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No matter where you need them, Glasteel can get panels to you faster. That's because we have six distribution regions, with eight warehouser, ruidy to serire you at a moment's notice. And we dontjust give you great service. We deliveriop quality, too. Because we're affiliated with Alpha Resins_Corporation, we can take advant"ge oit-he latest polyester resin technology. W" "."." provr{e you wit\ corrugated panels, USDA-approrred line.s and s"nif plut"s that are strong, durable, simple to install and easy to maintain. Plus, they're all available in a rmltitude of shapes and popular colors.

_ If you want panels fast, what are you waiting for? Call us now Toll Free at 1-800-238-5b46. Or, write for a copy of our free brochure. Glasteel Tennessee, Inc., PO. Box 520. Collierville. TN 38027.

DAVID CUTLER

Good manners are good buslness

A CHOOL teachers have often been heard to ED say to youthful students, "don't take that tone of voice with me, young man!" Or, when using a more conciliatory approach, "it's not what you say, it's how you say it."

This observation applies equally in business. From the top to the bottom, everyone in a business needs to be sensitive to not only what they're saying, but how they say it. And this applies to addressing co-workers as much as to customers.

Cood manners are not taught in business school. But from our observation they should be. How often we hear the curt reply, the annoyance in the voice, the constant interruption, the sarcasm, boredom, exasperation and plain old rudeness. ls this any way to talk to a customer?

The reasons it happens are varied. Employees can be hurried, harried, unhappy with life, their job (or both). Perhaps they suffer from an unpleasant personality. Whatever the reasons behind rudeness, it has no place in business or life. And it should be rooted out and eliminated just as surely and just as quickly as if it were inventory shrinkage.

The schools, seminars, bookstores and the telephone companies all have materials available to help those who want to ensure that their employeesor they themselvesare not guilty of unintentional rudeness.

Everyone should make a conscious effort to project sincerity and courtesy to customers. To those who only project and don't honestly feel these qualities within themselves, we suggest they find another line of work.

Universal Expands In Florida

tJniversal F-orest Products. Inc. has assumed operation of two f ormer Weyerhaeuser Co. distribution centers in Tampa and Orlando, Fl.

The centcrs which will supply both retail and industrial custonters are being administered by Jim Ward, executive v.p. of Universal Southern Co., and Florida region general manager Kevin O'Neill. Sales in Tampa will continue to be handled by Aaron Babcock, manager, Robbie Welch, Ceorge Minskey and Bob Trujillo with Charlie Judkins as a new salesman. Linda Childs heads up Orlando assisted by Jim McKinney and Ben Evans.

In addition to a Prss5yps treating facility at Auburndale, F-1., Universal Southern Co. operates plants and distribution centers in Moultrie. Union City and Eatonton, Ga., and Guin, Al.

Lowe's Sets 1990 Growth Goal

Lowe's has a goal of growing by 1.4 million square feet in 1990.

Lowe's chairman Robert Strickland said, "Our strategy is to preempt competition in the small town south by converting our small showroom format stores into large, self-service destination home centers in the markets we currently serve. "

FIe characterized "destination stores" as mandating one-stop shopping with expanded merchandise assortments, adding "we're not finished (expanding) yet in the core categories of hardware, electrical supplies, tools, plumbing, paint, Iawn and garden, home decor and durables. "

"Sales per store are more important to us than sales per square foot," Strickland said. Lowe's doubled sales between 1970 and 1979 to $4 million. then doubled this to more than $8 million in 1988. The present goal is to double sales to $16 million.

Home Depot Fights Drug Use

Home Depot is saying "no" to drugs with a large notice addressed to job applicants and posted on the window of an Atlanta, Cia., store.

The sign reads "We test all applicants for illegal drug use. If you use drugs, don't bother to apply!"