Foreword
Miles Baron, Chief Executive, The Bingo Association
Dear colleagues and friends of the licensed bingo community, I approach the start of 2025 with mixed feelings. In general terms trading in 2024 has been steady, even encouraging, with operators ‘getting on with the job’ and fighting their way back to pre-Covid levels of volumes and profitability. There has been significant investment in many clubs and venues, with the prospect of several new premises opening in 2025.
It feels as if there is a degree of optimism and excitement about the upcoming New Year, or at least there should be. But once again external headwinds threaten to throw us off course. A savage budget threatening operators’ ability to carry forward any momentum from last year, and a delayed White Paper due to the early calling of the election. The new administration has so far only succeeded in delivering a doubling of the proposed RPT Levy for licensed bingo premises, not necessarily the start we were hoping for!
And then there is the ongoing Gambling Commission consultation regarding Gaming Machines which, if not amended threatens to inflict more fiscal pain on businesses.
Last year, as in all previous years, bingo clubs continued to deliver fun and entertainment to thousands of weekly customers, as exemplified by the final of the Bingo Caller of the Year in Wakefield in November. The bingo community also continues to show its compassionate side, sailing past its £2m fundraising target for Variety - The Children’s Charity, presenting its 36th specially adapted minibus to a
special needs school in Manchester on December 13th.
There is plenty to look forward to this coming year, for example, supporting a strong National Bingo Week commencing Monday June 23rd, where every single operator will be getting behind a national bingo industry awareness campaign.
So, I think we would all agree that if we had one request for the New Year it would be for DCMS to give us the conditions to ‘thrive’ (a term used recently by Baroness Twycross in relation to bingo) as early as possible, and then the space to continue with ‘getting on with the job’.
We need actions as well as kind words in 2025.
I would like to wish all licensed bingo operators a very happy New Year and prosperous trading year.
Thank you so much for your support of the Bingo Association, and I look forward to working with you to confront some of the challenges that we know 2025 will bring.
Miles Baron Chief Executive
Published in hard copy and digital format (available on our website at www.bingoconnect.co.uk), Bingo Connect covers all things bingo, from news of regulatory development and new products, to industry profiles and charity support. Bingo is at the heart of the community and Bingo Connect is at the heart of the bingo industry.
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The Bingo Association™ www.bingo-association.co.uk
Editorial
Managing Editor Rob Johnson rob@rjbranddesign.co.uk
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Steve Pearce
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The Editorial Policy
The views and opinions expressed in Bingo Connect remain principally the views of the contributors and do not necessarily reflect those of the editor or publishers. The publishers wish to avoid inaccuracies and whilst every precaution has been taken to ensure that information contained in this publication is accurate, no liability is accepted by the editor or publishers for errors or omissions however caused. Unless otherwise stated, articles appearing in this publication remain the copyright of the publishers and may not be reproduced in any form without the publisher’s wri en consent.
ISSN 2752-6372
The Bingo Association’s 2024 Roadshow: A recap
The Bingo Association’s annual Roadshow brought together operators, industry experts, and stakeholders on 21st November at the Hilton Leeds City.
With a packed agenda, this year’s event once again underscored the Association’s commitment to keeping members informed and connected. Taking place in the north, it provides accessibility for the many operators based outside London.
Following a networking lunch, the afternoon began with a warm welcome from Bingo Association Chief Executive, Miles Baron, who opened the session by emphasising the importance of ongoing dialogue with members.
Following his introduction, Graham Burgin of the Gambling Commission led an insightful discussion on the latest Gambling Machine Technical Standards Consultation, outlining potential changes and their implications for operators.
Poppleston Allen’s Imogen Moss followed with updates on licensing policies and regulatory changes, including the new ‘Think 25’ age verification policy and other adjustments to LCCP conditions. The session highlighted the importance of compliance and the evolving landscape of licensing.
Paul Swindon, the Association’s Head of Governance and Compliance, provided an update on Meeron, including the upcoming launch of its new website—a user-friendly resource for members. Paul also discussed self-exclusion and its critical role in ensuring safer gambling practices.
Safer gambling took centre stage as Jodie Biglin from ECM Systems
introduced innovative software designed to enhance player protection, showcasing the industry’s proactive approach to responsible gaming.
Finally, the spotlight turned to the National Bingo Game, with Miles Baron offering updates on participation and future plans. New initiatives includes game development for holiday parks, illustrating the Association’s focus on growth and innovation.
The Roadshow closed with a Q&A session, followed by informal networking, which allowed attendees to discuss the day’s topics in more detail.
And finally, later that evening, members of Meeron and industry partners gathered for their annual Christmas get-together. It was a great way to round off a fantastic day in Leeds.
As one of the few industrywide events outside London, the Roadshow remains a vital part of the Association’s commitment to
accessibility and engagement. For members who couldn’t attend, this annual event remains a key date for insights, networking, and industry updates. Next year’s event is already confirmed for 20th November, and will be held once again at the Hilton Hotel in Leeds city centre.
➜ Jodie Biglin, ECM Systems
➜ Graham Burgin, The Gambling Commission
➜ Miles Baron, The Bingo Association
Buzz Bingo celebrates its long serving colleagues
Buzz Bingo are proud of their longserving colleagues, and have recently celebrated some major milestones.
Alerk Ranat recently celebrated 25 years service with a party at the Derby club. Alerk started at Gala Sheffield Parkway when it first opened!
Caroline Lomas (nickname “Dizzy”) celebrates 30 years service. Currently at Liverpool Croxteth, she is pictured with Anthony Riddell.
Christmas comes early for lucky player at Club 3000 Kirkcaldy
Club 3000 Bingo in Kirkcaldy was buzzing with excitement as a regular customer scooped a life-changing £50,000 on the National Bingo Game during an afternoon session on Sunday, 11th November 2024.
The 40-year-old was already enjoying a lucky streak with wins of £100 before and £250 after the big game, and reflected on the emotional significance of her triumph.
“This win will help make Christmas special for the family. It’s also an
emotional time as I’ve recently lost my dad. I’m sure he was looking down on me,” she said. “I love coming to the club - it’s like one big family. Everyone was so excited for me!”
Club Manager Stuart Milton shared in the joy, noting, “We were delighted for our lovely customer - it certainly was a lucky day for her. This marks our second £50,000 National Bingo Game jackpot win this year. The atmosphere was incredible, with everyone celebrating together.”
Finally, congratulations to Guy Heywood, GM at Buzz Bingo Ashmore Park, who has recently achieved 30 years service. Joining the business back in 1994 as a club colleague, Guy has worked in many clubs across the North West and Midlands.
Thank you for all your hard work and support over the years and enjoy your vouchers!
www.club3000bingo.com
➜ Top: Alerk Ranat Middle: Caroline Lomas Bottom: Guy Heywood
Feature: National Bingo Game Caller of the Year 2024
Issy-Mae Hunt Crowned National Bingo Game Caller of the Year 2024
The excitement was palpable on Sunday 17th November, as over 500 bingo fans gathered at Mecca Bingo Wakefield for the highly anticipated National Bingo Game Caller of the Year Final.
The event, which celebrated the incredible skill and charisma of the industry’s finest callers, saw IssyMae Hunt of Buzz Bingo take home the prestigious title, £1000, and a gleaming trophy.
This year’s competition was no small feat, with over 200 entrants from across the UK battling for a place in the final seven.
The finalists, representing clubs from Castle Bingo, Bingo Plus, Club 3000, Mecca Bingo, and Buzz Bingo, were judged on their knowledge of the game, technical skills, stage presence, and ability to entertain.
The panel of judges, including Miles Baron (CEO of The Bingo Association), 2019 winner Donna Kunyo, and Wakefield Wildcats head coach Daryl Powell, faced the tough task of deciding the ultimate winner.
The day itself was a vibrant celebration of bingo, complete with a complimentary glass of bubbly, a hearty Sunday roast, and live entertainment.
Customers and supporters from all corners of the country came together to cheer on their local finalists, creating an electric atmosphere that pushed the competitors to deliver
their best performances.
Issy-Mae’s calling skills, infectious stage presence, and engaging personality ultimately secured her the top spot. Speaking after her win, she said, “I am so happy to have been crowned National Bingo Game Caller of the Year 2024! The whole day has been amazing. I want to thank everyone who came to support me and congratulate the other finalists for reaching the final. I’m thrilled to be an ambassador for The Bingo Association in the years ahead.”
The runners-up… Anton Fletcher (Castle Bingo Bootle), Debra Phillips (Castle Bingo Merthyr Tydfil), Gary Wilson (Bingo Plus), Kara Smith (Club 3000 Ipswich), Kelly Horton (Mecca Bingo Brierley Hill), and Tim Dobson (Club 3000 Blackpool), each received £500 and a trophy, recognising their exceptional talent.
Reflecting on the event, Miles Baron said, “This competition showcases the vital role bingo callers play in delivering an outstanding customer experience. Every finalist brought something special to the stage, making the decision incredibly difficult.
“Issy-Mae’s performance captured everything great about bingo: community, excitement, and fun. I’d like to thank our judges, the Mecca team, and everyone who made this event such a success.”
➜ Top to bottom:
1 The finalists of Caller of the Year 2024
2 Supporters joining in the fun!
3 Our judging panel: 2019 winner Donna Kunyo, Miles Baron (CEO of The Bingo Association), and Wakefield Wildcats head coach Daryl Powell
Strictly sparkle at Club 3000 Blackpool
Club 3000 Bingo in Blackpool was buzzing with excitement on Wednesday, 13th November, as the BBC’s Strictly Come Dancing team brought a touch of glamour to the latemorning bingo session.
The customers in attendance were treated to an unforgettable surprise when professional dancer Johannes Radebe and his celebrity partner, Montell Douglas (also known as FIRE from Gladiators) made a dazzling appearance.
The pair’s energy lit up the room, with Johannes even stepping in as a guest bingo caller, much to the delight of the players.
The visit wasn’t just a treat for those present – it became part of Strictly’s magic when highlights of the event featured on the live TV show on the following Saturday night.
Sean Connolly, GM of Club 3000 Blackpool told us, “We arranged for our customers to come in from 10am for a special session of bingo. They thoroughly enjoyed the experience of playing bingo whilst watching the tv crew film the footage. Johannes and Montell were wonderful with their time, posing for selfies and talking to everyone.”
The visit is yet another example of bingo’s wide-reaching appeal and its ability to bring people together for unique and exciting experiences.
For Club 3000 Blackpool, it was a Strictly sparkling day that will be talked about for a long time to come.
Rappers take on bingo at Mecca Dagenham
What happens when two awardwinning rappers trade the recording studio for a bingo hall? Customers and staff at Mecca Bingo in Dagenham found out when Guvna B and Barney Artist dropped by for their new YouTube series, Rappers Try Things.
The series, which challenges the duo to explore unexpected pastimes like ballet and afternoon tea, kicked off with bingo.
On a busy Sunday evening, the pair joined a packed house to try their hand at the game, and from the moment they arrived, Guvna B and Barney were struck by the atmosphere.
Peter Houston, assistant manager at Mecca Dagenham, and team member Charlotte Craythorne Allan were on hand to help the duo
settle in. It didn’t take long for them to make friends with the regulars and embrace the unique energy of the bingo hall.
“It was such a fun environment,” said Guvna B. “There was a strong sense of community. The bingo itself was a lot more of an adrenaline rush than we anticipated but thoroughly enjoyable! Special thanks to the staff, the regulars and everyone else that made our first ever bingo experience a great one!”
The feeling was mutual. Peter Houston, assistant manager at Mecca Dagenham, said; “It was great to welcome Barney and Guvna into our club and show them what a great value, fun night out bingo can be. They joined us for a traditional bingo session and immediately made friends with some of our regulars. We can’t wait to have them back for one of our special event nights!”
➜ Guvna B and Barney
Artist visit Mecca Dagenham for their new series, ‘Rappers Try Things’
Driving Change: We’ve delivered our 36th Sunshine Coach!
The Bingo Association recently celebrated a special moment in its ongoing partnership with Variety –the Children’s Charity, by presenting its 36th Sunshine Coach to North Ridge High School in Manchester. This donation highlights the Association’s unwavering commitment to making a tangible difference in local communities.
A special day in Manchester Miles Baron, Chief Executive of The Bingo Association, officially handed over the keys to North Ridge High School, a specialist SEND (Special Educational Needs and Disabilities) school, dedicated to helping every child reach their potential.
The event was joined by representatives from Club 3000 Bingo in Middleton, including Zoe Greenwood, Donna Kunyo, Indya Hardwick, and Operations Director Patrick Brignall. Adding further prestige to the occasion was the presence of the Lord Mayor of Manchester, Councillor Paul Andrews.
North Ridge High School serves students across two sites, including a dedicated sixth-form hub. The new Sunshine Coach will enable the school to offer more trips to places such as Sea Life, local parks, museums, work experience venues, and swimming facilities.
These excursions are crucial for fostering independence, social skills, and confidence among students, while also helping them integrate more fully into their communities.
Transformative impact
Variety’s Sunshine Coaches have become a beacon of hope for schools across the UK, providing vital access to educational and recreational opportunities that would otherwise be out of reach. North Ridge’s new coach will not only enhance the learning experience but also promote personal development beyond the
classroom walls.
“We are so grateful to The Bingo Association for sponsoring the bus,” said the Head of North Ridge High School, Mrs Johnson. “This extra bus will make a significant difference in the lives of so many young people, fostering confidence, independence, and social communication skills. On behalf of everyone at the school, a huge thank you to The Bingo Association and Variety for their incredible support in improving lives every day!”
Lyn Staunton, Development Director at Variety, echoed this sentiment: “We are thrilled to present a Sunshine Coach to North Ridge High School and extend our thanks to The Bingo Association for their remarkable generosity. Each new coach on the road brings us closer to our goal of enhancing the lives of disadvantaged and disabled children across the UK. These vehicles provide invaluable access to activities outside the classroom, enriching the educational experience.”
A proud moment for bingo Reflecting on the occasion, Miles
Baron said: “We deeply appreciate the presence of Councillor Paul Andrews, the Lord Mayor of Manchester, and Club 3000 Bingo today. The unwavering support of all our bingo customers and staff has made this donation possible. Raising £2 million for Variety over the past six years is a phenomenal milestone, and seeing the direct impact on thousands of children’s lives makes it even more worthwhile, I would like to congratulate you all once again on your collective effort behind the achievement of raising £2 million.”
As Miles says, this also marks the Association reaching its incredible £2 million fundraising target for the charity – a milestone only made possible through the dedication of bingo operators, staff, and customers across the UK.
This will be celebrated next year, so watch this space. As the latest coach takes to the road, the Bingo Association reaffirms its commitment to supporting Variety’s vital work, ensuring that even more children have the opportunity to learn, grow, and thrive.
➜ Left to right: Donna Kunyo Club 3000 Bingo Middleton and previous National Bingo Game Caller of the Year 2019, Zoe Greenwood GM at Club 3000 Bingo Middleton, Lord Mayor of Manchester, Councillor Paul Andrews, Miles Baron CEO Bingo Association and Head Teacher Shauna Johnson
Sunshine coaches have been funded by The Bingo Association
Moray
• Nairn Academy
Glasgow
• Drummore School
• Buddies Club and Services Ltd
East Ayrshire
• Willowbank School
Lancashire
• Woodlands School
• Holly Grove School
• Northwood Community Primary School
• Pear Tree Special School
Greater Manchester
• Rowan Tree Primary School
• North Ridge High School
Cheshire
• Lisburne School
West Midlands
• Priestley Smith School
• The Lawnswood Campus
• Beaufort School
• The Albion Foundation
• Newfriars College
Worcestershire
• Carnforth School
• Wyre Forest School
Camarthenshire
• Ysgol Bro Banw - Special Unit
Cardiff
• Llanishen Fach Primary School
• Whitchurch High School
Cumbria
• Sandside Lodge
Tyne and Wear
• Gibside School
• St Aloysius Primary Federation
• Columbia Grange School
• Sir Charles Parsons School
Cleveland
• Rosebrook Primary School
• Zoe’s Place Baby Hospice
West Yorkshire
• Broomfield School
Nottinghamshire
• Tuxford Primary Academy
Derbyshire
• Newtons Walk Pupil Referral Unit
Leicestershire
• Children’s Hospital School
Greater London
• Oaklands
• Grangewood School
• Carpenters and Dockland Centre
Kent
• Bradstow School
Festive cheer hits Mecca Bingo with scented Christmas Dabbers
This Christmas, Mecca Bingo added a touch of festive magic to bingo clubs and homes across the UK with the launch of its exclusive scented dabbers. Combining the joy of bingo with the nostalgia of Christmas aromas, these limited-edition dabbers were a seasonal treat for players everywhere.
Inspired by beloved holiday traditions, the dabbers came in three unique fragrances: Mulled Wine, Putting Up the Christmas Tree, and Pigs in Blankets.
Each scent was designed to evoke heartwarming festive memories. Players enjoyed the warming notes of cinnamon and citrus in the Mulled Wine dabber, the forest-fresh aroma of pine in the Christmas Tree scent, and the smoky, sage-infused essence of Pigs in Blankets.
The initiative wasn’t just about creating a seasonal gimmick—it tapped into Brits’ love of festive scents, which a third of adults (33%) say helps them get into the Christmas spirit.
Research commissioned by Mecca Bingo
revealed that scents like cinnamon (31%), roast turkey (27%), and pigs in blankets (18%) were among the UK’s most recognised Christmas aromas.
Sarah O’Neill, director of innovation at Mecca Bingo, reflected on the campaign: “At Mecca, we’re all about bringing people together to share happy moments and there is nothing more joyous than the magic of the Christmas season.
“Our festive dabbers were designed to add an extra touch of seasonal joy to Christmas gameplay, with fragrances of mulled wine, Christmas trees and pigs in blankets wafting up from bingo tickets across the country!”
Bingo and bonding: Carlton Bingo’s annual Blackpool bash
Blackpool was buzzing once again as Carlton Bingo hosted its Annual Blackpool Bash, a four-day extravaganza filled with bingo, friendship, and unforgettable memories. With 200 customers, 10 staff, 82 bedrooms, and more games of bingo than anyone could count, the event brought together players from Stirling, Dunfermline, Livingston, and Glasgow for a weekend to remember.
The trip kicked off with coaches departing early, each greeted by staff hosts armed with bubbly and bus bingo games to get everyone into the spirit. A pit stop at Gretna for food and shopping set the stage for the journey to Blackpool, where Tiffany’s Hotel rolled out the red carpet for Carlton’s group, treating them to a tailor-made experience. The hotel bar quickly became a hub of activity, as bingo enthusiasts gathered for even more games while waiting for their rooms.
The weekend’s highlight came at Club 3000, where Carlton players were welcomed with open arms. One lucky regular scooped a £5,000 jackpot, adding to the excitement. Beyond bingo, the group enjoyed a Saturday show, a visit to a local social club, and a karaoke session that had everyone in stitches. Craig Oliver, Carlton’s Operations Manager, admitted his rendition of “Yes Sir, I Can Boogie” wasn’t the best, but the customers loved it and that’s what mattered most.
As the weekend drew to a close, there were tears and heartfelt goodbyes. Many attendees had formed new friendships, and for some, the trip was a rare opportunity to holiday in a supportive and welcoming environment. “This trip is about so much more than bingo,” said Craig. “It’s about creating a sense of community, and I look forward to it as much as the customers do.”
The next Blackpool Bash is already on the calendar for May 2025, promising another unforgettable celebration of the bingo community.
➜ Carlton Assistant Manager Jake and Bingo caller at Dunfermline
➜ Staff from Dunfermline Bingo
➜ Staff and customers enjoying the weekend
Buzz Bingo marks World Stroke Day
To mark World Stroke Day, Buzz Bingo’s CEO Dominic Mansour and Head of Brand Communications, Mark Fletcher went on a visit to the Parklands Stroke Group in Derbyshire.
To mark World Stroke Day there was also a charity bingo flyer played across Buzz Bingo clubs charity bingo game on 29th October which raised nearly £7,000 for Stroke Association. Buzz has now raised over £185,000 for Stroke Association since launching the partnership in 2022, aiming to tackle social isolation after stroke.
The group described their experience visiting Buzz Bingo Derby earlier in the year (see previous issue #11 of Bingo Connect) and shared the importance of their group meetings to helping them build connections and socialise in a welcoming environment.
Dom and Mark shared their stroke stories, and were joined by Julia Simpson and Chris Renninson from
Almost 1 in 7 strokes are fatal
1 in 5 women and 1 in 6 men will have a stroke in their lifetime
22.4 million
Stroke Association who explained the vital role of the 400 community stroke groups that operate around the UK.
Despite the serious conversations, the visit was filled with laughter, fun and lots of biscuits!
Dom took the mic for the weekly prize raffle and Mark presented group leader Anne with a stockpile of purple dabbers designed exclusively for the Stroke and Buzz Bingo partnership.
Around 1 in 4 strokes happen in people of working age
There are 1.3 million stroke survivors
Stroke strikes every five minutes
One third of stroke survivors feel abandoned upon discharge from hospital
Over 65% of stroke survivors leave hospital with a disability people are affected by or connected to stroke
Three quarters of stroke survivors experience at least one mental health problem following a stroke
➜ The Parklands Stroke Group with CEO, Dominic Mansour and Head of Brand Communications, Mark Fletcher
EAG 2025 preview
Once again, the Bingo Association are proud to be hosting the Bingo Hub at EAG Expo – taking place at London Excel from 14-16 January.
The Bingo Hub, developed in partnership with the Bingo Association is part of our commitment to provide operators with the only business-to-business expo catering for the entire out of home entertainment sector. And the Bingo Hub is a chance to celebrate the industry and meet with colleagues in a dedicated high-profile area situated in the heart of the EAG show floor.
Biggest EAG on record
The 2025 edition of EAG Expo will be the biggest since the event was launched in 2010 and will feature two new dedicated sections. The London Casino and Gaming Show and The Social Immersive Entertainment Expo will sit alongside EAG as a natural expansion.
Innovation everywhere you look
At EAG, visitors will have access to the very latest product launches and innovations in out of home entertainment, be able to share insights and experiences with industry colleagues, keep up-to-date on the latest developments impacting the industry and learn more about trends in safer gambling. Our business is about being open to new ideas, new technologies, new experiences and new ways of doing things, and EAG will be bursting with products, energy and enthusiasm for the future.
Bringing bingo together
As is now tradition, the Bingo Association will host a drinks reception at 4pm on both the Tuesday and Wednesday show days, with games of bingo and prize money going to the winner’s charity of choice.
On the Wednesday evening, the BA will invite industry partners and special guests to an amazing night of fun at HiJingo in London. This event has been made possible by the generous and collective support of our Associates, Partners and Exhibitors who are kindly sponsoring the evening.
For more information and to register for free to attend EAG Expo including the Bingo Hub visit: www.eagexpo.com
A night to remember at Crown Bingo Leigh Park
Crown Bingo Leigh Park was filled with excitement in October, as one of its regular players walked away with a £50,000 jackpot on the National Bingo Game.
The lucky winner has been a loyal bingo player for over 20 years. Retired and a regular at the club, Catherine described how much bingo means to her: “Bingo is an amazing social activity. It’s a great opportunity to meet friends, and it’s a welcoming space, even if you attend on your own. I love coming to the club – the team here are fantastic, and it’s my favourite place to play.”
Catherine, who plans to treat her family to a holiday and buy a new car with her winnings, was still in shock when recalling the moment she won. “I was in complete disbelief when I realised. Winning this amount of money is life-changing.”
Gary Bell, Area Manager at Crown Bingo Leigh Park, commented: “We are delighted for Catherine. It’s always fantastic when one of our regular players has such a big win. The atmosphere in the club was electric, and everyone was so happy for her. This is what bingo is all about – bringing
Tour de Club 3000: Huyton pedals for charity
Club 3000 Bingo in Huyton has raised an impressive £5,000 for Zoe’s Place, Liverpool’s cherished baby hospice.
Established in 1995 as the UK’s first baby hospice, Zoe’s Place provides vital respite, end-of-life, and palliative care for babies and young children across Merseyside and the Northwest.
With the hospice aiming to raise £6.4 million to build a new facility with enhanced resources, the team at Club 3000 Huyton decided to step up in a meaningful way. Inspired by their close connection to the hospice(many staff members have personal ties to the charity) they organised a creative fundraiser, the ‘Tour de Club 3000.’
Over several days, staff and
people together and celebrating great moments.”
Miles Baron, Chief Executive of the National Bingo Game, added: “It’s wonderful to see another big win on the National Bingo Game. Whether it’s a smaller independent club or a large national venue, the excitement of creating winners remains at the heart of bingo.”
customers cycled a collective 1,486 miles on exercise bikes stationed in the club’s reception area. Their enthusiasm and community spirit pushed them beyond their original target, with the challenge culminating on Sunday 3rd November.
Robert Cahill, Manager at Club 3000 Bingo Huyton, reflected on the success: “I am so proud of my staff, and a huge thank you to our customers who supported us. This initiative reflects the spirit of Club 3000 Bingo, where community involvement goes hand-in-hand with the fun of bingo. We’re thrilled to contribute to such a meaningful cause and hope our efforts bring
Zoe’s Place closer to their goal.”
Through teamwork and determination, the Huyton club has shown how bingo clubs can make a real difference beyond the game.
Boomerang to have stand-out presence at EAG Bingo Hub
“The most important opportunity of the year to connect with bingo operators and to showcase the ground-breaking technology that underpins the bingo customer experience” is how Andrew Ludlow, Group Chief Executive at Boomerang Digital is describing the Bingo Hub part of January’s EAG Expo.
Boomerang Digital, which was officially launched to the industry at the 2024 edition of the UK’s leading expo for the out of home entertainment sector, is backing EAG 2025 in some style taking the biggest stand presence within the Bingo Hub, which itself occupies a high-profile presence on the EAG show floor.
Explaining the importance of the Bingo Hub and Boomerang’s backing for it, Andrew Ludlow said: “The bingo sector has its own unique personality, and the Hub serves as a meeting point for the entire bingo community.
“With the high degree of cross-over that exists between bingo and the rest of the industry the Hub enables all sectors of the business to meet, network and discuss the issues which impact us all.
“Our presence at EAG reflects the importance of the show to the Boomerang business as well as the sheer breadth of our range.
“Whilst we will be taking the opportunity to showcase the entire portfolio, in terms of specific bingo products and services we will be demonstrating our handheld tablets, our acclaimed machine data management systems – Quantum and Click –the Paystation range, Membership, SMS, Mobile applications, Bonus Jackpots, Bingo Express, Jigsaw as well as initiatives such as our Smarthub self-exclusion platform.
“Boomerang Digital is a technology company and the Bingo Hub at EAG provides an opportunity to launch the game changing solutions which our customers look to the brand for. It provides a focus for our commitment to a sector which we
are immersed in and which we have been serving for more than three decades.
“We’ve got lots to talk about including our exciting plans to help meet the entertainment demands of increasingly tech-savvy end-users.
“In many ways EAG is the perfect place to start the business year.”
For more information and to register for EAG Expo 2025 which will feature the launch of the co-located Social Immersive Entertainment Expo (SIE Expo) and the London Casino and Gaming Show visit: www.eagexpo.com
Mecca Bingo serves up jackpot-worthy spuds with Spudman
This winter, Mecca Bingo brought a unique twist to its clubs with the ‘Jackpot Jack Pot,’ a collaboration with social media star Spudman. The partnership turned the humble jacket potato into a luxurious dish, giving Mecca customers a taste of indulgence alongside their bingo games.
The tour, which ran from 20th November to 4th December 2024, made stops at Mecca Bingo Hull, Stevenage, and Blackpool. At each venue, Spudman served the over-the-top creation free of charge to lucky fans.
Worth £50, the spud featured lobster tail, caviar, black
truffle butter, Gruyère cheese, and edible gold leaf, drawing crowds of bingo players and food enthusiasts alike.
Spudman, known for his viral jacket potato recipes, was thrilled to hit the road. “It was amazing to see people enjoying this gourmet take on a classic,” he said. “It’s been amazing to see so many people share in the love of a great jack pot, and thanks to Mecca Bingo, everyone had a chance to enjoy a taste of something decadent and jackpot worthy – on the house!”
The events were a hit, with bingo fans praising the creativity and fun of the collaboration. Tom Sharpe, Mecca’s manager of culinary innovation, said, “Our players are always in with the chance of hitting the jackpot, and the ‘Jackpot Jack Pot’, takes that excitement one step further. We’re thrilled to have partnered with Spudman on this luxurious new recipe that combines the ultimate comfort food with the excitement of a jackpot win!’’
Meeron launches new website
Meeron has launched a new, modern website to replace its outdated platform, providing members with a streamlined and user-friendly experience.
The updated site offers easier navigation, faster access to information, and a robust foundation for future updates. The redesign aligns Meeron with the Bingo Association’s other platforms, ensuring a cohesive and professional online presence. Built to meet the needs of today’s gaming industry, the site will make it simpler for members to stay informed and connected.
Paul Swindon, Head of Governance & Compliance, commented: “This new website reflects our commitment to supporting Meeron members with reliable and accessible tools. It’s a significant step forward that ensures we can deliver better resources for our community.”
meeron.co.uk
Lightning strikes twice at Club 2000 Bedford!
History repeated itself at Club 2000 Bingo in Bedford when a lucky player scooped a £50,000 jackpot on the National Bingo Game on Monday, 9th December. Remarkably, the win mirrors her mum’s £50k jackpot victory at the very same club back in 2018!
A regular at the club for 18 years, the winner shared her excitement: “Bingo means so much to me … I have been coming to play here with my mother every Monday for the past 18 years, who also won the big prize here back in 2018! It really is a lucky place to come for our family.”
She added, “It was the best day of my life; I can’t wait to share my winnings with my family, we are going to have the best Christmas ever! The team here are fantastic it is
my favourite bingo club. I was in complete shock when I realised, I won”.
James Connolly, Deputy Manager at Club 2000, said: “We are delighted that our lucky member has won £50,000 on the National Bingo Game at Club 2000 Bedford. It’s fantastic news that this life-changing amount has been won by one of our best Monday customers, what an amazing Christmas present.”
Miles Baron, Chief Executive of the National Bingo Game, reflected on the incredible coincidence: “We’re thrilled for our Bedford winner. Her story highlights the joy and connection that bingo brings to families. Clubs big and small can all win big on the National Bingo Game, and we love making winners.”
Wexel Gaming: Celebrating decades of expertise ahead of EAG 2025
Few names in the bingo industry evoke the same level of trust, innovation, and experience as Wexel Gaming. With deep roots in the bingo sector, Wexel Gaming has earned its reputation as a premier provider of high-quality gaming solutions, designed and supported by industry professionals. Founded by Sean Young in 1989 under the name Leisure Electronics, the business has grown steadily, expanding its capabilities and solidifying its position as a leader in bespoke gaming solutions.
In 2012, Sean established Wexel Gaming as a sister company to spearhead new advancements in bingo and beyond.
The journey gained further momentum in 2007 when Chris Shipley joined Leisure Electronics, bringing valuable expertise that helped refine the company’s offerings and reinforce its legacy of exceptional service.
Bingo Plus: Driving growth and innovation
At the heart of Wexel Gaming’s recent success is Bingo Plus, a revolutionary wide-area linked bingo system that has transformed the way bingo is delivered. With over 170 venues already connected to the network (and new venues set to join in 2025) Bingo Plus has cemented itself as the fastest-growing bingo network in the UK.
Operators love it for its simplicity and profitability: no book sales, no caller headaches, and a seamless integration of in-club and online experiences. Players, meanwhile, are drawn to its slick, modern interface and interactive livestreamed games, which bring a main-stage bingo feel to any venue or digital platform.
The innovation doesn’t stop there. Bingo Plus powers venues like LOL Bingo, a new and vibrant bingo brand that epitomizes modern bingo entertainment.
Wexel Gaming and Leisure Electronics have been instrumental in delivering the system that underpins LOL Bingo’s success, creating an experience that keeps players coming back for more.
GTabs: Flexibility for modern bingo venues
Complementing Bingo Plus is Wexel Gaming’s GTabs, a cutting-edge self-service tablet system designed to bring flexibility and interactivity to bingo venues. These versatile tablets offer players a unified platform to enjoy bingo, slots, and roulette games – all on one device.
Equipped with remote crediting and fast cash-out
“With over 170 venues already connected to the network - and new venues set to join in 2025 - Bingo Plus has cemented itself as the fastestgrowing bingo network in the UK.”
functionality, GTabs streamline processes for operators while maximising player convenience and revenue opportunities.
Operators have embraced GTabs enthusiastically, with strong demand highlighting their value. Whether used independently or integrated with Bingo Plus, GTabs reflect Wexel’s commitment to innovative, user-friendly solutions.
Microbet Roulette:
Compact, cost-effective innovation
Wexel Gaming’s commitment to innovation extends beyond bingo with products like Microbet Roulette, a 5-player automated roulette system.
This compact machine is ideal for venues looking to diversify their gaming offerings without requiring significant space. Priced at nearly half the cost of comparable systems, Microbet Roulette delivers an exceptional return on investment, making it a favorite among operators.
The product now features the innovative pre-stake gamble feature, adding an extra layer of excitement for players while enhancing engagement and profitability for operators.
Following its successful debut, Microbet Roulette will once again take centre stage at Wexel Gaming’s stand in The Bingo Hub at EAG 2025. With its sleek design, affordability, and cutting-edge features, it promises to attract even greater interest this year.
Traditional bingo expertise
While Wexel Gaming is at the forefront of innovation, its foundation lies in a deep understanding of traditional bingo. Decades of experience in providing high-quality bingo equipment, software, and support have made the company a trusted partner for operators across the UK.
Recognising a growing lack of technical knowledge surrounding legacy traditional equipment in large destination venues, Wexel Gaming has launched a comprehensive training program. A dedicated section of its facility is now equipped for equipment familiarisation and fault-finding, ensuring operators can maintain and troubleshoot legacy systems effectively.
From supplying reliable, user-friendly bingo systems to offering hands-on training and ongoing technical support, Wexel Gaming remains committed to bridging the gap between classic and modern bingo. This expertise ensures that operators and players alike enjoy the best of both worlds.
A legacy of excellence
From its beginnings as Leisure Electronics to its evolution into Wexel Gaming, the company’s legacy is built on decades of industry expertise and a passion for innovation.
For over 30 years, Wexel Gaming has provided bespoke gaming solutions that meet the needs of operators and players alike. By combining this rich history with a forwardthinking approach, the company continues to lead the market with products like Bingo Plus, GTabs, and Microbet Roulette.
Visit Wexel Gaming at EAG 2025
Wexel Gaming is excited to showcase its industry-leading solutions at EAG 2025, running from 14-16 January at ExCeL London. Visit them at The Bingo Hub to see these cutting-edge products in action and discover how they can transform your business.
It’s all about lounges and laughs!
Bingo has long been a cornerstone of British social life, and LOL Bingo is proving that the game is far from outdated.
With two thriving lounges – one in Harpurhey, Manchester, and the other in Wallsend, North-East England – LOL Bingo is taking a fresh, modern approach – winning over communities and redefining how bingo can be played.
Behind the LOL Bingo brand is Mike Smith, an industry stalwart with nearly 30 years of bingo experience. Starting his career with Top Rank in Halifax back in 1996, Mike has worked across some of the biggest names in the industry, including Mecca, Riva, and Gala Bingo. He managed sites in Teesside, Blackburn, Morecambe, and Fenton, where he was named Manager of the Year, and then went on to lead in senior operational roles, latterly at Buzz Bingo.
“I’ve loved bingo from day one,” says Mike. “Even though I’m quite an introvert, I’ve always enjoyed giving our players personal service. That connection with people is what makes bingo so special.”
Mike’s passion for bingo isn’t just professional, it’s personal. He met his wife, Hayley, through the industry, and the pair now live in Nottinghamshire. A lifelong Manchester United fan, Mike also loves city breaks, country life, and walking his dogs!
The name LOL Bingo says it all: fun, laughter, and community at its heart. Mike envisioned something different when he launched LOL Bingo – a space that was vibrant, accessible, and dynamic, where people could feel at home while enjoying the timeless thrill of the game, without some of the constraints of ‘club bingo’.
LOL Bingo isn’t your traditional bingo hall or amusement arcade. Instead, it’s a welcoming lounge blending the social togetherness of bingo with cutting-edge digital technology.
Customers aren’t tied to rigid session times. They can drop in for a quick game during lunch or spend hours with friends enjoying the experience. From live-streamed bingo hosted by charismatic callers to interactive games on highdefinition screens, LOL Bingo offers a gameplay experience that online platforms simply can’t match.
The first LOL Bingo lounge launched in Harpurhey in February 2022, and quickly became a hub for locals, offering more than just bingo. It fosters friendships, reduces isolation, and provides a space for laughs, chats, and good times.
Wallsend, the newer location, is already following suit, with a growing base of loyal customers who love the combination of a modern gaming experience and the warm, welcoming environment.
“It’s about bringing people together,” Mike explains.
➜ Mike Smith (pictured third from left) with his Harpurhey team
“Whether you’re here to play bingo for 10 minutes or stay for a few hours, we want our lounges to feel like home. No one gets shushed at LOL Bingo!”
With the tagline “Laughing out loud in Harpurhey” and “Laughing out loud in Wallsend,” LOL Bingo always puts community at the heart of its brand.
LOL Bingo stands out thanks to its use of the latest gaming technology. Through its partnership with Leisure Electronics, the lounges feature the Bingo Plus system, providing an immersive gaming experience that combines live-streamed games, interactive caller engagement, and digital convenience. The tech is backed by real peoplehosts who bring energy and personality to every game.
But Mike hasn’t stopped there. Each LOL Bingo employee shares in the business’s success, with 10% of the company’s profits going back to the team. “If we succeed, they succeed,” says Mike. “It’s about creating a sense of ownership and pride among our staff.”
With plans to expand into more communities and launch an online platform at the start of 2025, LOL Bingo is showing no signs of slowing down.
“The high street is going through tough times, and bingo needs to adapt,” Mike reflects. “We’ve created a model that listens to the community and evolves with it.”
LOL Bingo isn’t just reimagining bingo. It’s revitalising the high street and reminding us why this timeless game continues to bring people together.
www.lolbingo.co.uk
Harlow Printing rebrands Bingo division as ‘One to 90’
Harlow Printing has announced a bold rebrand of its bingo division, unveiling the fresh new identity ‘One to 90’ ahead of EAG 2025. With a vision to modernise while honouring bingo’s timeless appeal, the rebranding marks an exciting milestone for the company, following a successful year in the industry.
Sales Manager Andrew Pettit explained the motivation behind the new brand:
“We wanted to reflect our commitment to bingo while staying true to its classic roots. After an incredible 12 months of growth, we felt the timing was right to take this step. With new games in development and our revamped website, www.oneto90.co.uk, now live, we’re ready for what promises to be an exciting year.”
The new ‘One to 90’ branding is designed to streamline customer journeys and highlight Harlow Printing’s range of solutions. Whether it’s bingo books, dabbers, scratch cards, or bespoke fun games, the company’s comprehensive offering is matched by an in-house design studio ready to bring creative ideas to life. Pettit emphasised, “If you’ve got a vision, let us help make it a reality. Our team is evolving alongside our customers, and we excel in crafting innovative solutions, from hybrid mail to app development and website design.”
Harlow Printing’s team, described as the backbone of its success, includes familiar faces like Caroline
Porterfield leading the internal sales team and Gary Wright, affectionately known as the company’s ‘Bingo guru’. Recent additions to the sales team ensure full UK coverage, reinforcing the company’s commitment to serving the bingo industry.
Looking ahead to EAG 2025, Pettit expressed his enthusiasm for the event: “EAG is a big deal for us. It’s the perfect opportunity to showcase our products and share our vision for the future. We can’t wait to talk to visitors about how we can support their evolving needs and show what ‘One to 90’ is all about.”
With this rebrand, Harlow Printing is not only celebrating its progress but also looking firmly to the future, ready to shape the next chapter of bingo innovation.
Club 3000 Bingo announces new Edinburgh club
Club 3000 Bingo, the largest independent bingo operator in the UK, has announced the grand opening of its brand-new, state-of-the-art club at Ocean Terminal in Edinburgh on January 25, 2025, coinciding with Burns Night.
This new venue will replace the current club on Manderston Street, which hosted a celebratory party in November to commemorate its 50th anniversary.
The operator is investing £5.5m in the new club, featuring modern fittings and fixtures to provide a luxurious experience. The move not only benefits Edinburgh’s leisure landscape but also contributes to the local economy with the creation of 25 new jobs, while retaining the current team.
Brian Fraser, founder of Club 3000 Bingo, shared his excitement: “Opening our doors in January 2025 marks an incredible milestone. We’re thrilled to join the Ocean Terminal community and bring our customers an exceptional
environment with top-tier customer service and significant prize offerings.”
Club manager Alistair McBride added: “As we prepare to open, we also celebrated 50 years at our original location in November. Edinburgh has a strong bingo community, and we’re
eager to enhance their experience with outstanding value, exciting prizes, and exceptional service.”
Spanning 27,000 square feet, the new club offers 1,350 seats, 800 free parking spaces, and convenient access to tram and bus stops.
Double jackpot delight for Mecca Bingo in Scotland
Two Scottish bingo players scooped £50,000 jackpots on the same evening during the National Bingo Game session on Sunday, 6th October. The lucky winners, playing just 80 miles apart at Mecca Bingo Dundee and Mecca Glasgow Forge, celebrated lifechanging wins within minutes of each other.
At Mecca Bingo Dundee, regular player Lorraine Scullin claimed the £50,000 prize by matching all her numbers within 16 calls. Thrilled
with her win, Lorraine plans to share her prize with her family and enjoy a luxurious getaway. “Bingo is so much fun, and everyone is so friendly,” Lorraine said. “It really highlighted the amazing community of people I play bingo with.”
Meanwhile, at Mecca Glasgow Forge, an anonymous player hit the same jackpot. Known to regularly meet friends at the club, she’s reportedly planning a celebratory holiday.
This latest win marks the fifth
big National Bingo Game jackpot in the Glasgow area this year, reinforcing the region’s lucky reputation.
Mecca Glasgow Forge caller Isobel Spencer described the moment: “The winner was in total shock. It’s such a thrill to announce a win of this size.”
Mecca’s Director of Bingo, Mike Sime, summed it up: “Two £50,000 wins on the same game is incredible. We’re delighted for both winners and the excitement it’s brought to our clubs.”
Big Money Live: Game-changing omnichannel bingo
Bingo has entered an exciting new chapter with the launch of Big Money Live – a new product offering bingo players the chance to win £100,000 full house prizes every month.
Developed by Buzz Bingo, Big Money Live connects bingo players in a way that hasn’t been done before. This innovative product allows club and online players to participate in the same game simultaneously, creating a shared community experience and a shared prize money pool.
Hosted by professional Live Hosts from a central studio in Derby, Big Money Live shows are streamed directly to Buzz Bingo clubs and buzzbingo.com at the same time, uniting players wherever they choose to play.
For the first time, stakes from club
and online players are combined into a single prize pool. This results in bigger guaranteed full house prizes, regularly awarded to Buzz Bingo players—£2,000 every afternoon, £5,000 every evening and £100,000 each month.
“The way Big Money Live brings players together is amazing,” said Live Host Andy Skene. “And the massive full house prizes are the icing on the cake! It’s always a real community celebration whenever someone wins!”
Dave Evans, Chief Product Officer at Buzz Bingo said, “We’re over the moon to launch the UK’s first bingo game that pools together stakes from our online and in-club players. Only Buzz Bingo customers can now play together, anywhere, any day, at one of our venues or from home. It’s an incredible shared experience with regular six-figure full houses, every month.”
The first £100,000 Big Money Live game was held on Saturday 26th October. Online and in-club players across Britain joined in, and the winning call was made at Buzz Bingo Tooting. “The whole room was on the edge of their seats,” said the General Manager.
“When the winner was announced, the cheers were deafening, and the online chat blew up with people celebrating. It was incredible.”
The next £100,000 game was in November, and once more, the big prize was won again at Tooting (or should that now be Buzz Bingo Twoting? Ahem!).
Following the resounding success of its first £100,000 winners, Big Money Live looks set to go from strength to strength as Buzz Bingo plan more into 2025. ➜ www.buzzbingo.com
Community gaming: A new era for player engagement
Reflex Gaming has launched an exciting new range of Category C Community games, offering an innovative and engaging experience for players across UK bingo halls. Community gaming enhances social interaction by activating shared bonuses across multiple machines, creating a dynamic and connected gaming experience.
New community games menu
The refreshed Category C Community menu features an edge-to-edge layout, making it easier for players to explore and enjoy a wider variety of games. The menu includes 24 games: 6 Community, 5 Max Play, and 2 Gamble+ titles. Four hero icons highlight the top-performing community games: Lucky Gems, Big Game Fishing, Lady Luck Moonstruck, and Maximus Wilds Community. Below these icons, players will find additional Max Play and Gamble+ games, as well as other community titles, all accessible via an intuitive scroll-to-search function.
Games such as Big Game Fishing, Maximus Wilds, Gold Knight, and our Max Play mechanics are designed to appeal to a broad range of players, from those who enjoy traditional slots to those seeking more immersive bonus features. The Gamble+ games offer higher volatility for players looking for bigger risks and rewards.
How the community bonus works
One of the standout features of Reflex Gaming’s updated offering is the community bonus. Not only can this bonus be activated across multiple
machines, but it can also be triggered by any Community game.
Players can participate in the community bonus regardless of the game they are playing, This ensures that every player has a chance to participate in the excitement, creating a sense of shared experience. The bonus can be triggered by any active player, with the bonus being awarded to everyone in the community. Importantly, every player is guaranteed a win during the community feature.
The power of choice
The Menu offers customers a choice – the Community zone where players can enjoy the thrill of a shared bonus experience while playing their favourite game. Or choose one of the many standalone games that offer great themes and features and includes our unique Gamble+ and Max Play suite too.
Cyclone and game pro max cabinets
The new games are housed on Reflex’s Cyclone and Game Pro Max cabinets, offering high-quality visuals and a comfortable gaming experience. Both cabinets are designed to showcase
the latest games and bonus features, enhancing player satisfaction and encouraging longer gaming sessions.
PlayCast community gaming video
For a deeper understanding of how community gaming works, Reflex Gaming has released a PlayCast community gaming video. This video walks players and operators through the mechanics, and the bonus structure, providing a helpful guide to how it all works. Watch it here.
A step forward for bingo hall customers
Reflex Gaming’s Category C
Community games offer a fresh and innovative approach to player engagement, combining traditional gameplay with exciting, modern features. The inclusion of the community bonus and the frequent introduction of new titles are sure to keep players entertained and engaged, while also providing bingo operators with an exciting new product to offer their customers.
reflexgaming.com
Remembering those we lost in 2024
As 2024 draws to a close, we take a moment to honour the memories of those within the bingo industry who are no longer with us.
From club managers to passionate colleagues, each played a vital role in shaping the sector. This tribute is for friends and colleagues across the industry, as we fondly remember their contributions and the joy they brought to our bingo community.
Tom Henderson
Mecca Bolton Caller
Tom Henderson passed away in October at the age of 70. He had been entertaining the people of the town for 50 years. He started calling at the Town‘s Palais before moving to the Top Rank in 1984, which became Mecca. A fantastic caller and tireless charity fundraiser. He leaves behind a legacy of happy memories for everyone that knew him and worked with him.
David Groves
David Groves passed away in August at the age of 64. David joined Granada in 1981 as a trainee manager. He worked in most of Granada’s clubs within the M25 as an assistant and deputy. He then went on to manage Pitsea, Bournemouth, Bristol, Worthing, Leyton and his favourite club, East Ham for Granada. Following the formation of Gala, David was promoted to Regional Manager where he successfully ran Gala’s London region for many years. After leaving Bingo, David worked for Merlin’s Sealife division. After retiring, David settled in Blackpool with his partner Julie.
David is pictured on the left, presenting Dave Vernon with a Regional Manager of the year award at Acton.
Roger Cooper
Roger Cooper, a well known figure in the independent bingo sector, passed away aged 77 in March. His company, Seldis Cooper, operated a number of clubs including Worcester, Spalding, Skegness, Donnington and The Ritz in Castleford. In 2013 he sold the business to Majestic. A well-respected figure in the industry who actively campaigned against the high taxation levels affecting Bingo following the smoking ban.
Udesh Pilley
Udesh Pilley passed away in November aged just 55. He had worked in the bingo industry since 2012 after working in the fitness industry. He worked at a number of clubs in the Southeast for Gala including Aylesbury, Boreham Wood, Barkingside and Enfield. A great personality, full of fun and warmth. He lit up people’s lives at work.
Expert insights: Employment update from Taylor Walton
Day one right for unfair dismissal
In the October Edition of Bingo Connect I outlined the new provisions of the Government’s Employment Rights Bill 2024 (the Bill). Probably the most eyecatching provision of the Bill which at the time of writing is currently before Parliament is the right of an employee to claim unfair dismissal from day one of their employment. The current qualifying period is two years therefore the new proposal represents a radical change.
The Bill introduces a new concept of an initial period of employment which allows the Secretary of State by way of regulatory powers to provide a different standard of fairness during this initial period. In other words, it will allow for there to be a statutory probationary period for an employer to determine the suitability of their newly recruited employee during this period. The Government preference is for the initial period to be the first nine months of employment as stated in its document Next Steps to Make Work Pay which was published at the same time as the Bill. However, the initial period is still subject to consultation and may change.
During the initial period, the employee will still be able to claim unfair dismissal and the employer will have to provide a fair reason for dismissal on one of the following grounds: conduct, capability, that it would be unlawful to continue to employ the employee (for example, the employee is not entitled to work in the UK) or some other substantial reason related to the employee.
Dismissal on the grounds of redundancy is not included as it does not relate to the individual employee. Therefore, if the employer wishes to make an employee redundant after day one due to a drop in business
demand, the employer would still have to go through a consultation process with the employee and meet the current requirement to show that it is a fair dismissal.
Therefore, what will be the hoops the employer is required to jump through during the initial statutory probationary period to ensure it is a fair dismissal? This is where it gets interesting.
In the Next Steps document, it states that the Bill allows employers to operate probationary periods by providing an initial period during which there will be a lighter-touch process for employers to follow to dismiss an employee who is not right for the job.
The question is what does lightertouch and not right for the job mean. Although there will be further guidance forthcoming on what will be reasonable grounds to dismiss during the probationary period, there will inevitably be disputes as to whether or not an employee’s performance was sufficiently poor enough to justify dismissal during the probationary period.
Next Steps also states that the Government is inclined to suggest that a fair procedure should consist of holding a meeting with the employee to explain the concerns about their performance (at which the employee
could choose to be accompanied by a trade union representative or a colleague). The Government will consult extensively, including on how it interacts with Acas’ Code of Practice on Disciplinary and Grievance procedures.
Again this will be area where the employee will be able to challenge an employer as to whether a fair procedure was followed during the probationary period. However, it would appear that the employer must at least hold a meeting to explain why the employment is being terminated and the employee will have the right to be accompanied.
On the basis of the information we have to date, it appears that there will be two types of ordinary unfair dismissals – dismissals which are unfair during the probationary period and those after the initial nine months of employment. This will inevitably lead to the development of new case law in this area which employers will need to be aware of before they dismiss at the end of the probationary period.
The Government has indicated the day one right will not come into effect until Autumn 2026. The implementation date means that an employee recruited in the Autumn of 2024 will still require 2 years’ service to have the right to claim unfair dismissal. However, as time moves on, the length of the qualifying period will gradually reduce so that an employee recruited in the Autumn of 2025 will require 12 months service to claim unfair dismissal. As a result of the gradual reduction employers will have time to get their ducks in a row. Newly recruited employees will need to know the performance requirements of their new role and be informed during the
probationary period whether they are meeting those requirements. If they do fail their probationary period, the employer will then have evidence to demonstrate that the employee was not right for the job and has followed a fair procedure. The day one right will mean no more kicking the can down the road for two years whilst the employer decides whether or not the employee is suitable for their role.
There will be further guidance forthcoming and the probationary period may change, but it now seems certain that the day one right will apply from Autumn 2026. I will return to this topic in future editions when there is further news. Alec Colson is a solicitor and Head of Employment Law at Taylor Walton LLP and advises the Bingo Association on employment matters. He can be contacted on 01582 390470 or via email –alec.colson@taylorwalton.co.uk
Budget 2024how was it for you?
Pretty awful and pretty much as expected!
Regular readers of Bingo Connect will remember that, in the lead-up to Autumn Budget 2024, we warned that, whilst Bingo was unlikely to be a particular target of the Chancellor’s focus for revenue raising, there was a real risk of it suffering collateral damage as broad policies impacted the industry. We also posited that there was a chance the industry might at least be given some good news, amidst the array of tax rises.
At the risk of printing spoilers (if you have not read any press for the last month!), unfortunately, we were right –though the “good news” was slight, and still represented a rise compared to the previous year, just not as much as would have happened if there had been no change. So, what did we see?
Budget arithmetic
To position the Budget in the way that the Chancellor would like us to see it, this was a big spending Budget (over £70bn), financed by tax rises (£40bn) and greater borrowing enabled, at least in part, by a change in the categorisation of government debt. The Minister is relying on the fact that the improvements and growth coming from the spending will outweigh the pain and dampening that the tax rises will inevitably involve. Whether this happens we will only be able to judge in the future. The Office for Budget Responsibility (OBR) forecasts may naturally be pessimistic given that they build in the downside, but they point to a few years of growth due to the increased spending, followed by some pretty meagre years thereafter. The Government will be aiming to prove the OBR wrong and needs business to invest in order to do that.
The main revenue raisers for the Government, and indeed the biggest tax (if I may call it that) for the industry, are the two changes to the employer National Insurance contributions (NICs). The rise in the rate of employer NICs from 13.8% to 15%, coupled with a reduction in the secondary threshold to £5,000 per year, will together increase the cost of employment for the whole of the UK by an estimated £24bn annually, starting next year. This is a rise similar in value to a six-percentage point increase in the corporation tax rate, a policy that the Conservatives introduced only last year.
From the Bingo industry perspective, with over 7,000 employees, this is a big increase. Estimates show net additional employer NICs of just under £5m, once the extension in SME relief has been taken into account, which is more than 50% of the current employer NICs bill. The biggest element of this was the reduction in threshold,
representing on its own an industry cost of over £4m.
But, thinking of the Chancellor as a pugilist, if the rate rise was the jab, and the threshold cut was the cross, the upper cut was the increases in the National Living and Minimum Wages. The National Living Wage rose by 6.7% to £12.21 per hour, and the National Minimum Wage for 18–20-year-olds by 16.3% to £10 per hour. These higher rates will apply from April 2025.
These changes will mean a significant increase in operational costs for the Bingo industry, which employs a large number of people, many of whom work part-time or may be on or close to the minimum wage. It is not just the Bingo industry that is adversely affected – the Budget announcements impose a high burden on the retail, hospitality and leisure sectors more widely. In the years post the pandemic, these sectors (and their clientele) have been already feeling the squeeze, with increases in energy prices, and the wider effects of high inflation.
There remains some debate about how these costs will be met. The OBR recognises that three-quarters (76%) of the costs will fall on employment, through reduced wage increases, reduced hiring and job losses.
Some (cold?) comfort
There were some small consolations in the Budget. Unfortunately, this was not in the form of a cut in, or abolition of, Bingo Duty. However, we did see some action on business rates.
The Government announced its intention to structurally reform the business rates system over the course of this parliament, with the objective of protecting the high street, encouraging investment, and creating a fairer system. There is the promise of a permanently lower multiplier for retail, hospitality and leisure (RHL). This will only arrive from 2026-27 and applies to properties with a rateable value under £500,000. Above this amount there will be a higher
Selected tax measures: revenue raisers and tax cuts (cumulative total 2024-2030)
Source: EY analysis of HM Treasury Autumn Budget 2024 Policy Decisions
multiplier, but at least this applies now by property rather than by business.
There is a temporary measure in the meantime – the announcement of a 40% reduction in business rates for retail, hospitality, and leisure for 2025/26. Like the current reduction (75%), which was due to expire, this remains capped at £110,000 per business.
Beyond business rates, the Exchequer Secretary to the Treasury published a ‘Corporate Tax Roadmap’, which reaffirmed that the corporation tax rate would be capped at 25% for the life of the parliament, along with a number of other commitments that had been part of the Labour Party’s manifesto. The aim is to give businesses the certainty that they need to invest.
One final consolation. After the Budget, the Chancellor did tell Parliament’s Treasury Committee that this Budget was a “once in a parliament reset,” and that she will not be “coming back with more tax increases.” Whether she is able to deliver on this is likely to depend on the response of the economy to the measures and what we see in growth.
Where does the Budget leave UK finances?
As a result of these increases, the UK’s tax-to-GDP will rise by one percentage point, reaching an all-time high of 38.2% by 2029-30. While this is exceptional for the UK, it is still lower than some of our European neighbours, including Germany and France. However, the question remains whether this increased spending will deliver value for money.
Conclusion
While the Budget did include some prospects for business rates, it will be remembered for the significant increases in the cost of employment. The combined impact of increased employer NICs and wage costs will place additional financial strain on Bingo operators.
It is crucial for the industry to keep its needs front and centre in ongoing discussions with the Government. The industry needs to proactively engage with policymakers to ensure that the positive contributions of the Bingo industry, both economically and socially, are recognised and protected. The surveys that members of the Association complete are a key contributor to these discussions with government.
Looking for positives, the Government’s commitment to a Corporate Tax Roadmap and structural changes to business rates provide some hope for long-term stability. Other than this, the positives come from the hope that the £70bn will be spent wisely and give rise to structural improvements and growth. Here is hoping.
Chris Sanger is Tax Policy Leader, and Patricia Gomez Robles is Senior Manager Tax Policy at EY. The EY tax policy network has advisers in more than 85 countries and advises clients on how to effect policy change directly and through strategically engaging policy makers. www.ey.com
Wordsearch
Our winning entry from Issue 11 goes to Annmarie Glover, Buzz Bingo in Barnsley
AETHER
APHRODITE
APOLLO
ARES
ARTEMIS
ATHENA CRONUS
DEMETER
DIONYSUS
EREBUS
EROS
GAIA
HADES
HELIOS
HEPHAESTUS
HERA
HERMES
HESTIA
NIKE
NYX
PAN
PERSEPHONE
PONTUS
POSEIDON
SELENE
TARTARUS
THANATOS
URANUS
ZEUS
WIN a £25 Amazon voucher!
Solve our bumper edition word search puzzle by finding the words hidden in the grid below. Note: The words may be written in any direction including backwards and diagonally.
Don’t ‘myth’ out on winning this issue’s Wordsearch. Even if it does all seem Greek to you, should you ‘divine’ who the 29 gods and goddesses are your ‘labours’ may yield a gift from the Amazons bestowed upon you!
All Bingo Connect Wordsearch competition entries must be received by 31st January 2025. Please email a clear picture or scan of your completed Bingo Connect Wordsearch to info@bingo-association.co.uk along with your full name by the closing date. Alternatively please remove your completed Wordsearch from the magazine, write your name and either your email address or telephone number clearly at the bottom of the page, and send it by post in an envelope addressed to: WORDSEARCH, The Bingo Association, Lexham House, 75 High Street North, Dunstable, Beds LU6 1JF by the closing date.
Terms and Conditions:
All entrants must be aged 18 or over. The Prize is a single Amazon Gift Voucher to the value of £25.00 and no alternative prize is available. All entries, whether sent by email or post, must be received no later than 31st January 2025. Proof of postage or transmission is not proof of receipt. All correct Bingo Connect Wordsearch entries will be entered into a draw and a single Winner drawn at random by The Bingo Association Limited. The Winner will be notified, either by email or telephone, and the Prize sent within 30 days of the closing date and the Winner’s name published in the following issue of Bingo Connect. The competition is organised by The Bingo Association Limited and their decision is final in all matters relating to this.
Reflecting on Labour’s first six months
Friday 5th July 2024, Sir Keir Starmer stands outside the famous door of Number 10 Downing Street, the first Labour Prime Minister to do so in 14 years.
In his opening remarks to the nation, the PM promised that the ‘work of change begins’. 5 months later, he once again delivered a speech to set out his ‘plan for change’ – a reset for the Government early into Starmer’s reign to attempt to regrip the agenda.
Between that time, the new Labour Government discovered the scale of the challenge they have inherited and the difficulties governing Britain in 2024 presents. The first six months has seen Starmer’s Chief of Staff change, the resignation of his first Cabinet Minister and Labour’s poll lead quickly evaporate.
It has also been a tough six months for bingo clubs to navigate. The King’s Speech revealed plenty of legislation that can impact the industry, from the Tobacco and Vapes Bill, the Employment Rights Bill and ‘Martyn’s Law’ – all of which could burden our sector with further cost and regulation.
The Labour Party Conference in September offered an opportunity to showcase the vital role our sector plays in our local communities, providing fun and social activity to a demographic that can often be overlooked. Our charity event was very well attended and saw us engage with three Government Ministers and three MPs from the new cohort. With 335 new MPs elected at the July 2024 election, there remains a huge opportunity and challenge to inform them of the importance of land-based bingo to the social fabric and to Britain’s cultural heritage.
The end of October brought the much-anticipated Autumn Budget, where the Chancellor announced tax
rises worth £40bn. Fears that the landbased gambling industry may have been more targeted by taxation were avoided, but bingo clubs – like all of the business community – face a rise in employer NICs by 1.2 percentage points to 15 from 6 April 2025.
November brought with it similar challenges. The doubling of the amount that licensed bingo premises are required to pay as part of the statutory levy will impact Bingo clubs by an additional £600k a year, coming on top of the measures in the budget which will cost around £12m.
It is hard to sugar coat the actions of the Government since July, which have not been kind to land-based bingo. However, maintaining strong relations across the political system remains crucial, to ensure that the Government start recognising that a thriving land-based bingo industry will heavily support the delivery of their mission to support working
people and grow the economy.
It was encouraging to hear the Gambling Minister, Baroness Twycross recognise in December the role bingo clubs can play in tackling loneliness and a commitment from DCMS to support us “to thrive, not just survive”. 2025 will be an important year for the Government to make progress on these words, we will continue to push for the implementation of the White Paper reforms and continue to advocate loudly to ensure that bingo clubs will prosper, despite the difficult external environment they face.
Dan Baynes is a Public Affairs Specialist at PLMR and advises the Bingo Association on political and media engagement. He can be contacted on 07960 245 492 or via email at bingo@plmr.co.uk
The importance of Licensing Authority licensing policy consultations
The Gambling Act 2005 (The Act) requires local council Licensing Authorities to issue a Statement of Principle, often called a Licensing Policy, which explains how the authority will regulate gambling and exercise its functions under the Act. They may not be the most exciting document in your life, but they are important to the operation of every bingo premises.
Licensing Authorities must publish their licensing policies and keep them under review every three years, and we are entering that cycle once more with many Licensing Authorities currently consulting on proposed changes to their policies. The policies highlight issues, priorities and risks that affect the council’s approach and decision making when it comes to the gambling in their local area. They are relevant when the Licensing Authority are considering new applications, variations to existing licences, visits, inspections and enforcement action.
Operators applying for new licences or more commonly, varying existing permissions, should always take the local council policy into account. The policies provide valuable information as to the questions the authority may ask, the supporting document they may want to see when considering an application, and safeguards which should be considered for implementation to protect customers from harm.
Some local authorities prepare Local Area Profiles, either as part of the policy or as a stand-alone document. The Local Area Profiles highlight specific areas, streets, and locations of concern from a gambling perspective, and any specific local risks identified by the policy, should be considered by the applicant.
The Gambling Commission publish a guidance to local authorities which includes advice that local authority policies may be informed by the Local Area Profile and might include considerations in their profile such as proximity
of other gambling premises, schools, medical centres, vulnerable adult centres, residential centres, food banks, homeless shelters or addiction clinics.
Local policies may identify training requirements and potential operational safeguards and risk mitigation measures, such as the operation of CCTV systems, the use of door staff etc. Some councils even go as far as to provide examples of model licence conditions that could be added to a premises licence to ensure best practice, from the council’s point of view. Of course, each application must be considered on its merits, and a one size fits all approach to regulation of premises is not appropriate. Model conditions should be a consideration and not a mandatory requirement.
What we see from the policies is that some local authorities take a relatively light approach to their regulation of the gambling land-based sector with policies providing guidance, recommendations, and description and not being overly prescriptive.
But then of course there are other local authorities who take a much more hands on approach to the regulation of gambling premises. We have started to see some major proposals in policies which could have a significant impact on both existing and new operators.
The previous government’s White Paper, published last year, proposed a more formal system of Cumulative Impact Assessments, these are similar to those we see and for alcohol licensed premises, where local authorities have
concerns about the cumulative impact of high numbers of premises in a locality, which have a resulting impact on the licensing objectives.
Those recommendations by the Conservative government are yet to be implemented by the new Labour government, and the formal process for introducing Cumulative Impact Assessments is on hold, while other priorities take precedence. Changes to the Act are required, and changes to primary legislation take longer than other regulatory changes, such as to the Licence Conditions and Codes of Practice or to secondary legislation. However, these proposals within the White Paper for the introduction of Cumulative Impact Assessments have motivated some authorities to start to provide more detailed local health and gambling related harm statistics within their policies and Local Area Profiles, Westminster, Hammersmith & Fulham, Manchester and Leeds being examples. This information is currently contained in their Local Area Profiles. Having assessed these local risks, some which may be theoretical or general, several councils have proposed the introduction of limits on hours venues are open to the public, and have identified areas of heightened vulnerability where gambling premises are determined to be a high risk activity. We have seen this with Westminster City Council.
Some authorities have attempted to include a presumption of refusing new gambling premises licence applications or variations in those areas deemed to be high risk or high vulnerability zones. This flies in the face of the regulation of the Act and section 153 which requires local authorities to ‘aim to permit’ the use of premises for gambling. Any presumption to refuse an application directly conflicts with section 153 and could be considered unlawful.
We worked closely with the Bingo Association when preparing its response to Westminster’s consultation, which included vulnerability zones and a presumption of refusal. That engagement resulting in Westminster City Council withdrawing the proposed presumption of refusal.
More recently Hammersmith & Fulham’s proposed policy, which has been subject to public consultation, included a presumption of a refusal for any new bingo premises licence applications within five identified vulnerability zones and three cumulative impact areas, where the council deemed the clustering of gambling premises should be prohibited. The authority also suggested that any new applications of bingo should be subject to further requirements when the operation is proposed past recommended terminal hours of 10pm. We have, with the Bingo Association, objected to this proposal.
These examples demonstrate the importance of operators engaging with public policy consultations and considering all proposed amendments to ensure that they retain their voice in the discussion. While many proposals may not be significant, some could have a detrimental impact on the sector, and it’s easy to miss the opportunity to challenge the proposals if you do not engage in the public consultation.
Nick Arron is the lead partner for the Betting and Gaming Team at Poppleston Allen LLP . Poppleston Allen act for The Bingo Association and advises its members. Nick can be contacted via email n.arron@popall.co.uk or telephone 07968 805559. www.popall.co.uk
Honouring long service: A tribute to dedication in bingo
In this issue, we celebrate those who have dedicated decades to the industry, leaving a lasting legacy of commitment and passion. From floor staff to club managers, these individuals have shaped the game, and through this collection of photos, we honour their long service and the indelible mark they’ve left on bingo’s rich history.
Bingo has a long history in the UK where it has always been about people, community and fun. Since it became popular here in the 1950s and 60s, operators, the media and private individuals have been there to record events and occasions, capturing unique moments, people and places that have played their part in bingo’s rich history. Since 2015 Sean Connolly – known by many in the bingo sector – began sharing all his old bingo photos on Facebook ‘Bingo Photos Old and New’ and has posted over 7,000 images of people and clubs which has enabled a great many colleagues to reconnect.
Manager Liam Watkinson presents Mark James and Karen Bellas with their long service awards in 2023 at Buzz Bingo Middlesbrough. ➜
Alan Fox (centre) presenting long service awards to Chris Scott and Gina Matthews at Top Rank Burton in 1991. ➜
If you have bingo images that you would like to donate to and/or share with Sean, please contact him via Facebook @old.bingo.photographs or email: seanconnolly431@hotmail.com
Buzz Bingo’s Cathy Drake (pictured left), who clocked up 40 years of loyal service at Barkingside earlier this year.
Steve Longstaff presenting Yvonne Lane with her 50 year service award. Photo taken March 2020 in Buzz Bingo at The Kingsway in Aberdeen.
Well done to Shona Spencer who has clocked up 20 year’s service with Mecca Bingo at The Forge in Glasgow. Pictured here with Paul McGlinchey.
2022 marked the 25th anniversary of the opening of Club 3000 Bingo Huyton. General Manager Robert Cahill recognised the commitment of colleagues who had service of between 2 and 25 years.
Simon Wykes with Gala Bingo’s long service award winners back in 2011.
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