He's shown he's not afraid to tackle Government headon when proposals could harm retailers. He's been particularly vocal about the proposed mandatory water efficiency label.
Exclusive interview with CEO of AMDEA, Stefan Hay
INSIDE THIS ISSUE:
* From the CEO: A Voice for Independent Retail in Westminster.
* News: Raising product standards for household tumble dryers
* Business Matters: What Shoppers Value Most at Checkout
Arranged by our experienced team, Gallagher Electracare is a specialist insurance policy designed exclusively for electrical retailers, installers and repairers.
Established in 1992, the Gallagher Electracare policy has been extended and improved over the years to keep up to date with the changing demands of the fast-moving consumer electronics industry. By providing a bespoke solution specifically tailored for those in the electrical retail sector, we believe Retra members can enjoy better protection for their business.
Benefits include:
• Negotiated rates for Retra members
• 30% seasonal stock increase over four months — January, October, November and December
• £100,000 for contents, fixtures and fittings included as standard if requested
• £10,000 tenants improvements cover for items such as shop front signs, grilles, shutters and mezzanine floors included as standard if requested
• £10,000 of theft cover included as standard for shoplifting losses at retail premises
• £2,000,000 business interruption cover per location or four times the stock sum insured whichever is the greater (24 months maximum indemnity period), included as standard for loss of profit following an insured loss
• The above are standard automatic levels of cover although higher sums insured may be available if required
• Automatic inclusion of £5,000,000 public and products liability cover for work carried out away from your own premises
• 24/7 claims reporting insurer helpline with in-house claims assistance provided by the Gallagher Electracare team on your behalf
Emily Bailey T: 01202 647 423 E: Emily_Bailey@ajg.com
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Welcome
to the Autumn/Winter
edition
of
Alert magazine. As we head into the crucial final quarter of the year, I wanted to share some important updates on the work Bira is doing on your behalf in Westminster.
I had never been to a political party conference before, and the opportunity came up at the last minute to attend the Labour Party Conference early in October with a free ticket. It was an interesting event, and the first thing I noticed was the emphasis on Britain, being British and pride in the nation. Nothing wrong with that, but it was clear that the government is very aware of the threat of Reform.
I attended the conference because I have previously been told it is a good opportunity to catch up with MPs, Ministers, officials etc. There are also plenty of other talks happening away from the main conference. It was insightful to hear Mayors talking about regional growth, transport links and investment in smaller towns. It was good to hear from the new Secretary of State for Business, Peter Kyle, talk about his vision for businesses in the UK. I also participated in a working session on the latest small business strategy.
Overall, I was disappointed by the limited focus on high street businesses, and this was an excellent opportunity to highlight what more can be done to bring back people to our high streets. In summary, I had discussions with Ministers and MPs on several critical issues.
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Overall, I was disappointed by the limited focus on high street businesses, and this was an excellent opportunity to highlight what more can be done to bring back people to our high streets.
Firstly, we discussed business rates and why the government's reform has not gone far enough to support smaller retailers. We will keep campaigning on this in the run-up to the Budget, ensuring your voice is heard where it matters most.
I also emphasised why the £135 duty-free loophole must be closed for low-value imports. Billions of products are coming into the country duty-free and VAT-free, creating unfair competition and often bringing unsafe products to market. Not only would closing this loophole support the retail sector, but it would also generate billions in income for a cash-strapped government.
Retail crime remains a critical concern. We stressed the need to keep this high on the agenda. Our own recent survey tells us it is not getting better, and this remains a priority issue for Bira members across the country.
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A productive conference, but actions will speak louder than words. Bira will continue to be the voice of independent retail as we work to raise these issues at the highest levels of government.
The Employment Rights Bill was another key topic. I explained why these new regulations are going to add more costs to retail businesses and reduce employment of young people unless changes are made. We support fair employment practices, but the implementation must not inadvertently harm the businesses we're trying to protect.
Finally, we highlighted that the policy to tackle late payments should not reduce the availability of credit in the retail sector. Credit in retail is vital, and yet the focus on late payments could have the unintended consequence of damaging cash flow in retail.
So, a productive conference, but actions will speak louder than words. Bira will continue to be the voice of independent retail as we work to raise these issues at the highest levels of government.
I also learned from the conference that MPs do listen to their constituents, so please do write to your local MP. It does make a difference. Your experiences and concerns carry real weight, and together we can ensure independent retail remains at the heart of our communities and our economy.
Did you know there’s now even more ways to benefit from Retra membership? Bira membership is now included!
9 Competitive card processing fees with free terminal rental and no monthly PCI compliance fee 9 Unlimited advice from experts in HR, health & safety and commercial law
Member-only forum discussing key concerns for retailers
16: Exclusive: From rugby pitches to trade associationsNew AMDEA chief Stefan Hay is running with the ball
17: Sirius Update
18: Keeping retail workers safe from theft and violence
20: Stay Ahead of Festive Footfall: What Shoppers Value Most at Checkout
Independent electrical retailers from across the UK came together for Sirius Buying Group's Annual Trade Show 2025, with strong attendance demonstrating the continued resilience and collaboration within the sector.
The trade show, held this autumn at Milton Keynes' Marshall Arena, showcased the latest innovations from world-leading MDA and SDA brands including AEG, Bosch, Hotpoint, Stoves, Haier, Midea, Smeg, CDA, and Rangemaster, providing members with exclusive access to new products and promotional opportunities.
The one-day event offered independent retailers a valuable platform to engage directly with approved suppliers and service providers, equipping them with the latest market
Beko has announced two major campaign partnerships with P&G, launching coordinated promotions for its latest dishwasher and washing machine technologies that will reach over 50 million consumers across multiple media platforms.
The eight-week campaigns, launching this October, feature Beko PowerIntense dishwashers partnered with Fairy, and Beko EnergySpin washing machines and washer dryers paired with Ariel. Backed by multi-million-pound media investment, the campaigns will run across prime-time television, video-on-demand, digital, and social platforms.
Central to the dishwasher campaign is Beko's latest PowerIntense technology, which features a unique four-spray arm system with bi-directional movement and pulse effect designed to deliver intensive washing across every zone of the dishwasher.
Vijay Bhardwaj, Marketing Director at Beko UK & Ireland, said: "PowerIntense represents the next generation of dishwasher performance. Its innovative spray-arm technology ensures that every dish, from the toughest pans to delicate glassware, comes out perfectly clean.
trends and product information crucial for staying competitive in today's retail environment. Members were able to explore a variety of stands featuring brand exclusives from industry leaders, creating prime networking and business development opportunities.
Recognition for excellence within the independent retail sector was a highlight of the accompanying gala dinner, with awards presented across multiple categories. Joe Graham claimed the Large Retailer of the Year award, whilst Smiths TV took home Medium Retailer of the Year honours. In the kitchen sector, Compton's Kitchens was crowned Kitchen Retailer of the Year.
Supplier recognition went to BSH for Large Supplier of the Year, Statesman for Medium Supplier of the Year, and ESG for SDA Supplier of the Year. Jordan Scott received the Representative of the Year award, whilst creative exhibition excellence was recognised with AEG winning Large Best Stand, GDHA taking Medium Best Stand, and Eurosonic Group claiming the SDA Best Stand award.
Mark Veysey, Operations Director at Sirius Buying Group, said: "What an incredible day! A huge thank you to all our Members and Approved Suppliers who joined us at the 2025 Trade Show. Your energy and ongoing commitment to supporting the independent electrical retail sector made our 2025 Show another special one.
"The event also demonstrated the sector's commitment to charitable causes, with the evening raising an impressive £13,000 for Macmillan Cancer Support, the show's nominated charity for 2025.
"To support retail sales, Beko is launching two national promotions running from 1st October to 18th November 2025. Customers purchasing any Beko dishwasher will receive six months' free Fairy Platinum Plus, whilst those buying Beko EnergySpin washing machines or washer dryers will receive six months' free Ariel The Big One.
The promotions will be available to all national accounts, with Beko providing branded point-of-sale materials and marketing support. Dedicated campaign landing pages at beko.co.uk/power-intense and beko.co.uk/energy-spin will support the promotional activity.
Vijay Bhardwaj added: "By including six months of free Fairy and Ariel products, we're helping families enjoy brilliant cleaning results while saving both time and money, whilst supporting our retail partners with a strong driver to boost appliance sales."
A new national campaign from the Association of Manufacturers of Domestic Appliances (AMDEA) is shining a spotlight on the unsung household heroes who quietly manage the everyday chores that keep UK families comfortable and homes running efficiently.
The Know Watt's What campaign launches as households prepare for increased energy and water bills this winter, offering practical savings tips for those managing what AMDEA describes as the "thankless tasks" around the home.
Research commissioned by AMDEA, polling 2,000 adults, revealed the most unnoticed household jobs include cleaning toilets, taking out bins, managing laundry loads to prevent families running out of essentials, and cleaning ovens. Other invisible tasks carried out by what the association calls the "silent majority" include clearing hair from shower plugs, putting away clean laundry, vacuuming, and wiping down hobs.
The study found that 31 per cent of respondents admitted they rarely or never witness these jobs being completed, with 77 per cent acknowledging that one person in their home takes on the majority of these chores.
Stefan Hay, Chief Executive Officer for AMDEA, said: "If you are that person who always runs the washing machine or the dishwasher, especially on energy saving Eco-mode, we salute you. Even if some people in your household believe these tasks are done by 'magic,' rather than recognising it's you, have faith as these small things are essential to the smooth and efficient running of a home.
"The research revealed that 68 per cent of people are conscious of energy efficiency when completing household chores, with many only boiling the correct amount of water required or ensuring full loads in washing machines and dishwashers rather than half loads.
However, 73 per cent believe they could be doing more to improve energy efficiency, with barriers including the cost of upgrading appliances, prioritising convenience over efficiency, and lack of motivation.
The new Know Watt's What website (www.amdea.org.uk/householders/knowwatts-what/) provides guidance on choosing and using appliances wisely to reduce energy and water bills, minimise food waste, and help protect the environment. The platform includes maintenance tips and features a repairs directory with contacts for genuine parts from over 70 leading brands.
Stefan Hay added: "With constantly innovating smart technology in appliances, lots of these jobs will be made quicker, quieter and easier. By using appliances correctly and adopting clever savings hacks, households could be rewarded with sparkling homes, cheaper utility bills and the knowledge they are protecting the earth for future generations.
"The campaign comes at a crucial time for independent electrical retailers, as consumers increasingly seek expert advice on energy-efficient appliances and costsaving solutions for their homes.
We're delighted to welcome approximately 200 members of Sirius – the Electrical Appliance Buying Group – to Retra, who joined us on 1st October. This exciting partnership further strengthens the Retra Electrical Retailers Association, which sits proudly within the Bira Group, and marks a significant milestone in our collective mission to support independent electrical retailers across Britain.
The Sirius Group were drawn to Retra for both our comprehensive services and our robust lobbying efforts on behalf of the electrical retail sector. These complement the already excellent array of services Sirius provides to its members. We were particularly pleased to learn that our HR advice and insurance protection offerings proved especially attractive, particularly given the significant changes coming in April next year with the Employment Rights Bill. In these challenging times, having the right support and protection in place has never been more crucial.
At the recent Sirius AGM and Trade Show, I had the pleasure of meeting many Sirius members face to face. Their enthusiasm and eagerness to join the Retra family was genuinely inspiring. We're tremendously excited about working closely with the group going forward, and we're committed to taking both their concerns and broader industry issues directly to Government. Your voice matters, and together we're stronger.
What's particularly encouraging is that Sirius view this as a long-term arrangement. They've already enrolled their members for two years to ensure continuity and stability moving forward, demonstrating their confidence in what we can achieve together.
This partnership brings the best of all worlds – Sirius's buying power and member services, combined with Retra's sector-specific expertise and powerful advocacy platform. From business rates campaigns to retail crime initiatives, from legal advice through Bira Legal to our extensive range of member benefits, you now have access to a comprehensive support network designed specifically for independent retailers like you.
To all our new Retra members from Sirius – welcome aboard. We're here to support you, champion your cause, and ensure independent electrical retail continues to thrive on Britain's high streets.
Jeff Moody Director of Retra
23 OCTOBER
ERT AWARDS
Grand Connaught Rooms, London ertawards.co.uk
The annual ERT Awards celebrate excellence in the UK electrical retail sector, honoring independent retailers, manufacturers, and suppliers for innovation, sales, customer service, and sustainability. The event unites industry leaders to network, share insights, and recognise those setting high standards and shaping the future of electrical retail.
6 NOVEMBER
Clarity Women in Hi-Fi KEF Music Gallery, London www.clarityalliance.co.uk/newsblog/posts/women-in-hi-fi
Join a roundtable discussion on women’s representation in the hi-fi industry and network with industry peers. Enjoy drinks, light snacks, and a tour with a demo of the impressive KEF Music Gallery — a must-see venue for anyone passionate about audio innovation and community.
5 DECEMBER TRIC Christmas Lunch Centra London tric.org.uk/tric-awards
The TRIC Christmas Lunch kicks off the festive season for the industry and celebrities alike. Held at a prestigious London venue, guests enjoy dining with TV, radio, and online stars, live comedy performances, and Christmas carols from West End superstars — a truly unique, fun-filled celebration.
Bira, the British Independent Retailers Association, is proud to announce an exciting new partnership with Sirius Buying Group, one of the UK's major buying groups in the electrical appliance and kitchen retail industry, where Members to the group are automatically subscribed to Bira on sign-up.
The new partnership between Sirius and Bira was unveiled at the recent Sirius AGM & Trade Show 2025 on 16th and 17th September 2025, and provides key benefits to Sirius Members to shape a better future for UK independent retailers. Mark Veysey, Operations Director at Sirius Buying Group says, "Our business centres around the support and growth of our members, which is why it makes total sense for us to partner with Bira, whose mission has always been to unite in support of the independent retail sector. To be able to provide this extra level of support will not only introduce new avenues for our Members to keep their businesses agile but also furnish them with all the perks that come with a combined Sirius and Bira membership."
Features and benefits include Business Cover, Legal & HR, Vehicle Finance, Delivery Platform, Business Breakdown Cover, Business Rates Review, Opcharge - EV Charging, Rent & Lease Review, Private Medical Insurance, Workplace Pensions, Facial Recognition Security, Instore Music, Review Management Platform, Customer Rental Solutions, and more!
Appliance brand Hoover, part of Haier Group, has announced its latest innovative breakthrough in laundry technology following IFA 2025: the revolutionary Multi-Wash system, a UK market first which the company claims is set to transform how households approach washing.
The new Multi-Wash system features three independent drums: a main 10kg drum alongside two 1kg mini drums, enabling users to wash multiple loads simultaneously with different cycles, temperatures, and durations. This means delicate items, for example: baby clothes, sports kit and everyday washing can all be handled at once with personalised care.
As the latest report from OBR reveals that GDP growth is forecast to reach 2.0% in 2026, empowering independent business owners is now more important than ever. And, as expectations around service, product knowledge and delivery continue to evolve, the independent retailer needs to be able to cater to an increasingly diverse UK population with confidence and a true point of difference.
Jeff Moody, CEO of Bira says, "Becoming a Bira member means you are part of a powerful collective, which is why Sirius now offer autoenrolment to all qualifying Members in the Group. Central to our latest campaign to give a voice to more electrical appliance and kitchen retail businesses in the UK, partnering with Sirius means we can continue to play a critical role on the high street, with genuine savings of crucial business services for single retail outlets to small chains, and large department stores."
Providing key benefits to Approved Members to Sirius, the British Independent Retailers Association (Bira) advocates for sustainable retail so it can help shape a better future for independent retailers in the UK. From strengthening relationships with market leading brands and service providers to providing access to the latest products, uniting with Sirius Buying Group and Bira will help independent retailers ultimately stay independent!
To find out how you can sign-up to become a member, please contact Sirius Buying Group.
The system incorporates intelligent hygiene technologies including UV sterilisation, Auto-Dose functionality, and Clean Shield™ coating for deep cleaning and lasting protection. Impressively, the Quick Wash feature can tackle three loads in just 22 minutes, offering unmatched convenience for busy households.
The taller standalone model will launch first in the UK, with a compact under-counter version following in 2026.
Hoover's IFA showcase also included several other notable launches for independent retailers: the HF6 Turbo Sense cordless vacuum with Floor Sensor technology and up to 100 minutes runtime, the advanced HG8 Ultra Sense robot vacuum featuring AI navigation and self-maintenance capabilities, and the versatile HS5 Spot Wash&Dry cleaner for targeted stain removal.
For more details on Hoover's complete range of products, visit www.hoover.co.uk.
Thanks to all our sponsors for your support for the 2025 event
Our Sustainability Partner:
Appliance brand Haier has become a major company partner with Liverpool Football Club and Paris Saint-Germain, reinforcing the brand's position as the world's leading home appliance manufacturer.
The multi-year global partnerships were announced at IFA Berlin, bringing together two of football's most followed clubs with a brand renowned for user-centred innovation. Haier will activate partnerships across stadium, digital and retail touchpoints whilst delivering exclusive fan experiences.
"We are thrilled to elevate our sports marketing strategy by partnering with Liverpool Football Club and Paris Saint-Germain – two of the world's most celebrated champion clubs," said Haishan Liang, Vice Chairman of the Board of Directors and President of Haier Group.
The Liverpool partnership holds particular significance as Candy – now part of Haier Europe – was Liverpool's main sponsor in the late 1980s and early 1990s during one of the club's most successful periods.
An urgent product safety notice has been issued by Haier UK, which is working closely with the relevant Government regulator to implement a proactive Safety Repair Campaign for identified built-in heat pump tumble dryers purchased between 2019 and 2025 which are a potential fire safety risk.
The campaign relates to certain models of built-in heat pump tumble dryers under the Haier, Hoover, Candy, Baumatic and Iberna brands.
Haier is contacting affected consumers both directly and via social channels, and is implementing a further awareness campaign with Safety Notices in national and regional media. Retra would appreciate any support members are able to give in helping to communicate this important safety information further.
Consumers are being asked to check if their appliance is affected by visiting the website productsafety.haier.co.uk and entering the
The UK Government has launched a public consultation aimed at raising product standards for household tumble dryers, with proposals that could reshape the market and deliver significant benefits to consumers and the environment.
Led by the Department for Energy Security & Net Zero, the consultation outlines plans to repeal and replace two key EU regulations—392/2012 (energy labelling) and 932/2012 (ecodesign)—with a new Statutory Instrument (SI) tailored to the UK market. This move is part of a broader strategy to improve energy efficiency, reduce carbon emissions, and support the UK’s net zero ambitions.
The proposed SI would introduce updated ecodesign and energy labelling requirements that favour heat pump tumble dryers, which are significantly more energy-efficient than traditional condenser models.
Key benefits could include:
• £250 net savings over 12 years for consumers switching to heat pump models.
• £900 net benefit over a 20-year product lifetime.
• 0.91 MtCO2e carbon savings and 30,280 GWh energy savings by 2050.
These changes are expected to drive innovation, enhance consumer choice, and reduce electricity bills, while removing the least efficient products from the market.
Retra members involved in the sale, distribution, or servicing of tumble dryers are encouraged to review the proposals and submit their views.
16-digit serial number that can be located inside the door panel. If their appliance is confirmed as affected, they will be contacted by Haier Customer Services to co-ordinate a convenient time for an approved engineer to visit and carry out a free safety modification to ensure the appliance is safe to use.
For consumer safety, Haier has requested that customers who own an affected appliance stop using it immediately and unplug it from the mains.
Haier aims to complete these free in-home inspections and any additional modifications required at the earliest possible date. Consumers will receive a text message confirming their appointment.
Consumers can contact Haier via the following:
Web: productsafety.haier.co.uk/ Email: recall@hoovercandy.com Call: 0808 178 0516
Haier has said it was working to resolve this swiftly and apologises to all those affected for any inconvenience this may cause.
Haier has recently identified a product safety issue that affects specific built-in heat pump tumble dryers.
Customers can check if their appliance is at risk by entering the 16-digit serial number on the inside of their dryer door, online at productsafety.haier.co.uk
If their appliance is affected, customers are advised to immediately STOP using it and unplug. They should complete the online form and a member of our customer services team will be in touch to coordinate a free, in-home repair. Haier apologises for any inconvenience caused.
Web: productsafety.haier.co.uk
Email: recall@hoovercandy.com
Phone: 0808 178 0516
Bira has welcomed the government's announcement of a £5 billion Pride in Place programme, saying it will provide the kind of support high street businesses need to thrive.
Bira said the investment in local communities would help its members take pride in their shops and high streets, following years of calling for more targeted investment based on local needs.
Andrew Goodacre, CEO of Bira, said: "Bira very much welcomes this announcement. Our hardworking members want to be proud of their shops and want to be proud of their high streets. We have been asking for more investment in local places based on the needs of local businesses and the wider community.
Retra's parent company, Bira, has expressed serious concern following today's announcement that UK inflation rose to 3.8% in July, higher than the expected 3.7% and marking the tenth consecutive month above the Bank of England's 2% target.
Andrew Goodacre, CEO of Bira, said: "It is disappointing to see inflation rise to 3.8%. Higher inflation tends to dampen consumer confidence and demand, so it is bad news for the indie retail sector. The cause is undoubtedly a significant rise in business costs across all sectors and there is real concern about the Autumn budget." The latest Office for National Statistics figures show food and non-alcoholic beverages increased by 4.9% year-on-year, with
"Based on this proposal, it looks like we have been heard and high street businesses will receive the kind of support they need. It would be ideal if we could combine this news with lower business rates that would allow businesses to also invest in their local areas."
For too long, people have watched their towns and streets decline – powerless to stop boarded-up shops and neglected parks. That ends now. “ “
The programme will see 169 areas receive £2 million every year for a decade, with a further 95 areas receiving an immediate £1.5 million to upgrade public spaces. Communities will gain new powers to seize boarded-up shops, block nuisance businesses, and buy beloved local assets before they close.
Prime Minister Keir Starmer said: "For too long, people have watched their towns and streets decline – powerless to stop boarded-up shops and neglected parks. That ends now. We're investing in the UK's future, by backing the true patriots that build our communities up in neighbourhoods across every corner of the country."
Secretary of State for Housing, Communities and Local Government Steve Reed said the plan would "spark an historic grassroots movement that will restore local people's power, boost national pride and help people get on in life across the UK."
Bira has long campaigned for greater investment in high streets and local communities. The association represents businesses ranging from corner shops to specialist retailers, all of whom play vital roles in their local economies.
beef, orange juice, coffee and chocolate among the worst-affected products. For independent retailers, many of whom operate on tight margins, these rising costs present a significant challenge in an already difficult trading environment.
Of particular concern to Bira members is the indication that rail fares are likely to rise by 5.8% next year, which will further impact both retailers' operational costs and customers' disposable income. The sustained inflation rate also makes Bank of England interest rate cuts less likely this year, maintaining pressure on businesses with borrowing commitments.
"Independent retailers are feeling the squeeze from multiple directions," added Mr Goodacre. "Rising product costs, increasing operational expenses, and now the prospect of reduced consumer spending power creates a perfect storm for our high street businesses. Many of our members are already operating on razor-thin margins, and this latest inflation data compounds their challenges."
Bira continues to campaign for greater support for independent retailers, including fair business rates, action on retail crime, and policies that protect the future of Britain's high streets.
New government appointees are being urged to prioritise business rates reform and reconsider employment legislation by Bira following the Prime Minister's shake-up of his top team.
Andrew Goodacre, CEO of Bira, said: "As the dust settles on all the ministerial changes, we hope that we do not lose momentum as new ministers become acquainted with their new roles. We would also like to see some new thinking from the new ministers with regards to business rates reform and the employment rights bill.
"Despite Treasury declaring the introduction of permanently lower multipliers for business rates, many thousands of independent retailers will be paying more business rates next year. The Employee Rights Bill has many changes that will make it harder and more expensive to employ people, with a disproportionate impact on smaller businesses. These are two key policy areas that require fresh thinking, and hopefully the changes in government personnel will take up the challenge."
Mr Goodacre highlighted that whilst the government has announced lower business rates multipliers, the reality for many of Bira's members is that they will still face increased costs in the coming year, creating additional financial pressures on already stretched independent retailers.
Independent electrical retailers across the UK are supporting ambitious government plans to reduce energy consumption from household tumble dryers.
Retra is backing proposals that could transform how consumers choose and use their appliances.
The trade association's response to the Department for Energy Security and Net Zero consultation signals strong industry support for measures that will improve energy efficiency and extend product lifespans.
Retra's detailed submission demonstrates strong support for key proposed measures including eco-programme labelling, Energy Efficiency Index (EEI) requirements, enhanced condensation efficiency standards, and reduced standby power consumption limits. The association particularly endorsed the shift to clearer A-G energy labelling scales and the introduction of acoustic noise classification systems.
Jeff Moody, Commercial Director of Retra, said: "Our members are embedded in communities nationwide, providing expert advice and after-sales support to consumers. We strongly support measures that help consumers make informed choices about energy-efficient appliances whilst ensuring that policy changes remain practical and affordable for small businesses to implement."
The consultation response highlighted several areas where Retra believes the proposals will benefit both consumers
The appointment of Jason Stockwood, vice-chairman of Grimsby Town football club and successful businessman, to the Department for Business and Trade has been welcomed by the sector as bringing valuable private sector experience to government. However, Bira emphasises that this new expertise must be channelled into addressing the fundamental challenges facing Britain's independent retail sector.
and the industry. The association backed standardised ecoprogramme naming across appliance categories, updated Energy Efficiency Index calculations that reflect real-world usage, and improved condensation efficiency requirements that will enhance indoor air quality.
Retra strongly advocated for policies that extend product lifespans, particularly supporting the 10-year spare parts availability requirement and software update provisions. The association emphasised that these measures are critical for service engineers and support sustainability by giving products longer lifespans.
The response welcomed the introduction of repairability scores and the simplification of energy efficiency scales from the current confusing A+++ to D system to a clearer A-G format. Retra noted that acoustic noise classification will be particularly valuable for consumers in smaller homes.
Recognising the operational realities faced by small retailers, Retra emphasised the importance of adequate transition periods and early access to updated materials and training. The association supported the proposed six-month transition period for ecodesign requirements and additional 4-month period for new energy labels, describing the timeline as "reasonable but requiring careful monitoring of industry readiness."
The submission also encouraged continued alignment with EU regulations to reduce complexity and logistical burdens for retailers, ensuring consistent consumer messaging and supporting trade relationships.
"Independent retailers rely heavily on face-to-face customer engagement, so clear labelling and comprehensive guidance will be essential for successful implementation," Mr Moody added. "We've requested that either old or new label types should be sufficient during the transition period to avoid unnecessary costs and complexity for our members."
Stefan
When Stefan Hay steps onto the rugby pitch these days, it's strictly as a "spectator" – those old knee injuries from his playing days have finally caught up with him. But the competitive spirit that once saw him excel at both rugby league and union has been fully deployed since he took the helm at AMDEA earlier this year.
"I've been involved with rugby all my life – played to a decent standard before moving on to coach junior teams at Worcester and Droitwich Rugby Clubs for many years," he explains. That team mentality is exactly what he's brought to his role as CEO, replacing the retiring Paul Hide.
Several months into the role, Mr Hay has already demonstrated he's not one to sit on the sidelines. He's been busy connecting with members through the AMDEA conference and summer reception, while scheduling ongoing member visits to understand the challenges they face.
It's his proactive approach to industry challenges that's really caught attention. He's already relaunched AMDEA's annual "Know Watt's What" campaign with renewed vigour. “ “
But it's his proactive approach to industry challenges that's really caught attention. He's already relaunched AMDEA's annual "Know Watt's What" campaign with renewed vigour, deploying radio interviews, press releases, and infographics to help both consumers and retailers maximise savings through energyefficient appliances.
"The campaign provides practical guidance on caring for appliances, along with a directory of safe spare parts to support repairs and extend product lifespans," he explains, encouraging retailers to explore the website's resources, including its savings calculator.
He's also been getting ahead of regulatory changes, working with government to ensure retailers are prepared for upcoming requirements. With new repairability labels for tumble dryers likely in 2027, he's already planning the support strategy.
"Our plan is to begin issuing information around September next year so that retail teams on the shop floor feel confident in explaining what these new labels mean for consumers," he explains.
He's shown he's not afraid to tackle government head-on when proposals could harm retailers. He's been particularly vocal about the proposed mandatory water efficiency label. “ “
But he's shown he's not afraid to tackle government head-on when proposals could harm retailers. He's been particularly vocal about the proposed mandatory water efficiency label – separate from existing energy efficiency information.
"Such duplication risks creating unnecessary complexity for manufacturers and retailers, while confusing consumers at the point of sale," he argues. "We have advised the Minister that our position remains that consumer labelling should be streamlined, consistent, and internationally aligned." Since taking over, AMDEA has also ramped up its campaigning work. Together with Which?, he's been pushing for stronger enforcement against online marketplaces selling unsafe counterfeit spare parts, while calling for reduced VAT on genuine parts and repair services.
"A fiscal incentive of this kind would stimulate the wider repair economy, creating growth opportunities for independent retailers," he argues.
His commitment to staying ahead of industry trends was evident at IFA Berlin this year, where he witnessed the "remarkable scope" of AI advancements in domestic appliances.
"The integration of AI across products was both sophisticated and highly consumer focused," he reports. "Our members are providing detailed information through their websites, ensuring both retailers and consumers can fully understand and benefit from the capabilities on offer."
It's all part of his strategy to strengthen AMDEA's engagement with independent retailers through enhanced communications and practical support –
something he's been delivering on since day one.
"Independent retailers are absolutely essential partners for our manufacturers," he says. "They play a pivotal role in guiding households to make informed choices. It is the personal service and expertise that independent retailers provide which our manufacturers can truly leverage."
His first months in charge have shown an approach combining both urgency and optimism. "I see an industry at the forefront of innovation, sustainability and consumer relevance," he says. “ “
Away from the corporate battles, Mr Hay reveals himself as a man of diverse interests. He's a "very keen historian and amateur genealogist" who has traced his family history back to the 1500s. More remarkably, he serves as upper warden of the Worshipful Company of Wheelwrights, one of London's ancient livery companies, where he also chairs the board of trustees of its separate charity. The work focuses on helping other mobility charities across the UK and supporting social mobility programmes at an Essex based academy trust.
"We sponsor STEM awards, we've created a library, set up a cadet force, run mock job interviews with kids who often have very little opportunities in life," he explains. "It's very rewarding, giving a bit back to the education system and communities that have helped me through my career."
At home, he's ruled by his Birman and Ragdoll cats who "own the household," but it's clear his heart belongs to the industry challenges he's already tackling head-on.
His first months in charge have shown an approach combining both urgency and optimism. "I see an industry at the forefront of innovation, sustainability and consumer relevance," he says. "My commitment is to ensure AMDEA is the strongest ally to assist our members on that journey."
His message to independent retailers reflects his progress to date: "This is a moment of opportunity, not just challenge. Together we can adapt to change, and I'm honoured to be leading AMDEA at this pivotal time."
From rugby pitches to trade association boardrooms, Stefan Hay has always been about teamwork. Several months in, he's clearly running with the ball.
The Furnishing Service has become the latest member of Sirius Buying Group as the company celebrates its 30-year anniversary.
Born from tackling homelessness, Scotland's The Furnishing Service has joined Sirius, one of the UK's major electrical buying groups. Boosting its mission to transform "buildings into homes" for vulnerable communities, The Furnishing Service this year celebrates 30 years of serving local authorities, housing associations, and care homes across seven locations in Scotland, England, and Wales.
The company was founded by Managing Director Randle Wilson following his work with Glasgow City Council on homelessness.
Mr Wilson said: "I saw the overwhelming demand for a company which could provide home furnishings to those with the greatest needs in our community."
The new partnership with Sirius enables The Furnishing Service to "continue to provide an efficient, high-quality service for customers in the vulnerable sector" whilst delivering solutions that transform "buildings into homes without prejudice."
Darren Scott, Head of Membership Development at Sirius Buying Group, said: "We're thrilled to welcome The Furnishing Service as our latest Approved Member. This business truly understands the power of community by delivering an outstanding service which makes a positive difference to people's lives."
The announcement comes ahead of the 2025 Sirius Annual Trade Show on 17th September at Marshall Arena in Milton Keynes.
Sirius Buying Group's muchanticipated Annual Trade Show is now concluded for another year!
The event took place on Wednesday 17th September 2025 at the Marshall Arena in Milton Keynes. Enjoying a strong attendance from Members to the Group, Approved Suppliers and Service Providers had a busy day showcasing all the latest product innovations and exclusive promotions available from some of the world’s leading MDA and SDA brands such as AEG, Bosch, Hotpoint, Stoves, Haier, Midea, Smeg, CDA, and Rangemaster.
Equipping Members with the latest market trends, product information, and prime opportunity to engage with Approved Suppliers, this year’s Trade Show delivered a highly engaging business environment as Members explored the variety of stands and brand exclusives from the best in the industry. From special show pricing, limited-time deals, cashback offers and trade discounts through to brand competitions, exclusive product ranges, live demos, and launches, the 2025 Trade Show set the stage once again for Sirius Members to access the best terms, volume discounts, and additional services from its vast network of Approved Suppliers and Service Providers.
Another show highlight came with the announcement that Sirius Buying Group has now partnered with the British Independent Retailers Association (Bira) so that moving forwards, all new and existing qualifying Members of the group will be automatically subscribed to Bira and benefit from a combined Sirius and Bira membership.
Mark Veysey, Operations Director at Sirius Buying Group says, “Our business centres around the support and growth of our members, which is why it makes total sense for us to partner with Bira, whose mission has always been to unite in support of the independent retail sector. To be able to provide this extra level of support will not only introduce new avenues for our Members to keep their businesses agile but also furnish them with all the perks that come with a combined Sirius and Bira membership.”
Jeff Moody at Bira adds, “Becoming a Bira member means you are part of a powerful collective, which is why Sirius now offer autoenrolment to all qualifying Members in the Group. Central to our
latest campaign to give a voice to more electrical appliance and kitchen retail businesses in the UK, partnering with Sirius means we can continue to play a critical role on the high street, with genuine savings of crucial business services for single retail outlets to small chains, and large department stores.”
The 1-day event closed with a Gala Dinner that evening, offering guests the chance to celebrate together, deepen client relationships, and receive thanks for giving up their time to attend. Winners at the 2025 Sirius Awards were presented during the dinner from a range of leading brands, businesses and industry professionals from the electrical appliance sector including Joe Graham, Smiths TV, Compton’s Kitchens, BSH, Statesman, Eurosonic Group, and Jordan Scott as Representative of the Year. This year also credited Reliant TV, DAS Ltd, Orion Interiors, Hotpoint, Midea, and RKW with Highly Commended, with best large/medium/ small creative exhibition space awarded to AEG, GDHA, and the Eurosonic Group.
The Gala Dinner helped to raise even more funds for this year’s nominated charity, Macmillan Cancer Support, with the running total having now hit the huge sum of £13K thanks to the amazing donations from supporting Approved Suppliers and Members on the night.
Mark comments, “What an incredible day and night! A huge thank you to all our Members and Approved Suppliers who joined us at the 2025 Trade Show & Gala Dinner. Your energy and ongoing commitment to supporting the independent electrical retail sector made this year another special event. From new product launches to exclusive offers and plenty of networking opportunities, it’s been fantastic to see everyone come together, share ideas, and strengthen relationships.”
Here’s to another successful event, and to the exciting opportunities ahead for all Sirius Members and Approved Suppliers during the rest of 2025 and into 2026!
Sirius Buying Group
Email: enquiries@siriusbuyinggroup.co.uk
Website: siriusbuyinggroup.co.uk
Tel: 0330 133 8336
Retail crime is on the rise – and with it, the risk to staff safety. According to official figures, shoplifting incidents in England and Wales are now at their highest level in more than two decades. Offenders are becoming increasingly bold, and in many cases, more aggressive.
For retailers, this isn’t just about financial loss. The impact on employees – who are often on the frontline of theft, abuse and violence – is significant. In fact, the Health and Safety Executive (HSE) lists violence and aggression as the fourth most common cause of non-fatal workplace injury, accounting for around 9% of reported cases.
While increased police patrols and tougher sentencing may help, employers cannot rely on enforcement alone. Protecting staff from violence, threats and abuse is a legal requirement under the Health and Safety at Work etc. Act 1974, which places a duty on employers to do everything “reasonably practicable” to ensure the health, safety and welfare of their employees – as well as anyone else affected by their work, including customers and contractors.
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Verbal abuse, threats and physical violence are becoming increasingly common in retail, sometimes linked to theft but also triggered by frustrations over service, pricing or store policies.
So, what practical steps can retailers take to reduce risks and create a safer working environment?
Tackling shoplifting safely
Shoplifting remains one of the most common crimes faced by retailers. But while the instinct might be to focus on recovering stolen goods, the top priority should always be the safety of staff and customers.
Practical steps employers can take:
• Design out crime: Review store layouts to improve visibility, eliminate hiding places, and ensure good lighting. Position high-value items behind counters or in locked cabinets, and install CCTV and mirrors to increase surveillance.
• Train staff effectively: Equip employees with the skills to spot suspicious behaviour and respond safely. Make it clear that they should never physically intervene but instead follow agreed reporting procedures, alert colleagues, or use panic alarms.
• Encourage reporting and support: Ensure every incident of theft is recorded and that staff feel supported if they feel threatened. A clear process reassures employees that their safety is taken seriously.
• Collaborate with police and partners: Build relationships with local police teams and community safety partnerships.
Sharing intelligence can improve response times and act as a deterrent.
• Review risks regularly: Carry out regular risk assessments that consider local crime trends, store design and staffing levels. Update controls as circumstances change.
By integrating theft prevention into your wider health and safety framework, you not only reduce financial losses but also protect your people and create a more secure environment for customers.
Addressing aggression and violence
Verbal abuse, threats and physical violence are becoming increasingly common in retail, sometimes linked to theft but also triggered by frustrations over service, pricing or store policies. This behaviour is unacceptable – and preventable.
Steps employers can take:
• Install protective measures: Fit panic alarms, CCTV and, where appropriate, controlled entry systems. Use signage to make it clear that abuse will not be tolerated and that incidents will be reported to the police.
• Train staff in conflict management: Provide training on
Looking for further Employment Law support geared to your specific situation? Bira Legal are here to help, call us on 0345 450 0937 or email using bira@worknest.com and we’ll be more than happy to help.
communication, de-escalation and when to step away from a situation. Make sure employees understand that their safety comes first and they should never attempt to handle aggressive individuals alone.
• Record and review incidents: Log and investigate all incidents of abuse or violence. Analysing trends can help you improve controls and reduce future risk.
• Offer support: Following a serious incident, offer debriefing, counselling or access to Occupational Health services. Supporting staff after an incident can reduce stress and help retain employees.
• Work with local partners: Share information about repeat
offenders with the police and collaborate with local business crime reduction partnerships.
The rise in shoplifting, threats and aggression across the retail sector is more than a criminal justice issue – it’s a workplace safety concern. Employers have a clear legal and moral duty to keep their staff safe.
At Bira Legal, we help retailers meet their legal obligations and protect their people. Contact us for support in your business by calling 0345 450 0937 or emailing bira@worknest.com.
As we head into the busy festive period, it’s always a good idea to make sure that you’re well prepared for the increased footfall.
You’re likely to serve more customers and process more transactions, so understanding your customers' purchasing behaviour can help you stay organised. Our partners over at takepayments, a Global Payments company, are industry experts when it comes to payments and have conducted some research to understand just that.
Based on a survey of 2000 participants, takepayments found that 54% of UK shoppers say contactless is their favourite way to pay in-store, with speed and convenience being the most important value for these customers. 6% even went as far saying they wouldn’t buy from a store that didn’t offer digital payment options, with the 18-24 year old category the most likely to walk out of cash-only businesses.
However, there appears to be a small shift starting to happen. While contactless has remained the top choice in the last few years, cash has started to see some positive movement. In-store preference for cash has grown by 26% year on year, pushing it ahead of mobile wallets to become the second most popular way to pay. 41% said cash helps them stick to a budget, a particularly important consideration as this time of year can be expensive for many.
What
takepayments found that 65% chose online payment methods as their favourite way to pay because it’s quick and easy to do. When looking at users shopping online, 17% preferred mobile wallets like Apple Pay and Google Pay, and 14% chose digital wallets like PayPal and Amazon Pay. Security played a key role in consumers shopping online, with 72% saying they look for the Verified by Visa or Mastercard SecureCode symbol before going ahead with their purchase. As many as 41% said they also look for the padlock symbol in the browser’s URL, indicating that it’s a secure payment gateway.
The biggest takeaway from takepayments’ research is the diverse ways consumers are looking to pay, emphasising the need to offer them choice. Age and gender also play a role in purchasing behaviour, and something to consider when you look at who your target market is. Making sure that you can cater to your customer base can help you be prepared and get those sales in.
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While contactless has remained the top choice in the last few years, cash has started to see some positive movement. In-store preference for cash has grown by 26% year on year, pushing it ahead of mobile wallets to become the second most popular way to pay.
It would also be wise to align yourself with what your customers value, such as visible signs of security. Displaying trusted security symbols in-store and online, and ensuring the checkout process uses secure payment gateways can help build customer trust.
Retra members get access to a range of benefits and 3 months free terminal rental with takepayments. So, stay ahead of customer preferences with the latest payment tech that lets customers pay by contactless, digital wallets or cash with ease. For online payments, they can offer even more payment options like secure payment gateways and Pay by Link. Regardless of how your customers choose to pay, they make sure it's fast and easy.
Get a free quote today at takepayments.com/retra.
We’re working in partnership with takepayments, a Global Payments company, to give Retra members access to smarter, faster and more flexible payment solutions.
Customers want more flexibility in how they pay, whether it’s by cash, card or phone. Is your business equipped to keep up?
Do more with your card machine with take payments plus :
Don’t just take card payments, takepaymentsplus lets you take cash too, and even allows part card/part cash and split payments, giving your customers more choice.
End-of-day reconciliation has never been easier. All your payments will appear in one simple report, no matter how your customers choose to pay, saving you time and reducing errors.
Get full visibility on how you’re performing with clever insights such as detailed transaction and product reporting so you can make more informed decisions.
Get a free quote today, visit: takepayments.com/retra
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