Build agility into your communications

Businesses run on communications. It doesn’t matter what information you have if it doesn’t make it to the right person at the right time.

TEXT: DAVID J. CORD

Line Carrier is an expert on business communications. Founded in 2008, the Espoo-based company is part of privately owned SFG Yhtiöt. Line Carrier are a next generation hybrid teleoperator, combining traditional voice solutions with mobility and software on a cloud-based platform.

“Companies need reliable communications, so we provide solutions using all three major Finnish carriers,” says Niko Tarjasalo, CEO of Line Carrier. “This gives us a secure and effective offering that companies can trust.”

Line Carrier provides business communication solutions for mobility, Microsoft Teams, customer service platforms and tailored telco services.

“We have our own developers and programmers, so we can make bespoke solutions,” Tarjasalo continues. “Every business has their own requirements, so we work with them to create a specific solution. In this way we can add the most value.”

Line Carrier can combine multiple channels such as phone, chat, whatsapp and email into one application.

Their customer service platform is a good example of what they can do. Line Carrier can combine multiple channels such as phone, chat and email into one solution. This greatly improves organisation, productivity and efficiency. Customers have a better experience.

“It’s more than just customer satisfaction,” Tarjasalo points out. “It improves employee satisfaction, too, by making their jobs easier. We also provide better and more useful information which can be used for business intelligence and improving sales.”

Yet external communications are only part of the picture. Companies also have critical internal communications which also need to be properly managed.

“We use so many different ways to communicate with our colleagues: email, chat, SMS, different messaging services and more,” Tarjasalo says. “We are developing a new corporate communications app which combines all these into one omnichannel service. Now all your messages will be in one place and you won’t have to worry about different user interfaces or where a particular message is located.”

Some of Line Carrier’s customers are helping to develop the new service. This co-creation process will help ensure it provides real value to how companies communicate internally. The end result should ultimately be an improved bottom line.

“We plan on launching the new communications solution in the spring,” says Tarjasalo. “In the future we will expand outside the Nordic region to help more companies throughout Europe. I’m very excited about all we have coming to better serve our customers.” |

If you want to learn more about how Line Carrier improves corporate communications, please visit linecarrier.fi