Blacklane at a glance
Take the stress out of travel with Blacklane, where sustainability meets award-winning quality. Book travel confidently with our global door-to-door chauffeur service.
Free changes or cancellations up to one hour before pickup
Secure online payment via credit card
Full duty of care with 24/7 ride monitoring and customer care support.
Complimentary wait time - 1 hour at airports and train stations, 15 minutes elsewhere.
Our services
Take advantage of our full-service offerings for an unrivaled door-to-door experience and unforgettable comfort.
One-way
Book comfortable rides to/from the airport, hotel, office, and more with distance-based pricing. Airport transfers include extra wait time and flight tracking for delays
By-the-hour
Need to make a few stops? Reserve a chauffeur from 2 to 24 hours, during which they will go where the traveler requests You can travel 20km per hour booked, which should be more than enough.
City-to-City
Experience a stressfree, door-to-door alternative to shorthaul planes and trains Travel in comfort from your doorstep to your destination between cities.
Chauffeur Hailing
Available in select cities Our ondemand service combines the quality of a traditional chauffeur, with the convenience of riding within minutes of booking.
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How to get started
Set up your profile directly with Blacklane
Go to our Business Portal
Select "Book for a employee".
Enter the passenger ’ s name, email address and mobile number.
Select one-way or by-the-hour
Set location, date, and time
For airport pickups, we recommend leaving buffer time between the scheduled flight arrival and the pickup time Wait time starts from the pickup time. Please enter the flight number
Choose a service class
Business Class: 3 passengers, 2 luggage
Business Van/SUV: 5 passengers, 6 luggage
First Class: 3 passengers, 2 luggage
Electric Class: available in select cities, 3 passengers, 2 luggage
Sprinter Class: available in select cities, 12 passengers, 12 luggage.
Add any special requests or extra info e.g. VIP Guest or more info on the pickup location
Choose a payment method
Enter a credit card or select one previously saved to your account
Click "Proceed to checkout" to take you to the final overview and booking page
Click “Book now” to place your booking.
Schedule and manage all your ground transportation needs in cities around the world directly in the Blacklane for Business portal.
Blacklane’s website Create an account Sign up via: Ready to book! 1 2 3
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Manage your account
Rides
Change or cancel up until 1 hour prior to pickup
Download an Excel sheet of your ride history
Search rides by date and ride status (e.g. completed or future).
Employees
Profile Types
Admin Profile: Can add or remove users in the portal, save up to 10 credit cards, and view, change, or cancel all booked rides
Employee Profile: Create employee profiles and allow employees to book and to be booked for
The first user registered will be given Admin permissions by default
How Admins can add/remove employees
Under the “Employees” tab you can invite employees via email or add them to the account manually
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Additional information
Payment
Blacklane accepts Visa, Maestro, Mastercard, and American Express You can check the updated list of payment options here
Blacklane currencies
Rides are charged in currencies based on where the ride takes place See the latest list here
United Kingdom: GBP
United Arab Emirates: AED
Europe: EUR
Sweden: SEK
New Zealand: NZD
USA and countries not listed above: USD
Flight tracking
Chauffeurs tracks flights and automatically adjusts pickup times to account for delays or early arrivals Please enter your client’s flight number when booking to ensure that your client’s flight is tracked accordingly Buffer time (time between the scheduled flight arrival and ride pickup) is retained even if there is a delay
Special requests
For any special requests for the chauffeur (e g a child’s booster seat), please describe them clearly in the special requests field, in English, when making the booking.
Communication from us
Booking confirmations are sent to the booker and the traveler, but the traveler’s version will exclude pricing information
The only other occasions we contact the passenger are:
When the chauffeur is on the way: The passenger will receive an email and SMS message with the chauffeur’s contact details
When the chauffeur has arrived: the passenger will receive another email and SMS message confirming the chauffeur’s arrival
If we need to clarify details: e g we may call the passenger ’ s mobile number if our chauffeur cannot locate them
With our third party booking feature, guests receive a confirmation notification if their email address has been added as a third party, along with an invitation to download our app This allows the guest to effortlessly track their chauffeur and seamlessly communicate to the chauffeur via in-app chat feature
24/7 Corporate Care: DE +49 30 2016 3040 UK +44 20 3514 7400 US +1
corporate@blacklane com
Questions about our services? Visit our help centre: help blacklane com
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888 7067 517 HK +65 3163 8905