2 minute read
Order Changes
from Test 4
Cancellation Policy
1. 72-hour Cancellation Policy. The Customer shall have 72 hours from the time an order for a building is made to cancel the purchase in full. If the Customer gives notice of cancellation within said 72-hour cancellation period, then the Customer shall receive a full refund of any deposit paid to Big Buildings Direct,
LLC. After said 72-hour cancellation period, the deposit shall become non-refundable except as specifically outlined in this agreement.
2. Cancellation due to Permitting. The Customer is entitled to cancel the order and receive a return of the deposit if after diligent effort, a request for a permit is denied within 90 days of signing. In order to be entitled to a refund of a deposit under this paragraph, a document indicating that a permit application is being denied must be signed by a state, local, or federal government official. Big Buildings Direct, LLC shall have the right to speak to the applicable governmental authority to confirm the denial. The Customer shall provide any authorization necessary for the government to speak directly to
Big Buildings Direct, LLC.
3. Other Cancellations. If the Customer is not entitled to cancel an order pursuant to paragraph 1 or paragraph 2, then the
Customer will only be entitled to cancel an order only if permitted by the manufacturer of the purchase building. In no case will the Customer be entitled to a return of the deposit unless in compliance with paragraph 1 or paragraph 2.
4. If the customer is not entitled to an order pursuant to paragraph 1,2 or 3; Big Buildings Direct does offer that the customer can request building deposit to be used as a credit on file. Customer will request and confirm to cancel current building project with Big Buildings Direct. I understand that
Big Buildings Direct will be turning building deposit from the original order to a credit on file to be used at a later date towards a future building order with same value or higher than original order.
If you need to cancel an order, it is best to reach out to our Building Success Team. They can be reached via email or text for the fastest response.
Refund Process
Any refunds processed will be to the original form of payment. We do not make refunds to any form of payment except the one used for the down payment.
Refund Timeline
Once a cancellation request has been made, it can take up to 45 days to be processed. Once the refund has been made, it can also take your bank 7 business days to process.
