledged as one of the largest manufacturers of caps for the cosmetics industry worldwide and growing into new markets 61

Sector Special : Fragrance & Cosmetics


ne of Burnley’s best kept manufacturing secrets - winners of this year’s Manufacturing Excellence Award and International Business of the Year Award at the Burnley Business Awards, is a company not many people may have heard of locally but globally they are a big name in the cosmetics industry. The company is Specialist Anodising Company Limited (SACO), which was founded in 1985. They are leading designers and manufacturer of aluminium caps and shrouds for the cosmetic industry, offering component design, in-house tooling, pressing, assembly and a unique anodising service, which guarantees the highest quality to the customer, as it is a onecompany process from design to delivery. With over 1500 standard caps and shrouds they offer one of the largest standard ranges in the world. The factory operates 24 hours a day, 5 days a week, with a capacity well in excess of 7 million components per week, which makes their turn-around times some of the shortest in the industry. Customer design ideas will be realised by one of the largest teams of highly skilled tool-making engineers in the industry and the use of CAD/ CAM technology. Vicky Moody, Commercial Director at SACO said: “We have over 100 active customers from around the world, 80% of sales are export which is an accolade we are very proud to have as a UK manufacturer making all its products 100% in Burnley – exporting £16 million. “In terms of products we specialise in, SACO are a market leader in the manufacture of Caps for Fragrance products, these can be anodised aluminium only or with plastic inserted as a more

premium Cap, as part of the same pack for fragrance is the pump and SACO also specialises in the Collar components for this. We do also have standard products for dropper style products, a famous one being the collar for Estee Lauder Night Repair (bright gold with matt bands) it’s really special and unique, made in Burnley for one of Estee Lauders 5* products. “Customers include Estee Lauder, L’Oréal, Oriflame, Avon, and Aptar from the cosmetic industry. We have also been supplying into the Alcohol beverage market with a special cap for Absolute Vodka Elixia. Very recently we have secured a big investment and agreement with a Pharmaceutical client for anodising Cans which go into MDI’s (Meter Dose Inhalers for Asthma). The requirements of this type of anodising are very strict so investment in ‘clean rooms’ and GMP (good manufacturing practice) have been implemented further.” Adding: “Our family run SACO business started in 1985 based in one small Burnley based factory where all pressing (10 machines), anodising (1 plant) and assembly (3 machines) was operated. At that time, we had around 40 staff, all working at our singular factory. Our turnover at was around £2 million per year. “In 2006, we were able to open our 2nd factory in Burnley. This purchase supported significant growth as we then invested in more machinery to increase our manufacturing output; with our total number of press machines increasing to 30 and assembly machines increasing to 8. Along with our asset expansion to meet the demands of a growing client base, our total number of employees working across the two sites increased to approximately 150 and our turnover to approximately £8 million per year.”

“Customers include Estee Lauder, L’Oréal, Oriflame, Avon, and Aptar”

7 million

Manufacturing cap components per week 62


Sector Special : Fragrance & Cosmetics


SACO has also developed significant businesses in the international market and in 2014 opened an office in Paris. In 2017, a 3rd factory on the same site in Burnley was purchased which facilitated an increase in footprint size of 100%. Their total number of press machines has now raised to 60, assembly machines to 10, and anodising plants now to 2. Their workforce has expanded to over 400 employees and their annual turnover is currently approximately ÂŁ20million.

This new anodising plant was an investment of over ÂŁ3 million and was designed, manufactured and installed by their own in-house engineers and managers. The project took 18 months to complete but has allowed SACO to grow from supplying 4.5 million products per week to 10 million per week. Looking forward, their target is to grow further in the Cosmetic market and extend their reach within Europe and also in the USA. They forecast continued growth in the Pharma market and to remain in the Alcoholic drinks market; With the increase in popularity of Gin beverages, they also aim to capitalise on this trend and develop caps for this product as it takes over from Vodka in terms of demand. Given that the industry is moving to more bespoke/ special packaging, SACO are


Sector Special : Fragrance & Cosmetics

also aiming to expand our output relating to this service as we are specialists. Their 3 year growth plan is to increase sales to £25 million. SACO are currently concentrating heavily on finding the right talent and employees to work with their ambitious and growing team, investing in a recruitment campaign to raise their profile as one of the largest employers in the area, who until recently have been quiet about their achievements, but are now focussing on making sure that local people are aware of them and the career opportunities with them as well as the apprenticeships with them. A top priority for the company is investing in their workforce. They are a proud local employer and often train their employees from scratch. They take on a number of apprentices every year and are proud to be able to offer job stability, training and opportunities for progression within the business. The Management Team themselves have all worked their way up and have over 100 years combined between them! With a successful apprenticeship programme running they aim to take at least 3 per year, and often take on more, offering a range of apprentice opportunities such as toolmaker, technical designer, maintenance and assembly.

“Rarely would you get the whole end-to-end process under one roof and that’s something we’re really proud of. We’re incredibly proud to offer high quality engineering jobs in the local area and to train our own Apprentices too, making them the innovators of the future. Our growth has been relentless and we’re confident we can continue that.”


Lifting the lid on one of Burnley’s best kept secrets… 67

The Landmark is a flexible, innovative & creative coworking space - ideal for freelancers, entrepreneurs, start-ups and remote workers, but also for established businesses. Based in the heart of Burnley, our stunning Grade II listed building is the perfect environment to inspire & make things happen!










01282 940095 info@landmarkburnley.co.uk www.landmarkburnley.co.uk

Feature : Nurturing digital talent Burnley’s reputation as a “place where things happen” can now add a “place where the Internet of Things happen,” thanks to the town’s growing emergence as a leading force in the nation’s technology sector. We meet the man behind an award-winning Burnley tech business with a reputation for innovative solutions and for nurturing the digital talent of the future.

Blazing a Trail for Burnley’s Tech Sector 69

Feature : Nurturing digital talent


“Confidence is high in Burnley’s digital sector”


ech Town Burnley, the jewel in East Lancashire’s digital crown, has a great deal to be chipper about. Described by the Financial Times as one of the UK’s leading areas for digital growth, tech businesses are thriving with Burnley being voted the 2nd most successful area for digital jobs growth. So how has this happened? Renowned for manufacturing, world-class engineering and for being a vital part of the aerospace and automotive supply chains, Burnley can now add another epi-thet as a major player in the digital sector, creating jobs, building the digital economy and for “inventing” the kind of sophisticated ground-breaking software technologies businesses across a host of markets, are already benefiting from. At the forefront and blazing a trail for this hugely important sector is a Burnley business that has demonstrated more than most, its commitment to helping to nurture digital talent, create jobs and help businesses across the country take that allimportant digital leap. Dave Walker is the founder and Managing Director of +24 Marketing, the award-winning digital marketing, design and software development agency he launched as a one-man band, almost 10 years ago. Today, this highly successful businessman, Dave shrinks away from the description “entrepreneur,” heads up a team of 15 and rising, with an impressive client base including Screwfix, Akzo Nobel, Ansell Lighting, not to mention a raft of East Lancashire companies includ-ing The Calico Group and Burnley FC in the Community, where +24’s digital wizardry has helped propel growth, improve efficiencies and increase revenues. It’s been quite a year for 33 year old Dave and his team. A move into Burnley’s most impressive digital collaborative working space, The Landmark came as a direct result of Dave’s infectious passion for his home town and all things digital. As a committed Burnley Bondholder, Dave was instrumental in persuading Bondholder Chairman and MD of world-leading Oscar-winning digital sound engineering business AMS Neve, that the former Burnley Grammar School, a building of heritage and significance for the town, would make the perfect home for a state-of-the-art space to attract young tech talent and grow Burnley’s digital economy. “Yes, I did get into Mark’s ribs about this idea,” admits Dave ruefully. “Me and Mark had spoken many times before about the

need for a hub and Mark got completely where I was coming from. I started my own business from home and would have given anything to have had a place like The Landmark where I could have mixed with other like-minded people and shared resources.” “ We tested the response of the local tech scene and discovered there are more than 60 digital businesses in Burnley. We knew we had to do something improve our ability to attract and keep digital skills in East Lancashire. This was an important point for consideration in the early days of The Landmark project, the ability of digital businesses in the area to recruit top tech talent.” There is no doubt that The Landmark, now firmly established at the centre of Burnley’s technology community, is bridging that gap and attracting the kind of tech skills we need. Confidence is high in Burnley’s digital sector, a striking example being the fact that Barclays Eagle Lab is now operating from The Landmark, the first Eagle Lab in Lancashire.” Today, +24 Marketing’s offices, based in what was once the former school science labs at The Landmark, are a hot bed of creative talent and unfailing energy. You’d be lucky to catch the of-fice full as many of the software developers are embedded in clients’ offices whist web designers, the education team and other +24 staff are busy working on accounts including the delivery of Project Digital. Yet they were all very much in evidence as a team back in June when to the delight of Dave, his staff and his wife Joanne, +24 were named the Small Business of the Year at the Burnley Business Awards. It was a pivotal moment for Dave. “We are absolutely over the moon about the award. It is really important to us and for our clients to know that our work is recognised by our peers. We are very good at helping our clients win awards. In fact, Tier 1, one of the UK’s leading IT disposal and asset management businesses, a key customer, had literally just been given the Queens Award for Enterprise as we won our award. Sam Keenan, our Marketing Manager and my right-hand man, had worked tirelessly on the campaign for Tier 1. It was a brilliant start to the summer and we have subsequently picked up a further six-figure contract with them.” Branding for businesses, website design, social media campaigns are the bread and butter of any marketing agency


Feature : Nurturing digital talent


worth its salt. But it is the wider scope of advanced digital technology and what it can do for businesses that underpins +24 Marketing’s impact in the sector. Dave explains: “We are growing the software side of the business. Screwfix, via Thinkprint, were one of our first customers for software development. We’ve produced a stock and ordering management system for them. The bespoke software projects we do, mean that if there is a business process system that can be made more efficient, faster, or reduce human time on it by automating things, we can create this for any business. It does not matter if it is a finance pack-age, stock system or a management information system. By creating bespoke solutions, our cli-ents will get a system that’s tailored exactly to their needs rather than have to make compromises with off the shelf software products.” As a child, Dave says he dreamed of becoming an inventor or creating things. “The irony is that’s what I am doing now except we are inventing things that nobody can actually touch, that are there in the Cloud. We are now into the world of IoT, the Internet of Things with one of our clients. Everyone wants to control things by one switch, by using their phones or voice control. We are consulting for them on a major IoT project. That’s about inventing something.” It is this kind of tech “science” that has taken Dave to Finland and led to connections with some of the most lauded names in the IOT world. “My travels to London and further afield on this work means I have met and worked with some of IoT’s leading names and highly regarded innovators on a weekly basis. I’ve been in Scandinavia meeting with the former exec-utives of one of the biggest mobile phone companies in the world, who have now set up one of the leading technologies in IoT. It is fascinating work and we love the challenges it presents.” Resolutely determined to take +24 to the next level, Dave is confident of growing +24 into a multi-million pound business within the next couple of years, after doubling the current turno-ver within the past 12 months. “The software side of the business is growing. We’ve invested heavily in our infrastructure to support our software, more so than you would expect for an agency of our size. We have had to invest for our customers not just for ourselves and now we have one of the best

server set ups available.” “Already over £50m of business a year goes through our systems. The technology we’ve imple-mented supports point of sale process routing into thousands of household name stores across the UK and Europe.” This is impressive. Big blue-chip names are great for any businesses profile. As a dynamic, suc-cessful young business leader, Dave skilfully combines his thirst for business growth with ensur-ing the next generation of tech talent are coming through, as demonstrated by a unique part-nership the company has with Burnley College to deliver Project Digital. A digital apprenticeship skills programme training the young digital pioneers, Project Digital is now in its second year and the next round of would-be digital apprentices are about to experi-ence +24’s rigorous bespoke Employability Bootcamp, a week-long BBC Apprentice-style, in-tense introduction to marketing. Dave explains. “As far as we are aware, it’s the only standardised digital apprenticeship deliv-ered in this way across the UK. Project Digital is unique in the sense that you have the infra-structure of an outstanding rated college in Themis and all the support that goes with that and then the skills delivered by a leading digital agency. We have all the up to the minute skills and knowledge to pass onto our apprentices. We follow the standards of a number of different modules but also throw in the relevant industry knowledge on top of the official course.” As a result of delivering Project Digital, the company now has two full time staff facilitating the training and supporting the apprentices or cohorts as they are called, through the course. “Fran Chapman manages the project operationally for us and ensures everything meets the standards. We then utilise our own staff for on point, up to date training in any of the specialist areas. These are people who are working on our big brand clients day in, day out.” Adds Dave, “We also tailor certain aspects of the training for employer specific needs. So if an employer says their apprentice will be running their PPC campaign and it’s more advanced than the training within the course, we’ll try to arrange specific training or point them in the direc-tion of additional material, books, online skills training, anything they can take on to get up to speed. This is amazing

“Everyone wants to control things by one switch, by using their phones or voice control”


Feature : Nurturing digital talent


added value to the employer. We’ve had at least four employers taking on a second Project Digital apprentice, so it’s proving popular!” It is no easy introduction to the mercurial world of digital marketing. Dave and his team, led by Marketing Manager Sam Keenan, put the apprentices through a testing week long Bootcamp at the start of the course. “Every cohort starts with the Bootcamp staged in our training facility at The Landmark where in groups, they are challenged to create and deliver a profitable business within one week. This is designed to give them confidence, break down the barriers of being nervous, improve communication, create friends and make them feel comfort-able from day one of their “classroom training”. “We bring in a resilience coach, their business logo is then designed with our Head of Creative Rik Holden. Sam covers marketing and business planning. We then take the apprentices to visit inspirational businesses to show them what they can do. We’ve visited UKFast and EKM. At UKFast, purely by chance, they also got to meet the incredible Lawrence Jones MBE, CEO of the leading cloud-based technology firm, who invited them into his office for a chat. Really inspira-tional for the apprentices. None of this type of skills training happens routinely in colleges but we are able to deliver this unique exposure through our commercial network.” There is currently a 40,000 digital jobs skills gap in the UK. “We have to start educating people in digital skills and industry needs to take control of that. Education does not have the re-sources or

the know-how alone. We can turn on a hair pin and deliver training instantly. We have two apprentices full time working with us now and will be recruiting more.” The education and training side of +24’s business model dovetails with the company’s holistic approach to CSR. A trustee of Pendleside Hospice, Dave and his team are committed to fund-raising for the hospice, recently tackling the daunting National Three Peaks challenge. Working with like-minded socially responsible companies too, like The Calico Group and Tier 1, where social inclusion is part of how they work, is important insists Dave.

What of the future for +24 then? “Listen, it has not been plain sailing. We’ve gone through some tough times with the business and I’ve made mistakes but I have learned from those mis-takes and won’t make them again. We’re geared up for growth now. It is an exciting time. We need to keep waving the flag for Burnley though. If we want to get to where we want to go, we need good talent coming into our business and into our area. I am pleased we have been able to recruit skilled people from Manchester and beyond, rather than the skills going out of the area.” Never one to turn away a promising business proposition. “I can’t resist a good idea” Dave has also recently invested in Ginception the local premium gin mobile bar – created from old fit-out horse boxes. Along with Burnley FC Women, another +24 Marketing client, this young start up Burnley company is now being given the +24 Marketing touch. “It’s a great idea and not only that the gin cocktails are amazing too!

“I started my own business from home and would have given anything to have had a place like The Landmark where I could have mixed with other like-minded people and shared resources”


Feature : VEKA’s fab at 50

VEKA’s fabulous at

50 76

Fit, future proof and family run for five decades


f there’s one thing that everyone in the region knows, it’s that there are some phenomenal businesses here in Burnley. The calibre of industry-leading companies represented at the Burnley Business Awards 2019 was certainly testament to that. One company, shortlisted in an impressive four categories at the awards, was uPVC giant VEKA UK Group; part of a global VEKA family which is celebrating 50 years in business this year. VEKA designs and manufactures uPVC profile for high quality window, door and conservatory systems and was founded in Germany back in the summer of ‘69. The company now has 40 subsidiaries across Europe, Asia, America and Russia, providing secure employment for over 5500 people and is still run by the very same family.


Feature : VEKA’s fab at 50 VEKA UK Group’s Marketing Director Dawn Stockell said: “It’s quite an achievement to get to this milestone anniversary in any industry, but especially one as competitive and ever changing as ours. “After 50 years, we’re still leading the industry, still investing in UK manufacturing, still innovating with products that can’t be matched and still maintaining the VEKA values that have served us so well up to this point.” VEKA UK Group’s MD Dave Jones flew to Germany to represent the UK team at the Group’s 50th celebrations, which were an impressive feat of organisation and party planning. Dave explains: “Visitors were welcomed on tours around the plant throughout the day and the evening saw 1200 guests - including German customers and the General Managers of all VEKA’s European subsidiaries - treated to a three-course Gala Dinner and Show in an enormous marquee, followed by celebrations that went on well into the early hours. “And then two days later, they did the whole thing again! This time, 2000 guests were wined and dined in style, including all the staff from VEKA Germany and their partners. “I think it says a lot about

a company, when its hard-working staff are given the same ‘special’ treatment as customers, and I noticed our CEO Andreas Hartleif and his wife Elke shaking hands with guests as they arrived and welcoming people individually. “Despite its global reach, VEKA has always been a family-run organisation with family values and I think that has played a large part in its success. The company was founded 50 years ago with just eight staff and has now grown to be the largest manufacturer of extruded uPVC products in the world, with a turnover of 1.2billion Euros. “Our customers – and our staff - know that being part of the VEKA ‘family’ means they’re in safe hands, with our unrivalled scale, strength and stability. The Group is committed to UK manufacturing and continued investment in our Burnley plant and its people. “2019 is a great time to take stock; we’re celebrating our past, enjoying the present and investing in our future. I can’t wait to see what the next 50 years of VEKA bring!” As well as having an on-site uPVC mixing plant (the most technically advanced in the country) the company even has its own weather testing rig – to put products

thoroughly through their paces, ensuring they can withstand everything the ‘Great’ British weather could throw at them. - VEKA UK Group uses a high spec 3D printer to create and explore prototype options. The company recently produced the UK’s very first fully functioning 3D printed window. The balancing act VEKA UK Group’s hard-working staff are the company’s most valuable asset and it’s important that employees enjoy the ideal work/life balance. Head of HR Gabriela Hammond tells us why she thinks VEKA UK Group is such a great employer: “VEKA UK Group believes strongly that if a company supports and encourages staff, investing in their training and development – then staff, in turn, are more inclined to invest themselves into the business and the result is a hard-working, committed workforce with shared goals. “We use the word ‘SPIRIT’ to sum up the key VEKA values that we uphold as a company and ask of our staff; Success, Pride, Improvement, Responsible, Integrity and Team. “There are more than 380 people working here at our Burnley HQ and the

Did you know? •

• •


VEKA UK Group extrudes an average of 85,000 metres of uPVC profile per day – which is the equivalent length of 944 football pitches! The Farrington Road factory is so big it spans two postcodes Throughout 2018, VEKA UK Group reduced its energy usage by the same amount it would take to power 750 average-sized houses for a full year The automatic High Bay system in the warehouse completes 100 moves per hour with 3060 locations The global VEKA Group began in Germany with just 8 staff, and now provides secure employment for more than 5500 people worldwide VEKA UK Group employs 380 people in all manner of roles at the Burnley HQ Whether it’s fork lifts or finance; logistics or lamination; marketing, manufacturing or management; the vast majority of staff come from within the local BB postcode.

company strives to ensure that every person is happy and fulfilled in their role using VEKA’s innovative ‘SPIRIT Maps’. Unlike traditional appraisals, SPIRIT Maps help us work with employees to find out where they want to be in 12 months, and how we can help them get there with all the relevant training and support. “Our employee engagement survey is completed by staff and provides valuable data for us to act upon. Participation rose from 55% in 2015 to 91% in 2018 and we were pleased to find a 10% increase in how people felt about working at VEKA. At 72% this far exceeds our industry’s average of 56% - demonstrating a high level of employee satisfaction. “We celebrate the fact that many of our staff are extremely long serving, and we hold a ‘loyalty lunch’ each year to recognise and show our appreciation to those employees marking 5, 10, 15, 25 and 30 years of service with the company. In December, we presented

certificates to 43 staff who had clocked up a combined 455 years at our Burnley HQ! “At this year’s Burnley Business Awards, our Trainee Operations Manager, Khaleel Mahmood was named joint winner in the ‘Employee of the Year’ category. We’re proud to attract and ‘keep’ exceptional talent like Khaleel thanks to our commitment to training and development – as well as promoting a great work/life balance. The business is currently supporting Khaleel through a Masters Degree in Supply Chain Management and Logistics; something he’s always wanted to do. “The benefits of working here at VEKA UK Group are virtually countless; We’ve recently introduced a flexible working scheme, as well as the opportunity for staff to enjoy more holidays. We offer healthcare plans, childcare vouchers, loyalty schemes, attendance bonuses, wedding and baby gifts, personal loans, wellbeing initiatives,

rewards and recognition and much, much more. This year, once again, we’ve also given our employees a 2% increase on top of their salary, shared our profits and increased our investment in training and development.” Future proof and ever expanding VEKA UK Group is committed to UK manufacturing and continues to invest in people, plant and technology. Capitalising on a growing demand for coloured window frames, a large proportion of the £5M invested in the VEKA UK Group plant last year was focussed on the lamination (colour) department, including the purchase of a building adjacent to the existing VEKA HQ. This allowed the current 380,000 sq. ft. site site to expand by a further 40,000 sq. ft. and could potentially increase lamination capacity by a staggering 50%. Pretty impressive, considering VEKA UK Group extruded a record 10.2 million metres of laminated profile in 2018!


Feature : VEKA’s fab at 50

“We’re celebrating our past, enjoying the present and investing in our future. I can’t wait to see what the next 50 years of VEKA bring!”


Lancashire through and through - It’s good to give back VEKA UK Group has been based in Burnley since 1986 and is exceptionally proud of its Red Rose roots. So much so, that the company – with MD Dave Jones as representative – recently became an official Lancashire Ambassador alongside the likes of Andrew ‘Freddie’ Flintoff. VEKA UK Group is also proud to support a wealth of local causes, communities, charities and organisations; all VEKA Directors aim to forge community links, cascade their expertise and give something back to the local area. In partnership with Burnley FC in the Community, three VEKA Directors took part in a charity sleepout at Turf Moor on a stormy night last October, raising over £28,000 for charity. VEKA UK Group has an ongoing commitment to supporting charities and has raised or donated more than £86,000 over the last two years. VEKA UK Group also helped open the Burnley Community Kitchen and last year saw the team transform a dilapidated bus into an inspirational reading space for a local primary school, spending 750 volunteer hours on the project. The company supports and sponsors a number of local schools, sports teams and awards and is a part of Primary Engineer, a STEM educational programme bringing engineering into primary schools. It’s no surprise that VEKA UK Group was shortlisted for an impressive four awards at this year’s Burnley Business Awards, including ‘Manufacturing Excellence’, ‘Employer of the Year’, ‘Burnley Business of the Year’ and ‘Young Employee of the Year’ which hardworking Khaleel scooped on the night. The company was crowned ‘Employer of the Year’ at the previous BBA event in 2017. The prestigious Red Rose Business Awards also saw VEKA UK Group take home the ‘Employer of the Year’ trophy in 2018 and ‘Manufacturing Business of the Year’ in 2019.

Here’s to the next 50 years of success! Interested in learning more about working at VEKA? Find out more at vekauk.com/about-us/


Feature : VEKA’s fab at 50

VEKA UK Group’s Khaleel joint winner of the Young Employee of the Year


EKA UK Group’s Trainee Operations Manager, Khaleel Mahmood, has been named joint winner of the Young Employee of the Year Award at the prestigious Burnley Business Awards 2019. The trophy was presented in recognition of the valuable contribution Khaleel has made to the globally renowned uPVC extrusion company since he joined in 2017. The Awards Ceremony, organised by Burnley Council and the Burnley Bondholder Brand Scheme, was held in the beautiful surroundings of Towneley Hall and grounds and hosted by Christian Fraser from BBC World News. The event celebrated the region’s booming economic infrastructure; recognising and rewarding the hard work of companies and individuals across the Burnley business community. VEKA UK Group was shortlisted for in an impressive four awards, including ‘Manufacturing Excellence’, ‘Employer of the Year’, ‘Burnley Business of the Year’ and ‘Young Employee of the Year’ which hardworking Khaleel scooped on the night. The Lancashire manufacturer is no stranger to these Awards having, in recent years, been named ‘Business of the Year’ twice in a row, and ‘Employer of the Year’ at the last BBA event. VEKA UK Group was also recently crowned Manufacturing Business of the Year at the 2019 Red Rose Business awards. Operations Director Paul Armstrong said: “VEKA UK Group is a proud Burnley employer and we were delighted to be shortlisted in so many categories at the Business Awards; it’s always a pleasure to be recognised for continuing hard work, and being shortlisted in four such varied categories shows that ours is a well rounded company, as committed to staff training and development as we are to manufacturing excellence. “Khaleel’s award was very well deserved; since joining us, he has consistently gone ‘above and beyond’ in every task, and has thrown himself into every available training opportunity. It’s hard to believe how much he’s achieved in just two years. “Khaleel’s first project saw him lead

a team in carbon fibre wrapping concrete beams within the technically advanced mixing plant. He was responsible for managing his team safely and effectively and for managing a budget of £200,000. This task was completed under budget and well within the expected timescale. “In the packaging department, an increase in production had led to a bottleneck of around 150-200 pallets of manufactured product – with a combined value of £280,000 – which had not yet been made ready for sale. Khaleel and the team had this backlog cleared in under three months. “Khaleel then spent four months on shifts in the lamination department where he acted as Interim Production Unit Leader during the

restructure of three teams. Khaleel proved that, as well as being logical and practical, he is also great with people and well liked across the business; a natural VEKA leader. “These experiences led Khaleel to his current role as Graduate Trainee in Operations Management. He’s proven himself to be capable, intelligent and efficient in a way that makes him a pleasure to work with and a huge asset to the business; displaying VEKA values at all times. “Our congratulations to all who celebrated at the Burnley Business Awards evening, we enjoyed a great night and we were thrilled to see Khaleel named joint winner in his category.” Khaleel said: “I was absolutely thrilled to be named joint winner of this award. I knew I had been shortlisted, but it was still a big surprise to win on the night. When I read the profiles of the other nominees I was really impressed; the calibre of competition was definitely high so I’m very proud of myself. “The support and encouragement I get from my colleagues at VEKA UK Group is fantastic, but it was extra special to have an independent panel of judges acknowledge that I’m doing a good job and pushing in the right direction. “Having such a commendation has motivated me even more - to work harder than ever, and see what else I can achieve in the year ahead.” VEKA UK Group is proud to be such a contributor to the local economy, with the majority of its 380-strong workforce living within the local BB postcode area. Visitors to the factory are often surprised to find that it spans over 400,000 sq. ft and produces an average 85,000 metres of uPVC profile per day! The company guides and encourages staff in all areas of training and development – as well as promoting a good work/life balance - and the business is currently supporting Khaleel through a Masters Degree in Supply Chain Management and Logistics; something he’s always wanted to do. Interested in the many benefits of working at VEKA UK Group? Visit veka.co.uk to find out more.


There’s a reason we’re number one in our industry. We know what we’re good at and that’s where we apply our focus. To design, develop and extrude quality uPVC systems for windows and doors. It’s earned us a history of measured growth, producing leading, popular and reliable products – the most specified systems in the world. But our size doesn’t mean we’re complacent. We’re still a family owned business, a business with inherent integrity. We do what we say we’ll do and we will continue to invest in your future and ours, so that we can all enjoy a successful and secure tomorrow.




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Feature : Cyber Security

48 hours on a technological adventure to ensure East Lancs stays ahead of the tech game 86


atthew Metcalfe, renowned IT expert, of Holker IT in Burnley, has been off on a technological adventure over the summer to gather specialist knowledge to stay ahead as a leading IT and cyber security player. Around 48 hours in Budapest and Amsterdam and Dubrovnik and London and Prague… all within in a matter of weeks. Sounds like the intimidating schedule of television travel presenter Richard Ayoade. But the ‘Travel Man’ in question here is not on a mission to see the sights or soak up the atmosphere of Europe’s top cities. Matthew Metcalfe’s focus is on a technological adventure aimed at gathering specialist knowledge to ensure that the businesses of East Lancashire stay ahead of the game. At 37, Matthew is a renowned IT expert - rated among the top 10 per cent in the North West - and he has grown Burnleybased Holker IT into a premier IT player, not least in terms of cyber security. But his thirst for information knows no boundaries. His recent trips have all centred on learning and training. He has accepted invitations to brainstorm with some of the finest minds in global IT and the benefits are obvious. “One of our business partners is Fujitsu and I recently met with both the CEO and Head Designer there. It was an incredible experience and the fact that one of the world leaders in IT now considers us a significant partner is massively satisfying.” Matthew has come a long way since his business journey started in earnest 10 years ago. After a decade spent learning his trade as a network engineer, he opted to go it alone. “Since leaving school (Haslingden High) I always knew that computer technology was going to be my bag,” said Matthew. “I could see how the world was changing and how the constant advancement in IT would impact on modern business.” Initially, the company (then Holker Network Solutions) comprised Matthew and a computer, but it has grown significantly to supply end-to-end IT and a security helpdesk support system for businesses large and small right across the UK. But it is the alarming rise in cyber crime that has really brought Holker IT to forefront. “It (cyber crime) is undoubtedly the biggest single threat facing business today with research showing that 90% of UK firms will be breached in some way during 2019 -

half of them more than once. “SMEs employing 10-49 people (typical of so many around East Lancashire), are most vulnerable as cyber criminals get more sophisticated, spending 10 times more than organisations do to protect themselves.” The stats make for grim reading and serve as a stark warning for all. Precisely why Matthew decided to take action and establish a dedicated, in-house Cyber Security Department. “We have a top team of technicians, which has doubled in size in the last two years. Our CSD has enabled us to assist countless local firms, some of which faced possible closure after falling victim of cyber crime. It has also led us to forge of a prestigious new partnership with the Lancashire Partnership against Crime (LANPAC) - a project run in conjunction with the Lancashire Constabulary. “When I founded Holker IT back in 2009, no-one could have envisaged the level of advancement/change, or forecast the rise in cyber crime. We have developed a security management platform that can deliver within an IT support desk environment. We audit network security using pen testing and vulnerability scans and help firms to meet cyber essential standards. “We also offer ‘cyber wargames’, where we illustrate how a business would react at a time of crisis. For example, if your business was under attack, how would you respond, how would you involve your PR team, how would you know you're making the right decisions etc etc? Our live interactive demonstrations and role-playing games are designed to answer all of those questions and cover every possible scenario. We have run them at special networking seminars in conjunction

with a leading UK bank, and the feedback has been excellent.” While Matthew believes the business community is savvier now than a decade ago, he still maintains that one of the most challenging aspects of IT security is to overcome ignorance. “Without wanting to sound clever or critical, business people in general still don’t properly understand the size of the threat and have no idea about the technologies being used for prevention and protection. “Not enough time or money is invested. When a security issue arises, people simply turn to their IT department, which can often the biggest weakness in the operation. Outsourcing is the way forward.” Matthews smiles when asked for the major changes of the past 10 years or what he foresees in the near future? “It’s hard to know where to start, so much has happened, and the landscape continues to evolve. However, as for highlights, I would say the arrival of Artificial Intelligence, Cloud Computing, Intelligent Apps, Big Date, 3-D Printers, Voice Interface Technology, Internet of Things, Augmented Reality and Visual Reality, Blockchain and such like. “Looking ahead, the future for IT is truly mind-blowing and the threat of cyber crime will remain, maybe on an even bigger scale a mixture of excitement and fear. “Hence the need for continuing highlevel training and development. Yes it takes time and yes it is tiring, but there is no other way. Getting here has been hard, staying here will be no different.” This is a journey without a final destination and Matthew’s diary already includes more fact-finding trips to Germany and Denmark before the end of the year.


Feature : Textile Manufacturing


Flying the flag for quality UK Textile Manufacturing Burnley has a rich textile history and we’re proud to still have several leading global textile manufacturers flying the flag for beautiful high quality Made in Britain fabrics. We’re delighted to shine a spotlight on two wellknown textile businesses in this special textile feature. Ian Mankin and Panaz, both based here in Burnley, both delivering high quality fabrics.


Feature : Textile Manufacturing


Ian Mankin Fabrics Designed and Woven in Burnley, Lancashire


an Mankin, British weavers of designer furnishing fabrics, was founded in 1983 and is re-nowned for new and stylish interpretations of natural and organic fabrics in a simple yet timeless palette of colours. Lauded by designers, industry press and customers alike for their dedication to the creation of fabrics of the highest quality, Ian Mankin has become the place to go for natural British woven fabrics and furnishings.The collection is made up of their signature stripes, checks and plains supported by additional collections of braids, wallpapers and accessories.

Who is Ian Mankin? Brought up in a textile environment, Ian originally started a company producing high-end leather goods such as clothing and luggage. He designed clothes for the Beatles, as seen on the album cover “Revolver”, Michael Caine and US President Ronald Reagan. Subsequently the company took a change of direction and in 1983 Ian

opened his first fabric shop in Primrose Hill in London. In 1992 he opened his second shop in Wandsworth Bridge Road which is now the main shop and showroom for the business. In 1997 Ian’s book “Natural Fabrics: Simple & Stylish Soft Furnishing” was published in the UK, France and Germany and this saw a surge in business.In the mid 1990s the first “Mankin by Mail” catalogue was launched generating con-siderable business and introduced the range to a wider geographical market. Ian retired in 1997 at which time the business was combined with the Lancashire family weaving mill that still weaves the fabrics and continues Ian’s ethos of elegant simplicity that has underpinned the timeless classical range since its inception. They are committed to producing fabrics and furnishings of the highest possible quality, from 100% natural and organic fibres in timeless and elegant designs. As a brand conceived, created and

produced in Britain, they are passionate about British produce and preserving traditional crafts and skills. Ian Mankin has one of the last surviving cotton mills in Britain and is dedi-cated to protecting the unique industrial landscape of which it forms a part. Their fabrics are designed and woven in their very own weaving mill in Burnley, the birth-place of the world’s industrialised cotton weaving industry and they are extremely proud to continue the crafts and skills learnt over generations. Their complementary cushions, wall-coverings, lighting and accessories are also all UK made by craftsmen with generations of experience behind them. Created lovingly with a commitment to Natural and Organic Fabrics All of their fabrics are made from natural fibres and during the weaving process no chemi-cals are added - so the only finishing treatment given is a wash in pure Pennine water. Good for you and good for the environment!


Feature : Textile Manufacturing

They were delighted to become the first cotton weaving mill in the UK to receive certified Global Organic Textile Standard status from the Soil Association.


Ian Mankin has one of the last surviving cotton mills in Britain, where their fabrics are designed and woven, continuing the craft and skills learnt over generations.


Feature : Textile Manufacturing


The Landmark Trust launches unique range with Ian Mankin


orking with the Landmark Trust, Ian Mankin are delighted to introduce the 1485 Collection, a new fabric range created by the family-owned business. Comprising 34 fabrics and eight braids, the collection is inspired by Landmarks built during the Tudor period (1485-1603), including favourites such as Langley Gatehouse, Parish House and Methwold Old Vicarage, where the official photoshoot took place. Ian Mankin, shares Landmark’s vision to honour and preserve Britain’s heritage and crafts, while developing people with the skills to protect them.

Inspired by Landmarks The design team at Ian Mankin have created 34 fabrics and eight braids, taking cues from architectural details such as aged timbers, intricate brickwork and window mullions. The collection breathes life into these original patterns and motifs, giving them renewed purpose in beautifully woven textiles and home accessories. All Ian Mankin’s yarns are natural or recycled. The Landmark Trust hope you will enjoy exploring the range and consider buying some fabric from one of the stockists for your soft furnishings at home. With every purchase, Ian Mankin will make a donation to our charity. The Ian Mankin brand is owned by the John Spencer group, a sixth-generation family weaving business run by the great-great-great grandson of the original founders. Based in Burnley, Lancashire, once the global centre of the industrialised cotton industry, the mill is the last remaining traditional cotton weaver in a town that in the 1920s operated over 100,000 looms (more than one for every man, woman and child in the town). Ian Mankin fabrics are made with 100% natural fibres and a range of Global Organic Textile Standard and Soil Association Certified Organic cotton yarns. Organic certification covers not only ethical sourcing

standards but also ensures that everyone involved with the production of that yarn, from cotton farmers to spinners, are paid a fair wage and have access to a safe working environment. A true fabric house, in every sense of the word; the mill is driven by a team of weavers and textile designers, who have weaving in their blood. This mill has been in place for over 150 years and many of the staff are from families who have worked in the industry for generations, some even in the same mill. When the textile industry in the UK took a devastating downturn, the John Spencer mill was able to hold onto its customers and continue weaving, providing the local community with jobs and helping to keep the heart of UK textile production beating. The fabric brand Ian Mankin was founded by its namesake in 1983, his vision was to take natural, simple fabrics with an emphasis on the quality of construction and bring them into the realm of fashionable and beautiful interiors. He coined the phrase ‘accessible elegance’, which the brand embodies to this day. One of the most critical things Ian wanted from his fabric was for his customers never to regret a purchase. He wanted them to be happy with their fabric for years to come; that’s why trend never played a huge part in the development of collections. He was interested in beauty and simplicity. Ian loved linens and cotton mixed fabrics for their soft, lived-in quality that removes the shock of the new. A freshly hung curtain can look like it has been in place for years. The 1485 Collection embodies these fundamental principles. Simple and uncomplicated, made with natural fibres, with craftspeople at the helm, we hope you find something you’d like to buy. Five per cent of the price of every purchase will go to Landmark’s charitable aims. The period between 1485 and 1603 is known for its highly detailed and

embellished decoration, exemplified by palaces, furnishings and clothing of Tudor kings and queens and the aristocracy. And we find enduring evidence of those in many Landmarks built during the period. The research process for the 1485 Collection took Ian Mankin’s design team, comprising senior designer Deborah Russell and designers Kirsty Slater and Laurence Alder, to some of their very special buildings. The team has been influenced by original and diverse points of interest, be they rubbings from the timber beams at Parish House in Somerset, or the beautifully ornate brick patterns in the chimney stack at Methwold Old Vicarage in Norfolk. Some patterns are recognisable, such as the classical quatrefoil within the Laughton fabric, which features in a window in the four-storey Laughton Place in Sussex. Others, such as the detail on the Peake’s Check, are bold reworkings of carvings in the ancient walls of Peake’s House in Essex. The delicate motif within Cawood, takes inspiration from the wall hanging at Cawood Castle in Yorkshire and the intricate pattern on Langley evokes the geometric patterns on the striking timber façade at Langley Gatehouse in Shropshire. Ian Mankin’s signature formal look of structured, classic stripes is blended with elegant and intriguing details from these buildings, sensitively developed to evoke a feeling of simplicity and authenticity cherished by both brands. In addition, 1485 introduces coordinating braids into the fabric collection. There are eight designs in the 1485 collection that work on upholstery projects and as detailing on curtains and blinds. These can be used to great effect as decorative elements on cushions and other soft furnishings. The team has chosen a colour palette that evokes the Tudor period, spanning russet, mead, parchment and whey. There is also a court grey and monarch blue. Each fabric design comes in different colour ways.


Feature : Textile Manufacturing

Panaz breathe new life into heritage collection


anaz are global suppliers of highquality decorative fabrics and wallcoverings for the Hospitality, Healthcare and Corporate sectors. For more than 30 years as UK fabric suppliers, our company has focused on design excellence and differentiation through technical innovation resulting in a diverse and comprehensive range of beautiful, exclusive and durable fire-retardant furnishing fabrics. This sets us apart from other UK fabric suppliers, and contract fabric suppliers worldwide. Working with internationally acclaimed Interior Designers, our extensive portfolio of hospitality fabrics grace some of the most iconic interiors around the world, be they contract fabrics for guest rooms in hotels or aboard ships, in lobbies, theatres, casinos or restaurants. Our market leading healthcare division specialises in antimicrobial treatments, resilient and high performance finishes and intelligent textiles to promote a sense of well-being and aid recovery in exacting healthcare environments. Antimicrobial

fabrics from upholstery suppliers Panaz are at the forefront of their division. The Panaz corporate division offers stylish, durable and comfortable contract fabrics for workspace seating from desk chairs to break out areas and receptions – playing their part in promoting the contract fabrics corporate brand, together with our presence as upholstery fabric suppliers. Our continuous commitment to product excellence as upholstery fabric suppliers both in the UK and internationally, has ensured a constant flow of new collections, fabric constructions and technical developments. Over 10,000 stock items are available overnight from our computerised warehouse and our highly trained staff would be pleased to guide you to the product that suits your particular requirements for contract fabrics. We are proud of our legacy as upholstery fabric suppliers in the UK and abroad, and will continue to offer our clients the finest contract fabrics that use the best fibres, yarns and finishes.

“inspiration for Panaz’s new range, The Gawthorpe Textile collection was acquired by the Honourable Rachel Shuttleworth MBE”



Feature : Textile Manufacturing


Panaz work with internationally acclaimed interior designers to create their extensive portfolio of hospitality fabrics which grace some of the worlds most iconic interiors - in renowned hotels, cruise ships, theatres, casinos and restaurants. 99

Feature : Textile Manufacturing

“paying homage to this story of rich textile heritage with its home firmly in Lancashire” Working with Gawthorpe Hall, award winning textile editor and manufacturer Panaz, has interpreted items from the archive of the Gawthorpe Textiles Collection to launch a unique collaboration – The Archive Collection from Gawthorpe Hall which brings together fabric and wallcovering designs of the past with the manufacturing techniques of the future. The inspiration for Panaz’s new range, The Gawthorpe Textile collection was acquired around 1920, during the time of the arts and crafts movement by the Honourable Rachel Shuttleworth MBE (1886 – 1967). Rachel was a remarkable woman,


passionate about textiles and renowned for her expert knowledge and skills in needlework, as well as her dedicated work with local communities. Heavily inspired by the textiles of the past as well as by the architectural designs of the Hall which surrounded her as she grew up, it was her vision to create a craft house at Gawthorpe, centred on her collection. Well she certainly achieved this vision and as such, the house is alive with exquisite examples of embroidery, lace, costumes, fabrics and textile artefacts from across the world. The Panaz designs are named after 5

ladies of significance to Gawthorpe Hall, and truly reflect the style of the time, evoking beauty and nature, bringing drama and elegance to any scheme. The collection features Rachel, an exquisite chinoiserie style floral; Beatrice, a stunning damask; Nina, a stylised parrot and floral; Freydis, a contemporary geometric basket weave, and Ellen a classic stripe. CEO Tony Attard commented “As a global business with our roots also in Burnley, it was an honour for Panaz to undertake this project, paying homage to this story of rich textile heritage with its home firmly in Lancashire”.


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“As a town we will not rest on our laurels, we remain ambitious for Burnley, this will include working with UCLan to transform Burnley into a University Town, which brings massive opportunities for our economy and improving education and skills for our residents.”


he awards ceremony took place in the stunning surroundings of Towneley Hall and its beautiful grounds, with VIP’s and potential investors invited to see for themselves the positive pro-active business environment we have here in the town. It was an evening of pride and celebration that acknowledged and rewarded the achievements of our local businesses and individuals (with a few surprises too!). We were delighted to welcome Christian Fraser from BBC world news to host the evening, with a few surprise entertainers, including Hopalot, Top Bananas, Bush Hugs from Living Statues, Paul Zenon Comedian and magician, and TITAN the robot! The sponsorship funded event was


organised by Burnley Council and the Burnley Bondholder Brand Scheme to promote Burnley’s business success and the borough’s booming economic infrastructure. Welcoming the 500 plus guests to the showcase event was Burnley Council’s Chief Executive, Mick Cartledge, acknowledging the massive strides Burnley has made, saying: “We are passionate about developing a vibrant and diverse town centre with Pioneer Place, our leisure led development incorporating Reel Cinema, restaurants and retail. Adding: “Also on our priority list is bringing forward new housing and employment sites in line with our new Local Plan. “Everyone in this room is part of the Burnley success story and I thank you all for

taking both your businesses and the town forward. I would particularly like to thank our headline sponsor UCLan, which is fitting as we continue to work closely with them in transforming Burnley into a University Town, with a target of 4,000 students by 2025.” Dr Ebrahim Adia, Provost at UCLan Burnley, the events headline sponsor said: “The University was delighted and proud to be the headline sponsor of this year’s Burnley Business Awards. In partnership with Burnley Council and other key stakeholders UCLan is developing a cohesive, long-term plan to increase the number of University students educated in Burnley by ten-fold. Working in collaboration with businesses across the borough, we are committed to creating the higher-level skills supply needed to drive Burnley’s economic resurgence.”

The Awards... Burnley Business Leader of the Year 2019

The Awards presentations started with a new award for 2019, the Burnley Business Leader of the year Award. It was a nomination category, inviting the business community to nominate someone they felt has gone the extra mile to support the growth of Burnley’s economy and given their personal contribution to the town – individuals who are running busy, successful businesses, but also finding the time to selflessly support the growth of the town as a whole and providing the best opportunities for people living and working here. The nominations rolled in from people wanting to recognise those who they know work tirelessly (and often behind the scenes) for the good of Burnley. There were some stand out nominations who were shortlisted for this special award, with several outstanding people giving back

to the town without looking for any special recognition. But we want to recognise the passion and the work they do for Burnley. The nominations shortlisted for the 2019 Burnley Business Leader of the Year Award. • Dave Jones, Managing Director, Veka • Susan Scurlock MBE, Director and Founder of Primary Engineer • Andy Brown, Managing Director, Crow Wood Leisure • Mark Crabtree OBE, Managing Director, AMS Neve • Helen McVey, Chief Executive, Pendleside Hospice The Burnley Business Leader of the Year award went to Mark Crabtree OBE, the founder of Oscar-winning AMS Neve, and Chairman of the influential Burnley Bondolders.

Mark said: “Receiving my personal award at Towneley Hall in my home town of Burnley was lovely. It’s nice to win all the fancy American Awards, but to receive an accolade from your local peers is something else. Winning industry awards sees you standing in front of customers, but winning a Burnley Business Award sees you receiving it in front of your peer group and friends. Both set the pulses racing to be honest.” Adding: “It’s an exciting time for the borough at the moment with the opening of The Landmark and the expansion of UCLan. I am very proud of the Primary Engineer scheme which I brought to the town’s primary schools in 2014. We are now seeing the results of this making a difference with our young people.”




The Growing Business of the Year

The Digital Impact Award

UK Restoration Services

AMS Neve Ltd

Sponsored by Forbes Solicitors

Sponsored by Burnley College and Project Digital

Burnley Business of the Year

Employer of the Year

Pipeline Induction Heat

Paradigm Precision

Sponsored by Paradigm Precision

Sponsored by Rotherwood Recruitment

We had a fantastic night celebrating our #BrilliantBurnley businesses and their dedicated employees – in the superb setting of the jewel in Burnley’s Crown, Towneley Hall. The entries were exceptional and we are so proud of all our Burnley companies. We are sending a huge congratulations to our winners. Here they are – the winners of the 2019 Burnley Business Awards:

The Innovation Award

Safran Nacelles Ltd

The Medium Business of the Year

Birchall Foodservice

Sponsored by Napthens Solicitors

Sponsored by Holiday Inn Express Burnley

The Leisure & Tourism Award

The Manufacturing Excellence Award

Crow Wood Leisure

Specialist Anodising Co Ltd (SACO)

Sponsored by Mint Business Travel

Sponsored by Taylors Solicitors


The Young Employee of the Year (Joint Winners)

Highly Commended Young Employee of the Year

Khaleel Mahmood, VEKA and Cleo Jackson, FloControl

Billy Hasler-Cregg, Ring Stones Maintenance Sponsored by Barnfield Construction

Sponsored by Barnfield Construction


The Apprenticeship Scheme of the Year

The International Business of the Year

Pipeline Induction Heat

Specialist Anodising Co Ltd

Sponsored by Themis

Sponsored by Charter Walk

The Small Business of the Year (5-19 Employees)

Highly Commended Small Business of the Year

+24 Marketing


Sponsored by Safran

Sponsored by Safran

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InBusinessBurnley Issue 16