Thinking Business Aug 25

THINKING

BUSINESS

• OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • AUGUST - SEPTEMBER 2025 •

Putting the ‘Social’ into ‘Value’ Placing people ahead of profit and creating a sustainable future. Page 25 n The Big Interview: Noreen McKechnie of Diamond Search Recruitment p18 n Kent Construction Expo p26 n International Trade p36 n Chamber Events p40 n Chamber Business Awards p42 n New Members p48

Welcome & Contents

Join us for a forthcoming programme of events Matt and daughter Eve – is absolutely committed to manufacturing, with a simple philosophy of keeping everything in-house.

Tudor Price Chief Executive Welcome to the latest edition of Thinking Business.

I hope that you all enjoyed a restful summer break.

A very warm welcome to the Chamber’s new Patron Member, Burtons of Maidstone Ltd. The family-run company – founded

by Fred Burton in 1981 who was joined by his son David in 1983 and now includes David’s son

Contents 4

Chamber News

8-10

Members News

11

Patron News

12-17

Members News

18-19

The Big Interview

20

Skills

Our Patrons

Kent & Medway’s drive to strengthen workforce capabilities and boost economic resilience has reached a new milestone with the launch of the 2025 Local Skills Improvement Plan (LSIP) Progress Report. Highlights of the report include measurable progress across five priority industries: manufacturing and engineering, construction, fresh food and horticulture, education, and health and social care. We are proud to have worked alongside so many collaborative and innovative organisations during the creation of this progress report.

Chamber Patron, Noreen McKechnie shares her personal story to founding her own business, Diamond Search Recruitment, in our Big Interview. She is the epitome of resilience and commitment and her story is truly inspirational. She also provides an insight into the recruitment sector.

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We are looking forward to the Kent Construction Expo at the Kent Event Centre on Thursday, 2 October.

The programme includes sessions on Sustainable Futures, Build 4.0: The Digital & Innovation Revolution, The Building Safety Act: Navigating the Next Phase, and Strengthening the Future Workforce. Find out the full itinerary at KentConstructionEXPO.com Read all about the British Chambers of Commerce’s Trade Strategy Manifesto inside and also find out more about the new ATA Carnet service available at our Chamber.

We now offer a comprehensive ATA Carnet service to make your international trade smoother and more efficient. We provide expert guidance, a convenient online portal and competitive pricing.

The countdown is on for this year’s Kent Invicta Chamber Business Awards, which will be held on Thursday, 20 November at Westenhanger Castle. It is always a brilliant evening where we can all gather to showcase and celebrate our business community’s amazing achievements over the

past year. Categories include Business of the Year, Construction Project of the Year, Employer of the Year, Entrepreneur of the Year, Excellence in Customer Service, Family Business of the Year, Innovative Business of the Year, Most Promising New Business, Success in International Trade, and Sustainability & De-carbonisation Business of the Year. Entries are now open.

A huge thank you, as always, to our awards sponsors, your support is invaluable. To enter, visit www.kentchamberawards.co.uk Every month we bring you a mix of information and training sessions, as well as our popular networking events. Keep an eye on the dates and don’t forget to sign up. I look forward to catching up with you all at one of our events soon.

Tudor Price Chief Executive, Kent Invicta Chamber of Commerce

Editorial and General Enquiries

25-31

Cover Feature – Construction

36-37

International Trade

39

Members News

40-41

Chamber Events

42

Chamber Business Awards

43

Chamber Facilities

44

Members News

47

Business News

48-49

New Members

50

News

50

Last Word

36

25

18

Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Sevington, Ashford, Kent.

TN24 0LH Chief Executive: Tudor Price Tel: 01233 503 838 info@kentinvictachamber.co.uk www.kentinvictachamber.co.uk Media No. 2137 Published August 2025 © Benham Publishing

Publisher

Ian Fletcher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

Advertising and Features

Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com

Editor

Sarah Dale Tel: 0151 236 4141 Sarahdale@benhampublishing.com

Production Manager Disclaimer

Mark Etherington Tel: 0151 236 4141 mark@benhampublishing.com

Thinking Business is published for Kent Invicta Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to the Editor at Kent Invicta Chamber of Commerce. Views expressed in Thinking Business are not necessarily those of Kent Invicta Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2025. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Cover Image: Cawthorn Building, Tonbridge School by Russell Harper Photography

Thinking Business

3

Chamber News

The best of the press: Winners of the 2025 Kent Press & Broadcast Awards announced This year’s Kent Press & Broadcast Awards celebrated the best stories, investigations, features, news websites, magazines and programmes of the year, as well as everyone working behind the scenes and the newest recruits to the county’s media.

Hosted by Maryam Moshiri, a chief presenter at BBC News, the winners of the 11th annual Kent Press & Broadcast Awards (KPBA) were selected from among 140 entries received across 16 categories, by a team of eight independent judges who have many years of media experience.

The not-for-profit award scheme, which recognises and rewards the media’s commitment to serving local communities, is organised by Maxim, the Kent PR and marketing agency celebrating 30 years of being in business.

The finalists and sponsors welcomed Maryam, who gave an insight into her journey in journalism, which includes her show The World Today on the BBC’s news channel, which broadcasts to more than 100 million viewers around the world.

This year, the Golden Microphone award was won by Derek Johnson and Siobhan Hart of ITV News Meridian for their yearlong digital journalism project, covering the 80th anniversary of D-Day. The pair filmed 100 interviews with veterans which were all uploaded to a specially-commissioned ITV webpage.

The Golden Pen award was awarded to Megan Carr, who works on KentOnline and Sheerness Times Guardian, for how she told her own story after being diagnosed with thyroid cancer. The judges congratulated Megan for what was an extremely well-written piece of editorial content.

Commenting at the event, Maxim Director Rachel Knight said: “We want to thank everyone who made this year’s ceremony such a success. Maryam was a fantastic host and we’ve already had some great feedback.

Knowing how much KPBA means to people and seeing such big smiles on the day makes all the hard work worthwhile.

“A big thank you must also go to the generous sponsors, who recognise the important role the press still plays in our communities; without them we couldn’t run the awards.

“And last but definitely not least, these awards wouldn’t have been possible without our judges who give up their free time and we are so grateful for their support.”

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Winners on the boundary of the Spitfire Ground

The Winners are as follows:

Kent Broadcast Journalist of the Year Sponsored by Le Shuttle • Winner: Joe Coshan, ITV News Meridian Kent Broadcast Presenter of the Year Sponsored by CPL Films • Winner: Claudia Sermbezis, BBC South East Kent Design(er) of the Year Sponsored by Ashford Designer Outlet • Winner: Rhodri Andrews, KMTV

Kent Print & Online Journalist of the Year Sponsored by Caxtons • Winner: Alex Langridge, KentOnline Kent Programme of the Year Sponsored by Countrystyle Recycling • Winner: ITV News Meridian – Water Special Kent Story of the Year Sponsored by Kent Invicta Chamber of Commerce • Winner: Brad Harper, KentOnline

Kent Feature Journalist of the Year (Broadcast) Sponsored by Shepherd Neame • Winner: Ben Moore, BBC South East Investigations Kent Feature Journalist of the Year (Print & Online) Sponsored by MHA • Winner: Chris Britcher, KentOnline Kent Investigation of the Year Sponsored by Panattoni • Winner: Brad Harper, KentOnline Kent Magazine of the Year Sponsored by Stagecoach South East • Winner: ’cene Magazine Kent Making it Happen Award Sponsored by Gallagher Group • Winner: Susan Brewer, BBC South East Kent New Journalist of the Year Sponsored by East Kent Colleges Group • Winner: Robert Boddy, KentOnline/ Medway Messenger Kent News Website of the Year Sponsored by Port of Dover • Winner: KentOnline Kent Newspaper of the Year Sponsored by Southern Water • Winner: East Kent Mercury

The Neil Bell Kent Sports Journalist of the Year Supported by Kent Cricket • Winner: Matt Cole & Ben Watts, BBC Radio Kent Kent Voices Award Sponsored by Southeastern • Winner: Megan Samrai, ITV News Meridian Golden Pen • Megan Carr, KentOnline/Sheerness Times Guardian/Sittingbourne News for her own cancer story Golden Microphone • Siobhan Hart & Derek Johnson, ITV News Meridian for D-Day’s 80th anniversary website

The awards event took place at The Spitfire Ground, St Lawrence, Canterbury, on Friday, June 20.

For more information on the Kent Press & Broadcast Awards, visit www.kpbawards.co.uk.

Thinking Business

Legal Update

Housing Development and Biodiversity Conservation: Finding the Balance In response to the growing housing shortage in the UK, the Government pledged to build 1.5 million homes before the next general election.

When Deputy Prime Minister Angela Rayner told council leaders in a letter that every local authority is obliged to contribute to meeting this target by 2029, the Government’s commitment to their pledge was clear and many local authorities have significantly modified their housing plans to align with the ambitious project.

Prioritising new homes and biodiversity The new housing policies do not just deal with tackling the shortage of new homes.

The Government’s plans are complex and have been developed to ensure that housing development and biodiversity conservation interconnect. This is communicated in the most recent update to the National Planning Policy Framework (NPPF) in December 2024, which mandates that local authorities consider the impact of housing development on biodiversity and promote the enhancement of natural habitats.

Despite ultimate responsibility resting with the Government, developers and local authorities must carefully navigate their way through the policy requirements to ensure they comply sufficiently and to avoid the threat of legal challenges, project delays or financial penalties.

What steps can developers take to ensure compliance?

• Conduct thorough ecological surveys to assess the biodiversity present on the proposed development land.

• Engage with environmental stakeholders and incorporate feedback into the planning process.

• Implement biodiversity enhancement measures as part of their development plans, such as creating wildlife corridors, preserving existing trees, and reintroducing native plant species.

Mandatory BNG (Biodiversity Net Gain) The Government’s new housing policies are not the first to consider the impact of development on biodiversity and many developers will already be familiar with the requirements introduced by The Environment Act 2021. This legislation mandates that new developments must meet a minimum 10% biodiversity net gain. This means developers must be able to demonstrate a measurable increase in biodiversity value compared to the pre-development site.

What impact does the BNG policy have on the planning process?

Developers must take all appropriate advice as early as possible and should evidence how they will achieve the BNG target when submitting plans to the Local Planning Authority (LPA).

All planning permissions will be deemed to be granted subject to the Biodiversity Net Gain Condition (BNG Condition) and there is no right to remove or amend it.

Rebecca Williamson Associate Solicitor in Commercial Property Email: rebeccawilliamson@girlings.com Tel: 01227 768 374

The BNG Condition requires the developer to obtain approval from the LPA to the developer’s Biodiversity Net Gain Plan (BNG Plan). The LPA has eight weeks to either approve or refuse the BNG plan and a developer can appeal a refusal within six months.

There is no right for a developer to amend a BNG Plan once approved making it difficult and time consuming to rectify errors.

If a developer fails to comply with the BNG Condition once planning permission is granted, then enforcement action is likely to be taken. This might include remediation work, the purchase of statutory biodiversity credits, or requiring modifications to the development site. If this cannot be done, then the developer may be required to remove the development completely.

Developers should also consider the BNG Condition on any change in ownership.

A local authority might serve new notices as BNG conditions do not automatically transfer to new landowners.

Balancing the need for housing and the protection of wildlife habitats The Government’s requirements for housing development are increasingly intertwined with biodiversity considerations. Developers must navigate these complex regulations carefully, as compliance is essential for the success of housing projects while ensuring the preservation of vital biological resources.

As urbanisation continues to rise, the balance between housing needs and biodiversity conservation will remain a crucial legal and ethical challenge for governments, communities, and developers.

girlings.com Thinking Business

5

Face the future with confidence...

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Stay away from the edge!

Advertising Feature

Tax traps for the unwary Failing to take account of “cliff edges” in the tax system can lead to higher income tax bills, potential loss of benefits or a higher Inheritance Tax liability. Tax experts at FAS consider the traps in the tax system and look at ways to avoid them.

Amidst the confusing and complex UK tax system, quirks in the tax rules often lay traps for the unwary, which can seriously damage your wealth. Amongst these are so-called “cliff edges”, where a small increase in income leads to a disproportionately large loss in benefits or a sharp rise in tax. You can, however, avoid these traps by sensible financial planning.

60% Marginal rate of Income Tax One of the most striking cliff edges occurs when an individual’s income exceeds £100,000 in a tax year. Most people are familiar with the progressive tax bands of basic rate, higher rate and additional rate income tax; however, less well known is that the Personal Allowance (i.e. the amount that an individual can earn before tax is payable) is tapered once income exceeds £100,000 and is completely lost once income exceeds £125,140.

With £1 of the Personal Allowance being lost for every £2 of income above £100,000, this creates a marginal tax rate of 60% on earnings between £100,000 and £125,140, as the individual not only pays 40% income tax, but an effective 20% tax on top in respect of the lost Personal Allowance.

Once National Insurance is considered, an employed individual takes home just 38p out of every pound of salary earned between £100,000 and £125,140.

The £100,000 threshold also impacts the ability for working parents to obtain Tax-Free Childcare.

This Government scheme provides up to £2,000 per annum towards childcare costs, based on the level of contributions made. For example, paying £8 into the childcare account will result in a £2 top-up from the Government. To qualify you (and your partner, if you have one) both need to be in work and receive at least the national minimum wage; however, if either parent earns more than £100,000, you are ineligible for the scheme.

Likewise, any parent with income above £100,000 would also lose 15 hours’ worth of free childcare that is available for 3- and 4-year-old children.

Take action to save tax The cliff edge when income exceeds £100,000 can certainly have a disproportionate impact on the amount of tax paid and eligibility to certain benefits. The good news is that those affected can take steps to bring their net adjusted income below this threshold and save significant amounts of tax.

Any pension contribution made by an individual into a personal or workplace pension will reduce their net adjusted income, as the pension contribution effectively extends the basic rate band by the amount contributed. For example, an individual with income of £110,000 would lose £5,000 of their Personal Allowance. By making a net pension contribution of £8,000 (£10,000 gross), their adjusted net income falls to £100,000, thus restoring the Personal Allowance in full and making an effective 60% tax saving.

Those considering pension contributions should be aware that there are limits to the amount you can contribute to a pension each tax year, and higher earners may be subject to a lower annual pension allowance.

Pension contributions are not the only way to reduce your adjusted net income. Donations to charity which are eligible for Gift Aid would also have the same effect of reclaiming the lost Personal Allowance.

Inheritance Tax Taper Tax cliff-edges do not only apply to Income Tax. Inheritance Tax rules also use tapering, which add further complexity to an already unpopular tax.

The standard nil-rate band, which is the amount an individual can leave to loved ones on death is £325,000, and assuming a married couple leave everything to each other on the first death, the nil-rate band is transferable, so that the second of the couple to die can leave £650,000 free of Inheritance Tax.

It is important to regularly consider your Inheritance Tax position, so that action can be taken to reduce the amount of tax paid by your estate. You should, however, bear in mind that the value of the estate on date of death – and not now – will form the basis of any Inheritance Tax paid, and growth in the value of assets over time should also be considered. Furthermore, the value of defined contribution pensions that are unused will form part of your estate from April 2027 onwards.

There are a range of strategies that can be used to reduce the value of an individual’s estate for Inheritance Tax purposes. Gifting is the most obvious way of reducing the value of the estate; however, you should also carefully consider your own financial needs in later life, which may involve care costs, together with any unintended tax consequences on the recipient of the gift. This is where independent financial planning advice can help in looking at your personal circumstances, to consider the most appropriate plan of action.

The benefit of personalised advice We have highlighted cliff edge tax thresholds that effect both Income Tax and Inheritance Tax, which can lead to disproportionately higher levels of tax, and for working parents, could also impact on assistance with childcare.

Experienced advisers can consider your personal financial situation and provide advice on effective ways both to reduce your tax burden and ensure your investments, pensions and other arrangements are professionally managed and reviewed. © Financial Advice and Services Ltd 2025

Since 2017, an extra residence nil-rate band has been available when passing on a residence to direct descendants. This is currently worth £175,000, bringing the potential total Inheritance Tax-free threshold for a married couple to £1 million; however, the residence nil-rate band is reduced by £1 for every £2, where the net estate is worth more than £2 million. By way of example, an estate valued at £2.7m would fully lose any residence nil-rate band, leading to an additional £140,000 Inheritance Tax liability.

The content of this article is for information only and does not constitute financial advice. It is for general information only and should not be relied upon when making any financial planning decisions. You should always obtain professional independent advice based on your circumstances. Tax legislation is subject to change. Financial Advice & Services Limited, Independent Financial Advisers, authorised and regulated by the Financial Conduct Authority.

Thinking Business

7

Members News

Peace of mind is priceless – now partnership is making it easier to achieve

Kent law firm Whitehead Monckton has seen first-hand the challenges families and executors face when managing someone’s affairs in an increasingly paperless world. Important documents can be difficult to locate, online accounts may be inaccessible, and loved ones are often left struggling to piece together vital information at an already difficult time.

To address these challenges and offer a future-proof solution, the firm is delighted to announce a new partnership with Zenplans, a market-leading digital estate vault. This secure platform provides clients with a structured and accessible way to organise, store, and share their most important information with trusted people – ensuring everything is in place when it matters most.

The partnership is offering a modern approach to estate planning, says Whitehead Monckton. Estate planning is about more than just legal documents – it’s about providing peace of mind for clients and their families. Access to Zenplans’ secure digital estate vault will allow clients to: • Store essential legal documents, financial records, digital accounts and personal wishes in one secure location • Share access with trusted family members and professional advisers • Ensure that key information is accessible at the right time, whether during life or after death

By integrating Zenplans into Whitehead Monckton’s Private Client services, the law firm is enhancing its estate planning offering, making it easier for clients to future-proof their arrangements and ensure a smooth transition for their loved ones when the time comes.

A spokesperson for Zenplans said: “We’re excited to partner with Whitehead Monckton. With over 230 years of helping families navigate change across generations, they understand the importance of evolving with the times.

Together, we’re helping clients manage and protect what matters most in today’s increasingly digital world.”

For more information or to arrange a consultation, contact www.wmlaw.uk

Seeing beyond the visual to build a winning creative partnership

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Contact us on 01634 471238 (office hours) or 07843 286320 (Roland, a director).

If we can’t assist, we’ll refer you to someone who can.

Visit https://itsupportserviceltd.co.uk or email sales@itssl.services.

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Thinking Business

Working with a professional graphic designer isn’t just about getting great visuals - it’s about finding a creative partner that ‘gets’ your business.

An agency like Howell & Hicks aims to bring creative skills and expertise to the partnership as clients bring insights into the business offering, audiences, and brand.

When clients are happy sharing their plans, ideas, and concerns, the long-term results are usually considerably better. It becomes an ongoing collaboration – discussing, challenging and supporting each other over time – rather than a one-off transaction.

The best client relationships always start with open, honest conversations about objectives, expectations, and costs. Working together on the initial brief also helps the graphic designer to

understand the objectives and enables them to tailor any designs towards specific audiences, budgets and timelines. But Howell & Hicks says clients mustn’t worry if they find it difficult describing what they want or need, the team will guide them through the process to make it all stress-free.

Once a creative project is underway, communication at every stage is vital to keep things moving and avoid any unnecessary process loops or misunderstandings.

As with any partnership, the best designer/client relationships are based on mutual respect and trust; both parties feel valued as well as excited to produce something great together; unique, memorable designs that deliver better business results.

www.hh-creative.com

Help is on hand to navigate complex waters of business finance Since the global financial crisis, highstreet banks have tightened credit for SMEs, with now fewer than half of loan applications approved, according to a May 2025 report by The Guardian.

In the meantime, the alternative commercial finance market has grown to fill this gap. But although non-bank lenders now provide £15bn a year in funding to SMEs across new, flexible loan products, many business owners avoid exploring the credit options available because these can be complicated.

This is where businesses like Maidstone-based Oliver Montague fit in to the picture. The firm is an FCA-regulated commercial finance brokerage, specialising in non-bank cash-flow finance.

Ben Malins, Director of Oliver Montague, explains: “I started Oliver Montague in October 2024 to help business owners navigate the alternative commercial finance market, and find the best option for the business, the owner, and their requirement.”

Oliver Montague primarily works with small businesses to source: • Traditional Term Loans • Overdraft Alternatives • Merchant Cash Advances • Invoice Factoring and Discounting • VAT, Corporation Tax & Self-Assessment Loans Ben continues: “Each finance type has their specific use case, ranging from acquisition funding to hiring new staff to releasing capital in invoices.

With a 200+ lender panel, we can source finance for small businesses operating in almost any sector, with funding available in as little as 48 hours.

“We also work in partnership with accountants, solicitors and other professionals to enhance the service offered to their clients.”

For more information, see olivermontague.com

Each finance type has their specific use case, ❛❛ranging from acquisition funding to hiring new staff to releasing capital in invoices. With a 200+ lender panel, we can source finance for small businesses operating in almost any sector, with funding available in as little as 48 hours.

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Members News

Deep roots support continuous growth: Furley Page commits to future in Canterbury Leading South East law firm Furley Page has confirmed its commitment to remaining in Canterbury and investing in the presence it has had in the city since 1725.

In the firm’s 300th anniversary year, Managing Partner Jeremy Licence has set out details of the firm’s ambitious mediumterm growth strategy, which includes taking new office space.

Furley Page will remain operating from its landmark 39 St Margaret’s Street offices, but most of its Canterbury staff will be relocating from their current offices in Hawks Lane and Beer Cart Lane to new, purpose-built, A grade offices in Logan House on Rheims Way. Jeremy said: “This is an extremely exciting development for Furley Page in our momentous 300th anniversary year as we invest in our staff to provide modern, firstclass office space in Logan House.

“Although the move is a huge change for the firm, it enables us to remain deeply rooted in Canterbury while improving the working environment for our staff. We can do this without any disruption to clients who will see no change as meetings will continue to be held in St Margaret’s Street, where we have been based since 1838.” www.furleypage.co.uk Thinking Business

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Members News

Why subscription-based services make sense for modern businesses – especially for website design We now live in a subscriptiondriven world. From streaming TV to software, and even cars or home appliances, the traditional model of large upfront purchases is rapidly giving way to monthly plans.

This shift is not only transforming how consumers spend, but it’s also offering real advantages for businesses, especially when it comes to major investments like website design and development.

A professionally designed website can easily cost thousands of pounds when paid for upfront. Add in ongoing maintenance, hosting, updates, and search engine optimisation (SEO), and the costs can

quickly escalate, often unpredictably. For many small and medium-sized businesses, this kind of one-time expenditure can be a major hurdle.

That’s where the subscription model shines.

By spreading the cost over manageable monthly payments, companies can access top-tier web services without draining their cash flow. More importantly, monthly website plans typically bundle everything into one fixed fee: design, development, hosting, maintenance, SEO, and regular updates. This not only removes the pressure of large initial payments but also eliminates surprise bills and hidden charges.

This approach brings multiple benefits. First, it helps with budgeting – knowing exactly what your website will cost each month provides financial clarity.

Second, it ensures that your website remains up-to-date and optimised without requiring you to constantly chase developers or pay extra for every tweak.

In a digital landscape where algorithms and user expectations evolve constantly, having continuous updates and SEO included is invaluable.

Moreover, ongoing support is built into most website subscription packages, so businesses never feel abandoned after launch. This is a big shift from the traditional

project-based model where, after the initial build, future changes often come at an extra cost.

Ultimately, subscriptions reduce friction in the buying process, making high-quality digital solutions more accessible.

For businesses looking to invest in their online presence without the burden of a hefty onetime cost, a monthly website plan offers a smarter, more sustainable path forward.

In today’s economy, predictability and flexibility matter. A subscription-based website solution delivers both.

If you’d like to know more, please visit brandspacemedia.co.uk

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MARKETING STRATEGY 21/02/2025 15:09

Patron News

Shevaun Haviland – Director General – BCC

Andrew Bailey – Governor of the Bank of England

British Chambers of Commerce Global Annual Conference “It was an absolute pleasure to be part of this year’s British Chambers of Commerce Global Annual Conference, where we were joined by our Patron and Board members and an inspiring roster of speakers including Sir Keir Starmer and Kemi Badenoch for starters which made for a truly impactful day.

From thought-provoking panel discussions to energetic networking sessions, the event was a powerful reflection of the UK’s vibrant business landscape. We were especially proud to stand alongside our patrons and connect with peers and innovators who are shaping the future of commerce on a global scale.”

The impressive lineup of speakers brought fresh perspectives and dynamic conversations to the stage, offering insights that will no doubt spark continued growth and collaboration.”

We’re already looking forward to next year!”

Tudor Price Kent Invicta Chamber of Commerce CEO

Welcome to new Chamber Patron

encourage our customers to consider ‘equipment miles’. Products manufactured locally and serviced and repaired to give extended equipment life drives lower total cost of ownership and lessens environmental footprint. The separation of over 18 different waste channels to recycling at our main site, renewable energy generation, elimination of gas heating systems and replacing equipment and infrastructure with more energy efficient systems is just a taster of what we do. It makes good business sense too.

We are delighted to welcome a new Patron Member to Kent Invicta Chamber of Commerce.

Burtons of Maidstone Ltd. Founded by Fred Burton in 1981, who was joined by his son David in 1983, Burtons set out offering service and maintenance of primarily anaesthesia equipment. Difficulty in procuring spare parts, particularly for older equipment, led to establishing simple manufacturing capabilities. It was quickly recognised that these spare parts could be assembled into a complete product and ancillary products were procured to create a viable product range.

Over the following decades the business grew steadily and was boosted by several strategic acquisitions that significantly boosted our manufacturing base and product range.

Although centred around the veterinary sector and some human medical application such as infection control, they also operate in closely allied animal care markets such as dog grooming equipment, bespoke vehicle conversions for animal transportation, aquatic filtration systems for koi and other fish keepers.

Absolutely committed to manufacturing, with a simple philosophy of keeping everything

‘in-house’ Burtons has a wide range of processes at its fingertips. Everything from laser cutting, welding, CNC machining, wood shop, PCB and wiring loom assembly, additive manufacturing, software programming, and full assembly and test exists under one roof at the main factory based just outside of Maidstone in Kent, UK. Constant investment in product design and development, often working closely with major universities around the world, underpins the future of the business.

The Burtons commitment to being good stewards of our environment predates the popular shift in this direction. We actively

Burtons is still service-focused with after sales teams providing both on-site repairs and maintenance as well as an extensively equipped service centre capable of offering advanced and complex component-level repair solutions.

Recognising the challenges of an increasingly competitive world, Burtons embraces new technologies as they become available. The family, which now includes David’s son Matt and daughter Eve, remains independently committed to the business and the everexpanding wider family that makes up the skilled and committed Burtons team. burtons.uk.com Thinking Business

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Members News

Team’s marathon effort – 10 in a day – raises incredible £20,000 for children’s charity Tunbridge Wells-based law firm CooperBurnett LLP has smashed its latest colossal charity challenge of walking 10 marathons in a single day.

The CB Charity Coastal Challenge also met its goal of raising £10,000 for the children’s bereavement charity Jigsaw South East, a figure that has been pound-matched by CooperBurnett’s equity partners – resulting in a grand total of £20,000 heading to the charity.

The CB Charity Coastal Challenge on Saturday, June 14 saw 27 walkers complete 10 marathons between them along part of the King Charles III England Coast Path – from Woolwich in London, all the way round to Brighton.

“I’m absolutely thrilled with what TeamCB achieved — walking 10 marathons and covering an incredible 262 miles,” said Sally Ross, Fundraising Manager at Jigsaw South East. “Their determination, energy and heart have not only raised vital funds but also hope for the families we support at Jigsaw South East. The impact of their efforts will be felt far beyond the finish line, helping us continue our essential work with children and young people facing bereavement. We couldn’t be more grateful.” £20,000 would allow the charity to run 10 of its flagship Jigsaw South East Bereavement Support Group Programmes over a year, supporting more than 200 children, young people and families.

Initiative launches to power up hospitality careers Kent Invicta Chamber of Commerce is supporting its member the Department for Work and Pensions (DWP) to launch an initiative aimed at revitalising the hospitality sector across Kent.

This forward-thinking programme is designed to bridge the gap between jobseekers and a flourishing industry hungry for fresh talent. By aligning local businesses with governmentbacked employment support, the initiative seeks to unlock meaningful job opportunities, deliver vital training, and help reignite longterm growth in hospitality – one of the UK’s most vibrant, yet vulnerable, sectors.

The Hospitality Sector-Based Work Academy Programme (SWAP) is a pre-employment training scheme developed in partnership with UK Hospitality, the Department for

Work and Pensions, and Jobcentre Plus.

The programme is launching in 26 regions across the UK, including right here in Kent.

Locally delivered by East Kent College, the programme runs for 20 days and includes: • Classroom-based or on-site training led by an industry tutor, during which you are encouraged to get involved to showcase your business and opportunities • Five days of work experience with an employer who has entry-level or apprenticeship vacancies The aim is to help jobseekers gain the skills and experience they need to start a career in hospitality while connecting employers with potential new recruits who are job-ready and motivated.

“I could not be prouder of TeamCB,” said Partner, Victoria Sampson, one of the walkers.

“Walking just over 26 miles takes resilience and determination and they all had it in spades.

“Knowing that the funds raised will be supporting bereaved children in our area kept us all going – through floods, wind, fields of cows and up endless hills. Thank you so much to everyone who sponsored us!”

For more information please visit: www.cooperburnett.com

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If you’d like to learn more or register your interest, see www.ukhospitality.org.uk/work/hospitality-swaps/

Members News

Sponsored

First Impressions: The Foundations of a Powerful Brand Your brand is often your first, and sometimes only chance to make an impression. It sets expectations, communicates values, and influences whether people trust you.

‘Wow factor’ earns Biddenden cider Supreme Champion title at top awards Biddenden Vineyards has taken top honours at the British Cider Championships 2025, with its 2021 Vintage Sparkling Cider named Supreme Champion at the Royal Bath & West Show – one of Europe’s most prestigious cider competitions.

Crafted using méthode traditionnelle, the award-winning cider is a refined blend of Kentish Bramley, Cox and Russet apples, which is aged and spends a minimum of 12 months on cork before being released.

The result is a crisp, elegant drink with fine bubbles and a dry finish that has wowed judges and cider lovers alike.

Martin Thatcher, Chair of Judges, called it: “Outstanding – perfectly balanced, light, fresh, and with that ‘wow factor’ from the first sip.”

Biddenden’s General Manager and third-generation family member Tom Barnes said: “We’re incredibly proud to

bring this accolade home to the heart of Kent. It’s a testament to our dedication to quality, local ingredients, and winemaking precision.”

Originally planted in 1969, Biddenden is Kent’s oldest commercial vineyard and has been producing cider since the 1970s. Apples are still sourced from longstanding local growers, reflecting a deep connection to the region.

The win highlights Biddenden’s role not only as a producer but as a leading destination for food, drink and tourism in Kent. Visitors can enjoy tastings, tours, and shop a range of wines, ciders and juices on site.

This applies across every touchpoint. It’s the complete experience: how your business looks, feels and communicates. Are you reflecting the values you want people to associate with your name?

In a recent blog, Kent-based branding agency Oak Creative uses estate agents as an example of brand reinforcement many of us can relate to. Think about spotting a newly erected sign, stepping into a high-street branch, scrolling through property listings, or receiving a glossy brochure. Instantly, you form an opinion when looking at the property particulars. Is the brand polished and professional? Friendly and approachable? People make rapid judgements based on presentation, tone and consistency and those judgements shape trust long before a conversation begins.

This analogy applies to every business.

Whether you’re offering a product, a service or an experience, how your brand appears and behaves has a direct impact on how you’re perceived. Whether you’re selling homes or securing B2B contracts, first impressions truly matter.

Getting your brand right from the outset helps ensure those first impressions are positive and that they lead to long-term engagement. With a strong foundation in place, your communications become clearer, more consistent, and unmistakably on-brand.

Oak Creative partners with businesses across Kent to build brands which boost their business. To discuss how we might be able to help you, get in touch with our studio at info@oakcreative.net. www.oakcreative.co.uk

Biddenden also picked up ‘Best in Class – Fruit Cider’ for Biddies Strawberry Mint and Silver for its 2021 Ice Cider.

See www.biddendenvineyards.com ThinkingBusiness Business Thinking

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Members News

Cultivating heritage and a greener future for all Based near Ashford in Kent, Grow Fruit Trees is a family-run nursery passionate about preserving the UK’s fruit-growing heritage. For nearly 20 years, it has specialised in propagating rare and heritage varieties – many sourced from the National Fruit Collection at Brogdale.

But the nursery’s mission goes beyond supplying high-quality trees.

It is also committed to environmental sustainability through its carbon-offset orchard programme, partnering with eco-conscious organisations to plant fruit trees that support biodiversity, sequester carbon, and produce fresh, local fruit. Just one acre of apple trees can absorb up to 20 tonnes of carbon, says the company, and release 15 tonnes of oxygen each year.

Grow Fruit Trees caters to everyone, from home gardeners searching for a unique variety to businesses and councils planning large-scale orchards.

The range includes apples, pears, plums, cherries, and more, all available online or at the nursery in Mersham.

The organisation is also proud to run the Fruit Trees for Schools programme, which brings tree planting and environmental education into school communities across the UK. Businesses are invited to collaborate in supporting this initiative to help even more children connect with nature, learn about sustainability, and enjoy the benefits of growing their own fruit.

Grow Fruit Trees believes in planting for the future – with heritage, sustainability, and community all rooted in every tree.

Visit growfruittrees.co.uk

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30th anniversary science jamboree enthrals a record-breaking 1,500 young minds Discovery Park opened its doors for the East Kent Science Jamboree, hosting a record-breaking 1,500 children from 51 Kent schools for a two-day science spectacular.

This year’s 30th anniversary celebration was the largest ever and marked a decade of the summit taking place at Sandwich science hub Discovery Park. Led by the STEM Hub at Canterbury Christ Church University and supported by Pfizer, the inspirational event brought together local businesses and organisations, running workshops to deliver practical learning.

Young people launched rockets with the Royal Engineers Museum to learn about the forces behind propulsion and built their own eyeballs with Canterbury Christ Church University Health to understand the anatomy of sight. Experts from Resolian taught young pupils about the science of surfactants, blowing gigantic bubbles.

Mayer Schreiber, CEO of Discovery Park, said: “As a thriving hub for science and innovation, Discovery Park is proud to bring together local

industry and academia to inspire the next generation. From advances in medicine to vertical farming, hugely exciting work happens at our campus every day, and the jamboree is an important way to highlight the many career opportunities available in STEM.” Schools descended on Sandwich from all over Kent, with groups travelling from as far as Medway. Most attendees were primary school age, but this year’s cohort also included secondary school children for the first time.

The newly elected Mayor of Sandwich, Councillor Emmet Csuka, also visited Discovery Park on the day of the jamboree, touring the facilities and meeting schoolchildren, teachers and industry.

Cllr Csuka said: “Sandwich’s Discovery Park is home to an impressive scientific community, which came together to capture young minds from all over Kent. Seeing so many engaged and excited students really did demonstrate how science, engineering, technology, and maths can be fun.” www.discovery-park.co.uk

Hat-trick for hospice charity as it scores football club support Local hospice charity ellenor has kicked off a transformative hat-trick of support, securing a three-year partnership with Dartford FC. Dartford Football Club will help to raise awareness and support the services the Gravesend hospice provides to patients with a life-limiting illness and their families.

The club has named ellenor as its Community Stand Sponsor, and if you’re at their Princes Park stadium, look out for the pitch-side advertising. Donations can be made in collection pots or online via a QR code displayed around the club’s Princes Park Stadium.

As well as inpatient and at-home care, ellenor offers a range of wellbeing and therapeutic services such as hobby groups, play and music therapy, and counselling.

Through the partnership, services and ways to support will be shared, including the public café, wellbeing centre, shops and online shopping.

Head of Income Generation with ellenor, Sue Piper, said: “This is a real game-changer for ellenor, helping us to encourage more people in Dartford to support and use our services. It’s a common misconception that a hospice is only for use by people facing their final days – but we’re so much more than that and we invite people to come in and see.

“Our facilities and events are open to all – not just those receiving our care.”

A spokesman for Dartford Football Club said: “We are delighted to partner with ellenor, who carry out amazing work in the community and beyond.

“Not only do we welcome the charity as our new Community Stand Sponsor, but we will be supporting their initiatives to help raise awareness and support the services it provides.

“We look forward to growing our relationship with them.” www.ellenor.org

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Members News

Grand opening and an exciting new venture for Kentec Training

Health in Construction: Why it deserves more attention The Hidden Risk on Site

In construction, safety is often front of mind - but health risks are just as serious, and in many cases, even more deadly.

According to the Health and Safety Executive (HSE), an estimated 4,000 former construction workers die each year from occupational diseases linked to past exposures – such as asbestos, silica dust, and other harmful substances. In comparison, around 40 construction workers die annually as a result of onsite accidents.

These illnesses are often the result of long-term exposure to hazards that aren’t immediately visible, including: • Construction dust (e.g. silica, wood dust) • Noise and vibration • Manual handling and repetitive strain • Solvents, fumes, and hazardous substances • Work-related stress and fatigue

The Role of Occupational Health

Health risks don’t always show symptoms straight away — which makes early detection and prevention essential. That’s where occupational health comes in.

Key measures include: • Health surveillance to monitor workers exposed to known risks (like dust or vibration) • Safety Critical Medicals to assess fitness for roles where sudden health events could endanger others (e.g. plant operators, working at height) • Fit to Work assessments to ensure workers are physically and mentally able to carry out their job safely In some cases – such as exposure to hazardous substances or vibration – health surveillance is not just good practice; it is a legal requirement.

Why It Matters

Looking after employee health isn’t just about ticking a legal box. It helps prevent long-term harm, reduces sickness absence, and improves staff retention.

It also enhances your company’s reputation — showing clients, employees, and stakeholders that you invest in doing the right thing.

If you’re working in Kent’s construction sector, speak to All Health Matters for sensible advice about keeping workplace health on track.

www.allhealthmatters.co.uk

Kent-based Kentec Training has celebrated the grand opening of its brand-new Ashford Training Centre with a vibrant open day that brought together safety professionals, industry partners, and local business leaders for a day of live demonstrations, expert workshops, and innovation showcases.

The new training centre was officially opened by Tudor Price, Chief Executive of the Kent Invicta Chamber of Commerce.

Kentec Training is a multi-accredited health and safety training provider specialising in work at height, construction skills, plant and machinery, workplace safety, forklift, first aid and mental health training. With a reputation for excellence and innovation, it delivers more than 75 recognised and assured training courses to a wide range of industries, supporting both individual growth and organisational compliance.

As such, Ashford’s excellent transport links and thriving business ecosystem in the heartland of Kent made it the ideal location for the firm’s new flagship training centre. The centre’s proximity to

The new site, a hub for safety innovation and workforce development in the Southeast, will host collaborative open days, industry demonstrations, and partner showcases featuring the latest in access and safety equipment.

To find out more, visit www.kentectraining.co.uk

Give customers a conversation, not a discount code Customer Relationship Management (CRM) is often used like a blunt sales tool.

relevance, good timing and the right message).

That was all it took…I asked for a quote.

Ever had a seasonal discount ping into your inbox, sometimes just days after you’ve made a full-price purchase? Impersonal, poorly timed, and doesn’t help to build customer loyalty and relationships.

He returned on time, we negotiated (yes, there was the inevitable 20% off), and my drive is now pristine. So are most of my neighbours’.

The same tactic worked over and over again.

Done well, value driving CRM is built on four key components: • A two-way dialogue • Customer-level relevance • Good timing • The right message Recently, while working from home, I noticed a neighbour having their driveway professionally cleaned. The results were impressive. Later that day, one of the workers politely knocked to apologise for the noise. It was a small gesture, but meaningful (two-way dialogue and good timing – I was home and had a weedy drive).

He then made a light-hearted comment about the weeds on my drive (3 in one…customer-level

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the M20, Ashford International train station, and connections to London and the south-eastern coastline aligned perfectly with the company’s need to offer accessible, high-quality training to both local and regional clients.

This is CRM in action: product visibility, relevant timing, a human connection, and a carefully judged offer. He didn’t know if I was bothered about weeds, but it was worth the knock on the door. He got the sale because he said the right thing at the right time.

The takeaway: Don’t lead with the discount.

Understand your customer first: what they need, when they need it, and how they want to hear from you.

Unlocking your CRM’s full potential isn’t about guesswork. It’s about using real customer data, guided by behavioural insight.

Angela Hall The Insight House www.insighthouse.co.uk

How to avoid being personally liable as an executor to a business owner A leading Private Client lawyer has warned executors about the challenges and complexities of administering the estate of a business owner, including the risk of executors becoming personally liable.

With over 550,000 deaths registered in the UK in 2024, and 5.5 million businesses registered in the same year (3.1 million of which are sole proprietorships) there is a good chance of being an executor of someone who owned a business.

Aaron Spencer, Head of Private Client at Furley Page, said: “If you are an executor to someone who owned a business, it is vital to understand what can and cannot be done to ensure compliance with legal requirements and to protect the business’s value after the owner has died.

“Administering an estate is always a challenging process, but when a business is involved, the complexities multiply, as executors try to navigate business operations, tax liabilities, and succession planning. Executors can become personally liable if there is any mismanagement identified.”

When a business owner dies, their share of the business ordinarily forms part of their estate and must be administered in accordance with their will or the rules of intestacy. The exact structure of the business will have an impact on what happens next.

If the business is a sole proprietorship, a sole trader’s business ceases to exist upon death and the estate must decide whether to sell the assets or wind it up.

If continuity is desired, new ownership arrangements must be made. It may cease trading immediately unless arrangements are in place for its continuation.

Where the deceased was in a partnership or limited liability partnership (LLP), the partnership agreement will dictate what happens next. Some agreements allow for business continuity, while others may require dissolution.

Whereas with a limited company it has a separate legal identity and can continue operating. The deceased’s

shares in the company form part of their estate and will be passed on according to their will or intestacy rules.

As a priority, executors must assess the business’s financial position carefully to determine its ongoing viability. In many cases, a business can continue to operate during probate, but this depends on the business structure and the authority given to executors or surviving partners.

Aaron Spencer continued: “To enable the business to continue operating, executors may need to secure clear authority to run the business either as provided in the will or from the beneficiaries, as well as take responsibility of managing operational aspects, such as overseeing payroll, contracts, and supplier relationships.

“Executors will also be expected to address all tax implications and ensure compliance with relevant business legislation and tax requirements. Lapses in this area could result in penalties or additional liabilities, or even creditors holding executors personally liable for any mismanagement.

“Being asked to be the executor of a will can feel like a privilege, but it is also a huge responsibility. To execute that responsibility fully executors are advised to engage professional advisors such as accountants and legal professionals to maintain the business’s value until probate is granted and ownership is transferred. This not only helps secure the estate’s interests but also reduces the risk of personal liability by ensuring all actions are legally sound.”

In situations where the deceased’s wishes or its financial circumstances dictate that the business should be wound up, the executors will need to settle outstanding debts and liabilities; inform employees and comply with employment law obligations, including redundancy rights; liquidate assets and distribute proceeds to beneficiaries; and deregister the business with appropriate authorities and regulatory bodies.

If you would like to know more about the complexities of being an executor, please do not hesitate to contact the Private Client Team at Furley Page. www.furleypage.co.uk

More Than Care: A Chance to Thrive How one local company is redefining what support in later life can look like Thrive Homecare is a forward-thinking homecare provider founded by Chris Gage and Nathan Harris.

Drawing on their professional experience in the sector and their own personal experiences of care, their vision is a simple but powerful idea: older people deserve to thrive, rather than just survive.

This experienced and compassionate team brings together expertise in care, wellbeing, social and emotional support. Through visiting or live-in care and companionship, the mission is to shape lives filled with purpose, joy and connection.

Take Danny, for example. At the age of 101, he was surviving. He had food, a home and people to lean on for practical help. But he had lost his sparkle, his zest for life. When a companion from Thrive was introduced,

he shared that he had once given up a steady career in accountancy to follow his passion for art. More recently, the brushes had been left untouched, due to limited dexterity, he’d lost his confidence. Danny confessed how much he missed it.

Members News

What to know before buying a barn for conversion Barn conversions can create stunning homes, but transforming an agricultural building into a home comes with challenges.

At Vernacular Homes, celebrating 25 years in 2025, they’ve converted many of Kent’s barns into dream homes and holiday lets.

If you’re considering such a project, here’s what you need to know: Can the barn be converted?

Not all barns qualify for residential use. Planning permission is essential, especially in Areas of Outstanding Natural Beauty (AONB) or conservation areas.

Structural integrity

Before buying, commission a full survey. Issues like rotting timber, poor foundations, drainage problems, or a leaking roof can dramatically raise costs.

Access and utilities

Many barns lack proper road access or utility connections. Check legal access and get quotes from utility providers to avoid surprises.

Preserving original features

Retaining a barn’s character is key.

Knowing what must be preserved versus what can be adapted helps blend old and new harmoniously.

Orientation and views

Think about how the barn sits in the landscape. Can the design maximise natural light or frame a scenic view from the kitchen?

Legal checks

When asked if he’d like to paint again, he replied, “If you give me some paints, I have a choice — even if I don’t touch them.”

A solicitor should review rights of way, covenants, and restrictions. Don’t risk buying into legal complications.

With the right encouragement, Danny began to paint again, and with his companion by his side, he rediscovered his creativity and they explored the world through virtual visits to places like the National Gallery, Kew Gardens and Dubai. “You came along and gave me adventures I never even dreamed of,” he said.

Understand the full cost before committing. Many buyers fall for the charm, only to find the budget doesn’t match the vision.

That choice was everything.

This isn’t just care. This is thriving. www.thrivehomecare.co.uk

Budgeting for conversion

In short: do your research, get expert advice, and never assume anything.

Vernacular Homes vernacularhomes.com Thinking Business

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The Big Interview

Noreen McKechnie tells Karen McLauchlan how, in the face of tragedy, she started Diamond Search Recruitment and with resilience and commitment created a company dedicated to excellence, finding new recruits who are the perfect fit all while being an inspiration to her own family.

There’s no doubting Noreen McKechnie’s passion for finding people their perfect job – or her drive to be the best in business.

With more than 25 years’ experience in recruitment, she talks enthusiastically about building strong relationships and finding people new career opportunities.

“I still get that same sense of satisfaction finding the perfect person for a role and being able to deliver the good news they’ve been offered the job,” said Noreen, who is Managing Director of Ashford-based Diamond Search Recruitment.

Passionate about people – and building brighter futures 18 Thinking Business

And it is that tenacity and determination, in even the most difficult of times, that led her to establish the company in 2017.

“The business was set up in really difficult circumstances when I tragically lost my husband,” explained Noreen. “Things were very financially challenging and I had two young boys aged seven and ten who were my priority – and still are.

“I needed to work but also be there for my children, so setting up the recruitment

The Big Interview agency – using all I knew and was good at – meant I knew it would be a success and also give me a work-life balance.”

Experience, professionalism and quality have been at the heart of the company since day one with a real focus on customer care.

A corporate member of the Recruitment and Employment Confederation (REC), Diamond Search Recruitment is also a Patron of the Kent Invicta Chamber of Commerce, which Noreen says is something she is “really proud of”.

The company’s team of seven has decades of experience, specialising in recruitment across a range of sectors including legal/professional services, sales and marketing, business support, technology, construction engineering as well as health and social care.

“My team is fantastic,” she said, “they’re experienced recruiters with high levels of integrity, honesty and we work incredibly well together. Our business is all about relationship building and making sure our customers have a positive experience.

“Running a small business is incredibly challenging in many ways but I’m very proud of what we’ve achieved. We get a lot of recommendations and referrals which is testament to our great work.”

Challenges for the sector, for some customers, include the increase in the National Living Wage (NLW) and employers’ National Insurance (NI) contributions, presenting several financial and operational challenges for businesses. Additionally, the rapid advancement and integration of artificial intelligence (AI) and automation technologies mean that we are seeing some automation of roles, and technology evolving faster than educational systems and workforce training can keep up. However, recruitment is an exciting, busy market; it is highly competitive and rapidly evolving.

Every industry needs great talent... and that’s where Diamond comes in.

In-demand areas for Diamond include legal services, where need accelerated during Covid. “Engineering is also very busy right now,” said Noreen, “according to a recent report, 20 per cent of engineers will retire in five years, so there is a big skills shortage and demand for new talent.”

“We have recently launched our health and social care offering, an area that continues

to be busy. AI and cyber security will be future focus areas for us.”

Diamond Search Recruitment predominantly looks after clients in the Kent community.

“There is nothing better than going on site to meet our customers, exploring their business, meeting the team and discovering their company culture firsthand,” said Noreen.

“Recruitment is a competitive sector, but being a small business with strong local knowledge means we can offer real insight of the market. In terms of our talent pool, not only are we aware of candidates who are new to the market and looking for roles, we know about passive talent, people who might not be completely active on the market but are open to hearing about an exciting opportunity.

“For us it’s all about being consultative, working as a trusted advisor and developing long-term relationships. It’s so much more than a person’s skill set, it’s whether they’ll fit in with a company’s culture, its core values and do their goals align. It’s a fully matching process.

“You spend half your life at work, it’s got to be the right job. Which is why it still gives me such a great sense of fulfilment.”

Diamond Search Recruitment has been a Kent Invicta Chamber of Commerce member since it was established but became a Patron at the end of 2024.

“The Chamber is great for business networking” said Noreen. “Face-to-face interaction is so important and we get out to as many events as we can. It’s helped us form vital business relationships.

“Being a Patron shows we’re a recognised and trusted expert in the recruitment and employment services industry and it means we can get even closer to businesses and work to support them. We’d love to be working with even more companies who need help or advice with recruitment.”

Noreen is also Co-Founder of Diamond Singles, a Kent based singles events business, launched in 2023.

Noreen says the years since 2017 have been a “real journey” and being a positive role model for her boys – now aged 16 and 19 – is what really matters to her.

“Working for yourself does give you that freedom and flexibility and you are able to concentrate on family as well as business.

“Plus, the reason for what I do is right in front of me. Everything I do is for my boys. They are my absolute motivator, they are what drives me.”

“My eldest son now has the mindset to run his own business and is off to study business and entrepreneurship at university.

My youngest will also be studying business and mathematics A-Level’s from September.

I couldn’t be more proud of both of them.”

is a competitive sector, ❛❛butRecruitment being a small business with strong

local knowledge means we can offer real insight of the market. In terms of our talent pool, not only are we aware of candidates who are new to the market and looking for roles, we know about passive talent, people who might not be completely active on the market but are open to hearing about an exciting opportunity.

❜❜

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Skills

Kent & Medway Local Skills Improvement Plan – Progress Report 2025: A Blueprint for Skills Reform and Regional Collaboration Kent & Medway’s drive to strengthen workforce capabilities and foster economic resilience has reached a new milestone with the launch of the 2025 Local Skills Improvement Plan (LSIP) Progress Report. Employer-led and impact-driven, the report outlines key strides taken to align training with sector demand and spark long-term change.

Delivering Tangible Sector Outcomes Building on the legacy of the 2022 trailblazer and the 2023 LSIP, the latest update reveals measurable progress across five priority industries: • Manufacturing & Engineering • Construction • Fresh Food & Horticulture • Education • Health & Social Care Clearer pathways, stronger collaborations, and agile workforce solutions are setting a new standard for local training and development.

Endorsements from National and Local Leaders Skills Minister Jacqui Smith praised the LSIP’s direction: “I am pleased to see the progress being made to bring these Local Skills

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Improvement Plans to life. We remain committed to the LSIP model as part of our Plan for Change, and have strengthened the role that Mayors and Strategic Authorities will play in identifying and addressing the local skills issues in the plans. Skills England will work hand-in-hand with businesses, education providers, Mayors and Strategic Authorities... co-creating solutions to ensure more opportunities for young people and existing workers wherever they are based.”

Echoing this, Tudor Price, CEO of Kent Invicta Chamber of Commerce, noted: “We’re proud to have worked alongside so many collaborative and innovative organisations during the creation of this progress report, and it is that collaborative partnership that is responsible for delivering so many positive outcomes.

The report continues to shine a light on key sectors that are struggling and successfully identifies what they are at a granular level and makes recommendations. The successful impact of the LSIP has been self-evident and I congratulate the Team on their achievements and look forward to continued progress.”

Celebrating Progress Together To mark the release, Kent Invicta Chamber of Commerce hosted a vibrant Stakeholder Celebration event in Ashford on Friday 18th July. It brought together regional employers, educators, and policymakers to reflect on shared successes and strengthen the collaborative spirit at the heart of the LSIP.

A heartfelt thanks goes to all who contributed - demonstrating the power of co-creation in tackling skills gaps and unlocking opportunity.

Strategic Priorities for 2025 The report sets out six pillars for ongoing focus: • Embedding sustainability and digital capabilities in training • Supporting inclusive career pathways and SME growth • Aligning workforce development with sector evolution • Enhancing cross-sector collaboration • Leveraging infrastructure projects like the Lower Thames Crossing • Addressing tutor shortages through dual-professional models and graduate educator pathways

An Invitation to Engage The LSIP isn’t just a plan - it’s a living framework shaped by the region’s most forward-thinking voices. Businesses and education providers are encouraged to get involved, share insights, and help shape a skills strategy that reflects Kent & Medway’s evolving needs.

Interested in shaping the region’s skills strategy?

Reach out to the LSIP team directly at lsip@kentinvictachamber.co.uk.

View the Kent & Medway LSIP Progress Report 2025 here >>>

Due to the emotions involved in a separation, it is unsurprising that so many divorces result in conflict.

At ThomasHaywood we recognise the negative impact that conflict has on the health of the parties and their children.

The ThomasHaywood One Couple - One Solicitor process allows us to see couples together and to advise you jointly, providing legal advice to help you to resolve financial matters or arrangements for your children.

If you would like to discuss this further, please contact: Sarah Haywood on 01892 765013, sarah@thomashaywoodsolicitors.com or Juliet Franklin on 01892 765017, juliet@thomashaywoodsolicitors.com

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ENABLING DEVELOPMENT WITH HERITAGE SOLUTIONS

Weof are one ofpremier, the UK’sprofessionally premier We are one the UK’s archaeological contractors registered, archaeological contractors helping helping businesses with their businesses with their archaeology, heritage archaeology, heritage and and historic requirements. historic building requirements.

Canterbury Archaeological Trust provides We provide: Consultancy Survey • Preliminary consultation and advice, Connect with us: high rapid, reliable, quality and cost-effective Evaluation Consultancy Evaluation admin@canterburytrust.co.uk assessments, EIA Chapters and other heritage solutions. www.canterburytrust.co.uk desk-based studies • Field evaluations and excavations From initial planning to post-excavation, we • Watching brief monitoring work across the UK, using our expertise and • Non-intrusive surveys knowledge to enable planning professionals, • Landscape studies developers and construction companies to • Historic building recording bring their projects to life whilst mitigating Excavation Monitoring Engagement • Planning and mitigation advice Monitoring Excavation risk and reducing unplanned costs.

• Expert consultancy

NG ENABLING LOPMENT DEVELOPMENT

We are one of the UK’s premier We are one of the UK We are exhibiting at the Kent Construction Expo at archaeological contractors archaeological contr the Kenthelping Event Centre on Thursday 02 October 2025 businesses with their helping businesses w archaeology, heritage and www.kentconstructionexpo.com archaeology, heritag OLUTIONS historic building requirements.

WITH HERITAGE SOLUTIONS historic building requ Visit us on Stand F23 or contact us beforehand to book an initial discussion.

co.uk Connect with us: co.uk admin@canterburytrust.co.uk www.canterburytrust.co.uk

22 Thinking Business

Building Safety Act

Advertising Feature

– where are we now?

As we turn towards the later end of 2025, and with the Building Safety Act 2022 (“BSA”) turning three years old, we’re outlining some headline legal developments from the last 6 months.

The decisions of the First Tier Tribunal (“FTT”) have no authority as precedents, but the treatment of their award of Remediation Orders demands attention from parties looking to apply and / or litigate.

limitation periods under the Defective Premises Act 1972. In this case, the claim was brought around twenty years post-practical completion, and resulted in Ardmore having to pay BDW £14.5million.

In particular, the FTT’s pro-leaseholder stance has visibly borne out in its consideration of a number of disparate issues. On the Technology and Construction Court (“TCC”) side, the following two cases have headlined recent developments:

The case also demonstrated the Court’s narrow approach to the grant of a Building Liability Information Order against related companies which may make parties less likely to pursue them in the future.

BDW Trading v Ardmore Construction [2024] EWHC 3235 (TCC) – February 2025 The TCC in BDW v Ardmore rejected the precedent reasoning in Fiona Trust & Holding Corp v Privalov [2007] UKHL 40, and established that claims in adjudication could be sought in reliance on the extended

381 Southwark Park Road RTM Company Ltd and others v Click St Andrews Ltd (In Liquidation) and another [2024] EWHC 3569 (TCC) – March 2025 Jefford J awarded the first Building Liability Order (“BLO”) under section 132 BSA on 31 March 2025. The Court made a BLO against the holding company for the insolvent development SPV. The holding company owned all the shares in the subsidiary which in turn wholly owned the SPV. Taking into account the judgment in Triathlon Homes LLP and Stratford Village Development Partnership [2024] UKFTT 26 (PC), the court considered that the original Defendant’s solvency was relevant to ascertaining whether it was “just and equitable” under BSA 2022 Section 130(1).

What is next for the BSA? While the big-league litigation still seems to be in the distant future, the initial indications from the courts are that the intention is to give effect to the rights of leaseholders and residents as a priority, but the need to manage this in order that the industry can withstand the changes is paramount.

in the near future, such as the threshold for Higher-Risk Buildings being lowered and the need to appoint a fire engineer at Gateway 2 stage.

The Higher-Risk Building gateways regime has also been high on the agenda most recently in the Government’s response to the issue of delays in approvals , which has been getting progressively worse since the Building Safety Regulator (the “Regulator”)’s inception.

In February 2025, Gateway 2 approvals alone were taking around 22 weeks to determine one way or the other, allegedly due in part to too much reliance on outsourcing within the Regulator. This has caused considerable tension between contractors needing to keep to agreed prices and holding commitments to pipeline projects, and employers needing to meet deadlines for funding and planning permissions.

The new fast-track process, leadership changes and increased resource within the Regulator announced at the end of June will be welcome news for the industry but it remains to be seen whether the impact will be effective immediately.

The legislation passed most recently also suggests that further pressure is to be applied; how construction measures up to this will be closely monitored.

Please do get in touch with us with any queries or concerns, or scan the QR code for more information.

In practical terms, the Grenfell Phase 2 report published in February made recommendations which portended that the regulatory sands might shift

Caroline Watkins Partner, Real Estate at Thomson Snell & Passmore

Thinking Business

23

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24 Thinking Business

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Cover Feature | Construction

Putting the ‘Social’ into ‘Value’

By Ella Sandall Head of Communications – Jenner Group

Social Value? This terminology is not new. Not to me, not to Jenner as a business and not to anyone if you really think about what it actually means. It is about true value that puts people at its core and gives something back. Whether this is by helping others, contributing to our communities, fundraising and charitable donations, mentoring, advising and guiding younger generations or having high regard for our surrounding environment. It is about placing people ahead of profit and creating a sustainable future, and it is fast changing the way in which we do business and secure future contracts.

The reason social value has increased in prominence rather exponentially over recent months, is undoubtedly owing to The Procurement Act (2023) which became effective from 24th February 2025, and which represents significant changes in public sector procurement that prioritises more strategically advantageous tenders as opposed to those based solely upon lowest price.

Previously working to the ‘MEAT’ ruling standing for ‘Most Economically Advantageous Tender, the ‘E’ has now become obsolete as contracting authorities drive to embed innovation, sustainability, and social impact – which to me represents true best value - into their procurement process. And I must confess this is music to my ears!

Let me rewind to properly set the scene. We have always talked openly about value. Whether it be value for money, value engineering or achieving best value but it has always been a monetary term. In construction where the market is highly competitive, margins are so slim, costs are soaring, and client budgets are tight it has seemingly always been a frantic race to the bottom with the perceived need to achieve the lowest price, and perhaps, controversially, this is why our sector has one of the highest rates of insolvency above any other.

toughest economic times we have always given back. The only real change for us now is that we performance monitor and report on this as a key client driver. It is often the first question asked, and heavily weighted, when qualifying for a contract and has its place firmly on a monthly Progress Meeting agenda, and having done this for so long it is great to witness the importance now placed upon our actions. I now live in hope that all clients, public or private sector, will follow suit and avoid the temptation and lure of lowest price when considering what value truly represents.

The important message to convey is that social value must be meaningful. It is not about ticking boxes, empty promises or playing lip service to satisfy clients and boost reputation, it is about really and truly making a difference.

The approach we take and the methods in which we engage are many and varied, and are wholly bespoke to each individual project, carefully aligned to the unique aspirations and ambitions of our clients, ensuring we are always accountable and responsible in our actions.

Our teams meet every opportunity for social value with enthusiasm, dedication and creativity

and we make it a priority to engage with supply chain partners who emulate our social value principles, trusting that they will proactively support our initiatives in construction and through the provision of training opportunities and apprenticeship schemes.

What is truly imperative is that we fully understand the demographics of the local community in which we are building and consider how our resources are best allocated to maximise the benefit for the area and its residents. We know from experience, that our commitments vary by project and that a bespoke programme of initiatives, aligned to the constitution of the neighbourhood is a far more proactive approach to delivering social value.

It gives me immense satisfaction and great pride to lead our social value offering and create a programme of opportunities that empowers all our people to step-up and engage and recognise how they can really help and guide others. I am so passionate about nurturing and inspiring future generations to bring forward new talent and the essential skills that our industry needs for longevity.

To me this truly is what value is all about.

But social value is a far broader understanding of value that goes well beyond the bottom line and derails money as its main indicator; we are now placing social value at the top of the agenda thanks to the recent changes in legislation that guide how we do business – something we don’t usually hear ourselves say in construction.

Ultimately, in winning publicly funded work, value has a whole new meaning at long last.

I am incredibly proud that at Jenner social value is second nature within our operations and firmly embedded in our business ethos.

For us it is a resolute promise to give back to the communities in which we work and beyond the buildings we create, truly targeting a specific region to create an overall positive net impact.

We have been doing this for years and never because we were told to, because that is what you do as a reputable, longstanding business that values its presence locally, and even in the Thinking Business

25

Thursday 2 October 2025 Kent Event Centre, Detling Produced by:

Produced by Kent Invicta Chamber of Commerce

Programme Overview 08.00 – 09.00 Networking Breakfast (£34 + VAT – including a cooked breakfast)

Hosted by: Ella Sandall from KCFG (Kent Construction Focus Group)

9.00 Registration and Exhibition Opens 9.25 – 10.00 Welcome and Opening Keynote: Delivering the Future

Sustainable Futures

Build 4.0: The Digital & Innovation Revolution

The Building Safety Act: Navigating the Next Phase

Strengthening the Future Workforce

Sponsored by

Sponsored by

Sponsored by

Sponsored by

Available for

Sponsorship 10.30 – 11.00

Net Zero in Practice: Building Credible Pathways for Construction

From Golden Thread to Golden Results

Managing Gateway Delays: The HigherRisk Building Approvals Regime

Speakers to be announced

Martin White, Sustainability Consultant, Green Business and Construction Hub (Chair) With speakers from, Auditel, and On Grade Earthworks and Stabilisation Ltd

Caroline Watkins, Partner and Chris Kirby-Turner, Partner, Thomson Snell & Passmore LLP

Advancing Inclusivity and Diversity in Construction

Faith Abudu, Founder and Director, Diversity and Inclusion in Construction (Chair) Panellists include Abigail Blumzon, Senior Associate Project Manager, Bailey Partnership

11.10 – 11.40

Clean Power, Local Impact: Inside the Lhyfe Kemsley Green Hydrogen Project Graham Dixon, Project Development Manager UK&I, Lhyfe

How BIM is Solving Real Problems on UK Infrastructure Projects Arfin Mehboob, Director, BIM Outsourcing

Navigating Planning Uncertainty and Delivering Better Places Dr Colin Black, Director, Mayer Brown

Hard Hats and Human Skills: Building Strength Against Stress

Amy Cumber, Psychotherapist, Counsellor MBACP, Think About You (Chair) Panellists include Andy Burke, Co-Founder, Laura Burke Training and Consultancy

Please note: This is a draft programme and subject to change, please visit the event website for up-to-date information.

26 Thinking Business

12.00 – 12.30

Sustainable Design Right from the Start

Kemi Owoeye, Technical Lead – Sustainable Design, Willmott Dixon

Smarter Project Delivery: AI in Construction Management

Speakers include Vassos Chrysostomou, Chief Operating Officer, AIFORSITE

Navigating the New Era of Building Regulations

Lindsey Platt, Property Safety Manager, Orbit Housing Association, Louise Mansfield, Legal Director (Criminal Regulatory), Bevan Brittan LLP

Leading the Way: Building Tomorrow’s Construction Leaders Dr Blessing Enakimio, Blé Global (Chair)

12.30 – 13.00 Lunch and Networking 12.40 – 13.25 Kent Invicta Chamber of Commerce Member VIP Reception With insight from Glenigan’s Construction Industry Forecast Report

13.00 – 13.30

Beyond the Brick: Exploring the Next Generation of Construction Materials

Speakers include Robert Page, Architectural Technologist, Hazle McCormack Young LLP

CDM Regulations in Action: The Changing Face of the Principal Designer Paul Chapple, Director in Architectural Design, Bailey Partnership

Shaping a Diverse Future: The Procurement Act 2025 and Social Value in Construction

Jill Willis, Co-Founder & Director, Attract & Engage (Chair) With speakers from Balfour Beatty Living Places and Solve Social Value

13.30 – 14.00 Lunch and Networking 14.00 – 14.30

Biodiversity Net Gain (BNG) – Choosing Between On-site and Off-site

Primed for LaunchMaking Tax Digital for sole traders

Amy Wright, Head of Ecology, Native Ecology LLP Tom Nelson, Director & Co-Founder, Nature Impact

Jim Rogers, MTD Senior Policy Advisor, HM Revenue & Customs

Fire & Structural Safety Under the Building Safety Act: From Design to Duty Holder Compliance Timothy Jackson, Partner and Discipline Lead of Site, Calfordseaden LLP

Kent’s Role in Shaping the Future Workforce

David Smith, Acting CEO, South East Consortium (Chair) With speakers from East Kent Colleges Group, Phoenix Community Housing and The Mason Foundation

14.45 – 15.15

Connected Construction: Unlocking Value Through Data Integration Speaker to be announced

Keeping the Golden Thread Intact: Data, Documents & Accountability under the Building Safety Act

Employment Law Refrom

Antonio Fletcher, Associate Director, Whitehead Monckton

Speaker to be announced

16:00 Exhibition Closes 17.00 – 18.00

Drinks Reception – Sponsored by DHA (ticketed event) 18.30 - 22:00

Gala Dinner (ticketed event)

View the full programme and register now for free at KentConstructionEXPO.com Thinking Business

27

Choosing the Right Construction Procurement Route

Creating confidence in construction

Choosing the right procurement route is one of the most critical decisions at the outset of any construction project. It shapes the entire workflow - who designs, who builds, who manages risk, and how costs are controlled. As Construction Consultants, Modus can support you in your decision.

Let’s explore the three common procurement routes: Traditional, Design & Build, and Construction Management.

We’ll look at when each is most appropriate, helping you make an informed decision based on your project's needs, priorities, and risk profile.

TRADITIONAL TRADITIONAL

DESIGN & BUILD

Design completed before contractor engaged.

Single Contractor for both design and construction.

Best for: Projects where design quality is paramount.

Clients who want clear cost certainty before starting construction.

Straightforward or wellunderstood building types.

Clients with the time and expertise to manage a linear process.

Best for: Projects where speed and efficiency are critical.

Clients who want a single point of responsibility.

Large scale or complex projects with clear scope.

Clients with less technical experience or limited in-house resources.

Pros: High level of control over design.

Greater cost certainty once the contract is signed.

Established legal frameworks and risk distribution.

Cons: Longer timelines due to sequential phases.

Limited contractor input during the design phase, which can affect buildability and innovation.

CONSTRUCTION MANAGEMENT Client hires Construction Manager to appoint Trade packages individually.

Thanet District Council Best for: Complex or fast-track projects where early site work needs to begin before design complete.

Clients who are experienced in construction process and want to retain control.

Projects that require flexibility.

Projects with changing scope.

Affordable Homes Phase 4

RIBA Stage 1 Cost Estimate Report Pros: Faster overall delivery.

Reduced risk for the client.

Earlier contractor engagement.

Greater cost certainty.

Reduced pre-contract design fees.

Cons: Less control over final design.

Possible quality compromises if requirements are not well defined.

Harder to make design changes.

Client pays contractor to hold the risk.

Pros: Design and construction can overlap, reducing programme.

Direct contracts with trade contractors reduce markups.

More flexible - responsive to design changes or unexpected issues.

Focussed on collaboration.

Cons: Client assumes greater share of risk.

Requires highly experienced project management.

Final cost less certain at the outset if design & construction overlap.

There’s no one-size-fits-all solution...

Your choice should reflect your priorities - whether it’s quality, speed, flexibility, risk, or budget certainty. Traditional and Design & Build offer structure and control, while Construction Management provides flexibility and speed but demands greater client involvement and risk appetite.

Creating confidence in construction

Understanding your project's complexity, the stakeholders involved, and how much control you need will help you select the best route to a successful build. From initial concept to final handover, let us take the lead - delivering your construction project with expertise, reliability, and confidence that you're in safe hands.

28 Thinking Business

modusltd.co.uk

info@modusltd.co.uk

01795 500960

Cover Feature | Construction

The construction sector in Kent

Kent is often referred to as the ‘Garden of England’ but the county is also a busy region for construction. According to figures from Kent Analytics (Kent County Council) 18.3% of enterprises in Kent are within the construction industry (compared with 14% in England as a whole).

By David Brown, Construction Partner, CooperBurnett LLP

Last year (again according to Kent Analytics), the highest concentration of construction enterprises in the county were in the Thames Gateway Kent districts of Dartford (22.3%), Gravesham (22.9%) and Swale (20.3%). In fact, the wider Thames Gateway is one of Europe’s largest regeneration areas.

The Labour Government is set on delivering 1.5 million new homes in the five years, with Kent expected to account for 13,000 homes a year during that period. Large scale developments across Kent include plans for 8,500 homes at Otterpool Park near Folkestone; and a 8,400-home ‘garden village’, Highsted Park near Sittingbourne.

Nearer to CooperBurnett LLP in Tunbridge Wells, Dandara recently won approval for 57 homes and a children’s nursery in the village of Hadlow, having initially been rejected by Tonbridge and Malling Borough Council.

There are risks with any project and, coupled with ongoing global economic uncertainties, this could unfortunately lead to some insolvencies in the sector. According to figures from the Insolvency Service, construction firms accounted for 19.5% of all insolvencies in England and Wales during February 2025.

Contractors and sub-contractors can seek to protect their position against employer insolvency with contract provisions - which can

include an escrow account, weighted stage payments, advanced payment, a project bank account and direct payment by a funder.

If you wish to discuss this further, please do not hesitate to contact David Brown, Construction Partner at CooperBurnett LLP. www.cooperburnett.com This blog is not intended as legal advice that can be relied upon and CooperBurnett LLP does not accept any responsibility for the accuracy of its contents.

In terms of significant building projects, the £9 billion Lower Thames Crossing is expected to be completed by 2030. At 14.5 miles, it will be the longest road tunnel in the UK and is aimed at reducing congestion on the Dartford Crossing.

Balfour Beatty has been awarded a £1.2 billion road package for the site and at May’s Kent Construction Focus Group (KCFG) meeting, a representative from the firm explained that it is already on site. Throughout construction, Balfour Beatty will be looking to spend £500 million with local businesses and supply chain partners; all good news for the construction industry here in Kent.

However, construction firms are continuing to deal with a number of challenges, including a rise in employer National Insurance costs and issues with recruiting and retaining skilled workers. Rising costs of materials and sourcing them in the first place is squeezing profit margins; while firms are also required to keep up with growing requirements for sustainable construction.

Thinking Business Thinking Business

29 29

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Large enough to cope and small enough to care Contact us on 01634 735300 www.rochesterscaffoldingservice.co.uk www.rochesterrecruitment.com

30 Thinking Business

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01634 735300

Cover Feature | Construction

Kent plays host to landmark hydrogen construction plant trial

Kent-based Gallagher Group recently hosted a landmark hydrogen-powered plant trial at their Hermitage Quarry as part of their journey to Net Zero by 2050, in collaboration with the Lower Thames Crossing (LTC) project, JCB, and Ryze Power.

The trial represents a major step forward for the Lower Thames Crossing’s ambition to eliminate diesel use from its construction sites by 2027, and Gallagher Group provided the setting for LTC’s first successful trial of low-carbon, hydrogen combustion-powered machinery – a JCB 540-180H Loadall.

This cutting-edge machine replaced a traditional diesel-powered Loadall during masonry operations at Hermitage Quarry.

Not only did it operate safely and effectively, but it also delivered zero tailpipe emissions and demonstrated a potential CO2 saving of around 205kg per machine, per week, compared with a conventional diesel-powered machine, providing clear evidence of the potential for hydrogen to decarbonize heavy construction machinery.

The trial at Hermitage Quarry supports the Lower Thames Crossing’s broader goal to reduce construction carbon by 70%, making

it the UK’s greenest road project. Set to begin construction as early as 2026, the project will be the first in the UK to use hydrogen at such a large scale to power heavy plant machinery, alongside electric vehicles.

Gallagher is committed to reducing emissions across all aspects of their operations and see the adoption of hydrogen power as a vital step towards delivering low-carbon construction solutions that are both practical and scalable.

Sean Connor, managing director of Gallagher Aggregates Ltd, said: ‘As part of our own journey to Net Zero and in keeping with our drive for low-carbon, sustainable construction solutions, Gallagher were delighted to host and carry out this hydrogen trial in partnership with JCB, Lower Thames Crossing, and Ryze Power. As an award-winning Net Zero Trailblazer, we are proud to be at the forefront of adopting new innovative solutions.’

Matt Palmer, executive director of Lower Thames Crossing, said: ‘The Lower Thames Crossing is a Pathfinder project, designed to be the greenest road ever built in Britain. At the heart of these plans is the use of clean low-carbon hydrogen power, and by using it on such a large scale to power our heavy construction machinery that is traditionally hard to electrify, we can significantly reduce our carbon footprint, accelerate the construction industry’s shift away from diesel, and help kick-start the creation of a hydrogen ecosystem in the Thames Estuary.’

Gallagher Group’s involvement in the trial supports the transition to cleaner construction methods, but also contributes to the growth of a hydrogen ecosystem in the Thames Estuary, an initiative expected to be worth £3.8 billion and create 9,000 skilled jobs by 2035. www.gallagher-group.co.uk

Preserving vital conservation skills for future generations Baxall undertook a complex, 60-week conservation and modernisation project to convert at Tonbridge School’s Grade II-listed Cawthorn Building (featured on the front cover) from a former lecture theatre into a modern staff facility.

Originally built as a chapel in the 1850s, the building underwent extensive refurbishment to preserve its architectural heritage while integrating modern amenities including showers, WCs and a café area.

Working within a live school environment in a sensitive conservation area, the project necessitated close collaboration with heritage officers, the local authority and the school. Key works included the removal and reconstruction of delicate, Gothic-style stained glass windows by specialist contractor Easthope Studios, using traditional methods to conserve the original artwork. The building’s exterior was cleaned using a high-temperature steam system, and ornate internal features including the red Devonshire

marble and carved tulipwood mouldings were meticulously restored.

Modern upgrades encompassed installation of new M&E services, drainage and a mezzanine floor structure, with significant structural interventions including diamond drilling through 1.5m thick walls.

Unexpected discoveries (such as the original tiled floor) were carefully preserved and transformed into a feature display. Safety and logistics were carefully managed from start to finish due to the site’s constrained location and public interfaces.

Despite numerous challenges including working around the school’s busy events programme and exam periods, Baxall successfully delivered the project two weeks ahead of schedule. The result is a state-of-the-art facility that remains true to its heritage, showcases exceptional craftsmanship and sustains local specialist trades, preserving vital conservation skills for future generations. baxallconstruction.co.uk

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Thinking Business

31

Advertising Feature

Building a truly inclusive construction industry

As HR professionals working closely with construction firms across Kent and the South East, we’ve seen firsthand the challenges and opportunities the industry faces in becoming more inclusive.

will need to be taken. My message to our clients is clear: this is not just about compliance, or avoiding tribunal claims—it’s about culture: creating a workplace where everyone feels safe and respected.

While the sector has made strides in modernising its practices, it remains one of the most male-dominated industries in the country.

This imbalance is not just a diversity issue; it’s a cultural one, and the creation of work environments free from the threat of sexual harassment remains a priority for many firms.

True inclusivity, though, must also embrace other dimensions and provide a fully inclusive working environment.

Recent research by the National Federation of Builders (NFB) reveals that 1 in 4 construction workers identify as neurodiverse, with ADHD, autism, and dyslexia being the most common conditions. Interestingly, a third of neurodiverse workers said their condition actually made them more inclined to pursue a career in construction.

Demolishing barriers

Despite efforts to attract more women into

construction, women make up just 15% of the workforce, with even fewer in senior or site-based roles. This underrepresentation is not just a numbers issue—it reflects deeper cultural and structural barriers.

Construction sites have long been associated with a ‘lads’ culture’—banter, bravado, and, too often, boundary-crossing behaviour. A 2022 Randstad report found that nearly 45% of women in construction had experienced or witnessed harassment, with two-thirds reporting gender discrimination.

Many women also report facing gender bias, exclusion from informal networks, and a lack of visible role models, contributing to high attrition rates and a lack of diversity in leadership.

While 80% of those who disclosed their condition reported receiving reasonable adjustments, nearly 40% have not told anyone at work— often due to fear of stigma or embarrassment.

This highlights a critical gap in psychological safety and awareness which could have wide repercussions, including from a health and safety perspective.

How can you drive change?

Our recent recommendations to our clients include: •

Conduct a diversity audit: Understanding your current workforce demographics, culture, and high-risk areas is the foundation for any meaningful change.

•

Develop a standalone anti-harassment policy: Generic policies are no longer sufficient. Clear, accessible policies that define unacceptable behaviour and outline safe, confidential reporting procedures are essential.

•

Introduce mandatory training: All staff— from apprentices to directors—should undergo training on equality, preventing sexual harassment, unconscious bias and neurodiversity awareness, and managers should be trained in inclusive leadership.

Veronica Fox (Chartered MCIPD) Senior HR Consultant, Eclipse HR. With over 30 years’ experience as an HR professional, Veronica lives by the CIPD principles: work matters; people matter and professionalism matters.

Eclipse HR is a trusted HR consultancy serving businesses across Kent, London and the South East. Specialising in the construction industry, we deliver innovative strategies to drive productivity, mitigate risks and foster sustainable growth.

www.eclipsehr.uk • enquiries@eclipseHR.uk • 01622 698000

32 Thinking Business

Empower Site Managers: Equip your frontline leaders with the tools to intervene early and model respectful behaviour.

•

Celebrate neurodivergent strengths and other aspects of diversity: Many individuals with ADHD or autism excel in problem-solving, pattern recognition, and attention to detail—skills that are invaluable in construction.

•

Mentorship and Sponsorship: Provide visible pathways to leadership.

Embracing neurodiversity

Shifting the legal landscape

With the introduction of the Worker Protection (Amendment of Equality Act 2010) Act in 2024, employers now have a statutory duty to take ‘reasonable steps’ to prevent sexual harassment and this may well be amended in future to a test whereby ‘all reasonable steps’

•

Building a Truly Inclusive Industry The UK construction industry faces a significant skills shortage, and tapping into underrepresented talent pools is essential for long-term sustainability.

Embracing diversity in all its forms—gender, neurodiversity, ethnicity, and more—is not just ethical, it’s strategic. Inclusive teams are more innovative, resilient, and better equipped to meet the demands of a modern, evolving industry.

As HR professionals, our role is to guide companies through this evolution—not with tick-box exercises, but with genuine cultural change. The future of construction isn’t just about what we build—it’s about who we build it with.

Advertising Feature

CELEBRATING GVE’s 20th YEAR

Proudly supporting contractors and subcontractors in the South East region for 20 years Kent-based construction consultancy, GVE Commercial Solutions invited clients, colleagues, friends and family to a momentous summer celebration to commemorate their 20th year in style!

In the glorious July sunshine, GVE brought the flavour, colour and flamboyant Brazilian style to Kent to celebrate its 20th year with a Brazilian-themed summer party. The spirit of Rio carnival came alive with a showstopping drum and dance samba show featuring dancers and live percussion.

This unique celebration was a chance to thank many of those who have supported GVE on their journey over the last two decades.

The event also raised over £1000 for GVE’s chosen charity, Pilgrims Hospices who provide support and care for patients and their families across East Kent.

GVE delivers civil engineering and building quantity surveying and programming resources from its base in Maidstone with a fantastic and growing team of consultants and office-based support staff.

Reaching the 20th year was an opportunity to reflect on what has been achieved over the last two decades - collective successes involving the team, projects, clients, the construction industry and our local Kent community.

Proud of our successes

In 2024, GVE were delighted to receive industry-recognition as a top 150 consultant by the CIOB’s Building magazine and have been recognised as one of the 50 fastest growing businesses in Kent by featuring in the 2025 MegaGrowth 50 rankings.

GVE’s managing quantity surveyor, Jamie McKenna also celebrated a prestigious publishing prize this year, winning the 2024-2025 CICES Publishing Award in the Commercial Management category for his article in Civil Engineering Surveyor, a journal published by the CICES (Chartered Institution of Civil Engineering Surveyors). This is the second time in recent years that GVE’s team has won the award.

To be recognised by the construction industry and receive thriving-business accolades within our 20th year inspires us to keep building on our successes.

Looking to the future

Reaching GVE’s 20th year was also a chance to focus on what the business would like to achieve in the next 20 years. GVE’s values as a business go beyond its commercial support services - sharing knowledge, modelling best practice, supporting the business & local community and working sustainably.

GVE has demonstrated its commitment to social value and the environment; implementing a carbon audit and reduction plan, and a social value initiative which is measured against the national standard using TOMs framework guidelines and UN Sustainable Development Goals. GVE will continue to focus on the environmental and social aspects of its work to provide better outcomes for the environment, local communities and people.

Expanding horizons

Whilst staying true to its roots in civil engineering quantity surveying, GVE has continued to adapt and evolve to an ever-changing business environment. In 2021, GVE launched its programming consultancy services to ensure clients could access GVE’s programming expertise and delay analysis for their projects.

In 2022, GVE diversified further by launching GVE Commercial Solutions (Building) Ltd with Matt Clark as its managing director.

Matt has over 30 years’ industry experience in commercial management and quantity surveying in the built environment.

This collaboration provided GVE with the opportunity to assist a wider range of clients on regional and national construction projects.

gvecs.co.uk (GVE Civils)

gvecsb.co.uk (GVE Building)

@gvecommercialsolutions Thinking Business

33

Profile

Can WhatsApp messages be a binding legal contract?

7

By David Brown, Partner, Construction, CooperBurnett LLP WhatsApp messages can appear like quite a casual way of keeping in touch with customers and clients. It seems unlikely then that these messages could provide a binding legal contract further down the road but a recent court decision found that they can…

The court decided in the case of Jaevee v Fincham that an exchange of WhatsApp messages was evidence of and constituted a concluded contract.

One party had sent a formal subcontract document after the exchange, but that was too late, because the parties had already reached an agreement, and the subcontract document was not accepted by the defendant and did not become incorporated in the contract.

Although a construction case, this is of interest to anyone who enters into a contract in the days of informal WhatsApp messages and emails.

Mr Fincham, whose company is a demolition contractor, asked the representative of the developer if he ‘had the job’. The messages concluded with the developer asking the contractor if they could start on Monday.

He said he could and asked: “Are we saying it’s my job mate so I can start getting organised mate” and the developer confirmed by saying, “Yes” and then said, “monthly applications”.

The demolition contractor replied, “Are you saying every 28 or 30 days from invoice?

That’s a yes, not on drawdowns then good”.

The developer replied, “OK”.

The court found that the exchange of communications by email and WhatsApp messages ‘…whilst informal, evidenced and constituted a concluded contract’.

Although the developer argued that the duration, start date and payment terms were not agreed, the court said that these were not essential terms that would prevent a concluded construction contract.

The court found that the parties had agreed payment terms, in that they had agreed that the defendant could make only one application for payment each month and would be paid at least 30 days after delivery of that application or invoice, and the court was able to imply other relevant payment terms by the reference to the Scheme for Construction Contract.

In the construction context, very few elements need to be agreed to form a binding contract, as the remainder of the terms can be implied by common law and statute.

This can lead to unintended obligations and liabilities for the parties.

It is suggested contracting parties adopt practices that include the following when starting a project:

• Make it clear, from the beginning, that you want to enter into a written contract and, if you have not negotiated and finalised one, make sure that a properly drafted letter of intent is signed before the works start and then move on quickly to finalise a contract.

• Send the contract to the other side as soon as possible and mark all correspondence ‘Subject to Contract’. Then make sure that the contract is signed by both parties.

• List the documents that form part of the contract.

• Make sure that the contract states that any amendments must be made in writing and must be signed by both parties, in order to avoid unintentional amendments through informal email or WhatsApp correspondence.

••• Headed up by Partner, David Brown, the Construction team at CooperBurnett LLP provides expert advice to businesses surrounding issues including contracts. The team has recently had a case whereby informal messaging led unfortunately to the termination of a contract. We suggest that businesses have a practice whereby members of staff are made aware of the risks of using informal communication channels. These include: • informality of tone and content leading to ambiguity about the terms of the contract and the risk these terms are not fully documented; • regulatory compliance - for example privacy laws and data protection; and • exposure to litigation risk if messages are not retained on the company’s systems.

It is important to use communication platforms that ensure proper retention and accessibility of business records to comply with legal obligations and to support the position in any potential dispute.

For example, there is an obligation of disclosure in litigation and an inability to do so could have adverse consequences.

The more junior members of a business may have grown up with messaging platforms and should be aware that such casual conversations could amount to contractual commitments if they meet the basic elements of a contract-offer, acceptance, consideration and intention to create legal relations.

If you would like to discuss this further, please do not hesitate to contact Construction Partner, David Brown, email: dcb@cooperburnett.com or tel: 01892 515022 www.cooperburnett.com David joined CooperBurnett LLP in March 2023 to launch and head up its Construction group. He is a member of The Technology and Construction Solicitors Association, the Society of Construction Law and the Kent Construction Focus Group.

With more than 30 years’ experience, David’s work typically involves providing dispute resolution and contract law advice to building contractors, developers, sub-contractors, architects, surveyors and construction professionals. He is an accredited mediator and has been a Professional Conduct Panel Member of RIBA for 14 years.

This blog is not intended as legal advice that can be relied upon and CooperBurnett LLP does not accept any responsibility for the accuracy of its contents.

34 Thinking Business

Thinking Business

35

International Trade

British Chambers of Commerce launches Trade Strategy Manifesto The past decade has been marked by significant changes in the UK’s position in international trade, including domestic politics and economics, and has also been affected by issues around supply chain sectors, public health and geopolitics.

The UK benefits greatly from open and fair international trade. In 2023, the UK exported £393 billion in goods. In services, it was the second largest exporter in the world, with a trade surplus of £173 billion [BCC trade strategy manifesto].

On supply chains, the UK has adapted to challenges such as the pandemic, conflict and geopolitical concerns. The UK’s strengths are in the financial, intellectual property, business, professional, transport, travel and creative services sectors, as well as making great strides in technological advances in manufactured goods and research developments in Artificial Intelligence.

The British Chambers of Commerce (BCC) has launched its Trade Strategy Manifesto to improve the UK’s supply chain and critical imports security, alongside lasting export growth.

The BCC represents a network of 51 accredited UK Chambers, and over 75 British Chambers in international markets. They are committed to creating a platform for businesses to shape the economy for the better. More than 40 per cent of its member companies export – higher than any other group of UK companies. The BCC firmly believes that “international trade can make every company a better and more productive one”.

In its manifesto, the BCC states: “The UK should implement a bold and decisive Trade Strategy to raise the contribution of net trade and exports to UK GDP growth in the coming years. The UK has real strengths in its capital markets, data flows, and its growing trade in energy, goods, and services with its neighbours and expanding global markets.

“There are huge opportunities for growth, if we secure the right trade and investment deals, improve trade finance access and increase digital trade. We also need smarter regulation, more effective economic diplomacy and better export support. Finally, there should be a goal of building international alliances to support the multilateral rules-based trade order and the overarching principles of open and fair trade.”

36 Thinking Business

The BCC’s policy recommendations are: Aligning trade and industrial strategies with economic diplomacy

1. To reach the target of £1 trillion in exports by early in the next decade, align industrial and trade strategies - particularly with fast growing sectors including services, high-value manufacturing, industrial and construction products, as well as food and drink.

2. Use the Government’s economic diplomacy strategy to drive a ‘policy coordination’ agenda between the UK and its principal trading partners. This should combine permanent UK Mission diplomats and policy experts within Government.

Imports and supply chains

1. The UK should make critical import and minerals agreements with the EU, South American states - including Chile, and states in Africa, to guarantee long-term supply of critical inputs for advanced UK manufacturing.

2. On trade remedies, we propose close dialogue between the Trade Remedies Authority and industry as trade fragmentation increases globally in 2025.

3. We recommend that the TRA publishes regular data in terms of suspected trade diversion arising from tariff measures on imports applied by other states.

4. WTO rules must be followed on subsidies, and other global conventions and norms on cybersecurity, defence, human and labour rights must be complied with by our trading partners.

Trade agreements and delivering export growth 1. Ensure the Trade Strategy acknowledges the importance of free and fair trade for the UK economy, and consistent and clear principles on policy on tariffs, quotas and subsidies.

2. Conclude a series of agreements, alongside the UK-EU TCA, to reduce cross border red tape, goods movement compliance costs, and the costs of doing trade with the EU. The UK should also propose (for agreement by the EU and other states) rejoining the Pan-Euro-

Mediterranean (PEM) Convention to offer greater cumulation flexibility within rules of origin for manufacturers.

3. Publish preference utilisation rates on key trade agreements. Use these, and HMRC data, to track progress of the use of FTAs UK businesses in a highly targeted way to maximise trade opportunities from FTAs. Make the most of CPTPP accession to expand UK trade in the Asia-Pacific region over the coming decades.

4. Review business engagement, so industry can play a stronger role in getting trade deals done.

There is a case for the review of non-disclosure agreements for stakeholders on key trade policy issues. They should be used in a smarter way, so industry can play a stronger role in getting deals done and providing specialist advice. This could work well on issues such as rules of origin, intellectual property, investment protection, mobility, and market access chapters of trade agreements, or in negotiations.

5. Retain and develop the GREAT campaign.

Ensure that exporters can obtain necessary guidance and communications on key trade opportunities and developments through the GREAT online platform, as a first port of call. Government should also flag key advice and services on exporting and regulatory compliance through trusted partners, such as the Chamber Network.

6. Enhance the role of HM Trade Commissioners.

Support a revitalised Trade Envoy programme, with particular focus on key export markets.

These should include the EU, the Americas and LATAC regions, China, Switzerland, Türkiye, the Gulf Co-operation Council states and the CPTPP states.

7. Work with business to ensure export support receives additional funding in the second phase of the spending review, to achieve growth in export volumes over the next five years.

International Trade

ATA Carnet Service now available at the Chamber

Kent Invicta Chamber of Commerce now offers a comprehensive ATA Carnet service to make your international trade smoother and more efficient.

What is an ATA Carnet?

An ATA Carnet is an international customs document that simplifies the temporary export and import of goods, acting as a “passport for goods”.

It allows for duty-free and tax-free entry into participating countries for a variety of purposes, primarily for: • Commercial Samples • Professional Equipment • Exhibitions and Trade Fairs

Here’s why you should switch to Kent Invicta Chamber: • Expert Guidance: Our Export Team will guide you through the entire ATA Carnet process 8. Use the increased credit envelope for UKEF, following the Autumn Budget 2024, to grow UK companies’ access to key trading markets and supplies of key minerals and metals, particularly for exports in advanced manufacturing.

A growth strategy for green trade

1. Scale up green exports as a strategic driver of attaining the £1 trillion exports target in the next decade.

2. Achieve stronger integration in Government between industrial strategy, trade, subsidies and export finance policies affecting trade in green goods and services.

3. Earmark sufficient dedicated finance from UK Export Finance’s existing credit lines, to boost exporters access to markets for climate friendly technologies and associated services.

4. Build stronger plurilateral and multilateral coalitions through, for example, the Trade and Environmental Sustainability Structured Discussions (TESSD) at the WTO. 5. Examine the case for upgrading free trade or economic partnership agreements, and opening new negotiations, to enhance market access and investment opportunities where greater availability of green technologies is needed. This should include the African, South American and Asia-Pacific regions.

6. Implement the UK CBAM in partnership with business and negotiate formal linkages with EU CBAM and ETS. Doing this will avoid the creation of new trade barriers with our largest trading partner and provide a stable environment in European energy investment.

Building global alliances on digital trade

1. Build global alliances and step up at the WTO to influence its priorities for the coming years, including digital trade, Intellectual Property rights, data and trade in services.

2. If the Appellate Body cannot be resuscitated as a functioning tribunal over the next five years, the UK should consider joining the EU and 22 other WTO members in the Multi-Party Interim Appeal Adjudication Arrangement (MPIA).

• Convenient Online Portal: Apply quickly and easily online • Competitive Pricing: Enjoy great rates and exceptional service

Meet our Export Team:

3. Encourage more countries to adopt reforms on digitalisation from the UNCITRAL model law on electronic transferable records, to realise the full benefits of trade document digitalisation for global trade.

Clare Osman, Georgie Card, Sofie Trevillion, Resh Palmar and Audrey Rich will assist you through your ATA Carnet and Export Documentation journey. Graham Card is our International Trade Advisor.

4. Reach bilateral digital trade agreements with key partners, particularly where full free trade agreements may not prove possible, such as Brazil and the USA.

Chamber Customs:

5. The UK Government should also work with the EU to put data flow arrangements on a permanent footing in the longer term.

6. Develop the role of the Chamber Network in being a trusted delivery partner in trade facilitation and digitalisation of trade documentation. Evaluate the results of the ATA Carnets digitalisation pilot with London Chamber of Commerce and Industry, and move to permanent digitalisation of ATA Carnets.

Enhancing UK export support

1. We recommend a partnership between the Network and Government, to focus on helping experienced exporters penetrate new markets or deepen access to existing ones.

2. This should also emphasise pragmatic conversations with companies about the benefits of free trade agreements.

3. This partnership should utilise the Chamber network’s existing relationships and strengths – both UK and international.

Read the full report at www.britishchambers.org.uk

Other International Services at the Chamber include: • Our Team provides customs clearance services in the UK, saving you time and money. We can professionally manage all aspects of the import and export clearance process so that you can focus on growing your business.

• Goods Movement Reference (GMR)

Export Documentation: • Certificates of Origin (including UK Certificates and Arab British Certificates) • EUR1 • Certification of documents

International Trade Advisor/Training Courses • International advice • Letters of Credit training • Incoterms® training For more information, contact the Export Team at: www.kentinvictachamber.co.uk/ international-services Thinking Thinking Business Business

37

Unique amongst private healthcare providers, we are a Private Limited Company and a fully owned subsidiary of East Kent Hospitals University NHS Foundation Trust, with sites in: • Ashford (William Harvey Hospital)

• Canterbury (Kent & Canterbury Hospital)

• Margate (Queen Elizabeth Queen Mother Hospital)

Paediatric Services

Spencer Private Hospitals is the sole provider of private paediatric day surgery in South East Kent, dedicated to supporting local NHS services by reinvesting all profits back into the NHS.

Paediatric Outpatient Appointments Appointments are readily available from Monday to Friday, 8 am to 8 pm, and are centralised at our Ashford location.

Our Consultant led services are available in: • ENT • Maxillo Facial • Urology

• General surgery • Orthopaedic Spinal Appointments

We also provide one-on-one breastfeeding support led by Paediatric nurses for mothers.

This service follows tongue tie procedures and offers essential guidance on managing care after your child’s surgery.

Paediatric Inpatient Stays Our inpatient services provide swift access for both you and your child, featuring regular operating lists on weekends to ensure flexibility when scheduling appointments.

This allows you to plan a time that accommodates your schedule, helping to alleviate the stress of missing work or school.

We take pride in our exceptional team of paediatric nurses, who are both qualified and experienced in caring for all children, including those with special educational needs, anxiety concerns, or communication difficulties.

Our outstanding team of paediatric nurses are also on hand to serve as both advocates and chaperones for your child or young person while in our care.

38 Thinking Business

We offer en-suite facilities designed to enhance privacy and dignity for both you and your child. Our skilled nurses deliver personalised pre-admission preparation for any forthcoming surgery.

Our Consultants can complete the following procedures as a day case surgery: • • • • •

Tonsillectomy • Adenoidectomy Insertion of grommets • Middle ear surgery Circumcisions • Hernia repair Orchidopexy • Hydrocele repair Dental extractions prior to orthodontic treatment

Spencer Private Hospitals is part of your local NHS trust, so your private care also supports public healthcare.

Book with confidence and visit our website today www.spencerprivatehospitals.com or call our dedicated team on 01233 272537

Members News

Thanet District Council and SER Contractor Ltd supporting social value in Ramsgate Thanet District Council appointed SER Contractor Ltd to refurbish the Newington Community Centre in Ramsgate. For a project with the community at its heart, it was important to find a contractor that could give back to the community.

Earlier this year, work began to refurbish the Newington Community Centre. Located in Ramsgate, Newington is among the 10% most deprived areas in England. The project is funded through the government’s Levelling Up Fund.

Public procurement directs hundreds of billions in taxpayer money each year. Every public pound spent is an opportunity to contribute to the wellbeing and sustainability of our society and unlock social value.

Changes in the Procurement Act 2023 (as of 24 February 2025) have strengthened social value in public procurement decisions across the entire contract lifecycle. Selecting the right contractor and working closely with them will help to realise the full potential to benefit society and the environment.

hoarding. SER is working to give the youth club some of their wish list such as bicycle trips and an all-you-can-eat Chinese food evening, and they are supporting employment in the local area through free online construction career courses and job skills advice for Thanet residents.

SER Contactor Ltd is supporting the local primary school to educate the children about construction safety. Winners of a safety poster competition will see their artwork on the site

For more information about Thanet District Council’s regeneration projects in Ramsgate visit www.thanet.gov.uk/services/levellingupfund

Securing Kent’s Construction Sites: Tackling the Rising Cost of Tool Theft

are increasingly tailored to reward firms that implement robust risk management strategies. As a local insurance broker and patron of the Kent Invicta Chamber of Commerce, Tristan Lennox-Gentle of Towergate Insurance clarified that ‘ I’ve seen firsthand how collaboration between insurers, site managers, and local authorities is making a tangible difference. Premium reductions, faster claims processing, and bespoke coverage options are just some of the benefits available to firms that take security seriously.’

Tool and equipment theft continues to be one of the most persistent and costly challenges facing the construction sector.

With major projects underway across Canterbury, Maidstone, and the Thames Gateway, the region’s building sites are increasingly vulnerable to opportunistic crime—especially as high-value tools and machinery are often left on-site overnight.

Nationally, tool theft costs the industry over £100 million annually. In Kent, local contractors are also feeling the pressure.

Delays caused by theft can derail project timelines, inflate insurance premiums, and even lead to cancelled contracts.

For smaller firms, the impact is particularly acute; losing a van’s worth of tools can mean weeks of lost income and reputational damage that’s hard to recover from.

However, the tide is turning. Across Kent, construction companies are investing in smarter, more proactive site security.

Motion-triggered CCTV, GPS-tagged equipment, and biometric access controls are becoming standard on many sites.

These technologies not only deter theft but also provide critical evidence to support insurance claims when incidents occur.

Insurers are responding in kind. Policies

With the Kent Construction Expo on the horizon, there’s no better time to spotlight the importance of protecting what’s already built. Innovation in building methods is vital but so is safeguarding the tools and equipment that make construction possible.

Let’s keep building—but let’s also keep what we’ve built safe. www.ardonagh.com Thinking Business

39

Every month wewe bring you a mix ofofinformation and training trainingsessions sessionswith withsome some the Every month bring you a mix informationsessions, sessions,networking networking events, events, and ofof the toptop local business professionals from event is isdesigned designedtotooffer offerinvaluable invaluable local business professionals froman anarray arrayofofdifferent differentindustries. industries. Each Each event up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities help you up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities totohelp you grow your business. grow your business.

With a mix of events held online and to find find the theright rightone onefor foryou. you.

With a mix of events held online andface-to-face face-to-faceacross acrossKent, Kent, you’re you’re sure to

Business Bites Business Bites Power Integrity TheThe Power of of Integrity

UK – India Free UK Free Trade TradeAgreement Agreement Webinar Webinar

Thursday September 2025 Thursday 11th11th September 2025 Online via Zoom | 1:00pm - 1:30pm Online via Zoom | 1:00pm - 1:30pm Members: Free to Attend | Non-Members: Free to Attend Members: Free to Attend | Non-Members: Free to Attend

Wednesday 17th Wednesday 17th September September2025 2025 Online via via Zoom Zoom || 11:00am Online 11:00am--11:30am 11:30am Members: Free Free to Attend Members: to Attend Attend||Non-Members: Non-Members:Free Freetoto Attend

Business Bites are a series of short, impactful webinars Business Bites are a series of short, impactful webinars designed to deliver valuable insights on topics that matter, no designed to deliver valuable insights on topics that matter, no matter your company’s size or industry. matter your company’s size or industry.

Following the signing of the UK-India trade deal, join us for an Following the signing of the UK-India trade deal, join us for an exclusive webinar exploring the opportunities and implications exclusive webinar exploring the opportunities and implications of this landmark agreement. of this landmark agreement.

In this session, we’re joined by guest speaker In this session, we’re joined by guest speaker Kate Sneeuwjagt from Mark Kamin & Associates, who will Kate Sneeuwjagt from Mark Kamin & Associates, who will guide us through a powerful shift in how we think about guide us through You’ll a powerful shift in how we think about performance. discover how to consistently operate at a performance.

You’ll discover how to consistently operate a high level, even in the face of challenges, and walk awayatwith highpractical level, even in the face of challenges, and walk away with tools to take sustainable high performance into your practical tools to take sustainable high performance into your own hands. own hands.

Industry expert Chris Heyes will provide valuable insights into Industry expert Chris Heyes will provide valuable insights into how the Free Trade Agreement is set to reshape how the Free Trade Agreement is set to reshape UK–India trade relations, with a particular focus on the impact UK–India tradeinrelations, with a particular focus onlooking the impact for businesses Kent. This event is for companies to for businesses in Kent.

This event is for companies looking to understand the benefits, navigate the changes, and position understand benefits, navigate thetrade changes, and position themselves the for growth in this evolving landscape. themselves for growth in this evolving trade landscape.

40 Thinking Business

Business Walks Business Walks

Tuesday 19th August 2025, The Lost Gardens, Sevenoaks

Kent Construction Focus Group (KCFG) Tuesday 5th August 2025 | 7:30am - 9:30am Kent Construction Focus Group (KCFG) The Village Hotel, Maidstone, ME14 3AQ It is well known that walking in nature can uplift your mental and physical Tuesday 5th August 2025 | 7:30am - 9:30am wellbeing.

The Village Hotel, Maidstone, ME14 3AQ It is well known that walking in nature can uplift your mental and physical Business Bites wellbeing.

Boosting Productivity in Your Workplace Business Why not come and join us for Business Walks and get ready to Connect, Friday 8thBites August 2025 | 1:00pm - 1:30pm Boosting in Your Workplace Collaborate and Support other business owners, professionals and employees Online viaProductivity Zoom Why not come and join us for Business Walks and get ready to Connect, Friday 8th August 2025 | 1:00pm - 1:30pm through walking talking.

Forbusiness this event we willprofessionals be foraging for wild leaves to Collaborate andand Support other owners, and employees Online via Zoom Business Talks - The Big Cat Sanctuary make a Kentish Salad. this there willbealso be theforopportunity through walkingWild andLeaf talking.

For After this event we will foraging wild leavestoto Tuesday 12th 2025 | 10:30am - 12:00pm Business TalksAugust - The Big Cat Sanctuary meet thea alpacas on site. make Kentish Wild Leaf Salad. After this there will also be the opportunity to The Big 12th Cat Sanctuary, Ashford, TN27 8PJ Tuesday August 2025 | 10:30am - 12:00pm meet the alpacas on site.

The Big Cat Sanctuary, Ashford, TN27 8PJ Business Walks Tuesday 19th August 2025 | 10:30am - 12:00pm Business Walks The Lost19th Gardens, TN15- 12:00pm 0HB Tuesday AugustSevenoaks, 2025 | 10:30am Chamber Connections The Lost Gardens, Sevenoaks, TN15 0HB Chamber Connections Chamber Connections ThursdayConnections 21st August 2025 | 10:30am - 12:00pm Chamber Thursday 21st August 2025, Mercure Dartford, Dartford Mercure Dartford, Dartford, DA3 8PE- 12:00pm Thursday 21st August 2025 | 10:30am Thursday 21st August 2025, Mercure Dartford, Dartford Thursday 4th September 2025, Donnington Manor Hotel, Sevenoaks Mercure Dartford, Dartford, DA3 8PE Thursday 4th September2025, 2025,Betteshanger Donnington Manor Hotel, Sevenoaks Tuesday 23rd September Country Park, Deal Virtual Business Networking Tuesday 23rd September 2025, Betteshanger Park, Deal Tuesday 26th August 2025 | 10:30am - 12:00pm 10:30am - 12:00pm | Members: Free to Attend |Country Non-Members: £30.00 + VAT Virtual Business Networking Online via Zoom Tuesday 26th August 2025 | 10:30am - 12:00pm 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT Online via Zoom Join others for our very popular Chamber Connections networking event and Kent And Medway Manufacturing Focus Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will Kent And Medway Manufacturing Focus Group (KMFG) a warm welcome from your Chamber on arrival, who will bereceive on hand to help you meet new members of representative the business community.

Group (KMFG) Wednesday 27th Aug. 2025 | 12:00pm - 2:00pm be on hand to help you meet new members of the business community.

Wednesday Aug. 2025 | 12:00pm PrepWorld, 27th Gravesend, DA11 8HH - 2:00pm PrepWorld, Gravesend, DA11 8HH This informal event will give you an opportunity to promote your business and This invaluable informal event will give you opportunity to promote Kent Construction Focus Group (KCFG) make connections withan local businesses in Kent.your business and Kent Construction make invaluable connections with local businesses in Kent.

Tuesday 2nd Sept. Focus 2025 | Group 7:30am(KCFG) - 9:30am Tuesday 2ndHotel, Sept. 2025 | 7:30am - 9:30am The Village Maidstone, ME14 3AQ The Village Hotel, Maidstone, ME14 3AQ Every month we bring you Connections a mix of information sessions, netw Chamber Chamber Connections Kent Construction Focus Group (Sponsored byprofessionals Select Technology) some of the top local business from an array of d Kent Construction Focus Group (Sponsored Select Technology) Thursday 4thbySept.

2025 | 10:30am - 12:00pm wa invaluable up-to-date information tailored to our attendee’s Thursday 4th Manor Sept. 2025 | 10:30am - 12:00pm Donnington Hotel, Sevenoaks, TN13 2TD Donnington Manor Hotel, Sevenoaks, TN13 2TD Tuesday 5th August 2025, The Village Hotel, Maidstone help you grow your business.

Tuesday 5th August 2025, The Village Hotel, Maidstone Tuesday 2nd September 2025, The Village Hotel, Maidstone Business Bites – The Power Of Integrity Tuesday 2nd September 2025, The Village Hotel, Maidstone Business Bites – The2025 Power Of Integrity 7:30am - 9:30am | KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT Thursday 11thSept.

Sept. | to 1:00pm -across 1:30pmKent, With a mix of events held 11th online and face face 7:30am - 9:30am | KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT Thursday 2025 | 1:00pm - 1:30pm Online via Zoom Online via Zoom The KCFG the The KCFGgroup groupisismade madeup upofofcompanies companiesininthe the Kent Kent area area within within the BusinessTalks Talks––Wine WineTasting Tastingand and Tour Business Tour construction agents, and and constructionsector, sector,including includingarchitects, architects,contractors, contractors, suppliers, suppliers, land land agents, Tuesday 16thSept.

Sept.

2025| 2:00pm | 2:00pm - 4:00pm Kent Construction Focus Group Tuesday 16th 2025 4:00pm more.

KCFG expertise, more.

KCFGprovides providesaaone-stop one-stopshop shopfor foraccess access to to local local knowledge, knowledge, expertise, BalfourWinery, Winery,Staplehurst, Staplehurst,TN12 TN12 0HT Balfour 0HT and contacts and contactswithin withinthe theland landdevelopment developmentand andconstruction construction sector. sector.

Tuesday 6th August 2024 | Tuesday 3rd September 2024 UK––India IndiaFree FreeTrade TradeAgreement Agreement Webinar UK Webinar The Village Hotel, Maidstone | 7:30am -17th 9:30am Wednesday Sept.2025 2025| 11:00am | 11:00am - 11:30am During the Hotel.

Wednesday 17th Sept.

- 11:30am During themorning, morning,you youwill willenjoy enjoyaafull fullEnglish English breakfast breakfast at at the the Village Village Hotel.

KCFG Members: £22.50Online + VAT | Non-Members: viaZoom Zoom £32.50 + VAT Online via 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT Tuesday 19th August 2025, The Lost Gardens, Sevenoaks 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT

Virtual VirtualBusiness BusinessNetworking Networking

Business Talks Cyclopark Business Talks ––Cyclopark Hosted by members of the KCFG committee, Cheryl Thursday18th 18thSept.

Sept.2025 2025| 2:00pm | 2:00pm - 3:30pm Thursday - 3:30pm Causebrook and Ella Brocklebank, we bring you KCFG. Cyclopark,Gravesend, Gravesend,DA11 DA117NP 7NP Cyclopark,

Tuesday 26th August 2025 | Tuesday Tuesday 26th August 2025 | Tuesday30th 30thSeptember September2025 2025 Online Zoom | 10:30am- 12:00pm - 12:00pm Online viavia Zoom | 10:30am Members: Free Attend | Non-Members:£30.00 £30.00++VAT VAT Members: Free toto Attend | Non-Members:

Chamber Connections Chamber The KCFG group consists of Connections companies in the Kent area (Sponsoredby byBusiness BusinessComputer Computer Solutions) (Sponsored Solutions) involved in construction, such as architects, Tuesday | 10:30am - 12:00pm Tuesday23rd 23rdSept.

Sept.2025 2025surveyors, | 10:30am - 12:00pm contractors, construction suppliers, and land agents etc.

Betteshanger Country Park, Deal, CT14 0BF Betteshanger Country Park, Deal, CT14 0BF

Kent Focus KentAnd AndMedway MedwayManufacturing Manufacturing Focus Each eventwill willbebean aneclectic eclecticmix mixofofconversation conversation topics topics as as we interviewKCFG our Each event our provides a one-stop-shop for access to local knowledge, Group Group(KMFG) (KMFG) guest businessand andencourage encouragequestions questionsfrom fromthe the attendees, attendees, making sure we guest business sure we Wednesday 24th Sept.

2025 expertise, and contacts within the land development and - 2:00pm Wednesday 24th Sept.

2025| 12:00pm | 12:00pm - 2:00pm bring youthe thenetworking networkingevent eventyou youwant wantto tobe beinvolved involved in. in.

Frasers, bring you Frasers,Egerton, Egerton,TN27 TN279DD 9DD construction sector.

Virtual Conversationswith withour ourguest guestspeaker speakerwill willbe befollowed followed by by three three breakout breakout room VirtualBusiness BusinessNetworking Networking Conversations room Tuesday Sept. | 10:30am - 12:00pm During the morning, you will30th enjoy a full2025 English breakfast, Tuesday 30th Sept.

2025 | 10:30am - 12:00pm sessions where attendees can delve deeper into this discussion or discuss their sessions where attendees can delve deeper into this discussion or discuss their Online via Zoom Online via Zoom followed by a presentation from our guest speakers. own topic in more depth. own topic in more depth.

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Members News

Kent child bereavement charity awarded National Lottery funding to support parents and carers Rochester-based child bereavement charity Holding On Letting Go (HOLG) has secured just over £19,000 from The National Lottery Community Fund to support its parents and carers services for the next year. Around 110 people will be supported, plus the Parent/Carer Facilitator salary will also be funded.

The charity’s focus is on helping children across Kent and South East London through bereavement but includes supporting parents and carers to help support a bereaved child, alongside managing their own grief.

Vitally, the parent and carer group support also brings the grown-ups together, who then go on to create peer support for each other.

HOLG relies entirely on donations from businesses and individuals, and receives no Government funding for its services, which include telephone/video support, home visits, and bereavement support weekends for children aged up to 18. Parent/carers groups are also run at the support weekends, as well as monthly bereavement cafés and one-toone support if needed.

HOLG CEO Julie Tobin said: “The funding from The National Lottery Community Fund is a truly significant sum of money. Knowing that our parent/carer services are covered for the next year, including our staff member who makes it all happen, gives us the security to focus on what matters most – helping children and their families through some of the most difficult times of their lives.

“We are very grateful to The National Lottery Community Fund and all National Lottery players for this incredible support.”

The £19,242 funding has come from the National Lottery Community Fund. holg.org.uk

44 Thinking Business

Construction is rebounding – now is the time to fuel growth with technology Following a challenging period for the sector, the UK construction industry is poised for a robust rebound.

According to Glenigan’s latest UK Construction Industry Forecast 2024–2026, overall construction output is expected to grow by 18 per cent over the next three years – outperforming many other industries.

As delayed public sector developments restart and private investment surges, forward-thinking construction companies are positioning to capitalise on the opportunity.

And that means having the technology in place to support your success.

Growth is not without complexity. With more projects, more subcontractors, and increased regulatory pressures, construction organisations will need modern, scalable IT to keep operations running smoothly.

Security, too, is now unconditional.

With so many staff and contractors requiring access to sensitive data and systems, the risk of a cyber incident is high. And a breach can cost company reputation and result in lost contracts.

Akita provides tailored IT services for the construction sector, helping organisations lay the foundations for long-term success, and understand the unique demands of construction environments: from the systems to manage tenders at scale, to tools to deliver connectivity on site from the first day of breaking ground.

Their IT solutions include proactive IT support, infrastructure care, connectivity solutions and advanced cyber security – all designed to keep teams productive and protected, whether on-site or in the office.

They also emphasise IT strategy: aligning your technology roadmap with your business objectives and growth predictions.

Discover more: https://www.akita.co.uk/industries/it-support-for-construction-and-building/ Source: https://www.glenigan.com/uk-construction-on-the-rise-strong-3-year-rebound-forecast/

How to use Chat GPT for business content Sarah Hawes, from Izzy PR, has the following advice on using Chat GPT:

We have all heard of Chat GPT. Many of us will have tried it – to varying degrees.

It can help you research topics, generate ideas, draft blogs, social media content, newsletters or articles.

It makes fast work of what could have been a fairly lengthy process, especially if writing isn’t your thing, something you enjoy or have time for.

But – don’t just copy and paste what it churns out. Give it an edit - it needs to sound like you, use your words, sentence structure and have all the tell-tale syntax removed (title case and extra-long hyphens mostly).

Spend a bit of time editing and personalising - add your own voice, expertise and relevant detail.

My advice for getting something good from Chat GPT to work from is giving it a good prompt to start with.

Instead of a one-line prompt, add more detail: • Working title (e.g How to use Chat GPT for business content) • Wordcount: 250 words.

• Audience: Small business owners in Kent.

• Author: Marketing consultant.

• Style: Informative, friendly, expert tone.

• Structure: Start with research uses, move into editing/adapting, explain how to write good prompts, end with invitation to contact.

You will get much better content that is closer to what you want to say and requires less editing.

Ask izzyPR for help with any content you need help with – our background is journalism and we specialise in telling your story.

P.S. This blog was written with help from Chat GPT using a similar prompt to the one given in this article. www.izzypr.co.uk

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Business News

Creatives take over Kent Cinema for sold-out festival of creative culture in the screen arts Movie lovers, TV fans and aspiring creatives packed out a Kent cinema to take part in a new festival.

They want to raise Ashford’s profile as a destination for entertainment and creativity while showcasing local talent.

The event, held at the end of June, included a panel with VFX Studio Industrial Light & Magic (ILM), which has worked on several hit franchises including the Marvel Cinematic Universe, Star Wars, Avatar and countless other major motion pictures.

Award-winning animator Nikolaos Finizio, known for his work on Spider-Man: Across the Spider-Verse, attended the event, as well as prop artist and illusion designer Dan Baines.

Crash Festival was organised by Thom Burgess and Will Hill and held within The Ashford Cinema at Elwick Place, Ashford.

Thom said: “What we want to do is really start building that foundation, showing that there’s all this talent within creative culture on our doorstep and there’s no reason why industry should not be looking at Ashford. We’d like to grow that and if Crash is a success, we want to grow it year on year, really expand further into the screen arts.

Thom is a screenwriter by trade and sessional “Now we’ve seen the interest in just a short lecturer for Motion Graphics at Canterbury space of time, we’re both confident that Christ Church University (CCCU), while Will is there’s a real crowd for it.” a senior lecturer and course lead for graphic XXXX - Izzy PR - Quarter page ad for Chamber magazine.pdf 1 03/02/2025 14:53 www.wearecrash.com design at CCCU.

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Psssst... Izzy PR is celebrating 10 years!

Thank you to all of our clients who have worked with us over the last decade. So many people have supported us along the way – and we are so grateful to everyone.

Thank you to Kent Invicta Chamber of Commerce for giving us the opportunity to meet many fantastic businesses.

Izzy PR supports clients with: Marketing plans & strategy Public Relations Press releases News content E-marketing Website content – blogs, pages, or a whole new website!

Advertising editorial Brochures Magazines Flyers Leaflets Social media content Consultancy – ask our advice

07748 631100 hello@izzypr.co.uk

izzypr.co.uk

Working WITH YOU, not just FOR YOU Accounting services Audit Bookkeeping Business & Personal Tax planning Estate & Inheritance Tax planning Wills, LPA’s & Trusts Payroll & Company Secretarial Business Development & Financial planning T: 01233 630000

W: www.mageegammon.com Thinking Business

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New Members

Welcome to our new members 2SB Management Systems Maidstone 01622 721684 2sb.co.uk Fit-for-scale ISO management systems AB Web Agency Ltd Maidstone 07764 432522 abwebagency.com Website solutions designed to grow your business

Fieldcraft Studios Faversham 07941 238486 fieldcraftstudios.com Crafting world-class content and marketing strategies to help your business grow, influence and pioneer change

Kent FA Aylesford 01622 791850 kentfa.com Not For Profit Organisation Governing body of grassroots football in Kent

Fortis & Noble Ltd Gravesend 020 8058 9053 fortisandnoble.co.uk Safety and compliance consultancy

Mortgage & Lifetime Solutions West Wickham 020 8462 1111 mortgagelifetime.com Mortgage and equity release adviser

Assured Wills Ashford 07368 100473 assured-wills.co.uk Wills, trusts and estate planning

Gerlach Customs Services UK Ltd Dover 01304 218664 gerlach-customs.com Customs services

Bayliss Executive Travel Ltd Dover 01304 363600 baylissexecutivetravel.co.uk Coach hire and corporate travel

Grow Fruit Trees Ashford 01795 531888 growfruittrees.co.uk A family run fruit tree nursery.

Conserving rare and heritage fruit tree varieties

Burtons of Maidstone Ltd Staplehurst 01622 834310 burtons.uk.com Innovating British manufacturing for animal and medical care since 1981 Emergi-Safe (SE Division) South East 07927 112740 emergi-safe.co.uk Compliant fire safety solutions

48 Thinking Business

HIT Training Ltd Chatham 0800 093 5892 hittraining.co.uk Specialist training provider for the hospitality, catering and retail industries Holden & Partners Kent 07760 469895 holden-partners.co.uk Independent financial advisers

Paula Carr Diabetes Trust Ashford 01233 651844 paulacarrdiabetestrust.co.uk Supporting people in Kent and Medway living with diabetes Payne Groundworks & Civils Kent 07711 793938 payne-groundworks.co.uk Delivering all aspects of groundworks and civil engineering services across the South East RJA Electrical Services Ltd Sheerness 01795 484115 rjaelectricalservices.co.uk Comprehensive electrical services

New Members

Enhance Sealclean (Tonbridge) LLP Tonbridge 01732 370990 sealclean.co.uk Quality laundry and dry cleaning services Sports Connect UK Sevenoaks 01622 951285 sportsconnect.uk Inspire, motivate, educate all by giving opportunities to individuals within their communities to improve their lives Spyder Creative Sittingbourne 01795 432549 spydercreative.com Specialist signage company Streets Ahead Leaflets Peasmarsh 07881 304857 streetsaheadleaflets.co.uk Delivering leaflets to towns and villages within the Weald of Kent The Education People West Malling 0330 165 1213 theeducationpeople.org Offering services, including highquality training, inspiring conferences, expert consultancy, and practical resources tailored to support all aspects of education - from early years to employment

Protect

Connect

Thrive Homecare (Plan with Care) Kent 01303 472707 thrivehomecare.co.uk Home care for older people in Kent

TT Coaching Ashford 07956 807804 ttcoaching.org Providing neurodiversity coaching, employer and workplace support

Tools:UK Limited Tunbridge Wells 07425 207809 superingco.co.uk Official UK distributor for INGCO, bringing a global brand known for high-quality, professional-grade tools at prices accessible to both professionals and DIY enthusiasts

Uniek Digital Dartford 01322 761140 uniekdigital.com Website design and marketing for ambitious businesses

Total Line Marking Ltd Gravesend 0800 009 6218 totallinemarking.co.uk Nationwide line marking and specialist floor coating experts Tropic Skincare with Catherine Lloyd Canterbury 07875 275059 linktr.ee/catherinelloydtropic One of the UK’s fastest-growing beauty companies, reshaping the industry with multi-awardwinning products that are both ethical and effective.

VisionTrack Tunbridge Wells 01246 225745 visiontrack.com Global leader in AI video telematics Volmech Ltd Maidstone 01732 756530 volmech.co.uk A building services contractor providing a complete range of electrical and mechanical services Zelir Logistics Ltd Ashford 01233 516081 zelir.co.uk Customs clearance agent UK

Thinking Business

49

Last Word

Sarah Keaveney

Office Manager/Company Secretary Keaveney Group

News

Kenward Trust’s Recovery Celebration Festival 2025 welcomes Over 200 Guests to Honour Courage, Hope and Lifelong Transformation

Back in 1987, following an entry level job into local government, I applied for a position to work on the Channel Tunnel project.

Based at Shakespeare Cliff in Dover, as PA to three senior managers, it took me on a journey into construction that I have enjoyed ever since.

Moving forward some 20 years to now, I wouldn’t change a thing.

What was your first job and what was the pay packet?

My first job was with the Lord Chancellors Office based at Victoria, London as a typist.

I think I took home around £58 a week, and the train fare was £20 per week!!

What do you always carry with you to work?

My diary. I wouldn’t go anywhere without it.

What is the biggest challenge facing your business?

As with most industries, recruiting a suitably skilled and experienced workforce.

If you were Prime Minister, what one thing would you change to help business?

Championing an increase of public investment in infrastructure with an emphasis on incentivising sustainable development.

What can you see from your office window?

A green portacabin.

If you could do another job, what would it be?

A gardener.

As a businessperson, what are your three main qualities?

Empathy, integrity and clear communication.

What was your biggest mistake in business?

It wasn’t my biggest mistake, more of a regret, I would have liked to have done a degree in HR. What advice would you give to aspiring entrepreneurs?

Be confident, be yourself, engage with your peers and enjoy what you do.

Who do you most admire in business?

My husband. Without his determination, the respect he holds in the industry and foresight, the Keaveney Group wouldn’t be where it is today.

ThinkingBusiness Business 50 50 Thinking

Guests at Kenward Trust’s Recovery Celebration Festival

Over 200 people gathered at Kenward Trust this week for the annual Recovery Celebration Festival, a vibrant and emotional event recognising the achievements of individuals on their recovery journeys and the dedication of those who support them.

This year’s festival was the biggest and most impactful yet, attended by commissioners, key workers, partners, supporters, former residents, and honoured guests including the High Sheriff of Kent, Jonathan Neame, and his wife Lucie. The event brought together people from across the community to celebrate recovery, share stories, and highlight the power of hope and transformation.

Penny Williams, CEO Kenward Trust, Lucie Neame, Jonathan Neame, High Sheriff of Kent & Simon Webster, Deputy Chair of Trustees, Kenward Trust

House Programme. Each highlighted the powerful, structured pathways that support individuals as they move from early recovery to long-term independence.

Also showcased was Kenward’s Youth Services, with Kim Webster presenting on the Think Differently Programme, a powerful early-intervention initiative delivered in schools to educate young people around substance misuse and positive decision-making.

Guests learned more about trauma playing its part in addiction, heard real-life stories and enjoyed live music, all reinforcing the charity’s holistic approach to recovery.

In her welcome speech, CEO Penny Williams opened the day with a message of unity and pride.

Feedback from attendees has been overwhelmingly positive, with many praising the warmth, professionalism, and inspiration that filled the day.

“Recovery is not a straight line. It’s about bravery, belief, and the quiet strength of starting over. Today we celebrate not just milestones, but the people behind them.”

“It was an uplifting, emotional and proud day for all of us,” one supporter said. “Kenward doesn’t just change lives, it saves them.”

Former residents, some returning after 2, 5 or even 10 years, shared deeply moving stories of change and healing, giving current residents inspiration and proof that long-term recovery is possible.

Celebrating over 58 years of service, Kenward Trust continues to lead in addiction recovery across Kent and beyond, offering residential programmes, family support, youth outreach and community resettlement.

Presentations throughout the day showcased the breadth of Kenward’s services, including the Resettlement Service, Recovery Plus, the Kenward 12 Step Programme, and the Kenward

To learn more or get involved, visit: Kenward Trust | Kent’s Leading Alcohol & Drug Rehabilitation & Resettlement Centre https://kenwardtrust.org.uk/

Copy Deadline: News items for the October - November issue to be submitted by 9th October

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