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May 2013

An internal newsletter of Thien Minh Group

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May 2013


CREDITS EDITORIAL TEAM Hanh Ninh – Buffalo Tours Hoai Nguyen – Thien Minh Hanh Nguyen – Victoria Ngoc Nguyen – Buffalo Tours Duc Hanh Nguyen – Buffalo Tours Joanne Craig – Buffalo Tours DESIGNER Tan Bui – Buffalo Tours

CONTRIBUTORS Joanne Craig – Buffalo Tours Matthew McGeever – Asia Outdoors Sarah Griffin – Buffalo Tours Duc Hanh Nguyen – Buffalo Tours David Mannix – PEAK Vietnam Guillermo Bastarrica – XiengThong Palace Truc Nguyen – Buffalo Tours Antoine Lobry – Victoria Hanh Nguyen - Victoria CUSTOMER CONTRIBUTION Naomi London Andrew and Tina

May 2013

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INSIDETHIS ISSUE NEWS AND EVENTS

Buffalo Tours and Ivivu on Bizline VTV4 ...................................................... Victoria Angkor Resort & Spa wins “Best Hotel in Cambodia” ............................. Buffalo Tours proud supporter of EuroCham Food Festival 2013........................... PEAK Vietnam wins Exodus Leader of the Year Awards 2012............................... Victoria Can Tho in Air France Magazine Buffalo Tours - Cross-country staff training a success! ..................................... Xiengthong Palace football team wins 3 matches............................................ Victoria Hoi An Beach Resort & Spa – 9th Annual Kite Competition Victoria Chau Doc Hotel - 9th Annual Dragon Boat Race.................................... Victoria Hoi An Beach Resort & Spa – Team building in Ba Na Hills........................ TMG – Teambuilding in Saigon...................................................................

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MONTHLY FEATURE

Le Jarai featured in The Guide Magazine ....................................................

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UPCOMING EVENTS

BT Oz Business Development Manager comes to Vietnam.................................. 16 Xieng Thong Palace to participate in the Luang Prabang Half Marathon October 2013 13

SHARING CORNER

Mai Chau Trekking................................................................................. 17 Hello and updates from Asia Outdoors......................................................... 18 Antoine Lobry share his thoughts on the new promotion!.................................. 19

TESTIMONIALS

XiengThong Palace................................................................................. Buffalo Tours ....................................................................................... Victoria Hoi An..................................................................................... STAFF FEATURE.................................................................................... RECRUITMENT....................................................................................... NEXT ISSUE..........................................................................................

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message from ceo Dear Colleagues, As I walked from the reception of Victoria Hoi An Resort to the bar for a quick lunch before the board meeting, I heard “Anh Kien!” and when I turned, there was a beautiful smile from a young waitress who I met on a previous visit to the resort. Her smile, friendliness, confidence and enthusiasm are what I often see in all of our service units nowadays – and are what we have been working hard over the last two decades to achieve. The call of this young waitress is also a symbolic acceptance of me as part of the team which is so much different from the first tense meeting with all staff there almost three years ago when I became Chairman of Victoria Hotels & Resorts. The young waitress reminded me how Thien Minh Group is directly touching thousands of lives in seven countries and indeed all corners of Vietnam. We have done relatively well in creating a friendly, professional and dynamic environment for our people but there are many things I would like to do, from improving working conditions in our offices, health and safety in our properties, to better compensations and benefits for all. There is still a lot to be done! As the CEO, I do spend more time on numbers and yes, the numbers in the first four months have been good. Our group revenue increased 18% and we exceeded our profit target. As usual, we have the best four months in the history of our company despite a challenging market environment. Nevertheless, what truly matters is the level of customer satisfaction and the smiles we are bringing to our clients, and the values and opportunities we are creating for our own staff, shareholders and communities. This is our first group-wide newsletter to address communication issues highlighted in our last survey and one of the three commitments we made at the first group AGM in Siem Reap in March. The team has been working hard on this in such a short time and I would like to congratulate all for this first issue. I am sure there are things to improve but it is always great to take the first step. I trust this newsletter will help to create more wonderful smiles in Thien Minh Group. Wishing you all a great summer! Tran Trong Kien Chief Executive Thien Minh Group

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May 2013


NEWS & EVENTS Buffalo Tours and Ivivu on Bizline VTV4 On 18 May 2013 the first episode of Bizline, a new economic and business magazine was aired on VTV4. During the Cross-Talk section on the untapped potentials of Vietnam tourism, Mr. Tran Gia Bach, General Manager of Buffalo Tours Vietnam, shared our vision to build sustainable Educational Travel projects. Follow this link to watch the program: http://vtv4.vn/videodetail/649.

Victoria Angkor Resort & Spa wins “Best Hotel in Cambodia” The elite of the Asian hospitality industry gathered at the Shangri-la Hotel in Kuala Lumpur on Friday (May 10th) to hear the long-anticipated results of the Asia Pacific Hotel Awards. Victoria Angkor Resort & Spa proudly accepted an award for “Best Hotel in Cambodia”. This is great news for Victoria Angkor Resort & Spa as a strong testimony for their dedication to the work and professional services for the guests.

Buffalo Tours proud supporter of EuroCham Food Festival 2013 May was a busy month for EuroCham in Hanoi as it celebrated its 15th anniversary and presented the European Food Festival. The festival now in its eighth year, is a highlight on the Hanoi social calendar and features music, live performances, luckydraws, all topped with delicious food and drinks. As a proud member of EuroCham, Buffalo Tours donated a lucky draw prize, offering a 3-day tour for two people in Siem Reap, Cambodia.

May 2013

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PEAK Vietnam wins Exodus Leader of the Year Awards 2012 PEAK Vietnam received some incredible news in March when it was revealed that three of their Exodus leaders had won prizes in the company’s annual leader awards. This year, 1,200 Exodus passengers voted for over 200 leaders around the world and PEAK’s very own Danh Nguyen picked up the top ‘Overall Winner’ prize in addition to winning the ‘Best Cycling Leader’ award. On top of that, two more cycling leaders Long Le and Lam Nguyen, won prizes for being nominated in the ‘Highly Commended’ category. To have three cycling leaders win awards in this very competitive competition is a fantastic recognition of just how strong the cycling department is. To think that PEAK Vietnam started this department from nothing a little over a year ago to now winning such highly regarded accolades such as this, it’s a credit to these leaders. Congratulations to PEAK Vietnam for these outstanding achievements.

Danh Nguyen

Smile! We got the award!!

Victoria Can Tho in Air France Magazine Victoria Can Tho was featured in the April issue of Air France in-flight magazine. It is clear that the hotel has become one of the not-to-be-missed highlights of an authentic Mekong Delta experience.

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May 2013


Buffalo Tours - Cross-country staff training a success! In May 2013, Buffalo Tours Australia has just completed the first cross-country staff training programme. We have had Ms Trang Dinh from the Hanoi - Australian Agent Sales Team, working in our Sydney office for the past four weeks. It has been a very successful and productive month of training which has resulted in the improvement of processes, communication, product knowledge and destination knowledge. “Trang will be greatly missed and it is with sadness that we said goodbye. We look forward to future staff training placements”, said Sarah Griffin, Country Manager, Buffalo Tours Australia.

Xiengthong Palace football team wins 3 matches The hotel’s football team has recently been established and has already started to practice. On its first friendly match, played against Vangsana hotel, the team managed to score three goals, but the rivals scored four! The team then worked together to re-organise and train harder, and results came on the second match against Kiridara Hotel, with a wonderful 8-3 victory. This was followed by another good match against the powerful team from Luangsay Residence, which we managed to beat by 4-2. Victory was even sweeter when we played against last year’s champions, Amantaka, beating them 5-1 with four goals scored in the last 10 minutes of the match. Xiengthong Palace team is one of the top favourites for the hotel football tournament, which will be starting very soon.

May 2013

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Victoria Hoi An Beach Resort & Spa – 9th Annual Kite Competition Sixty colorful kites battled it out in the 2013 Annual Kite Flight Competition at Cua Dai beach, Hoi An. It is the ninth consecutive year that Victoria Hoi An Beach Resort & Spa has held the contest, with 20 teams from Ba Ria-Vung Tau, Hue, Hoi An, Da Nang, Can Tho and Ho Chi Minh city battling for the championship. The theme for kites this year was environmental protection and sovereignty over Truong Sa (Spratly) and Hoang Sa (Paracel) archipelagos Hoang Sa (Paracel) archipelagos

Victoria Chau Doc Hotel - 9th Annual Dragon Boat Race On 26 May 2013, Victoria Chau Doc Hotel in collaboration with the Chau Doc Sports Centre successfully held the 9th Annual Boat Race on the Bassac River in Chau Doc. Hundreds of local people, fans and tourists flocked to April 30 Park, and Basa Fish Park to watch the boat races. Teams from Soc Trang, Can Tho Provinces, Da Phuoc Village, Chau Phu, An Phu, Tinh Bien Districts and Tan Chau Town, Chau Doc Town of An Giang Province competed in the race.

Victoria Hoi An Beach Resort & Spa – Team building in Ba Na Hills Competition In May, Victoria Hoi An Beach Resort & Spa organized a staff outing trip for 213 employees of the resort to visit Ba Na Hills. The focus of this trip was team building and to foster team spirit within Victoria Hoi An. The trip included 1 night stay at Ba Na Hills Mountain Resort and a sightseeing tour.

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May 2013


TMG – Teambuilding in Saigon Following the infamous team-building event in Hanoi a month earlier, Thien Minh Group organised another full-blown team-building in Giang Dien Waterfall, 50km from Saigon. It was a hilarious and crazy day. We surprised each other and even ourselves by the high level of energy, team spirit and competitiveness. Let see what we did last weekend.

May 2013

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Five musketeers – do you need a massage???

You are so hot and the ice so cold!!! Best couple of the year  11

May 2013


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Believe in one or believe in all? May 2013

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May 2013


MONTHLY FEATURE A TRIP ABOARD THE LEJARAI GIVES VISITORS A DIFFERENT SENSE OF WHAT BEN TRE HAS TO OFFER.

FUN AFLOAT

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UPCOMING EVENTS BT Oz Business Development Manager comes to Vietnam Katherine Lord joined the Australian office in January as a Business Development Manager and Agent Trainer, and will be visiting Vietnam on 23 June. In a short time, she has become a well-loved member of the BT Australia team (by staff and customers). Katherine’s role in Australia is to promote Buffalo Tours and Thien Minh properties to Australian agents and wholesalers. Katherine has come to us with a wealth of experience from Travel Indochina and Adventure World and has fantastic knowledge of the Australian travel industry. Katherine will be visiting Buffalo Tours Saigon and Hanoi offices, Mai Chau lodge and Victoria Hoi An, Chau Doc and Can Tho, she is very excited about her trip so please make her feel welcome and say hi if you see her.

Xieng Thong Palace to participate in the Luang Prabang Half Marathon October 2013 Xieng Thong Palace will participate in the Luang Prabang Half Marathon, which will take place on 5 October 2013. To cool down the runners, the hotel will set up a refreshing shower arch across the route, and a water and energy drink station with lots of great music to entertain the cheering crowds. The Xieng Thong Palace staff will also contribute to the post-race cleaning of the area.

May 2013

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SHARING CORNER

Mai Chau Trekking It was an early departure from Hanoi and there was the threat of rain in the sky. My fellow colleagues and I were excited to start our adventure – a trek to Mai Chau, well known for its clean air, beautiful scenery and minority people. Leaving the city behind, we travelled along the major highway for about 2 hours, watching the scenery change from busy streets into lush green fields. After a short coffee stop to stretch our legs, we continued to Mai Chau and a Tai minority village for lunch. A delicious lunch was prepared by Ms Mai the owner of the restaurant and we were surprised to see a famous Vietnam rock band Buc Tuong (The Wall) sitting behind us. After a few photos and autographs with the band, we took a short walk around the village and saw the local Tai handicrafts. Next, we travelled to the start point of our trek and began walking the 8km along a paved road to get to Hang Kia village, where we stayed with a local family overnight. It was so nice to have a hot shower and sit down to a tasty dinner cooked by our host family. We even had some of the local rice wine! The next day we were woken up very early to prepare for our trek down the mountain. After a breakfast of noodle soup, we said goodbye to our host family and started with a walk through the village until we reached a jungle path. This was where the fun and adventure of the trek began! One-by-one, we walked down the steep, rocky, narrow path, over logs and branches, through mud and thorn bushes until we reached a large clearing. It was quite difficult but the panoramic views of the mountains made it worthwhile. After a short rest break to admire the view, the remainder of the trek was easy very going, walking along paths by lovely green rice fields. We arrived at a local restaurant for lunch, where we took off our muddy boots and massaged our sore feet! On the drive back to Hanoi we stopped at a local market to buy seasonal fruit as gifts for family and friends. We arrived back in Hanoi later in the afternoon, tired and happy from a great weekend. By Joanne Craig, Product Manager, Buffalo Tours  17

May 2013


Hello and updates from Asia Outdoors The Asia Outdoors staff have been enjoying the last of the cool weather on Cat Ba by doing lots of climbing before we transition into summer and the high season! Last December Vu Nguyen, one of our staff members from Hue, participated in VietClimb’s climbing competition in Hanoi and came home with 2nd place! In January, thanks to many kind donations, we were also able to send him to Singapore to participate in Gravical, a much larger climbing competition. We look forward to being able to send him to even more competitions in the future. This winter we’ve seen a multitude of volunteers join our staff, with the possibility of being hired full time. Their help has enabled us to tackle new projects and loan out two of our full time staff on a guide exchange program with Insight Adventures in Yangshuo, China. We are all very excited at the prospect of more guide exchanges and developing partnerships with other climbing guiding companies around Asia. In the coming months we are preparing to start two new endeavors. We will be opening a new climbing cliff in Sapa in conjunction with Victoria Hotels and we are currently navigating the legal waters concerning a potential new climbing area in Ha Long Bay! The climbing location in Ha Long Bay would open the door to servicing the many cruise ships docking there. Though Cat Ba typically becomes crowded with Vietnamese national tourists in the summertime, our business continues to mainly attract the international crowd. This winter we had the pleasure of serving many traveling climbers hoping to escape the heat. This summer, as the temperature rises, so do the tides! Finally we can start having regular deep water soloing trips, the most adventurous activity we offer! Matthew McGreever, General Manager, Asia Outdoors

May 2013

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Antoine Lobry shares his thoughts on the new promotion! It has been almost 5 years since the day I joined Victoria Vietnam Group, and without doubt, Thien Minh Group is a promising environment for managers in Tourism and Hospitality industry in South East Asia. After graduating with a degree at l’Ecole HoteliÌre de Lausanne and working in various hotels and palaces in France, I joined Victoria Vietnam Group in 2008, in our lovely Tonkin’s Alps property of Victoria Sapa Resort & Spa as Front Office Manager, and in the luxurious Victoria Express Train, as Train Manager. It was a great opportunity for me to learn how to completely (and independently) manage a team and our product. As a result of our hard work and thanks to the great team work, we also got the great reward of achieving our objectives in terms of quality, revenue and guest satisfaction After the assignment in Sapa, I joined the team of Victoria Phan Thiet Beach Resort & Spa in August 2012 as a Room Division Manager, and recently promoted to be an Executive Assistant Manager in April 2013. This new position is really challenging and at the same time exciting as it allows me to take a step back on the daily operations to focus more on all aspects of the management to understand a bigger picture where I must take more responsibilities in the group and be more involved in managing the resort. There is a lot of work that needs to be carried out this year, including OPERA, new PMS system installation and ISO certification. It is an honor to me that I have been trusted to be in charge of these important projects in this summer. In addition, I was recently graduated from the Thien Minh MINI MBA 2012 course. It was not only a successful and interesting experience but also a useful tool for me in pursuing my success in this new position. With the new mission together with my new role in the family of being a young father of a little girl since 2012, I find my upcoming path very exciting and yet awarding to embark. I trust Thien Minh to be the best Tourism and Hospitality group in Vietnam, and I am looking forward with excitement at all the new projects coming in the next few months! Antoine Lobry, Executive Assistant Manager, Victoria Phan Thiet  19

May 2013


TESTIMONIALS XiengThong Palace “I stayed in Xieng Thong Palace for two nights in March but I really wish I stayed my whole four nights in this hotel. It is in the more historic and at the edge of the peninsula so you have proximity to both the Mekong and the Khan rivers. It is well located right by the temples so just from the front of the hotel, you can see the alms giving plus the sunsets and sunrises are just outside your door. The breakfast was fantastic. There are tables with a river to the view so peaceful and hypnotic that you can forget to eat. They serve both western and local food. The staff overall were very nice and polite but the star of the hotel was Buonavone (I hope I spelt her name correctly). She is one of the chefs but also hosts in the restaurant and she was so friendly and fun but also gave great information about the locale as her English was superb. The hotel may not have a pool due to the strict Unesco preservation laws and for me this was the only negative thing I can say about it but that is not their fault!” Naomi London

Buffalo Tours North Thailand tour - 7 May 2013 The tour leader during this tour was Martin Gerritsen and guide Yanyong. “I would like to thank you for this amazing holiday. The journey was superb from the beginning to the end. Martin explained everything well only next time I would like to have a little more info beforehand. Martin as tour leader, a lot of compliments! In one word, he was terrific, clear explanation.” Shared by Mr. Pim Van Melick, Customer Care Executive

Victoria Hoi An “Dear Team of the beautiful Victoria Hoi An Beach Resort, I trust my mail finds you all well. We spent 10 days at a Beachfront Villa in April and we really enjoyed the time staying in Hoi An. We promised especially Luan and Hiep from the restaurant service to mail a photo from my birthday. Please be so kind to forward these pictures to Luan and Hiep. We are very happy, that we met these two friendly ladies, making our time in your hotel very valuable.

Dear Luan, Dear Hiep, We won’t forget you for the next 100 years. All the best for you, the little baby boy of Luan and your families! All the best.” Andrew and Tina May 2013

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STAFF FEATURE Staff promotion and appointment Mr. Kumar Senaratne,

Mr. Antoine Lorby

- promoted Executive Assistant Manager of Victoria Phan Thiet Beach Resort & Spa

formerly from Jetwing Indochina Group, has been appointed as HR Director of Victoria Vietnam Group

Staff of the month

Below are the faces for May 2013. Congratulations to all!

Buffalo Tours Thailand

We would like to announce that Ms. Thewi Raengkla, from BT Thailand accounting department, is the staff of the month. Thewi has shown an excellent performance and is an asset to her department.

Buffalo Tours Vietnam

Best staff of the month – Nguyen Thi Ngoc Tien – French Executive Tien exceeded her individual sales targets for May boosting the team’s new sales target by 25% and realised sales by whopping 88%. In addition to that, Tien successfully secured and ensured smooth operation of first incentive group worth $80K from Havas Voyages by Carlson Wagonlit Voyages. Well done, Tien!

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Outstanding customer service of the month – Nguyen Thi Thanh Hong – BT Saigon Accounting

Hong worked feverishly behind the scenes to transfer the vehicle fleet from Thien Minh branch to Buffalo Tours. This challenging task required a significant cross functional coordination and project management skills. Hong managed the work well within deadline and saved the company approx. VND100 million (more than US$4,500) in cost. Thank you Hong for setting a bright example on going the extra miles.

Victoria Hotels & Resorts Mr. Nguyen Dinh Bao - Driver in Front Office Department

In his 12 years working for Victoria Vietnam Group, Bao is considered a team player that works well with others. He upholds Victoria Vietnam Group’s standards and values, and understands the importance of delivering outstanding customer service. As a result of his commitment, he has received lots of positive feedback from guests, especially those who took a ride in the sidecar!

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RECRUITMENTS Please email nhanh@buffalotours.com or yen.au@victoriahotels.asia if you would like to receive more information, apply or if you know any qualified candidates for the positions advertised below. Thank you! vADMIN/RECEPTIONIST – BUFFALO TOURS – HANOI OFFICE (01) The Company Receptionist will be responsible for maintaining the reception desk, answering and directing of the company phone, and assisting with other administrative duties. • Can keep confidential information • Ability to work under pressure and juggle multiple tasks • Familiar with excel, word and power point • Friendly manner and good/neat appearance • Honest and devoted

vHEAD OF MARKETING – BUFFALO TOURS – HANOI OFFICE (01) The Head of Marketing is responsible for establishing and implementing strategic and tactical marketing and communication, business development & product plans to attain the overall objectives of Buffalo Tours. • • • • • •

University degree in business & marketing Minimum of 5+ years experience in a marketing management position Strong knowledge of marketing strategies, concepts & practices Experience in developing and evaluating brands Experience in online marketing, product management and new product development Experience in business development

vTRAINING MANAGER – THIEN MINH GROUP – HO CHI MINH OFFICE ( 01) Develop, conduct and evaluate corporate training programs in Thien Minh Group entities; develop and maintain the necessary reports; audit departmental trainings and classes; assist in the quality-improvement efforts of the company • Diploma in Training & Development • A minimum of two years of experience in Training field or in tourism/hospitality industry • Good listening skills/ presentation skills/ written skills • Fluent in English and Vietnamese • Sociable, pleasant personality, well-organized, customer-oriented and result-focused • Able to travel for business  23

May 2013


vASSISTANT OPERATION MANAGER – BUFFALO TOURS – HUE OFFICE ( 01) Operate all Buffalo Tours trips to achieve the highest guests’ satisfaction level • Fluent in Vietnamese and English • Personal and professional travel experience of Buffalo Tours products in Indochina • Undergraduate degree • 5-8 years experience in tourism field and at least 2-3 years in supervisory role vACCOUNTANT – BUFFALO TOURS – BANGKOK (01) General accounting including preparing Output VAT reports, checking payments, checking cash advances, settlements, optional tours and TL salary, recording account receivables, etc in Buffalo Tours (Thailand) Ltd. Assisting with monthly closings and account analysis and supporting the Chief accountant in carrying out the responsibilities of the accounting department. • B.A. degree in Accounting • 1-2 year experiences in all areas of Accounting preferred • Good knowledge of WHT, VAT, and TAX • Good command of computer literacy • Able to communicate and write English • Able to work under pressure and complete as per deadline vFRONT OFFICE RECEPTIONIST – Q-RESIDENCE – HOCHIMINH (01) Implement all policy and procedures, handle reservation process and assist the guests efficiently and professionally in all Front Office related functions while maintaining a high standard of service and hospitality at all the time. • • • •

College / University graduate in Hospitality. Experience: 1 year in hospitality in a similar position. English skills: fluent in both writing and speaking. IT skills: Word & Excel.

vFRONT OFFICE MANAGER – Q-RESIDENCE – HOCHIMINH (01) Responsible for all daily operation in Front Office Department, reservation, customer related communication with other departments, the transportation & all Guest relations activities. • • • • •

University graduated in Hospitality. Experience: 5 years in Hospitality & 2 years in a similar position. Knowledge of PMS use (either SMILE, PROTEL, OPERA …) English skills: fluent both in writing and speaking. IT skills: Word, Excel, Power Point.

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vJUNIOR ACCOUNTANT – Q-RESIDENCE – HOCHIMINH (01) Responsible for checking and issuing of payment voucher. Make bank transfers and journal funding transfers, and checking the accuracy and completeness of supporting documents before processing. Support Chief Accountant in preparing tax report and other accounting tasks. • University or college graduate in Accounting • At least 1 year of working experience in Accounting • Good command English • Good computing skills on MS, have knowledge of Accounting software • Be flexible in work tasks assigned • Willing to travel and work overtime if required.

vASSISTANT TO GROUP HUMAN RESOURCE MANAGER – VVG – HOCHIMINH (01) In charge of human resources tasks such as monthly reports, labor contracts, salary, internal activities and events, visa, etc and admin and legal tasks such as supervise the work of Admin staff, insurance, fill all legal documents and contracts of VVG, etc. • University graduate • Fluent in English (speaking and writing) • Good computer skills • Strong communication, interpersonal skills. • Attention to details • HR and labor law knowledge

vSALES EXECUTIVE – VVG – HANOI (01) Manage, maintain regular contacts and update accounts in Corporate Market Segments and build image and Victoria awareness to potential corporate clients. • • • • •

University graduate Fluent in English (speaking and writing) Relevant experience at least 1 year Proactive and accepting job challenges Confident, easy-going, independent but teamwork player.

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vSALES MANAGER – VVG – HOCHIMINH (01) Responsible for the maintenance and growth of leisure and corporate accounts while supervise and manage Inbound and Corporate team members. Control all sales activities under annual Sales plans, strategies and budgets together with participate in events, tradeshows when required. • University graduate • Relevant experience in sales or Business development in tourism • Minimum 3 years working experience in related field. • Experience in a similar role as an advantage • Ability to make decisions • Strategic thinker • Fluent in English (speaking and writing) • Good time management skills • Good leadership and communication skills

vYIELD ASSISTANT – VVG – HOCHIMINH (01) Assist Yield Manager to provide revenue management functional expertise to general managers and team leaders. Assist to ensure hotel strategies, pricing, inputs, reservation system information, etc to be accurately implemented and communicated. • University graduate, major of Marketing, Business Administration, Hotel and Restaurant Management of related professional area. • 2 years working in S&M, Reservation department of 4-5 star hotels • Analytical/critical thinking, good computer skills • Planning and organizing • English efficiency

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NEXT ISSUE

Theme of the Shimmering Summer

Share with us your favourite travel experience including a photo for a chance to win via tmtimes@tmgroup.vn The best entry will be published in the June edition of TMG Times and will win US $25.00. Hurry, deadline is 20 June 2013.

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May 2013


Thien Minh Group

94 Ma May street, Hoan Kiem district, Hanoi, Vietnam

May 2013

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Tm times of may 2013