Grand Park Royal - Cozumel | BBR - Brochure

luxury Grand

lodging in the Mexican Caribbean

Grand Park Royal Cozumel takes its brand’s attributes guaranteeing an unforgettable stay at the delightful island in the Mexican Caribbean Written by Mateo Rafael Tablado

Produced by Jassen Pintado

Interviewee Javier Colorado, Grand Park Royal Cozumel General Manager

Grand Park Royal | Cozumel

F

or more than 30 years,

a cozy touch, but with the service

the Mexican chain Park

and attention featured by Park Royal

Royal Hotels & Resorts

Hotels & Resorts.

has served as a host for

• Grand Park Royal Luxury Resorts:

millions of guests who

deluxe brand with properties in Mexico

have visited its properties

iconic beach destinations such as

with different plans, be

Cancun, Cozumel and Puerto Vallarta.

them family vacations,

“Our four brands provide a

a romantic getaway, a honeymoon

unique experience for each guest”,

or even for special events such

commented Javier Colorado, General

as weddings, work meetings and

Manager for Grand Park Royal

conventions.

Cozumel.

Nowadays, the chain operates 14 properties among Argentina, Mexico, Puerto Rico and the U.S., offering four brands differentiated according to defined segments: • Park Royal Beach Resorts: perfect

Javier Colorado earned his Degree in Tourism from the César Ritz Tourism and Hotel Industry College (COSUTH,

for family vacations at the best

for its Spanish acronym) in Ciudad de

beaches in Mexico.

Mexico.

• Park Royal City: urban hotels in

Three decades of working

places such as Buenos Aires, Miami

experience have taken him to

and Orlando.

Bahamas, Curaçao, the Dominican

• Park Royal Homestay: hotels with

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EXPERIENCED LEADERSHIP WITH WORLDWIDE ACHIEVEMENTS

Republic, Dubai (United Arab

Hospitality

Emirates), El Salvador, Kuwait,

the Middle East/Africa region within

Panama, and Venezuela, besides

JW Marriott, and world’s number two,

Mexico, serving as a General Manager

among more than 500 hotels operated

at four different posts before being

by the brand. In this side of the world,

hired by Grand Park Royal Cozumel.

during his tenure in Venezuela he also

His work in the Middle East earned him recognitions such as –for two consecutive years- ranking number one in Guest Service Satisfaction in

ranked number one in Guest Service Satisfaction in the Americas.

Currently, besides placing Grand Park Royal Cozumel in the

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Grand Park Royal | Cozumel

“Our four brands provide a unique experience for each guest” - Javier Colorado, General Manager for Grand Park Royal Cozumel

first position for guest service satisfaction in social media in the island of Cozumel and number two in the company, Javier is doing a Business Administration Master focused on Marketing.

GRAND PARK ROYAL LUXURY RESORTS: ALL-INCLUSIVE TO THE MAX The Grand Park Royal Luxury Resorts line, which Grand Park Royal

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Hospitality

Grand Park Royal | Cozumel

Cozumel belongs to, gathers a series

largest hotel on the island, with

of attributes such as its beach areas

sights both to the sea as well as to

and sea sights, entertainment for

the nature offered by Cozumel, in the

families and night fun for couples,

crystal-clear and beautiful waters

water sports, quality drinks options

of the Caribbean. The property

and food menu including local

has a privileged location, close to

dishes and specialties, as well as

downtown, the port and shopping

international meals, 24-hour room-

malls.

service, attractive pools -even of the

The competent staff in charge of

infinity edge kind- and facilities for the

operating Grand Park Royal Cozumel

celebration of special events.

is prepared to provide a stay with

“We are centered on creating

all the comforts which this chain

unforgettable experiences through

provides, regarding food, drinks,

a custom-made service”, the

entertainment, room-service and

executive commented.

activities for children in its water park.

LODGING UP TO STANDARDS IN A UNIQUE ENVIRONMENT Grand Park Royal Cozumel has

the hotel has:

been part of the Park Royal Hotels

Among other prominent attractions, • 3 pools and 2 jacuzzies with Balinese beds in the area.

• Buffet restaurant with themed

& Resorts since September 2000.

nights and other three restaurants

Its architecture has been awarded

with Italian, Caribbean and Mexican

internationally and it is one of the best

cuisine specialties.

hotels in Cozumel.

Its 342 luxury rooms make it the

• 5 bars and 2 snack bars.

• Cafeteria and ice-cream parlor.

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Grand Park Royal | Cozumel

• Sports bar.

you to experience the enthralling

• Gym and spa.

island of Cozumel”, declares

• Free wi-fi.

Javier Colorado.

Grand Park Royal Cozumel is one of the five resorts which generate larger revenues to the hotel chain, attracting both domestic and international tourism.

“Our resort is five-star, with a

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ATTRACTIONS IN THE SURROUNDINGS WITHOUT LEAVING THE ISLAND Once in Grand Park Royal Cozumel, it is tempting to stay in the hotel the

modern style, but with an approach

whole time and enjoy the amenities

to the regional culture which will allow

it offers to the fullest. However,

Hospitality

Cozumel has got attractions which are

inside the Reefs National Park)

worthy to be known firsthand. Besides

has a beautiful beach where to

the San Miguel de Cozumel colonial

swim underwater and even

downtown area -with restaurants,

practice with snorkel.

craftwork shops and night clubs-,

Among other attractions, one

the San Gervasio archeological area

can choose to go for a walk around

is another attraction created by man

El Cedral town, swim and scuba

along with the cruise dock, making of

dive at El Cielo beach, as well as

this island an interesting stop for the

visit an eco-tourism attraction:

tours around the Caribbean. On its

Lighthouse Ceralain Park and its

behalf, the Chankanaab Park (located

ecological reserve.

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Grand Park Royal | Cozumel

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Hospitality

COMPREHENSIVE MANAGEMENT OF THE WORKING FORCE The management of human resources in Gran Park Royal Cozumel does not leave behind any single aspect regarding its staff’s training, work environment and incentives for a better performance.

The induction training course succeeds in taking each collaborator

you take care of yourself, we all take care of ourselves” and the health campaigns give continuity to that comfort the company addresses to its workers, besides social activities and festivities such as “Child’s Day”, for the workers’ children, and even the “Chambermaid’s Day”, among other events.

“Our collaborators’ well-being

inside the company, creating a

is our mission”, commented the

sense of belonging when sharing

General Manager.

different values.

The excellent performance of the hotel’s collaborators is recognized

“COACHES 30D” PROGRAM To make sure that the new personnel

through the bimonthly “Premia by Park get a complete certification in their Royal Hotels & Resorts” program. post during their first month at the And, beyond training which enhances

hotel, the company assigns a more

their abilities, the workers are also

experienced collaborator to support

included in ‘mindfulness’ programs,

a recently hired worker, making it

with health and well-being routines

easy for the latter to be successful

and dynamics.

in getting the induction training

Self-care programs such as “If

course and the Essential Services

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Grand Park Royal | Cozumel

“Our resort is five-star, with a modern style, but with an approach to the regional culture which will allow you to experience the enthralling island of Cozumel” - Javier Colorado, General Manager for Grand Park Royal Cozumel

Resorts created the Safe Guest Program®, certified by Cristal International Standards®, which periodically inspects and ensures guests, suppliers and hotel staff find

Certification accredited.

“The program’s purpose is to form a guiding team that accompanies and trains the new personnel during their first 30 days”, explained Colorado.

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themselves in virus and infection-free areas both indoors and in outdoor spaces -including swimming pools-, besides certifying food, beverage and water management systems.

Main measures such as sanitizing

SAFE GUEST PROGRAM®: A SAFE ENVIRONMENT ON EVERY SURFACE As a consequence of the COVID-19

gel stations in every area, safe

pandemic, Park Royal Hotels &

as well as other resources such as

distance signaling, cleaning and sanitizing with ECOLAB® products,

Hospitality

QR codes to avoid surface contact as much as possible, among others, are already a standard in every Park Royal Hotels & Resorts property.

RECOVERY EXPECTATIONS After two years of restrictions that turned out to be the worst crisis in the hotel industry, the predictions for the first half of 2022 are certainly

FOUNDED:

Propiedad de Park Royal Hotels & Resorts desde el 2000

optimistic after having registered positive aspects which foretell a slow recovery able to improve what was achieved during 2021.

INDUSTRY:

Hospitality

“Our guests have been recovering the confidence to stay overnight in different destinations and also internationally and thus finally enjoy a deserved holiday, so we keep ourselves optimistic with a view

CONTACT:

800 872 7275 javiercolorado@park-royalhotels.com

to 2022”, concluded Javier Colorado, General Manager for Grand Park Royal Cozumel.

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