Lets Talk Business September 22

Page 1

ISSUE 11: September 2022

talkbusiness let’s

the official business magazine of hounslow chamber of commerce and west london chambers: ealing and hammersmith & fulham

Councillor Shantanu Rajawat leader of Hounslow Council: key to borough’s bright future The Big Interview Kathryn Smith General Manager Chiswick Cinema

INSIDE: Spotlight Focus - Hammersmith & Fulham turn to young blood to drive borough initiatives forward | International Trade - Chamber of Commerce - helping international trade in testing times | 5 minutes with Felicia Biekarck of Vivenda.space

Contents & welcome

08 16


24 Welcome to our latest edition. as we travel to Issy-les-Moulineaux in Paris and receive a mission from Libya. Finally, our major conference on trade with India is taking shape for October 14th so we hope to see you at one of our events coming to your part of the three boroughs soon.

As summer wanes, we are pleased to present our autumn edition of Let’s talk Business. In this issue we congratulate Shan, to his friends, our new leader of Hounslow Council. We will be rolling out a series of events to help and support business through this winter of energy cost driven dramatic price increases. We celebrate our success during the COVID lockdown years of getting a record amount of Kickstarters into employment and we offer some autumn cheer at the shops and international opportunities

Enquiries Hounslow Chamber of Commerce Spring Grove House, West Thames College, London Road, Isleworth TW7 4HS Tel: 07879 813817 Email: sallysmith@hounslowchamber.org.uk Web: www.hounslowchamber.org.uk

Alan Rides MIEx (Grad) CEO

Publisher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Web: www.benhampublishing.com Media No. 1923 Published September 2022

31 37 Contents 4-5 8-9

Feature- New leader of 28 Hounslow Council 29 Tourism & Hospitality

14-15 Skills & Training 16-17 Big Interview 19

Top Tips




Patron Focus

News Regeneration

31-33 International Trade 34



Director Focus

38-39 Health & Wellbeing 41

Chamber Events

42-43 New Members

24-25 Spotlight Focus- 44-45 News 5 Minutes with… Hammersmith & Fulham 46


David Burrows Email: david@benhampublishing.com Tel: 0151 236 4141

Contributing editor David Burrows



Ask the Expert

Karen Hall Tel: 0151 236 4141 Email:karen@benhampublishing.com

Advertising Sales Karen Hall Tel: 07801 788880 Email: karen@benhampublishing.com

Production Peter Wilkinson Tel: 0151 236 4141 Email: peter@benhampublishing.com

Disclaimer: let’s talk business is published for the Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to the Editor at the Chamber of Commerce. Views expressed in let’s talk business are not necessarily those of the Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2022. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

let’s talkbusiness



Innovation and targeted sup key to borough’s bright futur Cllr Shantanu Rajawat was elected the new leader of Hounslow Council back in May, by Hounslow Labour Party membership. A seasoned local politician and born and bred in the borough, Cllr Rajawat has taken over the reins of Hounslow Council at a challenging time. It is over a decade now (2010) since he first became a councillor at the tender age of just 25. He explains that he had first been interested in politics while a student at Heston Community School. A few years later Shantanu graduated from the University of Kent at Canterbury with a degree in Politics and International Relations and went on to complete a Graduate Diploma in Law at BPP University. Back in London as a 25-year-old councillor, Shantanu says that he was one of a number of new young councillors elected at the same time. “Back then council positions were often seen as the preserve of those retired from work. The first few years as a councillor was a real challenge as many of us wanted to do things differently. We pushed for innovation and change and frequently asked ‘why is this acceptable?”

Rising cost of living In 2022, the same challenges are there – years of austerity have put a pressure on local services and deprivation within the borough has only been exacerbated by Covid and the rising cost of living.


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Local businesses still struggling to recover post pandemic are now having to deal with inflationary pressures. The council has made every effort to help local residents where they can. “We are one of the few boroughs to offer 100% discount on council tax and those on Universal Credit are automatically assessed for this support. We also make the process simpler to apply for this support,” Cllr Rajawat explains. During Covid, in his role as Cabinet Member for Finance and Corporate Services, Cllr Rajawat oversaw the distribution of £70m worth of grants, and the introduction of the Shop Local vouchers, which saw great sign up from retailers. The £20 Shop Local voucher saw over £1m distributed back to local retailers. It was encouraging that the biggest usage was not in the more affluent areas of the borough but in Feltham. The council’s partnership with SaveTheHighStreet.org also helped deliver tailored support to existing businesses needs, providing new opportunities for start-ups to grow and make it exciting for residents to shop local again.

Help when it matters The Innovate and Grow business support programme, is a recent council initiative funded by the Government’s COVID-19 Additional Restrictions Grant that Cllr Rajawat is particularly proud of. The programme offered a wide range of free courses and masterclasses for different-sized businesses and sectors. The support included small business grant funding; green business grant funding; specialist support for towncentre businesses and one-to-one mentoring. The thinking behind the programme, Cllr Rajawat explains, was to enable businesses to innovate and grow beyond the constraints of the pandemic. To help re-establish confidence within the local economy, while protecting jobs for local people.

Heathrow-linked business The hospitality and travel sector was hit especially hard by the pandemic and with so many people in the area employed either directly by Heathrow or indirectly (via a service provider or retailer reliant on the airport) the impact on the borough of lockdowns was and still is being felt heavily.

“We acted as a centre-point during this time, identifying ways to help local businesses recover. We did get some extra support from central government but it was not enough and the sector is still struggling,” Cllr Rajawat stresses. “We hear about unemployment rates being lower but the rates of pay are low and the cost of living is making it hard for business and individuals to get by”. Levelling up is something that you can’t argue against, according to Cllr Rajawat, but saying it is very different to achieving it.

“Hounslow is one of the lowestfunded boroughs in London. And while London is said to be in a bubble, there is without doubt deprivation in the capital and also in this borough”. To make up the shortfall in funding, the council has few options but to increase council tax.

“Funding is going to be a key thing or us, “ Cllr Rajawat admits. “We are ambitious as a borough to be cleaner, greener and healthier but that costs money. We want to protect our services and support local business. We will continue to press the government for greater support but also make sure the

pport re money we do have is used as productively as possible.”

Striving for a Green economy In terms of a greener future, Hounslow Council is leading a city-wide plan to give London’s green economy a big boost. London’s Green Economy is currently valued at £48bn and accounts for five per cent of the city’s jobs, but an ambitious new report sets out how the city could double the size of its Green Economy to £100bn by 2030. Entitled Building the Green Economy, the report outlines how local authorities and partners across London, can work together to stimulate green innovation and enterprise, support small businesses and help residents gain skills to pursue new career opportunities. The plan also maps out how traditional industries will be supported to embrace the kind of technological change that will help reduce the carbon they produce. The Green Economy Action Plan, promises to bring the council’s ambition to life, accelerating the transition to a low carbon economy, whilst boosting jobs growth.

We are ambitious as a borough to be cleaner, greener and healthier but that costs money. We want to protect our services and support local business. We will continue to press the government for greater support but also make sure the money we do have is used as productively as possible let’s talkbusiness


BESPOKE SOLUTIONS TO KEEP YOUR BUSINESS TECH-SAVVY Your Comms Group is the telecommunications company offering an umbrella of bespoke solutions to keep your business tech-savvy. Unique in their ability to offer a variety of solutions, from mobile to broadband, connectivity to remote device management, the Your Comms expert telecoms team can help. YCG have experience with serving thousands of UK companies including everyone from your local Home Care providers to the largest UK unions. YCG believes every business should be looked after in the same way, offering the most comprehensive product portfolio, unbeatable prices, unrivaled personal service, and expertise to a variety of industries. Joshua Tatiah, the Head of Communications at Your Comms Group, speaks about how his business journey in telecoms began with a keen interest in technology as a young boy. He explains the necessity of keeping updated with the newest technologies given the constant flux of the industry and how VoIP (Voice over Internet Protocol) can save businesses time and money. What is your role at Your Comms Group and what does this involve? I am the Head of Sales & Unified Communications which involves supervising a group of sales staff: I train them on the products & services, help with company growth and manage customer’s accounts. Keeping the team updated


on the newest innovations in technology is important as there’s always new changes and features. It’s my responsibility to make sure the team is welltrained and knowledgeable to provide the best service for our clients. What does your client base look like? Our client base ranges from SMEs, government contracts, UK embassies to estate agents, so it varies. Anyone can be a customer, especially in telecommunications. Also, everyone needs a telephone line, so we’re the first point of call for that. It’s the right time for businesses to move towards new technology and keep updated with innovations that will ultimately help them in the future.

What makes the business stand out from the competition? Our company is one of the top suppliers in the UK as our prices are very competitive. Furthermore, we introduce our clients to each other so that they can do business with each other and create a mutually beneficial business relationship which is unique to our business. Why does your business place importance in gaining knowledge about how technology works? I’ve been in telecommunications for fifteen years now. As a child, I was a technology nerd since my father gave me a computer so I was always interested in technology and how it worked. It was a coincidence that I was headhunted by a telecommunications company

Our client base ranges from SMEs, government contracts, UK embassies to estate agents, so it varies. Anyone can be a customer, especially in telecommunications.

even though I studied hospitality management and was working at a five star hotel at the time. After giving it a try I never looked back. Fifteen years down the line, I’m fully fledged in telecommunications and am always keeping up to date with what’s new in the technology market. Everything is based on the Cloud now so our priority is updating our knowledge on this new era of tech. It’s the right time for businesses to move towards new technology and keep updated with innovations which will ultimately help them in the future.

in the world and still do the job effectively. I have a client who was spending £50,000 on building rent per month. With VoIP solutions, staff are able to work from home as if they were in the office. Now, he saves money on office space, they’re more proactive and there’s no problems with lateness. This is proof of savings and productivity in business simply by having the latest technology.

Do you have any success stories from the business to share with us?

We’re expecting to double our turnover in the next 2-3 years as business is going really well with the team and company growing massively. It’s a good time to do business at the moment as a lot of people are being made aware of what’s out there so it’s easier to provide our services to other companies.

The pandemic affected a lot of businesses with many being forced to close because they couldn’t function like they used to. My staff were trained on VoIP (Voice over Internet Protocol) solutions which means that they are able to work anywhere

What are you hoping to expect from the business in the future?


hospitality and tourism

The future of travel and tourism post-pandemic It is hard to think of sectors in business harder hit by the Covid 19 pandemic than hospitality and tourism. From airlines and travel agents to wedding venues and B&Bs, for large chunks of 2020 and 2021 there was complete shutdown. And even when restrictions were eased a little, business volumes were so limited it was hard to turn even a small profit. Remember the rule of six people being allowed to meet at an indoor restaurant, café or bar? Or the stipulation that any number of people could meet up on the proviso that they were from a maximum of two households? Pubs with outdoor areas were able to open at one point but those without beer gardens had to keep their doors closed. The rules changed in line with Covid infection rates and while government efforts to help the hospitality and tourism industry were well-


let’s talkbusiness

intentioned – think ‘Eat out to help out’ - the desired result was not always achieved. The Eat Out to Help Out scheme in August 2020, which encouraged people to visit restaurants by offering discounted meals, has been blamed in some quarters for being ill-timed and raising Covid infection rates.

Business casualties of the pandemic The grim reality is that by last summer, when venues were allowed to serve indoors unrestricted, thousands of business in the sector had already gone to the wall. There were almost 10% fewer restaurants to choose from, compared to before the pandemic. Many bars and restaurants had closed for good before the end of 2020.

Businesses in this sector tend to operate on very small margins and with low cash holdings, partly due to a high level of fixed costs. As a result, hospitality businesses are, and remain, more vulnerable to income disruption than other parts of the UK economy Industry body UKHospitality estimated that 640,000 jobs were lost across the sector during 2020 despite government support, including the furlough scheme and access to loans and grants, to ease lockdown pain. Just one example of a company which suffered is Booking.com, a leading online travel company. Despite its brand being exceptionally well-positioned and with a presence in over 220 countries in the first quarter of 2020, its travel bookings fell by over 50% from the previous year and its revenue by almost 20%.

In the fourth quarter of 2020, its sales were also down over 60% as reservations plummeted. Whether it was global business like Booking.com or local bars or B&Bs the pain was being felt. And the sector continued to suffer through 2021 as restrictions remained in place and customer numbers stayed low. Holiday bookings and restaurant and bar trading did pick up markedly last summer when most restrictions were lifted though most overseas tourists stayed away.

New challenges Fast forward to Summer 2022 and after all restrictions were lifted in February, the sector is fully open. The main problem now is not virus related but economic – the UK and

most other countries are feeling the impact of rocketing inflation. The cost-of-living crisis due to the war in Ukraine and subsequent energy price hikes, means that spending on non-essentials like eating out, theatre, weekend breaks and family holidays are being examined. Even if consumers do not forego their customary treats, they may scale back on their frequency. A week abroad rather than a fortnight; staycation rather than a package tour, self-catering rather than a hotel; picnics rather than meals out. The other concern for tourism and hospitality sector is recruitment. The newspapers have been filled with stories of airlines having to cancel flights due to shortage of flight crew and baggage handlers. Bartenders, waiters, hotel porters, cleaners and chefs are also in high demand. The impact of Brexit and Covid (when overseas workers returned home) has resulted in huge numbers of vacancies across the industry. At times this has meant hotels reducing the number of rooms available for booking (due to

cleaning staff shortages) and reducing catering options for guests.

predicted to take until 2026 to surpass pre-pandemic levels.

After years struggling with a pandemic the sector is having to adapt to another major challenge.

Without the ability to physically serve customers, many restaurants relied upon technology to survive during Covid through delivery apps and ghost kitchens.

What the future looks like

There are of course positives – tourism plays a vital part in London’s social and economic life - it supports as many as one in seven jobs in the capital and contributes almost 12% of London’s GDP. The city with its unique attractions will always appeal to visitors. And there has been a marked pick up since 2021 in tourist numbers to the capital resulting in greater spending in bars and restaurants. But this needs to be taken in context, as 2021 was a year impacted by Covid. According to the office of the Mayor of London, tourism in London may not return to prepandemic levels until the middle of the decade, It is estimated that it could take until at least 2025 for domestic and international visitor overnight numbers to return to the levels seen in 2019, with spending

It may have been a steep learning curve to embrace tech to such an extent, but restaurants at least know now how to turn an eat-in business into a delivery service. The option to run these services in tandem may provide an expansion opportunity – assuming they can find the staff. Due to these recruitment pressures the industry will have to offer higher pay and better working conditions to attract hospitality workers. This will mean rising costs for businesses which they will either have to absorb or pass on to customers already feeling the pinch. Business travel is a huge moneyspinner for the sector and it still remains substantially below 2019 levels. Zoom and Team meetings during the pandemic have highlighted how meetings

and seminars can be conducted efficiently remotely and at a fraction of the cost. Can a flight (with its carbon footprint) from Cape Town to London really be justified? Corporations are likely to lower their travel expenses partly from a sustainability perspective but also as result of cost-cutting generally during an economic downturn. Will events at hotels and conference centres be on the same scale as they were before? Perhaps they will have to adapt, concentrate more on local business meeting/events – maybe even becoming hubs. With more companies letting employees work from home, extended-stay hotels could benefit. For instance, offering day passes, allowing guests to work in the hotel from 6am to 6 pm or stay pass, where guests can extend the day pass with an overnight stay. Offering quiet, comfortable workspaces with excellent connectivity and in some cases on-site gyms and pools, this may be just the ticket for the nonoffice-based worker.

It is no secret that the hospitality sector suffered greatly through the pandemic, here at the Holiday Inn Brentford Lock, we kept open as long as we could, and when we were able to re-open we helped accommodate essential workers, including the NHS. We are now returning to normal, hotel bookings are coming in and corporate bookings are beginning to return. We are looking forward to the build up to Christmas … Matthew Merrick | Director of Sales | Holiday Inn London - Brentford Lock let’s talkbusiness


Celebrate in style this Holiday season Joiner Christmas Party Nights #1

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Welcome drink: 6.30pm Bar opens: 7.00pm Dinner served: 7:30pm Carriages: 1.00am Dress code: Smart/causal

Private Party Nights Join us for your Christmas party! Whether you are celebrating with friends or colleagues, we have a selection of menus to suit all from a scrumptious sit-down meal to a more relaxed street food style. Make your event extra special by adding on any of the below: + DJ + After dinner coffee + Photobooth + Cocktails + Live Band + Fireworks + Midnight snacks Please speak to our Events Team to discuss rates.

To book, call: 0208 232 2000 or Email: events@hibrentfordlock.co.uk

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Price & Availability

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Build your business with funding to recruit new apprentices Hiring an apprentice doesn’t have to be costly. There are a range of funding options available and the amount businesses can benefit from will depend on whether they pay the apprenticeship levy or not. Employers will receive a £1,000 incentive for taking on an apprentice who is aged 16 to 18 years old or under 25 if they have an education, health and care plan or have been in the care of their local authority. T & C apply. Businesses can access grants to recruit and build a skilled and efficient workforce to boost productivity. We promote vacancies for free and our recruitment officers ensure they line up the best candidates to match job requirements. To recruit an apprentice, call 01895 853780.

Blended learning apprenticeships & employability courses Flexible Apprenticeships: HCUC Apprenticeships & Skills has created a flexible blended learning platform to minimise disruption at your workplace. Industries include Accounting, Human Resources, Learning & Development, Mentoring, Team Leading and Operational Management.

The blended study platform means apprentices do not have to attend college as frequently. This enables ambitious employees to upskill without any interruption on-site. If you are keen to train your existing staff, visit www.hcuc.ac.uk/employers for more information. Employability Courses: We are also offering a blended learning option to help individuals increase their skills set, enabling them to make their next step in life. Find out more here: www.hcuc.ac.uk/jobseekers

Upskilling and reskilling opportunities When key business decisions need to be made quickly, it’s important to have easy access to the skills your internal talent can bring to the table. When you invest in your existing staff to upskill or reskill them, they will deliver instant access to the skills you already have. So, when changes need to be made in your business, they can be made quickly and easily, in real-time. Chat to us on 01895 853780 to find

out how you can progress existing high performing employees through our bespoke specialist training to enhance efficiency.

Employer-led technical education HCUC is committed to supporting local businesses to increase their levels of innovation and productivity by meeting and driving demand for technical skills. We offer specialist technical education provision through T Levels as well as Higher Apprenticeships and Higher Education at West London Institute of Technology. This helps learners to develop skills that employers need, leading to a rewarding future for businesses. The technical delivery teams support employers to understand how investment in skills, new technology and innovative practices helps them drive increased productivity; and nurture entrepreneurial and intrapreneurial talents.

We provide a dedicated Account Manager for your company to fill in their skill gaps for the present and the future. Our experienced recruitment team support employers to recruit locally and find the right talent - free of charge. To find out more on how to get started, visit www.hcuc.ac.uk/employers, email employers@hcuc.ac.uk or call 01895 853780 today!

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Kickstart Success Story The Government launched the Kickstart scheme back in September 2020, to help young people to get into work. The scheme provided funding to employers to create new six-month job placements for young people, aged 16-24, who are currently on Universal Credit and at risk of long-term unemployment. The scheme ended in March 2022, with the final payments being made to the young people in September 2022. to severe illness within the Chamber management team, she had to learn very quickly. Ina is now employed full-time by the Chamber as Project Lead Manager.

Back in September 2020, there was little information about the scheme. Initiatives of this size usually take the DWP 18-24 months to implement, the KS scheme was up and running within six months! So, there were initial teething problems. Hounslow Chamber heard of the scheme, and we applied to be a Gateway organisation, enabling us to help the smaller companies, who wanted just a small number of KS young people. Those businesses who wanted more than 30 Kickstarters could apply directly to DWP. We were very proud to be amongst just a handful of London Chambers to be approved.

Heartbeat in Camberwell, who we went to visit in the summer of 2021. Hounslow Chamber has placed just under 250 young people into work with 54 companies, ranging from roles in social media to visitor assistants for Paws in Work, puppy therapy specialists. Their sessions provide a chance to ‘switch off’ from mental stressors.


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We also have Abdi Yussuf with us, who is learning a great deal about office administration/business management. Abdi, who is caring for his grandmother, hopes to restart his studies at the end of his time with us. During his time with us, Abdi is becoming proficient in CRM & data management, and we see his increase in confidence growing day by day. We will follow his progress closely. AV Rentals was one of our earlier companies and in August 2021 they offered a permanent role to one of their Kickstarters. In the words of Andy Horn from AV Rentals:

Initially, the scheme was onerous but as it progressed and both DWP and Gateways began to understand it better, it worked well. Through working with the scheme, we built relationships with our local DWP personnel, and also many companies across London. A business could use any Gateway, there was no compulsion to use the one closest to you. One of our most successful companies was

Ina says: “During Covid it was extremely difficult for graduates to be placed into work as times were very uncertain, the Kickstart scheme completely changed my life around and I was able to progress from an intern to a manager within months. I am so appreciative of the scheme, and so grateful to have been placed with such an amazing employer. I am constantly developing, learning from fantastic role models and have been able to kickstart my career!”

Hounslow Chamber itself has taken on two Kickstarters. Ina Morisson is a graduate from Brunel University with a firstclass honours degree in Business Management. Ina started with us in November 2021 and owing

“As with any scheme introduced at pace, we were expecting it to be a slow process, however this was not the case. After initial conversations and support from Hounslow Chamber of Commerce on how the process worked, we were quickly receiving numerous applicants for both the roles we were advertising. From the interviews we held in February 2021 I was delighted to be able to offer a junior technician role to Kalai Sivayokarajah starting

March 1st. Kalai showed us from day one a desire to work hard and learn, becoming a valuable member of the technical team, as such we have just offered Kalai a full-time role and he has accepted! It is so pleasing to see this scheme go full circle, with both the business and Kalai benefitting, it works, as such we have just applied for a further two kickstarters. Our thanks to DWP and HCC for both the scheme and support from start to finish.” Another of our Kickstart young people was placed with DQS, a certification and audit company, and Fahad was offered a fulltime position, responsible for business development and digital marketing, when his KS term ended. In his words:

“Working with DQS has given me a new perspective when it comes to my career. It is an opportunity which I am grateful for as I have learnt many new skills and tried new things which I would not have before. I consider myself lucky to be able to work with and see Dimple and my co-workers each day, as they are an amazing group of people that I now cannot imagine life without.” Dimple Matharoo, director of DQS, was also impressed with the scheme:

“The support Hounslow Chamber, especially Sally, provided as a gateway was excellent, from the application process through to placement, they were always available to answer our queries which made the whole process seamless.” All the hard work was worth it - it is gratifying that we have helped so many young people on their career path.


Empowering the leader in you! B’ Empowered A1 provides leadership development and public speaking services. It affords leaders, bosses and aspirants the opportunity to become more confident, productive and profitable through developing their communication and leadership skills; and those of their workforce. This it does through three main platforms, namely, Inspirational Leadership Speaking (keynote), Public Speaker Mentoring & Leadership Mentoring to include team development. The director and Chamber member Claudia Welsh, also interviews leaders on her radio show called “Let’s Talk Business Adventist Radio London.” To find out more do visit https://bempowereda1.com/ Do feel free to book a 30 minutes consultation. We would love to hear from you. B’ Empowered A1 where your success is my motivation!

Events: All training events can be found on B’ Empowered A1 Events page in the link below https://bempowereda1.com/events/ 1. September 22, 2022: “Conversations of Leaders” A training day aimed at leaders who recognise that their communication style may be a barrier for them effectively communication with their team and fellow colleagues. Bosses/managers who have inherited a new team or observe that the changes in the team dynamic within the business, and wishes to better navigate this through effective communication. The training event is also for those who wishes to increase productivity and profitability through improved work culture. Conversation of Leaders refer to communication that will build teams, productive and profitable work cultures and solid reputations. 2. October 27,2022: “Meeting Talks,” is a training event which addresses conversation etiquettes and presentation styles in group arenas such as the board rooms, staff meetings, hustings, networking groups, forums, panels and seminars, debates and interviews. It will help you lead a successfully lead and manage group meetings, increase the professionalism, productivity and profitability of the meetings, and improve your public speaking skills. 3. November 24, 2022: “The Art & Power of Silence in Leadership,” This leadership development training event is design with the increase in productivity through constructive listening in mind. It is for bosses to fine-tune their listening skills across all areas of their workforce, as well as knowing when and how to respond. There will be theory & practical aspect to the training to help cement these skills. Good listening and response skills can be the factors to covert your hard work into a profitable margin.

Remember…you are never too experienced to invest in yourself. B’ Empowered A1… empowering the leader in you!

The Industries That Use Flexible Offices, and Why Far from reducing the need for office space, the impact of the pandemic has strengthened demand for flexible workspace. Business leaders are less confident in traditional fixed, long-term leases, and are using serviced offices to help their companies adjust to the ever-changing business landscape and create a more robust platform for future growth. Flexible office space can accommodate any business with a workspace requirement, whether for a full-time team, or for remote workers who only need a desk for a few hours per month. Who Uses Flexible Office Space? The results of our 2022 annual Customer Experience Survey revealed that amongst the industries that use our office space the most, 4 sectors make up 65% of the survey results: • • • •

21%: IT/Software 16%: Property/Construction/Surveying 16%: Accounting/Finance/Legal and Professional 12%: Recruitment

Our clients from these sectors revealed some of the reasons why they use flexible office space: •

Space for private work and conversations: For business owners who work directly with clients, such as independent accountants or solicitors who handle potentially sensitive information, having a private workspace and/or meeting room is essential.

A place to focus: Professionals who require periods of intense focus - such as those in software development, property surveying, accounting, or legal services – they require a workplace that’s private and safe from interruptions which is why they choose office space rather than home-working.

Work/life separation: We’ve all become accustomed to the delicate line between work time and personal time. This is one of the downsides to working from home, and why many companies - even those who enable their employees to work from home - continue to use a serviced office

Fewer barriers to productivity: A serviced office is a business-focused environment that’s designed for productivity. It’s furnished, connected, and has everything people need to simply turn up and get to work

Staff who can step in when needed: Having an ‘invisible’ support network is incredibly beneficial. Our on-site customer service team keep everything running smoothly - they greet visitors, set up meeting rooms, answer calls on behalf of clients, and much more.

At UBC we’ve been helping businesses transition to a more flexible way of working for decades. Companies from virtually every industry imaginable use our flexible offices, from traditional firms like HR and legal services, to creatives, event managers, security firms, transport companies, property agents, and more. We offer the full range of flexibility, including virtual offices for remote entrepreneurs, coworking, day passes, serviced offices for hybrid teams, and managed offices for established businesses. Interested in learning more about flexible workspace? Chat with our friendly team and pop in to see us at our Brentford office at The Mille

Contact Andrew Billson Email: brentford@ubcuk.com Tel: 0800 169 9822 www.ubcuk.com/office-space/brentford let’s talkbusiness


the big interview

Chiswick gets the Hollywood treatment Visitors to Chiswick High Road may have spotted a stylish new boutique cinema of late. Opened in Summer 2021, the Chiswick Cinema, located in the old Ballet Rambert buildings is actually the first cinema to open in Chiswick since 1934. 16

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We want local people to see it as an ideal place for everything from a coffee to a special occasion. We’re here to support the community and other local businesses across Hounslow. Our emphasis is on a personal approach and an enriching experience, something that a boutique, independent cinema is able to do far easier than a larger venue. So, what does a boutique cinema offer to entice viewers away from Netflix or Sky box sets from the comfort of their sofa?

“Plenty”, is the immediate response from Kathryn Smith, General Manager at Chiswick Cinema. “The food we serve is all fresh produce; the wines are specially chosen and our cocktails are expertly made to order.” The thinking behind the Chiswick Cinema is that it is a place where people should feel comfortable staying many hours and enjoying some of the best new films and productions available.

“You hear people talk about coming together again after enforced distancing due to Covid and cinemas allow you to share thoughts and ideas and talk about what you have just seen” Smith explains. And what Chiswick Cinema provides is far more intimate than what a multiplex can offer. While there’s an option to eat and drink in the restaurant and bar, in-screen dining is also available - simply arrive for the advertised start time of the film and a member of staff will take your order and deliver it to your seat before the film begins. Alternatively, there is an option to hire a private screening and dining room for 16 people and choose from a carefully selected menu or arrange bespoke offering with the venue’s former Michelin star chef Redmond Hayward. The cinema has even been used for meeting and networking space outside of events related to film screenings.

We are proud to boast that we have hosted nearly a dozen Q & A’s to support locally produced movies up to Blockbuster Hollywood Hits, something that is rarely achieved outside of the West End. For Founder members, there is an upstairs restaurant and bar for their exclusive use – though Gold and Classic Members are welcome for walk-ins from Monday to Thursday.

Covid-related challenges The planned opening date for Chiswick Cinema was put on hold due to Covid. Finally opening in summer 2021, the team have faced no shortage of challenges as Smith explains. “We had to take account of social distancing, at times we had staff shortages but we still had to open the doors and look after our guests. We have also had to deal with supply issues – for instance wine deliveries as a result of Brexit”. She adds: “The team here has done a fantastic job in often difficult circumstances and one year on, the cinema has really attracted a lot of interest and strong membership numbers.” In addition to showing the latest cinema releases, the venue also presents either live or recorded theatre shows from the West End - a prime example being Jodie Comer’s performance in Prima Facie for the National Theatre. One of the hottest tickets in town, visitors to Chiswick Cinema can for a fraction of the

price, see sell out shows like this on their doorstep. For a boutique cinema, location is a vital element and in this instance excellent tube, bus and overground rail links make it easy for film lovers wanting to leave the car at home. The building itself, Ballet Rambert a former dance studio, is ideally situated on Chiswick High Road. It fitted the bill in terms of size but required an extensive refurb to include five screens, restaurant/ bar areas and a state-of-the-art kitchen facility. As for target markets, Smith insists it is about trying to appeal to as broad a group as possible but also responding to specific preferences. For instance, every Monday there is the Silver Screen group, ideal for the over 60s, with a flat ticket price of £8. There is the Kids Club (up to age 14 accompanied by an adult) and Parents and Baby Screenings solely for parents and guardians with babies under one year old. Parents can watch movies on a big screen without having to worry about making a noise or the inevitable nappy changing breaks! And for those who are hard of hearing, there are regular showings of subtitled new releases Dog-friendly and inclusive, relaxed screenings are also on the way in the future.

Community spirit Being situated on the high street, Chamber member Chiswick

Cinema is right in the heart of the local community and the venue prides itself on being a focal point for locals. “When the cinema project was first mooted, we had a lot of local backing,” Smith reveals. This support from borough residents has continued and by way of a thank-you when Chiswick Cinema celebrated its first birthday in June 2022, it offered tickets for £5 tickets and 10% off food and drink. The day saw a cinema high of over 1,000 admissions in one day across shows from Elvis to Top Gun: Maverick.

“We want local people to see it as an ideal place for everything from a coffee to a special occasion. We’re here to support the community and other local businesses across Hounslow. Our emphasis is on a personal approach and an enriching experience, something that a boutique, independent cinema is able to do far easier than a larger venue.” Despite its high-profile official opening by Oscar-winning producer David Puttnam and Vice President of BAFTA Greg Dyke( and the fact that the cinema complex boasts an exclusive member’s club with a private 16-seater screening room) the management team at Chiswick Cinema go out of their way to stress that the facilities are for all local residents of all ages and means to enjoy. The most important thing after a first visit is to plan a return and also tell others all about it!

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The Chiswick Cinema is a five screen independent cinema from Trafalgar Cinemas, a subsidiary of theatre enterprise Trafalgar Entertainment. Situated on the Chiswick High Road, the cinema boasts a café-bar, a Members’ restaurant and terrace, a living wall installation and five screens equipped with state-of-the-art Christie laser projectors. With a plethora of facilities built into the old ballet Rambert; the cinema is the perfect place for everything from a conference to an exhibitors’ screening, from a school trip to a post-film Q&A, from a private screening to a birthday party. Former Michelin-starred Chef Redmond Hayward heads the kitchen team, carefully crafting a fresh produce orientated menu that offers modern interpretations on cinema classics while also catering for fine dining options. Events enquiries can be made to events@chiswickcinema.co.uk.

MEMBERSHIP CLUB: The Chiswick Cinema Founder Membership Club originally sold out prior to opening in 2019, with incredible support in the community for the cinema as it neared opening. Now celebrating over a year of successful operation, the cinema management team have opened additional spaces in the club hoping to welcome new Members from the Borough. Unlimited free tickets for the named Member is just the start, as the cinema team are challenging themselves to deliver a quality package not seen elsewhere in the exhibitor community. With wine tasting events with guests from the Hattingley Valley, a celebration of beer with a family brewery flying over from Austria and close partnerships with Chiswick-businesses like Hogarth Health Club and Metropolis Studios; the Members Club celebrates independent business while offering an experience across the senses for guests. Founder Membership is £450 a year and enquiries can be made to membership@chiswickcinema.co.uk.


The Chiswick Cinema, 94-96 Chiswick High Road, Chiswick, London, W4 1SH




by Claudia Welsh

TOP T I P 5 Top Tips for Public Speaking S

Public speaking is an essential part of communication in the world of business and life in general. Glossophobia, the fear of public speaking, affects even leaders and persons of authority. Effective public speaking can lead to trust, sound relationships and rewarding outcomes. Here are five tips on how to be successful at public speaking.

can follow. All good speeches hang on the framework of an introduction, a body, and a conclusion. An introduction lays the foundation of the speech. It says:

1. Know Your Topic

Knowing and understanding your topic is paramount. Look what is to be said and why. Look at its appropriateness and relevance to the audience, and the occasion. Look into how the speech can be presented in keeping with your personality style while being understood by all. Research your topic thoroughly. Speak to the experts. Read widely for an improved information base and broader vocabulary thus expressing your thoughts effectively. Knowing your topic will educate you, and improve your self-confidence leading to great public speaking.

2. Know Your Audience It is key to have some knowledge of the audience to whom you will be presenting your speech. E.g., at a board meeting, you will know who to expect, what information to offer, and how best to present it. On the other hand, the audience may be unfamiliar e.g., delegates at a seminar. Hence do your research, then tailor your speech accordingly. Attending the venue early to observe and interact with the audience may give you an idea of who they are. It may reassure you and thus lessen your anxiety.

3. Preparation Your speech will need a logically signposted structure that both you and your audience

what the topic is

what aspects of the topic will be focussed on in the body of the speech (usually done in three parts)

how it will be delivered

its relevance to the audience and

the timing

your speech as required. A live practice/ sample audience made from co-workers, family members, friends, or a combination of all three are good sources for feedback. Practice at the venue and do sound checks if possible. Practicing your speech includes: •

noting your body language, facial countenance, and habits so that they can be adjusted

checking vocal range to ensure that you are consistently audible

noting vocal ranges and intonations which if varied can encourage listeners’ engagement. That way flat monotones which can be disengaging are avoided

checking the timing of your speech

hearing how the speech flows from one point to the other, as well as the word choices used to express a sentiment

enjoying your speech thus showing your personality. This will put the audience at ease, perceiving you as relatable

The body is the main portion of the speech and should: Expound on the topic areas outlined in the introduction

acknowledge any changes or diversions to keep the audience informed

break the information into receivable portions, usually three main topic areas

engage the audience through anecdotes, storytelling, relatable examples, interactive questions, and varying the tone of your voice to avoid monotony and boredom

use of simple language and imagery

use of statistics and references where appropriate

keep to time

Your conclusion should address the main points raised in the introduction, saying how they were fulfilled in the speech. Key points from the speech should be raised to re-establish focus on the topic, and to remind the audience of what is important in the message. Your conclusion may have a call-to-action, Q&A, and signpost to more information. Remember to thank your audience before closing your speech.

4. Practice Practice makes perfect and is good for building your confidence and lowering your anxiety levels. This can be done by using audio/video recordings and then reviewing and adapting

5. Review & Adapt After practicing your speech, review feedback, and reflect on your performance. Be open to constructive comments. Note that not everyone is skilled in giving feedback, so listen to what is being said. Ask questions for clarity of feedback and reflection. Adapt accordingly. Remember that your audience only knows what you have presented to them. You have the bigger picture. Feedbacks heighten your awareness of self and audience. To conclude, in addition to the above tips, ensure that you are rested, well-fed, and in a good frame of mind. Dress appropriately and comfortably to boost your self-confidence thus setting others at ease. Be prepared for unforeseen circumstances, e.g., there may be a change in the line-up of the presenters. Where things do not go as planned, learn from it to further develop your public speaking skills. Forgive yourself, grow and have a fulfilled public speaking journey.

Inspire & Motivate; Coach & Educate; Empowering You Tel: (+44) 0203 917 8328 (+44)7951 798 308 | https:/ /bempowereda1.com let’s talkbusiness



Why More Companies are Choosing Hybrid Work, and How to Get Started With lockdowns and social isolation now thankfully behind us, most companies are settling into ‘new normal’ working patterns. For around 46% of adult workers, this means resuming a daily commute to work, according to an ONS study (May 2022).

Since the onset of the pandemic, many people have come to appreciate that while working from home is convenient, it lacks the valuable in-person interaction we get from working in an office. By adding a little face-to-face time during the week, companies can improve team collaboration and cohesion, while also ensuring more effective onboarding, increased access to support, stronger working relationships, and of course, more social time.

However, many other companies are adopting a flexible mix of inoffice and home-based work. In the same study, the number of working people opting for hybrid work has risen to 24%, while the proportion of those exclusively working from home has dropped to 14%.

There are different ways to implement hybrid work. Based on what we are seeing in UBC workspaces, most of our clients give staff the ability to choose which days they want to work in the office, and which days they are at home. This way, they can make the most of collaboration time by being in the office at the same time as other key project or team members.

Why are more people choosing hybrid over home-based work?

Some of our clients use UBC coworking desks to support their hybrid work model. Coworking gives employees the option to work in a coworking space near home, rather than travelling to a central office. It’s ideal as an overflow space for busy days, and it’s also handy for those who prefer to spend more time in an office than at home, especially when the home becomes too disruptive (for example, during school holidays). Ultimately it comes down to choice and flexibility. And in Hounslow, one thing you’re not short of is flexible workspace! UBC’s workspace in Brentford offers a variety of flexible options to support hybrid work, including:

Unlocking Hounslow West’s Potential Inland Homes has exciting plans for the Cavalry Barracks After more than two centuries, in 2019 the Ministry of Defence announced that it would be moving out of the Cavalry Barracks in Hounslow West. Inland Homes, a specialist brownfield developer with an established trackrecord of delivering outstanding schemes on former Ministry of Defence sites, is proud to be working with the London Borough of Hounslow and local community to unlock the potential this unique site presents.

Following extensive consultation, Inland Homes has submitted plans to create 1,577 new homes, more than 2,600 square metres of business and community space, an expansive public park and sports fields, and much more. All this will be achieved whilst retaining, refurbishing, and celebrating all Grade II listed buildings on site. Visit www.cavalrybarracksconsultation.co.uk to find out how our shared vision for the Cavalry Barracks is set to unlock Hounslow West’s potential.




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• Coworking with dedicated desks on a full-time or part-time basis • Day passes on a simple pay-as-you-go credit system (no membership required) • Serviced office space with short or mid-term agreements and office share options • Hourly meeting room rental for private teamwork or quiet, focused work. Why not try UBC’s workspace for free? Come and visit us on Wednesday 21st September for our open day. It’s a great opportunity to try out different types of workspace options and discover the best fit for your business. Get full details and reserve your free place at ubcuk.com.

patron focus

DQS takes up Chamber Patron status Dimple Matharoo explains how becoming a Patron of Hounslow Chamber of Commerce and West London Local Chambers has opened up a host of networking opportunities… DQS recently became a Patron of the Chambers. Why did you sign up? To support local businesses, network with the community and build relationships. Whilst we have contacts and business all over the globe, we felt that we were missing opportunities locally. Once we were introduced to the Chambers, we realised the opportunity that they could bring with their vast network of contacts and members. We felt that the organisation were very proactive in their work. What benefits do you hope to get from this arrangement? To get more visibility of DQS and our services within Hounslow and the local business community. One of the services we’d like to promote within west London is to support the

UK government’s commitment to be carbon-neutral by 2050. One such scheme we have introduced to help companies show their adherence to carbon neutrality is DQS Zero, which is a simplified version of the international environmental standard which concentrates on the core values, making it much easier for SMEs to show their commitment to this goal. What benefits can DQS provide other members of the Chambers? We can support businesses by certifying them to international ISO standards. This would help them prove to their customers that they have verified systems and processes in place that meet internationally recognised standards such as ISO 9001 quality management systems and ISO 14001 environmental standards,

as well as ISOs pertaining to food, health and safety and cybersecurity to name a few. Describe your relationship with the Chambers? What are they like to work with? We’ve previously worked with the Chambers, in particular with Sally Smith, and have found her and the team to be both friendly and supportive. We have benefited from the Kickstart programme as well, which was led by the Chambers. In your view, what are the key benefits of doing business in Hounslow? What are the main strengths of the business community there? There are so many diverse business sectors within Hounslow, such as aviation, logistics and food. They’re all working within the manufacturing and service industries and with over 60 accredited certification schemes we are able to support all of these sectors. The fact that business is so mixed here means that companies can work together as suppliers and partners to support one another.

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nominated to one of our Information sessions to find

If you would like to reskill or upskill for work If you would like to reskill or upskill for w to one of our Information sessions to find ou

The Employer Engagement team were nominated in the FindWork out with how WorkChains Hounslow canBusinesses help youtore-skill or Best Supply and/or Local your out employment of our information Find Workprospects Hounslow can help you re-skill Create Newhow Apprenticeships categoryat of one the London Borough Our interactive information sessions place once a your employment prospects at onetake of our informa Apprenticeship Awards 2022.

Our interactive information sessions take place on This nomination recognises the borough’s commitment towards working with local businesses and contractors, and improving uptake rate of apprenticeships in SME workforces locally, by use of the apprenticeship levy transfer. Work Hounslow have been nominated alongside London Boroughs of Islington and Camden for the award. London Councils invited all shortlisted nominees to attend the awards ceremony, due to take place on 16 September 2022 at Plaisterers’ Hall in the City of London.

Register onto an information session to find out your If you are a Hounslow based business and would like to know more about new apprenticeships, and how they can improve your business please email Deborah Adams, Employer Engagement Coordinator Deborah.adams@hounslow.gov.uk

Register onto an information session to find out yo

To find out more or register, talk to one of our advisors

Email skillsescalator@hounslow.gov.uk To find out more or register, talk to one of our advis or call skillsescalator@hounslow.gov.uk 07790359392. Email or call 07790359392.

To find current opportunities and latest news, please visit the Work Hounslow website at Visit the website to register www.workhounslow.co.uk onto an information session:

Visit the website to register www.workhounslow.co.uk


k, come along ut more.

up-skill to improve n sessions. a week. options with us today.


Woodwork photo created by pressfoto - www.freepik.com

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spotlight focus

Hammersmith & Fulham turn to young blood to drive borough initiatives forward Emma Apthorp became Hammersmith & Fulham Council’s youngest ever Mayor in May this year.

Emma Apthorp

Mayor of Hammersmith & Fulham


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I’m grateful to have this opportunity to make a difference and that in this Mayoral year, improving life for women and girls, will be the centrepiece

At the tender age of just 22, Apthorp was appointed to modernise the role, encourage more young people to engage in democratic public life, and make improving the world for women and girls the cornerstone of the next mayoral year. H&F Leader Cllr Stephen Cowan who nominated Mayor Apthorp said: “Emma is smart, committed and really cares about making a difference. As our new Mayor, she will not only help revitalise our local democracy for future generations, but she will also craft new ways forward that improves life for women and girls”. Cllr Cowan pointed to Sir Michael Marmot’s ground-breaking report two years ago which found that, over the previous decade, life expectancy had actually fallen for Britain’s poorest women. Meanwhile, violence against women and girls had increased, and women would bear the brunt of the worst cost-of-living crisis since records began.

“None of this is acceptable to us. Our message to everyone facing these challenges is: we’re on your side. I’m delighted Emma will help lead this fight.” Mayor Apthorp added: “I’m grateful to have this opportunity to make a difference and that in this Mayoral year, improving life for women and girls, will be the centrepiece”. Hammersmith & Fulham Council ongoing support for women under threat is evidenced in its backing of Fawzia Amini, a leading Afghan women’s rights judge who fled Afghanistan when the Taliban seized control.

She was head of the legal department of the Ministry of Women and headed the violence against women court. Amini has a degree in Law and a Master’s degree in Criminology, and has spent more than 20 years working in Afghanistan’s Supreme Court. She is currently living in temporary accommodation in the borough with her husband and four daughters. Each of her daughters, along with all other school aged Afghan refugees living in temporary accommodation, were given a suitable school place within the borough.

Local connections Mayor Apthop was born and raised in Hammersmith before going off to study at Cambridge University. As an undergraduate between 2017 and 2021, she actively supported local causes, for example, campaigning for the university to pay its employees a living wage. She has also fought for penal reform through the charity Sing Inside and fundraised for several breast cancer charities. In response to the pandemic and educational inequality, she provided free mathematics GCSE tuition for teenagers. Mayor Apthorp is not the only 20-something brought in to provide new ideas and perspective. Working alongside her is 23-year-old Councillor Trey Campbell-Simon who represents the Walham Green Ward. Cllr Campbell-Simon has been appointed as the borough’s lead councillor for youth advancement and will work with the council’s cabinet and mayor to improve

wellbeing for young people and help make sure they have the best possible life chances. It is an exciting time for Mayor Apthorp and Cllr Campbell-Simon to be involved with new projects in the Hammersmith & Fulham borough. For instance, the council is set to deliver more than 250 homes in the heart of White City. The council is working with residents to redevelop the central area between India Way and Canada Way. No existing social housing on the estate will be demolished and no private developers will be involved. The council is keen to stress that 50% of the new homes delivered as part of the White City Central project will be affordable, with a mix of social rented and shared ownership homes. The other half will be available to buy on the open market. The money raised by their sale will help fund the new affordable housing, accessible community facilities and landscaped outdoor areas.

Much-needed affordable homes According to the Borough Council, the project will deliver the greatest number of genuinely affordable homes in a decade. Rather than being priced out of the local market, the cornerstone of the council’s development strategy is to share the prosperity of a booming White City with local residents to ensure that the next generation can also call Hammersmith & Fulham home. In addition to the new housing, the area will boast a large new

community hub – featuring a café and teaching kitchen. Also, a new nursery, community garden and an outdoor gym. Father Richard Nesbitt, 55, local resident and chair of the White City Residents Advisory Panel, wholeheartedly supports the project. “This is a once in a generation – or rather, once in several generations – opportunity to provide truly affordable housing for local White City residents,”

“It is a truly resident-led project specifically designed to bring long-lasting benefits to our community. Let White City shine brightly for all to see!” But it is not just residents that are set to benefit from new development projects – the are also great opportunities for businesses to establish themselves in a regenerated area. Phillips-Van Heusen Corp (PVH) the parent company to fashion brands like Calvin Klein and Tommy Hilfiger is the latest arrival in the White City Innovation District. The fashion giant will be moving into a brand-new office space at White City’s new-look Television Centre in early 2023. The redevelopment of BBC’s old Television Centre is creating a thriving hub for the artistic industries and is part of a larger £8bn regeneration of the White City area. White City is fast turning into a global hotspot not only for creative heads, but for makers and entrepreneurs in science and tech.

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fulham broadway BID


Safety on our High Streets is something that has been brought into focus following the global pandemic. Fulham Broadway Business Improvement District (BID) feel that it is vital to encourage residents, business owners and employees that we are working to make our area as safe as possible. Whether this be in the form of social distancing stickers during the pandemic, to developing a crime reporting network for our businesses and a relationship with our local police and PCSO. which provide reassurance to visitors to our establishments, that they are being looked after.

Chamber member, The BID recently secured funding in partnership with Hammersmith and Fulham Council and the Government Additional Relief Grant Scheme to install three defibrillators with businesses through the BID area. To supplement the defibs, we are also offering Emergency First Aid Training to all businesses within the BID area, making sure there are enough people on the High Street trained in using the defibs should the need arise. So far we have over 50 people who work in the area trained in Emergency First Aid, and we will continue to offer this service to our businesses.


Carrying-on the heart focused theme, we have secured a date early in the New Year where we have partnered with the charity Cardiac Risk in the Young (www.cry.co.uk), to carry out two-days of heart screenings to identify any underlying conditions which could put an individual at risk. This will be offered to employees who work within our BID area.

disappeared over 35 years ago. The BID board has recently approved the initial purchase of 500 personal alarms which will be offered to employees working in the BID area. We will also be working with the local police force to add advice as to what to do if you feel you are being followed – particularly late at night.

We are unfortunate that part of the legacy of Fulham is the disappearance of Suzy Lamplugh, a local estate agent who

Following a request from some of our pubs whose patrons had been victims of drink spiking, we also offer foil tops to the pubs

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We are currently in the process of partnering with the Safer Business Network who will manage our crime reporting network, making sure businesses are working together to make sure any crime in the area is reported and descriptions of the perpetrators are shared to try and stop them targeting multiple businesses within our area. An additional part of the partnership will be the increased awareness of WAVE and Ask For Angela training which was originally targeting pubs, but we believe can have a great impact in different industries such as coffee shops, cafes and restaurants where people may meet. This will further reinforce our aim of making Fulham Broadway a safe place for people to visit, and a place where criminals think twice about targeting. We are fortunate that a number of our business owners live, work and shop in the local area, making our businesses the real heart of the community.








ask the expert

How the Coronavirus Pandemic Played an Integral Part in Revitalising the Golf Industry The coronavirus pandemic was undoubtedly one of the toughest times we have faced in recent years. Our National Health Service was stretched beyond its limits with a lack of resources and understaffing. There were unfortunately sad losses that affected everyone in some way. Despite the countless negativity that the pandemic put on businesses, health services and people in general, there were industries that were shown a silver lining. The Golf industry is a great example of this, with what is now referred to as the ‘Covid Boom’. Golf Business produced an article in early August of this year stating that rounds of golf played have increased by 73% when compared to 2019. This demonstrates the huge growth in the popularity of the sport and provides an explanation as to why so many private Golf Clubs are now at full capacity with waiting lists in place. Some waiting lists are estimated at 3+ years! Although Golf as a sport is in a prosperous position now, it wasn’t always plain sailing throughout the pandemic. Golf Clubs had to meet the same requirements as

the rest of the hospitality industry when re-opening after lockdowns. The challenges faced meant that staff had to constantly adapt and overcome various hurdles to provide the same, excellent service to members and visitors. The format in which Golf was played changed, there were restrictions on how many people played together, and it became ‘non-contact’. Here at Wyke Green we implemented handles on our

flag sticks which allowed players to remove their ball from the hole using a putter. The number one priority was always safety.

Now, as we look back with lockdowns and restrictions (hopefully) in the rear-view mirror, as an industry we have been very fortunate. The most important question now is regarding membership retention. How do golf clubs ensure they keep the new members that flooded in as a result of the ‘Covid boom’? The answer is simply to provide an excellent service both on and off the golf course. Listen and take onboard members opinions and views to ensure we are maximising both enjoyment and value for money. And finally, to properly integrate every new member into the club by introducing them to new playing partners or answering any questions they may have about their membership or our sport as a whole.

Wyke Green Golf Club Here at Wyke Green, we do still have a limited number of Golf memberships available. Our traditional clubhouse offers the perfect environment for parties, work functions, networking events & plenty more. If you are interested in pursuing a Golf membership or hiring our venue,

please contact us by calling 020 8560 8777 or email golf@wykegreengolfclub.co.uk 28

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Little Village baby bank comes to Hounslow Children’s charity and Chamber member, Little Village, has launched a brand-new baby bank hub in the heart of Hounslow, breathing new life into the former Debenhams department store in the Treaty Shopping Centre.

year and has seen a huge increase in the number of families needing its help since the pandemic hit in March 2020. It is thought that around 41 per cent of children in Hounslow live in poverty, which is above the London child poverty rate of 37 per cent. Little Village CEO Sophie Livingstone said: “We are looking forward to being able to help local families and support some of the other local services, many of which tell us they are at capacity.

Little Village runs a network of baby banks across London to support families facing financial hardship. It accepts donations of pre-loved clothes, toys and equipment for babies and children up to the age of five and passes them on to families going through tough times.

“Now we really need support from the local community in terms of donating items, or volunteering as individuals or as part of a corporate team.” Little Village needs lots of volunteers including drivers, sorters and packers. It also offers corporate volunteering and team-building opportunities as well as welcoming fundraising support. The charity urgently needs donations of cots, moses baskets, prams, toys, books and clothing for 0-5s. If you would like to donate items, please bring them to Little Village, on the first floor of the Treaty Centre on Monday to Friday, 10am-2pm. There is information on the Little Village website on how to donate items or become a volunteer: www.littlevillagehq.org

The charity expects to support over 7000 children across London this

The Queen’s Platinum Jubilee Event June 1st saw Chamber Patron Russell Finex mark the Queen’s Jubilee, celebrating 70 years of the queen’s reign. The event saw 170 people at Russell Finex’s headquarters in Feltham, celebrating the occasion with a great selection of food and celebration cakes, fun fair games, and speeches from special guests. The speeches focused on the Queen’s service to the country and Russell Finex’s continued focus on serving their customers and community.

to sustainability. I was very proud to join this event celebrating HM the Queen’s Platinum Jubilee and to see Russell Finex’s commitment to responsible business still remains core to its continued success.”

Local MP for Feltham and Heston Seema Malhotra joined the event and said “Russell Finex is a world class business - a true story of global Britain which has also been recognized in Parliament for its commitment to its workforce and

The event also launched the start of their summer fundraising for local cancer support charity, the Mulberry Centre. Based on the grounds of West Middlesex Hospital, The Mulberry Centre offers free support and information

have staff completing challenges including a 21-mile walk along the Thames and 21 bakes! In total, £2,300 was raised on the day which will be combined with money raised by staff through the challenge 21 later in the year.

for anyone affected by cancer. During the event, staff went head to head playing games including a high striker, coconut shy and speed football cage, raising money for the charity. Managing Director Ray Singh also presented the Mulberry Centre a donation of £2,100 to kick start the ‘21 Challenge’. With the charity celebrating its 21st anniversary this year, staff were encouraged to create their own personal challenges around the number 21. They already

Ray Singh, Managing Director of Russell Finex remarked on the event “It was a great occasion to reflect on the service HM the Queen has provided the country. At Russell Finex, we pride ourselves in service to our customers and our community. It’s why we’re still supporting 30- and 40-year-old machines for customers, why we’ve donated over £109,000 to good causes since 2014 and why our new partnership with The Mulberry Centre is so important to us”. This was an excellent event marking the Jubilee and raising money for local charity, The Mulberry Centre. Russell Finex would like to thank all those that attended and congratulate the Queen on her 70 year reign.

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2022 The Regeneration and Regrowth Conference took place on 16th June at Holiday Inn Brentford Lock, where several west London developers took stands. The afternoon presentations were opened by Peter Matthew, Executive Director Housing, Planning and Economic Regeneration at London Borough of Hounslow. This will be Peter’s last engagement with the Regeneration Conference as he is retiring shortly – his enthusiasm and dedication to the borough of Hounslow will be missed. During the afternoon there were presentations about a number of projects, including Fairview New Homes, Inland Homes, The Hill Group and Ballymore. There were also presentations from TfL, UWL, WTC and Planesaver, speaking about financial wellbeing.


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The afternoon was followed by a drink’s reception, and there was then a three-course meal in the evening. Our keynote speaker at the dinner was Ross Baker, Chief Commercial Officer at Heathrow who spoke of the many opportunities opening up at the airport, following the easing of lockdown and the importance of Heathrow 2.0, their sustainability strategy. We were so pleased that the newly appointed Leader of Hounslow Council, Cllr Shantanu Rajawat, could be with us as one of his first engagements as Leader. We very much look forward to working with him. In the words of Sally Smith, ‘We would like to thank our sponsors, Hounslow Council, Segro and Weston Homes for their help with the event. The afternoon and evening were a great success, giving the developers the chance to meet the newly appointed Councillors.’ Including Cllr Tom Bruce, who has been appointed Cabinet Member for Regeneration and Development.

The date for the event in 2023 will be announced shortly.

Scan the QR code to view the event

international trade Tech world vector created by liuzishan - www.freepik.com

Chamber of Commerce helping international trade in testing times Businesses that identify a gap in the market, or invent an energy-saving technology, or develop a service to help other companies become greener and more sustainable, will all prosper in a world of international trade. Whether we are talking about a firm established for decades or a start-up of a fewyears’ standing, there are usually opportunities to expand from local and national trading partners to overseas ones. Of course, trading in a new territory brings with it new challenges as well as opportunities. Accredited Chambers of Commerce in every region of the UK are trusted to help British goods reach customers overseas. By certifying the origin of goods, Chambers help ensure the smooth passage of UK goods across international borders. Last year alone, more than 600,000 shipments were supported in this way. Your Chamber has qualified specialists in the Chamber Network, available every working day, to help business and international trade flourish.

Expanding overseas Chambers of Commerce provide crucial support and receive over 1,500 enquiries every week from businesses seeking advice – whether they want to expand overseas or bring parts and goods into the UK. Each Chamber knows its local economy inside out and can provide the advice, training, support and encouragement needed for any firm new to the world of exporting. It aims to help businesses expand and diversify the number of exports from the UK across the world.

Its expertise means it can save businesses time and resources by dealing with their customs declarations; simplifying the process.

Covid and Brexit These are testing times. The combined impact of Covid-19 and Brexit means the challenges for businesses which export are the most significant in decades. According to the Office of National Statistics, at the height of Covid in April/May 2020 the majority of exporting businesses, 72% reported that they were exporting less than normal. Similarly, 59% of importing businesses reported that they were importing less than normal. COVID related transport restrictions, increases in transportation costs, destination countries changing their border restrictions, and closure of infrastructure all impacted export trade levels. While lockdowns may be a thing of the past now, the impact will have left a lasting impression. With regard to Brexit, EU data reveals that exports to the bloc declined by nearly 14% in 2021 compared with 2020. Even with the impact of the pandemic being factored in, the EU insists, the increase in red tape since the transition period ended in January 2021 has taken its toll on trade in goods and services with the UK. The return of a customs border between the EU and Great Britain is a reality. This means paperwork for virtually every product being

shipped between markets, and daily checks on thousands of goods being exported. Essentially, the goalposts have been moved but this is nothing new for businesses trading restrictions have been tweaked or completely overhauled at various times over the centuries. Businesses will inevitably still look for trade opportunities regardless of changing regulations that is the nature of competition; but they will need to adapt. This is where your Chamber via the west London Export Club champions international trade and plays an important role in providing advice and support at times when it is needed.

Your Chamber is a BEIS National Award winner delivering Best Support for Exporting

For more information contact Alan Rides alanrides@hounslowchamber.org.uk

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international trade

UK India Trade Conference

Are you interested in attending a UK India trade conference on 14th October 2022, which we have been asked to arrange by UK India Business Council?

In 2020, the Commonwealth represented 8.7% of UK trade, with British exports worth £56.3bn (source: House of Commons Library). With post-Brexit trade agreements in place or being negotiated with several Commonwealth markets - including Australia, Canada, New Zealand and India, which is the largest of these economies, a trade agreement is due to be signed with India in November 2022. A trade deal between UK and India will reduce import barriers and increase travel. India will then be a serious rival to China, with equally low costs, but better international rule of law and IP.


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We will be inviting UK Export Finance, Department for International Trade and will also have a local case study, from a company which has opened a branch in India. There will also be presentations on law, mediation & arbitration and accounts & finance.

If you are interested in attending this event, please email an expression of interest to alanrides@hounslowchamber.org.uk

West London Chambers announce MOU signing with Northern Iraq Federation of Chambers of Commerce

2018 Winner Support for Exporting From Dept of Business, Energy & Industrial Strategy, Enterprising Britain

West London Chambers is proud to announce another MOU signed with our new friends from a Federation of Chambers of Commerce from Northern Iraq. This agreement was the conclusion of many years of visits resulting in a large group of businessmen led by Mr Dara Al Khayat. Will should, now see regular visits to increase bilateral trade in both directions and business management training will be the focus of this growth. For more information, please contact CEO Alan Rides or International Trade Director Samar Whitticombe.

The Tripoli Chamber of Commerce Industry and Agriculture is to lead a business delegation of members to London on 16 September. The delegation will hold a meeting with the London Chamber of Commerce and Industry at its headquarters where it will meet business counterparts. The visit, the Chamber says, follows on from the cooperation agreement concluded between the two Chambers in in December 2021.

Key speakers include • Libya Business Business Council Chair Peter Millett - (Former British Ambassador) Confirmed Why Libya


• Africa’s richest country

• PM Trade Envoy

• Heavily reliant on imports • Prime markets that they import from are Europe and USA • UK exports to Libya were £500m pa

• British Arab Commercial Bank • SKS - West London Exporter of the year • ABC Bank London

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Dealing With Business Uncertainty “Change is the only constant and uncertainty is not far behind” We live in an ever increasing, uncertain world and most business owners are aware, without risk there is no reward. Change is the only constant and uncertainty is not far behind. To survive and thrive, in today’s world, problems need to be solved at an accelerated pace with agility and clarity. Top 5 Examples of Uncertainty our clients have faced and how Timeless IMS have solved them! • Unpredictable or flaky broadband • Insecure email systems when WFH/anywhere • Reputational damaging data breaches • Theft of goods, and protection of employees from abuse • Lost or corrupted data

1. Unpredictable or flaky broadband/internet connection Being connected to the internet is vital in today’s business world, with most organisations adopting a cloud-based model. Staying connected to the internet allows business communications to continue. Which means business continues without interruption.


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Timeless Tip: We have recommended a second broadband connection with our clients. This means if one broadband connection fails, you can continue to do business.

2. Insecure email systems when WFH/anywhere Working from anywhere is part of today’s ‘hybrid’ working solution. Most business users have work emails on their phones and a percentage of staff working in a hybrid model. You must have protocols in place to safeguard data – whether that’s yours or your client’s. Timeless Tip: To preserve data integrity, we offer IMS Cloud - Enhanced 365 Security, which includes Multifactor Authentication (MFA) across our email platforms to secure access on mobile and office devices.

Timeless Tip: To make sure an office network is secure and constantly protected, we install IMS Security – Network Firewall, which constantly monitors and protects the network incoming and outgoing traffic. (We think of it as the drawbridge to the business castle)

Timeless Tip: We recommend IMS Cloud– Managed 365 Secure backup, and Online Backup solutions. Data is backed up and secured either locally or in the cloud using: We provide constant backup solutions for Microsoft 365 and data, stored locally or in cloud solutions. We can recover data and solutions.

4. Theft of goods and protection of employees from abuse

In summary, the last 3 years have shown us that we can work from anywhere, and technology has helped play a large part in addressing the challenges of uncertainty and change. As always, the answer is in the preparation and planning. With no contingency plans, business life is a roller coaster.

Whilst HR policies protect employees and the business, we have found it very useful to keep a secure video record as well, so any incidents are automatically recorded for everyone’s safety. Thereby protecting staff as well as goods. Timeless Tip: Video surveillance is especially important for our retail and highprofile business location clients.

We also subscribe our clients to IMS Security – DarkWeb, which monitors their domains and informs us if any email has had its passwords compromised.

Using our IMS Security – CCTV suite solution, we install high quality cameras that store the data in the cloud, providing very useful features to analyse and share the data seamlessly.

3. Reputationally managing breaches at any moment

5. Lost or corrupted Data

Any data breaches need to be reported to the International Compliance Office (ICO) by law. Protecting the network is critical to most organisations and any breaches to the systems can result in business-critical data loss.

Business data is critical to the business and whilst it is secure, it is also vital that all important client data is reliably backed up to a trusted place and if an incident occurs, there are pre-defined protocols to recover it.

Technology is an enabler to make your business as strong and resilient as it can be and to reduce uncertainty as much as is possible. If technology isn’t part of an actively considered business plan, sadly, it’s likely the business will not survive, let alone thrive. If you want your business to thrive Contact Chamber Patron Timeless IMS, Reena or Michael at: Email on sales@timelessims.co.uk

“The biggest challenge for business leaders is how best to embrace the challenges we face around business uncertainty and how to evolve in business to survive and thrive.” -Michael Ramlakhan, Managing Director, Timeless IMS


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LET’S TALK +44 (0)1227 812930 LET’S TALK +44 (0)1227 812930

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We have a history of building Bell Road, Hounslow high quality homes in Hounslow As an award-winning, family owned property developer with 40 years industry experience, you know a Bugler home is a high quality home. We have developed a trusted relationship with the people of Hounslow, and our years of experience in the area mean that we know what works for the local community. Our most recent Hounslow-based development on Bell Road will mark the start of a new chapter for many, when it completes in 2023.

Located in the heart of Hounslow, it is going to provide 127 new homes for the local community. We build desirable homes that people are proud to live in and our reputation is built on the highest quality and attention to detail. If you would like to know more, get in touch with our team.

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bugler.co.uk | 01923 777988

Celebrating 40 years in business

director focus

Andy Bell BID Manager at Fulham Broadway BID You took over as the Business Improvement District (BID) Manager at Fulham Broadway BID at the end of November 2021. How have you found the role so far? It’s a great role to have, but it is also very challenging taking over an established BID that is one-year from going to re-ballot. We need to be extremely strategic in what we do as every event – big or small – needs to have an obvious beneficial link back to our businesses and their decision makers. What have been the Covidrelated challenges during this period – more difficult to make new links/relationships? The residual effects of Covid have been an obvious challenge. I took over in November and there was a lot of uncertainty as to what government guidelines were going to dictate over the Christmas period. A majority of our businesses are within the food and beverage sector, and they were planning on hosting Christmas parties and celebrations, which were either cancelled at short notice or a number of people just didn’t turn up. Within Fulham Broadway BID area we have had the additional challenge of the Government restrictions which were placed upon Chelsea FC. Outside of match-day crowds, over 3 million visitors a year visit Stamford Bridge either for conferences, stadium tours, visiting the mega-

store etc. The restrictions took these visitors away overnight, and again hit hospitality businesses the hardest. This meant that when we are visiting businesses and making new contacts, the levels of uncertainty were palpable.

What are your challenges/ priorities going forward? We are one-year out from our reballot which comes around every five years for BIDs, so the main focus for the coming year is to make sure businesses see the work that we are doing and feel compelled to vote for us to continue to have a positive influence over the coming five years. An immediate focus for us is on crime and safety within our area. We recently secured some funding from Hammersmith and Fulham Council to install three defibrillators within businesses, and a series of emergency first aid training sessions to make sure businesses know how to use the defibs.

What improvements have you seen and would you specifically like to see in the Fulham Broadway business area? The start of the football season, and crowds coming back to the area will have a massive impact on our businesses – the consistency of having 40,000 fans coming to the area on a fortnightly basis will really help. I would like to see a bit more variety in our High Street – there are very few options if you want to buy clothing or gifts, and although we are not landlords, we want to do what we can to add these kind of ‘destination’ venues to the profile of our High Streets.

You have five-years experience working in business engagement, mainly within Richmond and Hounslow boroughs. This was something of a career change at the time - how have you enjoyed it? What would you pick out as key achievements? It was a bit of a career change, although I was working with the 2 BIDs in Richmond so saw the work that they had done over the years. It has been very enjoyable, its nice to have a bit more freedom from the restrictions of working for a Local Authority. Representing an area that relies heavily on F&B and hospitality, the support we could offer them was limited during the pandemic, and so we needed to re-build the relationship with a number of businesses. A key achievement, for me, would be seeing an immediate benefit to joining the West London Chambers – we recently joined forces and have seen an immediate opportunity for one of our businesses to tender for some work that would not previously have been available to them.

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We all need a bit of support sometimes so if you are looking for help to stop smoking, eat more healthily, be more active or maybe connect more with others, One You Hounslow can help. Our health advisors can help you set goals towards a healthier you, so don’t delay and get in touch with One You Hounslow today! 020 8973 3530 www.oneyouhounslow.org @ONEYOUHOUNSLOW

health and wellbeing

ONE YOU HOUNSLOW SUCCESS STORIES One You Hounslow is the local health and wellbeing service for Hounslow and there are many different elements to the service. Below you will find some examples of the many satisfied people that have used our services.

Man jogging photo created by cookie_studio - www.freepik.com





“I would just like to say how much I am enjoying the programme as being part of a small team gives motivation and encouragement. The information has been extremely well explained and very informative and useful. It is really helping me to make the smallest of changes advised by the team but are having an impact.”

“May I take this opportunity to thank Lavina and everyone in her team for the great support they put into helping me quit smoking. I can personally say from my heart Lavina has saved my life and stopped my lungs progressing and getting worse from smoking. Without Lavina and her support I probably would still be smoking and causing further damage to my lungs.”

“The Cook and Eat sessions helped me gain valuable information about what I should be looking for in foods, what I buy, what I should be adding to my meals, what quantities I should have and how I can incorporate more healthier versions into my meals. I gained a lot of knowledge of what mistakes I make when buying food products and it made me conscious of my shopping habits. Thank you for this programme.”

“After my husband and I retired from work – we were looking at doing some activities together. We came across the health walk at our local green area on Facebook and decided to see what that was all about. There was no looking back – I managed to lose two stone in weight and my husband managed to get off his cholesterol medication. We are now members of the National Trust and go on walking holidays with family and friends.”

Healthier Me programme participant

Stop Smoking programme participant

Cook and Eat programme participant

Walker at Bedfont Lakes health walk

Our Healthier Me programme is a weight loss programme with a difference! Our Dietitian and Nutritionist help you to work towards sustainable weight loss and show you small, but effective changes, but don’t take our word for it:

Our stop smoking service can help you stop smoking for good through one-to-one support and medication. It often takes people several quit attempts before they are finally able to Go Smokefree for good, but it is possible!

This 4-week programme helps people to learn about changes they can make to what they eat and teaches people about the importance of a healthy and balanced diet.

We run free weekly health walks which anyone can attend. These walks help people to get fresh air and exercise as well as get to know new people where they live in a friendly atmosphere.

For more information about One You Hounslow services please visit www.oneyouhounslow.org or call 020 8973 3530

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chamber events

Past Events A massive thank you to everyone for attending our Charity Golf Day!

West London Chambers Business Breakfast event at Riverside Studios For over 45 years, Riverside Studios has been the home of an extraordinary mix of new and innovative theatre, film, comedy, art, dance, music and television. It is a cultural hub that has attracted some of the world’s best creative talent including Samuel Beckett, David Bowie, Benjamin Zephaniah, Amy Winehouse, Yoko Ono, Lenny Henry and Michael Clark to name but a few. Today it’s the home of a scrappy new hit musical, based on the Operation Mincemeat story, a plethora of ’scratch’ theatre performances, blockbuster and arthouse cinema, an exhibition on the site’s long history with the BBC, two

We recently hosted our second West London Chambers Charity Golf Day event! Alan Rides Chamber CEO said “Thank you so much to all the golfers who competed and dinner guests who attended! I hope you all enjoyed your evening at the Wyke Green Golf Club who are the only Golf club in Hounslow and first golf club going west from central London.

I would like to especially thank our lead sponsor Russell Finex plus Oasis and Radanks. This year, with double the Golfers we raised three times the amount from last year currently, at nearly £3500 for our two Ukraine supporting charities: Little Village and NishkamSWAT, your donations will make a huge


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difference! I would also like to thank our Kickstarter Abdi for all the hard work he put in to this year’s event!” We have booked 29th June 2023 for our third annual Golf Charity afternoon so please add it to your diary now and looking forward to setting new records next year

Scan the QR code to review the day’s play

restaurants, an airy communal space and a dalek guarding the front door! On Wednesday 14 July, Riverside Studios were pleased and proud to host the West London Local Chambers Business Breakfast. It was a wonderful opportunity to re-introduce our friends and neighbours to our building and our work and to gather together as part of the West London community, and to hear from our MP, Andy Slaughter and his latest thoughts on both local priorities as well as the latest news from Westminster. As ever with events such as this, new and existing networks were forged and built and friends and colleagues were able to enjoy an early morning coffee and pastry in the sun, with one of the best views in town to accompany them. Riverside Studios is a terrific place to not only enjoy great art and entertainment but is also a great place to hold events, meetings and more. Please do drop by or get in touch on events@riversidestudios.co.uk

Forthcoming Events Libya Trade Reception 16 September 2022 10.30 am – 2.30 pm

Spring Grove House, West Thames College, London Road, Isleworth TW7 4HS Charges are applicable

Ealing Business Breakfast 20 September 2022 8:30 am - 10:30 am

West Middlesex Golf Club, Greenford Road, Southall UB1 3EE Charges are applicable

Mediation & Arbitration Webinar

Tech Webinar 13 October 2022 10:00 am Zoom

University of West London Evening 13 October 2022 6:00 pm - 8:00 pm Paragon House

India Trade Conference 14th October 2022 10:30 am TBC

Spring Grove House, West Thames College, London Road, Isleworth TW7 4HS Charges are applicable

22 September 2022 10:00 am

Ealing Business Breakfast

Cost of Business/Living Seminar

Ealing Project, 1 High Street, Ealing Charges are applicable


29 September 2022 10.00 am -12.00 noon

Chiswick Park Enjoy-Work, 566 Chiswick High Road, London W4 5YA Free of charge

Police / Police/Safer Business Hounslow meeting 5 October 2022 8.30 am – 10.30 am

Food Court, Treaty Centre, High Street, Hounslow TW3 1ES Charges are applicable

Chiswick Business Breakfast 12 October 2022 8:30 am - 10:30 am

Chiswick Cinema, 94-96 Chiswick High Road, London W4 1SH Charges are applicable

2 November 2022 8:30 am - 10:30 am

Procurement/supply chain Webinar 3 November 2022 10:00 am Zoom

Business Awards 2021/2022 24 November 2022 6:30 pm - 11:30 pm

Clayton Hotel, 626 Chiswick High Road, Chiswick W4 5RY

Gala Dinner, Black tie event - three courses with pre dinner drinks reception. Award winners will be announced at this event, costs Involved. For anyone wanting to book a full table (10 places) please send us an email.

Please contact Sally Smith on sallysmith@hounslowchamber.org.uk or 07879 813817 or visit www.hounslowchamber.org.ukBackground for more information. vector created by BiZkettE1 - www.freepik.com let’s talkbusiness


new members

Welcome to our Khalil Arouni

Jo Brianti

MP Bharj

Chandeep Khosa

OAK Media Solutions Ltd

JLB Business Consulting

DL Business Clubs


736 Kenton Lane

53 Gunnersbury Ave

5 Alderney Avenue

99 Woodland Gardens






W5 4LP 07713 054195



07377 455530


07766 108585

07962 382442

khalil@oakmediasolutions.com www.oakmediasolutions.com






Raman Khandpur

Gwen Brewer Gwen Brewer Fire Engineering

Kate Moon

Kash Mueller

114 Power Rd

Little Village- Hounslow



Little Village, Treaty Shopping Centre

155 Brunswick Road

W4 5PY



07555 992809

07784 238702

W5 1AH



07384 962194



Jass Bolina

Simon Power

Major Linkers

Reconvert Scotland Ltd

556 London Road

Summit House



4-5 Mitchell Street




RJP Properties Ltd 69 The Grove Ealing W5 5LL 07956 475748 ray@rjpproperties.co.uk www.rjpproperties.co.uk

Ezra Gill W12Together SEIDs Hub Empire Way Wembley HA9 0RJ


Dimple Matharoo DQS UK Unit 5 Wallbrook Business Centre, Green Lane

0845 467 0126

07747 697171


07940 035826



07399 911066




Gillian Stafford


Mohammed Al-Shibibi Thames Times Group Limited - Trading


Raman Sharma Stylus Networks

Mohsen Hosny

Office Gold Building 3

London Green Bridge

566 Chiswick Business Park

Unit 1, Concord Business Centre


Concord Road

W4 5YA

W3 0TJ

Social Etcetera

as Signature Interiors

59 Haslemere Avenue

661 Fulham Road



W13 9UH


07870 185857

07599 897943

07411 410720

07456 560555









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New Members Rizwan Shahad

Felicia Biekarck

Marie Stirling

Tania Lewis

GFM Consultancy Ltd


Gunnersbury Estate (2026) CIC

Citizens Advice Hammersmith and

Newbank 2

13 Fauconberg Rd

Gunnersbury Park House


320 Hook Road


Popes Lane

Avonmore Library


W4 3JZ


14 North End Crescent

0207 193 0696

W5 4NH



0203 961 0291

W14 8TG


07971 238769



KT91NY rs@gfmcons.com www.gfmcons.com

Andy Bell Fulham Broadway Business Improvement District Ltd Fulham Broadway


Joshua Tatiah Your Comms Group The Charter Building Uxbridge UB8 1JG

Hammersmith & Fulham

07852 500186







Andrew Carruthers Ealing Project

James O’Meara

1 High St, London


W5 5DB

210 High Street

07962 112218





07500 783004 james.o’meara@barclays.com

Sam Liu

Niddhi Chhibba Hal Miran

Webfx Emea Limited

Heston Community School

146 New London


Heston Road


8 carlton road




0208 123 2690

0208 572 1931


Ealing W5 2AW 07455 922510 hal@mselect.com www.mselect.com

Javid Khan

nchhibba@hestoncs.org www.hestoncommunityschool.co.uk

Ragtwinber Singh Siddu SZ Solicitors 502 Great West Rd

Hounslow Town Centre Policing Team


3-5 Montague Rd



0208 571 1118



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Leading beauty player supports local charities Brand Architekts has a rapidly growing portfolio of innovative, added-value brands which are marketed and distributed to leading retailers in the UK and Internationally based in Teddington. Established in 1993, and acquired in 2016, Brand Architekts is one of the top 25 biggest beauty players in the UK, with a portfolio of brands spanning Skincare, Haircare, Bodycare, Bathing, Men’s, Gifting and Accessories. Each brand answers the specific needs of the consumer through a unique combination of nature, science and years of experience. Our brands are available on the high street in leading pharmacy and drugstore chains; in national grocery stores; on the platforms of global e-tailers; and through our own e-commerce websites.

The Hygiene Bank in Twickenham Ruils Independent Living in Teddington and more recently Richmond Carers Centre - Royal Marsden Cancer Charity - The Mulberry Centre (based at West Middlesex Hospital) MamaHaven To find out more about Brand Architeks visit www.brandarchitektsplc.com

BA’s Charity contribution Over the years, Chamber member Brand Architekts has supported many local charities big or small by donating many beauty products and have worked in collaboration with Hounslow and West London Chambers of Commerce in order to find local charities. As a company there are numerous charities that we continue to support:

Mama Haven was grateful to receive this wonderful array of beauty products for our mums. A chance for them to feel pampered and special which we distributed at our annual summer party. Products that were left were handed to our three children’s centre partners so all mums could benefit. A big thank you! 44

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Street Art b up local ar No doubt many of you may have already seen the exciting street art that has popped up the hoarding panels in Laurance Road, Hounslow. The artwork was design by a local artist Henry Jiver and his team and has so far received positive feedback from the

Plant a tree for the Jubilee!

In honour of the Queen’s Platinum Jubilee, Barratt London has planted 982 trees across its developments in the capital, including 112 trees at its High Street Quarter development in Hounslow. The trees were planted as part of The Queen’s Green Canopy (QGC) which aims to benefit future generations by enhancing and protecting our environment.

brightens rea local community. Not only does the artwork brighten the area and support local artists but prevents unsightly tagging which plagues some areas. The street art project is now looking for additional locations around Hounslow, if you have any areas which you feel would benefit and want to be part of this initiative, please get in touch with Henry who would be more than happy to chat to you or visit www.mrjiver.com Email: henry@mrjiver.com

The QGC is a tree-planting project to commemorate Her Majesty’s 70 years of service. The campaign was kickstarted by the Queen and The Prince of Wales over a year ago in March 2021, when the first Jubilee tree was planted in the grounds of Windsor Castle. Since then, a range of individuals and community groups have all been encouraged to “Plant a tree for the Jubilee” which can then be logged on the QGC online map where it is publicly available to view. To commemorate the 112 trees that were planted at High Street Quarter, Barratt London has placed a plaque next to one of the newly planted trees, highlighting to passersby the significance of the tree and its link back to the wider campaign. Ed McCoy, sales and marketing director for Barratt West London, said: “As well as celebrating HRH and her incredible 70 years on the throne, this campaign is a way for us at Barratt London to highlight our commitment to sustainability. In addition to this campaign, we’ve also pledged to become the first housebuilder to achieve net-zero greenhouse gas emissions by 2040, to building net zero carbon homes by 2030, and to purchasing 100% of our operational energy from renewal sources.” For further information visit https://queensgreencanopy.org/ and www.barrattlondon.com.

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5 minutes with

Felicia Biekarck VIVENDA.SPACE

What is your business all about? It’s all about making life flow. Helping people navigate the hurdles of disagreement and empowering them to design solutions that are tailored to the situation they are in. Mediation is a fantastic tool that allows for a very bespoke process that attends to individual needs.

Three words to describe yourself? Committed, multicultural,

Who are you?


I am a Peacebuilding Agent, specialised in Conflict Resolution

Ideal Customer?

Biggest gripe? That the public knows so little about the efficiency and effectiveness of conflict resolution alternatives like mediation, for example. For the most part, we are still living in the adversarial mindset, people need to know more about win-win, it’s proven even scientifically to be the best way ahead.

Your inspiration?

people navigate challenging

people who wish to improve on

situations, be it in business,

emotional health and EQ.

To empower people to make the best of life. Conflictive situations are part of anyone’s life. Theoretically, conflict can have a positive side and help you evolve and mature. But in realty, to be stuck in conflict will inevitably drain you of resources, at a financial and human level. The overall cost of unresolved conflict is rarely

idealistic, but in actual effect

I believe deeply that less is

Peace is efficiency! Just think

more. I had big moments in my

of how much time and energy is

professional career, but today

spent on every day’s arguments,

improving the “every-day” life

instead of actually being spent

quality of my clients, is my biggest

doing what was intended?


aware of these options. They are fast, inexpensive and effective.

Sporting Hero? My friend Robert Scheidt, one of the most talented sailors out there. But beyond his impressive medal collection, I admire him for his level of focus and dedication to the sport, where to be a winner

good relationships. Relationship

Philosophy in Business?

I know peacebuilding sounds

situations. People should be more

you need to work with nature

Anyone stuck in a dispute, and all

Biggest achievement?

ways to bring closure to unhelpful

My favourite quote by Ellie Wiesel “Mankind must remember that peace is not God’s gift to his creatures; peace is our gift to each other.”

and Emotional Health. I help

professional or personal life.

justifiable, and there are tested


Biggest tip for success? Relationships! Look after and nourish with clients and suppliers, obviously, but especially with the people that surround you on the everyday basis (at work and at home). When relationships are nourished, they’ll cherish with you in good times and be there for you in challenging ones. Peace is not a privilege. Peace is Health. VIVENDA.SPACE is a new Chamber member.

I believe deeply that less is more. I had big moments in my professional career, but today improving the “every-day” life quality of my clients, is my biggest goal


let’s talkbusiness

You You may may qualify to


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Freeman Carr accountants based in Chiswick serve clients in the surrounding areas as well as overseas. As a client of Freeman Carr, you’ll never have to speak to HMRC again, we take care of all queries on your behalf. We have a private online client area, so no more documents to sign and post back to us. We advise on business and personal tax matters, covering those often confusing areas for clients such as:

• Capital gains • Inheritance allowances • Cryptocurrencies

We adopt the latest technology available both for client data privacy and also for processing client advice and calculations. We have a convenient client login area online where documents are shared and where tax returns and accounts are approved electronically. Our proudest continuing achievement is to provide clients with a true understanding of their tax position and business finances as well as providing clear and normal communication, avoiding industry jargon in all our letters, emails and conversation.

• Appeals and investigations • Overseas income and non-domicile tax reliefs • As well as those otherwise unknown HMRC reliefs and tax breaks • Personal tax returns

Tel: 020 8742 8264 The Gatehouse, 2 Devonhurst Place Heathfield Terrace, London, W4 4JD

enquiries@freemancarr.com www.freemancarr.com