Retra Alert (Summer 2025)

SUMMER 2025

TH E P O W E R B E H IN D E LE CTR ICA L R E TA IL IN G

‘Informed consumers will expect a more substantial sustainability message and offering from retailers. This could be an opportunity to embed sustainibility into their business.’

Exclusive interview with CEO of Ecogenesys, Graeme Milne

INSIDE THIS ISSUE:

* From the CEO: Our second digital edition of Alert Magazine. * News: New WEEE regulations deliver victory * Member Spotlight: A Journey Rooted in Passion and Community

Smarter Electrical Retailing Did you know there’s now even more ways to benefit from Retra membership? Bira membership is now included!

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Welcome to our second digital edition of Alert Magazine. We were really pleased with how many of you clicked and read the last digital edition and had some really positive feedback about it, so thank you to all.

A Message from Andrew Goodacre, Bira CEO This month, I want to share some concerning developments on business rates, celebrate a significant victory on WEEE regulations, and remind you about an exciting opportunity to showcase your brilliant work through our Love Your High Street Awards.

Recently, we appeared on regional television alongside a coffee shop owner from Staffordshire whose story perfectly illustrates the devastating impact of the Government's business rates "reform" on independent retailers. This passionate entrepreneur was facing sleepless nights as his rates bill rocketed from just over £3,000 to £8,000 per year – that's before the reduced 40% Retail, Hospitality and Leisure discount. His gross liability sits at just under £13,000 annually.

His anguish resonates across all sectors, including electrical retailers. The reduction of the RHL discount from 75% to 40% has already had a dramatic effect on our members. For medium-sized independent retailers with rateable values above £51,000 – which includes many established electrical stores – we're looking at rate increases of a minimum 333% between 2024 and 2026.

This passionate entrepreneur was facing sleepless nights as his rates bill rocketed from just over £3,000 to £8,000 per year – that's before the reduced 40% Retail, Hospitality and Leisure discount. His gross liability sits at just under £13,000 annually.

Andrew Goodacre

costs beginning in 2026 and full allocation from 2027.

As Jeff Moody from Retra said: "Independent electrical retailers have been bearing an unfair burden for too long. These regulations will finally ensure that everyone selling electrical products in the UK contributes properly to recycling costs."

Finally, there's still time to enter our Love Your High Street Awards – a nationwide competition recognising independent retailers who go above and beyond for their communities. Whether you're a family-run electrical store, specialist tech shop, or any other independent retailer, your customers can nominate you via our website.

Nominations close on 20 July, with public voting opening on 4 August. This is your chance to showcase the incredible work you do every day, often in the face of significant challenges like those business rates increases.

Independent shops are the beating heart of our communities.

Whilst we continue fighting policy battles on your behalf, let's also celebrate the remarkable resilience and personal touch that makes each of you special.

Visit our website to learn more about nominations – because every high street hero deserves recognition.

“

“

For further information, visit www.bira.co.uk

From the CEO

Welcome to Alert Magazine - Our Second Digital Edition

The Government promised to reduce the burden, yet their reform leaves thousands of family businesses, local employers, and high street anchors facing crippling increases. At Bira, we continue campaigning for transitional relief, fairer multipliers, and genuine support for the businesses that make our communities vibrant.

However, it's not all challenging news. We've secured a significant victory with new WEEE regulations that will finally level the playing field for independent electrical retailers. These regulations close a crucial loophole that has allowed thousands of non-compliant products to be sold via online marketplaces without paying their fair share of recycling costs.

For years, legitimate UK retailers have been at a competitive disadvantage whilst bearing unfair WEEE costs. The new regulations make online marketplaces responsible for WEEE compliance on products from non-UK suppliers, with additional From the CEO

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Contents CONTENTS 03:

From the CEO

NEWS 06:

News

08:

Dates for your diary

14:

Bira News

EXCLUSIVE INTERVIEW 16:

Exclusive: Ecogenesys CEO, Graeme Milne is revolutionising retailers approach to sustainability

Interview with Ecogenesys CEO, Graeme Milne

NEWS 20:

16

Sirius Update

MEMBER SPOTLIGHT 22:

A Journey Rooted in Passion and Community

BUSINESS MATTERS 24:

Creating safer retail spaces: Top tips for preventing violence against staff

26:

Smoothly Transition to Digital Telephony

REPIC evolves into 'Ecogenesys'

10

New WEEE regulations deliver victory

Editorial Contact: Claire Fry E: claire.fry@bira.co.uk Advertising Contact : Linda Dorling M: 07785 142398 E: lindaedorling@gmail.com Retra Alert is a Retra publication

6

Retra c/o British Independent Retailers Association 225 Bristol Road, Birmingham, B5 7UB T: 0121 446 6688 E: info@bira.co.uk W: www.bira.co.uk

All rights reserved. No part of this publication may be reproduced in any form (including photocopying or storage by electronic means) without the permission of the copyright owner.

A Journey Rooted in Passion and Community

22

The articles and opinions contained in this publication do not necessarily reflect those of Retra.

While Retra endeavours to ensure that the information in this publication is accurate and contains nothing prejudicial to the position or reputation of any party, Retra shall not be liable for damages (including without limitation damages for loss of business or loss of profits) arising in contract, tort or otherwise from this publication or any information contained within it.

Nor shall Retra be held liable for damages arising from any action or decision taken as a result of reading this publication.

REPIC is now Ecogenesys A member-owned producer compliance scheme for WEEE, batteries and packaging.

Transforming to meet the needs of our members with new sustainability services. ecogenesys.co.uk

BIRA/Alert content page strip ad for 2025.indd 1

21/05/2025 13:49

Contents

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News

News

New WEEE regulations deliver victory for independent electrical retailers New waste electrical and electronic equipment (WEEE) regulations have been laid before Parliament that will finally level the playing field for independent electrical retailers across the UK, ending more than a decade of unfair competition from non-compliant online sellers.

The change represents a significant victory for trade associations like Retra, which have long campaigned for fair competition in the electrical retail sector. As part of Bira, the British Independent Retailers Association, Retra has consistently highlighted how independent retailers have been disadvantaged by noncompliance in the online marketplace.

The Waste Electrical and Electronic Equipment (Amendment, etc.) Regulations 2025 close a crucial loophole that has allowed thousands of non-compliant products to be sold via online marketplaces without paying their fair share of recycling costs. For years, this has put legitimate UK retailers at a significant competitive disadvantage whilst artificially inflating WEEE costs for compliant businesses.

"This is fantastic news for our members who have been playing by the rules whilst watching non-compliant sellers undercut them on price," said Jeff Moody, Retra's Chief Executive. "Independent electrical retailers have been bearing an unfair burden for too long.

These regulations will finally ensure that everyone selling electrical products in the UK contributes properly to recycling costs."

The new regulations will make online marketplaces responsible for WEEE compliance on products from non-UK suppliers. Rather than attempting to police tens of thousands of individual overseas sellers, the government has placed the obligation on the small number of major online platforms, making enforcement far more straightforward.

The lighting industry has been particularly hard hit by this issue. A survey by the UK WEEE Scheme Forum revealed that 76 per cent of LED lamps offered for sale on a major marketplace were not registered for WEEE compliance. This has had a devastating impact on legitimate lighting retailers who have been competing against sellers who simply ignore UK environmental regulations.

Under the new rules, online marketplaces will become "OMP producers" (Online Marketplace Producers) and must report all household electricals within the scope of existing WEEE regulations from non-UK suppliers. They will begin incurring additional WEEE costs in 2026, with full cost allocation starting from 2027.

The regulations also create a new WEEE category for vapes and electronic cigarettes, establishing a separate collection stream for these increasingly common devices.

6

News

"Our members have always taken their environmental responsibilities seriously," added Mr Moody. "Now they won't be penalised for doing the right thing. This should lead to fairer WEEE costs and a more level playing field where compliance with UK law is the norm, not the exception."

The regulations will come into force 21 days after being made and still need to pass through both Houses of Parliament. However, the move signals a clear commitment from government to support legitimate retailers who have been complying with environmental regulations whilst facing unfair competition from non-compliant sellers.

For independent electrical retailers, the change means their longstanding compliance with WEEE regulations will no longer be a competitive disadvantage, and they can continue to emphasise their commitment to environmental responsibility as a key differentiator in the marketplace.

News Hundreds flock to CIH Euronics Showcase for business success

Jeff Moody, Director of Retra

Record attendance at premier industry event at Birmingham's NEC.

A Victory Years in the Making

Hundreds of retailers packed the NEC Birmingham for the CIH Euronics Showcase, setting a new attendance record for the members-only event.

The bustling two-day exhibition at the end of April, brought together CIH members, Euronics agents, and over 60 leading brands showcasing their latest innovations. The event, organised by CIH (Combined Independents Holdings), part of Europe's largest electrical buying group Euronics, proved to be a significant milestone in the retail calendar.

Harry Kyriacou, CEO of CIH, said: "We were thrilled by the enthusiasm and engagement of our members. As my first Euronics Showcase as CEO, it was a great opportunity to meet with members and it was fantastic to see our members build relationships, see the latest innovations, and conduct business in a dynamic environment. This year's event surpassed all expectations, and we are grateful to everyone who contributed to its success. of the standout features was the dedicated “ One space for our new brands, Sensis and Schönhaus.

It was truly inspiring to witness our members engaging with the products and sharing their positive feedback.

“

"Visitors to the showcase were particularly drawn to the dedicated exhibition space for CIH's newest ownbrand offerings. Paul Goldsmith, Head of Marketing and Customer Service at CIH, added, "One of the standout features of this year's showcase was the dedicated space for our new brands, Sensis and Schönhaus. It was truly inspiring to witness our members engaging with the products and sharing their positive feedback."

World-leading manufacturers dominated the exhibition hall, with representatives from major home appliance brands engaging directly with retailers. The event's competitive spirit was highlighted during the stand awards, where Beko Europe received the Best Investment in Energy Efficiency award and Haier Europe was honoured with the Best Stand Design and Experience accolade.

Throughout both days, the Euronics Seminar area drew audiences for business-transforming updates and insights delivered in bite-sized talks. Between business discussions, attendees had the chance to meet Euronics mascots Indie the Penguin and Nettie, with many trying their skills at the popular 'Penguin Penalties' challenge.

After more than a decade of fighting for fairness, independent electrical retailers can finally celebrate a significant win. The new Waste Electrical and Electronic Equipment (Amendment, etc.) Regulations 2025 represent the kind of breakthrough we've been campaigning for since the problem first emerged.

For too long, our members have faced an impossible situation. You've diligently complied with WEEE regulations, properly registering products and paying your fair share of recycling costs, only to watch non-compliant online sellers undercut your prices with impunity. It's been deeply frustrating to compete against businesses that simply ignore UK environmental law whilst you shoulder the burden of doing the right thing.

The numbers tell the story starkly. When 76 per cent of LED lamps on major marketplaces aren't even registered for WEEE compliance, you know the system is fundamentally broken. Our lighting retailers have been particularly hard hit, watching their margins eroded by sellers who treat UK regulations as optional extras.

But persistence pays off. These new regulations elegantly solve what seemed like an intractable problem by making online marketplaces responsible for WEEE compliance on products from non-UK suppliers. Rather than chasing thousands of individual overseas sellers, enforcement now focuses on the handful of major platforms where these products are sold.

From 2026, these marketplaces will begin bearing WEEE costs as "OMP producers," with full cost allocation starting in 2027. This isn't just about fairness – though that's certainly overdue – it's about creating a sustainable competitive environment where compliance with UK law becomes the norm, not the exception.

The victory belongs to all of us who refused to accept that non-compliance was simply the price of doing business online. As part of Bira, Retra has consistently raised these issues with government, demonstrating that when independent retailers speak with one voice, we can drive meaningful change.

This development should also remind us of our competitive strengths.

Independent electrical retailers have always taken environmental responsibilities seriously, not because we had to, but because it's the right thing to do. Now that environmental compliance is becoming universal, this commitment becomes a genuine differentiator rather than a competitive handicap.

The regulations still need parliamentary approval, but the government's intent is clear. They recognise that a thriving high street requires fair competition, and that means everyone playing by the same rules.

For our members, this means your years of proper WEEE compliance will finally be rewarded with a level playing field. Your commitment to environmental responsibility – something you can proudly communicate to customers – will no longer come at a competitive cost.

It's been a long road to get here, but this victory demonstrates why trade association membership matters. When we stand together, fight collectively, and maintain pressure on the issues that matter, we can achieve real change for independent electrical retail.

The playing field is finally being levelled. Now let's make the most of it.

News

7

Dates for your diary 4 JULY IER Awards Park Plaza Riverbank London www.ierawards.co.uk 5-9 SEPTEMBER IFA Trade Show Berlin www.ifa-berlin.com

News

New awards to champion Britain's independent high street heroes

16-17 SEPTEMBER Sirius AGM & Trade Show Marshall Arena, Milton Keynes

A brand new nationwide competition, launched by Bira, aims to recognise independent retailers who go above and beyond to support their local communities, from family-run bakeries to specialist cycling shops and electrical retailers.

17-18 SEPTEMBER Ei Live Farnborough International Conference Centre, Farnborough, Hants www.eiliveshow.com

Communities across Britain can nominate their favourite independent shops via a simple online form, with nominations closing on 20 July. A panel from Bira will then review all entries to select standout finalists, before public voting opens on 4 August across social media platforms.

13-16 OCTOBER Hong Kong Electronics Fair (Autumn Edition) Hong Kong Convention and Exhibition Centre (HKCEC), China www.hktdc.com/event/ hkelectronicsfairae/en

"Independent shops are the beating heart of our communities, and it's time we celebrated the incredible work they do every single day," said Andrew Goodacre, CEO of Bira. "These awards will shine a spotlight on the retailers who go the extra mile for their customers and communities, often in the face of significant challenges."

The awards come at a crucial time for Britain's high streets, which have faced unprecedented challenges. Independent shops, often family-run businesses that have served their communities for generations, have shown remarkable resilience whilst maintaining the personal touch that makes each high street unique.

The winner will be determined by public vote, with the shop receiving the most votes crowned as the inaugural Love Your High Street Awards champion. Whether it's the hardware shop that always has the perfect DIY fix, the boutique running events for locals, or the tech shop keeping people on trend, any independent retailer can be nominated.

Those wishing to nominate their favourite shop can submit entries via the official website or via this link before the 20 July deadline. Public voting will then take place on social media platforms from 4 August, with supporters encouraged to use #LoveYourHighStreet #ShopLocal #HighStreetHeroes.

20 July - Nominations Close 4 August - Finalists Announced and Public Voting Opens 27 August - Public Voting Closes

Annual Electrical Product Safety Conference to address safety, e-mobility and AI

affecting electrical retailers, including challenges in e-mobility, the transition to sustainable product design, combating counterfeit products, and emerging issues in electrical safety.

A major electrical product safety conference addressing critical industry issues including e-mobility, sustainability and AI is being held later this year.

Speakers will include representatives from UL Standards & Engagement and the Office for Product Safety and Standards, alongside other leading voices in consumer protection and industry standards.

The 17th annual Electrical Product Safety Conference, organised by consumer safety charity Electrical Safety First, will take place on Thursday 16 October at The Mermaid, Puddle Dock, London.

Sponsored by UL Standards & Engagement and hosted in conjunction with the International Consumer Product Health and Safety Organisation (ICPHSO), the event brings together experts from across the electrical retail and safety sectors.

This year's conference theme, 'Back to Basics', emphasises that despite rapid technological advancements and complex supply chains, mastering fundamental safety practices remains essential for both businesses and consumer protection.

The conference will address several critical areas 8

Bira, which champions the cause of independent traders and shopkeepers across Britain, focuses on revitalising and preserving the high street through campaigns on retail crime, business rates, and legislation.

News

Attendees will also have the opportunity to participate in the ICPHSO symposium on 14-15 October before the main conference, offering a comprehensive three-day programme focused on electrical product safety.

Lesley Rudd, Chief Executive of Electrical Safety First, said: "Our annual conference is a great platform for industry professionals and leaders to come together, share insights and drive progress in the sector. I am eager to see how the valuable discussions and collaborations that arise from this year's event contribute to shaping a safer future for electrical products."

For more information and to register, please visit: www.electricalsafetyfirst.org.uk/conference

Pacifica, a leading provider of Domestic Appliance Repairs and Warranties, has appointed Gareth Ryan as its new Chief Marketing Officer (CMO) to support the company's ambitious growth plans.

Bringing over two decades of commercial and marketing leadership experience, Mr Ryan will lead Pacifica's marketing strategy across appliance repairs, warranties, and strategic partnerships.

Pacifica partners with leading brands including Electrolux, Sony, LG, and Howdens. The business acquired Retracare, the extended warranty division of Retra, the UK's trade association for independent electrical retailers.

Previously, Mr Ryan worked at MBNA/Bank of America and as Digital Director at HomeServe. As CMO at Checkatrade.com, he delivered 67% year-on-year growth in tradesperson membership.

Kevin Brown, CEO, Pacifica, said: "Mr Ryan brings a deep understanding of digital marketing, customer growth, and strategic partnership development. We're excited about what he'll bring as

is in a strong position to build on its market“ Pacifica leading repair service. Householders are becoming increasingly conscious of both the environmental impact and rising cost of replacing appliances.

“

News

Pacifica appoints new Chief Marketing Officer

we develop our end-to-end approach around appliance repairs and warranties."

Mr Ryan said: "Pacifica is in a strong position to build on its marketleading repair service. Householders are becoming increasingly conscious of both the environmental impact and rising cost of replacing appliances.

"Knowing they can repair their products at a fixed cost or protect them with a warranty gives customers reassurance. This is a business with a clear vision, excellent partnerships, and the UK's largest appliance repair network."

REPIC evolves into 'Ecogenesys' REPIC, the UK’s largest electrical and electronic compliance scheme, has been rebranded as Ecogenesys, marking the organisation's transformation into a wider consultancy which aims to support businesses working to achieve their sustainability targets.

Abs Bokhari, Executive Chairman of Ecogenesys, said: “Ecogenesys isn’t just a new name – it’s a renewed commitment to being the trusted partner for businesses looking to navigate the future of compliance with confidence. This new era is about delivering forward thinking, innovative solutions that support businesses on their journey towards a more sustainable and circular economy. We are excited by the opportunities it brings

for our members and the industry as a whole.”

Ecogenesys says the company remains committed to supporting UK and European scheme members with WEEE, battery, and packaging compliance, while enhancing its services with strategic guidance in environmental research, carbon solutions, packaging consulting, and product returns / reuse services.

Graeme Milne, Chief Executive of Ecogenesys, said: “This evolution aligns with the shifting needs of our producer members, allowing us to support them in a broader range of areas; navigating an increasingly complex sustainability landscape.”

Photo left to right: Laura Crehan – Ecogenesys; Maurizio Severgnini – Ecogenesys Board Member; Andrew Mullen – Ecogenesys Board Member; Abs Bokhari – Executive Chairman, Ecogenesys; Graeme Milne – Chief Executive Ecogenesys; Mark Frakes – Ecogenesys; Laura Napier – Ecogenesys Board Member; Simon Hill – Ecogenesys; Joe O’Sullivan – Ecogenesys Board Member 10

News

Bespoke Insurance Services for the Electrical Retailer Industry Arranged by our experienced team, Gallagher Electracare is a specialist insurance policy designed exclusively for electrical retailers, installers and repairers.

Established in 1992, the Gallagher Electracare policy has been extended and improved over the years to keep up to date with the changing demands of the fast-moving consumer electronics industry. By providing a bespoke solution specifically tailored for those in the electrical retail sector, we believe Retra members can enjoy better protection for their business.

Benefits include: • Negotiated rates for Retra members • 30% seasonal stock increase over four months — January, October, November and December • £100,000 for contents, fixtures and fittings included as standard if requested • £10,000 tenants improvements cover for items such as shop front signs, grilles, shutters and mezzanine floors included as standard if requested • £10,000 of theft cover included as standard for shoplifting losses at retail premises • £2,000,000 business interruption cover per location or four times the stock sum insured whichever is the greater (24 months maximum indemnity period), included as standard for loss of profit following an insured loss

0% INTEREST-FREE DIRECT DEBIT FACILITY AVAILABLE* ADDITIONAL COVERS AVAILABLE • Cyber Liability

• Tradesman

• Motor Fleet

• Property Insurance

• Contractors Insurance

• Professional Indemnity

• Legal Expenses

• Directors’ & Officers’ Liability

*We will pass your details to a third party, and they will make a credit decision about you, which may include a credit check being carried out.

• The above are standard automatic levels of cover although higher sums insured may be available if required

Contact us for further information

• Automatic inclusion of £5,000,000 public and products liability cover for work carried out away from your own premises

Emily Bailey

• 24/7 claims reporting insurer helpline with in-house claims assistance provided by the Gallagher Electracare team on your behalf

T: 01202 647 423 E: Emily_Bailey@ajg.com

Policy limits and exclusions may apply, please see the policy wording for full terms and conditions.

AJG.com/uk

The Gallagher Way. Since 1927.

The Radio, Electrical & Television Retailers’ Association (RETRA) Limited is an Introducer Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number SC108909. AR05-2023 Exp. 16.01.2024. © 2023 Arthur J. Gallagher & Co

News

Sirius Buying Group appoints new National Business Development Manager Ian Cullen will join the team on 22nd April 2025, bringing extensive experience in the electrical retail industry.

With a career spanning from shop floor to national account leadership, including roles with major suppliers Glen Dimplex and Liebherr, Mr Cullen offers a unique perspective from both retail and supplier sides of the industry.

Darren Scott, Head of Membership Development at Sirius, added: "We are delighted to welcome Ian to the team, as he brings a quality mix of people skills combined with commercial mindset. His 'can do' attitude is refreshing, and I have no doubt that his experiences will inspire our Members."

The appointment follows recent organisational changes at Sirius, including Mark Veysey becoming Operations Director and Marion Morton being promoted to Commercial Director.

Retailers can direct customers to register their appliances at regmyappliance.org.uk. The process is quick, free, and provides valuable peace of mind for both new and existing appliances.

In his new role, Mr Cullen will work closely with existing Sirius Members to help them maximise their membership benefits while also supporting the Group's growth through recruitment of new members.

"I am really excited to join Sirius this spring, and assist in strengthening new and existing connections. I am inspired by the culture of taking ownership and empowering the independent retail market," said Mr Cullen.

Klarna partners with CIH Euronics Klarna, the AI-powered payments network, and Combined Independent Holdings (CIH), the UK arm of Euronics, have partnered to introduce Klarna payment options to Euronics. co.uk, with plans to roll out to up to 620 Euronics stores nationwide.

Customers can now use Klarna's interest-free Pay in 3 option to spread payments over 60 days, with the first payment at purchase and two subsequent payments at 30-day intervals. Pay Later and immediate payment options are also available.

The implementation is occurring in two phases, beginning with online availability and followed by in-store rollout across Euronics' UK locations.

Rich Knapman, New B2B Acquisition and Development Manager at CIH, said: "Consumers expect flexibility when they shop, and Klarna delivers exactly that. This partnership will help attract new customers, encourage repeat business, and elevate the Euronics brand."

Raji Behal, Head of Western and Southern Europe at Klarna, said: "By bringing Klarna's seamless payment experience to its retailers, we're making it easier than ever for UK shoppers to get the tech and appliances they need—without the financial strain."

Klarna is now available at half of the UK's top 100 retailers and has 10 million active consumers in the UK, with an average customer age of 38.

AWE appointed as Kordz distributor Leading Smart Home solutions distributor and Retra Associate member AWE Europe has been appointed as a UK distributor for Kordz, the award-winning leader in professional grade connectivity for integrators.

Kordz employs "Kordzification" - a methodology developed by former technicians who identify potential on-site problems before designing preventative solutions. The company prioritizes material qualities including resilience, durability, flexibility, purity and pull tolerance.

Stuart Tickle, Managing Director at AWE, said: "In a crowded market, finding the right professional cable brand that understands the needs of installers isn't easy. We are delighted to introduce Kordz to our portfolio, a brand that stands out by delivering on every aspect of our customers' needs."

James Chen, Managing Director of Kordz, added: "We are delighted to announce AWE as our newest distributor, expanding Kordz' presence with some of the top dealers in the UK market.

It is very important to us to work with distributors who share our commitment to professional excellence."

Kordz products undergo comprehensive quality testing and are trusted in mission critical applications from government and healthcare to home cinemas and data networks.

Many Kordz products are now available at AWE for same day dispatch, with bulk orders available within days.

12

News

Rewiring the future Charity tackles safety, e-mobility and AI at annual electrical product safety conference.

Consumer safety charity Electrical Safety First is pleased to announce that its annual Electrical Product Safety Conference will be taking place on Thursday 16 October 2025, at The Mermaid, Puddle Dock, London.

The event, now in its 17th year, is sponsored by UL Standards & Engagement, and hosted in conjunction with International Consumer Product Health and Safety Organisation (ICPHSO).

The Electrical Product Safety Conference serves as a platform for experts and leaders to delve into pressing issues, offer solutions and share insights into the evolving landscape of electrical product safety.

The theme for this year’s conference, ‘Back to Basics’, highlights that in today's fast-paced technological world and complex supply chains, getting the basics right benefits both businesses and consumer safety. It will look at the core discussions, changes and challenges that directly impact and influence the work of electrical safety.

The line-up will include speakers from UL Standards & Engagement, Office for Product Safety and Standards, as well as leading voices in consumer protection and standards.

News

• Major annual event tackles critical issues affecting electrical products • Conference hosted in conjunction with International Consumer Product Health and Safety Organisation (ICPHSO) • Focus is on consumer safety, innovations and new technology • Targets the evolving landscape of global markets and emerging issues

The conference will highlight challenges and best practice relating to e-mobility, considerations as we transition to sustainable product design, risks of counterfeit products and how to limit their accessibility, as well as a look at emerging problems and solutions as we progress through the later part of the second decade of the 21st century.

Attendees will also be able to sign up for the ICPHSO symposium on 14-15 October, as well as the Electrical Product Safety Conference on 16 October, to enjoy a full three days of expert speakers leading discussion on the future of product safety.

The event is also sponsored by ICPHSO, The Chartered Institute of Trading Standards and supported by the Office for Product Safety and Standards.

Lesley Rudd, chief executive of Electrical Safety First, said: "Our annual conference is a great platform for industry professionals and leaders to come together, share insights and drive progress in the sector. I am eager to see how the valuable discussions and collaborations that arise from this year's event contribute to shaping a safer future for electrical products."

To find out more, please visit: www.electricalsafetyfirst.org.uk/conference.

13

Bira News

Wales' business rates proposals welcomed but Bira calls for key improvements The British Independent Retailers Association (Bira) has welcomed the Welsh Government's consultation on business rate reforms for retail shops, whilst calling for significant improvements to ensure the proposals truly support high street revival.

Bira praised the proposed rate cuts for retail shops with rateable values below £51,000, which would affect approximately 13,000 properties, but urged the Welsh Government to be more ambitious with the level of relief offered.

Andrew Goodacre, CEO of Bira, said: "We strongly welcome the principle of reducing rates for smaller retail shops - this recognises that independent retailers are the backbone of vibrant high streets and need targeted support to compete with online giants.

"However, whilst we don't yet know how substantial these rate cuts will be, we urge the Welsh Government to be bold. In England, relief can reach 40%, but we'd like to see Wales go further - ideally matching the 75% relief we saw during Covid, which proved transformational for independent retailers."

Mr Goodacre explained: "We're worried about penalising shops with rateable values above £100,000. These aren't necessarily large chain stores - many are successful independent retailers who've invested in their businesses. There's a real risk these proposals could drive larger independent shops away from high streets altogether and deter others from expanding or investing."

The association is also calling for the scope of relief to extend beyond retail, arguing that high street revival requires a broader approach.

"Whilst retail is crucial, high streets depend on a mix of businesses bringing footfall," said Mr Goodacre. "We need clarity on whether service retailers are covered, and we believe hospitality businesses - which play a vital role in creating vibrant high streets - should also benefit from similar relief."

Bira, which represents 6,000 independent retailers across the UK, is responding to the Welsh consultation, which runs until 12 August, and continues to campaign for comprehensive business rates reform across Britain.

Bira has raised concerns about the proposed higher rate threshold of £100,000, warning it could have unintended consequences for high street recovery.

"We welcome this consultation as a step in the right direction, but urge the Welsh Government to address our concerns to ensure these reforms genuinely revitalise high streets rather than inadvertently harming them," Mr Goodacre concluded.

Bira welcomes spending review commitments to high street safety and community investment

funding is intended to support government pledges on cutting crime and increasing police numbers – issues of critical importance to independent retailers who continue to face challenges with retail crime.

Bira has welcomed key elements of Chancellor Rachel Reeves' Spending Review announcement and praised the government's commitment to high street safety and community regeneration, particularly increased funding for policing and new investment in deprived communities across the UK.

Bira, which champions the cause of independent traders and shopkeepers across Britain, has consistently campaigned for enhanced high street safety measures and sustained investment in local communities. The organisation represents thousands of independent retailers through its member associations.

Andrew Goodacre, CEO of Bira, said: "In our submission to the spending review we asked for more money to be spent on keeping high streets safe. It looks as if that has happened with more neighbourhood police officers promised and increased spending for the police.

"We also asked for continued investment in high streets around the UK. There have been no specific references to this but we are pleased to see the Ministry of Housing, Communities and Local Government has been given a new local growth fund and money to invest in up to 350 deprived communities across the UK, to fund interventions including community cohesion, regeneration and improving the public realm."

The Chancellor's announcement includes a 2.3% real terms yearly funding increase for policing in England and Wales, representing more than £2bn in additional investment. This

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Bira News

"The details are missing but we urge the department and the Mayors to focus on high street regeneration," added Mr Goodacre. "Independent retailers are the backbone of our high streets and local communities. While we welcome this investment, it's crucial that it translates into tangible improvements for the independent retail sector."

The Spending Review outlines day-to-day budgets for government departments over the next three years, with the NHS receiving a 3% annual funding increase and additional resources allocated to defence and housing.

Retra’s Commercial Director scoops prestigious industry award Bira News

Bira’s Chief Commercial Officer Jeff Moody claimed a prestigious industry prize at the DIY Week Awards in London this weekend, while the Bira Direct app was also recognised with a nomination.

Jeff Moody was honoured by the organisers, alongside an external panel of industry judges, with the ‘Lifetime Achievement’ Award at the event on Friday (May 23).

Mr Moody has been in the Electrical/DIY and Housewares market for over 40 years, initially working as Divisional Director and MD of the UK’s largest Independent Distributor, British Distributing Company, with over 30 branches. He then moved to Haier, the world's largest electrical white goods manufacturer as UK Sales and Marketing Director for 3 years before joining Bira as MD for Bira Direct in 2017.

Reflecting on his award, Mr Moody said: “In all my years working in Electrical and DIY/Housewares I have always enjoyed working with independents - supporting independent retailers is more than just a job, it’s something I’m truly passionate about. I admire their enthusiasm, commitment to serve their communities and incredible knowledge about their market and goods. That’s exactly why Bira is here — to champion, support, and stand alongside the independents that keep our high streets alive."

High Street Matters: Season One Ep01: Exploring Retail Crime with Bira The premiere Podcast of "High Street Matters" tackles the escalating retail crime crisis plaguing Britain's high streets.

"Tectonic shift" in employment law threatens independent retailer viability Independent retailers are facing a "generational" transformation of employment law that could fundamentally change how small businesses operate, according to the final episode of Bira's first "High Street Matters" podcast series.

Legal experts warn that upcoming changes affecting nine million employees will create significant new burdens for businesses already struggling with rising costs.

In "Rights and Risks - The Employment Challenge Facing Britain's High Streets," journalist Steve Dyson interviewed leading figures about the sweeping reforms set to reshape the employment landscape over the next two years.

Gerry O'Hare, Legal Director at WorkNest, and longstanding partner for Bira Legal said: "The UK employment law landscape is going to undergo a tectonic shift over the next two years. Employers are basically staring down the barrel of generational changes, so it's going to be more important than ever to try and stay ahead of the curve."

Listen to the episode and view all episodes from season one at bira.co.uk/resources/podcast.

Ep02: Accessibility - Unlocking the High Street Bira's second episode explores how prioritising accessibility can unlock new opportunities for retailers Ep03: Election Special - What the High Street Needs from the Government Dive into the pressing concerns of independent traders across the country.

Ep04: AI and Retail - Boost your social media output with AI In this episode of High Street Matters we discuss ways small independent retailers can utilise AI. Ep05: Local visibility to get your products noticed Discover how high street shops are making their inventory visible to online shoppers in real-time.

Ep06: Inside the Minds of Shop Thieves Step inside the mind of shop thieves as we reveal the psychology driving retail crime.

Ep07: Greening the High Street Hear how independent retailers are successfully embracing eco-friendly practices without breaking the bank.

Ep08: Beyond Cars Explore how low traffic neighbourhoods are transforming shopping districts across Britain.

Ep09: Rights and Risks Hear about sweeping reforms set to reshape the employment landscape over the next two years.

Bira News

15

Interview 16

Editor’s Interview: Teresa Arbuckle

E X C L U S I V E

Fresh from his Industry Person of the Year triumph, Graeme Milne is revolutionising how independent electrical retailers approach sustainability.

The applause has barely died down from the Independent Electrical Retail Awards, where Graeme Milne collected the coveted Industry Person of the Year award, but the CEO of Ecogenesys is already back at his desk, planning the next chapter in what has become a remarkable transformation story—both for himself and the company he leads.

Those relationships have proven crucial in his approach to leadership. When he took over as CEO in March 2024 from Louise Grantham—"a great friend and somebody I greatly admire"—Graeme inherited an organisation with over 20 years of trusted leadership in producer compliance. But he also saw an opportunity to do something bigger.

"When I first joined this industry back in 2003, I honestly didn't think it would be forever," Graeme admits. "I'd been working in sales at Coca-Cola and thought I'd be back there after a short stint to build my experience. It didn't quite work out like that!"

"Compliance used to be viewed as a tax to be paid.

In some circles, perhaps it still is, but what we're increasingly trying to do is increase awareness, working with our members to understand what they can do to reduce the burden."

Interview

From Coca-Cola to Electrical Industry Champion

Twenty-one years later, that 'short stint' has evolved into a career that has seen Graeme become one of the most respected figures in the electrical waste sector, culminating in his recent industry recognition.

But perhaps more importantly for Retra members, his leadership has transformed what was once REPIC—a traditional compliance scheme—into Ecogenesys, a forward-thinking sustainability consultancy that's genuinely changing how independent electrical retailers navigate the increasingly complex world of environmental responsibility.

“

I'd been working in sales at CocaCola and thought I'd be back there after a short stint to build my experience. It didn't quite work out like that!

“

What strikes you immediately about Graeme is his genuine passion for fairness. This isn't someone who simply sees compliance as a box-ticking exercise.

"The WEEE sector is one of those that it's very hard to get out of once you're in," he explains. "There are lots of people I've worked with for a very long time, and I've been privileged to build strong relationships with them."

The transformation from REPIC to Ecogenesys represents more than just a rebrand—it's a fundamental shift in thinking. The original REPIC was founded in 2004 by electrical equipment producers responding to the WEEE Directive. It did exactly what it said on the tin: helped manufacturers comply with regulations.

But Graeme and his team began noticing something interesting. "In more recent years, with the rapidly changing producer responsibility landscape, our team found themselves being contacted about a far wider range of related queries that were not strictly 'compliance'."

Rather than turn these queries away, Graeme saw an opportunity. "Our ethos has always been to treat all members and local authorities equally, whether large or small, located in a large city or more rural, hard-toreach areas."

The name Ecogenesys itself tells the story of this evolution, combining three powerful concepts: 'Eco' representing environmental commitment, 'Genesis' signifying fresh possibilities and innovation, and 'System' reflecting the complete ecosystem of services now available to members.

▶▶

Alert Interview: Graeme Milne

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Interview

"With continuously reducing margins, we know that smaller businesses don't have the budget for in-house compliance or environmental support," Graeme explains. "So we see ourselves as an extension of your team, helping to give you peace of mind."

This isn't just about managing obligations—it's about creating opportunities. Graeme points to recent regulatory changes that his organisation helped influence: "Our relations with government bodies have led to changes in legislation to ensure fairness, including changes to the WEEE Regulations this year that makes online marketplaces responsible for WEEE compliance on products from non-UK suppliers."

relations with government bodies have “ Our led to changes in legislation to ensure fairness, including changes to the WEEE Regulations this year that makes online marketplaces responsible for WEEE compliance on products from non-UK suppliers.

“

For Retra members, this evolution means practical, hands-on support that goes far beyond traditional compliance. Graeme's team now offers everything from legislative guidance and WEEE audits to Carbon Literacy Training and comprehensive sustainability programmes.

owned by producers and operate on a not-for-profit, cost recovery scheme basis. This means that our members' needs will always come first. Funded by Producers for Producers, we are the Producers 'voice' in the industry—helping shape future legislation in a fair and proportionate manner."

This commitment extends to the partnerships Ecogenesys has built across the electrical retail sector. "The relationships we have is at the heart of what we do as an organisation. We are proud to work with leading associations including Retra, Euronics, Bira and are 'expert advisors' to the Joint Trades Association. It is through these partnerships that we can best understand the needs of a wide range of Producers and Retailers alike."

Technology is transforming the waste management landscape, with AI enabling the identification and recovery of materials from even the smallest components. "This is a huge opportunity, but it requires products to enter the correct waste management stream," Graeme notes. "New products are appearing ever more quickly and we need to ensure that regulations and waste management systems are flexible."

The impact? "This closes a loophole that has allowed online marketplaces to avoid paying their share of recycling costs and has had an unfair impact on independent electrical retailers."

What makes Graeme's approach particularly effective is his understanding that behind every regulation and every compliance requirement is a real business with real challenges.

As someone who's worked across the sector for more than two decades—twelve years with a leading UK recycler, then as a consultant, before joining what was then REPIC—he brings a practical perspective that resonates with independent electrical retailers.

"Well, that's quite a big question!" he laughs when asked about what the circular economy means in practical terms for electrical retailers. "In practical terms, understanding where they are obligated under the various EPR regimes is the starting point.

They may have requirements as 'Distributors' and may also have as 'Producers'. Ecogenesys can help you establish your obligations and plot a course of action to ensure compliance."

The regulatory landscape is constantly evolving, with new products like vapes recently added to the scope, and Extended Producer Responsibility creating fresh obligations. "The regulations are expanding to cover new products; most recently vapes. All retailers of vapes must offer free in-store take-back, and disposable vapes are obviously now banned from sale across the UK." But rather than seeing this as a burden, Graeme views it as an opportunity for differentiation. "I believe that informed consumers will expect a more substantial sustainability message and offering from retailers, who are usually the link between manufacturer and end-user. This could be an opportunity for retailers to differentiate themselves from others, by embedding sustainability into their business."

The key difference between Ecogenesys and other compliance schemes, Graeme explains, is ownership structure. "We are

18

Alert Interview: Graeme Milne

The July 4th IER awards ceremony that recognised Graeme as Industry Person of the Year came at a pivotal moment for both him personally and the electrical retail sector. His advice to independent retailers reflects the practical wisdom that earned him this recognition: "Generally, if you have a question, always ask. If we don't have the answer straight away, we will always find it and support retailers to meet all obligations in the most costeffective manner.

"Think of it as a positive opportunity for differentiation.

Consumers are becoming far more aware of environmental matters, and having staff representing your business who understand this can help your organisation stand out."

It's this combination of expertise, fairness, and genuine commitment to supporting independent retailers that has earned Graeme his industry recognition. But as he settles back into post-awards routine, it's clear that for him, the real reward lies in helping Retra members navigate an increasingly complex landscape while finding opportunities to thrive.

For independent electrical retailers facing an uncertain future, that commitment—backed by award-winning leadership—could make all the difference.

Sirius Update

Sirius Buying Conference Review Sirius Buying Group, one of the UK’s major buying groups in the electrical appliance and kitchen retail industry, concludes its 15th Annual Conference deemed one of the best yet!

Providing a unique opportunity for Sirius Members to benefit from the latest updates and exclusive promotions from the world’s leading appliance brands, the Sirius 2025 Annual Conference took place on Sunday 18th to Tuesday 20th May 2025 at the Tivoli La Caleta Tenerife Resort.

The 3-day Conference in a unique, relaxed business environment allowed Sirius Members and Approved Suppliers to strengthen existing relationships and forge new ones through a packed agenda of presentations, one-to-one meetings and extended networking opportunities.

other’s businesses, fostering genuine conversations and valuable relationships.

Informal by design, the day of face-to-face meetings enjoyed a great atmosphere throughout, with Members benefitting from exclusive offers, and the ability to explore opportunities that are mutually rewarding from new and existing Approved Suppliers.

The 2025 Annual Conference was rounded off in style with the Sirius Gala Dinner, which is the Group’s way to offer thanks to all Members and Suppliers to the group for reallocating their time and effort towards a Sirius event.

Mark Veysey, Operations Director at Sirius Buying Group adds, “We truly believe we offer the strongest and most comprehensive proposition for our Members, with a carefully curated selection of Approved Suppliers delivering exceptional products, value, and support. This is further enhanced by our Approved Service Providers, whose specialist expertise and cost-saving solutions perfectly complement our offering.

“In today’s competitive and fast-evolving market, the ability to regularly present these opportunities to our Members is more important than ever — helping them stay ahead, adapt quickly, and thrive.

truly believe we offer the strongest “ We and most comprehensive proposition for our Members, with a carefully curated selection of Approved Suppliers delivering exceptional products, value, and support.

“

The 2025 Sirius Conference officially began with a warm welcome lunch. This was followed by an exclusive Members-only presentation, setting the tone for a collaborative and insightful event. The day concluded with the full Sirius network of approved members and suppliers coming together for pre-dinner drinks, before enjoying a fantastic pool-side welcome dinner.

The Conference continued with the highly anticipated Supplier Presentation Day. This dedicated day offered all Approved Suppliers a platform to highlight the latest innovations, foster collaborative opportunities, and explore new market potential for Sirius Members.

The final day of the Conference was all about meaningful business with a day of 1-2-1 meetings, providing Members with the opportunity to connect with Approved Suppliers and explore each 20

Sirius News

“A heartfelt thank you to our Members, Approved Suppliers, and sponsors for your ongoing support. Your commitment and passion are what drive this event forward year after year - it’s what makes this event so special.”

From invaluable networking opportunities to generous hospitality, Approved Members and Suppliers to Sirius were happy to offer their thoughts on this year’s event. Early feedback indicates that the 2025 Conference delivered unrivalled networking, and access to event-only promotions from the ‘friendliest group’ in the electrical appliance and kitchen retail sector.

The next event on the 2025 calendar is the Sirius Annual Trade Show on 17th September, that will take place at Marshall Arena, the home of the MK Dons in Milton Keynes. Watch this space for more information.

Sirius Buying Group Email:siriusoffice@siriusbuyinggroup.co.uk Website: siriusbuyinggroup.co.uk Tel: 01395 277103

Are you an independent retailer looking to strengthen your business?

Enjoy Buying Group strength with the ability to operate truly independently.

Access to our range of MDA, SDA and Kitchen brands

Improved margin and profit opportunities

Individual and Group rebates to add to your bottom line

Exclusive products and monthly Supplier promotions

Invite-only International Conference and UK Trade Show

Additional services designed to save your business money

Increased exposure via the Sirius Group website

A like-minded, collaborative retail community

Flexibility in your direct accounts and retail pricing

0330 133 8336

enquiries@siriusbuyinggroup.co.uk

Your joining fee entitles you to a share in Sirius Buying Group

www.siriusbuyinggroup.co.uk

Member Spotlight

Member Spotlight: A Journey Rooted in Passion and Community After 'falling' into retail as a furniture salesman an unexpected and inspiring journey unfolded for Retra member, Kevin Arthur Owner of Pewsey RadioVision. It was a path that would span nearly four decades, transform a local high street shop and impact loyal customers across the Vale of Pewsey and beyond.

This is the story of a leap from showroom manager to proud business owner and how an off-the-cuff suggestion led to the creation and growth of Pewsey RadioVision. With determination and the unwavering support of family and colleagues, Kevin Arthur built a business that not only weathered change but thrived through it. Now, as retirement beckons, he reflects on the legacy he’s shaped and the exciting opportunity that awaits the next chapter.

There is a very special gentleman that I'd like to mention, his name was Bob Barnes and he was the sales rep for Harris and Russell wholesalers. On one of his visits he noted I wasn't my cheery self.

I enjoyed my job but didn't feel overly rewarded or challenged. It was at this point Bob suggested I buy my own business and told me about Pewsey Radio Company, High St, Pewsey. It was a comment 'out of the blue' but as it was in Pewsey, a village I knew well from my days living in Wiltshire and often attending Pewsey's famous Illuminated Carnival, I just had to pay a visit.

After spending a couple of years as a student RMN (registered mental nurse) at Roundway hospital (Devizes) in my late teens, I decided nursing wasn't for me and 'fell' into the retail sector. I started out as a furniture salesman in Salisbury and eventually was a Manager of a store at the age of 22!

“

There is a very special gentleman that I'd like to mention, his name was Bob Barnes and he was the sales rep for Harris and Russell wholesalers. On one of his visits he noted I wasn't my cheery self. It was at this point Bob suggested I buy my own business.

“

I moved sideways into the Electrical Sector at first, working for Comet which I quite enjoyed before being 'poached' to manage a new Showroom in Eastleigh for an independent company who was a member of the CIH, Combined Independent Holdings, a superb Electrical Buying consortium. I was briefly the General Manager looking after the three stores they had in Eastleigh, Winchester and Southampton. It was whilst in this employment that I met several other CIH members at meetings, overseas conferences and tradeshows. Most of our business was through CIH and I saw the growth of this organisation from its inception when visiting a storeroom in Pennyfarthing Street Salisbury when collecting a dozen Amstrad 14" Tv's.

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Member Spotlight

In those days I only had one Saturday off a month. I remember my meeting (unannounced) with Ron Noad the proprietor. When I was informed the price I had a panic attack and popped over the road for a drink in the Moonrakers Pub. I had known the Landlord their for several years and he is still there now. After visiting accountants and banks my first wife and I (we weren't married at this time) sold our house in Eastleigh and every penny went as our deposit. We had nowhere to live as the Flat above the premises had a tenant in so I had to travel daily from my 'in-laws' in Salisbury quite a trek in an old Peugeot Van. After a few years I was eventually accepted into the CIH (a long story...), joining CIH London group and later on transferring to Reta (Hants) my nearest group. Over the years I have seen the wonderful transformation of Pewsey Radio, which I 'christened' Pewsey RadioVision and CIH/Euronics, growing in reputation and popularity. One thing I'm really proud of is the way all my staff have worked well with me over the years especially with all the shopfitting which was all done in-house.

to take the business on and I have a son (from another relationship) who is 19 now and very sadly his mother passed away recently at a young age. These events/situations have been the instigators to have an exit plan.

My Wife (we married in 2017) has been with me for the last 18 years and although a strong supporter of the business feels the time is right to start making plans now for retirement rather than leaving it 'too late'. This would give my passion for golf a little boost! I have been lucky to represent Wiltshire at golf for a few years (2015-2021) and although my handicap has increased there is still 'life in the old dog' yet.

the buying group that I saw a massive upturn in business and profitability. I doubled the size of the showroom and each year with my able staff, improvements have been made.

Covid was actually a good time for the business as I was back in the driving seat with my staff on furlough but with the level of business doubling one by one I needed 'all hands to the pump'. For the last few years my staff run the business totally with out much of my 'hand on the tiller'.

Member Spotlight

In 1988 Pewsey Radio Co was solely Brown Goods, selling and hiring TV's and video recorders. I 'inherited' three TV engineers but one by one their role changed and it was not long before I had a full time installer and a Salesman. I had already introduced white goods via Bob Barnes and Harris & Russell but it was when joining

The price for the business and property is 'negotiable' and although there are Industry 'calculations' I'm sure that this is an ideal opportunity for the right person. Perhaps an existing business who could easily increase their turnover and profits by having another branch. Or a young entrepreneur who can see the future potential with IT experience to increase digital marketing and website potential. Pewsey properties are generally good investments due to the Main line Rail Station, plus the spacious three bedroom flat with patio doors to a roof garden and a large storeroom with ample storage. The current population of Pewsey is around 4,000 however The Vale of Pewsey is very expansive and although we have delivered to places such as Salisbury, Newbury, Melksham & Swindon our catchment area is a tad smaller. My database currently has in excess of 15,000 customers. I am a bit of a 'Magpie' and I have all my daybooks going back to 1st August 1988 a date that will always be special.

I have massive respect to my wife Shelley for supporting me over the years and for opening my eyes to the future and also my first wife Julie, without her belief and trust in me this venture would never have started.

The last 37 years have seen mixed emotions. I lived with my first wife in the Flat above the shop for a few years. My daughter was born and raised in the flat above, unfortunately my Wife and I parted company in 2000. My daughter is now 30 and doesn't want Member Spotlight

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Business Matters

Creating safer retail spaces: Top tips for preventing violence against staff

legal For further information, please visit: bira.co.uk/benefits/bira-legal

Behind every till, fitting room and customer service desk is a retail worker who has the right to feel safe at work. Yet far too often, they’re subjected to unacceptable levels of violence, threats and abuse. From verbal outbursts over refunds to physical assaults and even armed robberies, these incidents are becoming more common – leaving many staff feeling anxious and vulnerable in their place of work.

As an employer, it’s not just a moral responsibility to protect your staff; it’s a legal one too. Creating a safe working environment doesn’t need to be complicated, but it does require a proactive and joined-up approach. Here, we explore eight practical strategies to reduce the risk of violence and foster a more secure, supportive setting for both employees and customers.

1. Get your store layout right A well-thought-out store layout can be a powerful deterrent against criminal activity. Ensure there are clear sightlines throughout your premises, reducing blind spots where incidents might go unnoticed. Bright lighting, both inside and outside the store, makes spaces feel safer and puts off would-be offenders. Consider the position of your tills – keep them away from direct customer access and install physical security barriers where appropriate.

2. Boost your security systems Technology plays a key role in preventing violence. Installing CCTV cameras at entrances, exits and high-risk zones not only helps in identifying culprits but also acts as a deterrent. Panic buttons, security alarms, and emergency exits that can be discreetly monitored allow staff to call for help quickly if needed. Reducing cash held on-site through drop safes and other methods can also make your store less of a target.

“

As an employer, it’s not just a moral responsibility to protect your staff; it’s a legal one too. Creating a safe working environment doesn’t need to be complicated, but it does require a proactive and joined-up approach.

“

3. Risk assessments that work Conducting thorough and regular risk assessments is essential.

Identify triggers such as shoplifting, age-restricted sales or busy queuing times, and plan on how to manage them. Lone working is common in retail, but it carries additional risks – make sure staff have access to communication devices and clear emergency procedures. Revisit your risk assessments regularly, especially after any incidents or changes in operations.

4. Have clear incident procedures Preparation is key. Train staff on how to respond to aggressive behaviour – from staying calm and avoiding escalation to knowing when and how to call for assistance. Make sure your team knows not to chase or block offenders during a theft, and set out clear,

written protocols so everyone understands their role when tensions rise.

5. Strengthen customer interaction and conflict management skills Conflict prevention often starts with good communication.

Encourage staff to confidently “own the shop floor” by proactively engaging with customers and being visibly present. Train them in recognising early signs of aggression – like erratic body language or avoidance of eye contact – and using de-escalation techniques such as active listening and assertive communication.

6. Promote a supportive workplace culture No incident is too small to report. Cultivating a culture where staff feel supported, heard and valued can make all the difference.

Offer access to counselling or mental health support following an incident and publicly recognise and reward staff who handle challenging situations effectively. A positive culture also helps boost morale and retention.

7. Partner with others You don’t have to tackle the problem alone. Work with local police and community safety partnerships to share information and raise awareness. Take part in initiatives like ShopKind, which promotes kindness and respect towards retail workers. Sharing intelligence with nearby businesses can also help prevent repeat offenders from targeting multiple locations.

8. Adopt a zero-tolerance policy on abuse Make it crystal clear that abuse, threats, or violence will not be tolerated. Prominent signage can set the tone before issues arise.

Support your staff by enforcing company policies consistently and

Looking for further Employment Law support geared to your specific situation?

Bira Legal are here to help, call us on 0345 450 0937 or email using bira@worknest.com and we’ll be more than happy to help.

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Business Matters

Business Matters

reporting all incidents to the police – event the seemingly minor ones. Where appropriate, push for stronger legal protections through local or national advocacy efforts.

Need extra support?

Creating a safe working environment doesn’t happen overnight – but you don’t have to face these challenges alone.

Delivered by qualified experts, our personalised support includes: - Practical guidance on health and safety law and employer obligations - Help with emerging challenges, including hybrid working, COVID-related precautions, and staff shortages - Day-to-day support– from general queries to responding to incidents, strengthening policies, and safety management systems.

Bira Legal, WorkNest’s Health & Safety Advisory Service for Retra members helps retailers protect their workforce and meet their legal duties with confidence.

Whether you need help reviewing your current approach or responding to a specific concern, Bira Legal is here to help. Call them on 0345 450 0937 or email at bira@worknest.com.

Taking care of your employment, health and safety and other legal issues Access qualified experts for practical advice on: 9 9 9 9 9

Employment Law & HR Health & safety advice Commercial legal advice Tax, VAT and HMRC advice Business legal compliance advice

All included in the cost of your Retra and Bira membership Find out more online or get advice on 0345 450 0937 or bira@worknest.com

Visit bira.co.uk/benefits/bira-legal

Business Matters

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Business Matters

Smoothly Transition to Digital Telephony

For further information, please visit: bira.co.uk/benefits/utilities-telecoms

Smoothly Transition to Digital Telephony with Utility Options: Our Trusted Partner in the PSTN Switch-Off. As the UK moves towards a fully digital communication infrastructure, the impending shutdown of the Public Switched Telephone Network (PSTN) by December 2026 marks a significant shift for businesses nationwide. This transition to Internet Protocol (IP) based telephony, including Voice over Internet Protocol (VoIP) services, is essential for modernizing communication systems and ensuring future readiness.

Why the PSTN Switch-Off Matters The PSTN, a legacy system relying on copper wires, is becoming increasingly fragile and unable to meet the demands of contemporary communication needs. The switch to digital telephony offers numerous benefits, including enhanced reliability, scalability, and integration with modern technologies. In most cases, this also represents a cost saving.

Utility Options: Facilitating a Seamless Transition At Utility Options, a family-run business since 1994, we specialize in assisting small businesses with their telecommunications and energy needs. Our commitment to transparency, exceptional customer service, and flexible contracts ensures that your transition to digital telephony is smooth and stress-free.

Why Choose Utility Options?

• Expertise: With decades of experience, we possess the knowledge to navigate the complexities of the PSTN switch-off.

• Customer-Centric: Our clients commend our friendly and responsive customer service, highlighting our dedication to their satisfaction.

• Flexible Contracts: We offer contracts from 1 month to 5 years, providing you with the freedom to choose services that best suit your evolving needs.

• Comprehensive Services: Beyond the switch-off, we also offer 5G broadband services, mobile tariffs and leased line installations, to name a few of our services.

switch to digital telephony “ The offers numerous benefits, including enhanced reliability, scalability, and integration with modern technologies. In most cases, this also represents a cost saving.

“

Benefit with Retra Membership!

Our Comprehensive Approach 1. Personalised Consultation: We begin by understanding your current telephony setup and identifying areas that require upgrading to digital solutions.

2. Customised Solutions: Our team designs a tailored plan that aligns with your business requirements, ensuring minimal disruption during the transition.

3. Efficient Implementation: We manage the installation and configuration of VoIP systems, providing training and support to your staff for a smooth adoption.

4. Ongoing Support: Post-transition, we offer continuous support and ensure optimal performance of your new digital telephony system.

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Business Matters

All Retra members receive a free handset plus bespoke offers for installation costs and voip costs. Get in touch for a no obligation quote and to see what offers are available to you as a Retra member.

Contact Utility Options for a free consultation and discover how we can support your transition to a modern, reliable digital telephony system.

Get in touch for a no obligation quote and to see what offers are available to you as a Retra member on 0800 195 0123 or email bira@utility-options.co.uk.

Utility Optiona Email:bira@utility-options.co.uk Website: bira.co.uk/benefits/utilities-telecoms Tel: 0800 195 0123

THE PSTN SWITCH OFF IS COMING Get set today with a modern, reliable digital telephony system from Utility Options.

• Personalised Consultation • Customised Solutions • Efficient Implementation • Ongoing Support Don’t leave your switch too late!

Contact us now for a free consultation

www.utility-options.co.uk

Receive a free handset and bespoke offers for installation costs and voip costs as a Retra member!

Are your retail systems helping your business stay relevant?

Evolve your business...

... with a retail system that works with you and evolves your business On-going development Online, in-store and mobile Handle traditional and modern retail channels Data migration from your old system

email: sales@findesolutions.com

0845 125 9192 web: findesolutions.com

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