Quarter ONE (April - June 25)
REVIEW HSF7
Department for Work & Pensions
This report outlines the impact of our work over the past months, supported by the Household Support Fund and delivered in partnership with local organisations. Our aim remains simple: to provide practical, timely support to people in our community who are facing financial pressure, instability, or crisis.
It reflects the range of support we’ve been able to offer from help with food and essentials to financial advice, access to life skills, and guidance through difficult personal circumstances.
While the numbers tell part of the story, the real impact is seen in the lives of those we support. This report includes personal stories that show the difference compassionate, consistent help can make. These accounts reflect not only the challenges people face, but also their strength and progress made.
We’ve seen how consistent, targeted support can help people regain control, improve their wellbeing, and take steps toward longer-term stability. While the needs in our community remain high, this report shows how collaborative efforts can make a meaningful difference.
The Period Coach
Lancashire Women’s Centre handywomen, advice & PIP services
ICANN Support sessions
Access to Food: Burnley FC in the Community Foodbank & The Community Grocery
Participation Works: Money Advice –Early Intervention Workshops Christians Against Poverty Building Skills and Confidence through cooking
Since receiving funding in June, Sam The Period Coach has made significant strides, delivering 24 sessions in local schools and expanding outreach into the wider community with innovative initiatives.
A key project, “Dads and Pads,” is launching at Brunshaw Primary School and Down Town, providing vital education and support around period poverty in an inclusive way. Additionally, collaboration with Lancashire County Council’s Leaving Care Team is underway to support young people transitioning to independence, ensuring access to period products and education isn’t overlooked.
This week also saw the start of a new group at Jane’s Place Women’s Refuge, directly reaching women who need support the most.
To date, 720 environmentally friendly period packs have been distributed in just over a month, a powerful step towards addressing period poverty with dignity and sustainability.
This is just the beginning, with the programmes impact growing rapidly and promising lasting change.
LANCASHIRE WOMEN’S CENTRE HANDYWOMEN, ADVICE & PIP SERVICES
Since launching in June, our services have delivered real, practical support to individuals and families across the community.
Handywomen Service: Over 72 jobs have been completed, including energy efficiency checks, home security improvements, and money advice sessions. A total of 21 individuals have been supported including pensioners, unpaid carers, families with children, disabled people, and lone parents helping them feel safer, warmer, and more confident managing their homes.
Advice Service: 25 people have received tailored advice on benefits, debt, and budgeting. This support has been particularly valuable to older adults, carers, families, and disabled individuals, helping them navigate rising living costs and complex systems.
PIP Support Service: In just its first few weeks, the PIP service has supported 12 individuals through their Personal Independence Payment applications - a process that can often feel overwhelming and inaccessible.
REAL LIFE EXPERIENCE:
One powerful example of the difference our services make involves a mother of five who had recently separated from her partner. With no immediate access to child maintenance and increasing household costs, she was struggling to provide the essentials for her family.
Our Energy and Money Advice teams provided a full home energy assessment, budgeting support, and access to emergency financial assistance. She received a Home Heating Support Fund grant, Tesco vouchers, and a new washing machine through a hardship grant. We also helped her reduce household energy costs by switching her boiler to ECO mode, installing energyefficient lightbulbs, radiator foil, draught excluders, and a washing line to cut drying costs and prevent damp.
This case highlights how our services offer not only emergency relief but also sustainable, long-term solutions that empower families to regain control of their finances and homes.
Over the past quarter, ICANN has continued to deliver vital benefits advice and form-filling support through weekly sessions held at Down Town and Valley Street. These regular drop-ins provide accessible, person-centred help to people navigating complex benefits systems and the difference is clear.
99 individuals received support across the sessions. The team completed 32 PIP applications, 17 ESA/UC50 forms, 12 Attendance Allowance applications, and 2 for Child DLA. In addition, they submitted 14 Mandatory Reconsiderations and 14 Appeal (SSCS1) applications, while handling a small number of additional benefit-related enquiries.
The people supported came from a wide range of backgrounds, including 99 households with a disabled adult or child, 15 older people, and 9 unpaid carers. Many of whom were facing significant challenges.
These sessions are making a real impact in the community by helping people gain financial stability, access the support they’re entitled to, and feel more confident in managing their circumstances. ICANN’s work continues to grow in reach and importance each week.
SUPPORTING BEN:
Ben came to us after a social prescriber at his local doctor’s surgery recommended our service. He needed help with a new PIP claim after being rejected the previous year for not scoring enough points. Without prior support, Ben lacked confidence in the benefits system and had struggled to honestly represent his needs due to pride and fear of judgement.
Ben’s condition affects his diet, mobility, and causes severe pain, making daily life difficult without a support network. We helped him complete a clear, detailed, and respectful application, ensuring his circumstances were accurately reflected without compromising his dignity.
We also assured Ben that we would support him through any assessments or appeals that might follow.
ACCESS TO FOOD
HSF7 funding has enabled Burnley FC in the Community Foodbank to continue providing vital support to residents facing food insecurity. Between April and June 2025, the foodbank distributed a total of 1,021 food parcels to individuals and families in need. This supported 1,464 adults and 1,005 children.
The demand for support remains high, with a noticeable rise in first-time users with 332 new individuals accessing the foodbank for the first time in June alone. Each person is eligible to receive a maximum of one parcel per month, ensuring that resources are shared fairly and sustainably. In addition to receiving emergency food parcels, individuals are signposted to longer-term support options, including referrals to the community grocery and other local services.
This targeted and compassionate approach not only provides immediate relief but also helps residents access more sustainable food support, building resilience and reducing dependency over time.
HSF7 funding is being used to increase the availability of food at the two Community Grocery sites in Burnley: Down Town and Valley Street
The Community Grocery continues to be a popular and well-used service, with a total of 5,950 shops completed this quarter and 218 new members joining.
The grocery model helps to bridge the gap between foodbanks and supermarkets, offering a more sustainable and dignified way for individuals and families to access affordable food on a regular basis.
MONEY ADVICE – EARLY INTERVENTION WORKSHOPS
From April to June, we delivered 24 money management workshops, reaching 30 young people across the borough. These sessions focused on essential life skills such as budgeting, managing household costs, switching energy suppliers, and practical ways to save money on a day-to-day basis. We also supported young people in thinking about future careers and financial independence.
Of the 30 participants, 19 came from households with a disabled family member. Two had recently settled in Burnley within the last 12 months, and another two were coping with the challenges of having a parent currently in prison. Many of the young people we
engaged with are living in deep poverty and spoke openly about the financial and emotional pressures their families are under. Mental health concerns were a recurring theme, with several participants showing signs of stress or anxiety related to their home circumstances. In addition to financial education, we created a safe and supportive environment where young people can talk about their worries and feel heard. Where appropriate, we signposted them to additional support both within school and through local organisations. These workshops are helping to build confidence, increase financial literacy, and connect vulnerable young people to wider networks of support.
D’S SUPPORT STORY
D was referred to the project by school, who recognised the challenges D was facing both due to their lived experiences and current home life. The school team believed that D would benefit significantly from the support we offer.
Originally from abroad, D moved to Burnley while still in primary school. Since then, they have experienced a highly unstable home environment, including domestic abuse and the impact of living with an alcoholic parent. D now lives alone with their father, and the school has described the family’s situation as one of deep poverty. Staff have shared concerns about D’s wellbeing, noting that they often appear tired, withdrawn, and unkempt.
Since joining the project, D has been receiving support that aims to build both confidence and essential life skills. Through gentle, consistent engagement, we’ve explored everyday challenges like managing money, cooking affordable meals, and understanding household
bills. These conversations have naturally extended into topics such as recognising financial risks, including gambling and scams, as well as thinking about the future, covering areas like employment, earnings, and aspirations.
Our approach has centred around creating a safe, supportive space where D feels seen, heard, and valued.
As trust has developed, D has begun to open up, participating more actively in sessions, asking thoughtful questions, and sharing their views.
We’ve also made sure D knows where to turn for practical help outside our sessions, including introducing them to local services like Down Town and community grocers. They now know how to get in touch with us during the summer should they, or their father, need further support.
What’s most encouraging is the gradual change we’re seeing in D, not just in their willingness to engage, but in the small signs of confidence beginning to emerge.
This quarter, 149 households have been supported through a range of CAP services.
Clients on the Life Skills programme completed an 8-week course focused on building resilience and practical life tools. Those engaging with Money Coaching took part in a 2-session course designed to support better financial habits. Individuals accessing Debt Help received more intensive support, typically involving at least three tailored face to face appointments.
We’ve also continued offering drop-in sessions, which provide flexible access. Some attendees receive one-off advice, while others go on to join one of our structured programmes.
Looking ahead, our Job Clubs are set to launch in September, and we’ve already begun planning with Department for Work and Pensions to prepare for delegate referrals and outreach.
REAL LIVES TRANSFORMED...
CLIENT STORIES: REAL LIVES, LASTING CHANGE
Behind every number is a person. Our work reaches people in moments of real crisis, offering practical support, compassionate guidance, and long-term tools for change. These two stories reflect the very different, deeply personal journeys of individuals who came to us during some of the hardest moments of their lives. It shows the powerful impact that timely, person-centred help can have.
These stories are just a few examples of the powerful impact that compassionate, holistic support can have. Whether it’s helping someone recover from trauma, gain financial independence, or rediscover their self-worth, Real change happens through relationships, trust, and sustained support. With compassion and practical help, people can not only survive hardship but begin to flourish.
D’S STORY –REBUILDING AFTER DOMESTIC ABUSE
D came to us pregnant with her third child, having just fled an abusive relationship. She was in a vulnerable position, emotionally, financially, and practically. During our initial assessment, we reviewed her financial situation and helped her set up a manageable Debt Management Plan, helping her take control of her finances with the goal of becoming debt-free within two years.
We also advised her that Universal Credit could be claimed for a third child if the pregnancy followed domestic abuse, support she was previously unaware of, allowing her to access vital income when her baby was born.
As D began to rebuild her life, we secured funding through Acts 435 to help her buy a dryer and supported her in applying to the Acorn Trust for flooring when she moved into an unfurnished house.
Last month, D made her final debt repayment. She now confidently manages a household budget, is in a much better place emotionally, and recently told us, with visible pride, that she has started donating to the community grocery where she once received help herself.
B’S STORY –FROM ISOLATION TO EMPOWERMENT
B experienced unimaginable loss in a short space of time, losing her parents, husband, and several other loved ones within six months. Soon after, she lost her job due to a false allegation. In deep distress, B went to a motorway bridge intending to take her own life. A stranger intervened, and her life changed direction.
For the next two years, B was unable to leave the house alone. Then, one day, she received an email from the community grocery inviting her to a Life Skills course. Over the next eight weeks, B slowly began to rebuild. She gained confidence, formed new friendships, and rediscovered a sense of purpose.
Today, B volunteers as a befriender, supporting others through difficult times. In November, she will begin training to become a Life Skills Coach herself. Most recently, she stood up in front of nearly 80 people at our celebration event and bravely shared her story, an extraordinary moment of courage and transformation.
BUILDING SKILLS AND CONFIDENCE THROUGH COOKING
Over recent weeks, Burnley Leisure’s Developmental Chef, Dave, has led a highly successful programme of community cookery sessions at the Down Town Cookery School. The themed sessions, ranging from DIY takeaways to batch cooking, cooking with basics, and easy bakes were designed to improve food confidence, promote healthier eating, and develop practical life skills in a welcoming and supportive environment.
Nine individuals participated regularly throughout the course, with attendees ranging in age from 16 to 60. Their diverse backgrounds reflected the inclusivity and accessibility of the programme, and each participant expressed strong interest in returning for future sessions.
The course offered far more than basic cooking instruction. It created a safe, engaging space where people could build confidence, form new social connections, and step outside of their comfort zones. Several attendees described the experience as transformative:
“I have really enjoyed it. It has made me come out of my comfort zone.”
“Thank you for everything. I have enjoyed it and I would come again. Everyone was friendly and helpful, the food tastes good. I will leave a 5-star review.”
“Thank you Dave for learning me to do different cooking meals. I am very proud of myself.”
“Very useful course. Raised my confidence with cooking. Staff very helpful.”
Part of the BLC Group
A SAFE SPACE TO BELONG
One participant, aged 16 and currently out of school due to bullying, found the sessions to be a space where they felt safe, valued, and able to engage positively with others. Their enthusiasm and willingness to participate grew with each week.
SUPPORTING INDEPENDENCE THROUGH COOKING
D, another attendee, joined the course with his carer. Previously a selective eater with difficulties swallowing many foods, D managed to try and enjoy nearly every meal he helped prepare during the course. His carer shared how surprised and thankful they were for the change:
“These cooking lessons have been amazing. They’ve helped my service user to eat more varied foods and learn to cook. The man running these has been kind, patient, and just amazing, thank you so much for everything you’ve done.”
Feedback from across the group highlighted both the emotional and practical impact of the sessions:
“Thank you chef for helping me learn new stuff-really enjoyed, I will be back.”
“Very good course, well taught. I learned a lot.”
There was a noticeable improvement in the group’s collective confidence not only in cooking but also socially. Many participants expressed sadness that the sessions were ending, describing the environment as friendly, empowering, and confidence-boosting.
STEPPING STONES TO EMPLOYMENT
One participant, currently supported by a Health and Wellbeing Coach through the local Primary Care Network, has expressed a strong interest in volunteering as an assistant for future sessions. As a confident cook and a parent with children in primary school, she is hoping to use this opportunity to gain experience and work her way back into employment.
As a final reflection of the positive atmosphere and impact of the course, one participant gave a handwritten thank you card at the final session, expressing how proud she was of her progress.
The course also gained wider attention, with a photographer from Burnley Lifestyle magazine attending the last session. A feature article on the programme is scheduled to appear in the October edition, further celebrating the programme’s success and community impact.
SUPPORTING VULNERABLE RESIDENTS
Thanks to continued funding through the Household Support Fund (HSF7), Burnley Together has been able to provide essential, targeted support to vulnerable individuals and families across the borough. This work ensures that those facing financial hardship are not left without access to the basic necessities that underpin safety, wellbeing, and dignity.
Since mid May, 27 families have received critical support through the provision of energy-related goods including energyefficient appliances and heating equipment or wider essential household items, which would otherwise be unaffordable. These interventions help families maintain a safe and functional home environment, especially during times of increased cost of living pressure.
In addition, Burnley Together continues to support access to funded memberships and discounted shopping opportunities at both the Down Town and Valley Street community groceries. This support plays a key role in reducing food insecurity and enabling families to stretch their budgets further while accessing nutritious, affordable food.
All referrals for this support are made through trusted local partner agencies, ensuring that assistance is delivered fairly, appropriately, and where it is most needed. This partnership approach strengthens the local safety net and promotes collaboration across services.
Alongside these referral-based services, Burnley Together also facilitates direct applications to the Household Support Fund for eligible residents. Since mid-May, 77 applications have been approved through this route. Each application has provided timely, practical help such as access to supermarket vouchers for food and fuel vouchers ensuring residents remain safe, warm, and fed.
A dedicated caseworker within the team plays a crucial role in supporting residents in crisis, offering compassionate, one-to-one assistance to guide individuals through complex situations and ensure they are not navigating challenges alone.
Together, these services represent a lifeline for many local households and continue to demonstrate the value of responsive, place-based support in tackling poverty and crisis at a local level.
ONE STEP FURTHER – SUPPORTING A CUSTOMER IN CRISIS
A male customer arrived at Down Town visibly distressed after being asked to leave the family home he’d shared with his partner of 22 years. He had recently suffered a stroke, undergone surgery for a brain aneurysm, lost his job, and was struggling with worsening anxiety, depression, and the ongoing challenges of living with ADHD. Despite reaching out for support, he felt his situation wasn’t progressing.
Through a compassionate, person-centred approach, he was supported to access emergency accommodation, liaise with local housing services, complete housing applications, and re-establish his benefits. He was also helped with accessing food provisions, essential household items, and referrals to both mental health and employment services. Daily and weekly emotional support became a vital part of his journey, allowing him to rebuild confidence and stability.
As a result of this intervention, the customer is now living independently in his own home and is successfully sustaining his tenancy. His mental health has improved, and he continues to engage with a mental health nurse on a monthly basis to work through past trauma. He gained structure and routine through regular volunteering, which has helped him regain a sense of purpose and self-worth.
The customer is now in full-time work. He feels more connected to his community, is able to participate in social activities,
and is now in a position to provide more for his children.
This case is a clear example of how going one step further can transform a life. Through holistic, joined-up support, someone who felt broken and alone has rediscovered independence, dignity, and a sense of belonging.
QUOTE: "I walked into Down Town Burnley a complete mess. My mental health was playing tricks on me, or so I thought, and I was struggling with ADHD that I had just been diagnosed with, but wasn’t medicated for yet.
I met a lady called Amanda Carter. She had never seen me before, but she was calm and helpful. After telling her my troubles, which I won’t go into, I left there with a sense of belief.
Long story short, this lady helped me find suitable housing. Helped me with my benefits and claims. And pointed me in the right direction in how to conduct myself.
Through the help of the team at Calico, Down Town Burnley, Amanda, Nicola, and Ella, they’ve helped me rebuild my life. And hopefully soon, I will gain employment, which has also been with the help of Chris Marsh from the Calico Work Coach team in Burnley.
My biggest thank you to you all.”*
*Since writing this, the customer has successfully gained full-time employment and continues to maintain stable housing, improved mental health, and a renewed sense of independence and purpose.
SUPPORTING A FAMILY THROUGH POVERTY
AND CRISIS
The family had been living on the poverty line for some time, but it was only recently that they opened up about the true depth of their struggles. With both parents diagnosed with mental health conditions and facing challenges that had impacted their ability to cope, they were trying hard to move forward. The children were frequently missing school, often due to the cost of transport and the long walking distance. Their home lacked essential items, and one child had been sleeping on a thin mattress on the floor because the family could not afford a proper bed.
The school had initiated an Early Help Assessment to coordinate support, and Down Town stepped in as part of that wider intervention. Through our practical and compassionate approach, we were able to provide the family with vital items including a single bed and mattress, an air fryer to help with affordable meal preparation, school uniform support, and vouchers for school shoes. We also helped the family top up their gas and electricity and provided a family bus pass so the children could attend school regularly.
Recognising that the family was also burdened by debt, we advised them to contact Christians Against Poverty, and they are now receiving debt support, including help with council tax arrears. This connection will be a key part of their long-term financial recovery.
The family is now more engaged, the children are attending school more consistently, and the parents are showing positive signs of improvement in their mental health. This coordinated support has given them a sense of relief, stability, and hope.
SCHOOL FEEDBACK
“Thanks again for your support this morning with E. He had nothing but good things to say about you and Down Town.
I just wanted to express my sincere thanks for the voucher you provided. We were able to use it for electricity, gas, and school shoes. Your help made a big difference, and I am truly grateful.
Thank you once again for your kindness and support.”
– Designated Safeguarding Lead / Pastoral Lead, Partner School
This case highlights how practical support delivered with care can make a significant difference in a family’s journey toward stability, helping break the cycle of poverty, increase school attendance, and restore dignity and hope to those who need it most.
This report demonstrates the effectiveness of locally delivered services underpinned by strong partnership working across Burnley & Padiham. The collective efforts of statutory, voluntary, and community sector partners have enabled a coordinated and timely response to the evolving needs of our residents, particularly those experiencing financial hardship, instability, or crisis.
The Household Support Fund (HSF7) has played a pivotal role in facilitating access to essential goods, services, and support. From emergency food provision and financial advice to targeted outreach with vulnerable individuals and families, the breadth of activity has been substantial and impactful.
Critically, the success of this programme lies in our ability to deliver support at a local level, through trusted networks and organisations that understand the unique challenges within our communities. This place-based approach not only ensures greater accessibility and relevance of services but also fosters resilience and longer-term stability.