Increasing staff mobility In 2019, BIL launched a pilot scheme enabling certain staff to work remotely. The health crisis has since accelerated this trend on a large scale. We meet with Olivier Kormann, Head of People Care, Benefits and Solutions at BIL, to find out more.
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IL’s work environment has changed vastly over the past few years. In 2019, the bank launched its Mobile Working scheme (its name is a reference to home working), which aimed to increase staff mobility globally. “This initiative responded to employees’ call for more flexibility, to have the opportunity to work from several different places, be it the office, at home or with clients,” details Olivier Kormann. A technological tool approved by Luxembourg’s financial supervisory authority, was designed for this purpose. In order to decentralise banking activity from outside the usual company offices, the company is required to implement a special technical framework to ensure security and confidentiality. The scheme was positively received with quasi-unanimous support, with employees experiencing greater convenience in their daily working life. Employees spend less time commuting and have a better work-life balance. And
finally, it enables staff to maintain close client relationships and has a positive impact on the quality of service at the bank. This trend is only set to grow in the future. A demonstration of resilience When the health crisis kicked off in March 2020, the Bank had to implement the initiative more quickly, expanding it across more employees. Thanks to the IT teams’ tireless efforts, in the space of a few weeks, BIL had rolled out its teleworking tool across as many members of staff as possible while remaining fully operational. “The Bank and its employees demonstrated tremendous resilience during this period, with no impact on performance during this rather unsettling time.” The Bank wants to use teleworking to promote another way of working. Managers require new skills, such as managing a team remotely. Employees are more independent when working from home, and so managers need to
“ BIL is fully operational with all staff working remotely.” 44
