Your One-Stop Shop for All Social Media Management

RESPONSIBLE & SCALABLE TECH

SOCIAL MEDIA HAS BECOME a central part of modern day society. It is a one-stop shop in the palm of your hand that provides you access to people, products and businesses all over the world.

Looking for new boots this winter? Head over to one of the millions of accounts sharing their outfits on TikTok. Interested in purchasing a new razor? Just check the Instagram page of the item to see reviews from previous buyers. Ever purchased something after getting sucked in by a Facebook ad? We’ve all been there! The power of social media is its omni-presence in everyone’s life - and that’s where the potential lies for businesses as well.

YET THIS IS ALSO PRECISELY THE PLACE where businesses can go wrong. What started with MySpace back in the day has evolved into a behemoth of an industry – Instagram, Facebook, Twitter, TikTok, YouTube, Snapchat; the list goes on. To add another layer of complexity, each platform has its own type of content that does well on there – what works great on Instagram might be a complete fail on YouTube. Yet, the importance of a cohesive, multi-platform strategy should not be lost on any business executive. This raises a question that is crucially important when establishing your business’ social media strategy – how should one manage the differing sets of (prospective) client data that gets collected through these platforms?

THESE PAIN POINTS ARE the exact reason why the Akoma Conversational Platform was developed. Akoma is a cloud-based, robust omni-channel conversational platform that provides a single screen for all your social media and communication channels. The beauty of this innovative platform is its unlimited scalability potential and ability to provide a consistent and reliable customer experience. Driven by cutting-edge technology, Akoma supports your business from both angles. Internally, it provides an easy way of managing a user’s access level, reducing corporate risk. On the other hand, the platform consolidates customer interactions with various digital channels (social media, messaging, email) to a single screen – allowing enhanced customer service that is manageable from a single base. The Akoma platform leverages Artificial Intelligence (AI) and Machine Learning (ML) to provide a more personalized service to end clients. Powerful features include message scheduling, reports and analyses, integration with back-end systems such as ERP, CRM and helpdesk tools and the conversation flow builder.

SOCIAL MEDIA IS A CRUCIAL PART of your business’ marketing strategy, but it doesn’t have to be stressful to manage. Take the first step, create a profile, and start engaging with your customers using the Akoma Conversational Platform at akoma.ai