Well Connected April 2024

Page 1


• Keeping skills and employability at the top of your business agenda

• What the recent Spring Budget means for your business

• Introducing Chamber Insights, a new initiative to elevate our members to new heights of success…

Connected Official
Spring 2024 Well Connect Support Thrive.
Mersey maker, Warwick North West, thrives despite a challenging environment
Liverpool Chamber
Liverpool Chamber

for every br�ght �dea, everywhere!

Enquiries Liverpool Chamber Suite G08 – G10, Cotton Exchange Building, Bixteth Street, Liverpool, L3 9LQ t: 0151 227 1234 e: membership@liverpoolchamber.org.uk w: www.liverpoolchamber.org.uk Publisher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 e: admin@benhampublishing.com w: www.benhampublishing.com Published April 2024 © Benham Publishing Media No. 2074 Editorial Content Manager Jessica Miller Jessica.Miller@liverpoolchamber.org.uk Advertising and Features Karen Hall Tel: 0151 236 4141 e: karen@benhampublishing.com Advertising Sales Catherine McCarthy e: catherine@benhampublishing.com Studio David Wright e: dave@benhampublishing.com Disclaimer Well Connected is mailed without charge to all Chamber members and distributed at all Chamber events. All correspondence should be addressed to the Editor at Liverpool Chamber. Views expressed in publication are not necessarily those of Liverpool Chamber. Reprinting in whole or part is forbidden except by permission of the Editor. © 2024. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us. CONTENTS @LpoolChamber @LiverpoolChamber INSIDE conomy Message from CEO Membership Update Member News International Trade Member News Skills atron Focus atron News Skills Cover Feature Chamber News 26-31 Member News 32 Digital 33 Chamber News 34 Regeneration 35 Member News 37 Skills 38 Member News 39 Charity 42-43 Chamber Events 45 Staff Directory 46 Member News 7 13 21 22 46 31 43 @LiverpoolChamber Liverpool Chamber 3 Liverpool Chamber


Q1 2024

Most firms continue to report no improvement to investment. The BCC’s Quarterly Economic Survey (QES) for Q1 2024 – the UK’s largest independent survey of business sentiment, made up of 92% SMEs – shows that while business confidence remains buoyant, there has been no overall improvement to business conditions, as measured by investment, sales, and cash flow.

More than half (56%) expect their turnover to grow over the next twelve months

Only 24% report an increase to plant and machinery investment

Overall, 36% of respondents reported an increase to domestic sales in the last three months, while 22% reported a decrease, unchanged from the previous quarter.

44% of professional service firms reported an increase in sales, compared to only 29% of retailers.

Overall, 24% of respondents reported an increase to plant/equipment investment in the past three months, while 60% reported no change, and 16% reported a decrease.

There are wide sectoral disparities; 28% of hospitality firms report a decrease in investment, while 30% of manufacturers have seen an increase.

Almost half (46%) now expect their prices to rise in the next three months

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The percentage of firms expecting their prices to rise stands at 46%, halting the downward trend seen since Q2 2022.

As measured as a percentage balance, the services sector stands at +44% while the manufacturing sector stands at +43%.

Q1 2024

While inflation remains the concern most reported by businesses (58%), fewer are reporting interest rates as a concern.

35% of businesses say they are concerned about the cost of borrowing, compared with 39% in Q4. These figures remain high compared with the preCovid trend.

“Over the last couple of year, so many new trade deals and regulations have been established. It is challenging to keep up with all the changes, but they can bring good business opportunities”

Micro manufacturer in Thames Valley

“The increase in the NMW has an impact on all staff who also need an increase to maintain the gap between skilled and unskilled workers ”

Micro retailer in Greater Manchester

The University sector is under increasing pressures from static home student fees, rising costs, government policy changes (e.g. on limiting international students & dependents). This is affecting all Universities… which in turn will affect local businesses and communities”

Large education provider in the East Midlands

Our local suppliers are supplying poorer quality parts, with frequent delays, due to a lack of welding expertise in particular”

Large manufacturer in Northern Ireland

ECONOMY 5 Liverpool Chamber
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Liverpool Chamber’s showcase of activities, insights and thought leadership from our business members and partners. In this edition, we explore a variety of topics from various businesses across our many different sectors, including outcomes of the recent Spring Budget, celebratory news of members thriving amidst adversity and the ongoing skills and employability challenge.

In a landscape defined by rapid innovation, dynamic markets, and evolving consumer behaviours, the need for informed understanding and adaptation has never been more prevalent. This magazine platforms a community of thought leaders, entrepreneurs, and visionaries who are committed to shaping the future of commerce not just locally, but on an international scale.

Our Chamber’s recent appointment as the Liverpool City Region export broker has reiterated our strength as a ‘go to’ organisation for businesses seeking export opportunities, advice and guidance. Our work with partners, including the Department for Business and Trade, LCR Combined Authority and our export community, are designed to facilitate global trade opportunities for businesses through export documentation, ATA Carnet provision, training, consultancy and support brokerage. Businesses can contact the Liverpool Chamber for access to our support.

At the time of writing this, we are about to welcome more than 500 guests to our Chamber day at the races at Aintree Racecourse. Whilst the event will likely have been and gone by the time of publication, I am sure this year’s Silver Birch

garden Party will be a resounding success once again.

I am also delighted that we will return to St George’s Hall for this year’s edition of the Innovation in Business Awards.

As a General Election looms ever larger, we are working closely with our city region partners, the British Chamber of Commerce and our businesses, to ensure that the impact of our political environment on businesses will be understood and positive

This edition comes a short time after the sad closure of the St Helens Chamber. It is a reminder of the fragility of businesses in the current economy and the challenges we all face in delivering sustainable business models. Whilst our Chamber operates a very different business model to our neighbouring Chamber, we do not

take our existence for granted and strive to maintain a level of quality, support and impact for businesses which will endure. I wish those colleagues affected by St Helens’ closure the very best for the future. As a General Election looms ever larger, we are working closely with our city region partners, the British Chamber of Commerce and our businesses, to ensure that the impact of our political environment on businesses will be understood and positive. The contribution of businesses sharing their stories, intelligence and insights with us and our network, is the best way of ensuring the voice of business can be fully activated and realised.

We are excited by the launch of the Future Impact Network here at the Chamber and the impending launch of our ‘Connect, Support, Thrive Insights’ programme, designed to connect our members with pertinent and timely content and support to better their business performance. The Chamber will act as an enabler and platform of business quality within our community and we thank our members and sponsors for their ongoing support.

Enjoy the read.


Liverpool Chamber


We’ve had a strong start to 2024, having welcomed numerous new members to the Chamber. Joining us for the unrivalled networking opportunities we provide within our extensive events schedule, access to business support provided by our trusted partners from across the city region or tapping into the Chambers’ expertise relating to international trade - It’s been an absolute pleasure to welcome so many new members and we’re looking forward to working with you all.

Some significant highlights for this year have included:

• Well Connected at Anfield where we launched our most recent Strategic Partnership with the Isle of Man Government and guests were treated to a behind-the-scenes tour of the stadium.

• We collaborated with Liverpool Law Society to host an insights event into adopting Artificial Intelligence (AI) within the professional services sector in order to innovate workflows, improving efficiency and accuracy within operations.

• With the imminent changes to the national minimum wage (NMW) announced in the Autumn Statement,


At Liverpool Chamber we know that businesses thrive on innovation and collaboration and so we’re proud to announce a new initiative to elevate our members to new heights of success. Introducing ‘Chamber Insights’ – a series of workshops designed to empower Liverpool Chamber members with invaluable knowledge and skills, facilitated by experts within the membership. With ‘Chamber Insights’, we reaffirm our commitment to supporting the growth and prosperity of our members.

Beginning in April, ‘Chamber Insights’ aims to foster learning, networking, and growth within Liverpool’s vibrant business community. What sets these workshops apart are our speakers – Liverpool Chamber members who are trailblazers in their respective fields. One of the key strengths of ‘Chamber Insights’ is its diverse range of topics, carefully curated to address the needs of our membership. From marketing to finance, leadership to sustainability practices, each workshop offers practical insights that participants can immediately apply to their own businesses.

The backbone of ‘Chamber Insights’ is collaboration. Recognising that the true power of a Chamber of Commerce lies in the collective expertise of its members,

Liverpool Chamber has partnered with Bruntwood, a renowned name synonymous with innovation and community development. The workshops will be hosted in the Old Hall, in Bruntwood’s fantastic Cotton Exchange Building in the heart of the business district.

Whether you’re a seasoned entrepreneur looking to stay ahead of the curve or a budding new business owner eager to learn the ropes, ‘Chamber Insights’ has something to offer everyone. Each workshop is carefully tailored to cater to the diverse needs and skill levels of Liverpool Chamber members, ensuring that no one is left behind in the pursuit of success.

Don’t miss out on this opportunity to gain invaluable insights, expand your network,

we hosted a workshop with RSM UK outlining the complexities and implications to businesses so they can understand how they can remain compliant with the new legislation.

• Our first Blackbook Brunch networking event – facilitating potential leads for new business.

• Rounded off the Innovation in Business Awards 2023 as we hosted the Winner’s reception, commemorating award winners of their spectacular achievements and reminiscing on a joyous event.

and take your business to new heights. Mark your calendars for the launch of ‘Chamber Insights’ in April. All workshops will be listed on the events page of the Liverpool Chamber website. They will also be shared in our newsletter – if you don’t receive our newsletter, make sure to sign up to our mailing list on the Liverpool Chamber website.

James Parker Membership Manager
Lizzie Johnson Head of Commercial Services

WELCOME to our newest chamber members

Our Chamber day at the races, sponsored by Warwick North West, was a massive success as we welcomed 500+ guests to the Silver Birch Garden Party on the first day of the festival. The annual event encapsulates the strength of the Chamber network and how deep rooted we are within the business community of the city, to serve and support local business. If you were fortunate enough to join us – we hope you enjoyed the day!

The planning process has also begun for our highly anticipated Innovation in Business Awards – taking place on the 24th October. We’re excited to welcome nominations from across the city region to show how businesses are implementing innovative practices to their operations to evolve and sustain their longevity. This is a phenomenal opportunity to increase brand awareness across the region, please do get in touch if you’d like more information about the sponsorship opportunities available. We’d like to echo our welcome to new members of the Chamber and we look forward to continuing our support across the city enabling businesses to connect, support, thrive.

Don’t miss out on this opportunity to gain invaluable insights, expand your network, and take your business to new heights.

We would like to extend a heartfelt thank you to all the new members who have joined us so far in 2024. Your decision to become part of our vibrant community is truly appreciated. We are thrilled to welcome you aboard and look forward to supporting your business growth journey. Together, we can achieve great things and contribute to the prosperity of Liverpool’s business landscape. Thank you for choosing Liverpool Chamber of Commerce as your partner in success.

Access Sport


Allianz Trade


APOC IT Solutions Limited


Approach Print Ltd T/A

Approach Procurement Solutions


Authentic People Ltd


BGT Fuel Cells UK Limited


Big Condo Training Academy



Castle Fine Art Liverpool

www.castlefineart.com/ ukgalleries/liverpool

David Ashworth - Travel Counsellors

www.travelcounsellors.co.uk/ david.ashworth

Dewa Consulting Limited


Diversity Role Models


DT Hughes Group www.dthughes.co.uk

Eurostar Scientific Ltd www.eurostar-sci.co.uk


Gravity Max Liverpool www.gravity-global.com/max/ liverpool

IOM GovernmentDepartment for Enterprise www.iomdfenterprise.im

Knowledge Quarter Liverpool www.kqliverpool.co.uk

Leafyard www.leafyard.com

Liverpool BA www.businessfairsuk.com

LL HR Solutions Ltd www.hrdept.co.uk/liverpoolsouth-central

Maxwell Hodge Solicitors www.maxwellhodge.co.uk

Mech NW www.mech-nw.com

Mikhail Hotel & Leisure Group www.mhalg.com

NDNA Liverpool Network www.ndna.org.uk

Olivers Commercial and Domestic Cleaning Ltd www.oliverscleaningltd.co.uk

One Under Liverpool www.oneunder.co.uk/liverpool

Positive Dyslexia www.positivedyslexia.co.uk

Qube Residential Ltd www.quberesidential.com

Charities joining Liverpool Chamber of Commerce gain access to a wealth of resources, networking opportunities, and support, ultimately enhancing their ability to fulfil their missions and serve their communities more effectively.

By joining Liverpool Chamber, charities can elevate their visibility within the local business community. This heightened exposure not only helps raise awareness of their cause but also enhances their credibility among potential donors, volunteers, and partners.

Liverpool Chamber hosts a wide range of events and workshops, as well as providing

Risk Consultancy Global Ltd


RK Auditing Ltd


RSL Logistics North West Ltd


Sean’s Place


Sedulo Liverpool


Smokefree Liverpool


Steps Together


Taylor Wessing


The Bedford Bar UK


The HE Academy of Sport


The Medical Hub


The Talk


Trust Surveyors Ltd


Untitled Concept


Yozu Ltd


valuable networking opportunities for charities to connect with businesses, potential donors, and other organisations within the third sector. We provide costsaving opportunities, enabling charities to maximise their resources and allocate more funds towards their core mission

We serve as a powerful advocate for businesses and charities alike, lobbying policymakers and stakeholders on issues affecting the local community. By joining Liverpool Chamber, charities gain a voice in these advocacy efforts, ensuring that their interests are represented and their concerns are heard.

Liverpool Chamber


Liverpool based Business & Leadership Coach, Jamie Wray, is redefining the landscape of customer experience, leadership, organisational culture, and personal and professional development in the city and beyond.

Jamie Wray is the visionary founder and CEO of Ways to WOW, a leading people and business development agency dedicated to empowering organisations through innovative strategies, leadership development, and cultural transformation. Last week the agency kicked off 2024 with a Brand Showcase event launching their new transformational coaching programmes, immersive events, and motivating workshops to elevate leadership performance and arm business owners and their teams with a WOW mindset to transform customer transactions into memorable experiences. In the years following the pandemic, consumers are more discerning than ever before - especially in the hospitality industry, where loyal customers develop over months but can be lost in an instant. However, Ways to WOW has developed solutions for delivering sustained excellence over the past 5 years, with an impressive roster of clients including blue chip companies such as Novotel, Melia Hotel Group, Spire Healthcare, Solo Car Sales and Hill Dickinson.

These insights are now being made available to companies of all sizes through the agency’s comprehensive offerings, encompassing events and consultations, immersive training sessions, and motivational workshops, all aimed at enhancing brand presence and elevating customer experience standards.

One standout success story is multi award winning, Liverpool based, Antonio’s Bar & Grill, led by CEO Tony Cummins. Since partnering with Ways to WOW, Antonio’s Bar & Grill has gained recognition with accolades including LTG Global Awards Winner 2023, Hospitality Business Of The Year 2023, and Gold Ribbon Good Food Awards 2023, among others.

Tony Cummins praises Jamie and his team for bringing clarity to their business, creating a brand identity that strongly differentiates from competitors and most importantly, improving culture, training processes, and leadership. He also notes regular customer feedback recognising their expectations not only being met but being truly exceeded.

Ways to WOW exercises all the principles it advocates on itself. Soon to be rebranded as ‘Ways to WOW Group’, this people and business development agency is poised to elevate its impact through the introduction of immersive training spaces, leveraging advanced lighting, sound, and visual elements to enhance

educational development, training, and data visualisation.

Jamie Wray commented: “In a world rapidly being re-modelled with AI, remoteness, small screen isolation and virtual experiences, Ways to WOW is firmly anchored in people, culture, experience, and human connection.

“I have delivered customer experience initiatives in the UK and Europe for the last 12 years. Never have I seen such a keen interest in the hunt for memorable experiences. The aftermath of Covid, cost of living crisis and desire to break the isolation of lock-down and small screen dominated loneliness has people striving for that WOW experience – an experience that is woefully hard to come by, but so easy to remedy and deliver!”

Jamie Wray’s famous quote “If you’re not WOWing, you’re not winning” has now become a mantra used by many businesses across Liverpool to improve their team performance and customer experience.

“In a world rapidly being re-modelled with AI, remoteness, small screen isolation and virtual experiences, Ways to WOW is firmly anchored in people, culture, experience, and human connection.”
Jamie Wray, Founder and CEO of Ways to WOW

Exciting times ahead for Liverpool Hope University’s Business School.

The last month has seen changes at the top of Liverpool Hope’s Business School with the appointment of Dr Craig Marsh as Executive Dean for Business, Law and Criminology and Jo Whittingham as Head of the Business School.

Craig joined Liverpool Hope from the University of Lincoln and has 25 years’ experience in academic, senior commercial and consultancy roles.

“I am really enjoying working at Liverpool Hope and see amazing opportunities for the Business School, both within the Liverpool City Region and internationally.

“I want Liverpool Hope graduates to be sought after by businesses and recognised as bringing enterprise and practical skills to the market place. Academic rigour is key to a student’s university experience but it must be practically applied for our graduates to be of real value to the workplace.

“I’m also very keen to expand the University’s portfolio for international students, both those that want to come to the UK to study and those who are looking to study online. This is something that I have been involved with in previous roles and believe it benefits the whole academic and student body.

“As an accredited member of AACSB International, Liverpool Hope has demonstrated that it has the credentials

to provide students with a first-rate, futurefocussed business education and it is important that we make the most of this.”

Craig is also clear that building links with leaders and employers from across the region is vital for the Business School and its students.

“I have found the regional business community to be very welcoming in the short time I have been at Hope. I have been invited to give presentations about leadership at events in the City and have enjoyed the professional support of the Business School’s Advisory Board. Indeed, one of the highlights of the academic year for our students is the annual Insight to Business Awards event.”

Now in its 7th year, the event brings together a mix of academics, students and representatives from local and national businesses to give people the chance to meet, network and further develop relations between students and their potential future employers.

Companies sponsor the awards in the form of a professional placement with the successful students being selected following a rigorous process of nominations and interviews.

Jo Whittingham, Head of the Business School, echoes the value of such collaborations.

“I am constantly amazed at how generous employers are in giving their time to advise

our students. Their support helps provide our students with the best possible learning experiences.”

Jo’s background is in accountancy and finance, subjects that she has lectured in after joining Liverpool Hope from the commercial world. She will also be known to many of the business women in the City as she is committed to setting up a Women in Leadership programme at the University.

The new postgraduate course will combine leadership theory with practical examples of organisational change while empowering and enabling students to contribute to social and economic growth.

“It is important to acknowledge that the structure of society means that women’s career journeys are often different to men’s so that we can address the gender imbalance in medium and senior leadership positions.

“The course will be run by men and women as the change needs to be collaborative, with people examining how things can be done differently to achieve representation for women in all spheres of business and society.

“I also want it to provide a regional network for women to share and discuss business issues.”

For more information visit: hope.ac.uk/ businessschool/ 

11 Liverpool Chamber
HBNML_A5_advert.indd 1 15/09/2023 10:40


The Liverpool Empire Theatre is one of the city’s most iconic venues – why not celebrate your business with one of the popular theatre’s luxury lounge experiences?

The Liverpool Empire Theatre is an iconic city landmark. From musicals to dance, and comedy to drama, the theatre hosts the absolute best in touring productions. Alongside being home to the likes of Hamilton, Blood Brothers, Wicked and Only

Fools & Horses The Musical when they’re in town, the Empire also offers VIP upgrades for businesses to treat clients or celebrate staff. “We thoroughly enjoy the Lounge Exclusives,” says Anna Salisbury, Partner at Glenville Walker. “The use of the lounge before the show and during the interval is such a great experience. It certainly makes the visit far more special and exciting for all of us.” Your business can steal a march on the competition and add glamour to any corporate occasion by pre-booking one of the theatre’s exclusive slots with the popular Ambassador Lounge Exclusives.

“I would highly recommend it to anyone coming to see a show,” continues Anna from Glenville Walker.

The Liverpool Empire’s Lounge Exclusives open 90 minutes prior to a performance and remain a welcome haven during the interval, where you can enjoy exceptional luxury and a host dedicated to you and your guests. Places are limited and the private spaces have become soughtafter amongst the Liverpool City Region’s business community. “We will certainly be booking it again,” revealed Glenville Walker’s Anna Salisbury.

With corporate memberships, advertising and sponsorship opportunities and more partner services and corporate packages available, please contact the Liverpool Empire Theatre’s Sales & Development Manager Adam Birch via email for further details: adambirch@theambassadors.com. www.atgtickets.com/liverpool


An event focusing on early stage finance for SMEs was hailed a hit with local businesses recently.

BIPC Liverpool City Region, British Business Bank, GC Business Finance and LCR Finance Hub joined forces to stage ‘On the Money’, which attracted over 1000 business to the event held at the Racquet Club in the city centre. On the Money was put together to provide Liverpool businesses who have been trading for three years or less with the opportunity to find out more about the British Bank’s Start Up Loans Programme, as well as other forms of finance and support.

A panel of high-profile founders included Emma Jarvis of Dear Bump, Leo Winstanley of Hand-I Craft and former teacher/ examiner Kevin Lancaster, founder of Tillymints.

They all shared their stories around fundraising for their businesses before being joined by Ashley Alletson of GC Finance, George Wright of LCR Finance Hub and

Katie Nicholson of LCR Angel Network for a wider discussion.

Richard Bearman, managing director, small business lending, British Business Bank delivered a keynote address highlighting the benefits of finance packages that come alongside support and recognising Liverpool’s strong entrepreneurial culture.

Founder of iMeg partnership and executive editor at BusinessCloud and TechBlast, Chris Maguire, chaired the proceedings.

Geraldine Fuller of the Business & Intellectual Property Centre based in Liverpool Central Library said: “BIPC Liverpool is seeing hundreds of start-up and growing businesses coming to us for help every month.

“The number one question we get asked is nearly always around finance. Joining forces with our partners in this way allowed us to offer people a way to get to grips with the fundraising process.

“The room was full of people with all sorts of brilliant early-stage concepts, and we had many positive discussions with plenty of questions asked.”

Anyone interested in finding out more about BIPC events and services can email libraries.


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13 Liverpool Chamber MEMBER NEWS
Delyth Edwards, British Business Bank , Chris Maguire of i Meg Partnership, Geraldine Fuller, BIPC Liverpool and Lynsey Barnes LCR Finance Hub.

Liverpool BID helps to preserve floating ecosystem

Liverpool BID helps to preserve floating ecosystem

We know how vital green spaces are for our cities, but what about our water spaces? Liverpool, of course, has an extensive and famous waterfront which provides plenty of cultural, social and economic benefits, but how can it be part of our plans to improve the environment?

We know how vital green spaces are for our cities, but what about our water spaces? Liverpool, of course, has an extensive and famous waterfront which provides plenty of cultural, social and economic benefits, but how can it be part of our plans to improve the environment?

Four years ago, in lockdown, a pioneering floating ecosystem was unveiled at Wapping Dock. Installed in 2020 as a collaboration between the Canal & River Trust and Liverpool City Council on their EU funded Urban GreenUp programme, the floating island is 63m2 saltwater ecosystem. While the surface shows a variety of plants like reeds, grasses and flowering, underneath it features a shingle shelf for small fish and a submerged ‘reef’ made of empty oyster shells in cages. In just three years, numerous plant and marine species have flourished. Mussels have thrived to such an extent that extra buoyancy had to be added to prevent the structure from sinking!

Four years ago, in lockdown, a pioneering floating ecosystem was unveiled at Wapping Dock. Installed in 2020 as a collaboration between the Canal & River Trust and Liverpool City Council on their EU funded Urban GreenUp programme, the floating island is 63m2 saltwater ecosystem. While the surface shows a variety of plants like reeds, grasses and flowering, underneath it features a shingle shelf for small fish and a submerged ‘reef’ made of empty oyster shells in cages. In just three years, numerous plant and marine species have flourished. Mussels have thrived to such an extent that extra buoyancy had to be added to prevent the structure from sinking!

Enhancing marine life and biodiversity helps to make our waterways cleaner and more vibrant. It also, for those walking the dock, gives us something to look at and engage with that tells us the story of our city below the waterline. Many of us who work in the city’s corporate and commercial life know how critical the river has long been to the city’s economy. The marine life that lives within it is just as important as the trade and goods that flow through the port, and the services that go along with it.

Enhancing marine life and biodiversity helps to make our waterways cleaner and more vibrant. It also, for those walking the dock, gives us something to look at and engage with that tells us the story of our city below the waterline. Many of us who work in the city’s corporate and commercial life know how critical the river has long been to the city’s economy. The marine life that lives within it is just as important as the trade and goods that flow through the port, and the services that go along with it.

The floating ecosystem needed support to continue and Liverpool BID Company stepped in to help with funding to keep it in place until 2028. The sponsorship agreement is worth £15k over 3-5 years. The island itself has been built to last for 15 years, Liverpool City Council will maintain ownership while the Canal & River Trust will oversee its upkeep.

The floating ecosystem needed support to continue and Liverpool BID Company stepped in to help with funding to keep it in place until 2028. The sponsorship agreement is worth £15k over 3-5 years. The island itself has been built to last for 15 years, Liverpool City Council will maintain ownership while the Canal & River Trust will oversee its upkeep.

This investment represents the ambition we have to being a city that is earnest in our approach to

This investment represents the ambition we have to being a city that is earnest in our approach to

improving green infrastructure. We have laudable high targets as a city and a city region to enhance our green credentials and build a city that can thrive in the future. The determination of the private sector to support that process is always very keenly felt here at Liverpool BID Company and we are delighted to be able to add longevity to this critical and inspiring project.

improving green infrastructure. We have laudable high targets as a city and a city region to enhance our green credentials and build a city that can thrive in the future. The determination of the private sector to support that process is always very keenly felt here at Liverpool BID Company and we are delighted to be able to add longevity to this critical and inspiring project.

A plant project will take place on the floating ecosystem, so you will be able to walk past and see the external growth on the surface of plants and flowers. Yet it is under the water that the real transformation continues to take place. It helps us to explore innovative ways to adapt to climate change and become more resilient. Ever looking forward, this is a way in which Liverpool can increase its biodiversity and become a more livable city for centuries to come.

A plant project will take place on the floating ecosystem, so you will be able to walk past and see the external growth on the surface of plants and flowers. Yet it is under the water that the real transformation continues to take place. It helps us to explore innovative ways to adapt to climate change and become more resilient. Ever looking forward, this is a way in which Liverpool can increase its biodiversity and become a more livable city for centuries to come.





Did you know that Liverpool Chamber has partnered with Moneycorp to offer our members exclusive terms and access to competitive foreign exchange rates? By speaking with the Moneycorp team, you can gain further insight into protecting yourself from potential volatility in the currency market. Additionally, they can provide a range of online solutions for individual and business payments in over 120 different currencies.

In the upcoming weeks and months, there is a risk of a breakout from the ranges we’ve been observing. This could occur suddenly and unpredictably, raising the question of when rather than if. Traders, investors, and businesses often analyse these ranges to make informed decisions about currency transactions, risk mitigation strategies, and international transactions planning. March was marked by significant highimpact data and economic events, including the UK Government’s Spring Budget, a European Central Bank meeting,

a US Federal Reserve meeting, and a Bank of England meeting. All of these events have the potential to significantly impact the market.

The UK’s budget, which took place last month, is likely to be the final fiscal event before the next general election, anticipated to occur in the second half of the year. There was a notable emphasis on personal tax cuts, with Hunt announcing a second 2p reduction in National Insurance. The pound remained relatively stable following the budget, as it aligned with market expectations and did not influence anticipated rate adjustments from the Federal Reserve and the European Central Bank before the Bank of England’s move. Regarding central bank meetings, the ECB held its meeting and chose to maintain rates steady for the fourth consecutive meeting, despite revising its inflation forecast from 2.7% to 2.3% this year. However, this news could influence future decisions. ECB President Christine Lagarde’s comments seemed to align with market

expectations, hinting at a potential rate cut in June, stating, “We will know a little more in April, but we will know a lot more in June.” It is unlikely that we will witness interest rate cuts from the US Federal Reserve or the Bank of England when they meet in April, respectively. However, all three central banks are expected to implement rate cuts in the second half of 2024.

The ongoing noise surrounding the political situations in the UK and the US, both heading for general elections this year, adds another layer of complexity.

If your business is interested in a free Foreign Exchange audit to explore how you can save money on international payments, please reach out to us at: export@liverpoolchamber.org.uk


In February, we hosted a round table event specifically tailored for exporters, with a primary focus on the assistance provided by UKEF (UK Export Finance) in securing financial backing and insurance.

Established in 1919, UKEF stands as a pioneering force in the realm of export credit agencies worldwide, offering invaluable support to UK-based businesses involved in exporting. Its comprehensive suite of services encompasses export insurance policies, buyer finance options, and working capital products.

UKEF plays a pivotal role in empowering businesses to:

Secure contracts: By offering favourable financing terms to overseas buyers of UK goods and services, UKEF enables exporters to enhance the competitiveness of their offerings.

Fulfil orders: Through facilitating access to necessary support for contract fulfilment, UKEF instils confidence in companies to take on additional contracts and expand their turnover.

Ensure payment: UKEF aids companies in mitigating risks in challenging markets,

guaranteeing payment even in instances where the private market may not provide insurance coverage.

For those interested in further exploration or seeking an introduction, please don’t hesitate to reach out to us at export@liverpoolchamber.org.uk

Data sourced from Bloomberg. This commentary does not constitute financial advice and all quoted rates are sourced from Bloomberg. Author: Joe Calnan, Corporate Dealing Manager.
15 Liverpool Chamber
Photo by Karolina Grabowska: www.pexels.com


Boomerang carnets® UK with our partner, The Liverpool Chamber of Commerce (LCC), has seen nearly everything when it comes to ATA Carnets! Our experienced international team of Carnet Specialists collaborates daily to provide the best 24/7 customer service possible.

An awe-inspiring variety of businesses, organisations, and individuals seek ATA Carnets for the significant savings they offer and for easing the process of clearing Customs with temporary exports.

The ATA Carnet is an internationally accepted customs document for temporarily exported merchandise, goods, or equipment. The document allows for cross-border movement of those goods import-duty and -tax free in and out of 87+ carnet countries and territories for up to a year. Also known as the Merchandise Passport, the ATA Carnet is a unique international trade tool utilised for a number of purposes, including the temporary exportation of professional equipment, trade show exhibits, conferences/demos, sample displays, and more. Their power to assist with expansion and growth is exemplified by their role as a Gateway to New Markets.

Recently, Monika Jadeszko, Vice President, Global Carnet Operations was asked to

share some of the more unique items that travelled on an ATA Carnet to illustrate the wide range and applications of ATA Carnet use. ‘The way I see it, ATA Carnets hold the key to unlock and enable a special kind of magic to happen in the world,’ she said.

The List:

1. Elvis Presley’s Gold Lamé Jacket, pants, satin shirt, tie, and 1956 Gibson J200 Guitar shipped for a 50th anniversary performance in Canada.

2. A “hot air” balloon, and equipment for an upcoming attempt by a Ballooning Hall of Fame veteran to fulfill a lifelong dream — crossing the Atlantic Ocean in an open-air basket hydrogen balloon.

3. David Černý’s art exhibition to Mexico, including his famous “babies” sculptures.

4. Diamond ring for the television show, “The Bachelor”.

6. Mobile gym shipped to a film set for an actor’s workout sessions.

7. Autonomous robot drones on wheels to harvest grapes in vineyards.

8. Plasticised specimens of human bodies, tissue, and bones for a museum display.

9. Giant inflatable flotation bags for moving and lifting boats out of the water for cleaning and maintenance.

10. 84 Huskies on a dog sled team competing in the French/Swiss Alps Race, La Grande Odyssée.

To get started and learn more about the benefits of ATA Carnets visit: www.boomerangcarnets.co.uk

When it comes to the potential magic of an ATA Carnet, “50,000,000 Elvis Fans Can’t be Wrong”.


We are kicking off 2024 in style having launched our new website to give customers a greater insight into the products and services we provide.

We have also had the pleasure in welcoming Ethan from Strawberry Fields – Steps to Work programme for a 12-week work placement, providing some valuable work experience in the world of design and print. This is just one of many initiatives we are implementing in working towards our Social Value targets, something that is very close to our hearts.

Our Sales & Marketing Manager, Jake Wilson, has been appointed to The Future Impact Network, a network that is aimed at championing the perspective of young professionals, The Future Impact Network extends the representative power of the Future Impact Board by building a community of the next generation.

On a personal note, one of our Senior Graphic Designers has welcomed a new addition to the Oriel Studio’s family.

Oriel Studios were delighted to be Liverpool Chamber’s official Print Partner for their recent Chamber Day at Aintree Races event, we were thrilled to work with both

the Chamber and Warwick North West to supply the print requirements for the event. We continue to make key strides within the region, working with Amazon, Warwick, and Ways to Wow amongst many other companies, assisting with their Print, Design, Signage and Display requirements for various jobs and projects. Our strong relationship with Merseyrail also continues, having worked with them on designing, printing and installing station decoration for the Aintree Grand National in April.

We have also had the honour of printing and installing a map created by Neil Keating, in collaboration with Liverpool BID Company, on the corner of The Strand and James Street.

The start of 2024 has given us great momentum for the rest of the year and we are excited to work with the amazing businesses in our City Region.

If you have any Print, Design, Signage and Display questions or enquiries, please do not hesitate to contact us.

You can visit our new website at: www.orielstudios.co.uk or email at: Enquiries@orielstudios.co.uk.

Photos by www.pexels.com

The Isle of Man


A highly respected International Financial Centre, with worldleading regulation and a reputation for investor protection, the Isle of Man is nimble, adapting to changing times quickly and finding innovative solutions for today’s financial markets.

The Island boasts a diversified and flexible economy that supports a well-educated customer-focused workforce who enjoy an excellent quality of life.

17 Liverpool Chamber

It’s built for business and it’s your network.

It’s built for business and it’s your network.

It’s built for business and it’s your network.

LCR Connect is the City Region’s new digital highway.

LCR Connect is the City Region’s new digital highway.

LCR Connect is the City Region’s new digital highway.

Check your business at WHAT TAKES EUROVISION TO A GLOBAL AUDIENCE? Full fibre gigabit connectivity.


Check your business at WHAT TAKES EUROVISION TO A GLOBAL AUDIENCE? Full fibre gigabit connectivity.


Check your business at WHAT TAKES EUROVISION TO A GLOBAL AUDIENCE? Full fibre gigabit connectivity.




The competition for talent is fierce, regardless of industry, turnover or company size. Here at the University of Liverpool we’re aware that investing in graduate talent is a sure-fire way to breathe innovation and fresh thinking into your business and futureproof success. But in a local landscape where every employer is trying to stay ahead of the curve and upscale, we know how challenging it is to attract, recruit and retain the best talent into your business. There is, however, a solution right on your doorstep and many local employers are missing a trick when it comes to hiring. There is an untapped talent pool of international students and graduates which could be the solution to many of the challenges employers face when attracting talent.

Our University has been part of the fabric of what makes this city great for more than 140 years: a lot has changed in that time, including us. As a global University with over 7,700 international students, comprising more than 119 nationalities, we are a true reflection of our global city. Factoring in the broad range of degree disciplines we offer from our three faculties: Health & Life Sciences; Science & Engineering; and Humanities and Social Sciences, whatever your sector, our international community could add value to your business.

Our graduates bring an impressive skillset and academic ability but there are other compelling reasons which underscore the importance of securing diverse, global talent into your organisation. First and foremost, international graduates bring a unique perspective and cultural diversity to the workplace and it’s widely accepted that this can positively impact business

performance. International students’ varied experiences and insights help to create an authentic and innovative workplace culture, which can provide a competitive edge. The fact that they’ve travelled to another country to live and study is testament to their character, maturity and adaptability – distinctive characteristics that perhaps set them apart from local students. We’ve read hundreds of job descriptions from employers for whom ‘problem solving’ and ‘critical thinking’ are perhaps the most desirable attributes on the essential criteria. What better way to ensure diversity of thinking than hiring an international student or graduate with a fresh perspective and a broad understanding of global markets?

see first-hand the impact students can have on their organisation, dealing with real world problems set as project challenges. MyCardium’s Chief Operating Officer Antony Shimmin worked with an international MSc Business Analytics & Big Data student:

“We gave Durga the (100-hour) project brief and although she wasn’t familiar with this area of work, she returned within a week with the finished document. That blew us away, so much so, we had to adopt her recommendations as part of our operations model! We quickly realised we needed a role within the business model, that previously wasn’t even being considered as necessary, to ensure we could retain her skills, to the benefit of the business.”

international graduates bring a unique perspective and cultural diversity to the workplace and it’s widely accepted that this can positively impact business performance. International students’ varied experiences and insights help to create an authentic and innovative workplace culture, which can provide a competitive edge.

Once you discover first-hand the impact and value our international students have on your organisation, suddenly the challenges of hiring international graduates seem incidental.

Antony concludes: “I would not have been interested in offering opportunities at this stage of our development, only the University has been prepared to support us through the Liverpool Interns Bursary Initiative, but I’m so glad we took advantage of the offer, because it has helped our business enormously, beyond our expectations! We offered Durga a job at MyCardium and she accepted.”


Recruiting international graduates may present obstacles for some employers but the rewards of exploring this untapped talent resource can far outweigh the challenges. We know this from extensive experience of supporting local SME’s who’ve benefited from hiring international candidates and for whom expectations have been exceeded. In 2023 our Careers & Employability Team supported local HealthTech SME MyCardium to place an international Management School student on a 100-hour internship, funded via our Liverpool Interns Programme. This programme allows local SME’s to

19 Liverpool Chamber
The MyCardium Team

Napthens is a leading north west corporate commercial law firm, providing class leading legal services to individuals, businesses and other organisations for more than 100 years.

Its rapidly growing Liverpool office has grown its headcount by 20 per cent in the last twelve months, with the firm making its mark on the Liverpool city region legal and professional services sector.

To support this growth the firm is also in advanced discussions to move to a significantly larger office in the heart of the city’s business district, with the move planned for summer 2024 in what will be another major milestone for the firm in Liverpool.

In the past 12 months the Liverpool office has welcomed a number of new lateral hires including, most recently, Jane Janvier as legal director in the commercial property team, Sophie Fulwell as senior solicitor in the employment team and Kevin Howard as senior solicitor in the corporate team, all three having joined from large national law firms.

The growth of the firm’s Liverpool office is a key pillar in Napthens’ strategy to establish itself as one

of the most innovative and fastest growing law firms across the north west, retaining and attracting the best talent enabling the firm to continue to deliver class leading legal services to its clients.

Kieran Donovan, corporate partner and head of Napthens’ Liverpool office, said: “The firm’s Liverpool office is increasingly being recognised for the quality of the work it does and the clients and intermediaries it supports. The talent we have been able to attract is testament to what we are building locally serving our city region client and intermediary base whilst at the same time supporting growth across the wider firm.”

2023 was also a successful year of dealmaking for the firm’s corporate team which once again saw the team and individuals within it shortlisted for several awards.

Experian Market IQ ranked Napthens as the UK’s number one legal adviser on mergers and acquisitions in the

north west in 2023. The corporate team worked on the completion of an impressive 42 deals, a number of which involved businesses in the Liverpool city region, including acting for Standard Fuel Oils on its acquisition of River Marine Fuels.

The firm was also shortlisted for two North West Business Insider’s Dealmakers Awards, two Red Rose Awards and commercial property lawyer Matthew Parr was shortlisted for Young Lawyer of the Year at North West Business Insider’s Young Professionals Awards.

In addition, Sally Abrams, legal director in the firm’s family team, recently won Legal Personality of the Year at the 2024 Liverpool Women in Business Awards and Kieran Donovan was recognised in the prestigious 2024 North West Business Insider’s Professional Power List.

Napthens is a firm that is proud to be at the heart of the Liverpool city region’s legal and professional services sector supporting the growth of the city region and delivering success for our clients and intermediary contacts year on year.



Live chat has become one of the leading forms of communicating with online customers today, with 42% of consumers saying they prefer to use live chat over email, social media and online forums when trying to find information.

And with 80% of British shoppers now doing at least some of their shopping and product research online, managed live chat has become an essential tool for engaging online customers at the very moment they’re interested in your product or service.

At Face For Business, we manage Live Chat for hundreds of customers who want to win more online and improve their customer service. In this article Helen Christian, our Head of Service Delivery, provides some of our top tips for making live chat work in your business.

What do you want to achieve?

The most important thing to understand before investing in live chat is: what do you want to achieve? The goal for live chat usually falls into one of three categories:

1. Improve customer service

If the goal is to have your website be an extension of your customer service team, live chat can be used to answer questions and provide customers with information about your products and services as they browse your site.

2. Increase conversion rates

If you’re looking to make more direct sales or generate leads from your website then live chat can help you actively engage with customers on your site, helping you to gather critical information like email addresses (or even to book appointments directly).

3. Direct customers to the right Information

If your website is more of a hub for your products and services (or you’re using it as a ‘self-service’ portal for troubleshooting), you can use live chat to answer questions and help your web visitors navigate to the information they need to solve their problems quickly.

Ultimately, the goals for your live chat will influence everything from how you set the function up to how you report on results, so it’s important to understand these goals early.

Build your knowledge base

Your knowledge base is a set of FAQs of essential information that live chat agents will use when responding to customers. This could be anything from your opening times, to prices, to information about product returns or appointment bookings.

If you outsource your live chat, your managed provider will be able to help ensure you’ve compiled all the relevant information you need.

If you’re looking to make more direct sales or generate leads from your website then live chat can help you actively engage with customers on your site, helping you to gather critical information like email addresses (or even to book appointments directly).

How to make the most of your live chat

Provide answers quickly

If you’re going to invest in live chat it’s important to consider the people who will be managing it. The point of live chat is to provide customers with information quickly when they’re on your website, so you’ll likely need a dedicated resource.

Choose between active and reactive

If you’re new to live chat we’d typically recommend being proactive with live chat and have it pop-up and engage users directly, rather than waiting for them to click the button.

This way you can encourage a live conversation with users and make it more likely they’ll respond.

Target your best pages

You can use live chat site-wide, but you don’t have to.

Instead you can just focus on your most popular pages (homepage & service pages etc).

This way you know you’re talking with customers who are actively interested in your product and service as you’re talking to them.

Decide when/ how you’ll capture information

If you’re using live chat for lead generation then it can be advisable to ask users for their information before connecting them with an agent.

This reduces the chances of them abandoning the chat before you’ve got their details.

However, if you’re only using live chat for customer service, then a form could put users off because they may not want to give their email address before asking a basic question. Again, how you manage this comes down to your goals.

Make it a human interaction

Despite what you might think, “live chat” isn’t an automated, robotic interaction using predetermined answers - that’s a chat bot.

Live chat involves having real people behind your website talking to customers through the tool.

Having real people talking directly to customers ensures they get the human interaction they expect from customer service, while still getting the information they need quickly.

If you’re interested in Live Chat for your website we offer a 7-day free trial which you can take advantage of here:


Head of Service Delivery Face For BusinessTelephone Answering and Live Chat service.
21 Liverpool Chamber


Sean Keyes, CEO of Sutcliffe, provides a business leaders’ perspective on the outcome from the recent Spring Budget

Now we have had some time to digest what is likely to be the final budget from this government before an inevitable General Election is called, I have a few thoughts around what the Chancellor has laid out as a last opportunity to garner votes and hold onto power.

I am always happy to see any tax cuts that put money back into the economy and encourage growth. It is an established economic principle by Laffer that if the Government takes too large a percentage in tax, the actual amount of tax raised is reduced. On the other hand, growth puts more money into the government’s coffers and benefits everybody in society from businesses, pensioners, tax payers, and non-tax payers as this enables the country to spend more money on all of its services. The issue lies in that, while there were welcome cuts to National Insurance, there will be Council Tax rises across the country, so this leaves many people in the same, if not a worse position than before.

With approximately 210,000 new homes built across the UK in 2023 - with a requirement for 300,000 to be builtmaking it easier to get on the housing ladder, will be welcomed by young people and first-time buyers. However, reducing the upfront cost of purchasing a property doesn’t solve the issue of needing to build more sustainable homes, and with young people being at the start of the housing chain, I hope the Chancellor - or incoming Chancellor - delivers on this commitment to build more houses.

Sadly, what was missing from this budget, and also in last year’s Autumn Statement, was tax breaks for SMEs, something I was hoping to see. SME’s are the backbone of the UK economy, accounting for 99.9% of all businesses and 61% of all employees. I hope that whoever is in power in the next six months introduces more favourable corporation tax rates, or rewards businesses for taking on school leavers, something I am a strong believer in and think this would encourage more companies to invest in the next generation. If we can also increase public spending on housing, healthcare and education, without increasing taxation, by growing the economy, then it will boost the economy and the private sector will follow immediately.

I do welcome, however, an increase in levelling up funding which is being invested in the Liverpool City Region and beyond, but this needs to be action and not words this time around. For the construction sector, the next 6 months could be seismic as political parties size up whether prioritising investment in certain public services is a manifesto pledge not only worth making, but also worth sticking to.


Thanks to funding from the North West Hong Kong Welcome Hub, part of the North West Regional Strategic Migration Partnership, Torus’ charitable arm Torus Foundation, has been selected to offer comprehensive employment and skills support to help Hong Kong British Nationals (Overseas) (BN(O) visa holders.

The ‘HK Pathways – North West Employment Advice and Support Programme’ is the first region-wide employment programme tailored specifically for BN(O) visa holders and aims to increase access to opportunities and enhance prospects of securing employment and training within the UK job market.

As one of three organisations across the wider North West, the Torus Foundation team is ready to deliver a diverse range of free support services across the Liverpool City Region, Cheshire, and Warrington.

These include helping to create up to date and relevant CVs, assistance with

job searches and applications, interview preparation, increasing networking opportunities and more.

Tracey Walsh, Head of Employment at Torus Foundation, said: “The Foundation has already supported over 100 BN(O) visa holders, providing information, advice, and guidance, and has supported individuals into training, work placements and jobs.

“We are excited to embark on this journey with the North West Hong Kong Welcome Hub, as we join forces to empower Hong Kong British Nationals with the tools and support the need to thrive in the UK job market.”

To find out more about the programme please visit www.torusfoundation.org.uk/ hongkongpathways or please contact employment@torusfoundation.org.uk

Sean Keyes, CEO of Sutcliffe
Information event for Hong Kong British Nationals across the region.


A recent Ofsted report has applauded The City of Liverpool College’s outstanding contribution to meeting the economy’s skills needs, citing the College’s “exceptional” network of stakeholders across civic, community, education, and employer communities.

The report recognised the college experience as “transformative and life-enhancing”, with the College going above and beyond to develop its students beyond a qualification under its approach of “careers, not courses” and meeting employer needs.

The College received a ‘Good’ overall grading, with ‘Outstanding’ awards given to its personal development and adult learning programmes. In 2022-23, only 10% of colleges inspected by Ofsted received an ‘Outstanding’ accolade in adult learning, highlighting the College’s extraordinary success in this area.

The comprehensive inspection assessed the College’s contribution to meeting the skills needs of the economy as “strong”, the highest possible grading and one only a handful of colleges have received since its introduction.

The College was particularly praised for “weaving work-related opportunities seamlessly into their curriculums”. Its vast range of apprenticeships were also commended for helping students develop the knowledge, skills and behaviours that employers need.

The report recognised the College’s innovative partnerships with employers and others, with inspectors citing the impact as recognised “locally, regionally, nationally and, in a few instances, internationally”.

Elaine Bowker, Principal & CEO at City of Liverpool College, said: “We are thrilled by the incredibly positive comments made by Ofsted inspectors, particularly around our outstanding personal development and adult learning opportunities. Our partners

in industry and across the City Region have been integral in supporting us to get to this point, recognised in the references in the report to the ‘exceptional’ contribution we make to meeting the skills needs of the economy.

“To be one of just a few colleges receiving such excellent marks is a testament to the hard work and resilience of our teachers and students, plus the support of the wider business community, who have worked so closely with us to make us the first choice for employers and students alike. We’re delighted to see the impact we have on students, employers and our communities recognised publicly in this report.”

To discuss partnerships, workforce development and apprenticeship opportunities, employers can contact the College at colcbusiness@liv-coll.ac.uk or visit www.business.liv-coll.ac.uk.


Hugh Baird College is proud to spotlight the journeys of two alumni, Zoe Melling and Paul Osaigbovo. After participating in the College’s Scholarship Programmes, their careers in the logistics and business sectors have soared.

Zoe’s journey through Hugh Baird College’s business courses and engagement on the College’s Peel Ports Scholarship Programme has culminated in a successful career as a Procurement Coordinator at Peel Ports. In her role, Zoe oversees the acquisition of essential supplies for the site, from crane and plant parts to personal protective equipment and manages projects across significant ports, including Liverpool, Heysham, and the Manchester Ship Canal.

Reflecting on her experience, Zoe shared: “The Scholarship Programme opened the door to my dream job at Peel Ports. With guidance from my scholarship mentor at Peel Ports, I navigated my career path to focus on purchasing, a field I’m deeply passionate about. Hugh Baird College was instrumental in my journey, giving me the confidence to excel in my role and beyond.”

Paul’s story is equally inspiring. He studied as a business student at Hugh Baird College, where he won a student award for ‘Excellence in Employability Skills,’ progressing onto a degree in International Business at Manchester Metropolitan University. His engagement in the Scholarship Programme with Denholm Logistics Group honed his employability skills and facilitated a transition to higher education.

Paul advises current and future students: “The Scholarship Programme offered

valuable business connections and work experience opportunities. Asking questions and being curious about your career path is essential. This curiosity led me to pursue a degree in International Business.”

Hugh Baird College offers logistics courses designed to prepare students for a successful career in the logistics sector. The courses promote real-world experience through work placements, scholarship programmes, guest speakers and employer-led projects with industry leaders like Peel Ports and Denholm Logistics. These courses provide students with a comprehensive understanding of the logistics field, including supply chain management, procurement and transport, equipping them with the skills needed for the rapidly expanding logistics industry in the Liverpool City Region and beyond.

Hugh Baird College’s Scholarship Programmes offer students industry placements for practical experience, personalised support through one-to-one mentorship, a guaranteed interview upon programme completion and a valuable addition to CVs and UCAS applications. For more detailed information about the courses and opportunities in logistics at Hugh Baird College, visit www.hughbaird.ac.uk/logistics

Zoe from Business Student to Procurement Coordinator at Peel Ports
23 Liverpool Chamber SKILLS
Paul Award-Winning Student to International Business Degree


By his own admission Greg Johnson felt “isolated and overwhelmed” when he took the helm of his family’s manufacturing business in late 2021.

Greg’s father, Brian Johnson, had been running Bootle-based window and door manufacturer Warwick North West since 2008. But a serious medical diagnosis meant he had to step down with immediate effect. That unexpected turn of events catapulted Greg into the hot seat. He was not unfamiliar with the business. Greg had joined the family firm 15 years before, starting on the shop floor, which gave him a solid foundation in all aspects of the business. His dad insisted “there would be no special treatment”.

He went from administration to production, then into sales and admin. It was, said Greg, a “progressive and immersive experience”. But being asked to actually run the firm was a task of an altogether different magnitude. All eyes were on him. How would he respond?

“In December 2021 we received the news that so many families dread – my dad was diagnosed with cancer,” said Greg. “It meant I was immediately to become managing director of Warwick. It was, without doubt, the biggest challenge of my life.

“Sure, my fifteen years working inside the business had been a fantastic learning experience, but no amount of technical knowledge can prepare you for the huge burden of responsibility that suddenly lands on your shoulders.”

Around the same time Russian President Vladimir Putin was sitting in the Kremlin in Moscow finalising plans to invade Ukraine, which he duly did on February 24, 2022.

Decisions being taken 2,000 miles away were set make Greg’s job even harder. In the months following the invasion the impact on the global energy market was dramatic, with prices rocketing this fed through to the cost of raw materials. Not only did Warwick’s energy bills soar, the cost of raw materials such as glass rose by 40 to 50%. What happened next at Warwick can be accurately described as remarkable. Greg rose admirably to the challenge of running the firm and, despite those early feelings of isolation, he quickly realised he wasn’t alone. Greg explained: “The knock-on effects of the invasion of Ukraine came right to our door. The cost of everything went up such as glass and UPVC. But think of all the elements that go into windows and doors - locks and door hinges. Everything was suddenly costing more.

“What we did have going for us at Warwick was a fantastic team of people at every level of the business. The value of that experience, that expertise and institutional knowledge cannot be calculated.

“In those first few months we put together a new management team and together we drew up a strategy that not only helped us to survive but thrive. We didn’t want to just batten down the hatches. Our aim was to grow this business.”

Employing what he described as “creative thinking and bold managerial decisions” Greg oversaw a programme of new investment. This included a £1m upgrade of its manufacturing facilities and a new head of production.

“We were resilient, but we were also ambitious and forward-thinking,” added Greg. “We implemented changes that allowed us to keep our selling prices competitive without eroding our margins.” It was an approach that paid dividends.

Just prior to the COVID pandemic in 2019 Warwick was achieving annual revenues of

What we did have going for us at Warwick was a fantastic team of people at every level of the business. The value of that experience, that expertise and institutional knowledge cannot be calculated.
A modern home made more energy-efficient with the installation of Warwick North West’s innovative window system, Modus.
Above: Greg and the team from Warwick North West collect the award for best employer at the Merseyside Independent Business Awards last year.

around £5m. By 2022 Greg and his team had pushed that to just shy of £12m.

In autumn that year, those achievements were recognised when Greg was named Young Entrepreneur of the Year at the Downtown in Business Livercool Awards in Liverpool, and the firm picked up Employer of the Year at the Merseyside Independent Business Awards.

In contrast to those early days when Greg felt overwhelmed by the challenge, he was now emboldened and confident about Warwick’s prospects for the immediate and medium-term future.

Warwick - the ‘go to’ firm

Warwick North West was launched by Greg’s uncle, Gavin Johnson, in 1998. Today, from its factory close to the River Mersey, it produces Innolux, a premium range of PVCu windows and doors.

These are supplied to installers, builders and developers across the North West and Yorkshire. It currently employs around 115 people, a number that is set to grow further in 2024 with Greg set to invest a further £500,000 in new machinery. This will improve efficiency and increase capacity by up to 20%. With housing associations and local authorities looking to accelerate efforts to address the housing crisis, Greg is targeting the social housing sector as a major area of growth in the coming year.

“We have been analysing industry data,” he said. “Figures from construction insight specialist Glenigans suggest an improving economy in 2024 which fills me with optimism for this year and beyond.

“Despite sales in the window manufacturing industry falling by 23% in 2023, Glenigans believes there will be a modest growth of 4% in private housebuilding in 2024 and 11% in 2025.

“And a figure we have taken particular note of is the forecast that the social housing sector will grow by 7% in 2024. We are increasingly becoming the ‘go-to’ window firm for social housing builders.

“There is a chronic shortage of affordable homes in Liverpool city region and a number of housing associations are looking to address this.

“We are providing them and their contractors with quality, affordable, windows and doors. It is important that spend stays in the city region.”

Leaving no one behind

Given Greg’s own tussles with adversity it is, perhaps, no surprise that he is keen to offer opportunities to those facing their own personal challenges.

“Businesses cannot exist in silos, isolated from the very communities in which they operate,” said Greg. “Warwick has been in existence for 25 years. We are part of the fabric of Liverpool city region.

“Our workforce is drawn from the local communities of Merseyside. People are the lifeblood of any business and, like most

manufacturers, we need to ensure we keep bringing new people into our operation. Recruitment shortages are a drag on growth.”

Warwick has formed partnerships with two workforce development organisations – Nobody Left Behind and Inside Connections.

Nobody Left Behind uses sport as a means to foster positive mindsets among young unemployed people. It offers industryspecific skills training in a programme that aims to equip them with the necessary tools and knowledge to secure employment.

Inside Connections is a community interest company committed to supporting prison leavers and young people at risk of offending.

Makers make a difference

It is a myth that Britain doesn’t make things any more. According to manufacturers’ body, Make UK, the UK is ranked eighth in the world for volume of output. Every year the sector contributes £224bn in GVA value and employs 2.6m people.

It accounts for 49% of all UK exports, contributes 41% of all research and development and accounts for 16% of all UK business investment.

And while we may think of large factories such as Jaguar Land Rover in Halewood it is the small and medium enterprises (SMEs) that make up more than 99% of the UK business population.

It is a myth that Britain doesn’t make things any more. According to manufacturers’ body, Make UK, the UK is ranked eighth in the world for volume of output. Every year the sector contributes £224bn in GVA value and employs 2.6m people.
It accounts for 49% of all UK exports, contributes 41% of all research and development and accounts for 16% of all UK business investment.

It is companies such as Warwick North West where much of the UK’s growth is generated. And it is not just a maker, it is an innovator. Like many businesses, Warwick is increasingly focused on the push towards net zero carbon.

Greg is investing in more energy efficient machinery and vehicles and its own products are also contributing to a lower carbon world.

Greg added: “Both of these organisations tailor their programme to the needs of the manufacturing sector. Using these schemes to bring new people into Warwick is not only the right thing to do, it makes perfect business sense.

“By providing employment opportunities and allowing these young people to apply their newly acquired skills, we’re not only investing in our own growth, but also fostering a sense of purpose and pride among our employees.”

And Warwick’s philosophy of reaching out doesn’t stop there. It has established links with other local charities. They include Ykids based in Bootle that works to improve the lives of young children and their families. It also provides social value in other ways. Greg is a business ambassador for the charitable arm of Alder Hey Children’s Hospital, Alder Hey Children’s Charity. This funds research studies across clinical areas including cancer, asthma and orthopaedic surgery. It also raises money to pay for equipment, services and projects across the whole of the hospital and the Alder Hey in the Park campus.

“We specialise in producing an innovative window system called Modus,” he explained. “Modus offers lower Uvalues. The Uvalue is a critical measure of thermal efficiency. It measures how heat from hot air will pass through the glass.

“The lower the Uvalue the better the insulation. Used in conjunction with other measures such as air source heat pumps our windows and doors can make a real difference to energy efficiency and fuel bills.”

Greg passionately believes our education system currently does not do enough to encourage entrepreneurship and innovation. He said: “Co-operation between schools and industry is a lot better than it used to be - but there is still room for improvement.

“I believe our schools need to encourage a culture of creativity and risk-taking. They are the essence of entrepreneurship.

“At Warwick we want to grow our business, offer opportunities to people and contribute to the local economy and play our part in combating climate change. But we can’t do those things in isolation.

“We recognise that we are part of a wider ecosystem. By working with the community, with other businesses, with charities and with the public sector we can demonstrate that business can be a genuine force for good.”

25 Liverpool Chamber
Warwick North West provided windows for around 300 properties as part of the innovative Welsh Streets redevelopment project.


Much like a jockey on race day, you can never be too prepared for what life may throw at you. As pioneers of preventative healthcare our aim is to spread awareness about the provision of timely and accurate proteomic and genomic testing – empowering you over the hurdles of life.

Randox returns once again this year as principal sponsor of the world’s most famous steeplechase, the Randox Grand National. In the last twelve months, we have processed over one million tests from health-conscious clients across the UK & Ireland through our accessible and comprehensive in-clinic and at-home testing services.

Remaining committed to providing access to unrivalled insights that allow you to take control of your health, giving access to realtime insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages in the UK & Ireland with our Everyman, Everywoman and Signature health checks. Included in these health packages are essential areas

of health including hormonal, heart, thyroid, genetic, nutritional, gut health, and more are measured.

Specific tests across key health areas including sexual health, hormonal health, female health checks, digestive and a range of genetic and other health testing – including the newly added, world first T1D risk health check, which uses genetics to help predict who is at high-risk of developing type 1 diabetes. Randox Health tests are available in a range of both athome testing kits, which allow tests to be taken from the comfort of your own home, and in-clinic at one of our state-of-the-art health clinics such as the one located at Tithebarn Street in Liverpool.

For more information visit: https:/randoxhealth.com/en-GB/

Included in these health packages are essential areas of health including hormonal, heart, thyroid, genetic, nutritional, gut health, and more are measured.


Over a third of landlords (35%) will push back ESG goals and actions due to government flip-flopping to meet low-carbon emission targets, according to RSM UK’s latest Real Estate 360 survey.

In addition, nearly one quarter of UK landlords (24%) think that the real estate sector is currently not making quick enough progress to reduce its carbon footprint in line with the government’s target net zero emissions deadline.

50% of landlords also think that the sector is making little or no progress in effectively developing and implementing environmental, social and governance (ESG) policies, slightly down from 55% the previous year.

The majority (82%) agree that real estate businesses need to have strong environmental credentials or plans in place in order to access financing from lenders,

yet more than a third of landlords (35%) see access to funding as the second highest barrier to investment.

Peter Graham, partner and head of real estate and construction at RSM in the North West, said: “The government’s flip-flopping of its net zero targets is problematic for the region’s real estate sector, and it is no surprise to see landlords pushing back ESG plans against the revised targets. Last year’s survey highlighted that the North West was expected to attract the most commercial property investment outside of London over the next five years, so taking the foot off the gas now will slowdown progress and

“This highlights a real need for collaboration between industry and policymakers to ensure real estate remains at the forefront of driving the UK’s transition to net zero, as well as ensuring long-term inward investment to the real estate sector in the North West.”
Peter Graham, partner and head of real estate and construction at RSM in the North West

create an even bigger barrier to finance in the future if ESG credentials slip.

“This highlights a real need for collaboration between industry and policymakers to ensure real estate remains at the forefront of driving the UK’s transition to net zero, as well as ensuring long-term inward investment to the real estate sector in the North West.”

He added: “But, this will require investment to develop new technology to create green solutions and upskill workers – which is challenging given the volatile economic climate and the impact of the energy crisis. However, with several areas lined up as investment zones across the North West, there’s a real opportunity for real estate businesses in the region to help deliver net zero, provided government provides clarity on its longterm plans.”



In a move that signifies a major leap forward in cross-border collaboration, the Department for Enterprise has proudly announced its Strategic Partnership with the Liverpool Chamber of Commerce.

This partnership not only highlights a shared vision for economic growth and development but also reaffirms the deeprooted connections between the Isle of Man and Liverpool—a relationship that has been blossoming since 2018.

The origins of this burgeoning alliance trace back to when the Isle of Man Government signed a Memorandum of Understanding (MOU) with Liverpool’s economic powerhouse, Liverpool Vision.

“This partnership will enable us to strengthen our ties with the Liverpool business community and explore new opportunities for growth and development. We believe that this collaboration underlines the strong partnership between Liverpool and the Isle of Man, economically and culturally.”

This relationship took a concrete form with the development of the new Ferry Terminal, representing the Isle of Man’s most significant investment in the UK to date. It’s clear that both regions are deeply invested in each other’s success, laying down a solid foundation for mutual prosperity.

The Department for Enterprise is eager to leverage this partnership to diversify the Manx economy by developing meaningful relationships with Liverpool businesses. With the Liverpool Chamber of Commerce, a not-for-profit organisation boasting 600 members, serving as a beacon for trade opportunities, the stage is set for Isle of Man businesses to shine on a broader platform. The significance of this partnership was underscored at the inaugural “Welcome to the IOM” networking event, which saw an impressive turnout from both sides. Key figures such as Minister Tim Johnston MHK and Liam Robinson, Leader of Liverpool City Council, joined senior members of both Chambers and industry leaders from Merseyside and the Isle of Man. This event was not just a meeting of minds but a testament to the strong cultural and economic bonds that link these two regions. Minister Tim Johnston MHK expressed his enthusiasm for the partnership, noting, “This partnership will enable us to strengthen our ties with the Liverpool business community and explore new opportunities for growth and development. We believe that this collaboration underlines the strong partnership between Liverpool and the Isle of Man, economically and culturally. We have a lot of common interests in areas such as maritime, financial services and

tourism, as well as long-standing cultural links.” He further highlighted the diverse range of businesses in the Isle of Man that stand to benefit from this partnership, driving economic growth and prosperity for both communities.

Paul Cherpeau, Chief Executive of Liverpool Chamber, echoed this sentiment, emphasising the mutual benefits and potential of this relationship. “Our reception gave us a first opportunity to introduce business leaders in Liverpool with our counterparts from the Isle of Man. The creation of relationships, alignment of objectives and support for sustainable partnership development is an important objective to the Chamber and we expect these objectives to be achieved in the months ahead,” he stated. The Liverpool Chamber is committed to creating sustainable partnerships and aligning objectives for the betterment of both regions.

This Strategic Partnership between the Department for Enterprise and the Liverpool Chamber of Commerce marks a new chapter in the Isle of Man’s history with Liverpool. It’s a bold step towards fostering economic growth, enhancing cultural ties, and building a prosperous future for both regions. As these ties strengthen and grow, the promise of new opportunities and mutual benefits looms large on the horizon, heralding a new era of collaboration and success.

Paul Cherpeau, Tim Johnston MHK and Liam Robinson
Liverpool Chamber


In three simple steps let’s look at where you started, where you are now and where you are going.

Step one – Why have you set your goals in the first place?

It’s all too familiar. In January, full of enthusiasm, you’ve set your goals only to realise a few months later that they are not quite taking the shape you’ve imagined. Perhaps the tax-year end prompted you to look at utilising certain reliefs, threshold and allowances and you’ve realised that, would you have started planning earlier, 2023/2024 could have turned out better? This step is aimed to spur you back into action. Was your aim to make your money work harder for you? Are you planning for retirement or another significant life event? What prompted you to set your financial goals?

Step two – Can you achieve your goals on your own or should you bring someone in to help?

Life can be hard to balance sometimes and it’s not surprising that with many competing responsibilities, your personal finances might not be at the forefront of your agenda.

Speaking to a financial planner can help with the practical side of putting your plans into action and also help you clarify your ‘why’, by prompting questions and helping you establish what really matters. Your financial planner will not only aim to fill the knowledge and expertise gap, but also provide the required consistency and dedication to achieve your wider goals.

Step three – Plan, avoid any ‘traps’ and take advantage of what is available to you.

Have you considered how to position your finances in the 2024/2025 tax year? Planning ahead to avoid any common traps and taking advantage of the available allowances, thresholds and reliefs can save you thousands of pounds. As can long-term financial lifeplanning. Your personal circumstances and financial objectives change throughout the years, and it is good to have someone there with you along the way.

Common traps

Do you earn over £100k? Watch out for the ‘60% tax trap’. Those earning between £100,000 and £125,140 per annum will see tapering of their Personal Allowance, which results in a 60% effective tax rate. This trap can be potentially avoided by making charitable donations and pension contributions.

In the Spring Budget, Jeremy Hunt announced an increasing threshold for high income child benefit charge (HICBC) (now tapered from £60,000 per annum). The rate at which HICBC is charged will be halved so that child benefit is not

What’s available and what’s next?

fully withdrawn until individuals have an income of at least £80,000. However, did you know that making pension contributions, salary sacrificing or making charitable donations can help you minimise or even fully avoid this charge?

In the current tax year, watch out for halved capital gains tax (CGT) annual exempt amount (from £6,000 to £3,000 per annum). This will inevitably force many investors to become aware of their reporting obligations. Something that they’ve perhaps not needed to consider while the allowance was set at a higher level.

There are many effective tax planning strategies that can help you make the most out of your money and reduce the impact of taxation. Reaching out to a financial planner can help you to understand how to best approach this, based on your individual circumstances.

Utilising the available ISA and Junior ISA allowances is a good start.

Reviewing your goals and progress towards them is crucial. Whether alone, or with help, there is always the chance to steer yourself towards financial stability.

Here’s a reminder of what is available to you in the 2024/2025 tax year.

For a no-obligation initial chat to understand your needs and how we might be able to help you in the future, please give us a call on +44 (0) 151 227 2030.

Tax treatment depends on the individual circumstances of each client and may be subject to change in future. All statements concerning tax treatment are based upon our understanding of current tax law and HMRC practise and can be subject to change. With investments, your capital is at risk.

28 ADVERTORIAL Kasia Robuta Chartered Financial Planner at Investec Wealth & Investment UK
CGT annual exempt amount £3,000 Dividend allowance £500 ISA allowance £20,000 JISA allowance £9,000 Pension annual allowance Up to £60,000 plus available carry forward Gifts Varying amounts depending on your relationship to the person you are gifting to and the occasion.



Thursday 28th March saw the first ever departure by Jet2.com and Jet2holidays from Liverpool John Lennon Airport with celebrations taking place to mark this milestone occasion for the airport.

The full flight from LJLA departed to Tenerife, signalling the start of Jet2.com and Jet2holidays operating award winning flights and package holidays from Liverpool and beginning their Summer 2024 programme.

There were celebrations in the air at the airport for the first day of flying, as 100s of holidaymakers were treated to a VIP customer experience, including a red carpet welcome and personalised gifts. As customers waited to board the first flight, a Beatles tribute band entertained them at an exclusive launch event, with prizes and giveaways for holidaymakers too.

Jet2.com and Jet2holidays have a total of 20 sunshine destinations on sale for Summer 24 from Liverpool, with a fleet of four based aircraft flying customers to a wide choice of destinations across Mainland Spain, the Canary Islands, the Balearic Islands, Greece, Turkey, Bulgaria, Portugal, Madeira and Cyprus.

This is a significant programme for the operator’s first summer flying from Liverpool, representing 565,000 seats on sale and up to 54 weekly flights during peak periods. Since putting flights and holidays on sale from Liverpool, Jet2.com and Jet2holidays have reported phenomenal demand from customers and independent travel agents. As a result, the airline and tour operator have already added more routes and aircraft to their programme for Summer 25. The companies have also recently announced the launch of their first ever Jet2.com and Jet2CityBreaks Christmas Markets programme from Liverpool John Lennon Airport. Flights and city breaks are now on sale from the airport to Krakow and Prague for Winter 24/25, meaning the companies have a total of ten winter destinations on sale for their first winter of operations from Liverpool John Lennon Airport.

Jet2.com and Jet2holidays repeatedly win high-profile accolades. These include Which? Travel Brand of the Year and are a Which? Recommended Provider and these customer service accolades. These complement those of Liverpool John Lennon Airport, which has been voted the Which? Best UK Airport for the past two years as well as a Which? Recommended Provider too and is commended for its high levels of customer service, with travellers able to take advantage of the Airport’s faster, easier and friendlier passenger experience.

John Irving, CEO Liverpool
John Lennon Airport and Steve Heapy, CEO of Jet2.com and Jet2holidays

Jet2.com and Jet2holidays’ arrival at Liverpool John Lennon Airport has resulted in significant investment for the region too, with more than 250 new jobs created across flight deck and cabin crew, engineering, and ground operations.

John Irving, CEO Liverpool John Lennon Airport, commented: “Today is an important milestone in the airport’s history as we welcome the first of many passengers

jetting off on Jet2.com and Jet2holidays’ departures from Liverpool this summer. Following the announcement last May that Jet2.com and Jet2holidays had chosen Liverpool to become their newest UK departure airport, a lot of work has been going on to make sure that our passengers continue to enjoy our award winning Faster Easier Friendlier airport experience and we look forward to welcoming thousands of Jet2 customers over the coming months.”

Paul Cherpeau, Chief Executive at Liverpool Chamber, said: “Liverpool John Lennon Airport continues to be a crucial economic asset within our city region for which the commencement of Jet2.com and Jet2holidays is a truly celebratory moment. The airport’s ongoing recovery from Covid disruption and reputation as the most customer-friendly airport in the UK is hugely positive for leisure and business travellers alike. It is important that our airport’s successes are both celebrated and supported to enable future growth and improvement for our city region economy.”

“Liverpool John Lennon Airport continues to be a crucial economic asset within our city region for which the commencement of Jet2.com and Jet2holidays is a truly celebratory moment.”
Paul Cherpeau, Chief Executive at Liverpool Chamber
29 Liverpool Chamber


of people with a severe and enduring mental illness want to work, but only 8% are in paid employment.

Individual Placement Support (IPS) employment service from The Life Rooms will work alongside your business to support those with mental health difficulties to gain meaningful paid employment.

IPS have job seekers ready to take the next step with your business.

■ We work in partnership with local businesses

■ We link people to the right job match for them

■ We secure paid employment

■ We provide ongoing support for client and employer

■ We support communities in Liverpool, Warrington, Halton and Wirral.

Find out more and get in touch with The Life Rooms IPS Team: www.liferooms.org/support/IPS



River Capital will support the British Business Banks new Northern Powerhouse Investment Fund II, a £660m fund set to cover the entire North of England by delivering small loans between £25,000 & £100,000.

The Northern Powerhouse Investment Fund II (NPIF II), aims to build on the success of the initial fund, with the purpose of driving sustainable economic growth by supporting innovation and creating local opportunity for new and growing businesses across the North.

The Northern Powerhouse Investment Fund II will increase the supply and diversity of earlystage finance for Northern smaller businesses, providing funds to firms that might otherwise not receive investment and help to break down barriers in access to finance.

Providing loans from £25k to £2m and equity investment up to £5m, the Fund will continue investing into companies operating within the North including Liverpool, Lancashire, Cheshire & Cumbria, areas in which River Capital will invest into.

Since the launch of the first Northern Powerhouse Investment Fund in 2017, over £1bn of direct and private sector co-investment has been facilitated to businesses.


According to research by Liverpool-based health insurer Medicash, mental health is set to be one of the most important wellbeing considerations for the UK’s employers this year – with 83% of employers surveyed by Medicash expecting to see mental health concerns increase during 2024.

This includes Liverpool SMEs Green Bell Packaging and Stratton Tea Ltd who both received funding of £100,000 and whom have both seen significant growth and opportunities since.

Founded in 2018, Green Bell Packaging is a plastic-free solution provider, offering environmentally safe and affordable packaging options. The company prides themselves on contributing to the wellbeing of the planet, offering a fresh sustainable approach to packaging. Its product range includes paper bags, jute bags, biobags, bio mailing bags designed

Alongside mental health, Medicash’s research – published in their most recent guide, Key Employee Wellbeing Trends for 2024 – identifies holistic wellbeing and use of technology as two major focus areas for improvement when it comes to employee wellbeing.

Mental Health at Work

Medicash’s survey found that of the employers surveyed, almost three-quarters already offer an Employee Assistance Programme, while just under two-thirds have added qualified Mental Health First Aiders to their workforce. This points to increasing awareness among the nation’s employers of the benefits of supporting employee mental health, including reductions in both presenteeism and its opposite, absenteeism, as well as improved employee engagement.

for business and consumer use, all ecofriendly and home compostable which has attracted interest from some major brands. This required increased inventories as well as finance for marketing support that River Capital has provided via NPIF.

Established in 2022, Stratton Tea have bolstered equipment purchases and the creation of pivotal roles within the company, paving the way for an exciting expansion phase that will see Stratton Tea become a global player.

For more information on how NPIF could help you head to www.rivercapitaluk.com

Holistic Wellbeing

Interest in fully established wellbeing strategies continues to grow, as companies look to better support their employees’ individual wellbeing in 2024 – including menopause awareness training and both men’s and women’s health support services.

Financial wellbeing is particularly high on the wellbeing agenda as the cost of living crisis continues to elevate stress levels, with one respondent even calling it “paramount to success in 2024.”

Use of Technology

Medicash’s research points to an increasing value of hyper-accessible wellbeing tools among today’s workforces, with online wellbeing platforms, apps, and access to thirdparty digital healthcare services growing in popularity among employees and employers alike. Technology was also identified as a key area of development for personalised support paths and promoting a preventative approach to healthcare.

Also noted by the research was a continued interest in flexible work structures, such as flexitime and hybrid or home working, with only 5% of respondents reporting that they would be removing hybrid or home working opportunities in 2024.

If you’d like to find out more about Medicash’s survey, as well as learn which trends to watch and how to respond to them in 2024, Medicash’s latest guide is now available to download for free at: www.medicash.org/wellbeing-trends.

31 Liverpool Chamber


Everyone is talking about Neurodiversity. Why, and what exactly does Neurodiversity mean? 1 in 10 people are dyslexic; 1 in 10 have dyspraxia, 1 in 10 dyscalculia, 1 in 67 are autistic and 1 in 20 are ADHD. This means approximately 20% of the global population ‘Think Differently’.

Attention Deficit Hyperactivity Disorder (ADHD), traditionally carried a stigma –which began in school where we were all misled into thinking that these different ‘neurotypes’ were less intelligent and less able than the rest of us. Over 40% of millionaires are dyslexic and over 30% of entrepreneurs, senior executives and self-employed are ADHD. Today we are recognising that people who think differently are the inventors, innovators, creatives, and disruptive thinkers of our future business enterprise. We need for greater awareness and support to recognise the intelligences, potential and dedication of individuals with ADHD, enabling them to thrive in their careers.

Local business owner Colin Reader of successful Liverpool events and technology company MSP Global, is a perfect example of how ADHD can in fact be a major positive influence.

Labelled a wild child by a lack of understanding through his school years, Colin successfully studied electrical engineering, moved to South Africa and

established the technology and events company Mersey Sound Productions before relocating back to Liverpool, all whilst sustaining a career as a live musician by night, driven by his always on 24/7 lifestyle. It was only through a chance recommendation by Jayne of Jayne Moore Media that led to a meeting with Tony Lloyd of the ADHD Foundation in 2019 that he was finally diagnosed as having the condition. Tony commented, “Colin is one of numerous individuals speaking openly about living with ADHD and how they have overcome some of the challenges of our education system, and have gone on to develop successful careers and, like Colin, become successful entrepreneurs”.

Colin’s co-director Lisa explains, “We don’t see ADHD as a negative but a positive. At MSP we are surrounded by many workers with ADHD who are highly creative and very technical, it’s just what our business needs”.


Halcyon have been doing business in Dubai for some time with clients based in the United Arab Emirates. This time was a little bit different, as a scheduled trip was approaching –the management team, led by James Hamilton and Tom Woods, took the decision to use the upcoming trip as an opportunity to take staff away on a team building & working trip. We based ourselves in apartments across Dubai Marina which is the usual landing spot for Halcyon. Great location, amenities and views!

With Dubai four hours ahead of the UK, the support team were setup and ready to work after a team meeting each morning, equipped with a secure connection and headsets to speak with clients, with the rest of the team heading out to various client meetings across several days. The decision was taken not to inform our partners that we were working from halfway across the

world so we could test the resilience of our systems, response times and remote access. We did still have several members of the team still in the UK and available as a contingency! At the end of the working trip, we are delighted to say that every single SLA was met, and every call was answered. With the weekend came the usual free time. First up was the Saffron Brunch at Atlantis The Palm, with a trip to the Dubai Mall and a team meal out at Asia Asia in Pier 7. Monday comes round quick enough, and the team spent the day working from The Grosvenor Hotel again answering calls, closing tickets and maintaining compliance for our partners.

With several networking events taking place across our time in Dubai it was great to catch up with clients, friends and meet new people. Halcyon prides itself on being more than just a standard IT Support provider – our people centric approach and understanding of business means we look for continuous proactive solutions rather than just a break/fix service. Once

“Colin is one of numerous individuals speaking

openly about living with ADHD and how they have overcome some of the challenges of our education system, and have gone on to develop successful careers and, like Colin, become successful entrepreneurs”.

businesses partner with us a range of services become available such as VoIP, Broadband, Data Cabling, Web Hosting and Cyber Essentials Accreditations. This ensures Halcyon become a single point of contact for all Digital Utilities, giving clarity to staff and quick responses with our 1-hour response SLA.

If you would like to partner with Halcyon please contact: chris@ithalcyon.co.uk.

Read more here:
Colin Reader receives an Innovation Award for MSP


Liverpool Chamber co-hosted the ‘Talent for the Future’ Conference, bringing together educators and business leaders to understand current and future skills requirements in the Liverpool City Region as reflected in the Local Skills Improvement Plan (LSIP).

The event, organised by the Chambers of Commerce in the City Region, welcomed more than 125 professionals from academia, industry and political administration to discuss the findings of the LSIP research programme and help businesses and training providers to build deeper relationships.

The LSIP created a powerful evidence base of employer experience, sentiment and challenge with regard to recruitment and future skills challenges. This evidence base has been used to power a series of changes and improvements to the provision of education and skills training within the region, all informed by the needs of employers.

Across a series of panel discussions, delegates debated topics including specific sector skills required by employers, the importance of essential employment skills and the need for long-term succession planning.

Morgan Sindall’s Gill Roberts discussed the large volumes of work placement requests the firm receives and how it uses technology to help employers to train and support people on placements.

Elaine Bowker, Principal of City of Liverpool College, said: “Employers cannot exist without colleges, and vice versa. Skills has become everyone’s domain and not everyone necessarily understands how a college can deliver skills and talent to meet current and future needs. Many of our team are dual professionals, with enormous industry experience.

Rachel Hennigan, Principal at Hugh Baird College, added: “It’s important we understand the values of businesses and what they require, so we encourage an open dialogue and joint delivery with employers. It also helps to motivate students if we can begin with an end in mind and allow them to see the employment opportunities that exist.”

Sue Patterson from the Manufacturing Technology Centre said: “Technology sectors are transforming quickly and we need skills to align. A whole value approach is essential, with a well-thought out programme bringing together all aspects of construction, education, housing etc in a single approach to work as a team.”

Inclusive employment being a key challenge highlighted by employers, Jon Dobson from The Brain Charity highlighted the strengths and talents that neurodiverse candidates can offer to industry and the training packages it offers to help businesses tap into that workforce.

Rachael Stevens from Knowledge Quarter Liverpool referenced the LCR Investment Zone’s potential to create 4,000 new jobs, adding: “In terms of skills, we focus on the power of inspiration and we take children on tours of the various specialisms in Knowledge Quarter Liverpool to show them what career paths are possible in their own city region.”

Kimpton’s Matt Breakwell said: “Decarbonisation is a big growth area, such as replacing large commercial boilers with heat pumps and major LED lighting schemes to boost energy efficiency.

Attracting girls into the industry is also a huge challenge for us as we bid to diversify our workforce and we need to highlight the many roles beyond muddy building sites, such as management, design or estimating, which candidates can access after T-Levels.”

Dr Martin Stewart from Liverpool School of Tropical Medicine highlighted the importance of innovators being able to understand what investors are looking for in order to take ideas and projects forward, while Jonathan Coleman from Liverpool Freeport added: “The sectors we aim to attract such as logistics or maritime are traditionally undersubscribed, so we want to drive more individuals into the courses and opportunities that exist.”

A later panel session, facilitated by our chief executive Paul Cherpeau, featured representatives from Liverpool Hope, Liverpool John Moores and the University of Liverpool. The importance to Universities and graduate talent of understanding and adapting to employer need was a key discussion point with work-readiness, experience, employability skillset all considered by panellists.

The Local Skills Improvement Plan continues to inform the development of College and Training Provider curriculum in our region. Using the successes of the Local Skills Improvement Fund, which has catalysed six projects which meet the recommendations of the LSIP, the reality of a more joined up partnership between industry and education remains closer than ever.

“Employers cannot exist without colleges, and vice versa… It’s important we understand the values of businesses and what they require, so we encourage an open dialogue and joint delivery with employers”
33 Liverpool Chamber CHAMBER NEWS


Our team at Blok 'N' Mesh has had an absolutely thrilling start to the year! We are delighted to have secured a major partnership with the 2024 Paris Olympic Games, one of the most significant events in the world, scheduled from July 26th to August 11th. Our state-ofthe-art Defender™ system is already being installed at the iconic Palace of Versailles, with 400 kilometers already completed.

Our association with the Olympics is a testament to the quality of our products and services, and we are proud to contribute to the safety and security of such a significant event.

Our Defender™ Paladin Fencing is a unique temporary V-mesh fencing solution that offers a taller and more secure fencing perimeter without compromising on the “temporary” aspect of the fence.

Apart from our collaboration with the Olympics, we have also received a massive order for 7300 kilometres of our award-winning POLMIL® fencing

for the nuclear power industry. We have already begun delivering this order in February and are working hard to complete it by the end of August. We take great pride in our ability to meet our client's needs and provide high-quality products and services. Therefore, we have scheduled over 400 Blok N Mesh wagon loads to transport our products from our Knowsley Depot to the power plant site over the course of six months. We are confident in our ability to deliver timely and efficiently, and we're excited to continue doing so with these two significant projects.


Morgan Sindall Construction marked the start of work building a new £24m Surgical Neonatal Intensive Care Unit (NICU) on behalf of Alder Hey Children’s NHS Foundation Trust, with a groundbreaking ceremony. The event saw Morgan Sindall, Alder Hey representatives and some of the hospital’s on-site nursery attendees come together to view the site and take photographs to mark the occasion.

Appointed to the project last year via the Procure Partnerships North West Framework, the tier one contractor is set to deliver a Surgical NICU with 22 family-integrated rooms, a Same Day Emergency Care Centre, and space for future development.

The state-of-the-art Surgical NICU will be the first of its kind in the country, providing family-integrated care and a safer service for babies. It will feature 22 neonatal cots and 18 individual family rooms where parents can stay alongside their poorly babies whilst they’re receiving expert care.

On the ground floor of the facility will be the Same Day Emergency Care Centre, bringing together the skills and expertise of paediatricians, emergency care clinicians, advanced clinical practitioners, primary care and family support workers.

The start of main works on site follows a significant enabling works package involving the diversion of a large number of buried services whilst maintaining the operation of the busy hospital environment.

Simon Arnott, Managing Director of Morgan Sindall in the North said: “

“It is therefore an immense privilege for us to play a part in the next stage of the hospital’s history. We look forward to continuing our collaboration with the staff at Alder Hey, our partners, and service users to deliver a new facility that will help the Trust continue its vital work in improving health outcomes for children.”



Coeus Insurance Management are Chartered Insurance Brokers with their headquarters based in South Liverpool. Committed to a “customer first” approach alongside values aligned with a professional code of ethics. Coeus are advocates for working with other local businesses and helping sustain and grow the local economy.

A major milestone for the company was reached in 2023 as they celebrated 10 successful years in business.

In the dynamic realm of entrepreneurship and corporate ventures, success isn’t just about what you know; it’s also about who you know. In today’s hyperconnected world, the ability to forge and maintain meaningful relationships face-to-face within professional circles can be a gamechanger, our Strategic Partnership with the Liverpool Chamber of Commerce has propelled us very much towards our defined goals. Business connections are crucial and pave the way to growth.

The most recent highlight of my “networking” career has been meeting Greg Johnson of Warwick North-West, one of the region’s top PVCu fabricators supplying to trade. This relationship has been aided by the Chamber in giving us valuable insight into our peers’ business and has provided a collaborative environment in which we have thrived. Greg and I had had numerous meetings and conversations before business was even discussed, and here lies the key, strong relationship building.

“I see all events and face to face meetings as a plus. It’s not a race and every encounter is a win, I am building relationships and most of all I am building trust. I now fully understand the true power of listening and the phrase “we have two ears and one mouth”. I listen with interest, really listen and in this way communicate with the person in front of me in a meaningful way. Often as I go to speak, I pause, I consider, and instead of rattling on about my business, I ask them more questions”.

At its core, networking is about creating opportunities. Whether you’re seeking new clients, collaborators, investors, or mentors, the connections you cultivate can open doors that would otherwise remain closed. A chance encounter at a conference, a mutual introduction through a colleague,

or even a conversation on social media could lead to partnerships, business deals, or career advancements. By expanding your network, you increase the likelihood of stumbling upon opportunities that align with your objectives.

In the business world, trust is the currency that fuels transactions and collaborations. By fostering genuine relationships with peers, clients, and stakeholders, you establish trust and credibility, essential components of long-term success. People are more inclined to do business with those they know, like, and trust. By investing time and effort into cultivating authentic connections, you lay the foundation for fruitful partnerships and sustainable growth. Moreover, recommendations and referrals from trusted contacts can enhance your reputation and expand your reach within your industry.

In the business world, trust is the currency that fuels transactions and collaborations.

“Community is at the heart of Warwick, since joining as a Strategic Partner of Liverpool Chamber of Commerce, I have been a big advocate of the local business community supporting one another and doing as much business together as we can locally.

Relationships mean a great deal and over the past 12 months, learning about a fellow Strategic Partner Coeus, I learnt that their morals and principles as a business aligned nicely with ours, not only that but they have a great reputation in their respected insurance field. Warwick have been with the same insurance broker since 1998, we are loyal to our partners and supply chain as a business, so it normally takes something special for us to change, but what cannot be ignored this year are these three points, we get to support and do business with a local company, build and harvest further relationships with a great team and have a trusted, track proven quality insurance broker to look after our needs and find the best suited insurance policies in the most cost effective way.”

Greg Johnson, Managing Director, Warwick North-West.

In the interconnected landscape of modern business, making meaningful connections isn’t just a nicety; it’s a strategic imperative. By actively cultivating and nurturing relationships within your professional sphere, you unlock a myriad of opportunities, insights, and support systems that can propel you towards success. Whether you’re an aspiring entrepreneur, a seasoned executive, or a freelancer carving your path, investing in your network pays dividends that extend far beyond immediate gains. So, seize every opportunity to connect, collaborate, and grow – your success depends on it. I’m enjoying the journey.

Stewart Jordan Managing Director, Coeus Insurance Management
35 Liverpool Chamber
Greg Johnson and Stewart Jordan

Support your business to grow with an LJMU apprentice





Degree apprenticeships at LJMU cover a range of sectors, including policing, healthcare, civil engineering, chartered surveying and business management. Visit our website to see the full list.


to find out how you can make the most of the degree apprenticeship levy or take advantage of a 95% government-funded discount.

OUTSTANDING behaviours and attitudes in our degree apprentices

*Ofsted 2023





LJMU has been delivering degree apprenticeships since 2016 and currently has more than 1,200 students working across a range of sectors, including policing, healthcare, civil engineering, chartered surveying and business management. They enable apprentices to achieve a full degree while developing practical skills in the workplace.

The programmes recently earned glowing praise from Ofsted, which rated them as good overall with a rating of outstanding for the behaviour and attitudes of learners.

How a degree apprentice will benefit your business

By employing a degree apprentice, you’ll gain a highly-skilled employee with both the academic qualifications and the relevant practical skills that will enhance your workforce.

By working for your company, a degree apprentice will develop an in-depth understanding of the sector and your business and, by studying part-time at LJMU, they’ll bring a fresh perspective and up-to-date knowledge to their job.

How does it work?

The apprentice will spend approximately 80% of their time at work and 20% studying part-time at LJMU, ensuring they develop an in-depth understanding of the sector while bringing a fresh perspective and higher-level knowledge and skills to the business.

They can take up to five years to complete their academic programme with an end-point assessment carried out by a professional body.

Working with LJMU

As one of the largest and most wellestablished universities in the UK, LJMU provides students with a high-quality learning experience informed by relevant, world-leading research and delivered by passionate academics who are experts in their fields.

Our students work with the latest technology and specialist equipment in modern laboratories, workshops, practice suites, simulated environments and highspec computer labs.

LJMU is here to guide you through the whole process. We will:

• Take care of the administration and management of the apprenticeship to ensure the process goes smoothly and successfully

• Provide flexibility to work around your business needs

• Work in partnership with you to ensure you’re involved in the programme design and delivery

• Provide you with a dedicated team who are approachable and easy to work with

• Offer opportunities for you to collaborate and network with other employers within and beyond your sector

Expanding our apprenticeships

LJMU is expanding its provision following the award of significant new funding from the Office for Students.

The successful bid will enable LJMU to work with new and existing partners and stakeholders to develop new standards to meet the local skills need.

We will also deliver a comprehensive programme of activities relating to employer engagement and outreach work to increase applications from ethnic minority backgrounds and those from areas with low participation in higher education.

Praise from Ofsted

LJMU’s degree apprenticeship programmes earned glowing praise from Ofsted following its first inspection in 2023.

In a highly positive report, Ofsted found the provision to be good overall and outstanding for the behaviours and attitudes demonstrated by our apprentices.

Driving growth and social value

Professor Alison Cotgrave, LJMU’s Academic Registrar, said: “Our programmes are extremely popular with learners and employers alike as they offer the opportunity for apprentices to work towards their degree at the same time as developing practical skills in the workplace. We were exceptionally pleased to have the quality of our programmes recognised with such a positive Ofsted report at the end of last year. We want to develop our provision further and have plans to significantly increase the number of apprentices studying with us by 2030.”

Professor Joe Yates, Pro-Vice-Chancellor for Place and Partnerships, said: “Degree apprenticeships are an important way in which we meet the skills requirements of the Liverpool City Region. They perfectly embody our commitment to the city region: we are an active, engaged partner, proactive in meeting the needs of our communities and a driver of growth and social value by helping people to develop the skills, knowledge and experience needed by employers.”

Find out more about how your business could benefit by visiting: www.ljmu.ac.uk/study/degreeapprenticeships

SKILLS 37 Liverpool Chamber



LDC offers a unique platform for professionals to expand their networks while indulging in culinary excellence. Whether you’re an entrepreneur seeking new collaborations, a business owner looking to forge strategic alliances, or a director aiming to broaden your connections, LDC provides the perfect setting to achieve your goals.

Having been going for over 10+ years, Liverpool Dinner Club, the trading name of Dinner Club Network Ltd, is a premier networking event that visits multiple hospitality venues across the Liverpool City Region (LCR), with the aim of helping to build professional relationships whilst utilising the incredible hospitality sector the LCR has to offer. Offering both 3-course meals and socials, LDC is now looking to expand into Manchester, Chester and Leeds with a possible expansion into the Isle of Man.

“I am thrilled that over the last 2 years of owning the Dinner Club we are now looking to expand and collaborate with other companies as we move forward. We’ve managed to generate some incredible connections already in Liverpool and look forward to many more as our journey continues. If you’ve not been to an LDC event, I highly recommend you coming along but, of course, I’m bias,” said James Smethurst - Amass Digital, Host/Owner of Dinner Club Network.

“We aim to provide a platform for professionals to build relationships whilst enjoying the incredible food each city has to offer and fostering those meaningful connections to see what exciting opportunities it could create. It’s been a real passion for me so far, I’m a massive foodie but I must admit it has its challenges.”

If you are looking to attend a Liverpool Dinner Club, please be aware its via ticket only. For further information please go to www.liverpooldinnerclub.com, follow us on LinkedIn or contact us via email on: hello@liverpooldinnerclub.com.


Enterprise has been moving mobility forward for more than 65 years. Now, as this global leader reaffirms its mobility ambition and looks to partner with others to help shape future experiences, the business is connecting its full portfolio of offerings – car rental, fleet management, flexible vehicle hire, car sales, HGV rental, car share, luxury rental, technology solutions and more – under a new corporate brand - Enterprise Mobility.

“Since day one, we’ve been inspired by a bold idea: creating better experiences for how the world moves,” said Enterprise Mobility President & CEO Chrissy Taylor.

“This marks the beginning of our next chapter, reinforcing our 90,000-strong global team’s commitment to deliver exceptional service for partners, customers and neighbours – innovating with intention to meet their ever-changing needs.”

The motivation behind the shift is to reflect the business’ evolution from a fleet of seven cars, more than six decades ago, to a global network of mobility solutions serving consumers, businesses and governments.

“We were founded as a car leasing business and are best known today as the world’s largest car rental provider. Yet, the business has evolved immensely in terms of geography, offerings and customer

segments served,” said Taylor. “Enterprise Mobility brings together the full portfolio we have to offer as we continue to invest heavily to meet customer mobility needs today and into the future.”

With the announcement, Enterprise Mobility has launched a new visual identity and corporate purpose: Advance the world, one journey at a time. The refreshed visual identity pays homage to the iconic dual parallel lines in the Executive Leasing logo from 1965.

“More than just an ‘e’, Enterprise Mobility embodies the incredible journey of our business, both where we come from and where we are going,” added Taylor.

If you have any projects or fleet needs on the horizon, please contact Daniel Ansboro at daniel.j.ansboro@em.com If you can drive it, we can provide it!

“This marks the beginning of our next chapter, reinforcing our 90,000-strong global team’s commitment to deliver exceptional service for partners, customers and neighbours –innovating with intention to meet their ever-changing needs.”



Tuberculosis (TB) is the world’s biggest killer in terms of infectious disease, with 10 million people becoming ill each year. There are around 4000 new cases of TB in the UK annually, with the North West of England having one of the highest infection rates. While deaths from TB in the UK remain low, for other parts of the world, the number of fatalities is devastating, and drug-resistant versions of the disease are on the rise here in the UK and overseas.

Liverpool School of Tropical Medicine (LSTM) is a world leader in the fight against this devastating disease, working on updated drugs, diagnostic tools, and supportive care for disadvantaged populations worldwide. Our new Centre for TB Research looks at the treatment of the disease and some of the many barriers to accessing care worldwide. Many of the clinical researchers at LSTM work in local NHS Trusts with patients suffering from TB here in Liverpool, regardless of whether they are being treated in hospitals or within the community.

This March, in recognition of World TB Day, Liverpool City Council lit up some of the city’s most iconic buildings in red to recognise the significant contribution that scientists and health staff in Liverpool make to generating research into the care and treatment of those with TB, both here and overseas.

LSTM’s Dr Tom Wingfield, co-director of the Centre for TB Research, said: “Tuberculosis is an ancient disease that is both curable and preventable

but continues to exert a devastating psychological, social, and economic toll on affected people and communities around the world. Yet still, in 2023, tuberculosis was the leading global cause of death from an infectious disease, predominantly driven by poverty and associated undernutrition.

“Eradicating TB will require concerted action and investment in better diagnostic tools, treatments, and preventive therapy, as well as in addressing its structural and social determinants and consequences. At the new LSTM Centre for Tuberculosis Research, we will work tirelessly to ensure that “Yes! We can end TB.”

LSTM is Liverpool Chamber’s Charity of the Year and is seeking the support of the business community in its 125th anniversary year. If you would like to find out more about how you can make a positive impact by supporting future global health leaders and aspiring scientists, please contact Senior Philanthropy Manager, Stacey Lavery at Stacey.Lavery@lstmed.ac.uk

Tuberculosis is an ancient disease that is both curable and preventable but continues to exert a devastating psychological, social, and economic toll on affected people and communities around the world.


4Wings Northwest CIC www.4wings.co.uk

Alternative Futures Group www.afgroup.org.uk

Big Condo Training Academy CIC www.bigcondoacademycic.co.uk

Big Help Project www.bighelpproject.com

Blackburne House www.blackburnehouse.co.uk

Bluecoat Limited www.thebluecoat.org.uk

Career Connect www.careerconnect.org.uk

Central Liverpool Credit Union www.centralcu.co.uk

Claire House www.claire-house.org.uk

Crisis Skylight www.crisis.org.uk

Diversity Role Models www.diversityrolemodels.org

Elevate www.elevate-ebp.co.uk

English Speaking Board (International) Limited - ESB www.esbuk.org

Expect Limited www.expect-excellence.org

Freshfields Animal Rescue www.freshfields.org.uk

Future Yard CIC www.futureyard.org

Inspire Train Grow CIC www.inspiretraingrow.co.uk

International Cotton Association Ltd (ICA) www.ica-ltd.org

Leadership Through Sport and Business www.leadershipthroughsport.org

Liverpool Heart and Chest Hospital Charity www.lhchcharity.org.uk

Liverpool Heartbeat www.liverpoolheartbeat.co.uk

Liverpool Law Society www.liverpoollawsociety.org.uk

Liverpool Sunflowers www.liverpoolsunflowers.com

Liverpool University Hospitals Charity www.facebook.co.uk/ LpoolUniHospsCharity

Liverpool Women’s Hospital Charity www.liverpoolwomens.nhs.uk/ fundraising

Local Solutions


Mary’s Meals




Merseyside Youth Association Ltd www.mya.org.uk

Natural Breaks Ltd www.naturalbreaks.co.uk

NDNA Liverpool Network www.ndna.org.uk

No Limits Recovery Services Nugent www.wearenugent.org

Open Door Charity www.opendoorcharity.com

Royal Court Liverpool Ltd www.royalcourtliverpool.co.uk

Sefton Women’s and Children’s Aid www.swaca.com

South Liverpool Homes www.southliverpoolhomes.co.uk

Southport Flower Show and Victoria Park Events www.southportflowershow.co.uk

Split Perspectivz CIC www.splitperspectivz.com

Team Oasis www.theteamoasis.org

The Brain Charity www.thebraincharity.org.uk

The Chartered Institute of Building www.ciob.org

The Liverpool Institute for Performing Arts www.lipa.ac.uk

The Reader www.thereader.org.uk

The Roy Castle Lung Cancer Foundation www.roycastle.org

The Whitechapel Centre


The Womens Organisation


Tom’s Trust


We Are With You Liverpool www.wearewithyou.org.uk



Young Persons Advisory Service www.ypas.org.uk

Zoe’s Place Baby Hospice www.zoes-place.org.uk/ locations/liverpool-hospice

39 Liverpool Chamber

Take on a T Level industry placement student from Wirral Met College.


T Levels are a new qualification for students aged 16 to 19 in England who’ve finished GCSEs.

They're an alternative to A levels and apprenticeships, giving young people the technical and practical skills needed to be an asset in the workplace. T Levels combine classroom learning with a substantial industry placement of a minimum of 45 days.


T Levels have been designed in collaboration with hundreds of employers to address skills shortages and deliver the skills businesses need. Wirral Met College will support you at every stage so you can focus on getting the most out of your placement student.




Build a talent pipeline for junior positions, apprenticeships and internships.




Give your existing staff the opportunity to gain management and mentoring skills.

Wirral Met College currently offers T Levels in the areas of :









EMAIL: employerservices@wmc.ac.ukPHONE: 0151 551 7610

41 Liverpool Chamber


Join colleagues, members and friends at our Chamber events for fantastic networking opportunities and an insight into what’s happening in the Liverpool City Region…


Our main monthly informal networking event, usually on the first Friday of every month.

Chamber Social

Monthly evening social events to network with the hospitality, legal, retail, charity and young professional sectors in an informal environment.

Charity Business Network

Charity Business Network in partnership with Liverpool BID Company is a network to create pathways for third sector organisations to connect with businesses across various sectors and explore the immense benefits that corporate partnerships can bring to your business, the charity sector, and the wider community.

Property and Construction Network

These network sessions are focused on discussing issues and developing insights with the property and construction sector.

International Events

Our international events are held throughout the year covering a range of topics from within the international arena, including the International Trade Club.

#WellConnected North and South

Well Connected North and South aims to bring North/South based businesses and professionals together over informal networking. Our aim is to offer more localised targeted support to our existing members and new members.

Future Impact Network

The Future Impact Network is a partnership between Future Impact Board and Liverpool Chamber. The network is made up of a cohort of young professionals across multiple sectors, business sizes and backgrounds that help the Future Impact Board achieve its mission of truly representing the perspective of young professionals in the Liverpool City Region.

School Business Network

In partnership with Liverpool City Council, the School Business Network enables business and education representatives to connect to stimulate mutual opportunities, discuss challenges and share insight with businesses and schools looking to work with one another.

Flagship events

Members will receive discounted tickets for our annual flagship events, including our Chamber Day at the Races and Innovation in Business Awards.

Business Leadership Events

These events include roundtable discussions, Annual General Meeting, Business Policy Committee/Expert Panels and conferences.

EVENTS Not a member of Liverpool Chamber? Join today and get access to a range of events including networking coffee mornings, Chamber Socials, business briefings and much more. Email membership@liverpoolchamber.org.uk or call 0151 227 1234 scan me to view all upcoming events 42


On 18th January 2024 a new partnership was formed between the Future Impact Board and Liverpool Chamber. This strategic partnership is set to redefine the landscape in the Liverpool City Region by creating a cohesive alliance of young professionals across various sectors, businesses and backgrounds. Aimed at championing the perspective of young professionals, The Future Impact Network extends the representative power of the Future Impact Board by building a community of the next generation.

By broadening representation and influencing the narrative from the perspective of a young professional, both The Future Impact Board and Network have a unique opportunity to engage in highlevel strategic discussions and make a real impact, ensuring the voice of the future resonates powerfully and decisively.

Through collaboration with the Liverpool City Region, the Future Impact Network supported by the Future Impact Board provides a valued and diverse voice for the younger generation to influence decision-making on a local, national and international scale and is set to inspire positive change.

Paul Cherpeau, Chief Executive, Liverpool Chamber of Commerce, said:

“As Liverpool Chamber approaches its 175th year as the trusted, authentic partner for businesses in our city region, our focus is very much on the future of the local business community. Our partnership with the Future Impact Board affirms our commitment to ensuring that Chamber member

businesses are able to develop and support their future leaders and enable their voices to be heard and enacted in the present.

“The Future Impact Network will offer a dynamic platform for new ideas, partnerships, learning and growth for participants and an excellent peer network for members to develop within.”

Marc Barlow, member of the Future Impact Board and Project Engineer at Curtins, said:

“The collaboration between the Future Impact Board and the Liverpool Chamber of Commerce marks a pivotal moment for the young professionals of Liverpool. Together, we are not just redefining the future; we are actively shaping it.

“This partnership is more than an alliance; it’s a commitment to empower the youth of our region, bridging the gap between decisionmaking levels and the vibrant energy of Liverpool City Region’s youth network”.

Joining the Future Impact Network are ten individuals set to make a significant impact, including Lily Mackin, Lloyds Bank; Jake Wilson, Oriel Studios; Sian Opie, K2 Architects; Kathy McQuillan, Morecrofts Solicitors; Chelsea Holman, DSG; James Jefferies, RSM UK; Megan Parry, Liverpool One; Jaime Stanton, Morgan Sindall; Luke Latham, Warwick North West; and Adam Birch, Liverpool Empire Theatre.

In the upcoming months, the Future Impact Network is set to further evolve, welcoming applications from Chamber members who wish to participate. Emphasising inclusivity, the network is committed to providing a platform for younger voices across all sectors, facilitating their engagement in pivotal strategic conversations and empowering them to influence the trajectory of the Liverpool City Region’s future.

To apply please contact: futureimpact@liverpoolchamber.org.uk

“Our partnership with the Future Impact Board affirms our commitment to ensuring that Chamber member businesses are able to develop and support their future leaders and enable their voices to be heard and enacted in the present.
“The Future Impact Network will offer a dynamic platform for new ideas, partnerships, learning and growth for participants and an excellent peer network for members to develop within.”
Paul Cherpeau, Chief Executive, Liverpool Chamber of Commerce

Liverpool drug and alcohol charity celebrates microelimination of hepatitis C

WithYou, a national drug, alcohol and mental health support charity, celebrates achieving micro-elimination of hepatitis C in Liverpool through their successful test, treat and repeat scheme.

Drug and alcohol charity WithYou partnered with Gilead Sciences and wider partners to achieve micro-elimination across its Liverpool services; a huge step towards NHS England’s target to eliminate the virus by 2025.

Hepatitis C is a bloodborne virus. While some people become mildly unwell, others develop lifelong illnesses, including liver cirrhosis and cancer, which can lead to death. Globally, an estimated 58 million people live with chronic hepatitis C, with about 1.5 million new yearly infections.

Infections can occur through blood exposure from unsafe injection practices, unsafe healthcare and injection drug use. Often, there are no or few symptoms initially and a lot of people won’t know they’ve got the virus until it starts to impact their bodies.

WithYou in Liverpool have achieved microelimination through a test, treat and repeat scheme. Micro-elimination is defined as:

• 100% of clients in structured treatment are offered a hepatitis C test

• 100% of those with a history of injecting have been tested

• 90% of current and previous injectors (at risk) have a hepatitis C test date within the last 12 months

• 90% of clients who’ve tested positive for hepatitis have commenced or completed treatment

Sarah Humphreys, Head of Service Delivery in Liverpool says:

“I am so proud of our frontline staff who have worked tirelessly to achieve micro-elimination. I would also like to share our appreciation for our partners, Cheshire and Merseyside

Hepatitis ODN, Liverpool University Hospital NHS Foundation Trust, the Hepatitis C Trust and Gilead Sciences for their continued collaboration. We could not have achieved this without all the dedicated and hard working staff involved.

We are really pleased for our clients and the positive impacts this will have on them and their lives.”

In February, WithYou services across Liverpool hosted an afternoon of celebrations, giving all staff a chance to commemorate their hard work and dedication.

Nick Whitham, Treatment and Recovery Manager in Liverpool added:

“This is an amazing achievement. Our hard work really improves health outcomes for our clients. It was important to give our hubs the chance to celebrate their hard work and thank them for their dedication. We had a fantastic afternoon of celebrations with lots of good food and cake. This was a fantastic opportunity to thank the staff personally and celebrate this amazing achievement together.

Everyone in our Liverpool teams will be able to look back on this amazing achievement with immense pride that they supported the World Health Organisation in eliminating hepatitis C!”

For more information about WithYou in Liverpool and the services they offer, visit: www.wearewithyou.org.uk

For more information about WithYou in Liverpool and the services they offer, visit: www.wearewithyou.org.uk

“We are really pleased for our clients and the positive impacts this will have on them and their lives.”

Staff Directory

The Chamber team are here to provide dedicated support for business members of the Liverpool Chamber. The below directory provides a list of contacts for all the Chamber team, get in touch today!

Paul Cherpeau Chief Executive Paul.Cherpeau@liverpoolchamber.org.uk Jon Cranston Director of Finance & Operations Jon.Cranston@liverpoolchamber.org.uk
Head of International Trade
Elena Enciso
Elena.Enciso@liverpoolchamber.org.uk Connect Support Thrive.
Johnson Head of Commercial Services Lizzie.Johnson@liverpoolchamber.org.uk
Helen Gibbons Accounts Manager Helen.Gibbons@liverpoolchamber.org.uk
& Policy
Ian Bulmer Programmes
Manager Ian.Bulmer@liverpoolchamber.org.uk
Melissa Healy Office Manager Melissa.Healy@liverpoolchamber.org.uk Vicky
Rooney Events Manager Vicky.Rooney@liverpoolchamber.org.uk
Jess Miller Marketing Manager Jessica.Miller@liverpoolchamber.org.uk Jessica Sturgeon Marketing Assistant Jessica.Sturgeon@liverpoolchamber.org.uk Sarah Woolley Export Documentation Specialist Sarah.Woolley@liverpoolchamber.org.uk Ben Kelliher Export Documentation Assistant Ben.Kelliher@liverpoolchamber.org.uk Beth Taberner Export Documentation & Membership Assistant Elizabeth.Taberner@liverpoolchamber.org.uk Courtney Williams Export Documentation Assistant Courtney.Williams@liverpoolchamber.org.uk Julie Sankey International Trade Executive Julie.Sankey@liverpoolchamber.org.uk
0151 227 1234
@Liverpool Chamber
@Liverpool Chamber of Commerce CIC
Lisa Noon Export Documentation Specialist Lisa.Noon@liverpoolchamber.org.uk
export@liverpoolchamber.org.uk www.liverpoolchamber.org.uk @LpoolChamber
45 Liverpool Chamber
James Parker Membership Manager James.Parker@liverpoolchamber.org.uk


Named as one of the healthiest venues in the north-west, Spaces at The Spine hasn’t only been designed with physical wellbeing in mind. Liverpool’s world-class destination for conferences and events also promotes mental health and happiness on a daily basis.

With April marking National Stress Awareness Month, the venue offers several design features to create a calming space for everyone, from delegates attending an event to visitors and staff working in the building.

Landmark building The Spine, which is home to Spaces at The Spine, incorporates WELL Building Standard concepts into an environment that positively impacts wellness, including reducing stress. The design comprises elements of nature to support physical and mental health. For example, large windows and open spaces maximise natural light, which has been shown to help regulate sleep patterns and increase productivity.

The natural stress-relieving boost of greenery is also present, with indoor plants and a living wall connecting delegates and teams with the outdoors. Each plant was carefully chosen, based on a study by NASA, to increase oxygen levels and create a healthier, more relaxing place.

Also, the architect took inspiration from Japan, where doctors often prescribe forest bathing to naturally improve mental health. Referred to in Japan as ‘shinrin yoku’, it’s a method of being calm and quiet amongst the trees, appreciating nature while breathing deeply to soothe stress. On a bright day, the sun shines through the venue’s distinctive Voronoi pattern on the glass, imitating the dappled light that would come through the forest.

It isn’t just about where, but how Spaces at The Spine operates, prioritising the care of its own team too. They are encouraged to eat lunch away from their desks to take a break from work. Plus, fortnightly online meditation sessions are available, alongside back massages, sound baths and weekly lunchtime yoga sessions to help manage stress and leave everyone feeling reenergised.

To learn more about Spaces at The Spine, visit www.spacesatthespine.co.uk


ACC Liverpool has launched a toolkit designed to empower event organisers in creating truly welcoming and accessible experiences for every visitor.

Packed with practical tips, resources and suggestions for best practices, the toolkit outlines improvements and adjustments that the business offers including digital services such as simultaneous translation services and assisted listening headsets; dedicated inclusive room services including spaces for multi-faith purposes, breastfeeding, and sensory rooms; accessible city guides; and an event guide with recommendations on how to be more accessible to neurodivergent visitors.

AccessAble to better understand diverse access requirements across the business.

Director of Operations & Venue Management for ACC Liverpool, Eddie Dos Santos said:

“Accessibility is about more than just physical facilities, it’s our culture and attitude that sets us apart. We train and support our staff to deepen understanding around equality and diversity, to promote an inclusive culture.

ACC Liverpool’s Director of Conference & Business Events, Adrian Evans said: “We’re committed to creating safe spaces for all and removing barriers to participation across the events industry and

are continually learning and working behind the scenes to increase the accessibility and usability of our venues. We believe that everyone deserves the opportunity to connect, engage and participate fully and meaningfully in the events taking place across our campus. The toolkit and our strategy will serve as a roadmap to achieving that.“

In addition to creating the toolkit, the team have been working closely with organisations such as Attitude is Everything and

We’re making great strides towards obtaining the Attitude is Everything Gold status for our venues. We believe live entertainment should be enjoyed by everyone, and we want to do all we can to continue to welcome a diverse range of clients and visitors through our doors for events of the highest quality. The support and guidance we’ve received from Attitude is Everything and AccessAble has been invaluable in improving the service we provide to our clients and our community.”

For more information and to access the toolkit, visit https://www.accliverpool.com/inclusivity-toolkit/





Get behind the wheel of the Lexus LBX and enjoy the refinement of a simple and spacious interior. From the fully digital instrument display to the choice of luxurious upholsteries and trims in optional animal-free material, everything speaks of elegance, craft and quality.


The LBX is equipped with the latest Lexus Link Connect system, operated via a 9.8inch touchscreen, providing cloud-based navigation. Luxuriate in the sound of an optional Mark Levinson audio system, with 13 optimally positioned speakers –exclusively designed for Lexus.


Benefit from up to 10 years (100,000 miles) Lexus Warranty^. Plus enjoy 3 years Roadside Assistance whenever you are in the UK or Europe.

^T&Cs apply. See www.lexus.co.uk for more details. Images are shown for illustrative purposes only, UK spec may vary. Product spec may vary according to specific grades of LBX. See www.lexus.co.uk for full details.
*T&C’s APPLY LEXUS WARRANTY* LIVERPOOL LEXUS LIVERPOOL, Rimrose Road, Bootle, Liverpool, L20 4TX. www.Lexus.co.uk/LexusLiverpool
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