RSSC Handbook 2024

Booking Handbook for Chauffeured Transfers

Blacklane covers your travel needs Stress-free chauffeur services You can count on our worldwide chauffeur service where convenience meets award-winning quality.

Enjoy door-to-door travel, and our user-friendly booking platform. Feel confident and at ease as you navigate your global journeys with our trusted service.

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Regent Handbook

Create your Blacklane account

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Click on the claim link included in the email you’ll receive directly from Regent Seven Seas about your complimentary transfers. This email will be sent approximately 60 days before sailing.

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Create an account by providing your first and last name, email and phone number.

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Claim your complimentary transfers

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Enter your last name and Regent cruise booking number exactly as they appear in your Regent booking.

Your complimentary voucher and/or credit will be automatically added to your wallet and can be found under the Promotions section of your Blacklane account.

You are ready to book!

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Promotions section in your account - here you will see a list of complimentary vouchers and/or credits you are entitled to. Click on one of them to see more details, and if you decide to use them, click the button at the bottom to start booking.

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You can also apply your voucher and/or credit when choosing the service class while booking.

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Or in the checkout page, at the last step of the booking process.

Booking Instructions

Step 1 – Enter the passenger’s details If you are booking for yourself, select 'Book for myself,' and your details will be automatically populated from your account information.

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Step 2 – Choose the ride type One-way rides Simply click “One way” and enter the pickup and drop-off addresses for your transfer to/from your home, a hotel, airport or port. There may be multiple streets with the same name, so please double-check the postal/zip code.

By-the-hour bookings Reserve a chauffeur for anywhere from 2 to 24 hours. By-thehour bookings include 20 complimentary kilometers per hour booked. During the time period booked, the chauffeur is at your disposal to make unlimited stops.

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Step 3 - Enter locations and times Choose the pickup location and time.

Airport, train station, and port pickups For airport pickups you will be prompted to enter the flight number.

This is so that the chauffeur can track the flight and automatically adjust the pickup time to account for delays or early arrivals.

For train station and port pickups please provide the train number or ship name in the “Notes for the chauffeur” section. This information will help your chauffeur be well placed to be met.

We recommend giving 15-45 minutes in between the arrival time and the ride pickup time so that you have enough time to collect luggage, go through passport control, etc. In case of unexpected delays we offer complimentary wait time. For airport and train station pickups, the chauffeur will wait up to 1 hour past the scheduled pickup time, and 15 minutes for pickups elsewhere.

Promotion use: When selecting the date of your ride, ensure it falls within the validity period outlined on the voucher description page. The voucher is applicable for rides taking place from 10 days before the start of your cruise until 10 days after.

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Step 4 – Select a service class You will then see the rates for the vehicle types we offer in the chosen city. You can use your complimentary ride voucher and/or credit from Regent Seven Seas Cruises to book the following vehicle classes:

Business Class: Mercedes E-Class or similar Business Van/SUV: Mercedes Viano or similar Electric Class: available in select cities, Tesla Model X or similar.

Prices shown are fixed rates, including all taxes and fees.

Additional costs are charged after the ride is completed and only apply to extra waiting time or additional services added during the ride (see FAQ section for more details).

The number of passengers and pieces of luggage that each vehicle can accommodate is displayed below the vehicle type.

Promotion use: Open the “Want to apply a promotion?” dropdown menu to apply your complimentary ride voucher and/or credit from Regent Seven Seas Cruises.

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Step 5 – Payment and additional information Select a payment method Select a saved credit card or add a new one for one-time or future use. Accepted cards include Visa, Maestro, Mastercard, and American Express.

Payment method is mandatory, but your card will only be charged if a journey is booked above the complimentary distance or credit.

Pickup signs The passenger's name will auto-fill this field, but you can edit the pickup sign text if necessary.

Special requests Provide any details or special requests for the chauffeur in English.

No extra charges apply, and fulfillment is subject to availability.

For example:

“child seat, 2 years old” “Please wait outside the house” “Entrance is on the next street, #3 Smith Street” Requests for specific vehicle models/colors, a particular chauffeur, or Wi-Fi in the vehicle are not guaranteed.

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Step 6 – Confirm the booking Now you will see an overview of the booking.

Please review the information.

If you need to make any changes, such as updating the vehicle class or adding notes for the chauffeur, simply click on the pencil icons next to each section.

Once you’ve clicked “Book now”, the booking is made, and you will receive an instant confirmation email.

Promotion use: For both mobile and desktop, you will be able to add your complimentary ride voucher or credit from Regent Seven Seas Cruises before booking by clicking “Add promotion”.

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Manage your account Rides page Edit or cancel your rides up until one hour prior to pickup.

See all your bookings and their statuses.

Account page Access your personal information and account settings.

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FAQs In this section, you will find the answers to our top frequently asked questions. You can always find the most up to date answers in our designated Help Page, see help.blacklane.com for more information.

General booking support What cities does Blacklane operate in?

Blacklane operates in most major travel destinations around the world. You can find a complete list here.

How far in advance can I book?

You can book rides as soon as you receive the confirmation email from Regent Seven Seas Cruises (i.e. approximately 60 days before the cruise start date). We recommend booking your transfers with as much lead time as possible, ideally at least 7 days before the desired pickup date.

Transfers can take place anytime from 10 days before the cruise start date until 10 days after the cruise end date.

When do I receive my ride confirmation?

You will receive an instant confirmation email after booking.

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General booking support

Voucher Enquires

What is the cancellation policy?

I have complimentary 100-mile vouchers, but my rides will exceed this distance. Can I still book?

Blacklane has the most customer-friendly policy in the industry.

Guests are able to cancel their ride free of charge up until 1 hour before the scheduled pickup time.

Yes, you can. For the portion of the ride that exceeds the complimentary 100 miles, you can pay using the payment method linked to your account. The additional cost will be displayed at the final step of the booking process.

How can I change or cancel a booking?

Change or cancel bookings online up to one hour before pickup in the "Rides" section. Cancellations after this time are nonrefundable.

Online changes are quickest and easiest.

How many transfers can I book using my complimentary credit?

You can book as many rides as your Blacklane credit allows. If your remaining credit does not cover the full price of a ride, you can pay

How much wait time is included?

the excess using the payment method linked to your account.

Airport and train station pickups include one hour of free wait time from the scheduled pickup time, with adjusted wait time for delays.

For Travel Agents

Other pickups have 15 minutes of free wait time; after that, additional charges apply. The chauffeur wait for 30 minutes before proceeding to their next ride.

Can I book a ride on behalf of my client?

Yes! To book a ride on behalf of your client, use the claim link. First, you’ll need to create a Blacklane account (which can be linked to any

What should I do if my complimentary credit and/or voucher doesn't appear in my Blacklane account?

Complimentary vouchers and/or credits from Regent Seven Seas Cruises are added to your Blacklane account via a claim link. During validation, you will need to provide your Regent booking number and surname exactly as they appear in your Regent booking. Once validated, the benefit will automatically appear in your account under the Promotions section. If you have completed the validation process and the voucher or credit does not appear, please contact Blacklane via our website’s chat or email us at rssc@blacklane.com for assistance.

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email address). Then, you’ll be prompted to enter your guest’s last name and Regent booking number. If the validation is successful, the complimentary voucher or credit from Regent Seven Seas Cruises will be added to the account.

Airport Travel How should I choose the pickup time at airports?

The system doesn’t recognize my flight number, what do I do?

It is important to include an appropriate buffer time between the planned flight arrival and the pickup time when booking. When booking, we recommend considering the following:

1. Check if there are any codeshare flight numbers and try that.

2. Is the flight number a private charter (non-commercial flight)?

In that case, leave the flight number field empty and enter the following

Domestic/Schengen zone or international flight?

If you must pass through immigration and customs, it can take longer depending on the location. For example, wait times are usually

information in the “Special requests” field:

Tail number of aircraft.

Name and contact details (mobile number) of the handling agent.

longer in the U.S. than in the UK.

Traveling with luggage?

If you are traveling internationally with checked luggage, we recommend a minimum of 45 minutes between flight arrival and pickup.

How does Blacklane’s real-time flight tracking work?

Please enter your flight number when booking. This is essential as we track the arrival time and automatically adjust the pickup time accordingly for flight delays and early arrivals (when possible). The buffer time is retained even if there is a delay.

For example, say you selected a pickup time of 6:30 p.m. for a flight scheduled to arrive at 6 p.m. (meaning 30 minutes of buffer time). If the flight is delayed by one hour to arrive at 7:00 p.m., our system will adjust the pickup time to 7:30 p.m.

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Where exactly is the pickup at airports?

As long as the flight number is provided when booking, the chauffeur will know the passenger’s arrival gate and will welcome the passenger with a pickup sign at the nearest arrivals.

What if my flight or train is delayed?

Providing your flight or train number when booking an airport or train station pickup allows us to track your arrival and adjust the pickup time for any delays or early arrivals.

Our vehicles

Our Chauffeurs

What vehicles does Blacklane use?

Which languages do the chauffeurs speak?

Blacklane offers several service classes depending on the city, as

All of Blacklane’s chauffeurs speak English and the language of the

each city has a list of approved vehicles. These may include:

country they operate in.

• Business Class: Mercedes-Benz E-Class, BMW 5 Series, Cadillac XTS, or similar • Business Van/SUV: Mercedes-Benz V-Class, Chevrolet Suburban, Cadillac Escalade, Toyota Alphard, or similar • Electric Class (available in select cities): Jaguar I-PACE, Tesla Model S, Tesla Model X, or similar

How can I contact the chauffeur?

The chauffeur’s name and phone (telephone) number will be sent to you one hour before pickup via email and SMS. This message also contains the make, model and license plate number of their vehicle.

You can contact the chauffeur's phone number directly, or use the chat in the app.

Other vehicle types may be approved for different cities if they meet the Blacklane standard.

How do I find out the luggage capacity of the vehicles?

You can see the maximum luggage capacity of each vehicle class when booking, next to the bag symbol. The luggage capacity represents the maximum number of bags we can guarantee will safely and reliably fit in the trunk of the vehicle. You can find detailed guidelines here.

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Additional requirements Can you smoke in Blacklane vehicles?

Are vehicles equipped with Wi-Fi?

Smoking is prohibited.

Vehicles in the United States offer this service, but it is not currently available worldwide. You may add this in the “Notes for the chauffeur” section, however this cannot be guaranteed.

Can I request a child’s seat?

For child seat requests, specify the age in English in the "Notes for the chauffeur" field during booking (e.g., "child seat, age 2 years").

Does Blacklane accommodate people with disabilities?

No extra confirmation is necessary.

We aim to accommodate all travelers to the best of our ability. Whether you have limited mobility, hearing impairment, vision impairment, a service animal, an assistive device, or requires extra assistance from the chauffeur, we will do

Are pets allowed in your vehicles?

everything we can to meet your needs. The range of services we can offer

If you wish to bring a pet along, this information must be added to

varies around the world, depending on local regulations and the characteristics

the “Notes for the chauffeur” section when booking. Please specify

of the local vehicles.

the type of animal, whether the animal will be in a transportation container, and what size the container is. We will try our best to carry

For bookings with special needs, please write your request in the “Notes for

out all special requests.

the chauffeur” box when booking. If you are traveling with an assistive device please be sure to also include its size, especially for larger devices like foldable

Transporting animals with Blacklane without including the details in

wheelchairs, so the chauffeur can make sure it will fit in the trunk of the vehicle.

your booking could lead to additional charges. Our partners reserve

Please note that we are usually unable to transport rigid-frame wheelchairs.

the right to refuse the carriage of an animal that was not agreed to and not added to the “Notes for the chauffeur” field prior to the

The Business Vans/SUVs are the most spacious, and therefore best suited for

service.

people with reduced mobility. We also highly recommend booking at least 24

This also applies to animals not contained in a suitable closed trans-

hours before your trip. After making the booking, we also recommend calling

port box.

our 24-hour Customer Care Team to confirm. In the case of passengers with impaired vision, the Blacklane crew is also happy to help with choosing the

The only exception is service animals, for which we would kindly ask you to provide details in the “Notes for the chauffeur” field and also provide documentation to the chauffeur if needed.

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best pickup location.

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How to get in touch Dedicated 24/7 Customer Care support for RSSC passengers

Supporting with Blacklane services, live resolution and feedback.

Live chat via web or app rssc@blacklane.com