Paradise CM Candidate Pack

Paradise, Birmingham Building Community Manager Role Briefing

Paradise, Birmingham Building Community Manager Role Briefing

JLL

Paradise Birmingham

JLL is a global leader in real estate and property management, with 115,000 people around the world and over 6,000 here in the UK. Within the UK business, the Property & Asset Management division where Bewonder* sits - is home to 1,300 experts shaping the future of some of the country’s most iconic and inspiring spaces.

The £1.2bn Paradise Birmingham estate is one of the most high-profile city centre commercial developments in the UK and the city’s premier business address.

JLL goes beyond simply managing buildings, it helps shape places where people and business can truly thrive - blending innovation, service and community to create lasting impact.

With a culture built on collaboration, inclusion and opportunity, JLL offers its people the chance to grow, contribute meaningfully, and be a part of something bigger.

MEPC MEPC is a leading UK developer and asset management firm, known for creating vibrant, sustainable places that bring people together to work, connect and thrive. With a strong focus on community, wellbeing and design, MEPC’s developments go far beyond bricks and mortar - they’re built to foster creativity, collaboration and long-term value.

At the heart of the MEPC portfolio is Paradise Birmingham - a landmark destination that blends world-class architecture with curated public spaces and a growing community of businesses, residents and visitors. MEPC is committed to creating environments that feel alive, welcoming and future-focused.

Five of the eight new buildings have been completed, including four office buildings and The Octagon - the world’s tallest pure octagonal residential tower.

The final phase will include a new hotel, a further 2/3 office buildings and new public realm.

Over 6,000 people already work across the estate which is home to over 15 office occupier businesses and 7 restaurants and bars. A gym will be opening in late 2025, together with further food and beverage offers.

The Paradise estate and building teams work together as one team to deliver the highest quality service to the estate’s occupiers and visitors.

Community Manager Objective of Role The purpose of this Community Manager (CM) role is to play a key role in the creation and delivery of a bespoke community and visitor experience & engagement programme for the occupiers and visitors across Three Chamberlain Square and Two Chamberlain Square – two landmark locations within Paradise Birmingham. The aim is to achieve greater occupier satisfaction and establish these properties as premium office buildings with exceptional amenity and wellness space. The role will also include involvement in daily operational matters within the building, which will further support improved occupier satisfaction.

Team Structure The Community Manager will report directly to the Customer Experience Director at Bewonder*, with a dotted line reporting relationship to the Facilities Manager. They are expected to build a strong, collaborative relationship with the Property Manager, seeking guidance where appropriate. The role also involves day-to-day coordination with the Front of House and Food & Beverage teams.

Values, Vision and Culture The Paradise Birmingham brand values, asset vision, and cultural identity set the standard for how Three Chamberlain Square and Two Chamberlain Square are experienced by occupiers, visitors, and partners. These two buildings represent the future of workplace design – blending sustainability, wellbeing and connectivity, with success being defined by how visibly and consistently this culture is reflected across every interaction, space and service touchpoint.

Working closely with the Facilities Manager, you will act as a custodian of the Paradise brand and its values – ensuring that the distinct identities of both buildings are understood, upheld and expressed in everything from customer service to operational delivery. You will support JLL, Bewonder*, Marketing (Core), and all service partners in aligning with this vision, helping create premium, forward-thinking, and community-driven environment that elevates the occupier experience at every level.

Measures of Success •

Occupier & Customer Satisfaction

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KPI performance of service partners

Main Duties and Responsibilities Community and Events •

Working with the FM and Property Manager, act as the lead contact and coordinator for the building marketing, communication, and events - working closely with the marketing (Core), Estate (AY) and Food & Beverage (F&B) teams.

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Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events.

Meeting minutes are to be captured and shared with the FM and Property Manager.

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Working closely with Core and the FM to create and oversee an engaging and vibrant community/ place making strategy targeted at connecting the customers across Three Chamberlain Square and Two Chamberlain Square within Paradise Birmingham. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses, and wellbeing programmes for occupiers.

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Work closely with the Core team, and support occupier and visitor feedback programs and surveys as appropriate and use the feedback to inform strategy.

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Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including Paradise App. This will include the supply of content to Core to publish on the Paradise App and screens.

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Supporting JLL, Core, Estate, and client initiatives and projects at site level to ensure site and Company success.

Supporting the control and management of the budget assigned to events for each service charge year. Where possible, raise external revenue through events activities, supporting the F&B supplier.

Maintain confidentiality of all appropriate communications and documentation.

Operations • Inform the FM and Property Manager of any occupier matters that may influence valuation/investment considerations, including assistance in monitoring tenants’ compliance with covenants.

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To support the FM and Property Manager and have a good understanding of the financial management of the property. Working with the FM on service charge budgets, monitoring of expenditure, variance reporting and year-end service charge reconciliation. Also assisting with raising and administration of purchase orders.

To have an awareness of the principal terms of occupiers’ leases as they affect the facilities management of the property and the Client’s obligations to provide services, including clarity on the extent of the common areas of the building.

Support JLL and the Client’s programme in relation to environmental and sustainability policies, alongside ESG criteria.

Knowledge, Skills and Experience •

Strong interpersonal skills.

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Strong verbal and written communication skills.

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Exceptional organisational and multi-tasking skills.

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Intermediate to Advance Microsoft Office skills.

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CRM experience.

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Workplace app would be advantageous.

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Understanding of well-being programmes.

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Experience of small to medium scale event management.

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A passion for customer experience.

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Project management experience.

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Building management/Facilities management operational experience desirable.

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Innovative thinking - be different and bold in approach.

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Be ambitious and commercially minded.

Application For further information please contact: Claire.Brown@jll.com Or to make an application please click the link below.

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