ISSUE 36 SUMMER 2018 POWERED BY THE BRANDYWINE CENTER OF EXCELLENCE
NEWS & NOTES ALL AROUND BRANDYWINE Grand Opening Ribbon Ceremony
for our newest community, Alexandria! Read more on pg.3
FROM THE DESK OF...BRENDA BACON It’s been a busy six months at Brandywine… development and business deals, our annual employee engagement survey, customer satisfaction survey for residents and families, census growth initiatives, Project ACE (more on that in a few) and our new opening in Alexandria, VA! Over 600 people came out to celebrate, Brandywine style. Virginia did not know what hit them! It was quite the party. So, it’s been a crazy few months, no doubt, and I admittingly have been deep in the business working on contracts (believe me, not fun), but took time to read the survey reports and all the anonymous comments, which were very insightful. Thank you for sharing and being open! So, what’s hot on my mind right now? You. Many of you know I vacation with family in Bethany Beach, DE in August, but always find myself in the work mix (hard not to). Brandywine is my heart, my blood... my family. So, you always come with me on vacation. And, yes, I surprised our two beautiful DE properties with a visit the other day. And, boy, was I impressed. The communities were impeccably clean and inviting. The team was happy and talkative. The residents were engaged and warm. A fabulous day! I was so proud of our leadership and our team members. And, I especially loved seeing you in action. That makes me smile and keeps me connected to our mission. With that said, I plan on making many trips around the Kingdom in the upcoming weeks to do just that. Why? I want to see you and hear from you.
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It is no secret that our residents choose Brandywine because of what they see and what they have heard about Brandywine. That means what they have seen you do to ensure that our residents safe and happy.
I believe we do many things well with and for our workforce, but I want to learn how we can do even better.
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Project ACE is an initiative I started in July, which CONGRATULATIONS! is an action-oriented task force on recruitment and retention at Brandywine. What is working? Donna Lapidus What is not? And what is the solution? Some Promoted from solutions are being rolled out now community by INVEST Coordinator to community. So, in the coming months you will Escapades Producer hear more about Project ACE, including efforts to at The Savoy markedly reduce callouts and eliminate the use Kenneth Kennedy of agency workers.We did not just choose you. Promoted from Chef to You chose us. We want you to continue to choose us. And… we want to welcome more quality individuals to join you, your team, your community and the company in changing lives.
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Heather Cormack Escapades Producer at Fenwick Island
Bonnie Furia You have many choices of where to work. At INVEST Coordinator Brandywine, we want to make sure we attract and at Mountain Ridge retain only the best team members. To do that, Shamika Hartgrove there are things that we must do for you to make IL Program Coordinator sure you have an engaging work environment, at Huntington Terrace a rewarding job, respect, a supportive team, Zack Kaiser opportunities for advancement, a competitive Production Artist wage and good benefits.
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Assistant Dining Director at Moorestown Estates Jennifer Soss Escapades Producer, is relocating to Alexandria