360° access to BIL T
he world of banking services has changed dramatically over the past few years. As digital apps have become the norm, clients today are more connected and better informed. Fast, flexible and practical: it’s what clients expect when handling their day-to-day banking operations. They also want personalised advice when embarking on a new project. And this is where BIL’s employees truly stand out. The Bank’s strategy is to the point: “more digital, more human”. Digital can’t replace humans, but it does, however, enable advisors to spend more time concentrating on their clients’ life goals. To meet expectations, BIL has increased its range of services and its distribution network. With this 360° approach mixing human and digital, BIL can offer the right service, at the right place, at the right time. So for every customer request, there’s a special point of contact, adapted tool and advisor on hand, providing non-stop access to all the Bank’s services. For physical access, BIL’s branch network criss-crosses the country. The branches have been fully re-designed to meet clients’ advisory needs. For remote access, a team of advisors are on hand at BIL Direct Center, answering questions and helping clients with day-to-day operations. For digital access, the Bank’s online platform BILnet gives users access to all the Bank’s services 24/7. BIL customers can conduct transactions anytime, anywhere. 360° access to these services is essential for maintaining close client relationships.
