Role briefing
Head of 105 Victoria Street
JLL Property Management
Overview
An exceptional opportunity has arisen for a highly skilled property management professional to lead the operations of one of London’s most iconic and forward-thinking developments, 105 Victoria Street. This is more than a management role; it is a chance to be the custodian of a landmark property that is redefining the modern workplace and an ambassador for the local community and the client.
About the building
Located in the heart of London, 105 Victoria Street is a landmark development offering 500,000 sq ft of world-class workspace across sixteen floors. This building is designed to set new standards for the modern workplace.
More than just an office, 105 Victoria Street is a community-driven destination with social value at its core. It features an incredible 89,000 sq ft of amenities, including a publicly accessible “Village Square,” a multi-purpose sports arena, and a community auditorium. Extensive green spaces are integrated throughout, from an urban farm and living walls to a unique rooftop “walk and talk” track, creating a vibrant environment for wellness and connection.
Supporting an active lifestyle is central to the design, with a stunning spiral cycle ramp leading to an activity zone complete with a gym, cycle repair shop, and full end-of-trip facilities. This commitment to wellbeing and sustainability is evident in its ambition to be the UK’s largest all-electric, net-zero-carbon office, targeting BREEAM Outstanding, NABERS 5.5* and WELL Platinum certifications.
About BGO
BGO is a leading global real estate investment management advisor and a recognised provider of real estate services. With a truly global reach, BGO has offices in 25 cities across twelve countries, managing approximately $89 billion in assets for more than 750 institutional clients. Their expertise spans the management of office, industrial, multi-residential, and retail properties worldwide.
105 Victoria Street marks a significant milestone in JLL’s strong and growing relationship with BGO. It is our third major office instruction with the firm in Central London, in addition to the more than 8 million square feet we manage for them in the U.S.
For this flagship project, BGO is committed to creating a space with social value at its heart, aiming to deliver a lasting positive impact and legacy for the surrounding community.
About JLL Property Management
Building value for the future
At JLL Property Management, we pride ourselves on our vertically integrated team that creates deep, strategic value across our operations. We work collaboratively across disciplines to deliver exceptional property management solutions that support long-term growth and success for our business and the clients we serve.
Empowered by data
Our property management approach is data-driven. We use cutting-edge technologies and analytical insights to make informed decisions that optimise asset performance across our managed portfolio. This data-first approach helps clients reduce operating costs, deliver against their sustainability commitments, and support wellbeing.
Managing risk proactively
We take a comprehensive, forward-thinking approach to risk management across our property portfolio. Our teams are committed to maintaining rigorous regulatory compliance, creating safe and productive environments, and implementing strategic protocols that safeguard our operations and ensure long-term success in a complex real estate landscape.
A relentless focus
We strive to perfect the delivery of our services as we build the best property management platform in the industry, become the market-leader in occupier experiences, attract and develop top industry talent, and be recognised as the property manager of choice.
About the role
Head of 105 Victoria Street
This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London’s groundbreaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks.
You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities. At JLL, we are
collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role exemplifies that commitment as you lead the transformation of how people experience the modern workplace. Your expertise will drive the creation of an exceptional community hub targeting BREEAM ‘Outstanding’ and WELL ‘Platinum’ certifications, while managing multi-million-pound budgets and fostering collaborative partnerships with diverse stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will embody this as you build unified teams spanning JLL employees and third-party service partners to deliver unparalleled client and occupier experiences.
Responsibilities
• Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions
• Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies
• Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication
• Oversee the mobilisation and transition of building operations from construction completion to full operational capacity
• Coordinate and manage the performance of multiple thirdparty service contractors through KPI monitoring, regular reviews, and partnership development
• Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation
• Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention
• Champion sustainability and ESG programmes aligned with the building’s net-zero carbon objectives and certification targets
• Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative ‘One Team’ approach
Required qualifications
• Proven experience as a General Manager or Senior Operational Leader in Grade A commercial property management
• Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation
• Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects
• Comprehensive knowledge of building systems, including HVAC, lifts, security, and M&E operations in complex commercial environments
• Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners
• In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties
• Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management
• Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards
Preferred qualifications
• Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials
• Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5* or ESG programme implementation
• Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments
• Proven track record in customer experience strategy development and community building within commercial properties
• Experience with property management software systems and data analytics for performance measurement
• Strong presentation and communication skills with experience reporting to senior stakeholders and boards
• Knowledge of the London commercial property market dynamics and regulatory environment
• Bachelor’s degree in Property Management, Facilities Management, Business Administration, or related field
About JLL
Global integration
JLL Property Management UK is now aligned with our global organisational structure, Real Estate Management Services (REMS), providing enhanced access to international best practices, a worldwide network of expertise, and expanded career development opportunities.
This strategic integration enables our UK team to leverage global resources while delivering consistent, high-quality service that benefits both our clients and professionals. Welcome to a brighter way.
