Transforming Hiring Dynamics
Industry: Insurance - Property and Casualty Company: Top 10 Global property and casualty insurance
Challenge: One of the world’s leading Property and Casualty Insurers faced substantial challenges in their call center staffing.
• Existing partners struggling with candidate quality
• Interview to offers were only at 25%
• Attrition rate over 40% within the first 30 days
BRIDGE’S INTERVIEW-TOOFFER RATIO WAS 89%
Client’s Expectations: The client sought a dedicated staffing partner who would collaborate closely to ensure hiring success. The objectives were clear: fewer but higher-quality resumes, a streamlined interview process, and a reduction in the number of staffing partners.
Bridge’s Strategic Solutions: Bridge, in collaboration with the client, worked on a strategic process to address the challenges:
Resume Submission Limitation: To ensure a focus on quality over quantity, the implemented strategy focused on restricting the number of resumes each staffing supplier could submit. This significantly decreased the influx of unvetted candidates. Additionally, to enhance efficiency, Bridge suggested allocating a specific number of interview slots to each staffing partner. This compelled suppliers to submit only the top-tier candidates, reducing the burden on the client’s hiring managers.
Performance Measurement: Quality was measured through interview show rates and the ratio of interviews conducted to offers extended. This data-driven approach ensured continuous improvement and alignment with the client’s hiring objectives.
