Bridge Staffing Solutions with Sarah Hettish

Bridge Personnel Services

STAFFING SOLUTIONS

Proven Results, Without the Frustration.

About Bridge

Bridge Personnel Services is a leading recruiting and staffing solutions provider that puts people first. For over 3 decades, Bridge has been providing its clients with custom staffing solutions proven to take the headache out of hiring.

OUR VALUES

WE ARE COMMITTED TO THE PARTNERSHIP. We know the foundation of a successful long-term relationship is built on continuously making successful long-term connections between candidate and employer; we are committed to that process.

WE ARE PASSIONATE ABOUT WHAT WE DO AND IT SHOWS! Clients and candidates alike continuously praise our team of recruiting experts for their ability to find the smallest needles in the largest stacks of hay.

WE CARE ABOUT CAREER OPPORTUNITIES. Any staffing agency can find you a job. Our goal is to connect candidates with professional opportunities that match their unique skills, and needs, and bring them one step closer to their long-term professional goals.

WE ARE PROACTIVE.

Great talent and opportunities aren’t discovered; they’re actively found by great recruiters. We understand that in today’s market, you literally can’t afford to take a passive approach to employment.

WE ARE ADAPTABLE. Your goals will change over time. That’s why our staffing strategies were built with the future in mind, and are designed to grow with you and your ever-changing goals.

Our Staffing Solutions

The quality of your workforce has far-reaching ramifications for all areas of your business including process efficiencies, workplace culture, overhead costs, satisfied customers, product quality, and more.

Our Staffing Solutions Include:

• Direct Hire Solutions

• Long-Term Contingent Solutions

• Temp-To-Hire Solutions

• Project Recruitment Solutions

RoadmaptoSuccess

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DISCOVERY & ENGAGEMENT

Bridge collaborates with clients, conducting a thorough discovery for a strategic alliance, shaping an efficient tailored hiring approach.

CLIENT CONNECTION

Bridge’s proactive communication is key to client relationships, unlocking business success.

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BRAND AMBASSADORS

As dedicated brand ambassadors, Bridge specializes in employer branding, attracting top-tier candidates.

CULTURAL ALIGNMENT

Bridge conducts multi-tiered interviews, going far beyond a skills evaluation, for a seamless fit in your team’s culture.

EXPERT NAVIGATORS

Bridge, your industry experts, offers seasoned recruiters with an average tenure of 7 years.

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SPEED TO SUCCESS, UNPARALLELED CARE

Bridge commits to presenting top candidates within 48 hours, prioritizing comprehensive candidate care for continued engagement and excitement.

Our Trusted Partners

Your Staffing Experts

Bridge specializes in a range of roles and in the Financial Services and Healthcare Industries. Below are some of the most popular, in-demand positions and industries our expertise is in:

Auto Finance

• Asset Loss Recovery

• Collections

• Customer Service

• Funding

• Human Resources

• Project Manager

Durable Medical Equipment

• Collections Specialist

• Documentation Specialist

• Finance

• Prior Authorization

Mortgage

• Auditor

• DE Underwriter

• Loan Processor

• Mortgage Processor

• Underwriting Manager

Captive Finance

• Collections

• HR Generalist

• Operations Specialist

• Recovery Analyst

Insurance

• Billing Specialist

• Call Center

Third Party Benefits - TPA

• Benefits Verification

• Customer Service

• Enrollment

Pharmaceutical

• Accounts Receivable

• Benefits Verfication

• Medical Collections

• Pharmacy Technician

• Prior Authorization

• Supply Chain

Healthcare

• Benefits Verification

• Call Center

• Claims Integrity

• Prior Authorization

• Revenue Cycle

Medical Device Manufacturer

• Executive Assistant

• Human Resources/Recruiter

• Logistics Coordinator

• Purchasing Coordinator

• Regulatory

• Supply Chain

BRIDGE’S AVERAGE EMPLOYEE RATING ON GOOGLE AND GLASSDOOR IS 96%.

Employer Branding

We acknowledge the transformative power of a compelling employer brand, recognizing its pivotal role in positioning your company as the premier destination for top-tier talent. Beyond mere attraction, we understand that it’s about cultivating a workplace experience that seamlessly aligns with the aspirations and professional goals of your future workforce.

Why A Strong Employer Brand Matters

Statistical Impact

A robust employer brand has a proven, quantifiable impact on external recruitment and internal talent retention. According to LinkedIn, a strong employer brand can reduce the cost per hire by a staggering 43%.

Employee Engagement Boost

Data from a Brandon Hall Report reveals a remarkable 130% increase in employee engagement linked to a strong employer brand.

Building Your Distinct Employer Brand

We ensure consistency between your employer branding and your company’s mission, vision, and values for cultural alignment and attraction. Aligning Purpose and Values

Make your organization stand out by identifying and incorporating your unique selling points into the employer brand narrative. Showcasing Unique Selling Points

Measuring and Evaluating Our Impact

Initiatives can be measured for data-driven decision-making by analyzing messaging, strategies, and communication channels for effectiveness. Informed Decision-Making

Obtain valuable insights into how candidates and employees perceive your organization. Identify strengths and address weaknesses to enhance your employer brand. Identifying Strengths and Weaknesses

We become your business’s brand ambassadors. Positive testimonials, blogs, and video interviews, are all shared and showcased to potential candidates. Our Employee Involvement

Optimize recruitment processes to improve candidate attraction, application, conversion, and quality rates, resulting in higherquality hires and improved retention. Optimizing Recruitment Outcomes

Elevated Recruitment Experience

Bridge has a rigorous evaluation process to assess hard and soft skills and cultural fit to meet our client’s unique needs. We use various recruiting methodologies such as multiple job boards, local and national community groups, colleges and universities, our referral network, and social media to find the right talent quickly and deliver quality results.

Extensive Recruiting Experience

Our team boasts an average tenure of 7 years, showcasing a wealth of experience in navigating the dynamic landscape of talent acquisition. This seasoned expertise ensures a profound understanding of industry nuances and a finely tuned ability to address unique hiring challenges.

Specialized Team Crafting Engaging Job Postings

Our dedicated team specializes in creating exceptionally engaging and competitive job postings. Leveraging our expertise across multiple platforms, including social media, we ensure that your job opportunities stand out in the crowded digital space, attracting top-tier talent.

Rigorous Screening and Interview Process

We believe in quality over quantity. Our recruitment process includes meticulous screening and interviews to ensure that candidates not only align with the job description but also exhibit a strong cultural fit for your organization. We present our top recommendations within an impressive 48-hour timeframe.

Continuous Improvement and Client Collaboration

We don’t settle; we continuously refine, tweak, and update our recruitment process. We value ongoing collaboration with hiring managers, providing regular updates and gathering feedback. This iterative feedback loop allows us to consistently perform at the highest level in recruitment.

«My experience with Bridge has been the best I’ve ever received from any personnel service. Amanda Hanson has been awesome! She is definitely a woman of her word!! She has been in communication with me throughout this whole process and she is a joy to speak with. Her customer service is great!!!!» - DORITHA M.

«My experience with Bridge has been nothing short of exemplary. I have been working with Bridge for several months and I am beyond impressed with their professionalism and diligence. I am pleased to be associated with a company that hires dependable individuals. I look forward to a productive relationship!» - MCNEMON V.

Elevated Recruitment Experience

Leveraging Advanced Technologies and Networks

Website

A centralized hub for job seekers, providing information, resources, and a seamless recruitment process.

Social Media

Utilizing platforms like LinkedIn, Instagram, Facebook, and TikTok for diverse purposes, including job seeker engagement.

Emails

& Testimonials

Leveraging marketing emails and employee testimonials to maintain engagement and keep our talent pool informed.

Community Groups

Uniquely engaging with top-tier talent through various in-person and virtual career fairs at colleges, universities and community based groups.

B-Informed Newsletter

With over 8,000 subscribers, our newsletter aids in expanding and staying connected with top talent.

Higher Quality Candidates, Swiftly Delivered

Clients partnering with Bridge enjoy the luxury of higher quality candidates within an exceptional timeframe. Our commitment to presenting top-tier candidates within 48-hours sets us apart, addressing your urgent hiring needs promptly and effectively.

Streamlined Selection Process

Our extensive interview and screening process means that our clients don’t have to sift through an overwhelming number of resumes. Bridge delivers a curated selection, saving hiring managers valuable time and allowing them to focus on making well-informed hiring decisions.

Assisting in Offers and Seamless Onboarding

Bridge goes beyond recruitment; we assist clients in making offers and seamlessly onboarding candidates. Our commitment to high-quality service and candidate care ensures a positive experience for both clients and candidates, fostering excitement and engagement throughout the onboarding process.

Enhanced Candidate Care

Our dedication to candidate care ensures that the onboarding process is efficient and provides a high-quality experience. This proactive approach keeps candidates excited and engaged from recruitment to onboarding and beyond.

Revolutionizing Workforce Efficiency

Industry: Healthcare Solutions Company: Largest independent third-party administrator in the United States

Client Overview: In 2021, the largest independent third-party administrator in the U.S. healthcare solutions sector faced significant workforce challenges after outsourcing their entire hiring process. Unfortunately, the decision resulted in substantial turnover due to the low quality of candidates and poor performance from the staffing provider. Recognizing the need for change, the client sought transformative solutions in 2022, attempting internal remedies that yielded marginal improvements in retention and turnover.

Strategic Partnership with Bridge (2023): In response to the previous outsourcing challenges, the client turned to Bridge. This decision was fueled by the following pivotal factors:

COO Recommendation: Bridge earned the trust of the client through a recommendation from a previous client’s COO, attesting to our industry-specific expertise.

Expertise in Benefits Administration - TPA: The client chose Bridge for our proven track record in benefits administration and TPA, aligning seamlessly with their specialized needs.

Revolutionizing Workforce Efficiency

Industry: Healthcare Solutions

Company: Largest independent third-party administrator in the United States

Key

Achievements with Bridge:

1. Streamlined Efficiency: Outsourcing to Bridge significantly improved the efficiency of the client’s hiring process, boasting an impressive 82.35% conversion from interviews to offers.

2. Attrition Reduction: The attrition rate within the critical first 30 days saw a significant decrease to 7%, contributing to a more stable and reliable workforce.

3. Strategic Collaboration: Bridge’s industry expertise and tailored approach transformed the staffing process, turning challenges into opportunities for the client.

CUSTOMER REVIEW:

«Bridge was clearly an expert in the healthcare benefits industry. They were knowledgeable in our industry, their quality was superior and they took the stress off of our team. Working with Bridge was very smooth; they were strong communicators and did an outstanding job - we spent less time interviewing and more time making offers!»

ISABELLE P., HEALTHCARE SOLUTIONS

Talent Acquisition Coordinator

Transforming Hiring Dynamics

Industry: Insurance - Property and Casualty

Company: Top 10 Global property and casualty insurance

Challenge: One of the world’s leading Property and Casualty Insurers faced substantial challenges in their call center staffing.

• Existing partners struggling with candidate quality

• Interview to offers were only at 25%

• Attrition rate over 40% within the first 30 days

BRIDGE’S INTERVIEW-TOOFFER RATIO WAS 89%

Client’s Expectations: The client sought a dedicated staffing partner who would collaborate closely to ensure hiring success. The objectives were clear: fewer but higher-quality resumes, a streamlined interview process, and a reduction in the number of staffing partners.

Bridge’s Strategic Solutions: Bridge, in collaboration with the client, worked on a strategic process to address the challenges:

Resume Submission Limitation: To ensure a focus on quality over quantity, the implemented strategy focused on restricting the number of resumes each staffing supplier could submit. This significantly decreased the influx of unvetted candidates. Additionally, to enhance efficiency, Bridge suggested allocating a specific number of interview slots to each staffing partner. This compelled suppliers to submit only the top-tier candidates, reducing the burden on the client’s hiring managers.

Performance Measurement: Quality was measured through interview show rates and the ratio of interviews conducted to offers extended. This data-driven approach ensured continuous improvement and alignment with the client’s hiring objectives.

Transforming Hiring Dynamics

Industry: Insurance - Property and Casualty

Company: Top 10 Global property and casualty insurance

Key Achievements with Bridge: The implementation of the strategic process yielded remarkable results:

1. A discernible increase in candidate quality was immediately observed. In the pilot class, Bridge Personnel Services delivered candidates that led to an impressive 89% interviewto-offer ratio.

2. Hiring managers were impressed by the caliber of candidates presented and delighted with the time saved. Despite direct competition with two other suppliers, Bridge filled an impressive 67% of the available positions.

Customer Service Representative

CANDIDATE TESTIMONIAL:

«Bridge is absolutely amazing! From start to finish their communication has been superb! I was contacted and interviewed quickly and was prepared for my interview which I nailed due to feeling so prepared. They truly care about their candidates and want us to succeed.»

BRITTNEY L., CASE STUDY CANDIDATE Customer Service Representative

Unlocking Healthcare Excellence

Industry: Healthcare

Company: Global Leader in Advanced Image Radiotherapy

Challenge:

• Insufficient internal resources to cope with growing business demands.

• Talent Acquisition (TA) team faces challenges in securing ideal candidates, with cultural fit issues and a misalignment between applicants and hiring needs, introducing complexities in the hiring journey.

Client’s Expectations: Client sought a staffing partner with expertise in non-clinical healthcare positions to streamline their hiring process, reduce time wastage, and ensure cultural alignment.

1. Strategic Excellence in Non-Clinical Roles: Leveraging our unparalleled healthcare staffing expertise, we precisely identified and presented candidates tailored to nonclinical positions, ensuring a strategic fit for the organization.

2. Streamlined Direct Hire Efficiency: Through a collaborative approach, we substantially optimized the hiring process, introducing newfound efficiency that translated to significant time and resource savings.

3. Culture-Fit Talent with Quality Assurance: Prioritizing cultural alignment, we ensured that every presented candidate seamlessly embodied organizational values, delivering a roster of top-tier talent aligned with unique requirements.

«Bridge is a professional and rewarding company. My recruiter was the best! She was a pleasure to work with and a breath of fresh air. Overall my experience was 10/10.»

LENELL J., CASE STUDY CANDIDATE Claims Integrity Specialist

Unlocking Healthcare Excellence

Industry: Healthcare

Company: Global Leader in Advanced Image Radiotherapy

Key Achievements with Bridge: Bridge’s strategic partnership yielded remarkable results:

1. Overall Direct Hire Success: Bridge filled 50% of non-clinical positions, surpassing the performance of other staffing partners.

2. Outsourced Positions: In direct comparison, Bridge achieved a 67% fill rate for outsourced positions.

CUSTOMER FEEDBACK:

Verification of Benefits Positions Filled Prior Authorization

Revenue Cycle Management Claims Integrity

2023 RESULTS

During a recent conversation with our delivery leader, our client expressed their immense satisfaction with the transformative impact by Bridge. They revealed that thanks to our strategic partnership and delivery of top-tier candidates, they have experienced an unprecedented surge in successful hires over the past two months.

What Others Are Saying

“Working with Bridge has been a breath of fresh air. What sets them apart in the sea of staffing agencies is a true focus on partnership. Bridge took the time to thoroughly understand my company’s culture, the direction it was headed, and the details of our open roles.

Every candidate Bridge sent to me was completely clued into job specifics, and our hiring process, and spoke highly of their experience with Bridge. Their recruitment strategy is centered on strategic sourcing, not blowing up my inbox or trying to push candidates who didn’t fit the bill. It’s an easy relationship built on trust, warmth, and successful hires.

Truly, with Bridge, you can count on them being an extension of your unique recruiting function, not merely an outside vendor.”

SHANNON M., SUPPLY CHAIN AND ENGINEERING

Talent

Acquisition Specialist

“I have had the pleasure of working with the team at Bridge. I cannot say enough about their professionalism and the quality of candidates they send to us. It is very clear that Bridge does its work to get to know who we are and what we look for in candidates.

Other companies we have worked with will often just send people through and hope for the best. This can often waste our time and money. With Bridge, we know the candidate they send will be a worthwhile investment of our time and a likely choice for the opening we have.

Whitney and Bridge are not just a source of candidates to us, we truly view her and the team as strategic partners to help us meet our company goals.”

MATT V., MORTGAGE

HR

Manager

«I wanted to take a second and let you know that our partnership with Bridge has been absolutely AMAZING! I think a lot of my experience has to do with your recruiting team and their high attention to detail, the way they communicate, their transparency, and overall kindness.

It is emails like the attached that make me feel more of a partner rather than just “business”. I will always recommend working with Bridge and am so happy with the service we always get.»

SAMANTHA W., HEALTHCARE SOLUTIONS

Talent Acquisition Specialist

«Each year has certainly provided challenges but also opportunities to strengthen our partnership. We are pleased with our partnership and look forward to whatever 2024 has in store. It has also been exciting to see your team’s progression and expansion. We are thankful to be working with such a strong advocate for our company.»

DONNA P., FINANCIAL SERVICES

HR Manager