MARCH ISSUE 1
BETTER
WORKSPACES THE ART OF GETTING COSHH RIGHT IN YOUR BUSINESS
FEATURE ARTICLE Navigating Chemical Safety in the Workplace
COSHH ESSENTIALS In Depth Guide to COSHH Essentials
PUBLIC SAFETY CAMPAIGN WOOD DUST
HEALTH & SAFETY TRENDS IN 2024
COSHH FAIRY TALES WE BUST THE MYTHS FROM THE REALITY
WELCOME BETTER WORKSPACES
EDITOR’S LETTER
Welcome to the first edition of Better Workspaces Magazine, your source for insights and guidance on creating safe, efficient, and healthy work environments. Our cover story delves into the intricacies of the Control of Substances Hazardous to Health (COSHH) and why understanding these regulations is about more than compliance. It’s about protecting lives while ensuring that legal and ethical responsibilities are met in every corner of your workspace. It’s not about throwing on PPE or memorising data sheets; COSHH speaks to the very elements that make up our world, handling them with respect and a keen awareness of their potential impact. We cast a spotlight on the emerging challenges within the safety industry in 2024. We take an ongoing look at Reinforced Autoclaved Aerated Concrete, with the latest figures from the Department for Education reporting that 234 schools have now been confirmed as having RAAC. We discuss the growing importance of Psychological Safety and Employee Recognition — are they an essential components of business success or a nice to have gimmick? It is also my pleasure to bring you an interview with Glen Carlin, Managing Director of Carlin Health and Safety Consultancy. With over two decades of experience in health and safety, he has been a key figure in maintaining the integrity of Carlin Ltd’s operations. He dispels common misconceptions about the nature of health and safety work: as neither overly bureaucratic, nor an unrealistic pursuit of perfection. Stressing that we should lead with practical measures and direct consultations rather than extensive paperwork or detachments from work realities. Plus, join us in learning about the urgent Wood Dust campaign from the Health and Safety Executive, which addresses the alarming fact that each year around 12,000 people succumb to lung diseases attributed to prior exposure to hazardous substances at work. Our report highlights the severity of risks posed by wood dust inhalation, including its capacity to induce occupational asthma and sino-nasal cancer particularly when hardwoods are involved. In these pages lies not only knowledge, but a community that shares a dedication to betterment in every workspace. Whether you are a seasoned business owner or just starting out in your sector, I’m confident the insights within will serve as both resource and inspiration. Thank you for joining us on this journey to Better Workspaces. JAINE BOLTON Editor
2 / MARCH ISSUE
WELCOME BETTER WORKSPACES
CONTENTS OPINION 04 | Upcoming Challenges for 2024 FEATURES 05 | Navigating Chemical safety in the Workplace 10 | Wood Dust Campaign 16 | EMPLOYEE RECOGNITION SCHEMES: An Essential Component of Business Success or a Nice to Have Gimmick? 08 | NEWS COSHH & HSE fines Maritime Minister visits Southampton HSE update to First Aid Guidelines When will Southampton city centre deep clean finish? 12 | PRODUCT SPOTLIGHT The first range of RPE assured by the BSI Kitemark™ scheme. 16 | INTERVIEW: GLEN CARLIN As the propelling force behind Carlin Ltd, Glen remains deeply intertwined in the company’s everyday functions to ensure it stays true to its course. With a career spanning over two decades in health and safety, Glen recalls his initiation into the field.
CALENDAR & RESOURCES 17 | Awareness Days and Campaigns 18 | Training and Webinars 19 | Useful Resources and Business Directory
The Better Workspaces Magazine is printed on material from a sustainable source sourced paper. FSC® Certified, and awarded the EU Ecolabel, the Edixion Offset range is compliant with ISO 14001, ISO 9001 and ISO 9706. Once you have finished with your copy please pass it onto a colleague or business partner to read and recycle.
The Better Workspaces Magazine is published for Carlin Ltd and is shared with its members and clients free of charge. Both Carlin Ltd and the magazine’s publisher strive for the highest quality standards. All efforts have been made to ensure the accuracy of the content; however, Carlin Ltd nor the publisher can be held liable for any missing information or errors that may be present. The opinions in this magazine do not necessarily reflect those of Carlin Ltd. 3 / MARCH ISSUE
OPINION BETTER WORKSPACES
OPINION UPCOMING CHALLENGES FOR 2024
MANAGING RISK FROM REINFORCED AUTOCLAVED AERATED CONCRETE (RAAC)
There will always be the usual suspects that regularly make the health and safety radar each year. However, in 2024 we can expect a few new faces in the line-up. At the time of writing this article, data published by the Department for Education shows that 234 schools have now been confirmed as having reinforced autoclaved aerated concrete. The Health and Safety Executive (HSE) provides guidance on identifying, assessing and managing the risk from RAAC, but as major firms and contractors across the country work to survey the impact of the RAAC crisis, the sector is in the middle of an unprecedented skills and labour shortage, still feeling the impact of issues such as Brexit, Covid and rising costs. This combined with a very basic issue of not attracting enough young people into careers in quantity surveying, building surveying and project management. Despite the best efforts of many organisations, the skills gap is real, and widening.
PSYCHOLOGICAL SAFETY
Beyond the physical hazards in the workplace, 2024 is the year to focus on the intangibles, and central to this are discussions around psychological safety - a term embodying an employee’s ability to voice ideas and concerns without fear of retribution or ridicule. As the cornerstone of a resilient work culture, this concept calls upon employers to foster an environment where every employee, especially those from traditionally marginalised groups, feels secure enough to speak up. In the 2023 Best Workplaces™ Report, strong leadership drives the top performing workplaces and cultures. So when it comes to psychological safety, senior managers must lead by example showing how to raise problems and tough issues for discussion in a constructive, nonjudgemental manner. 4 / MARCH ISSUE
The absence of psychological safety can thwart growth, stifle innovation, and erode collective commitment, concealing malfunctions and simmering discontent until it’s too late.
OCCUPATIONAL HEALTH SUPPORT IS NOT JUST A ‘NICE TO HAVE’
And finally, as industries juggle pressing contemporary demands, business owners must not relegate occupational health to an afterthought, but advocate firmly for mental health protection entwined with physical well-being in the workplace. Health support is increasingly viewed by existing employees and those seeking the best employers as not merely a luxury—but a necessity. Though the law mandates no blanket occupational health assessment, government ministers are urging employers to do more to keep workers healthy and reduce the numbers out of work due to long-term sickness. The Department for Work and Pensions (DWP) and Department of Health and Social Care (DHSC) concluded a consultation on ways to increase uptake of Occupational Health provision in October 2023 and we await the findings.
FEATURE BETTER WORKSPACES
Y
FET A S L A IC M E H C ING T A G E I C V A L NA P K OR W E H T IN
Why chemical safety isn’t about fearfully sidestepping hazards; it’s about confidently charting a course through them. Embarking on a journey through the complex map of chemical safety and COSHH (Control of Substances Hazardous to Health) regulations in the UK workplace is akin to understanding the fine print of a contract – it’s intricate, necessary, and fundamentally all about protection. It’s not just about throwing on PPE or memorising data sheets; it’s an understanding of the very elements that make up our world, handled with respect and a keen awareness of their potential impact.
adherence remains high. Next, risk assessments – these living documents are the roadmap to navigating through potential hazards. They are not just checkboxes for regulators but tools that empower workers to understand their workspace and their role in maintaining a secure and safe environment. More than ever sustainability and Image: British Cleaning Council
There is no doubt that managing chemical safety under COSHH is demanding; there are monitoring obligations, health surveillance considerations, and an ever-evolving tapestry of legal requirements. Yet these should be seen not as hurdles but as benchmarks or stepping stones towards excellence in health and safety.
Understanding COSHH is key for any business where chemicals play a role – from the bustling restaurant with its cleaning agents to the industrial plant with its array of solvents. It’s not simply about compliance for compliance’s sake; it’s about creating an environment where safety is as ingrained as the culture itself. But where to begin? The first step is always education. Employees at all levels should be conversant in not only what substances they might encounter but also the risks associated with them and the control measures in place. Moreover, this knowledge shouldn’t be static; regular training sessions reframed as engaging workshops can ensure that information stays fresh and
Image: Langdon Hospital Operatives (BCC)
safety must go hand-in-hand, and it’s essential to recognise that effective chemical management isn’t just good for health; it’s sound for business. It feeds into larger narratives about corporate responsibility and employee wellbeing, making it an invaluable part of company culture.
And what of leadership? It goes without saying that embedding a culture of safety starts at the top. There must be an unequivocal signal from management that safety isn’t negotiable - rather, it’s a cornerstone of modern business practice. So as companies across the UK navigate these waters, let’s remember - chemical safety isn’t about fearfully sidestepping 5 / MARCH ISSUE
FEATURE BETTER WORKSPACES hazards; it’s about confidently charting a course through them. With robust policies, commitment, and continuous education at its helm, navigating COSHH becomes less daunting and more a testament to an organisation’s dedication to its people and principles. And isn’t that ultimately what good business is all about? The Globally Harmonized System of Classification and Labelling of Chemicals (GHS) uses pictograms to communicate the hazards of chemicals. Here are some of the most common GHS symbols and their meanings. The GB CLP hazard pictograms appear in the shape of a diamond with a distinctive red border and white background. One or more pictograms might appear on the labelling of a single chemical.
Globally Harmonized System of Classification and Labelling of Cheicals (GHS)
EXPLOSIVE
FLAMMABLE
OXIDIZING
COMPRESSED GAS
CORROSIVE
TOXIC
HARMFUL
HEALTH HAZARD
ENVIRONMENTAL HAZARD
Chemical Safety Data Sheets Safety data sheets provide information on chemical products that help users of those chemicals to make a risk assessment. They describe the hazards the chemical presents, and give information on handling, storage and emergency measures in case of accident. Safety data sheet information may lead to guidance appropriate for your task. COSHH essentials tool is a web tool that advises employers on good control practice. Visit: http://coshh-tool.hse.gov.uk/ 6 / MARCH ISSUE
COSHH
FEATURE: IN-DEPTH GUIDE TO COSHH ESSENTIALS CARLIN BUSINESS NETWORK
FAIRYTALES MYTH: ‘I’ve given them all masks – problem solved!’ REALITY: This won’t solve it. Control the source of exposure and then they might not need masks. MYTH: ‘They wouldn’t sell it to us if it wasn’t safe.’ REALITY: Just because something is available to buy, does not mean it is safe – you can buy cyanide for industrial use. MYTH: ‘It’s natural so it can’t be harmful.’ REALITY: Natural materials can be harmful. For example, henna can cause dermatitis and asthma, wood dust can cause asthma, stone or concrete dust can cause lung disease such as silicosis, and citrus oils can cause skin problems. MYTH: ‘Of course it’s safe – we’ve always done it this way.’ REALITY: Some diseases take years to develop. If exposure is high because the task has always been done that way, maybe it’s time for a change.
A wide array of substances, from the dust in various trades to common workplace products like paints and detergents, pose risks that include lung diseases, dermatitis, asthma, and even leukaemia. However, these risks are largely preventable with proper use and awareness. Necessary information about potential dangers can be obtained from suppliers, trade associations, or the Health and Safety Executive’s website. It’s important to remember that besides health concerns, some substances may present additional hazards such as flammability or the potential for explosions, like solvent vapours or certain types of dust.
Source: HSE Executive
7 / FEBRUARY ISSUE
NEWS BETTER WORKSPACES COSHH, FINES & OTHER NEWS Company fined after hospital staff left with life-changing conditions. Bio Decontamination Limited, based in York, incurred a fine of over £16,000 following an incident at Scarborough Hospital that resulted in severe, lasting health issues for three staff members. The firm was engaged for decontamination services in September 2019, but failed to contain ionised hydrogen peroxide within the treatment area, leading to its escape and the subsequent exposure of hospital employees. Inadequate risk assessments, poor training, and lack of monitoring were cited by the HSE as reasons for the mishap. The company has admitted to breaches of health and safety regulations and must also cover costs exceeding £27,000. JAN 2024 Alloy wheel refurbishment firm fined £80,000 for failing to protect its workers. Maxpowder Limited, an alloy wheel refurbishment business based in Hemel Hempstead, has incurred a hefty £80,000 penalty due to numerous health and safety violations. During an inspection focusing on hazardous substances in the industry by the Health and Safety Executive (HSE), severe lapses such as insufficient protection from toxic chemicals were discovered. Despite improvement notices, subsequent assessments revealed continued non-compliance with safety standards, resulting in the company’s guilty plea to three breaches of health and safety regulations at St Albans Magistrates’ Court. Maxpowder Limited was mandated to cover £8,080 in legal costs. HSE inspector Adam Johnson emphasized the critical need for risk assessments and control measures for DCMbased products, underscoring the importance of competent persons handling safety systems. SEPT 2023 8 / MARCH ISSUE
Grimsby company fined £200,000 after driver suffers chemical burns. A company in Lincolnshire was fined £200,000 after a chemical spill leading to a driver suffering chemical burns assumed the substance was rainwater. The man had been making a delivery at the Laporte Road site of Tronox Pigment UK Limited in Stallingborough, Grimsby, on August 9, 2022, when the incident occurred. The corrosive chemical, caustic, had leaked from the company’s scrubber system and secondary containment and failed to be pumped away due to faulty site sump pumps. The man required skin grafts and amputation after being unable to work for 12 weeks. SEPT 2023 Hampshire hygiene consultancy firm fined after admitting failures. Envirochem Analytical Laboratories Ltd. in Hampshire has incurred a £2,000 fine for endangering workers with potential exposure to hazardous materials. The company submitted an inadequate report missing key information on the risks of substances like isocyanates used in paint spraying. Found guilty of violating the Health and Safety at Work Act, Envirochem must also pay costs totaling £6,583. HSE underscores the duty of consultancies to deliver competent and accurate health risk assessments. MAY 2023 Worktops firm fined after repeated failures to protect employees A Stockport stone worktop business has incurred a hefty £26,000 in penalties for its continuous negligence in safeguarding its workforce. The Granite & Marble Shop Ltd, a company specialising in manufacturing stone surfaces, was faced with severe reprimands as they failed to maintain secure operational methods for their
workers after repeated admonitions by the Health and Safety Executive (HSE). During a 2019 inspection by HSE at the company’s facility in Reddish, immediate action was demanded to fix safety guards on machinery, along with instituting daily inspections to verify their presence and functionality. Guidance from HSE emphasises the employer’s responsibility to evaluate machinery usage and ensure secure operating conditions. Yet, a follow-up inspection on August 18, 2021, revealed that Granite & Marble Shop Ltd had not sustained the safety measures; guards were found to be either broken or deliberately made inactive, putting employees at risk once more. It was discovered by HSE investigators that the firm located at Cheadle Place Stockport Road, Cheadle, Cheshire had not effectively managed or overseen the previously established safety protocols. Admitting to violations under Section 2(1) of the Health and Safety at Work Act 1974, they were ordered to pay the fine and cover additional costs totaling £3,708 during a Manchester Magistrates’ Court session on January 31, 2024. HSE enforcement lawyer Sam Crockett led the prosecution. Post-hearing statements from HSE Inspector Stephanie Simcock emphasized the imperative need for employers to properly assess and enforce control measures around machinery to reduce risks. She warned that non-compliance with safety measures could lead to prosecution even if no accidents occurred, highlighting this case as an example of such a breach of duty despite prior guidance and intervention from authorities. JAN 2024
Source: HSE Executive
NEWS BETTER WORKSPACES COSHH, FINES & OTHER NEWS GUIDANCE HSE updates guidance on First Aid and Mental Well-being The Health & Safety Executive (HSE) has unveiled updated editions of essential guides pertaining to workplace first aid. The modified documents include “L74 – Guidance on The Health & Safety (First Aid) Regulations 1981” and “GEIS 3 – Selecting a First Aid Training Provider – A Guide for Employers.” These documents are now available for review and aim to assist employers in navigating first aid regulation compliance.
LOCAL NEWS Maritime Minister visits Southampton after a Hampshirebased company received government funding for green projects. Maritime Minister Lord Davies visited Southampton in January to celebrate a £700,000 government grant awarded to Hampshire’s RS Marine Group for pioneering electric maritime technology. As part of a wider £33 million initiative supporting clean marine innovations, RS Marine Group partners with Aqua SuperPower to develop the country’s electric boat charging infrastructure. During his visit, Lord Davies experienced the tranquility of electric boating aboard a UKcrafted vessel and emphasised the urgency of decarbonization before 2050. Aqua SuperPower’s CEO, Alex Bamberg, highlighted the significance of government support in spurring marine electrification and domestic boat production. The deployment of charging points along the UK coast is not only propelling boat manufacturing but also reinforcing Britain’s ambition to become a global center of excellence in green maritime technology. When will Southampton city centre deep clean finish? Southampton’s vibrant business sector has taken the initiative to rejuvenate the heart of the city by embarking on a rigorous cleaning spree to eliminate unsightly dirt and filth. The initiative, spearheaded by GO! Southampton, the city’s own Business Improvement District (BID), is set to revitalise the stretch from Bedford Place to High Street
with an extensive deep cleaning of street fixtures and walkways. Dubbed “The Big City Clean,” this campaign is geared towards rejuvenating Southampton’s thoroughfares in order to present a fresh and inviting environment for all - be it tourists, locals, or commercial entities. The operation has commenced and is scheduled to run through mid-April. The inception of “The Big City Clean” took place in 2022, supported financially by the Welcome Back Fund, and now GO! Southampton wholly sponsors this biannual event as part of its commitment to maintaining the city’s appeal as a pleasant place for habitation, employment, and leisure activities.
Significantly, the revised guidance L74 now underscores the importance of mental health considerations in the workplace. The HSE has taken a significant step by stressing that employers must account for mental wellbeing when assessing first aid requirements. According to the updated guidelines, it might prove beneficial to have personnel trained in recognising symptoms of mental ill health and providing support to individuals confronting mental health challenges. Although employees with First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) qualifications may be equipped to offer initial aide during a severe mental health incident, additional training might be necessary. Employers are advised to ensure that such personnel are capable of accessing professional help when required, and can respond promptly and competently in the interim.
Jade McCauley, operations manager at GO! Southampton, expressed enthusiasm about kick-starting 2024 with another iteration of “The Big City Clean,” emphasising their dedication not just to safety on city streets but also to ensuring that Southampton remains a charming and lively hub for living, working, and socialising.
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FEATURE BETTER WORKSPACES
FEATURE WOOD DUST
Every year we see construction workers die from diseases caused or made worse by their work. This is unacceptable in the 21st century, when occupational lung disease is preventable. HSE’S CHIEF INSPECTOR OF CONSTRUCTION, MICHAEL THOMAS
Each year, around 12,000 people die from workrelated lung diseases linked to past exposure to hazardous substances at work. This includes inhalation of wood-dust that can cause occupational asthma and, in the case of hardwoods, sino-nasal cancer. Carlin Health and Safety Consultancy are proud to be supporting the Dust Kills Woodworking Campaign to make prevention of ill health the priority for business and workers. The main areas of concern identified by HSE were: • Dry sweeping. • Local Exhaust Ventilation (LEV). • Face fit testing • Health Surveillance 10 / MARCH ISSUE
Prevention is key. Simple actions can reduce the risks associated with wood dust exposure. HOW DO I CONTROL WOOD DUST EXPOSURE? Where possible the risks should be removed by good design and planning, suitable control measures should be used to protect workers such as on tool extraction and Respiratory Protective Equiptment (RPE) should be the last line of defence. The optimal approach is to contain the dust right where it’s produced, blocking its escape into the workspace. This is often achieved through a fixed Local Exhaust Ventilation (LEV) system. The design of such systems might be integrated with the machine itself, for instance, through protective guards or casings that include dust capture mechanisms.
FEATURE BETTER WORKSPACES
DUST IS A SILENT AND SOMETIMES INVISIBLE KILLER When dealing with fine wood dust, remember that it’s likely to be airborne. Halting its spread means mastering the airflow it rides on. However, this is easier said than done. The rapid spinning of saw blades and cutters not only does the cutting but also propels air around like a fan, which can make dust control quite challenging. The prime objective of any LEV system should be to seize that energetic airstream and clamp down on the swirling dust within. Yet many LEV setups fall short as they misjudge hood designs. Even with stout LEV measures in place, tasks such as sawing, routing,
and sanding may still leave workers vulnerable to residual wood dust exposure; in such scenarios, personal protective equipment like Respiratory Protective Equipment (RPE) becomes essential – not just for routine operations but also for high-dust activities like cleaning or maintenance work. Transforming a dusty workshop into a haven of clean air doesn’t have to be an industrial enigma— it can be summed up as smart machine care combined with a keen sense of airflow control. Whether you are upgrading your equipment or refining day-to-day practices, it’s about making sure that every speck of wood dust is accounted for—and safely captured. As mentioned before RPE serves as a last line of defence—it only shields the user and not others within the vicinity, unlike LEV systems. Moreover, the effectiveness of RPE hinges upon correct usage. For individuals with facial hair, there’s a critical caveat: tight-fitting
respirators fail to form an adequate seal on hairy skin. Alternatives like hood/helmet types become necessary in these circumstances. It is important to undergo fit testing by a qualified professional. Carlin Health and Safety Consultancy can advise you on this, or your RPE supplier/manufacturer should enable you to find an appropriate tester to determine the most suitable option among the range of available masks. Finding the right fit may involve sampling various sizes and brands—and when a tight seal proves elusive, non-tight-fitting RPE should be considered. Employers must retain fit-testing records for at least five years and ensure all RPE users undergo thorough training, which should cover the rationale behind wearing RPE, proper methods for wearing and using it correctly, pre-use checks,maintenance routines for reusable devices, responsible disposal of single-use RPE, and fault-reporting procedures.
11 / MARCH ISSUE
SECTION NAME BETTER WORKSPACES
PRODUCT SPOTLIGHT
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JSP design and manufacture high quality, innovative respiratory protective equipment (RPE) to help combat workplace exposure hazards. Their respiratory products are developed using the recently upgraded Respiratory test facility and batch-release tested in the dedicated quality assurance laboratory, ensuring top performance levels are achieved and maintained.
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12 / MARCH ISSUE
T firs he t ra of R PE a nge by t ssure d Kite he BSI mar k sch eme ™ .
SECTION NAME BETTER WORKSPACES
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13 / MARCH ISSUE
INTERVIEW BETTER WORKSPACES
INTERVIEW GLEN CARLIN
As the propelling force behind Carlin Ltd, Glen remains deeply intertwined in the company’s everyday functions to ensure it stays true to its course. With a career spanning over two decades in health and safety, Glen recalls his initiation into the field: starting at a Southampton warehouse where the managing director’s training recommendation led him to pursue a safety management course. His proactive approach soon saw him step into the role of health and safety advisor after the previous one moved on. From early on, Glen embraced a thirst for knowledge and self-improvement. What started as a job soon transformed into a passion-driven career. “It went from being a task and a tick box to something I was invested in,” Glen shares. “The focus shifted to delving into the nitty-gritty, striving for excellence, enhancing standards, and not just moving through tasks.”
Glen speaks of his motivation to delve into varied aspects of health and safety, taking on challenges 14 / MARCH ISSUE
The process isn’t about drowning in paperwork; nor is it about achieving absolute perfection. across multiple sectors including groundworks, marinas, logistics, tunnel construction, and reinforced concrete frameworks. While he found value in working directly for major organisations because of the challenging environments they presented, over time his desire was for more direct engagement with people and teams on the ground. His aspiration was to drive change and nurture collaboration within businesses rather than be caught up in the political agenda’s outside of his control.
Considering National Careers Week (4-9 March), we asked what advice he would provide emerging professionals, Glen underscored the importance of understanding people and their behaviours. “Having an affinity for working with individuals rather than adopting a stringent rule-based approach is key,” Glen points out. “It’s crucial to comprehend the ‘why’
INTERVIEW BETTER WORKSPACES behind things to reach mutually agreeable outcomes. People don’t intentionally set out to cause mishaps or resist compliance; often they may not recognise or fully grasp the risks or ramifications of their actions.” Glen acknowledges that despite prevalent beliefs regarding health and safety roles being paper-laden professions no teenager dreams of pursuing a career in health and safety at 16, but if you possess an innate curiosity about human behaviour coupled with attention to detail, you can thrive in this field. For those willing to exercise initiative and who have persistence and determination in spades, he assures that it is an incredibly fulfilling path that truly makes an impact. When quizzed about common misapprehensions surrounding health and safety regulations, Glen clarifies these notions succinctly: “The process isn’t about drowning in paperwork; nor is it about achieving absolute perfection before beginning any task.” He explains that risk management involves identifying potential issues and introducing practical measures rather than awaiting flawless conditions. Confronting another myth head-on, Glen states that consultations don’t happen exclusively behind closed doors or detached from reality. On the contrary, he believes that direct interaction with those executing tasks offers invaluable insights leading to more
sensible controls and overall making tasks more manageable. His philosophy advocates for practical engagement over attempting to plan for every conceivable scenario without firsthand observation of the work at hand. Finally, we explored the evolving relationship between technology and safety protocols. Glen noted that while a multitude of apps and consultancies offer specialised programs boasting various functionalities, it’s rare to find a one-size-fits-all solution. The key lies in customising how these innovations integrate with your operations for maximum efficiency, which might entail a blend of traditional methods and digital advancements. He also cautioned against becoming overdependent on sophisticated systems. Sometimes, simplicity reigns—opting for a straightforward form paired with direct communication can outweigh the perceived convenience of high-tech alternatives in terms of practicality. You can connect with Glen on LinkedIn or to discuss health and safety in your organisation call 01794 330925
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FEATURE BETTER WORKSPACES
FEATURE EMPLOYEE RECOGNITION
AN ESSENTIAL COMPONENT OF BUSINESS SUCCESS OR A NICE TO HAVE GIMMICK? The beginning of March signalled National Employee Appreciation Day, an opportunity for organisations to recognise and reward the hard work and dedication of their workforce. But what should you be doing the rest of the year and do employee recognition programmes really provide value or are just a fad you think you need to have? Developing a positive work culture is not just a desirable goal—it is an essential component of business success. Genuine recognition can significantly enhance employee morale, motivation, and loyalty. Employee appreciation initiatives don’t serve as a merely ceremonial function. When integrated effectively into the company’s Safety, Health, Environment, Quality (SHEQ) management strategies, they can contribute to decreased turnover rates, heightened employee engagement and improved compliance with operational protocols. Recognition, when done the right way, and at the right time, and using a structured format signals your commitment to your employees and that their wellbeing and contributions are valued. Therefore instilling a sense of pride 16 / MARCH ISSUE
in their roles but also aligning their objectives with those of the organisation. However, it is crucial that such displays of gratitude are sincere and not simply a box-ticking exercise. Authentic appreciation involves understanding the individual’s contributions and recognising them in a manner that resonates personally with the employee. GETTING PERSONAL Google has consistently been ranked as one of the best companies to work for, and a significant reason for this is its innovative approach to employee recognition. The tech giant has mastered the art of personalised appreciation through its peer-topeer recognition program called ‘gThanks’. Within this platform, Googlers can give shout-outs and micro-bonuses to their colleagues for their exceptional contributions. This system not only acknowledges employees’ achievements, but also encourages a community of support and gratitude across all levels of the organisation. Google also ensures memorable celebrations for its employees’ tenure milestones. The concept here isn’t just about giving away
plaques or generic gifts; it’s about creating personalised experiences that resonate with each individual’s contribution to the company’s growth. Whether it’s arranging a personal interest-related activity or a customised gift that highlights an employee’s journey, Google knows how to make its employees feel truly valued. CHAMPIONING EQUALITY AND WELL-BEING Salesforce stands out with its ‘Ohana Culture’, derived from the Hawaiian word for family. In this environment, every member takes care of one another, and this extends into their recognition schemes. They advocate the idea that appreciation should be equal and inclusive, thereby ensuring that everyone feels part of the Salesforce family regardless of their role or position. The company also places a strong emphasis on well-being as part of its recognition efforts. Salesforce provides wellness reimbursements and creates various programs under its ‘B-Well Together’ initiative which includes mental health days off and surprise family activities. This holistic approach signals to employees that their overall wellbeing is valued just as much as their
FEATURE BETTER WORKSPACES professional contributions are. Regardless of industry or sector, to develop supportive workplaces like these top-performing companies requires consistent commitment. In the 2023 Best Workplaces™ Report, strong leadership drives the top performing workplaces and cultures. Qualities of good leaders include a willingness to be open, inclusive and empathetic. They uphold the values of the organisation, demonstrate credibility and fairness, inspire trust and are accountable. Visibility of the top tier of management was a common theme across the report findings. Supply chain and logistics company Hatmill is ranked the No. 1 Best Workplace™ in the Small size category and Founder Simon Dixon says “Clear values guide the team in
decisions and behaviours, against which team members can check themselves and each other.” Authenticity is one of the watchwords at tech multinational Cisco, which has been ranked No. 1 Best Workplace™ (Super Large). David Meads, Chief Executive, UK & Ireland, explains; ‘It’s about really listening to our teams and not just putting a corporate narrative out there.’ From a SHEQ perspective, employee recoginition and reward initiatives should comprise of far more than strict adherence to regulations and standardised procedures— they should encompasses the acknowledgement of the human element within any operational framework. Recognition programs tied to
these initiatives encourage safer workplace practices by positively reinforcing good behaviour rather than exclusively penalising noncompliance. Plus, these programs often lead to valuable feedback from employees about potential improvements in workplace safety and operations. Although National Employee Appreciation Day offers a reminder of the importance of human capital in any business. But, what we need to remember all year round is that when properly considered, planned and personalised, employee initiatives and recognition programmes are useful tools within a wider framework of communication activities that lead to significant improvements in organisational culture, employee satisfaction and operational excellence.
CALENDAR UPCOMING AWARENESS DAYS & CAMPAIGNS MARCH
1st - 31st 1st - 31st 4th - 9th 15th
Marie Curie Great Daffodil Appeal 100 Miles In March For Mind 2024 National Careers Week World Sleep Day
APRIL
1st - 30th 7th 22nd 28th
Stress Awareness Month World Health Day Earth Day World Day for Safety and Health at Work
MAY
1st - 31st 13th - 19th
National Walking Month Mental Health Awareness Week
JUNE
1st - 30th 10th - 16th 24th - 30th
PRIDE Month International Men’s Health Week World Wellbeing Week
JULY
1st - 30th 1st - 7th 24th - 30th
Plastic Free July Alcohol Awareness Week World Wellbeing Week
AUGUST
1st
Cycle to Work Day
SEPTEMBER
1st - 30th 1st - 30th 10th 16th - 22nd
Sleeptember World Alzheimer’s Month World Suicide Prevention Day Recycle Week
OCTOBER
7th - 11th 10th 1st - 31st
National Work Life Week World Mental Health Day Black History Month
NOVEMBER
4th - 9th
Talk Money Week (MAPS)
DECEMBER
1st - 31st 2nd - 8th
Decembeard National Grief Awareness Week
GET AWARE GET INVOLVED GET SHARING. Provide a voice for your people to support and share what matters to them.
17 / MARCH ISSUE
CALENDAR & RESOURCES BETTER WORKSPACES
TRAINING CALENDAR MARCH COSHH Essentials
IN-PERSON
The course prepares individuals to effectively support those affected by mental health issues in a nonjudgmental manner. 25th - 26th April 09:00 - 16:00 Non-Members £325+VAT pp 1 x Free Space for Carlin Members
JULY Why investigate safety incidents? Discover the fundamentals of chemical safety with our COSHH Essentials Webinar. Designed for professionals across industries, this interactive session delves into the Control of Substances Hazardous to Health (COSHH) regulations, providing practical guidance on assessing and managing the risks associated with hazardous substances in the workplace. Led by experienced instructors, attendees will gain valuable insights into COSHH Essentials, learn how to identify potential hazards, implement control measures, and ensure compliance with legal requirements. Join us to enhance your understanding of chemical safety practices and safeguard the health and well-being of your team. 26th March 14:00 FREE
Uncover the critical importance of investigating safety incidents with our insightful webinar. Geared towards safety professionals, managers, and anyone responsible for workplace safety, this webinar explores the pivotal role of incident investigation in preventing future accidents and improving overall safety performance. Led by industry experts, participants will gain a deeper understanding of the root causes behind safety incidents, learn essential techniques for conducting thorough investigations, and discover actionable strategies for implementing effective corrective measures. Don’t miss this opportunity to enhance your incident investigation skills and create a safer work environment for your team 30th July 14:00 FREE
SEPTEMBER APRIL
WEBINARS
All in-person courses are held at the Empress of Blandings, Romsey Road, Copythorne, SO40 2PF
Risk Assessor Training
Supervising Mental Health
legal responsibilities, comprehend the five key steps of conducting a risk assessment, and feel confident performing comprehensive assessments in their work environment. 24th September 09:00 - 1300 Non-Members £100+VAT pp 1 x Free Space for Carlin Members
NOVEMBER Managing Health & Safety
Join our comprehensive Managing Health and Safety Training Course designed to equip you with the essential skills and knowledge needed to effectively manage health and safety in the workplace. Led by industry experts, this course covers a wide range of topics, including risk assessment, legal compliance, hazard identification, and emergency preparedness. Participants will learn practical strategies for creating a safe and healthy work environment, implementing robust safety management systems, and fostering a positive safety culture within their organisations. Whether you’re a seasoned health and safety professional or new to the field, this course offers invaluable insights and tools to enhance your capabilities and drive continuous improvement in workplace safety.
The 12-hour course equips participants with the understanding of mental health, enabling them to recognize mental health conditions and supporting them with professional therapy options. Learners will be taught how to initiate supportive conversations, identify signs of mental illnesses, manage stress, and respond appropriately through a mental health first aid action plan. They will also learn the importance of fostering a positive mental health culture in the workplace and become acquainted with various mental disorders and corresponding professional treatments. 18 / MARCH ISSUE
The course is designed to equip individuals with the knowledge to perform thorough risk assessments in their area of expertise. It targets those responsible for conducting risk assessments in the workplace, defining a ‘competent person’ as someone with adequate skills, experience, and training. The curriculum consists of seven modules, including UK legislation, accident costs, effective risk assessment practices, hierarchy of control, pitfalls of poor assessments, method statements, and communication. Course objectives ensure that delegates understand the importance of risk assessments for health and safety, recognise potential injuries and illnesses from inadequate safety management, are aware of
21st - 22nd November 09:00 - 14:00 £425+VAT pp 1 x Free Space for Carlin Members
Risk Assessments: Why and Pitfalls
Unlock the power of effective risk assessment with our webinar, ‘Risk Assessments: Why and Pitfalls.’ Tailored for professionals in various industries, this webinar delves into the crucial role of risk assessments in ensuring
CALENDAR & RESOURCES BETTER WORKSPACES workplace safety and compliance. Led by seasoned risk management specialists, attendees will explore the significance of proactive risk assessment practices in identifying, evaluating, and mitigating potential hazards. Additionally, we’ll address common pitfalls to avoid when conducting risk assessments, equipping participants with valuable insights to enhance their risk management strategies. Join us to deepen your understanding of risk assessment fundamentals and fortify your organization’s safety protocols 26th November 14:00 FREE
RESOURCES UK Cleaning Products Industry Association (UKCPI) ukcpi@ukcpi.org www.ukcpi.org UKCPI provides expert and balanced information about cleaning and hygiene in the home and in the workplace.
British Cleaning Council info@britishcleaningcouncil.org www.britishcleaningcouncil.org Established in 1982, the British Cleaning Council (BCC) is the authoritative, collective voice of UK’s cleaning, hygiene and waste management industries. From contract cleaning to waste management, pest control to housekeeping, training providers to machine manufacturers, chemical suppliers to wheelie-bin washers – the BCC coordinates, campaigns and supports the affairs of the UK’s entire commercial cleaning ecosystem.
Pure® Human Resources steph@purehumanresources.co.uk www.purehumanresources.co.uk Helping businesses realise their potential and build competitive advantage through individual, team and organisational capability. Pure® Human Resources is a Hampshire based HR consultancy, helping businesses realise their potential and build competitive advantage through individual, team and organisational capability. We do this through a range of HR services, training courses and recruitment services. Our HR consultancy services cover all aspects of employing people and we can support your business with Managing People, Organisational Change, Learning & Development, Engagement & Retention and Psychometrics.
Mercury Systems mike.keats@mercury-systems. co.uk www.mercury-systems.co.uk Mercury Systems aim is to ensure that businesses of all sizes are making the most of their IT, regardless of budget. We’re always on hand to help your business! Whether it’s solving IT problems, providing managed support on a daily basis to ensure your systems are working as they should, or managing your projects, we want you to focus on the more important things such as growing your business. 19 / MARCH ISSUE
DO YOU
KNOW
the likelihood of a fire starting your presmises? WE DO
Commercial property owners have a legal and ethical obligation to ensure their buildings are safe from potential fire hazards. How can we help? Carlin’s Fire Risk Assessors provide comprehensive assessments for commercial properties in Southampton ensuring safety measures are in place, focusing on protecting life and property. Our services include onsite assessments, detailed action plans, and follow-up calls to discuss findings and clarify any points raised.
FROM £495+VAT Contact Aiden Carlin your local Fire Safety Specialist. 01794 330925 info@carlinltd.co.uk Office Hours Monday - Friday 09:00 – 17:00
CARLIN The right solution for health and safety consultancy services.