Order Changes Cancellation Policy 1. 72-hour Cancellation Policy. The Customer shall have 72 hours from the time an order for a building is made to cancel the purchase in full. If the Customer gives notice of cancellation within said 72-hour cancellation period, then the Customer shall receive a full refund of any deposit paid to Big Buildings Direct, LLC. After said 72-hour cancellation period, the deposit shall become non-refundable except as specifically outlined in this agreement.
2. Cancellation due to Permitting. The Customer is entitled to cancel the order and receive a return of the deposit if after diligent effort, a request for a permit is denied within 90 days of signing. In order to be entitled to a refund of a deposit under this paragraph, a document indicating that a permit application is being denied must be signed by a state, local, or federal government official. Big Buildings Direct, LLC shall have the right to speak to the applicable governmental authority to confirm the denial. The Customer shall provide any authorization necessary for the government to speak directly to Big Buildings Direct, LLC.
