The Travel Counsellors story: supporting clients with our by-the-hour service
Meet Louis Morris: a travel expert with a passion for seamless experiences
Louis Morris is a franchise owner at Travel Counsellors, a global travel company with over 1,600 independent travel advisors. Based in Mancheste UK, Louis joined the travel industry after the pandemic, seeking a career change that combined his love for travel with the opportunity to run his ow business.
Before Travel Counsellors, Louis had a varied career. He spent two years coaching football in the US, traveled around Australia for 12 months, and even worked in the mortgage industry. These experiences gave him a deep understanding of travel and a knack for solving complex problems skills that now serve him well in his role as a travel advisor.
1 Travel Counsellors Testimonial
lways loved travel, and get to help others ence it too. Whether dream holiday, a moon, or a corporate t, I love making travel ess for my clients.”
leisure and corporate travel, creating tailored nd the world. His corporate clients often have equiring precise coordination and reliable ere Blacklane comes in.
2 Travel Counsellors Testimonial
“With normal transfers, you don’t have control over tracking or the quality of service. The cars aren’t as nice, and the experience isn’t as professional. It was stressful for me and my clients.”
The challenge: unreliable ground transportation
Before partnering with Blacklane, Louis faced constant challenges with ground transportation. Traditional transfer services were unpredictable, with issues like late arrivals, unprofessional drivers, and poorly maintained vehicles.
For corporate clients, these issues were especially problematic. A missed pickup or a subpar experience could damage trust and reflect poorly on Louis’s business.
4 Travel Counsellors Testimonial
Why Blacklane?
Simplicity, reliability, and global reach
Louis turned to Blacklane for its reputation of reliability and professionalism. The Blacklane app quickly became an essential tool for his business, allowing him to manage bookings, track drivers in real time, and make last-minute changes with ease.
Blacklane’s global availability was another key factor. Louis’s clients travel to destinations like the UK, Germany, the Netherlands, Dubai, and the US, and Blacklane’s consistent service in each location gave him peace of mind.
5 Travel Counsellors Testimonial
“The simplicity of the app and how Blacklane works makes things easier for me. I can cancel, manage, or change bookings on the go, and the one-hour cancellation policy is a lifesaver in the corporate world.”
The results: free travel fo and his clien
“In 2024, I don’t think th was one transfer or chauffeur that failed or h a bad review. That’s a massive improvement, a it’s made a huge differe for my business.”
7 Travel Counsellors Testimonial
Since partnering with Blacklane, Louis has seen a dramatic improvement in client satisfaction and operational efficiency. Key benefits include:
Reliability:
Professionalism:
Blacklane chauffeurs consistently arrive on time, ensuring a stress-free experience for clients.
Clean, high-quality vehicles and courteous chauffeurs enhance the overall travel experience.
Flexibility:
Sustainability:
The ability to cancel bookings up to one hour before pickup and manage changes via the app is invaluable, especially for corporate clients with dynamic schedules.
Blacklane’s electric vehicle options and carbon offsetting program align with the growing demand for sustainable travel solutions.
8 Travel Counsellors Testimonial
By-the-hour service: a gamechanger for corporate clients
One of Blacklane’s standout features for Louis is the by-the-hour service, which offers flexibility and cost-effectiveness for clients with multiple stops or tight schedules.
“I use the by-the-hour service quite a lot. Last year, I booked it for a client in Boston who had back-to-back meetings, a lunch, and then needed to get to the airport. It worked perfectly and was more cost-effective than booking separate transfers.”
Louis has also recently booked the by-the-hour service for a client in February, further highlighting its practicality for corporate travel.
“It’s ideal for clients who have a packed schedule. They don’t have to worry about hailing cabs or navigating public transport. The chauffeur is there, ready when they are, and it just makes everything smoother.”
9 Travel Counsellors Testimonial
“Blacklane
just makes everyone more comfortable. The driver will be there on time, and if there’s any issue, they communicate immediately. It’s a simple and reliable service.”
10 Travel Counsellors Testimonial
The future: a trusted partner for travel professionals
Louis’s advice to other businesses considering using Blacklane’s services is straightforward:
“Once you’ve experienced the Blacklane service, there’s no reason to look elsewhere. You’re looked after from start to finish.”
11 Travel Counsellors Testimonial
In summary
For Louis Morris and his clients, Blacklane has transformed ground transportation into a seamless, stress-free experience. With its global availability, user-friendly app, and commitment to sustainability, Blacklane continues to be an indispensable partner in delivering exceptional travel experiences.
12 Travel Counsellors Testimonial
Louis’s Verdict:
“Blacklane offers a simple and reliable service. It’s an overall very good experience.”
