H IR DESIGNbyBRANDIE Volunteer Reference Guide
Table of Contents Recruitment...........................................................................................................................................................................1 Hiring Process.......................................................................................................................................................................2 Volunteer Opportunities.....................................................................................................................................................3 Volunteer Application.........................................................................................................................................................5 Interview.................................................................................................................................................................................6 Orientation............................................................................................................................................................................7 Evaluation..............................................................................................................................................................................8 Recognition...........................................................................................................................................................................9
Recruitment Salt Lake Community College (message board) Cameo (application and/or message board) Marinello (application and/or message board) Skin Works (application and/or message board) Color My Nails (application and/or message board) Top Nails and Hair (application and/or message board) Great Clips (application) Supercuts (application) SmartStyle (application) Clients of Hair DesignbyBrandie (word-of-mouth) Clients of stylists (application)
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Hiring Process Step One: Look at your opportunities Take a moment to think about what you would like to do as a volunteer. What are your qualifications, what positions do we have open? Make sure to take a look at our volunteer opportunities we have open, and contact us with any questions. Step Two: Fill out your application Once you have had a chance to look at all opportunities available, fill out a volunteer application and submit it to us. Please be sure that the application is filled out to the best of your knowledge. Also, our application requires two letters of reference, make sure those are attached to the application for timely processing. Step Three: We process your application When we receive your application, we will run a background check and reach out to the two reference provided. After we have processed our application we will move on to step four. Step Four: Attend an interview After we complete your reference and background check we will invite you to an interview with our volunteer manager. Depending on the volunteer position you may be asked to attend an in-person interview, a phone interview, and/or a model interview. We will ask questions to gain a better understanding of your skills and wants out of the position. Step Five: You are here! Upon invitation, you will be invited to join our team! You will be attending an orientation that will cover the organization and the position you were hired for. There are two orientations, one in the morning and one in the evening, on the first Tuesday of the month. Step Six: Cut for Confidence The last step to your volunteer experience are attending to our clients at our two events per month. You will be able to add confidence to individuals and add a smile to their face!
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Volunteer Opportunities Strategic Educational Hair Designer
This position is designed to provide an extraordinary hair-cutting experience to low-income families at the Cut for Confidence events. He/She will be cutting and styling clients with the clients vision in mind, all while providing proper hair-care education. This position will create confidence and a new fresh experience for communities. This position will be required to perform lice and other hair screenings before providing one-on-one consultations with clients. He/She must have the ability to stand and cut hair for an extended period of time, and provide quality haircuts in a fast-paced environment. The Strategic Educational Hair Designer will report directly to the Hair Design Volunteer Leader. He/She will be responsible to attend a once-a-month Cut for Confidence event, which will run for approximately eight hours every third Saturday of the month. He/She will also be responsible to attend a Cut for Confidence staff meeting, which is held every second Saturday of the month. This position will need to provide at least six consecutive months of volunteer service. He/She will be working hand-in-hand with other volunteers at all times, so good team work skills are needed. This position will require good communication skills, the ability to work under pressure, good hand-eye coordination, patience, attention to detail, and the ability and willingness to follow instructions. This position will be evaluated semi-annually to ensure the needs of the volunteer are being met as well as the organization. He/She will be required to keep track of how many haircuts were accomplished each event, and those numbers will be combined with others for the monthly staff meetings. One of our overall goals is to provide quality haircuts to communities.
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Volunteer Opportunities Dynamic Communication Ambassador
This position is designed to provide an extraordinary educational and informational experience to low-income families at the Cut for Confidence events. He/She will be communicating different information to clients. This position will create confidence through education for communities. This position will be responsible to provide information to clients about services other sponsors have. He/She will be walking around events and passing out samples of a certain products and explaining how to use the products. This position will be assisting the Strategic Educational Hair Designers with anything needed. This position will report directly to the Communications Volunteer Leader. He/She will be responsible to attend a once-a-month Cut for Confidence event, which will run for approximately eight hours every third Saturday of the month. This position will need to provide at least three consecutive months of volunteer service. He/She will be working hand-in-hand with other volunteers at all times, so good team work skills are needed. This position will require good communication skills, the ability to talk to strangers, patience, attention to detail, a passion for people, and the ability and willingness to getting the job done. This position will be asked to fill out an evaluation after each event to ensure the needs of the volunteer are being met as well as the organization. He/She will be required to distribute fifty sample products per event, and provide quality information to clients. One of our overall goals is to provide communities the information needed to build confidence.
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Volunteer Application
Please return to: Fax: 801-555-5555 Email : hairdesignbybrandie@gmail.com
HAIR DESIGNBYBRANDIE Volunteer Application APPLICANT INFORMATION Last Name
First
M.I.
Street Address
Date
Apartment #
City
State
ZIP
Phone
E-mail Address
Position Applied for REFERENCES *Please list two professional references and attach two letters of reference. Application will not be processed without letters. Full Name
Relationship
Company
Phone
Full Name
Relationship
Company
Phone
PREVIOUS VOLUNTEER/EMPLOYMENT EXPERIENCE Organization
Phone
Address
Supervisor
Position Responsibilities From
To
Reason for Leaving
Organization
Phone
Address
Supervisor
Position Responsibilities From
To
Reason for Leaving
LICENSES AND CERTIFICATIONS Please list all licenses and certifications:
DISCLAIMER AND SIGNATURE I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release. Signature
Date
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Interview 1. Tell me about a time that a client was frustrated with you over a service you performed? What did you do? 2. Tell me about a time you had to work in a group. What was your role, and what was the outcome of the situation? 3. Tell me about a time you were frustrated with a superior. How did you handle the situation, and what was the outcome? 4. Tell me about a time you failed at something. Describe what happened, and what you learned from it. 5. What’s the one accomplishment you’re most proud of? Why? 6. What do you think are the most important attributes of successful people? How do you rate yourself in those areas? 7. Tell me about a work incident in which you were totally honest, despite a potential risk. 8. What would you like to bring to this organization? What is your dream position? 9. Describe yourself with three words that all start with P. 10. Tell me about a time you successfully finished a large project. What actions were taken, and what was the outcome?
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Orientation Orientation- Approximately 1.5 h0urs Icebreaker- Remember My Name (25 minutes) The group will all sit in a circle., and the first group member will introduce himself/herself. He/She will do that by giving himself/herself a nickname that starts with the same letter as his/her name. Then he/she will explain why he/ she chose that name. Then, the group works their way around repeating each nickname with each name along the way. If they mess up, they must start back at the beginning. Example: Beautiful Brandie, I think I am beautiful, and I came to volunteer to make others feel beautiful too. Mission and History (15 minutes) Mission: Our mission is to provide exceptional education, expert service, and excellent quality to communities around Utah. We are here to create confidence, build relationships, and educate communities so that they may excel in the future. The first part of this section of the orientation will be going around the room and asking why the volunteers are here. What about the organization sparked interest? Then, the volunteer manager will be playing a 7 minute movie of how the organization came to be, it will include the project that lead to the program, events and overall successes, testimonials from the volunteers and clients, and the excitement of the organization having the new volunteers on board. Services and Goals (30 - 45 minutes) There will be two categories of services provided: Cut for Confidence Events and Cut for Confidence Classes. I will divide the group into two teams. The volunteer coordinator will layout cards that have all services and an extra category, goals, that we have on each card. The coordinator will write on the board Events | Education | Goals, and the teams will have to guess which card falls into which category and tape it to the wall. Once everyone has gone through the game, the coordinator will talk about each service and goal and fix cards if they fell into the same category, and the team with the most right will get a small give away. Volunteer Program (15 minutes) Meet the Executive Director and Founder of the organization. Both of these positions will be speaking about the volunteer program and how much it means to them that the volunteers are there. They will be going over some of the volunteer policies (the rest will be given to the volunteers in their own position training). Conclusion (10 mintues) The four leaders, two from events and two from education, will come to the orientation. These leaders will be introduced and volunteers will be assigned to a leader. The leaders will then take them to their trainings the same day as orientation. Training, depending on the position will go for one hour to four hours.
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Evaluation Post Orientation Evaluation
1. On a scale of 1-5 (5 being enjoyed very much, 1 being I did not enjoy at all) did you enjoy the Remember My Name activity? The following are questions regarding specific subjects discussed during orientation today. Please rate on a scale of Poor to Excellent. 2. Overall, how was the information regarding our mission statement and the history of the company? Poor Fair Good Excellent 3. What was your experience with the services and goals activity? Poor Fair Good Excellent 4. Did you enjoy the Senior Leadership volunteer experience message? Poor Fair Good Excellent 5. Did you find the length of orientation necessary to cover all topics presented? If no please explain. 6. Please explain how this orientation helped you understand the goals of the organization. 7. Did you enjoy the volunteer coordinators presentation of orientation? If no please explain. 8. On a scale of 1-5 (5 being everything covered, 1 being I did not learn anything) did orientation cover all subject matter you wanted to know about the organization?
9. How would you rate this orientation for overall experience? Poor Fair Good Excellent 10. Please give us feedback to help us improve orientation for future volunteers.
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Recognition
Event Gifts
Annual Banquet
Yearly Services Awards
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H IR DESIGNbyBRANDIE