Why effective recognition processes demand focus, understanding, communication, personalisation, and widespread company support to fulfil their purpose. Facing the realities of burnout.
YOU
WE DO the likelihood of a fire starting your presmises?
Commercial property owners have a legal and ethical obligation to ensure their buildings are safe from potential fire hazards.
How
we help?
Carlin’s Fire Risk Assessors provide comprehensive assessments for commercial properties in Southampton ensuring safety measures are in place, focusing on protecting life and property.
Our services include onsite assessments, detailed action plans, and follow-up calls to discuss findings and clarify any points raised.
Welcome to Better Workspaces Magazine, your source for insights and guidance on creating safe, efficient, and healthy work environments.
Our featured articles this issue dive into the topic of what good mental health looks like and we tackle the pressing issue of burnout, shedding light on the realities faced by many individuals in today’s high-pressure environments. Additionally, we highlight the importance of rewarding safe behaviour in the workplace, and how it can create and support a culture of safety and well-being for all employees.
We’re pleased to announce the addition of Matthew Peacock to our team and this issue also features an insightful interview with Natasha Carlin Director Training
The Better Workspaces Magazine is printed on material from a sustainable source sourced paper. FSC® Certified, and awarded the EU Ecolabel, the Edixion Offset range is compliant with ISO 14001, ISO 9001 and ISO 9706.
Once you have finished with your copy please pass it onto a colleague or business partner to read and recycle.
and Development. Never one to shy away from a challenge. Natasha shares her career jounrey to date, and the passions and pursuits that have taken her around the world.
As always, our Resources section offers a wealth of training and development opportunities, along with a useful business directory to support your ongoing efforts in creating a safer and healthier workplace. We hope that the articles and resources in this issue will inspire you to prioritise mental well-being and safety in your workplace.
Thank you for joining us on this journey to Better Workspaces.
JAINE BOLTON EditorThe Better Workspaces Magazine is published for Carlin Ltd and is shared with its members and clients free of charge. Both Carlin Ltd and the magazine’s publisher strive for the highest quality standards. All efforts have been made to ensure the accuracy of the content; however, Carlin Ltd nor the publisher can be held liable for any missing information or errors that may be present. The opinions in this magazine do not necessarily reflect those of Carlin Ltd.
Recognising the signs of good mental health is just as essential as recognising the signs of poor mental health for understanding our own well-being and knowing when to seek support if needed.
While mental health will naturally fluctuate over time, there are several indicators that suggest a person is in a state of positive mental well-being.
Good relationships are important for your mental wellbeing. They can help you to build a sense of belonging and self-worth, give you an opportunity to share positive experiences, provide emotional support and allow you to support others.
DON’T: rely on technology or social media alone to build relationships. It’s easy to get into the habit of only ever texting, messaging or emailing people.
Being active is not only great for your physical health and fitness. Evidence also shows it can also improve your mental wellbeing by; raising your self-esteem, helping you to set goals or challenges and achieve them causing chemical changes in your brain which can help to positively change your mood.
DON’T: feel you have to spend hours in a gym. It’s best to find activities you enjoy and make them a part of your life
Research shows that learning new skills can also improve your mental wellbeing by; boosting selfconfidence and raising self-esteem helping you to build a sense of purpose, helping you to connect with others. Even if you feel like you do not have enough time, or you may not need to learn new things, there are lots of different ways to bring learning into your life.
DON’T: feel you have to learn new qualifications or sit exams if this does not interest you. It’s best to find activities you enjoy and make them a part of your life
Research suggests that acts of giving and kindness can help improve your mental wellbeing by, creating positive feelings and a sense of reward, giving you a feeling of purpose and self-worth, helping you connect with other people. It could be small acts of kindness towards other people, or larger ones like volunteering in your local community.
DON’T: over stretch or over commit yourself. The smallest gestures can have the biggest impact.
Paying more attention to the present moment can improve your mental wellbeing. This includes your thoughts and feelings, your body and the world around you.
DON’T: go in all guns blazing. For mindfulness to truly help people, it needs to have a consistent place in our lives. You don’t need to practice for hours. Just 5 minutes a day is a great start.
There are little things we can all do to lift our mood or ease our anxiety – we need to find what works for us. This could be as simple as taking a walk in nature, prioritising our sleep or opening up to a friend. Our little thing, if we keep doing it, will make a big difference to how we feel.
The NHS Every Mind Matters campaign provides free, practical tips and advice. If you’re struggling with your mental health and wellbeing, the NHS offers a simple mental health quiz that could help. Answer 5 simple questions to get your personalised mental health action plan, with tips and advice to help you look after your mental health and wellbeing.
Be kind to your mind, because doing the small things can make a big difference.
If you want help to deal with anxiety or low mood, tips to reduce stress or advice on how to fall asleep faster and sleep better, scan the QR Code.
Mental Health Awareness Week starting 16th May, is led by the charity the Mental Health Foundation and it’s the biggest opportunity for the whole of the UK to come together to focus on getting good mental health. The week aims to tackle stigma and help people understand and prioritise their and others’ mental health. VISIT: www.mentalhealth.org.uk/get-involved/fundraising
UPCOMING AWARENESS DAYS & CAMPAIGNS
MAY 1st - 31st National Walking Month
13th - 19th Mental Health Awareness Week 20th International Human Resources Day
JUNE 1st - 30th PRIDE Month
10th - 16th International Men’s Health Week
14th World Blood Donor Day
24th - 30th World Wellbeing Week
29th Armed Forces Day
JULY 1st - 30th Plastic Free July 1st - 7th Alcohol Awareness Week
AUGUST 1st Cycle to Work Day
SEPTEMBER 1st - 30th Sleeptember
1st - 30th World Alzheimer’s Month
10th World Suicide Prevention Day
16th - 22nd Recycle Week
25th - 1st Oct UK National Inclusion Week
OCTOBER 7th - 11th National Work Life Week
10th World Mental Health Day
1st - 31st Black History Month
1st - 31st Cholesterol Month
NOVEMBER 4th - 9th Talk Money Week (MAPS)
18th - 24th National Self Care Week
DECEMBER 1st - 31st Decembeard
2nd - 8th National Grief Awareness Week
Provide a voice for your people to support and share what matters to them.
The pressure to perform can seem relentless, and burnout is becoming a significant concern. The pandemic has transformed the way many of us work, with a rise in remote or hybrid work set-ups and increased reliance on digital workflows.
According to the Mental Health UK Burnout Report from January 2024, half of UK workers still operate from a fixed location like an office. However, a growing number have adopted hybrid or agile arrangements, with some working remotely or at various locations.
Burnout, as defined by the World Health Organisation, isn’t just feeling tired; it’s a phenomenon specific to work contexts, characterised by decreased efficiency, motivation, and even withdrawal from work-related activities. Recognising burnout is crucial because it drains energy, affects morale, and can lead to long-term health issues.
Despite these challenges, many workplaces lack adequate frameworks for recognising and preventing burnout. Only a small percentage of employees are aware of measures their employers have put in place. So, what can employers do to support their teams and foster a healthy work environment?
Develop Policies and Cultivate Culture
Implement strategies and policies focused on mental health, regularly analyse workplace stress factors, provide support plans for employees, and maintain open dialogues about workload and challenges.
Advocate for Proper Breaks
Encourage regular short breaks during work hours to help employees recharge and maintain focus.
Manage Work Distribution
Monitor workloads to ensure they are manageable and distribute tasks appropriately to avoid overwhelming employees.
Promote Workplace Flexibility
Offer commuting options and flexible scheduling arrangements to support better work-life balance.
Inject Enjoyment
Organise team-building activities or social events to relieve work-related stress and foster camaraderie among colleagues.
Leadership plays a crucial role in fostering a supportive work environment by promoting clear communication, encouraging breaks, and maintaining a nurturing culture. However, preventing burnout requires ongoing effort from both employers and employees. It’s about recognising the importance of mental health in the workplace and creating a supportive environment where well-being is prioritised alongside productivity.
By Mental Health UK
STEPS FOR ASSESS COMPETENCE
Ensuring employee competence is vital for promoting workplace safety and boosting productivity.
By taking a proactive approach to competence management, your business can make certain that your workforce have the necessary knowledge and skills to perform their roles effectively and safely.
Understanding what competence means. Competence is a combination of an individual’s training, skills, expertise, and knowledge that enables them to safely carry out various tasks. Additional factors such as attitude and physical capability can also affect a person’s competence.
Employers should consider staff competency when conducting risk assessments to identify the appropriate level of information, instruction, training, and supervision required. By taking an inclusive approach and viewing competence in health and safety as an integral part of workplace activities rather than an add-on or afterthought is key.
An individual’s competence should be tailored to their specific job role and related occupational hazards. For example, the health and safety competence required for working in an office will differ from that needed on a construction site.
Assessing competence in the workplace is crucial for ensuring the safety and productivity of your organisation.
Employers and business owners should take a proactive approach to competence management by providing staff with the necessary resources, training, evaluations, and support needed to excel in their roles.
Investing in competence ultimately contributes to enhanced workplace performance, increased employee retention, and reduced risks of accidents or incidents.
Establish clear job descriptions outlining expected duties, responsibilities, knowledge requirements, essential skills, qualifications, experience levels, and competencies.
Adopt criteria-based recruitment processes such as competency-based interview questions or psychometric tests.
Implement comprehensive induction programs for new employees that include familiarisation with your organisation’s health and safety procedures.
Offer regular competency-based training programs that cater to all staff members regardless of their levels within the organisation.
Monitor progress and provide constructive feedback to guide employees towards achieving predefined competence benchmarks.
Conduct performance evaluations on a periodic basis using objective criteria and defined performance indicators.
Instigate personal development plans that focus on developing skills, knowledge, and expertise..
Stealth™ 9000 Safety Specs - Amber K&N Anti-scratch/ Anti-mist Lenses
InterEX™ Mounted Ear Defenders
Personal
In any work environment where there are potential hazards, ensuring the safety of employees is paramount. One crucial aspect of workplace safety is the proper use of Personal Protective Equipment (PPE). Whether it’s beauty salon, construction sites, manufacturing plants, laboratories, or healthcare facilities, PPE plays a vital role in protecting workers from various occupational hazards.
Training employees on the correct usage of PPE is not just a legal requirement but also a moral obligation for employers. Here’s how you can effectively train your employees on PPE.
Start by educating employees on the importance of PPE in maintaining their safety and well-being. Emphasise that PPE is the last line of defence against workplace hazards and can significantly reduce the risk of injuries or illnesses.
Conduct a thorough assessment of workplace hazards to determine the type of PPE required for specific tasks. From head protection to respiratory equipment, identify all potential risks and the corresponding protective gear needed. Note; when using multiple items ensure that they are compatible and does not increase the risk to the wearer.
Train employees on selecting the appropriate PPE for their tasks. Explain the different types of PPE available and their respective uses. Ensure that employees understand the importance of proper fit and comfort when choosing PPE.
Teach employees how to inspect their PPE before each use to ensure it is in good condition. This includes checking for any damage, wear, or defects that could compromise its effectiveness. Additionally, educate them on the importance of proper maintenance and storage of PPE to prolong its lifespan.
Provide hands-on training sessions where employees can practice
wearing and using PPE correctly. Demonstrate the proper techniques for donning, doffing, and adjusting each piece of equipment. Encourage questions and address any concerns to ensure clarity.
Make employees aware of the limitations and restrictions associated with their PPE. For example, certain types of respirators may not be suitable for individuals with specific medical conditions. Ensure that employees understand when and where PPE should be worn, as well as any circumstances where it may not provide adequate protection.
Workplace safety is an ongoing process, so regularly reinforce the importance of PPE through training sessions, safety meetings,
and reminders. Stay updated on any changes in regulations or advancements in PPE technology and incorporate these updates into your training programs.
Encouraging
Foster a culture of safety where employees feel empowered to speak up about safety concerns and actively participate in maintaining a safe work environment. Encourage open communication and provide avenues for feedback to continually improve your PPE training program.
By investing time and resources in comprehensive PPE training, employers can significantly reduce the risk of workplace accidents and injuries, creating a safer and healthier work environment for all employees. Remember, when it comes to workplace safety, there’s no room for compromise.
At Carlin Health, Safety and Training we offer tailored services unique to your business, whether it is a singular task or a long-term support that you require. If you are unsure about what risk assessments you have in place or the processes you are using for maintaining and issuing PPE to your staff, then please contact us and we would be happy to discuss the right approach.
Give Carlin a call for further information or assistance and we are also a distributor for JSP product line if you have any specific enquiries.
Perception of temperature is such an individual thing. Some where shorts all year round and some have more layers than a reality TV show.
So, what does the law say?
The Workplace (Health, Safety and Welfare) Regulations, says it’s imperative for employers to maintain a “reasonable temperature” within work premises.
However, what constitutes ‘reasonable’ varies, weighing heavily on the specifics of the job tasks and ambient environmental conditions. For construction sites, the Construction (Design and Management) Regulations set forth similar standards for indoor areas. Outdoor construction sites necessitate safeguards against inclement weather, along with ensuring that rest areas on-site have regulated temperatures for comfort.
Why Risk Assessments are essential
Under the Management of Health and Safety at Work Regulations, it’s an employer’s duty to:
• Analyse potential risks that employees may face.
• Implement control measures to mitigate those risks.
So, temperature should be on your risk checklist regardless of the setting indoor or outdoor.
It’s a good idea to engage with your workforce or their representatives to figure out effective strategies to manage the extremities of heat or cold.
Setting Minimum Temperature Thresholds
For indoor activities, the Approved Code of Practice recommends minimum temperatures based on the nature of work:
• 16°C for general indoor work environments.
• 13°C where work demands substantial physical exertion.
Managing Elevated Workplace Temperatures
While no legal ceiling exists for workplace temperatures, employers bear a responsibility to maintain a hazard-free environment. Heat is
categorised as a work hazard and must be managed with due diligence under health and safety legislation.
Determining What’s ‘Reasonable’ in Terms of Heat Deciding upon a ‘reasonable’ working temperature falls within an employer’s responsibilities:
• Carry out a thorough risk evaluation.
• Initiate appropriate controls based on your assessment. This may include temporary measures adjusted according to seasonal variations.
• HSE provides a detailed heat stress checklist to ensure safety against high temperatures if extreme conditions pose a risk.
• Creating an employee-friendly temperaturecontrolled environment is not just about adhering to regulations—it’s about creating a better workspace where everyone can perform at their best.
As the summer temperatures are set to soar again this year, staying hydrated becomes more than just a matter of comfort—it’s a critical aspect of maintaining health and safety, especially for those working in hot conditions. Dehydration can sneak up on you, affecting not only your well-being but also your ability to perform tasks safely. Here’s how you can beat the heat and keep dehydration at bay:
Encourage frequent consumption of cool water, steering clear of beverages like tea, coffee, or sodas, which can exacerbate dehydration.
Drinking water in small, regular amounts helps counteract the effects of sweating, ensuring hydration levels remain stable.
Don’t Wait for Thirst
Waiting until you’re thirsty isn’t a reliable indicator of dehydration. Instead, make hydration a habit, especially when working in hot conditions.
Stay on Schedule
In high-intensity, heat-stress environments, aim for roughly 250 ml (half a pint) of water every 15 minutes to replenish lost fluids.
Prep Before Work
Encourage workers to hydrate adequately before their shifts begin, setting the stage for a day of safe and productive work.
ELECTROLYTE BALANCE
Salt Matters
Even if water is replaced in equal measure to lost sweat, dehydration can still occur due to electrolyte imbalances.
Choose Wisely
Opt for beverages containing essential salts to help maintain electrolyte balance and combat dehydration effectively.
Wearing personal protective equipment (PPE) can pose obstacles to hydration. In such cases:
• Pre-Shift Hydration - Aim for 500 ml (a pint) of water per hour before starting work.
• Scheduled Breaks - Maintain hydration levels by consuming the same amount of water during rest periods.
• Adjust as Needed - If sweating increases significantly, adjust water intake accordingly to compensate for greater fluid loss.
Whether it’s the relentless heat of summer or the year-round challenge of working in environments like bakeries and foundries, heat stress poses a significant threat to worker health and safety. Understanding the factors contributing to heat stress and implementing preventive measures are crucial for ensuring workplace well-being. Here’s what you need to know:
Heat stress occurs when the body struggles to regulate its internal temperature effectively. Factors such as ambient temperature, humidity levels, work intensity, and clothing can all contribute to this condition.
Workers, particularly those wearing protective gear and engaging in strenuous activities in hot and humid conditions, are particularly vulnerable to heat stress. Symptoms range from mild discomfort to severe complications like heat stroke, which can be life-threatening if not addressed promptly.
Risk Assessment
Evaluate the likelihood of heat stress occurring by considering factors such as work intensity, climate conditions, and personal characteristics of workers. Engage with employees and safety representatives to identify early signs of heat stress and seek expert advice if needed.
Risk Reduction Strategies
Temperature Control
Implement engineering solutions like process modifications, ventilation systems, and physical barriers to minimise heat exposure.
Limiting Work Exposure
Regulate work rates and exposure duration by scheduling tasks during cooler times, providing adequate rest breaks, and issuing permits specifying permissible work durations.
Combat dehydration by offering cool water frequently and in small amounts. Encourage pre- and post-work hydration, especially in situations where drinking during work isn’t feasible.
Personal Protective Equipment (PPE)
Choose PPE that minimises heat retention and promotes ventilation. Consider specialised gear with cooling features for extreme conditions.
Training Educate workers, especially newcomers, on recognising heat stress symptoms, adhering to safe work practices, and responding to emergencies.
Acclimatisation Allow time for workers to adjust to hot environments and identify individuals at higher risk due to medical conditions or medications.
Monitoring Health Regularly monitor the health of workers exposed to heat stress risks, seeking guidance from occupational health professionals when necessary.
Understanding the habits of your workforce is crucial, both collectively and individually. We operate within habit loops that often continue unless disrupted by a compelling reason.
By acknowledging the power of recognition, it becomes clear that it can motivate and inspire action when applied thoughtfully.
However, there’s been a gap between rewards and safety, with many believing that traditional incentives are ineffective in building a robust safety culture when offered merely as tokens for meeting safety metrics.
In this context, you could be right. Yet, when recognition programs are built on the right behavioural and cultural foundations, they can incorporate proven practices to drive the engagement necessary for real change. Effective recognition processes demand focus, understanding, communication, personalisation, and widespread company support to fulfil their purpose.
By establishing a centralised program focused on acknowledging and rewarding positive changes in habits related to safety, we can create a significant shift in mindset throughout an organisation. This approach allows us to implement principles that drive engagement and ultimately promote a safer work environment for all.
Promote Awareness and Participation
Define Clear Objectives
Outline the specific goals and objectives of the safety recognition program. Clarify what behaviours and habits related to safety you aim to acknowledge and reward.
Develop Behavioural Guidelines
Identify the desired safety behaviours and habits you want to encourage within your organisation. These could include reporting near misses, adhering to safety protocols, or actively participating in safety training.
Establish Criteria for Recognition
Create clear and measurable criteria for recognising and rewarding positive safety-related behaviours. Ensure that these criteria are transparent and accessible to all employees.
Design Recognition Mechanisms
Develop a system for recognising and rewarding employees who demonstrate positive safety behaviours. This could include verbal praise, certificates, tangible rewards, or monetary incentives.
Implement a Tracking System
Set up a mechanism for tracking and documenting instances of positive safety behaviours. This could involve using software, forms, or other tools to record reports of near misses, safety improvements, or exemplary safety practices.
Launch a campaign to raise awareness about the new safety recognition program and encourage employee participation. Use various communication channels, such as meetings, emails, posters, and intranet announcements, to inform employees about the program and its benefits.
Provide Training and Support
Offer training sessions or resources to help employees understand the importance of safety and how they can actively contribute to creating a safer work environment. Provide support for employees who may need assistance in adopting new safety habits or behaviours.
Monitor and Evaluate Progress
Regularly monitor and evaluate the effectiveness of the safety recognition program. Collect feedback from employees, track key performance indicators related to safety, and make adjustments to the program as needed to ensure its continued success.
Celebrate Successes
Celebrate and publicly recognise individuals or teams who demonstrate exemplary safety behaviours or achieve significant safety milestones. This could involve holding recognition ceremonies, sharing success stories, or highlighting achievements in company newsletters or meetings.
Maintain Long-Term Engagement
Keep the momentum going by continuously promoting and reinforcing positive safety behaviours. Keep it relevant and engaging for employees.
Matthew joins Carlin Ltd as a Health and safety Advisor
As a former UK Special Forces and Royal Marines Commando, Matthew brings with him to Carlin a broad range of experiences.
Using his maritime knowledge and skills, he took to life on the seas’ as Maritime Security Officer, protecting some of the world’s most luxurious yachts. Advancing his career further, he quickly became a highly regarded Security Operations Manager specialising in the Offshore Oil and Gas industry, which took him to some of the world’s most challenging environments for over 16 years, including Nigeria, South Africa, East Africa, West Africa, the Middle East and Sri Lanka.
After an unexpected decline in health, Matthew refocussed his career. Retraining in Health and Safety, working on a government agricultural project, and then progressing into the TV and Film industry as a CDM H&S Advisor operating across multiple sets and sites simultaneously.
Matthew takes pleasure and enjoyment in raising his son and enjoys many adventure sports, such as mountain biking, paddle boarding and kayaking. When not being involved in energetic pursuits, he enjoys peaceful walks in the New Forest and on the beaches in Dorset with his family and dogs…and somehow manages to find time for camper vanning and festivals.
Housing company fined more than £500,000 after worker suffers burns MHS Homes, a property firm in Kent, has been hit with a £528,000 penalty after one of its workers suffered facial burns from hitting an underground power line while fixing a fence post.
On January 10, 2023, two MHS Homes employees were assigned to mend fence posts in a resident’s garden. Having fixed two, they were working on the third when they accidentally cut into an underground electric cable while chipping away at concrete with a breaker.
The investigation by the Health and Safety Executive (HSE) revealed that the company had not equipped the workers with details about the cables’ locations or safe digging tools, despite frequently performing ground excavations. In addition, there was no provision of appropriate detection gear to avoid such hazards. MHS Homes had recognised the dangers of subterranean utilities in an earlier risk assessment in 2017.
Moreover, the workers were not just at risk from electric cables but also from a gas pipe nearby which intensified the danger of a possible fire or blast that could have catastrophic consequences for both workers and passersby, in addition
to damaging property.
During its proceedings on April 24, 2024, MHS Homes admitted to breaching safety regulations and consented to pay the fine along with £4,122 in legal fees.
HSE inspector Peter Bruce stressed after the trial that identifying underground services is crucial before beginning any excavation work given how common and hazardous they are. He warned that such incidents can lead to severe or even deadly injuries and emphasised the necessity for companies to procure utility maps before digging and to equip their staff with proper tools and sensors for safe excavation.
HSE attorneys Rebecca Schwartz led the prosecution with assistance from HSE paralegal Ellen Garbutt
Shipping Services company fined after worker loses finger
Rix Shipping (Scotland) Limited was fined £16,000 plus a £1,200 victim surcharge after worker Gordon McMillan lost part of his finger while using an inadequately safeguarded table saw. The incident occurred on July 13, 2021, after the company began leasing a building for grain storage and drying near Montrose Harbour. An HSE investigation revealed the company had failed to implement necessary safety measures, including providing a blade guard and a push-stick. The firm pleaded guilty to breaching The Provision and Use of Work Equipment Regulations 1998 and was penalised for the safety oversights. HSE Inspector Michelle Gillies emphasised the preventable
nature of the accident, warning that HSE would enforce regulations against companies not meeting safety standards.
Haulage firm fined after man went to work and didn’t come home
An Oldham-based haulage company has been fined more than £85,000 after a fork lift truck driver was killed while loading a heavy goods vehicle (HGV).
Ian Dawson, 60, of Rochdale, was loading pallets onto the HGV at Chorlton Express Transport Limited on 19 November 2020. As he was doing this, the HGV moved forward, causing the fork lift truck to overturn. Mr Dawson, who was not wearing a seat belt, was trapped beneath the vehicle, and died as a result of his injuries.
An investigation by the Health and Safety Executive (HSE) found that Chorlton Express Transport Limited of Meek Street in Oldham, had failed to put sufficient safe systems of work in place regarding vehicle movements, or to ensure that all fork lift truck drivers were compelled to wear seat belts. A court heard that, had Mr Dawson been wearing a seat belt, it is highly likely that this would have saved his life.
Experience is a hard teacher because she gives the test first, the lesson afterwards.
In this issue we got to spend some time with Natasha Carlin, Director of Learning and Development. Natasha manages the training, coordinates events and delivers Mental Health and First Aid courses as well as her passion for connecting people.
Learning how things should be the hard way. Starting out as a travel agent spending my days talking about holidays was amazing, who doesn’t like talking about holidays. I was lucky enough to see a bit of the world very cheaply and where possibly I took full advantage. There is nothing easier to sell than a holiday, to someone that wants to see the world. I loved the job. However, there was a dark side to it, I had a manager that made my working life very unpleasant, I would go home in tears because of the way she treated me.
Changing landscapes and new horizons.
After two years of struggling, I left and moved to a far less hostile environment and soon learnt what a workplace should be like. The truth is, from this experience, I learnt a lot; about how people should be treated, managed and ultimately the kind of person I wanted to be.
I continued working in the travel industry until 2000, however at this point the internet had changed the landscape of travel and I wanted to explore new challenges. One of which was becoming a parent, which brings its own opportunities and challenges. Not being one to shy away from a challenge, between 2000 and 2007 I had two children and started my own catering business, planning weddings, funerals, parties and running a
boat club restaurant. Catering is by far the hardest job I have ever had (tip your waitresses/waiter people) whilst really good fun the late nights, heavy lifting and the occasional moaning customer made it a challenge.
The value of apprenticeships. It was in 2007 I started working in training, and this is where I really started to see my future career unfolding. My job involved booking short courses and arranging academic career paths for the staff. There is something about seeing someone achieve something that they thought they would never be able do. The moment someone is proud of themselves. It’s all too common that people don’t celebrate when they have done something quite remarkable. No matter how big or small the achievement, I’m a firm believer in celebrating a positive experience. I remember receiving a certificate from a training provider confirming that a member of the team had passed his apprenticeship in electrical engineering, I told my boss and he said that man is the future of this company. I passed both the certificate and feedback to the gentlemen involved. Needless to say, he was pleased.
I then transitioned into apprenticeships, being a product of an apprenticeship myself I was so excited to take on this new challenge and worked with many learners to support them through their journey.
Witnessing people not only working full time, but studying and putting into practice their learnings is amazing. The pride I get from seeing them pass all the aspects required when completing their studies is amazing and inspiring. I truly believe that the apprenticeship scheme is an amazing way to enter the workplace or to try something different. I also had opportunity to myth bust. Apprenticeships are not just for school leavers, in fact one of the learners was in her 50’s. Apprenticeships are for all, you can study an apprenticeship up to and including degree level
Let’s turn this vehicle around.
I’m not sure how this next stage in my career came about, an (early) mid-life crisis perhaps? Who knows, but I decided to do a complete U-turn on my career and went to work as cabin crew and I loved it!!! It’s hard work, don’t get me wrong, but I love travel and seeing amazing places. I saw The Great Wall of China, the Singapore skyline at night and the Sydney Opera House, just to name a few. But life as cabin crew can be very lonely, with days at a time away from family and friends, the jet lag and what feels like constantly missing milestone moments at home.
From devastation, comes purpose. Little did I know then that a time was coming that would change my life forever and hit the reset button on my career. On the 23rd of February 2018, my brother was in a place that neither I or anyone around him could ever understand and he made the ultimate decision to end his life. To this day I will never understand. Grief is a unique as you are, and as individual as a fingerprint. Each person is affected in their own way, even within the same family.
Reflecting on all my experiences, I guess I have always wanted to explore and challenge the way things are done to acheive the best possible outcome; to promote the importance and benefits of a good and heathy work place culture and what that looks like.
There is a quote that “Experience is a hard teacher because she gives the test first, the lesson afterwards.” I whole-heartedly agree. From working in hostile environments, parenthood and exploring new career paths and navigating devastating loss; I now dedicate my time to educating and speaking to people about mental health, both the good and the bad, identifying the signs and championing the support that is out there.
IF YOU ARE interested in Apprenticeships or affected by the topics in this interview we have resources and information to help and support you on PAGE 18
our courses can be booked
Supervising Mental Health
This course provides learners with the knowledge to recognise a wide range of mental health conditions and learn about the support/therapy provided by professional healthcare providers. They will know how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.
15 - 16th May 9am - 4pm
£325.00 +VAT Per Person
Aid at Work
The HSE-recognised First Aid at Work training course provides a comprehensive set of practical skills needed by first aiders in most workplaces, giving both the ability and knowledge to deal with first aid emergencies. It meets the standards required to help comply with Health and Safety (First aid) regulations.
21st - 23rd May 9am - 4pm
£350.00 +VAT Per Person
This course provides learners with the knowledge to recognise a wide range of mental health conditions and learn about the support/therapy provided by professional healthcare providers. They will know how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.
6th - 7th June 9am - 4pm
£325.00 +VAT Per Person
This is an accredited CITB (Construction Industry Training Board) course and is the ideal first step for site supervisors, providing an understanding of the relevant health, safety, welfare, environmental, and legal issues that could impact their role. The key takeaway from this classroom course is that safety is an integral part of effective site supervision. The United Kingdom Contractors Group endorses the SSSTS course as the standard for all supervisors who work on UKCG sites.
27th - 28th June 9am - 4pm
£295.00 +VAT Per Person
The IOSH Managing Safely® training course gives people in positions of responsibility an overview of how to identify, evaluate, and control workplace risks. It helps those responsible for the safety and welfare of other workers to assess and control workplace risks. This includes evaluating the safety systems already in place within your organisation.
3rd July 9am - 4pm
£575.00 +VAT Per Person
L1
This course provides learners with the knowledge to recognise a wide range of mental health conditions and learn about the support/therapy provided by professional healthcare providers. They will know how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.
10th - 11th July 9am - 4pm
£325.00 +VAT Per Person
This one-day course will help you meet your regulatory requirements if your risk assessment indicates that first aid training covering emergency protocols only is sufficient for your workplace.
25th June 9am - 4pm
£135.00 +VAT Per Person
Why investigate safety incidents?
Uncover the critical importance of investigating safety incidents with our insightful webinar. Geared towards safety managers, and anyone responsible for workplace safety, this webinar explores the pivotal role of incident investigation in preventing future accidents and improving overall safety performance.
30th July 2pm
The course is designed to equip individuals with the knowledge to perform thorough risk assessments in their area of expertise. It targets those responsible for conducting risk assessments in the workplace, defining a ‘competent person’ as someone with adequate skills, experience, and training. The curriculum consists of seven modules, including UK legislation, accident costs, effective risk assessment practices, hierarchy of control, pitfalls of poor assessments, method statements, and communication. Course objectives ensure that delegates understand the importance of risk assessments for health and safety, recognise potential injuries and illnesses from inadequate safety management, are aware of legal responsibilities, comprehend the five key steps of conducting a risk assessment, and feel confident performing comprehensive assessments in their work environment.
24th September 9am - 1pm Non-Members £100.00 +VAT Per Person BOGOF for Carlin Members
Carlin are accredited providers with IOSH, CITB and NUCO and offer in-person and online courses or can undertake training at your premises.
Join our comprehensive Managing Health and Safety Training Course designed to equip you with the essential skills and knowledge needed to effectively manage health and safety in the workplace.
This course covers a wide range of topics, including risk assessment, legal compliance, hazard identification, and emergency preparedness. Participants will learn practical strategies for creating a safe and healthy work environment, implementing robust safety management systems, and fostering a positive safety culture within their organisations.
This course offers invaluable insights and tools to enhance your capabilities and drive continuous improvement in workplace safety.
21st - 22nd November 9am - 2pm
£425.00 +VAT Per Person
BOGOF for Carlin Members
Risk Assessments Why and Pitfalls
Unlock the power of effective risk assessment with our webinar, ‘Risk Assessments: Why and Pitfalls.’ Tailored for professionals in various industries, this webinar delves into the crucial role of risk assessments in ensuring workplace safety and compliance. Led by seasoned risk management specialists, attendees will explore the significance of proactive risk assessment practices in identifying, evaluating, and mitigating potential hazards. Additionally, we’ll address common pitfalls to avoid when conducting risk assessments, equipping participants with valuable insights to enhance their risk management strategies. Join us to deepen your understanding of risk assessment fundamentals and fortify your organization’s safety protocols
26th November 2pm FREE
For full details of current courses, fees and dates visit: www.carlinltd.co.uk/training
Example courses available
IOSH Managing Safely®
IOSH Working Safely®
CITB SMSTS
CITB SSSTS
CITB SEATS
CITB H&S Awareness
First Aid At Work
Emergency First Aid
CPR and AED
First Aid for Mental Health
Supervising First Aid for Mental Health
Abrasive Wheels
Cable Avoidance
CDM Duty Holders
Manual Handling
Risk Assessor
Working at Height
Vehicle Marshaller
Dedicated Support
Tailored to your industry
Flexibility and convenience
Cost Effective
If you are looking to develop and inspire a group of employees, our creative in-company training services enable you to have a programme developed in partnership with you to deliver the solution that suits your culture, learning style and needs of your people.
For details of in-company training and developed tailored courses please call us on 01794 330925
UK Cleaning Products Industry Association (UKCPI) ukcpi@ukcpi.org www.ukcpi.org
UKCPI provides expert and balanced information about cleaning and hygiene in the home and in the workplace.
British Cleaning Council info@britishcleaningcouncil.org www.britishcleaningcouncil.org
Established in 1982, the British Cleaning Council (BCC) is the authoritative, collective voice of UK’s cleaning, hygiene and waste management industries. From contract cleaning to waste management, pest control to housekeeping, training providers to machine manufacturers, chemical suppliers to wheelie-bin washers –the BCC coordinates, campaigns and supports the affairs of the UK’s entire commercial cleaning ecosystem.
Mental Health UK www.mentalhealth-uk.org
Working UK-wide, we deliver both national and local services that enable and empower people to understand and manage their mental health in a person-centred and empathetic way. With our local service delivery and national expertise in supporting people whose lives are affected by mental health problems, we have been able to mark a significant footprint in the areas that deeply challenge our mental health and stability.
Samaritans
www.samaritans.org
To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
Campaign Against Living Miserably (CALM).
You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
10% of all sales of this guide will be donated the Mental Health Foundation.
Carlin have produced this Self Reflection Excercise that Managers can undertake with their staff during Mental Health Awareness Week or at any point throughout the year.
The purpose of the self reflection excercise is to encourage everyone to take a moment to pause and reflect.
There are 12 reflective questions that can be used to write down your feelings personally or discuss as part of a group.
A Managers Workbook is available, along with email and poster resources you can use to implement the campaign within your organisation.
It’s available for £5.00 order yours by emailing support@carlinltd.co.uk
If you have a Health and Safety Membership Package - you can download for free from your Members Portal.
Become an Apprentice www.apprenticeships.gov.uk/apprentices
Whether you’re just starting out, upskilling, or looking for a career change - there’s an apprenticeship for everyone.
Everything you need to know about becoming an apprentice.
Hire an Apprentice www.apprenticeships.gov.uk/employers
Employing an apprentice is easier than you think and there’s financial support and help available from the government.
Find out how to hire an apprentice and what you need to do.
Join us for networking, insights, and collaboration with diverse professionals. Plus actionable advice for business safety and wellbeing.
WEDNESDAY 26th JUNE 09:30 - 11:30
The Badgeman LTD
info@thebadgemanltd.co.uk www.thebadgemanltd.co.uk
Specialising in custom made, bespoke enamel pin badges, scarfs and flags Thebadgeman Ltd offer customers in the UK & worldwide an unrivalled quality of product, service and price as well as wide variety of exclusive pin badges from stock. Contact us to discuss your requirements.
Footner Ewing www.footner-ewing.co.uk
Established for 200 years, we are a well-respected firm of solicitors in Hampshire with offices in Southampton city centre, Romsey, Shirley, Totton and Wickham. We undertake legal aid work and pride ourselves on our personal, individual style of service. Family Law, convenyancing, wills, trusts and probate, criminal law, commercial law and employment disputes.
The Flagman LTD info@theflagmanltd.co.uk www.theflagmanltd.co.uk
Specialising in custom made, bespoke flags, banners and gazeebos, The FlagMan offers customers in the UK & worldwide an unrivalled quality of product, service and price. Contact us to discuss your requirements.
HJA Solutions
info@hjasolutions.co.uk www.hjasolutions.co.uk
We provide a wide range of professional services to get your invoices paid and to assist IP’s with their case management. We promise to provide every service with empathy and a smile!
Mercury Systems
mike.keats@mercury-systems. co.uk www.mercury-systems.co.uk
Mercury Systems aim is to ensure that businesses of all sizes are making the most of their IT, regardless of budget. We’re always on hand to help your business! Whether it’s solving IT problems, providing managed support on a daily basis to ensure your systems are working as they should.
Pangea Life
enquiries@pangealife.co.uk www.pangealife.co.uk
Specialist Business Protection advice. Unlike most other financial advisors we have narrowed our focus specifically to life insurances and employee benefits.
PMX Coatings
sales@pmxcoatings.co.uk www.pmxcoatings.co.uk
At PMX Coatings we are leaders in the supply and installation of film products, signage and graphics and are always putting the customer first. We have a wide range of products, services and expertise, so whether you are looking for film installation or supply, graphics or signage for your business or vehicles, or specialist training in installation, we’re here to help.
Pro fab
mark@pro-fabrication.co.uk www.pro-Fabrication.co.uk
We make metal work for you. Whether you come to us with your designs and just want us to build it, or you have a problem you want us to design and build the solution for, we can take care of it. We have the equipment, facility, and team to cater for heavy steel fabrication in construction, to gates and balustrades, for home and office, to welding repairs and building intricate units from Aluminium, for manufacturers.
Pure® Human Resources
steph@purehumanresources.co.uk www.purehumanresources.co.uk
Helping businesses realise their potential and build competitive advantage through individual, team and organisational capability. Pure® Human Resources is a Hampshire based HR consultancy, helping businesses realise their potential and build competitive advantage through individual, team and organisational capability.
