Hillingdon Business May 25

ANDREW BENNETTFISHER

It gives me great pleasure to introduce this edition of the Hillingdon Business Magazine—a vital platform that not only celebrates our business community’s successes but also reflects the entrepreneurial spirit and strength that drive Hillingdon forward.

Across the borough, new members are joining our Chamber every day—bringing with them fresh energy, new ideas, and valuable perspectives. This growing network not only strengthens our collective voice but creates richer opportunities for collaboration, learning and mutual success. As our community grows, so too does the benefit to everyone involved. This year, we have more reason than ever to be proud. Our recently concluded Growth Hillingdon programme marked a major milestone in our support for local enterprise. Designed to strengthen business resilience and unlock growth potential, the programme attracted interest from more than 300 businesses. Of those, 250 received tailored support and 200 successfully completed the programme.

We delivered hundreds of hours of expert advice, peer-to-peer learning and online masterclasses, but more importantly, we’ve witnessed real transformation: businesses hiring, scaling and reimagining their futures with new tools and renewed confidence. Growth Hillingdon has become a cornerstone of our local business ecosystem.

This success speaks volumes about the appetite for collaboration and learning among Hillingdon’s business community—and it’s exactly that spirit we’ll be celebrating on Wednesday 4 June, as the Hillingdon Business Expo returns to Brunel University London. With over 100 exhibitors, a lively programme of seminars, speed networking, and business showcases, the Expo offers a fantastic platform for connection and opportunity. It's where local talent meets local enterprise and where future partnerships begin. Open and free to all, the event exemplifies our Chamber’s mission: to create accessible, inclusive spaces where businesses of all sizes can connect, grow, and succeed.

I want to thank everyone who plays a part in making the Expo a success—our sponsors, volunteers, exhibitors and the Chamber team. Most of all, I want to thank the Hillingdon business community for your continued resilience, creativity and trust in the work we do.

We look forward to welcoming you to the Expo and to continuing our journey of growth, together.

Warm regards,

Andy Sharma CEO, Hillingdon Chamber of Commerce

Our Strategic Partners

Cover image by Raakesh Katwaesh Katwa

COUNCIL CELEBRATES 60 YEARS OF HILLINGDON

This year marks Hillingdon’s Diamond Jubilee. Commemorations began on 1 April and will continue throughout the year. Hillingdon Council has organised a range of events for residents and visitors alike to celebrate this historic milestone.

How the borough came to be

In 1963, the London Government Act resulted in the abolition of the old London and Middlesex councils to form the new metropolitan area we now know as Greater London. This brought together areas from Essex, Kent and Surrey into 32 boroughs –12 inner and 20 outer London.    Hillingdon, the second largest of these boroughs, formed by the amalgamation of the Borough of Uxbridge and the Urban Districts of Hayes and Harlington, RuislipNorthwood, and Yiewsley and West Drayton.

Initially, Hillingdon Council comprised 60 elected councillors and 10 appointed aldermen. The aldermanic seats were abolished in 1978 and, until 2002, the council had 69 councillors representing 22 wards. Following several boundary reviews over the years, the council now has 53 councillors representing 21 wards.   Initially, there was debate on what to name the new borough - Uxbridge was a contender but Hillingdon was ultimately chosen, likely due to its central location.

Initially, there was debate on what to name the new borough - Uxbridge was a contender but Hillingdon was ultimately chosen, likely due to its central location.

Green Lane, Northwood in the 1960s

The borough’s coat of arms was granted on 22 March 1965, and on 1 April 1965, the Local Government Act came into effect, officially establishing Hillingdon with its newly defined boundaries.

From 1965 to1986, Hillingdon operated in a two-tier local government system under the Greater London Council, much as we see in rural counties today with district and county councils. Since 2000, however, the Greater London Authority has adopted some of the council’s responsibilities, but the council continues to set council tax, collect precepts for essential services like the fire brigade and police, and deliver the high quality services residents expect.

Diamond Jubilee events

In Hillingdon, the commemorations started with a special service at St Margaret’s Church in Uxbridge on Sunday 6 April, which was attended by dignitaries and invited guests.

On 10 April, visitors to Eastcote House Gardens, one of the borough’s notable heritage sites, took part in a special trail to hunt down 60 treasures.

Throughout May and June, more fun, family events are being hosted across our libraries and heritage sites.

A pop-up exhibition highlighting the borough’s history during the past 60 years will be touring borough libraries and as the

first stop, it has been set up in the foyer of the newly-opened Uxbridge Library in the Civic Centre.

A ‘Heritage Roadshow’ is also visiting all council libraries to record the memories of local people. Residents are invited to share their stories by booking in a 30-minute session and their tales will form part of a future commemorative exhibition and added to the council’s permanent archive.

A ‘Heritage Roadshow’ is also visiting all council libraries to record the memories of local people. Residents are invited to share their stories by booking in a 30-minute session and their tales will form part of a future commemorative exhibition and added to the council’s permanent archive.

Queen Elizabeth II and Prince Phillip in Uxbridge, 2002

Civic Centre from the Lobster Pot car park, Uxbridge.

Children are being encouraged to imagine and then build homes from both the past and the future during special STEM-themed Lego construction sessions in libraries with sessions taking place at various dates and locations during May.

The main event for the Diamond Jubilee celebrations is the Mayor’s Picnic in the Park, on 7 June at Cowley Recreation Ground. Residents are encouraged to bring a picnic and something to sit on and enjoy a range of entertainment, with music dance and family fun from inflatables to arts and crafts. Find out more at discover.hillingdon. gov.uk/picnic-in-the-park

The council also introduced a new parks enhancement programme to celebrate the

milestone, with a £1 million investment in five borough parks for 2024/25, this includes Barra Hall Park, Hayes; Bessingby Park, Ruislip Manor; Churchfield Gardens, Ruislip; The Closes, West Drayton and Fassnidge Park, Uxbridge. More parks are set to receive upgrades during 2025/2026 through the scheme.

Community projects funded through the council’s Chrysalis programme, completed this year, will receive a special commemorative jubilee plaque. The Chrysalis programme invites residents to bid for funding on projects which enhance the community, from buying new playground equipment to the refurbishment of community buildings. Find out more at www.hillingdon.gov.uk/chrysalis.

“Hillingdon has a wonderfully rich history, and this latest milestone has provided us with a great opportunity to bring communities together and celebrate the brilliant borough we all live in."

Cllr Eddie Lavery, Hillingdon Council’s Cabinet Member for Community and Environment, said: “Hillingdon has a wonderfully rich history, and this latest milestone has provided us with a great opportunity to bring communities together and celebrate the brilliant borough we all live in.

“Some great events have been organised with opportunities to explore the borough, or share your own memories of it, so keep an eye on the council’s website and social media channels for more details.”

Find out more about all the Diamond Jubilee events and activities at www.hillingdon.gov.uk/hillingdon-60

The East Court, Brunel University, c1977

Heathrow Airport main entrance, c1985

Highlights since Hillingdon was created

1 April 1965 - London Government Act comes into effect, the London Borough of Hillingdon established.

9 June 1966 - Brunel University awarded Royal Charter.

10 January 1967 - Hillingdon Hospital opens.

1968 - Compass Theatre established in Ickenham.

1972 - Completion of Chequers Square and Market Square redevelopment in Uxbridge.

1973 - The Pavilions Shopping Centre in Uxbridge opens.

1977 - Beck Theatre built in Hayes.

28 April 1979 - New Civic Centre opens in Uxbridge.

6 June 1986 - Stockley Park officially opens for business (further developments 1990-1998).

25 June 2002 - Queen Elizabeth II’s Golden Jubilee visit to Uxbridge.

April 2007 - Start of lottery-funded restoration of Manor Farm, Ruislip.

1 June 2010 - Botwell Green Leisure Centre and library opens.

30 March 2018 - Exhibition and visitor centre at the Battle of Britain Bunker, Uxbridge opens.

November 2024 to February 2025 Draft vision to revitalise Uxbridge town centre being consulted on.

Stockley Business Park

Hillingdon Hospital

Uxbridge town centre

WORK BEGINS ON NEW HOMES AND LIBRARY IN YIEWSLEY

Hillingdon Council marked the start of the first phase of construction on its Yiewsley redevelopment project, which will create 95 affordable homes, with a recent groundbreaking ceremony (Tuesday 1 April).

Supported by grant funding from the Greater London Authority, the scheme will deliver a mixture of one, two and three-bed homes across two sites; 45 on the former swimming pool site at Otterfield Road and 50 at nearby Falling Lane, alongside an enhanced replacement library and community facility, and park improvements at Yiewsley Recreation Ground.

Cllr Jonathan Bianco, Deputy Leader of Hillingdon Council and Cabinet Member for Corporate Services and Property and Cllr Steve Tuckwell, Hillingdon Council’s Cabinet Member for Planning, Housing and Growth were joined by representatives from Bugler Developments, who will be carrying out the construction works, at Otterfield Road for the ceremony.

The development will also include the installation of air source heat pumps and solar panels to help reduce energy costs for future residents and support the council’s ambition to reduce carbon emissions.

Cllr Tuckwell said: “This is another great example of how we are utilising brownfield land near our town centres to create muchneeded affordable housing and further investment into the area.

“With properties in high demand, it’s fantastic that this project will deliver 95 new homes for our residents, alongside improvements for the whole community with an improved, larger library and park upgrades.”

Andy Bugler, Bugler Group CEO said, “It was great to welcome many representatives from Hillingdon Council to our groundbreaking ceremony at a sunny Otterfield Road.

As Hillingdon is our neighbouring borough, it is wonderful to be building on our relationship with the council’s housing team, following the successful completion of our projects at Acol Crescent in Ruislip and Sullivan Crescent in Harefield, as well as our ongoing project at Charville Lane in Hayes.

“Otterfield Road will see 45 new homes and a library built in Yiewsley, and, following today’s

Harefield Centre appeals for more dog fosterers

Dogs Trust Harefield is appealing for more animal lovers to volunteer as foster carers.

Foster carers provide temporary homes for dogs until they find a permanent home.

The appeal has been issued as the charity continues to receive high numbers of enquiries from people facing the heartbreaking decision to rehome their dogs.

Through its Home from Home scheme, foster carers open their homes to dogs for anything from a few days up to several months.

All costs are covered by Dogs Trust, including food, bedding, grooming and vet treatment.

Foster carers help free up space in the rehoming centres and lets the charity see how each dog behaves in a home environment. The centre is currently looking for fosterers who are over 18, have their own garden or regular access to an outside space and with no children aged under 10 in the home.

For more information visit: www.dogstrust.org.uk/foster

milestone event, the Bugler team are looking forward to progressing construction work on site.”

The plans were approved by Hillingdon Council's Planning Committee in December 2023 and proposals were shaped using feedback from residents.

The site at Otterfield Road is projected to complete in autumn 2026. Work will soon begin on the Falling Lane site.

For more information visit: www.hillingdon. gov.uk/yiewsley-redevelopment

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COUNCIL APPROVES PLANS TO TACKLE AIR POLLUTION

Hillingdon Council’s Air Quality Action Plan (AQAP), a five-year vision for tackling air pollution and protecting the health and wellbeing of residents, was approved for consultation by the council’s Cabinet on 10 April.

The document sets out how it intends to improve air quality by reducing pollutant emissions and reducing residents’ exposure to pollution.

It also highlights the council’s ambitions, which include:

• Reducing and mitigating against pollutant emissions

• Removing inequalities in exposure to poor air quality and protecting vulnerable residents

• Using planning measures to ensure development doesn’t negatively impact air quality

• Raising awareness of the health impacts of poor air quality

• Achieving the World Health Organisation (WHO) air quality guidelines as quickly as possible.

The council already has a strong record of tackling air quality issues, such as vehicle engine idling, with more fixed penalty notices issued for this offence than any London borough. And many schools already work with

the council to minimise car journeys by using walking maps and sustainable travel plans.

The AQAP will build on this foundation and identifies five priority areas to focus on:

• Monitoring and reporting (including creating more sites capturing data on ultrafine particles around Heathrow Airport to inform further actions)

• Enhancing the urban environment

• Cleaner transport

• Protecting the vulnerable

• Education and awareness

Cllr Eddie Lavery, Hillingdon Council’s Cabinet Member for Community and Environment, said: “We have a duty of care to protect the health and wellbeing of residents, and this action plan is a commitment to build on our

existing progress and to prevent unnecessary pollution where we can.

“Air pollution poses a range of health risks to residents of all ages but particularly the vulnerable. While we will continue to monitor pollutants and protect residents with a range of mitigation measures, we also remain deeply concerned how any proposed expansion of Heathrow could further impact this and will continue to oppose these detrimental plans.”

This AQAP 2025-2030 is a statutory document and has been produced as part of our duty to London Local Air Quality Management. The plan will go through consultation with stakeholders and residents later this year before being formally adopted.

For more information visit: www.hillingdon.gov.uk/airpollution

4th data centre for Bulls Bridge

Hayes is already a major location for data centres, and yet more are planned. The latest proposal comes from Ark Data Centres who have applied for planning permission to build a fourth block on the development they have under way at the former Bulls Bridge Industrial Estate, on the Grand Union Canal.

Subject to the receipt of approval it will be constructed on a triangular site between the Canal and the railway line that was formerly occupied by the Addison Lee private vehicle hire company. As well as another data centre there will be associated energy and water installations and a landscaped area for staff. Separately the Council is being consulted by Ealing Council about a planning application from Global Technical Reality to build four

data centres on the former International Trading Estate in Trident Way Southall which adjoins the Paddington Branch of the Grand Union Canal.

Colt Data Centres will also be submitting a planning application to build four more centres in addition to the ones under construction at Beaconsfield Road (off Springfield Road).

HILLINGDON COUNCIL WELCOMES NEW MAYOR

The new Mayor of Hillingdon was formally voted in at the Annual Council meeting on Thursday, 8 May.

Cllr Philip Corthorne was officially elected as the new Mayor of Hillingdon, replacing outgoing Mayor, Cllr Colleen Sullivan, as the borough's first citizen and ceremonial head for the forthcoming year.

The role of the Mayor is an important one: They act as a symbol of authority, indicated by the ceremonial robes and chains of office, and also as a connection between the history of the borough and the present day, showing its continuity over the years. The position is also a symbol of an open society, with the Mayor hailing from any class, gender or ethnic background.

During his term as Mayor, Cllr Corthorne will undertake all civic ceremonial duties in the borough. This includes attendance at key events, including Remembrance Day services and greeting any members of the royal family visiting the borough. He will also chair meetings of the full council.

The new mayor will be assisted in his duties by the new Mayoresses, his wife Fiona and daughter Hannah, and Cllr Reeta Chamdal who was appointed to the position of Deputy Mayor.

Speaking of his appointment, Cllr Corthorne, said: “It's a great honour to be the next Mayor of Hillingdon and I will do my best to continue to build relationships in the community, meet individuals and residents who are making such positive contributions to our wonderful borough. I look forward to being able to represent the borough, and our communities, while carrying out my official duties.

One of Cllr Corthorne’s first big events will be the Mayor’s Picnic in the Park which takes place at Cowley Recreation Ground,

on Saturday 7 June and will, this year, celebrate the borough’s Diamond Jubilee.

Cllr Corthorne has been a Ruislip resident for most of the period since 1970 and was first elected as a councillor in 1993 representing West Ruislip and then Ruislip wards. For many years, he served in the council’s Cabinet and held responsibility for a wide range of services, including housing, social services and environment.

During his year of office, Cllr Corthorne is keen to support volunteers, particularly young volunteers, in Hillingdon.

He said: “There is so much goodwill and public spiritedness in our borough, and I’d like to harness that to help benefit even more of our communities.

“I’m also keen to help businesses in the borough create even better connections and partnerships with one another, as I see this an opportunity to build on the excellent work already being done."

“I’m also keen to help businesses in the borough create even better connections and partnerships with one another, as I see this an opportunity to build on the excellent work already being done. I’m open to suggestions from local businesses and other organisations and keen to hear their ideas.”

Cllr Corthorne has chosen two charities to fundraise for during his mayoral year. Those are SEND Family Support, which provides support to those caring for people with special educational needs and disabilities, and the Hillingdon Stroke Support Group. Having suffered a stroke in 2017, Cllr Corthorne has personal experience of having to work to recover his speech, which is part of the work the group undertakes with stroke survivors.

In his leisure time, Cllr Corthorne’s interests include cricket, football and travel. He has four adult children, and a new baby granddaughter called Jemima.

Looking back at her year, outgoing Mayor, Cllr Colleen Sullivan, said: “I have thoroughly enjoyed attending so many events and meeting our residents, who work tirelessly for the benefit of their communities, and make our diverse borough such a wonderful place to live, work and visit.

“It has been a remarkable year and one I will never forget. I have so many fond memories, and it’s been an honour to serve as Mayor.”

If you'd like to invite the Mayor to attend an event that you are organising, please use our online form www.hillingdon.gov.uk/ invite-the-mayor-form, or email mayor@hillingdon.gov.uk.

The new Mayor of Hillingdon, Cllr Philip Corthorne

ASK AN EXPERT

SHIVANI HALFORD

Founder and CEO of Pink Fluff HR Consultancy talks about how to handle difficult conversations at work - without making things worse.

Tough talks are part of running a business and it is the most common topic we are asked for support on, so for this edition, I thought we would answer this question in more detail.

Let’s be honest – no one enjoys them.

Talking to someone about underperformance, poor behaviour or a personal issue at work isn’t top of anyone’s fun list. It’s awkward. Emotions run high. And the risk of getting it wrong feels huge.

In our experience, most workplace situations that spiral out of control have one thing in common: a difficult conversation that never happened.

So what do people do? They stall. Let it slide. Hope it’ll sort itself out. Or they go in too hard and spend days second-guessing how it landed.

But here’s the truth: avoiding the conversation is almost always worse than having it.

Left unspoken, problems fester. Morale dips. Productivity suffers. And sometimes you end up with a grievance or tribunal claim – all because one uncomfortable chat never took place.

Handled well, though, these conversations can strengthen relationships. They create clarity, rebuild trust and give people the chance to reset or improve.

You don’t need to be a therapist or legal expert. You just need to plan it out and lead with humanity.

Let’s break it down.

1. Preparation is your secret weapon

If you only remember one thing, make it this: the worst conversations are the ones done on the fly.

Before you start, think about:

• What exactly happened? Be specific, not vague.

• What’s your outcome? A reset? Support? A formal step?

• Could something else be going on for them – stress, burnout, health issues?

• Where do you stand legally? If this could lead to formal action, get HR advice first.

Also check in with yourself. If you’re angry or flustered, you’re not ready. Get calm before you go in.

2. Timing and setting matter more than you think

There’s no perfect moment – but there are definitely wrong ones.

Don’t raise it in a group Zoom, or right before the weekend. Aim for a calm moment when you both have headspace.

Give notice – a quick “Can we catch up this afternoon?” is enough. Keep it private and neutral. Your aim isn’t to catch someone out –it’s to understand and move forward.

3. Start human, stay clear

Begin gently: “I’d like to talk something through and get your viewpoint as well.”

Human Resources is crucial for any business, no matter its size. By outsourcing HR to a trusted partner like Pink Fluff, you’ll save time, reduce risk and focus on growing your business.

Then be clear and specific. “There were three missed deadlines last month, which delayed the team” is more helpful than “You’re not pulling your weight.”

Stick to behaviour and impact – not personality. It’s about facts, not feelings. Clear is kind.

4. Listen like you mean it

Once you’ve spoken, pause. Let them talk. There may be context you weren’t aware of.

Ask open questions. Show that you’re open to hearing their side. It’s not about catching people out – it’s about giving them a fair chance to be heard.

Listening builds trust – even when things feel tense.

5. Follow up and move forward

The conversation is just the start.

Follow up in writing. Summarise what was discussed and note any agreed steps. Offer support if it’s needed and if things don’t improve, you’ve got a clear record to build on.

Consistency and fairness protect both your people and your business.

The final word

These conversations will never be easy –but they don’t need to be scary.

Handled properly, they clear the fog, build trust and help your team grow.

If you ever feel unsure where to begin, remember – Pink Fluff HR is always here for the tough stuff.

Ready to take the stress out of HR? Get in touch with us today on

BUSINESS LEADER OF THE YEAR CREDITS WIFE WITH THEIR SUCCESS

Stuart Hart, Director of Home Instead Ruislip & Harrow, talks to Sarah Dale about winning Business Leader of the Year –and why his wife Caroline is integral to the company’s success.

Winning Business Leader of the Year and Business Service Company of the Year at the inaugural Hillingdon Chamber of Commerce Business Awards held in January was a “huge surprise” for Stuart Hart, Director of Home Instead Ruislip & Harrow.

Stuart and his wife Caroline bought the Ruislip & Harrow franchise of Home Instead in 2016 and are proud to support tailored, individual care to their clients.

“Winning was a huge surprise, but most of all it’s recognition for my team and my employees for the quality, consistency and care we provide for residents within Hillingdon,” says Stuart, who joined the Chamber several years ago.

“It was nice to share the evening with some of our team and we all went on stage together to receive the award.”

Stuart, who worked in banking before he moved into the care sector, says his leadership style is being clear on the purpose of Home Instead Ruislip & Harrow, which was rated Good at its last CQC inspection and Outstanding for being Well Led.

“I insist that we do what we say on the tin, that Home Instead is a provider of exceptional care to all its clients, most of whom are private clients," he says.

“Our clients pay for their care and expect the very best and that’s what we drive the care team to deliver. That is provided by the support that we give and the ongoing training we provide to all our care professionals out in the field.

“When we bought the business, the office needed some restoring and some TLC and over time, we have brought in various tech improvements. We have also bought a Raizer chair, an expensive bit of kit which helps lift clients if they have fallen at home but do not need paramedic assistance. We also have a camera system for clients’ TVs to help them manage their medication and communicating with remote family members.”

Looking ahead, Stuart’s focus is continuing to grow the family-owned business, which has around 80 clients and 50-60 staff members.

Stuart and Caroline’s son, Oliver, joined as Business Development Manager last June and leads on the digital marketing and IT support of the organisation.

“We are very focused on dementia care,” he adds.

“Over the past 10 years, the number of cases of dementia has grown. We go into the community to offer free dementia training to local companies and shops in the high street on how to make their organisations more dementia-friendly. We want more people to feel comfortable in the community. The reality is that between 60 and 70 per cent of our clients are on a dementia journey.”

Like many businesses in the region and across the UK, recruitment and retention is a challenge for the care provider, but Stuart says they have a low staff turnover rate for the sector.

“We pay staff very well,” he says. “And we are also employing more people on a full-time basis. We have a Home Office licence to employ people with the appropriate visa status.

“The rise in employers’ National Insurance contributions has created a relatively large increase in our overheads and while the rise in minimum living wage increase has not affected us as we pay in excess of that, National Insurance has made us sit down with a very sharp pencil and look at how we can deal with it without passing the cost on to our clients.”

Having the Chamber’s support is a huge help says Stuart.

“Andy Sharma has made the Chamber far more attractive to businesses like ourselves,” he says.

“He has put together a nice team of people who really do make every effort to ensure that the networking events appeal to small businesses like us. We are always open to other collaborations with Chamber members, having been supported by a member who is a solicitor. The Chamber is about building connections and raising awareness of our businesses to the community.”

Home Instead Ruislip & Harrow has also attended the annual Expo and part of Oliver’s role is attending Chamber events.

“Something I learned many years ago is that people buy from people first and if you know someone who does a particular service that you’re looking for and you like them, then you are more likely to partner with them,” adds Stuart.

Stuart says that he and Caroline make a great leadership team. Caroline’s family has owned care homes in Devon for many years and when the couple started looking for a business venture, they knew that it would be in the care sector.

“Caroline brings an awful lot to the business,” he says. “She works with the office team and is a big one for recognising various events throughout the year for everyone. We also host a monthly community club for clients and residents in the community to join us for tea, cake and entertainment. It’s a free service and is a great way for people to spend time together. Caroline is so good at putting things together and managing events like that whereas my focus is at the strategic level and finances and building the brand with Oliver.

“We both bring two very different skillsets to the business which are complementary. We certainly wouldn’t be where we are today without Caroline.”

For more information about care services and job vacancies, visit www.homeinstead.co.uk/ruislip-harrow

“Our clients pay for their care and expect the very best and that’s what we drive the care team to deliver. That is provided by the support that we give and the ongoing training we provide to all our care professionals out in the field."

BUSINESSES SEEK ACTION ON ‘LOST GENERATION’ OF WORKFORCE

The economic benefit of tackling the NEET challenge could add £69 billion to UK output

The British Chambers of Commerce (BCC) is warning of a lost generation unless the Government urgently tackles the jobs crisis among young people.

It says immediate action is needed to remove barriers preventing almost a million people in Generation Z from engaging with work, education and contributing to society.

Among the recommendations in a new report, the BCC is calling for ministers to:

• Invest in support to help young people into work

• Support SMEs to take on and train young people

• Increase workplace health support for firms to address staff health problems early and keep people in jobs

• Set a target of reducing the proportion of young people not in employment, education of training (NEETs) to that of the Netherlands

The report has been produced by the BCC’s People and Work Challenge Group, drawing on expertise from Chambers, Business Council members, think tanks and charities.

It highlights that the economic benefit of tackling the NEET challenge could add £69 billion to UK output. And it calls for the Government to align its response to the issue across all departments as the problem is likely to worsen in the short term.

The report also calls for business to look for ways to open up employment opportunities to young people, as just 13 per cent of firms currently have specific recruitment, training or retention plans for under 25s. SMEs in particular are missing out on the benefits of a targeted approach to youth employment.

Data from the Office for National Statistics shows the number of NEETs has risen by more than 110,000 between the end of 2023 and 2024. In October to December 2024 there were 987,000 NEETs. This included 392,000 unemployed and 595,000 economically inactive.

Research by the Kings Trust shows that one in four people classified as NEETs would like to work but cannot, due to mental health problems. More than half (52 per cent), said the longer they were unemployed the harder they were finding it to get work, while 45 per cent said being out of work meant they had lost confidence in their skills.

Shevaun Haviland, Director General of the British Chambers of Commerce, said:  “The UK’s active workforce is rapidly ageing, while the number of young people who are not in employment, education or training is at its highest level for a decade.

“Generation Z face a double whammy of increasing barriers to entering the workforce, and reducing opportunities as the number of vacancies continues to fall.

“But research shows the longer we leave this pool of talent to drift away from the workplace the harder it becomes for them to engage.

“The Government has recognised the issue, with schemes such as the Youth Guarantee and its post-16 strategy, but a more collaborative approach is needed across different departments to deliver the change needed.

“Employers recognise that they also need to step up to the plate. But the rising tide of cost pressures from the Employment Rights Bill, rising National Insurance Contributions and the National Living Wage, are making this increasingly difficult.

“Government must support SMEs to take on more young people and train them for the jobs of the future. Chambers are already playing a role by bringing businesses and education bodies together to fix the disconnect. But unless more comprehensive action is taken a whole generation is at risk of being cut loose from society.”

“The UK’s active workforce is rapidly ageing, while the number of young people who are not in employment, education or training is at its highest level for a decade."

Shevaun Haviland, Director General of the BCC

CHAMBER PREMIUM MEMBER

RENAULT TO OPEN TWO NEW SITES

Andy Bennett-Fisher, Head of Business West

London

at

Renault Retail

Group, tells Sarah Dale why they joined Hillingdon Chamber of Commerce as a Premium Member.

Renault Retail Group, owned by Renault, is inching closer to opening two new sites in Battersea and Park Lane.

The company, which is owned by Renault, has 15 sites across the UK – six in London circling the M25, five in Bristol, two in Wales and two in Manchester.

“The building works should finish in July and September this year,” explains Andy Bennett-Fisher, Head of Business West London.

“Both are brand new builds for us and will increase our footprint and bring something different to the group.

“Renault, Dacia and Alpine are exciting brands to be part of as they are leading the way in electric with the iconic Renault 5 making a phenomenal return and getting Car of the Year 2025. This will be followed by another icon: the Renault 4. Dacia has introduced one of the most affordable electric vehicles with the Spring and Alpine has introduced a new addition with the A290 all electric sports car.”

Renault Retail Group sells new cars and vans including Renault, Dacia and Alpine,

used cars and vans, services all makes of vehicles and sells trade and retail parts.

They joined Hillingdon Chamber of Commerce last November as Premium Members.

“We joined because we want to work with the local businesses and get known in the local area as we have been in Hayes for four years,” says Andy.

“We believe we are not well known for servicing cars and vans along with doing smart repairs and trade parts. The Chamber gives us the chance to meet other business owners and hopefully forge great working relationships and where possible support local businesses in the Chamber. It also give us opportunities that under normal circumstances we would not get such as meeting MPs, visiting the houses

of Parliament and contributing to other great events.”

The biggest challenge facing Renault and across the motor trade is achieving the electric targets set by the Government.

“That is our biggest challenge and the possible fines that we may incur if we do not achieve the Government’s targets,” he adds.

“Recruitment can be tough as many people within the motor trade decided to pursue other avenues after Covid. The Chamber has helped by introducing us to colleges that we are now working with to help get the next wave of apprentices to join the motor trade.”

Since Renault Retail Group was established in 1996, they have sold over 350,000 vehicles in the UK.

“We believe we are not well known for servicing cars and vans along with doing smart repairs and trade parts. The Chamber gives us the chance to meet other business owners and hopefully forge great working relationships and where possible support local businesses in the Chamber."

Andy Bennett-Fisher and the team

Photography by Raakesh Katwa

INVESTING IN LOCAL TALENT:

BECK THEATRE’S SUMMER YOUTH PROJECT RETURNS

Each summer, the Beck Theatre becomes a stage not just for performances, but for transformation. The Summer Youth Project is a two-week experience that brings together young people from across Hillingdon to rehearse and perform a full-scale musical alongside theatre professionals.

For many, it’s their first time on stageor even inside a theatre. The project builds confidence, encourages collaboration, and leaves participants with a lasting sense of pride, all while developing real-life skills in a fun, inclusive environment.

None of this would be possible without the support of our local community and partners. Through sponsorship, businesses can directly support young people, gain positive visibility, and demonstrate a meaningful commitment to the local area.

The Beck is more than a stage, it’s a platform for opportunity. From nurturing future talent to offering versatile venue hire, we’re proud to support Hillingdon in every way we can.

To learn more about how your business can get involved, visit becktheatre.org.uk and download our Sponsorship Proposal today.

photograph by Rishi Rai

Discover, Connect, Thrive:

Hillingdon Business Expo returns on Wednesday June 4th

Get

ready, Hillingdon - our biggest business celebration of the year is back!

The Hillingdon Business Expo, now in its 11th year, returns on Wednesday 4 June 2025, taking place once again at Brunel University London’s magnificent Indoor Athletic Centre. Organised by the Hillingdon Chamber of Commerce, this muchanticipated event is your front-row seat to the energy, innovation, and entrepreneurial spirit powering our local economy.

This isn’t just another business exhibition— it’s a high-impact, high-energy day packed with opportunity. Whether you’re a bold

startup looking to make your mark, an established company keen to showcase your growth, or simply curious about the thriving business scene on your doorstep, the Expo offers something for everyone.

Over 100 local businesses will be exhibiting—spanning everything from tech and finance to food, design, logistics, retail, and more. The sheer variety on display reflects the dynamism of Hillingdon’s economy and provides visitors with an unrivalled chance to explore what’s happening right here in our borough. For businesses, it’s a golden opportunity to boost your visibility, connect with new customers, and forge strategic partnerships—all in a single day.

But the Expo is more than a showcase. It’s a powerful day of connection, learning and inspiration. Attendees can tap into a full programme of keynote talks, hands-on seminars, and rapid-fire speed networking sessions designed to spark ideas and open doors. You’ll leave with fresh insights, useful contacts, and maybe even your next big opportunity.

The choice of venue—Brunel University London—further underscores the event’s commitment to innovation and forwardthinking. The university has long been a hub of research, talent, and technological development, and its involvement highlights the increasingly important partnership between education and enterprise. As local businesses navigate changing market

demands, this connection with academic institutions offers invaluable access to knowledge, skills, and future-ready thinking.

Crucially, the Expo is completely free to attend and with a small fee you can exhibit. That’s right—there are no barriers to getting involved. This open approach ensures that businesses of all sizes and individuals at all stages of their professional journey can benefit from the experience. Whether you're a business owner, job seeker, student, investor, or simply someone interested in the local economy, there is value in being part of this event.

We’re incredibly grateful to our sponsors, whose commitment and support make this event possible. Their investment allows us to create a professional, inclusive, and exciting experience for everyone involved— and their backing is a powerful statement of confidence in our business community. These partnerships are essential to delivering a high-quality, inclusive experience for all participants and visitors.

Beyond its professional value, the Hillingdon Business Expo also offers a welcoming and enjoyable experience. The day also includes prize draws, live demos, entertainment and performances and finishes with a buzzing drinks reception—because business should be enjoyable, too.

The Hillingdon Business Expo stands as a powerful statement of confidence in our local economy. It is a celebration of what we have achieved as a community—and an expression of our collective ambition for the future. At a time when collaboration, resilience, and innovation have never been more important, the Expo reminds us that we are stronger when we come together.

So don’t miss out. Book your stand and your visitor ticket. Mark your calendar. Tell your colleagues, customers and suppliers. Invite your neighbours. Whether you're exhibiting or visiting, the Hillingdon Business Expo is your chance to be seen, be inspired, and be part of something truly local and truly special. Find out more and register now via the Hillingdon Business Expo page—we’ll see you there! www.hillingdonchamber.co.uk/expo/ or scan the QR code

“The benefit of attending or exhibiting is in the quality of new connections you will make with thriving local businesses. At the expo, there’s opportunity for all. I advise anyone thinking of exhibiting or attending to give it a go. You have everything to gain, and it will give your business, your social media, and your team a positive boost.”

Mark Hodgkinson - Cfone

HRUC APPRENTICESHIPS & SKILLS

Meeting local and regional skills needs

HRUC Apprenticeships & Skills is an industry leading training provider, part of Harrow, Richmond & Uxbridge Colleges (HRUC), providing a range of apprenticeships and professional development opportunities for businesses. The HRUC portfolio also includes three further education colleges and the West London Institute of Technology, providing higher technical STEM qualifications.

As a well-established college group, through our high-quality provision, we are focused on training the next generation of industry professionals and providing upcoming talent to meet local and regional skills needs for businesses like yours. With highly-skilled and expert teaching staff, we have the ability to provide training for many industry sectors to bridge critical skills gaps, including priority areas such as electricians and plumbers, healthcare workers and a pathway to careers in the aviation industry.

Strong for skills

During our recent Ofsted visit we were rated “Strong” in the Enhanced Skills Inspection, which highlights the contributions we make to meeting the skills needed by the local economy. Notably the Ofsted report referenced how we work very effectively with a diverse range of employers and stakeholders to understand local and regional skills needs and how proactive we are in responding to these needs. Through our well-established partnerships we are preparing our students for their future careers including co-designed programme content, meaningful industry-related work experience, opportunities to connect with employers, like you, via our new Industry Skills Weeks, access to live briefs, industry visits and more!

We are proud to have set up a groundbreaking and award-winning initiative - Heathrow Inclusive Learning Partnership (HILP), working

closely with Heathrow and over 20 of their strategic partners. This collaborative effort is aimed at empowering SEND (Special Educational Needs and Disabilities) students, providing them with real-world learning experiences in the airport’s supply chain to bridge the gap between education and industry.

Meeting business needs

Working closely with our business community enables us to keep our curriculum relevant and develop further opportunities to improve the skills in our region to support economic growth and create a pipeline for the future workforce.

With over 60 years of experience we are committed to helping businesses with their training, development and recruitment needs. We can help you to upskill your existing staff or support you to onboard new talent through hiring an apprentice via our highly-successful apprenticeship scheme and provide you with

access to suitable candidates to interview for your existing roles, through our programmes that support people back into the workplace. Plus we also deliver professional courses with flexible delivery modes to meet organisational needs, so training can be accommodated in a way that suits you best.

We link in with businesses to create opportunities to connect directly with our students, such as setting a business project or challenge to a group of students, providing a short work experience placement or a longer-term placement for a T-Level student.

Interested in working with us more closely or finding out about how we can help you with your recruitment needs?

We’d love to hear from you. Please get in touch at employers@hruc.ac.uk or call us on 01895 853780.

As a well-established college group, through our high-quality provision, we are focused on training the next generation of industry professionals and providing upcoming talent to meet local and regional skills needs for businesses like yours.

HRUC students share their experiences of work placements at a recent employer-focused event on campus.

SPOTLIGHT ON EASTCOTE DISTINCTIVE & VIBRANT

Located in Hillingdon between Ruislip in the West and Pinner to the East but is itself a very distinctive town with a vibrant High St located along Field End Road with Old Eastcote village in the North.

The housing was mainly built in the 1930’s as part of the Metroland era. More recent development includes conversion of offices into flats and apartments and a major new build on a former Ministry of Defence site.

The local MP is the Rt Hon David Simmonds. Councillors for Eastcote are Nick Denys, Ian Edwards who is also Leader of the Council & former Mayor Becky Haggar OBE.

History and facilities

Residents and visitors enjoy Eastcote because it packs in so much, into a relatively compact area. It is a popular place to live with excellent shops and facilities.

Eastcote Village surrounds a park-based conservation area that includes the Cricket pitch, Eastcote House Gardens and Haydon Hall Park on the upper slopes of the River Pinn. An adjoining conservation area, Eastcote Park, includes some of the south part of Eastcote Village.

Eastcote has a lot of history with originally three great houses, one of which remains.

Highgrove House now made into flats and Eastcote House Gardens that retains some original buildings and an award winning garden.

It also had an outstation of Bletchley Park called Pembroke Park during WW 2 featuring the legendary Bombe machines. Operations continued on the site, including the use of two Colossus code breaking machines, until GCHQ moved to a new

purpose-built site in Cheltenham in February 1954. A commemorative plaque was erected by the Ruislip Northwood & Eastcote Historical Society and Eastcote Residents Assn in 2014. The name of the site changed later to RAF Eastcote & was sold for development to George Wimpey (later Taylor Wimpey) in 2007, with plans for the construction of 385 new homes.

Care and education

There are excellent primary schools in Eastcote: Grangewood School, Coteford Junior School & Newham School. Bishop Ramsey C of E Secondary School is located in the North of the Constituency. GP surgeries and Dentists are mainly located near the centre of town. Alternative medicine includes the practice of Homeopathic Registered Dr Shamini Singh Sacdev, who has her own clinic in the town. There are a number of Churches in the town St Lawrence Church of England, also Catholic and Methodist congregations and nearby the Shree Swaminarayan Hindu Temple - Vadtal Dham.

Eastcote Village surrounds a park-based conservation area that includes the Cricket pitch, Eastcote House Gardens and Haydon Hall Park on the upper slopes of the River Pinn.

The Ascott

The commemorative plaque at Pembroke Park

Retail and Leisure

The town has two medium sized supermarkets Aldi and Sainsbury, a Tesco express plus a Budgens collocated with the Service station near Black Horse parade in the old part of the town. There is in addition a whole variety of smaller food shops serving the community with delicacies from many countries. The town benefits from a large central car park on the East side of Field End Road and station car parks as well. The Eastcote Post Office is conveniently colocated with the Forget Me Not card & gift shop.

Eastcote has four main pubs. The Ascott centrally placed. Its name harkens back to earlier days when that was the name for the area. The Black Horse is in the historic old centre of Eastcote. The Case is Alerted is adjacent to the River Pinn which flows through nearby, on its way to Ickenham and Uxbridge and like The Woodman is located in an area with a more rural feel.

A hub for business

There is no large industrial area but Agate Glass are famed for their window expertise including creating rare leaded glass replacements and Blind Technique who also manufacture on site, both have customers all around the M25. Other specialist traders include Curtain Gallery with a selection of curtains and blinds and Granito, a family-owned business in Eastcote since 2010, providing a personal high standard of service for the template

There is an excellent spread of traders with World of flowers established for over 60 years and V S Foster providing repairs as well as new jewellery and watches.

Agate Glass

Curtain Gallery

Robert Cooper

World of Flowers

Granito

supply & fit of natural stone, quartz, and porcelain worktops. There is an excellent spread of traders with World of flowers established for over 60 years and V S Foster providing repairs as well as new jewellery and watches. Hair salons and beauty clinics are plentiful including well named Ladies Paradise. Accountants include well known TaxAssist.

There are two major Estate Agencies Robert Cooper celebrating their 42nd anniversary this year. The founder and father & son current Directors, Steve and Brooke Pursey (in the photo). Andrew Pearce is a well-established agency in Pinner & Harrow who have opened their Eastcote premises more recently.

Newer types of businesses include Running World with a comprehensive selection of kit and the more exotic E Bikes from E Scooter Clinic, Hot House Yoga can be found in the South and the TAG Drinks Cafe has achieved wide recognition for service & a Hillingdon Chamber Business award for its category.

There are plenty of restaurants to cater for every taste and Pisces the Fish & Chip Shop is very well regarded locally. Eastcote also has an unusual Pie & Mash Shop in Black Horse parade. This is in area known as Old Eastcote & is found on the Eastcote High Road which branches off then to Northwood Hills & also where you find the Esso Service station. Located on the edge of town in the South is a major Car dealer, WLMG Eastcote MG West London.

Sport and hobbies

Sporting facilities include a well supported Eastcote Cricket Club, Lowlands Tennis Club & Eastcote Lawn Tennis club, Eastcote Hockey Club and Highgrove Pool and Gym.

There are a whole host of clubs and societies including the well established Eastcote Association, Eastcote Art Society, Eastcote Community Association with many activities taking place in Southbourn Centre in the direction of South Ruislip. The Friends of Eastcote House Gardens are very active helping Hillingdon Council to maintain the gardens to a high standard.

There are other extensive parks nearby, including Cavendish and Warrender. Across the East side of Field End Road is the Roxbourne Minature railway. No wonder residents and visitors enjoy the town and village.

Sporting facilities include a well supported Eastcote Cricket Club, Lowlands Tennis Club & Eastcote Lawn Tennis club, Eastcote Hockey Club and Highgrove Pool and Gym.

Highgrove House

Eastcote Cricket Club

Helping You Find Freedom...

Are you struggling with a belief or behaviour but can’t work out where the problem stems from or how to fix it?

All my work focuses on finding out the reason behind a problem so that we can tackle it right from the source. What I’m offering is not a sticking plaster or coping mechanism but a fundamental shift in the way you think so that you don’t keep falling back into the same old patterns. This approach means you can finally reach that goal you’ve been trying to achieve,

whether you’re looking for business success or creating a healthier lifestyle. I can help you break free from the old habits or beliefs that are holding you back or causing destructive behaviour. Hypnotherapy is a fast and effective solution for any issue created as a result of past experiences, whether you are aware of them or not, and my unique method provides lasting results, usually in just one to three sessions.

“I can’t believe how effective Kate’s approach has been. I had been struggling with procrastination and overthinking but Kate has transformed how I am building my business. In general, I also feel much calmer and more focused. I highly recommend Kate!” Lorna, London

SUSTAINABILITY IN HOME RENOVATION AND BUILD PROJECTS: A SMARTER WAY TO ADD VALUE

from LiveWell Architecture Ltd

By Cecilia Lubbock

When undertaking a building project

- whether extending, renovating, or building a bespoke new home –it’s no longer sufficient to simply focus on spatial aspirations.

The UK government is committed to achieving net-zero greenhouse gas emissions by 2050 with current regulations already affecting new builds, landlords and homeowners alike.

Planning with sustainability in mind from the outset is essential, from setting clear goals, defining deliverables, and choosing the right project team. Yet with evolving technologies in sustainability, it can be hard to know where to start.

So, what does Sustainability mean in your home project?

Sustainability is about optimisation and designing with purpose. It means tailoring the design to your current and future needs, maximising energy efficiency and making thoughtful choices about materials, re-use and renewable energy systems. Start by designing for your real needs

The most sustainable approach begins with understanding your current lifestyle, what you aspire to and potential future needs.

Taking a holistic view, considering both the big picture and the small details will ensure you have a clear understanding of how your home will meet your needs before a spade goes into the ground.

Comfort and wellbeing

Sustainable design enhances both comfort and wellbeing. Thoughtfully considering solar orientation, the quality of natural light

in each room and effective ventilation are all important factors to achieving a balanced and enjoyable environment.

Reducing Bills though energy efficiency

Reducing energy bills starts by assessing and improving the weaknesses in the building's structure. This can include enhancing insulation, improving airtightness, and specifying high-performing glazing.

With gas being phased out in favour of lower carbon energy, the right architect can help you explore whether installing Air Source Heat Pumps (ASHPs), Solar Panels or Heat Recovery Systems are suitable for you and how to access associated grants.

Adding Value and future proofing your home

Improving your home’s energy performance helps future-proof it. The Government and Mortgage companies are increasingly looking at the Energy performance Certificates (EPCs) to determine a property's market value, rental viability, and mortgage eligibility. For example, new regulation now requires all rental properties to achieve a minimum EPC rating of C by 2030.

Today's buyers want more than extra space. They seek homes that are well designed, efficient to run and environmentally considerate.

How, when and what type of Architect to appoint?

Appointing a holistic Architectural practice from the outset provides you with a lead consultant and trusted advisor for the duration of your project. They shape the design in alignment with your objectives, budget and sustainability goals whilst coordinating the wider project team to protect the overall vision and finer details.

Final thoughts

Sustainability is no longer optional; it’s a core part of any renovation or new build. Weaving in strategies to improve efficiency and comfort not only enhances your life but boosts your return on investment and is a marketable asset.

With the right guidance and information, you can achieve a home you are truly proud of, knowing your responsible choices bring lasting comfort and enjoyment, while being kinder to the planet and reducing your carbon footprint.

from LiveWell Architecture Ltd

JORDAN GRANT Jordan Grant Films GETTING STARTED

In a few words tell us a bit about your business?

I’m a Freelance Filmmaker specialising in the creation of professional videos for large or small businesses, organisations or individuals.

What gives your business 'the x-factor’?

I provide a ‘one-stop shop’ service for any video production-based needs a client may have.Seeing through any idea from development to delivery within a short time frame. Being adaptable to a broad array of formats, styles and approaches enables me to create engaging, relevant, quality videos without the hassle (or cost) associated with commissioning an agency.

I can comfortably produce edgy shorts or documentaries, snappy adverts and promotional materials, immersive live event coverage, polished wedding videos and corporate film. Even heavily scripted or styled music videos every so often.

What motivated you to set up in business?

Having worked in TV Broadcast on numerous factual entertainment shows I decided that I yearned to lead more projects of my own. I wished to garner a broader array of skills covering all elements of filmmaking and open a production house of my own. Video media can be of great assistance to any other business in a plethora of ways so I knew I could build a steady client base if committing myself fully to the task.

What do you like most about working as a start-up?

Functioning as start-up with multiple facets I’m appreciative of being able to ‘test the water’ as to which service or area of my business may be the most efficient, profitable or fun to push. This enables me to continue servicing a diverse client base with evolving needs and therefore, covering exciting new territory and challenges on a regular basis.

What has been your greatest business success to date?

Having worked with a rich mix of field leaders and forward-thinking start-ups alike, every project feels a success. I’ve worked alongside multinational corporations through to some of the U. K’s most revered underground labels and artists; from smaller outfits deserved of their endeavours being observed through to bigger companies toying with their brand image perception; to couples gifting me the responsibility of capturing a life-long memory…

All tasks have felt somewhat of a landmark. There’s no better feeling than delivering a well received, future proofed product that a client is proud to show off.

What has been your lowest moment?

The pandemic had grave impact on my and other businesses. The public also started harnessing the power of social media platforms in new ways. To overcome the dip in enquiries I started attending business seminars and workshops that offered guidance on how to stay ahead of the curve, applying further business practices. I’ve formalised my pricing structure, displayed clear cut examples of my work and how professional videos can create value. I’ve also tightened other aspects of my business marketing and communications.

In terms of business achievements, where do you want to be within the next 5 years?

Within 5 years I want to have replicated and built on my prior results so greatly that I need to appoint a team; regularly securing projects nation and world-wide. I also plan to have created notable, potentially awardworthy pieces whether working alone or as Producer-Director of a hand-picked creative collective.

What would be your top tip to someone thinking of starting up their own business?

Don’t leap in at the deep end. If you’re able to, maintain a key income whilst developing your new business then that’s a big bonus. It’ll allow you to set up the framework, putting fewer restrictions on your routes of approach and trialing of methods. Don’t put all your eggs in one basket until it feels right or is beneficial to do so. And when you happen to need some adverts making… www.jordangrantfilms.com

‘OUR NAME FOR BEING HONEST AND STRAIGHTFORWARD HAS WORKED FOR US FOR 24 YEARS’

Neil

Altman, Managing Director of VDBM

Chartered

Surveyors, talks to Sarah Dale about property trends and how the company can help Chamber members.

Neil Altman founded VDBM in 2001 and their solid reputation and repeat client list have kept them in business for 24 years.

Based in Northwood, VDBM is a wellestablished independent firm of Chartered Surveyors offering trusted advice and solutions to property owners and occupiers, with services including commercial property sales and lettings, rent reviews, lease renewals, valuations, property management and dilapidations.

They joined Hillingdon Chamber of Commerce more than 20 years ago and Neil says that all Hillingdon Chamber members can benefit from a free initial consultation.

“We joined the Chamber to network with other people who are in business to identify opportunities for them and opportunities for us,” says Neil, whose wife Sarah, an experienced Chartered Accountant, also works for the firm as Finance and Operations Director.

“We like the Chamber newsletter, it’s very informative, whether it’s about new legislation or something new happening in the area.”

VDBM is taking on new instructions on the agency side of the business throughout its core area of Hillingdon, Harrow, Brent and Ealing, as well as further afield in the South East.

“The local areas are working for us,” he says. “We are continuing to grow our portfolio and the more opportunities we have, the more instructions we receive.

“People say retail property is dead but it’s not. Most local areas bounced back quickly from Covid. To be honest, we can’t get enough local shops. We have one near Heathrow, for example, which despite not being in a prime location, had five or six viewings and a couple

Sarah Altman

of offers straightaway. Shops are letting very quickly, as well as service businesses. People are still wanting to be in this location and there is a big demand for properties, with many new businesses setting up.”

Neil attributes their success to forging strong relationships with clients and having built up a good name to attract new customers too.

“We started the business in 2001 on the back of an established client list, and we are on the third incarnation for managing some of our clients, who have been with me for more than 30 years. It’s all about relationships. That is what leads to repeat business. Plus, people know they can come to us for honest, straightforward advice.

“We can reassure people that there is always a way to deal with an issue whether it is a rent review or a dilapidation. A lot of companies in the property world get a terrible reputation, but I think our name for being honest and straightforward has helped us.”

Neil says they have also noticed a significant change in people’s working habits, with increased demand for office space. During and after the Covid pandemic, many employees worked from home, but in more recent times, there has been a shift towards returning to an office environment.

“Even smaller businesses want office space and although everyone downsized by 50 per cent, there is still a market for it,” he explains.

“In the past six months we have seen more interest in offices. People are looking for better quality offices now. Their view is that

"Shops are letting very quickly, as well as service businesses. People are still wanting to be in this location and there is a big demand for properties, with many new businesses setting up.”

“Everyone at VDBM is here full-time in our office. It is better for us as a customer-facing business and provides a better service to clients.”

if they are going to move from working from home, they want an office that’s pleasant with natural light, good facilities, and still be able to pop out and get a good coffee. People need to be working with others in the office for collaboration and teambuilding. Younger people need to be in the office to learn from older hands too.

“Everyone at VDBM is here full-time in our office. It is better for us as a customer-facing business and provides a better service to clients.”

In the property sector, the amount of red tape and legislation can be a challenge, says Neil, but it is uncertainty which is proving to be the biggest factor in unsettling the business community.

“People are worried about inheritance effects and are concerned about a possible recession,” he says.

“Interest rates are going in the right direction, but inflation has been a worry for business and, of course, the biggest factor has been the changes to National Insurance. They are reluctant to take on more staff. Shop business rates, on average, will be going up £5,000 a year.

“On the positives, we have seen a rise in the number of businesses on our local high streets, which is good for the local economy. Footfall is returning.

“The warehouse market went ballistic after Covid because everyone needed warehouse space in 2021 and 2022, and it is still high in places such as Heathrow and Park Royal.”

Over the next year, VDBM is looking to increase its market share and the geographical areas in which it operates.

www.vdbm.co.uk

BLOOD ISN’T A BUSINESS PLAN: WHY EVERY FAMILY COMPANY NEEDS A SHAREHOLDERS’ AGREEMENT

When it comes to family run businesses, legal documents like shareholders’ agreements (SHA) can sometimes feel unnecessary. After all, these companies are often built on trust, shared values and longstanding relationships. But while the close knit nature of family enterprises can be a strength, according to B P Collins’ senior associate, Beth Miel and partner, David Smellie, it’s precisely this emotional dynamic that makes clear legal agreements essential.

A shareholders’ agreement is a private document which complements the company's articles of association (an official public document which includes rules that govern the business and is filed at Companies House) but remains confidential. This privacy is especially valuable in family businesses. For example, provisions relating to specific shareholders, private loan arrangements, or other confidential business information can be detailed in a SHA without public disclosure. Importantly, the SHA acts as a roadmap during both calm and contentious times.

One critical area it can address is share transfers. It allows families to agree in advance who can and cannot own shares.

In the case of owner managed businesses or companies where certain classes of shareholders have the right to appoint directors to the board, this would protect the remaining shareholders/directors from having to run a business with outsiders whom they may not wish to be in business with.

Then there’s the issue of death or incapacity. If a key shareholder-director falls ill or dies, what happens to their shares? Do they pass to a spouse or children who may have no business experience? A SHA can stipulate buy-back mechanisms or rules for transferring shares in such events, maintaining business continuity and preventing disruption. Deadlock is another issue many overlook until it’s too late. Family-run businesses often operate informally, but when disagreements arise that stop the business from moving forward, everyone can suffer. SHAs can include provisions that set out how such deadlocks should be handled, potentially avoiding costly disputes or stalemates.

The agreement also gives clarity around decision-making and minority protections. In a family business where not everyone owns an equal share, it's crucial to ensure that minority shareholders who would otherwise be outvoted on key decisions have a say. SHAs often list “restricted actions” which are major decisions that require the consent of all or most shareholders. These could include altering the company’s articles of association, fundamental changes to the business, or restrictions on incurring financial liabilities above certain limits.

"Ultimately, having everything clearly set out in writing from the start helps prevent misunderstandings later. It ensures that all parties are aligned on the business’s key operational and financial matters."

Another key area is dividends. A SHA can spell out expectations regarding how much of the company’s profits should be paid out to shareholders, how frequently and in what proportions. This avoids surprises and promotes transparency, particularly if not all shareholders are actively involved in the business. Ultimately, having everything clearly set out in writing from the start helps prevent misunderstandings later. It ensures that all parties are aligned on the business’s key operational and financial matters. For family run businesses—where emotions and history can blur professional boundaries—this clarity is invaluable.

The protection and stability a SHA brings to your business should overcome any feelings of discomfort when raising the idea of having one with your siblings or parents.

If you would like further advice on shareholder agreements or wish to explore other ways to protect and grow your business, please contact Beth Miel or David Smellie in B P Collins’ corporate and commercial team by emailing, beth.miel@bpcollins.co.uk or david.smellie@bpcollins.co.uk or call 01895 631942. www.bpcollins.co.uk

Beth Miel

David Smellie

RETURN ON INVESTMENT

WHY LOOKING AFTER THE WELLBEING OF STAFF CAN PAY OFF FOR SMALL BUSINESSES

By Pramod Morjaria

Sports & Remedial Massage Therapist

Of course, money talks when it comes to the top criteria for job seekers: the salary, pension offer, bonuses. But businesses are generally wising up to the fact that it’s not just the financial package they need to offer when recruiting or indeed trying to retain staff, but also the benefits they can’t necessarily count in pounds and pence.

Click on the careers tab of most big company websites, and you’ll find a Wellbeing section where the business will outline ways in which it looks after its staff. Access to a 24-hour GP hotline, discounted gym membership, counselling services, are just a few of the incentives. That’s great for businesses able to afford to shoulder the costs of these tasty but expensive carrots for potential recruits, but what about the smaller companies who can’t?

Grow low hanging fruit

There are relatively cheaper options out there in terms of corporate wellness offers that are easy to set up, and have real potential to give a great return on investment. Let’s dive down in more detail to one example:

Office for National Statistics (ONS) figures show that that over 7 million working days were lost in 2021/22 due to Musculoskeletal

conditions (MSK), with one in ten current employees dealing with a MSK problem.

The most common of these being Back and Neck pain. Why not then consider engaging the services of a Self-Employed Massage Therapist to come every 6 months to provide 15 or 20 minute upper body (over clothes) seated acupressure massage to staff. A great therapist might also suggest some gentle remedial stretches when at work.

Workplace Wellness Champions

So the feedback for the workplace massage was great, staff loved it.They would like to do these kinds of things more regularly. Get your staff to own this and hand the responsibility over to them. They can for example become Seasonal Wellbeing Champions who rotate in the role. They’ll wear the position as a badge of honour! Give them a budget – more often than not, you’ll be surprised by what they get

within your price range: Midday Mindfulness, Online Yoga, a Nutrition workshop. If they are good negotiators, they will haggle the cost down for your business too!

A win win for employer and employee

In the case of workplace massage, aside from some of the immediate benefits of easing muscle tension, improving circulation, or reducing stress, staff will be more engaged with thinking about how to better their own physical and emotional wellbeing. The same applies to the other wellbeing examples mentioned. But they will also know that their employer cares about them and wants to look after them. A healthier team is a happier one – more productive, less likely to take time off sick with individuals not always looking to jump ship to another job. So, taking those first steps to enhance staff Wellbeing can really pay off for small businesses.

In the case of workplace massage, aside from some of the immediate benefits of easing muscle tension, improving circulation, or reducing stress, staff will be more engaged with thinking about how to better their own physical and emotional wellbeing.

Photo by kaboompics.com

LOVE UXBRIDGE

Uxbridge Business Improvement District (Love Uxbridge) is a nonprofit organisation that represents the local business community and works to promote and improve our designated BID Zone within Uxbridge town centre.

Since 2017 the BID has invested over £4.5 million of Levy income into Uxbridge town centre, with an additional £460,000 of commercial and Government Funding being secured over the same Term. This income has been used with the simple aim; to help make Uxbridge an even more attractive, welcoming and safe place to shop, socialise, work and live.

The aim of the BID is to work with Levy paying businesses, charities, community groups, local residents and the corporate office sector to showcase the diverse and wide-ranging events, experiences, eateries and facilities Uxbridge has to offer within a safe and clean environment. Uxbridge is a prosperous town centre and has a flourishing office sector, but we can do more to make it an even better place in which to live, work and socialise.

As a BID we have maintained the belief that by working together as a community, we can achieve these common goals. Over the last seven years, we have been delivering against our ‘BID Business Plan 2017-2027’ and representing businesses and organisations within Uxbridge.

Our primary focus is our Business Crime Reduction Partnership, this consists of Security Ambassadors who patrol the high street seven days a week and on Friday and Saturday nights. They are in place to deal with anti-social behaviour, shop theft, those most vulnerable within our community who need assistance and bridging the gap between our businesses and the MET Police. We fund a full time CCTV Operative and operate and maintain the radio link network which consists of 75 radios within our town centre.

Our commitment to making Uxbridge a happier more vibrant place through our extensive range of exciting and foot fall drawing events such as; our annual Christmas Lights Switch On which features an eight minute fireworks display, dozens of magical performers and more! This one-day event alone attracts around 40,000 people every year. Throughout the year we have a range of Summer, Halloween and business promoting events. Our aim with all our events and activities is that they drive footfall, increase dwell time and convert to additional spend within our town centre.

In addition to our vibrant events, we fund over 40 hanging baskets, 36 planters on the train station roof and the floral phone boxes as well as many floral installs and pop ups to make our town more beautiful and bee friendly!

Membership Benefits

Hillingdon Chamber of Commerce offers tiered membership plans designed to cater to businesses of all sizes. From startups to established corporations, there's a package to suit every need.

Members enjoy a range of benefits including networking opportunities, business support, marketing exposure, and access to professional services. The Chamber's membership structure allows businesses to invest in their growth and contribute to the local business community.

Each category is tailored to the relevant package, based on the number of employees within the organisation.

Connect | 0-3 employees

Connect package is designed for businesses in their first 12 months of trading and provides support to the entrepreneur in getting the new venture off the ground. You can make new connections, learn from other professionals and develop the skills needed to ensure your dream flourishes.

Grow | 4-10 employees

Grow package is suitable for businesses looking to raise their profile and build their network to access growth opportunities. We connect you with opportunities, expertise, networks and connections. We can cut your costs of doing business and provide hands on support to help you grow.

Influence | 11-50 employees

Influence membership is ideal for established, growing businesses who are keen to raise their profile and increase the opportunities to share knowledge.

Influence membership offers the chance to gain perspectives from and collaborate with other business leaders, build long lasting relationships and engage with the community.

The benefits of our packages are broken down into six categories:

• Build and Grow Your Network

• Marketing and Branding

• Professional Services

• Knowledge Insights

• Leadership

• Have Your Say

Inspire | 51-250 employees

Inspire membership is designed for larger employers, often recognised in the community, who are leaders and influencers in their fields.

Inspire members are seeking opportunities to champion real change, see value in collaborating with other Hillingdon businesses for the collective benefit of the Borough.

Patron | 251+ employees

Patron membership is for real movers and shakers in the business, often global brands, who are keen to invest back in the community.

Patron members are interested in collaborating with other global players to maximise the power of the collective to support Hillingdon’s socio-economic growth, skills development and sustainability.

Without Sales, You Don’t’ Have a Business

So you’ve invested in a shiny new website, andhave a great product or service on offer. But the phone isn’t ringing with orders. That’s where we come in.

We are an award winning lead generation company. We do the whole phone sales cycle; telesales, telemarketing and appointment making.

Our in house team of callers have experience across a variety of industries, plus our in-house data of UK businesses and contacts means we can get through to the right people for you.

So whether you’re a new business getting off the ground, or an established one trying to reach your next sales target, we can help.

Come and meet us at the Hillingdon Business Expo and ask us about our FREE trial offer!

Upcoming Events

Hillingdon Business Expo 2025

Wednesday, June 4th, 2025 | 09:00 - 16:00

Brunel University London, Uxbridge, UB8 3PH

Find out more and register now via the Hillingdon Business Expo page—we’ll see you there! www.hillingdonchamber.co.uk/expo/ or scan

Business Boost Networking Event

Thursday, June 12th, 2025 | 08:00 - 09:30

Venue TBC

Join, Connect, Succeed: Business Growth Event

Wednesday, June 18th, 2025 | 09:30 - 11:30

Hayes Business Studios, Coldharbour Lane, Hayes, UB3 3BB

Monthly Evening Networking

Tuesday, June 24th, 2025 | 17:30 - 19:00

Barclays Bank plc, 142 High Street, Uxbridge, UB8 1JX

Maximise your Membership

Wednesday, July 9th, 2025 | 10:30 - 11:00

Online

Summer Party

July, 2025 | 18:00 - 20:00

Venue and date TBC

Book your place today

For further information, or to book your place at any of our eventsvisit my.hillingdonchamber.co.uk/events.html or scan the QR code

A FULL RANGE OF BUSINESS SOLUTIONS

Why Choose Mail Boxes Etc. Ruislip?

Whether you’re an individual starting up, working from home, or running a small or medium business, Mail Boxes Etc. Ruislip provides tailored solutions to meet your needs.

From expert advice to comprehensive business services, we’re just a phone call or email away - and available in person for guidance and support. If we can’t assist directly, our local expertise means we likely know someone who can. Get in touch today and let us help you succeed!

OUR SUPPORT SOLUTIONS IN A NUTSHELL

A single partner offering a choice of flexible, tailored business solutions

Domestic and worldwide shipping

Help with paperwork and customs requirements

Professional packing and high-value compensation cover

Parcel acceptance and returns handling

Logistics solutions for e-commerce

Bulk mailing campaigns; mail order fulfilment

Design, print and marketing solutions, from a few copies to commercial and wide format printing

Virtual office and business mailbox solutionsa professional address for your stationery, website and business directory listings

Mapping, secure data destruction, packaging materials and business supplies

Secretarial, copy and scan services

Collection service available

Credit and PrePay accounts available

We support local businesses with a no-strings-attached offer:

Open a business account with Mail Boxes Etc. Ruislip and receive a £200 credit for any of our services and products. Plus, enjoy a one-on-one consultation to tackle your business challenges.

No commitments - just support when you need it.

Simply contact a member of our friendly team via phone on 01895 630 436, email at info@mberuislip.co.uk or visit us at:

Mail Boxes Etc. Ruislip, 161 Rye House, High Street, Ruislip HA4 8JY.

Welcome to our NEW MEMBERS

Black Star HR www.blackstarhr.com

DIN thelmaudott@yahoo.co.uk

FQ Photography Ltd www.focusqueenphotos.com

Howden www.howdengroup.com

www.lhbconsulting.co.uk

Eastcote Cricket Club www.eastcotecc.hitscricket.com

Ascend Sports Massage www.ascendsportsmassage.co.uk Belly Tots www.bellytots.com

Briclogix Technologies www.briclogixtech.com Captain Fantastic www.captain-fantastic.co.uk

Fair Deal Pest Control Ltd www.fairdealpestcontrol.co.uk

Hexagon Recruitment Partners Ltd www.hexrp.com

HXL www.hxlconstruction.com

Aimers Financial Planning www.linkedin.com/in/sabby-singhaimers-financial-planning/ Pot Fix Seanpotfix@gmail.com

Hillingdon Global Imports & Logistics Ltd www.hillingdonglobal.co.uk

Kate Hoyle Hypnotherapy www.katehoylehypnotherapy.com

Consulting www.manorgroupconsulting.co.uk Perez Nutri-Health www.pereznutrihealth.com Reimagine Date www.Reimaginedata.co.uk

www.fogcreativeuk.store

Mix www.honeymixfoodco.com

www.mscrepair.co.uk

To Talk To www.someonetotalkto.online Spring www.springpromo.co.uk

Business Success Company site.debbienolan.withtbsc.com

Joining the Chamber

www.videondvd.co.uk

Ahava Found on Amazon

WE'RE ALL ON THE SAME TEAM

Most of us feel like no one understands how hard their job is; and in many ways, that is true. We don’t see what someone else deals with on a daily basis. We see the outcomes, the impact of their work but we only really acknowledge it when something goes wrong. Whether you’re on the road, behind a desk, or on a building site, the challenges are real, and it doesn’t make one job harder that another –it simply makes them different.

The reality is every role is crucial to the bigger picture. When even one person doesn’t show up, things start to fall apart.

Every job plays a part in the overall success of a business and no role is too small to matter.

This extends beyond your internal team. Think about the outside services you reply on, your accountant, recruiter, or your marketing partner. Whether you bring these services in-house or outsource them, they are integral in keeping the wheels turning. These professionals are part of your team.

Even business owners like me aren’t truly “working for ourselves." We may run our own companies but ultimately, we’re still part of a bigger machine. We help our clients do the same. In the end, everything we do, regardless of our individual roles, is about serving the customer at the very end of the line and we all contribute towards that one purpose. That’s the only reason any job exists.

Somewhere along the way, we’ve lost sight of this fundamental truth. Instead, we’ve created divisions and resentment. Field staff think management just sit in the office drinking coffee. Management think field staff don’t see the bigger picture; outsourced services act like they’re detached from the business and companies treat outsourced teams like they’re disposable.

Hierarchies in business exist to keep things organised, not to separate us into groups.

The best teams I’ve ever seen don’t waste time drawing lines between roles. They understand that every part of the machine is vital. They know that if one piece fails to function, the whole system slows down. Every role, every person, and every task play an essential part in the success of the company, and ultimately, in delivering value to the customer.

We don’t need to know the intricate details of each other’s roles.

We just have to remember…. We’re all on the same team.

Anna Laszkowska - Hexagon Recruitment Partners

THE LAST WORD

MOIRA PARRY

Relationships & Events Manager, Brain Abilitiez

Our CEO, Shammi Kapoor, diagnosed with Autism, ADHD, and Depression. He could not read properly until he was 20 years old. He struggled to function in society, in a community, school, or at home. At 19, a clinical psychologist referred him to a BrainRx centre where his life changed. Shammi was inspired by his transformation, and learned more about the concept that positively impacted his life. Shammi trained as a professional brain trainer and then opened his centre: Brain Abilitiez.

What was your first job and what was the pay packet?

My first job was as an assistant in our local pharmacy. I was only 14, therefore I could only work a few hours a week. The pay was very low, but I was super proud.

What do you always carry with you to work?

I never go to work without my water bottle and glasses! Prompts me to drink water, and without the glasses, nothing will get done!

What is the biggest challenge facing your business?

Trust and awareness of the transformations we provide at Brain Abilitiez. We provide a natural solution for individuals with learning struggles or those who want to have superior mental ability.

If you were Prime Minister, what one thing would you change to help business?

As Prime Minister, I would implement a tax relief program specifically designed for small businesses, reducing their financial burdens and promoting growth, innovation, and job creation in local communities.

What can you see from your office window?

I would love to say a field full of flowers and trees. But instead, I have a Tesco petrol station, but if I look beyond, I can see some beautiful trees, which always lifts my spirits.

If you could do another job, what would it be?

That’s such a difficult question, as I am extremely passionate about what we do here at Brain Abilitiez. It would have to

align with helping others and making a difference.

As a businessperson, what are your three main qualities?

Listening, Proactive, and Caring. I feel I am truly blessed to have these qualities amongst others. But these are integral for me to help those around me.

What was your biggest mistake in business?

Believing that I had to be like everybody else in the room. I felt lost, empty, and was getting nowhere. The moment I realised I just needed to be me; the amazing journey began.

What advice would you give to aspiring entrepreneurs?

Never give up on your dream. It may take a longer journey and many different paths to get there. But if you are passionate about it, you're halfway there. Believe in YOU.

Who do you most admire in business?

All female entrepreneurs who have fought hard to get to where they are in maledominated environments. I admire their strength, their passion, their leadership, and for being an inspiration for the next working generation.

Never give up on your dream. It may take a longer journey and many different paths to get there. But if you are passionate about it, you're halfway there. Believe in YOU.

Expert Property Advice You Can Trust

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• Commercial Property Sales & Lettings

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