Retra Alert (Spring 2025)

SPRING 2025

TH E P O W E R B E H IN D E LE CTR ICA L R E TA IL IN G

‘The value that this industry now offers householders in terms of performance, design, and technology is incredible ’ .

Exclusive interview with AMDEA CEO Paul Hide

INSIDE THIS ISSUE:

* From the CEO: Navigating Challenges and Opportunities * News: Beales closure signals “death knell for high street” * Business Matters: Navigating Redundancies and Restructures

Smarter Electrical Retailing Did you know there’s now even more ways to benefit from Retra membership? Bira membership is now included!

9 Unlimited advice from experts in HR, health & safety and commercial law 9 Competitive card processing fees with free terminal rental and no monthly PCI compliance fee Plus...

9 eCommerce and ePOS solution 9 Instore music with no costly licence 9 Customer rental options 9 Review management platform And much more! See them all at bira.co.uk/member-benefits Great News! Your membership has been extended until September meaning five free months at no extra cost to you!

To qualify, sign up to pay your £205pa membership fee by annual Direct Debit for future renewals before the end of April 2025.

Go to bira.co.uk/membership/direct-debit or contact us on the details below

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0800 028 0245

membership@bira.co.uk

For further information, visit www.bira.co.uk

Together, we will navigate the evolving landscape and celebrate the resilience and strength of our industry.

A Message from Andrew Goodacre, Bira CEO Andrew Goodacre

Welcome to the first digital edition of Alert magazine. This move to digital format represents an important step forward in how we communicate with our valued Retra members, ensuring you receive the latest industry news and insights directly to your inbox when you need them most.

retailers and online marketplaces. This achievement reflects years of persistent lobbying and showcases how powerful our collective voice can be when we speak as one.

From the CEO

Navigating Challenges and Opportunities

We’re also witnessing the end of an era as Paul Hide prepares to retire from his role as Chief Executive of AMDEA. Since taking the helm in 2020, Paul has transformed the organisation’s approach to technology and sustainability in domestic appliances.

His leadership through the challenges of the past five years, including the post-pandemic recovery and the drive towards more sustainable practices, has left an indelible mark on our industry. You can read more about his journey in our exclusive interview.

I want to thank all our members for your continued support and engagement during what has been a challenging period for electrical retail. Your feedback and participation have been invaluable in shaping our work and strengthening our collective voice.

The timing of this digital transformation couldn’t be more significant. Just a few weeks ago, we’ve seen the impact of mounting pressures on our high streets, with the announcement that Beales - a retailer that has weathered two world wars and 140 years of British retail history - is closing its doors. This news only reinforces the importance of our united voice and collective action.

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Amidst these challenges, we’re seeing significant positive developments that demonstrate the strength and resilience of our industry.

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Yet amidst these challenges, we’re seeing significant positive developments that demonstrate the strength and resilience of our industry. The recent WEEE regulations announcement from Defra marks a particular victory for our members, finally creating that long-sought level playing field between high street electrical

Looking to the future, I’m particularly proud to announce Retra and Bira’s sponsorship of the Rising Star Award at this year’s IER Awards. In its 33rd year, this prestigious event continues to celebrate excellence in our industry, and our sponsorship of this particular category reflects our commitment to nurturing the next generation of talent. As our sector faces unprecedented challenges and opportunities, from digital transformation to sustainability requirements, supporting emerging talent has never been more crucial.

These developments - from regulatory victories to industry leadership changes and our investment in future talent demonstrate the dynamism of our sector. While we face significant challenges, including the recent tax increases and evolving market conditions, our industry continues to adapt and innovate.

Through Alert’s new digital format, we’ll ensure you stay informed about these crucial developments as they happen, providing the insights and analysis you need to navigate this rapidly changing landscape.

From the CEO

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EXTRA SPACE – EXTRA CONCEPT – EXTRA OPPORTUNITIES Due to popular demand, the IER Awards are expanding!

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Riverbank Park Plaza, LONDON

Contents CONTENTS 03:

From the CEO

NEWS 06:

News

08:

Dates for your diary

15:

Bira News

EXCLUSIVE INTERVIEW 16:

Exclusive: AMDEA CEO Paul Hide looks back on three decades in appliances ahead of retirement

Interview with AMDEA's Paul Hide

16

NEWS 19:

Sirius News

BUSINESS MATTERS 20:

Navigating Redundancies and Restructures

Appliance registration drive reveals changing priorities

10

Retra demands clarity on new tumble dryer regulations

Editorial Contact: Claire Fry E: claire.fry@bira.co.uk Advertising Contact : Linda Dorling M: 07785 142398 E: lindaedorling@gmail.com Retra Alert is a Retra publication

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Retra c/o British Independent Retailers Association 225 Bristol Road, Birmingham, B5 7UB T: 0121 446 6688 E: info@bira.co.uk W: www.bira.co.uk

All rights reserved. No part of this publication may be reproduced in any form (including photocopying or storage by electronic means) without the permission of the copyright owner.

Retra Proud to Sponsor Rising Star Award

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The articles and opinions contained in this publication do not necessarily reflect those of Retra.

While Retra endeavours to ensure that the information in this publication is accurate and contains nothing prejudicial to the position or reputation of any party, Retra shall not be liable for damages (including without limitation damages for loss of business or loss of profits) arising in contract, tort or otherwise from this publication or any information contained within it.

Nor shall Retra be held liable for damages arising from any action or decision taken as a result of reading this publication.

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Contents

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News

News

Retra Proud to Sponsor IER Rising Star Award 2025 Retra, in partnership with the Bira Group, is delighted to announce its sponsorship of the prestigious Rising Star Award at this year’s Innovative Electrical Retailing (IER) Awards.

This sponsorship demonstrates our ongoing commitment to nurturing and celebrating emerging talent within the electrical retail sector.

BIRA ARE PROUD TO SPONSOR THE IER 2025 RISING STAR AWARD!

Join us to recognise all the achievements across the Innovative Electrical Retailing sector.

FRIDAY 4TH OF JULY 2025 | RIVERBANK PARK PLAZA, LONDON

The IER Awards, now in their 33rd year, have been the industry’s premier event for celebrating excellence and innovation in electrical retailing. The Rising Star Award specifically recognises outstanding contributions from the next generation of industry professionals who are shaping the future of our sector.

Jeff Moody, Director of Retra, said: “Supporting young talent is absolutely vital for the future of independent electrical retail.

Through this award sponsorship, we’re not just recognising individual achievement – we’re highlighting the importance of

developing new talent and fresh perspectives within our industry. I encourage all our members to participate in the voting process and help us celebrate these rising stars.”

The winners will be announced at the IER Awards ceremony, taking place at The River Bank Park Plaza in London on Friday 4th July 2025.

New CEO Announced for Combined Independents (Holdings) Ltd A new Chief Executive Officer has been announced for Combined Independents (Holdings) Ltd (CIH), part of Euronics, Europe’s largest electrical buying organisation.

Harry Kyriacou will take up the position from 10th February 2025, following the departure of Paul Tyler. Mr Kyriacou joins CIH from Strix, where he served as Chief Commercial Officer for five years. His career includes senior positions at GDCA, Whirlpool, and Philips Consumer Electronics. The Board is confident that Mr Kyriacou’s leadership and expertise will be instrumental in driving the continued success and growth of the company.

The Board has thanked Paul Tyler for his dedication and leadership during his time as CEO.

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News

News

Beales closure signals “death knell for high street”, warns Bira The closure of one of the oldest department stores left in the UK due to recent tax rises signals a “devastating new chapter” for Britain’s high streets Bira has warned.

Bira, which represents 6,000 independent traders across the UK, has warned that this closure could be the first of many as retailers struggle with mounting costs.

Beales, a 143-year-old retail institution that first opened its doors in Bournemouth in 1881, has announced the closure of its final remaining store in Poole’s Dolphin Centre by the end of May, blaming increased tax burdens introduced in last October’s Budget for making the business unviable.

Recent Bira survey data shows that 46% of retailers reported worse trading conditions in early 2024 compared to the previous year, with confidence levels remaining low for the second quarter.

The closure announcement follows the October 2024 Budget, which introduced significant increases in employers’ National Insurance contributions from 13.5 per cent to 15 per cent, alongside a rise in the minimum wage to £12.21 per hour for workers aged 21 and over.

Tony Brown, Beales’ chief executive, confirmed that these tax rises, combined with the uncertainty of future increases, have made the business “unviable”.

The closure will be managed to ensure no suppliers face financial losses, though it marks the end of an era for British retail.

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Recent Bira survey data shows that 46% of retailers reported worse trading conditions in early 2024 compared to the previous year, with confidence levels remaining low for the second quarter.

“

Jeff Moody, Commercial Director of Bira (the British Independent Retailers Association), said: “We are deeply saddened to learn of Beales’ closure. This is not just the loss of another shop – it represents the end of a retail institution that has served communities for nearly one and a half centuries. This closure starkly illustrates the devastating impact that recent tax increases are having on our retail sector.”

Mr Moody added: “The closure of Beales is, tragically, unlikely to be an isolated incident.

With the reduction in business rates relief from 75% to 40% set for April 2025, alongside these other tax increases, many of our members are facing impossible decisions about their future.

This is a critical moment for British retail, and we urgently need policy makers to recognise the devastating impact their decisions are having on our high streets.”

Bira is currently in discussions with government departments to address the impact of these changes and develop a fairer business rates structure.

Klarna partners with Euronics to bring flexible payments to 620 stores across the UK

Jeff Moody, Director of Retra

Standing Strong in Challenging Times The recent announcement that Beales department store will close its doors after 143 years sends shock waves through British retail.

When a business that has survived two world wars and countless economic cycles finally says "enough," we must take notice.

The challenges cited by Beales – increased National Insurance contributions, rising minimum wage costs, and the looming reduction in business rates relief – are precisely the issues Retra, part of Bira Group, has been highlighting in our conversations with government.

Yet despite these headwinds, I remain optimistic about the future of independent electrical retail. Why? Because our sector has consistently demonstrated remarkable resilience and adaptability.

Unlike many retailers, independent electrical specialists offer something truly valuable: expertise. In a world of increasingly complex technology, consumers need trusted advisors who understand the products they sell and can provide personalised guidance. This is something our members deliver every day that online marketplaces simply cannot match.

The recent WEEE regulations announcement from Defra, requiring online marketplaces to meet the same standards as high street retailers, represents a significant victory for our sector. This demonstrates that persistent, unified advocacy can drive meaningful change.

We've also seen encouraging signs from consumers who increasingly value shopping locally and sustainably – priorities that align perfectly with our members' strengths.

Klarna, the AI-powered payments network, and Combined Independent Holdings (CIH), the UK arm of Euronics, have partnered to introduce Klarna payment options to Euronics.co.uk, with plans to roll out to up to 620 Euronics stores nationwide.

and Development Manager at CIH, said: "Consumers expect flexibility when they shop, and Klarna delivers exactly that. This partnership will help attract new customers, encourage repeat business, and elevate the Euronics brand."

Customers can now use Klarna's interest-free Pay in 3 option to spread payments over 60 days, with the first payment at purchase and two subsequent payments at 30-day intervals. Pay Later and immediate payment options are also available.

Raji Behal, Head of Western and Southern Europe at Klarna, said: "By bringing Klarna's seamless payment experience to its retailers, we're making it easier than ever for UK shoppers to get the tech and appliances they need—without the financial strain."

The implementation is occurring in two phases, beginning with online availability and followed by in-store rollout across Euronics' UK locations.

Rich Knapman, New B2B Acquisition

Klarna is now available at half of the UK's top 100 retailers and has 10 million active consumers in the UK, with an average customer age of 38.

As we navigate these challenging times, Retra remains committed to providing the support, resources and representation you need. From our legal helpline to our lobbying efforts, we're fighting for a fairer playing field for independent electrical retailers.

The road ahead won't be easy, but by working together, sharing best practices, and speaking with one voice, we can weather this storm.

Our sector has faced challenges before and emerged stronger – and I'm confident we'll do so again.

Let's continue standing strong together.

News

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MARCH 21-April 6 Ideal Home Show Olympia London www.idealhomeshow.co.uk APRIL 2-3 Retail Technology Show ExCel , London www.retailtechnologyshow.com 3 Electrical Installation Seminar IET, London www.electricalsafetyfirst.org.uk/ seminar 13-16 Hong Kong Electronics Fair (Spring Edition) Hong Kong Convention and Exhibition Centre (HKCEC), China www.hktdc.com/event/ hkelectronicsfairse/en 27-28 CIH Euronics Showcase NEC, Birmingham www.euronics.co.uk MAY 1 AMDEA Conference City, University of London www.eventbrite.com/e/amdeaconference-2025-roadmap-toa-sustainable-appliance-futuretickets-1068958426429 17-21 Sirius Buying Group Conference and Trade Show Tenerife www.siriusbuyinggroup.co.uk

News

Retra demands clarity on new tumble dryer regulations Retra has approached the government for clear guidance on how new energy efficiency regulations due to come into effect from July 2025 will affect retailers’ ability to sell existing stock and manage future inventory.

Retra Director Jeff Moody said: “Our members are making critical stock purchasing decisions right now for the 2025 season without knowing what they’ll legally be able to sell after July next year. This creates significant business risk for independent retailers who typically invest in stock up to 12 months in advance.”

The new regulations, which stem from EU requirements that will apply in Northern Ireland under the Windsor Framework, introduce stricter energy efficiency standards and a new A-G energy labeling system for household tumble dryers.

However, retailers are currently in the dark about whether existing stock can be sold after the deadline, what happens to products already in the distribution chain, and how this affects the repair and second-hand market.

Mr Moody added: “Independent electrical retailers in the UK and Northern Ireland are facing a perfect storm of uncertainty. They need to know whether they can continue to sell existing

JUNE 10-11 The Exclusively Show, The Business Design Centre Islington, London www.exclusivelyshows.co.uk 24 TRIC Awards Grosvenor House, London www.tric.org.uk/tric-awards JULY 4 IER Awards Park Plaza Riverbank London www.ierawards.co.uk SEPTEMBER 5-9 IFA Trade Show Berlin www.ifa-berlin.com OCTOBER 13-16 Hong Kong Electronics Fair (Autumn Edition) Hong Kong Convention and Exhibition Centre (HKCEC), China www.hktdc.com/event/ hkelectronicsfairae/en 8

News

“

Independent electrical retailers in the UK and Northern Ireland are facing a perfect storm of uncertainty.

They need to know whether they can continue to sell existing stock after July 2025.

“

Dates for your diary

Jeff Moody, Retra Director

stock after July 2025, what happens to products currently in the supply chain, and whether they can still repair and refurbish existing models for the second-hand and rental markets. Without this clarity, retailers risk being left with unsellable inventory or missing opportunities to stock compliant products.”

Retra is calling for immediate government guidance to help retailers make informed purchasing decisions and manage their inventory effectively ahead of the new regulations, which will require new eco-programmes and set minimum energy efficiency.

The association also needs clarity on how the new A-G energy labeling system will be implemented and communicated to consumers.

News

CEDIA announces 2025 UK Tech Summits Leading smart home technology association CEDIA has announced four regional events in 2025 designed to support smart home technology professionals across the UK, with Bristol hosting the first summit in March.

The free one-day events organised by CEDIA, the Association for Smart Home Professionals, will feature product demonstrations from leading manufacturers and distributors alongside educational seminars covering both technical and business topics.

The full schedule includes: • Bristol: Tuesday 25 March, Ashton Gate Stadium • Edinburgh: Wednesday 30 April, Scottish Gas Murrayfield Stadium • Leeds: Wednesday 4 June, Headingley Stadium • London: Tuesday 8 July, Business Design Centre CEDIA Global President Daryl Friedman said the summits aim to provide integrators and business owners with "accessible tools, connections, and insights they need to succeed."

Each event will offer hands-on product demonstrations and networking opportunities for business owners, technicians, integrators and engineers working in the smart home sector.

For more information or to register, visit cedia.org/connection/ tech-business-summits.

Appliance registration drive reveals changing consumer priorities

However, despite an estimated 133 million fridges, washing machines and ovens currently in use across UK homes, nearly a third of households have never registered their large appliances.

This oversight poses significant challenges for implementing safety repairs or recalls when needed.

New research reveals Britons' deep reliance on domestic appliances, yet millions remain unregistered for vital safety updates.

AMDEA CEO Paul Hide emphasises the importance of registration and said: "We are clearly a nation of appliance lovers, who appreciate the transformative effect they've had on our lives and who are excited by the future of smart tech, especially the younger generations. However, people are missing out on an important safety benefit - an estimated 40 million large appliances are unregistered, which means they are untraceable if a safety repair is needed."

A recent OnePoll survey, commissioned by the Association of Manufacturers of Domestic Appliances (AMDEA), highlights changing consumer attitudes across generations - from essential everyday items to smart technology adoption.

The washing machine emerges as the nation's most indispensable appliance, with 62% of respondents naming it their most vital household helper, closely followed by fridges at 59%. Perhaps unsurprisingly, washing machines also topped the list of appliances that have revolutionised household chores, with 58% acknowledging their transformative impact.

Particularly noteworthy for retailers is the generational shift in what constitutes a 'necessity'. Generation Z now considers tumble dryers (71%), hair tongs (70%), and air fryers (67%) essential to daily life. This younger demographic is also driving the coffee machine market, with less than half now viewing these appliances as luxury items.

For the trade, the research presents interesting insights into purchasing decisions. Generation X showed significant interest in smart technology, being five times more likely than their grandparents to prioritise smart features when selecting new appliances. Energy efficiency remains a crucial selling point across all age groups, with 80% of adults citing it as an important factor in their purchasing decisions.

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News

Retailers can direct customers to register their appliances at regmyappliance.org.uk. The process is quick, free, and provides valuable peace of mind for both new and existing appliances.

Bespoke Insurance Services for the Electrical Retailer Industry Arranged by our experienced team, Gallagher Electracare is a specialist insurance policy designed exclusively for electrical retailers, installers and repairers.

Established in 1992, the Gallagher Electracare policy has been extended and improved over the years to keep up to date with the changing demands of the fast-moving consumer electronics industry. By providing a bespoke solution specifically tailored for those in the electrical retail sector, we believe Retra members can enjoy better protection for their business.

Benefits include: • Negotiated rates for Retra members • 30% seasonal stock increase over four months — January, October, November and December • £100,000 for contents, fixtures and fittings included as standard if requested • £10,000 tenants improvements cover for items such as shop front signs, grilles, shutters and mezzanine floors included as standard if requested • £10,000 of theft cover included as standard for shoplifting losses at retail premises • £2,000,000 business interruption cover per location or four times the stock sum insured whichever is the greater (24 months maximum indemnity period), included as standard for loss of profit following an insured loss

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• Automatic inclusion of £5,000,000 public and products liability cover for work carried out away from your own premises

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Policy limits and exclusions may apply, please see the policy wording for full terms and conditions.

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The Gallagher Way. Since 1927.

The Radio, Electrical & Television Retailers’ Association (RETRA) Limited is an Introducer Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number SC108909. AR05-2023 Exp. 16.01.2024. © 2023 Arthur J. Gallagher & Co

News

Major electrical appliance buying group for independent retailers brings television rental specialist Ashton TV on board Electrical appliance and kitchen retail solutions buying group Sirius has taken on independent electrical rental specialist Ashton TV as an approved member in a move set to help the group's suppliers offer quality rental options on leading brands.

Ashton TV, based in Preston, offers a range of products from brands including Candy, Creda, Hotpoint, Indesit, Midea, Montpellier, Shark, Whirlpool and White Knight, in addition to supplying audio, televisions, technology and furniture.

The company, which allows people to affordably rent highquality large and small electricals, is now available to approved suppliers within the Sirius Buying Group, which exclusively focuses on independent retailers.

Gary Pendlebury, Managing Director at Ashton TV, said: “I took over the family business in June 2022, releasing Gary to his well-earnt retirement and have big plans for growth this year and into next, not only within our current sector and expanding our geographical reach but venturing out into new, commercial fields to diversify the business.

"I am always looking at expanding the range of products that we can offer to our customers, so I am looking forward to getting to know products that are now available to me. We pride ourselves on that extra mile customer service and no request being out of the question. I am excited joining the Sirius community and the potential new relationships that can be formed.”

Darren Scott, Business Development Manager at Sirius Buying Group, said: “Ashton TV is a superb independent business founded on a fascination with technology and a desire to serve his local community. We are ready to assist Gary and his team as they look to extend their product range and bring their ambitious goals to life for 2025 and beyond. The Sirius community is a great way for retailers to accelerate their businesses and develop new revenue streams and vital relationships with suppliers and service providers.”

AWE Appointed as Kordz Distributor AWE Europe has been appointed as a UK distributor for Kordz, the award-winning leader in professional grade connectivity for integrators.

Kordz employs "Kordzification" - a methodology developed by former technicians who identify potential on-site problems before designing preventative solutions. The company prioritizes material qualities including resilience, durability, flexibility, purity and pull tolerance.

Stuart Tickle, Managing Director at AWE, said: "In a crowded market, finding the right professional cable brand that understands

the needs of installers isn't easy. We are delighted to introduce Kordz to our portfolio, a brand that stands out by delivering on every aspect of our customers' needs."

James Chen, Managing Director of Kordz, added: "We are delighted to announce AWE as our newest distributor, expanding Kordz' presence with some of the top dealers in the UK market.

It is very important to us to work with distributors who share our commitment to professional excellence."

Kordz products undergo comprehensive quality testing and are trusted in mission critical applications from government and healthcare to home cinemas and data networks.

Many Kordz products are now available at AWE for same day dispatch, with bulk orders available within days.

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News

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News

Electrical appliance specialist Haier celebrates 40 years in business 2024 International electrical appliance brand Haier has marked its 40th year in business with a celebration in China as it paid tribute to its user base of over one billion.

The Chinese brand held the event in its birthplace of Qingdao in China, with the company's UK & Ireland arm stating that 2025 is "set to be an exciting year for the brand."

Haier’s four decades in business includes a product portfolio spanning across washing, cooling, cooking, and air conditioning appliances, with the company stating that it aims to ensure modern households have access to cutting-edge technology.

Diego Perrone, Managing Director of Haier UK & Ireland, said: “This is a huge milestone for the business, and we are so proud of all the developments and innovations that we have achieved. 2025 is set to be an exciting year for the brand as we continue on our journey to bring innovative appliances to consumers based on their needs, as we are always operating on a zero distance to consumer approach.”

Zhou Yunjie, Chairman of the Board and CEO of Haier Group, emphasised the role of Haier’s global users, partners, employees,

Retra welcomes WEEE regulations to online marketplaces Retra has welcomed the announcement from Defra (Department for Environment, Food & Rural Affairs) that waste electrical and electronic equipment (WEEE) regulations will be extended to overseas online marketplaces.

Circular economy minister Mary Creagh announced on December 10 that: "Electrical equipment like vapes are being sold in the UK by producers who are failing to pay their fair share when recycling and reusing of dealing with old or broken items. Today we're ending this: creating a level playing field for all producers of electronics, to ensure fairness and fund the cost of the treatment of waste electricals.

"As part of our Plan for Change, we are helping UK businesses compete and grow, and we continue to get more households recycling, cracking down on waste and ending the throwaway society."

The WEEE directive, first introduced in 2002 and updated in 2012, covers all items requiring batteries, solar energy, or electrical current to operate. This includes large household appliances like refrigerators and dishwashers, small household appliances, IT equipment, consumer electronics, lighting, tools, toys, and medical devices.

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Associate News

and society in shaping the brand's success: “Since 1984, our journey has been defined by sincerity, innovation, and entrepreneurship. For 40 years, we’ve remained committed to ‘sincerity forever,’ maintaining zero distance with our users, and embracing the philosophy of ‘The highest goodness is like water,’ contributing selflessly to society.”

Zhou further emphasised the role of Haier’s global users, partners, employees, and society in shaping the brand's success, stating that their “guidance, support, and challenges motivate us to exceed expectations.”

Jeff Moody, commercial director of Retra, said: "This announcement finally creates a level playing field between high street electrical retailers and online marketplaces. Our members have always taken their WEEE obligations seriously, managing take-back schemes and covering disposal costs, while online marketplaces operated under different rules.

"While we strongly support this legislation, we need clarity on how it will be enforced with overseas online marketplaces.

These platforms contribute significantly to electrical products entering the UK market, often with shorter lifecycles that lead to increased waste.

"The regulation should encourage more sustainable practices across all retail channels. Many of these online platforms sell lower-quality electronics with shorter lifespans, contributing disproportionately to e-waste. Now they'll need to meet the same standards as high street retailers and participate in takeback schemes," he added.

Under the WEEE directive, producers - including manufacturers, importers, distant-sellers, distributors and retailers - must consider the scope of electrical and electronic equipment when placing products on the market. The new requirements mean online retailers will be responsible for covering the disposal costs of any products they place on the market, matching the obligations high street retailers have managed for years.

"This creates a more comprehensive recycling infrastructure for electrical goods in the UK," added Mr Moody. "It ensures all sellers contribute to responsible disposal, regardless of how they reach their customers, supporting the government's wider environmental goals."

Bira warns of 'Troubled Times Ahead' despite interest rate cut However, Bira expressed serious concerns regarding the Bank's revised economic growth projections. The forecast has been halved from the previous estimate of 1.5% to just 0.75% for 2025, despite recent government initiatives.

Mr Goodacre said: "The Bank's economic growth outlook is deeply worrying. Independent retailers are still grappling with the triple impact of rising costs from last year's budget. While the Bank of England is taking steps to stimulate growth through rate cuts, more immediate action is needed from the government to support high street businesses."

Bira News

Bira (British Independent Retailers Association), has warned that retailers across Britain face troubled times ahead despite February's Bank of England interest rate cut to 4.5%, as the Bank halves its growth forecast for 2025 to just 0.75%.

The Bank's decision comes amid rising inflation expectations, with projections showing inflation could reach 3.7% in the third quarter of this year. Additionally, unemployment is forecast to increase to 4.8% over the next year, highlighting the challenging economic environment facing retailers.

Andrew Goodacre, CEO of Bira, said: "The reduction in interest rates was expected and is welcome news for the retail sector.

We have consistently maintained that rates have unnecessarily remained high for longer than required, and we anticipate this reduction will help boost consumer confidence."

Bira emphasises that while long-term infrastructure projects are important, immediate support for high street businesses is crucial.

Mr Goodacre added: "Long-term projects like the third runway at Heathrow will do little to address the immediate challenges facing high street retailers this year. We need to see concrete government plans that will deliver immediate support to our sector."

Bira urges government action as December sales disappoint Bira is calling for urgent government intervention following disappointing December retail figures, which show sales volumes fell by 0.3% following a modest 0.1% rise in November 2024.

The figures reveal that while non-food stores such as clothing retailers saw some recovery, this was insufficient to offset falls in other sectors, particularly supermarkets.

Bira, which works with over 6,000 independent businesses of all sizes across the UK, believes these figures highlight the urgent need for government support for the retail sector.

Andrew Goodacre, CEO of Bira, said: "The retail sales in December perfectly sum up the difficulties that retailers (especially non-food retailers) have faced in 2024.

Consumer confidence has been low all year despite wages rising more than inflation and a new government being elected. It also means that many retailers will look forward to 2025 with much trepidation, especially as we know that the costs of running a shop are set to increase significantly from April onwards – increases in employment costs and 140% increase in business rates. We are urging the government to reconsider reversing the rates increase if they are serious about revitalising high streets."

This call for action comes as retailers face mounting pressures from upcoming cost increases, with the planned business rates rise posing a particular threat to independent high street retailers.

Independent retailers cut costs and boost profits through sustainability Sustainability is more than a buzzword for British electrical retailers—it’s a profitable strategy. The latest High Street Matters podcast, Greening the High Street – Smart Solutions for Sustainable Retail, explores how eco-friendly practices cut costs and boost profits.

Host Steve Dyson speaks with Victoria Robertshaw, founder of Green Street, and Keith Hunt, owner of zero-waste shop Our Precious Earth. Victoria highlights “sustainability paralysis” among small retailers and suggests simple changes like LED lighting and updated refrigeration to save money. Keith shares how his shop’s revenue from October to December exceeded the previous year's total, proving strong demand for sustainable products.

This episode offers practical insights on energy efficiency, upcoming recycling laws, and how sustainability drives profitability. High Street Matters is available on all major streaming platforms, with new episodes covering key topics for independent retailers throughout the year.

Listen at bira.co.uk/resources/high-street-matters-podcastgreening-the-high-street.

Bira News

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Interview 16

Editor’s Interview: Teresa Arbuckle

E X C L U S I V E

In an exclusive interview with Alert, he reflects on the challenges and achievements of his tenure, including steering the sector through unprecedented times and driving sustainability initiatives.

After three decades in the appliance industry, AMDEA CEO Paul Hide is preparing to step down from his role.

with independent electrical retailers and understand the strong value they bring to digital device and appliance manufacturers."

"Well, it didn't quite pan out as expected initially," Mr Hide recalls of his early days at AMDEA.

Mr Hide has been at the forefront of the industry's digital transformation, witnessing first-hand the transition from analogue to digital technologies. One career highlight was launching DVD on BBC Breakfast News. But he's particularly proud of the industry's evolution in delivering better value: "The value that this industry now offers householders in terms of performance, design, and technology is incredible, at a fraction of the inflation-adjusted costs of goods 30 years ago."

The results speak for themselves. AMDEA emerged from lockdown with a new team, enhanced digital offerings, and hybrid working practices. Perhaps most remarkably, the industry itself boomed as homeowners invested in appliances during lockdown.

"We came out of this period with a new team, new hybrid ways of working, enhanced digital offerings, and, surprisingly, a very healthy industry, boosted by homeowners spending money on home improvements, which drove appliance sales to record volumes," Mr Hide added.

Before joining AMDEA, Mr Hide built a three-decade career in consumer electronics, holding key roles at Sharp and Sony. Reflecting on those early years, he shared insights into the independent electrical sector: "I started in this industry in 1990 with Sony. I spent my initial years looking after independent retailers, selling the full Sony range—over 500 product lines, I think. Tottenham Court Road was part of my area; it took me a week to visit every dealer on that one street!"

This experience shaped his understanding of the sector's value chain. Mr Hide said: "These early years enabled me to build a close working relationship

Beyond digital transformation, Mr Hide also championed sustainability as a central industry focus during his tenure at AMDEA. The association launched its consumer sustainability campaign, "Know What's Watt," three years ago, reaching millions of UK households with messaging about sustainable appliance use, maintenance, and recycling.

“

The value that this industry now offers householders in terms of performance, design, and technology is incredible, at a fraction of the inflation-adjusted costs of goods 30 years ago.

“

"Three months into the role, we all went into the first of the full Covid-19 lockdowns. That was a time when I think all of us were unsure how our respective businesses would even survive, never mind prosper."

But prosper they did. Under Mr Hide's leadership, AMDEA helped guide the industry through the pandemic while simultaneously delivering major organisational transformation. "In hindsight, this period gave me the opportunity to really focus on the transformation job at AMDEA that I was brought in to deliver," he explains.

Interview

AMDEA CEO Paul Hide looks back on three decades in appliances ahead of retirement

"We've made huge progress as an industry over the past two decades relating to sustainability, both in terms of the environmental footprint of bringing a product to market and an appliance's environmental impact in use and at end of life," he said.

Looking ahead, Mr Hide sees both opportunities and challenges for the sector. Rising regulatory requirements around ecodesign, energy efficiency, and recyclability will require significant investment.

However, he remains optimistic about the industry's ability to innovate while maintaining affordability. ▶▶ Alert Interview: Paul Hide

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Interview

As Mr Hide prepares for his next chapter, he leaves AMDEA later this year with a strong team and a growing membership. With a legacy of innovation and resilience, he remains confident that the organisation is well-positioned to guide the industry through its next phase of transformation.

METZ launches QLED TV range with 5-year warranty The German manufacturer METZ, known for their Roku and TiVo TVs, has announced a brand new range of QLED UHD Smart TVs for the UK market.

The MQE7600ZUK series, which includes models from 43 to 65 inches, comes with a five-year manufacturer's warranty and prices starting from £379.

The range features a matte finish anti-glare panel screen and QLED technology delivering 4K Ultra HD resolution.

METZ Eye Care technology provides reduced blue light emissions and flicker-free viewing with automatic brightness control, while Dolby Atmos handles the audio output.

The TVs use the TiVo operating system and include Freely service integration, giving access to UK channels and catchup services through a Wi-Fi connection, without needing an aerial or satellite dish. Viewers can access BBC iPlayer, ITVX, Channel 4, Channel 5, and more than 40 live channels, along with streaming services like Netflix, Prime Video, and Disney+.

Rob Peacock from METZ UK said: "As one of the longestestablished consumer electronics manufacturers and TV producers in Europe, we pride ourselves on delivering premium design and outstanding technology, all packaged at an affordable price. We have now taken the decision to offer a five-year warranty on these models, to demonstrate how much confidence we have in the quality of our products."

The range includes the 65-inch model at £659, 55-inch at £489, 50-inch at £429, and a 43-inch model at £379, which will be available from April 2025. All models are available exclusively through Euronics stores nationwide.

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Alert Interview: Paul Hide

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Who knows, I may be offered the opportunity to use my 35 years of broad experience to help with some of the many challenges that lie ahead?

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While Mr Hide may be stepping down, he's unlikely to fully retire: "I'm not sure I'll ever fully 'retire'—I need a challenge every day to get me up and motivated," he says. "I've many close friends across all sectors of the industry, so I hope to maintain those friendships, and who knows, I may be offered the opportunity to use my 35 years of broad experience to help with some of the many challenges that lie ahead?"

Paul Hide

Major electrical industry seminar to focus on safety in a low-carbon future The UK’s electrical installation sector is set to examine its role in the transition to low-carbon at the 2025 Electrical Installation Seminar hosted by Electrical Safety First (ESF).

This year’s event, themed ‘Demand and Supply’, will focus on infrastructure modernisation, growing demands on building stock, and safety in an electrified future, with the seminar taking place on 3 April at the historic IET building in Central London.

The seminar, which will bring together over 100 industry professionals including manufacturers, installers, government bodies, and housing associations, is set to cover topics such as the evolving energy landscape, workforce competency, and lessons from the UK’s energy transition. Experts will share insights through presentations and panel discussions, addressing challenges and solutions for a safer, more sustainable industry.

Luke Osborne, Deputy Technical Director of Electrical Safety First, said: “We encourage our speakers not only to share their concerns, but also offer best practice solutions, whilst looking to the future on upcoming developments in the electrical installation sector.

“The seminar is the perfect platform to share expertise, future-proof your business, get feedback about your ideas from fellow professionals, and meet potential clients.”

To learn more and register, visit www.electricalsafetyfirst. org.uk/seminar.

As new members join its community in 2025 Always keen to lead by example, Sirius Buying Group is proud to announce its community continues to grow with some key independent retailers coming on board in 2025. The team is delighted to welcome Repair & Assure as one of its newest members as the venture into offering their consumers new appliances as part of their range.

Sirius is also thrilled to share that award-winning appliance retailer, Basil Knipe Electrics, has rejoined as an Approved Member to the group. Based in Ballymoney, Country Antrim, Basil Knipe Electrics was founded in 2008 and now, is a well-established family-run retailer supplying clients across Northern Ireland with its sterling customer service and quality product range.

Sirius Buying Group Email: siriusbuyinggroup.co.uk Tel: 01395 277103 www.siriusbuyinggroup.co.uk

Sirius News

Sirius Buying Group continues to grow power so it can offer them better terms with Approved Suppliers, in addition to volume discounts and additional services. From strengthening relationships with Approved Suppliers and Service Providers within the group, to launching new brands and products to maintain industry appetite, Sirius is able to help independent retailers achieve what they might not achieve on their own.

Steve Jones, Managing Director at Sirius says, “Our members operate from all over the British Isles and are united by a passion to deliver the very best to their local communities and loyal customer bases. Our philosophy is to help our members share knowledge, experiences and build long-lasting business relationships with our expanding collection of Approved Suppliers to bolster our offering of other long-standing major appliance manufacturers such as Hotpoint, Smeg, BSH, Rangemaster, Haier and CDA to name just a few.”

The growing Sirius community continues to create new and exciting opportunities for Members to explore the latest electrical appliances and kitchen furniture, and establish the best-fit of premium brands and product lines for their customers. As the white goods industry delivers increasingly personalised options to support today’s demanding lifestyles, independent retailers need to ensure they are uniquely placed to deliver on the latest consumer buying habits and style trends in their area.

members operate from all over “ Our the British Isles and are united by a passion to deliver the very best to their local communities and loyal customerbases.

“

Ashton TV, has also joined the Sirius community. Based in Preston, Lancashire, Ashton TV is a family business which offers UK rental and maintenance of appliances so more people can enjoy affordable access to large and small electricals in their homes.

More recently, Hartley Appliance Repairs became the latest new Approved Member to join the group. Based in Sleaford, Lincolnshire, the company’s expertise lies in providing fast and reliable appliance repairs for washing machines, washer dryers, dishwashers, cookers, ovens, hobs, fridges & freezers.

Meeting new people and creating new opportunities is a natural part of business growth so its vital to apply this principle to your entire retail operation, as well as frontline customer service. Staying open to new ways of generating business and exploring new possibilities will keep your business agile and on point.

More than just a traditional buying group, Sirius will support these new Members, as well as their existing, by pooling its purchasing Sirius News

The next networking event on the calendar takes place on 18th to 21st May 2025, as Sirius hold its 2025 International Conference in Tivoli, Tenerife, to provide an exclusive opportunity for Approved Members to explore the latest promotions from the world’s leading appliance brands.

Darren Scott, National Business Development Manager at Sirius Buying Group says, “It is a privilege to facilitate every single Member in our community with an extensive collection of home appliance and kitchen furniture brands from our Approved Suppliers, together with specially negotiated terms to increase profitability and promote new levels of exclusivity, whether new to the sector or more established.”

Recent Suppliers to the group include Montpellier and Soloco, with the latest Service Providers comprising of a fuel card supplier, utilities provider for tailored energy consultancy, and a Telecoms company. All of these help to ensure Sirius Members have access to a wide range of leading brands and are receiving the best rates on services to strengthen the benefits of the Group.

The next networking event on the calendar takes place on 18th to 21st May 2025, as Sirius Buying Group hold its 2025 International Conference in Tivoli, Tenerife.

For more information on Sirius Buying Group or to attend this year’s event, please call 0330 133 8336, email siriusoffice@ siriusbuyinggroup.co.uk or visit siriusbuyinggroup.co.uk.

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Business Matters

Navigating Redundancies and Restructures in 2025

legal For further information, please visit: bira.co.uk/benefits/bira-legal

With budget cuts alongside rising National Minimum Wage and National Insurance contributions, employers are facing significant financial challenges in 2025. As a result, many businesses will be forced to make tough decisions, including whether to reduce or restructure their teams.

The media has been awash with coverage of Labour’s ‘Plan to Make Work Pay’ since the July General Election. Among the numerous reforms being discussed, one question we’re being asked here at WorkNest, the team behind the Bira Legal service, is how the proposed changes to redundancy consultation requirements will impact employers.

While this wasn’t one of the employment law changes scheduled for 2024, it’s likely to take shape this year, and employers must stay informed to avoid falling short of their obligations.

• •

The redundancies occur at a single ‘establishment’; and The redundancies are set to take place within a 90-day period.

Thanks to case law from the European Court of Justice (ECJ), employers who find themselves in the unfortunate position of needing to make redundancies are currently able to treat each site as a separate ‘establishment’ for the purpose of redundancy consultation.

How does Labour plan to change redundancy collective consultation rules?

Here’s what you need to know.

Labour’s issue lies with the current interpretation of the term ‘establishment’ in redundancy legislation. It believes that defining ‘establishment’ as individual sites undermines the original intent of the law. With the UK no longer bound by EU regulations, the government is pushing for a formal change. Its aim is to tighten the definition of ‘establishment’ to mean the entire organisation, ensuring that redundancy consultation requirements apply to the organisation as a whole. This change would be in keeping with the original Employment Appeal Tribunal’s assessment in the case of USDAW v WW Realisation, which was overturned once the ECJ took over the matter.

How will this change to collective consultation obligations impact employers?

Collective consultation refers to a process that must take place in certain redundancy situations that meet specific criteria set out in legislation. The purpose of collective consultation is to allow employers to discuss redundancy proposals with employees or their representatives and explore possible alternatives to avoid job losses or minimise the impact.

Under current rules, employers must either: • Consult with their recognised Trade Union about the proposals; or • If no union is recognised, nominate representatives from the affected employee group.

These consultation obligations are triggered when all of the following conditions apply: • 20 or more redundancies are being proposed; and

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The purpose of collective consultation is to allow employers to discuss redundancy proposals with employees or their representatives and explore possible alternatives to avoid job losses or minimise the impact.

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What is collective consultation? Current rules and requirements explained

If the proposed change is implemented, employers will find that the obligation to collectively consult is triggered more often than before. Even if the number of redundancies at a particular site fall below 20, if you have made other redundancies across any of your sites in the last 90 days that would take the total number of redundancies to over 20, you will be required to engage with your recognised Trade Union or hold a representative nomination process as a pre-requisite to starting the consultations. This will mean employers need to allocate extra time for the process to be completed.

Looking for further Employment Law support geared to your specific situation?

Bira Legal are here to help, call us on 0345 450 0937 or email using bira@worknest.com and we’ll be more than happy to help.

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Business Matters

This can be an expensive mistake to make, so it’s always safest to seek legal advice before undertaking any redundancy process where you believe you may need to collectively consult.

The current maximum penalty that an Employment Tribunal can issue for a failure to consult is 90 days’ full pay for each employee, so the financial ramifications are significant.

You may recall the recent P&O case where the company dismissed hundreds of employees without fulfilling their collective consultation obligations. Not only was this splashed all over the news, but it resulted in costly settlement agreements to avoid the matter going to Tribunal. Employers would be wise to take note.

Specialist redundancy support for employers At WorkNest, we specialise in providing expert Employment Law advice tailored to employers. If you’re concerned about the potential impact of Labour’s proposed redundancy consultation changes, or need guidance on navigating redundancy processes, our team of legal and HR experts are here to help.

Business Matters

What are the penalties for failing to follow collective consultation obligations?

Looking for further Employment Law support geared to your specific situation?

Bira Legal are here to help, call us on 0345 450 0937 or email using bira@worknest.com and we’ll be more than happy to help.

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Employment Law & HR Health & safety advice Commercial legal advice Tax, VAT and HMRC advice Business legal compliance advice

All included in the cost of your Retra and Bira membership Find out more and get the phone number and email on the webpage below!

Visit bira.co.uk/benefits/bira-legal Retra legal ad A4 - existing members - Feb 25.indd 1

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Business Matters

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