Borough Business

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BUSINESS The voice of Kingston’s business community

Issue 26: Autumn 2022

Getting Down to Business Make the most of your Chessington Business Expo experience …. network with attendees, meet our exhibitors and enjoy a great programme of business seminars and speed networking.


The Royal Borough of


Chamber of Commerce

Professional training and development programmes to meet your business needs. At Kingston College we are committed to working in partnership to support your organisation’s skills, employment, Apprenticeship and training strategies. For a FREE skills assessment or for more information please contact: 020 8546 2151. Part of the South Thames Colleges Group

contents Welcome to New Members Patron News Ask the Expert Richard Burge LCCI Chessington Business Expo Skills Kingston Borough Business Awards 2023 News Health and Wellbeing Starting up

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Editorial and General Enquiries Guildhall, High Street Kingston upon Thames. KT1 1EU. 020 8541 4441 Email: Web: Chief Executive: Forbes Low Publisher: Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 Email: Web: Published Autumn 22 © Benham Publishing and Kingston Chamber of Commerce Advertising and Features Karen Hall Tel: 0151 236 4141 Email: Production Manager Peter Wilkinson Tel: 0151 236 4141 Email: Media No. 1900 Disclaimer

Borough Business is published for Kingston Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Kingston Chamber of Commerce. Views expressed in Borough Business are not necessarily those of Kingston Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2022. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

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BOROUGH BUSINESS The Kingston Chamber of Commerce magazine for all Businesses in Kingston September saw the sad passing of Queen Elizabeth II. Her Majesty’s long reign was marked by her strong sense of duty and her immense determination to dedicate her life to her throne and to her people. Having a daughter in Dublin, I saw the great historical significance as the Queen became the first British monarch to make an official visit to the Irish Republic. In a speech, which she began in Irish, she called for forbearance and conciliation and referred to “things we wish had been done differently or not at all”, a message we can all value. The absence during the summer of any political decision making regarding energy costs and the looming cost of living, has put a strain on the business sector. Businesses have shown considerable resilience if they know what to aim at but with no clarity, no proper planning can be taken. Sentiment and confidence are vital to business growth and security. When these are disregarded or ignored, we see there is a price to pay. As Mark Carney, the former Bank of England Governor said in 2008, “Trust arrives on foot but leaves in a Ferrari .” The Chamber has not been standing still. On October 10th saw the official



launch of the new Kingston Borough Business Awards 2023 at DoubleTree Hilton. We were delighted with the response last year to these new truly local awards. We are pleased that Kingston University are the headline sponsors again, with Kingston Council and College as our gold sponsors. Their support, with many category sponsors returning, show great faith in what our Kingston business community provides. We encourage businesses to enter: the process is straightforward and free to submit.

media campaign leading to Christmas, this directory will have true benefits.

October 26th is Chessington Business Expo and we have a full day on offer. We have business seminars to help your finances, how to problem solve, resilience and how to utilise LinkedIn and Instagram, all for business growth. We have the popular speed networking, a new Green Zone which will provide sustainable advice, and our fantastic, expert exhibitors. Free to attend so sign up today. It will be a special day to network, learn and enjoy.

It has been busy but we have even introduced Netwalking! Maybe not the most original title but it does what the name says. A good bit of fresh air and chat so what is not to like.

As a result of feedback from the New Malden Business Forum, Kingston Council, in partnership with the Chamber, will be delivering an online business directory for New Malden. This is important to know who is local and we hope that, with a strong social


If you want business growth and need a helping hand, Booster+ could be the programme for you. See page 17 for more details. This is for borough businesses who have been operating for 1.5-2 years. Working with your peers in a mentoring programme, with experts in their field, I have great faith in this programme, and the cost is refunded upon completion of the programme.

In this difficult period, I must thank all our members, partners and friends again for your determination, spirit and drive. It gives me encouragement that by collaborating and supporting each other, Kingston is stronger together.

Forbes Low CEO Kingston Chamber of Commerce


BOROUGH BUSINESS - The voice of Kingston’s business community


Join us for a truly A NEW CHAPTER MAGICAL CHRISTMAS OLD STORY for an AGE Make this year’s festive season magical. Join us, for a festive celebration to remember. Christmas Lights Switch On The Christmas festivities begin on Monday 21st November as we switch on our festive lights, and are serenaded with carols by the Choir of HM Chapel Royal. Christmas Day Lunch Christmas is the most wonderful time of the year… make the big day extra special with a fabulous Christmas Lunch, including Champagne to start and Port to finish. Christmas Parties Our December Party Menu is perfect for family get-togethers or office parties (up to 70 guests) and you can also join our spectacular open parties RESTAURANT I BAR I BEDROOMS on the 7th, 14th or 21st December.


New Year’s Eve Celebration Wave A r eoff f i n e2022 d y e tand r e l awelcome x e d b o u t 2023 ique hotel on the banks of the River Thames next to Hampton atCour o u rfantastic t P a l a c e . New A f t e rYear’s a n e xEve tensive makeover, The Mitre is where quirky British sensibility celebration m e e t s e l e with g a n t aa ufive-course t h e n t i c l u xmeal, ury. We blend the old with the new, the refined with the live music and dancing c o m f o r t a b l e , a n d t h e until l o c a lthe w i twee h the worldly. No matter what your needs are, we can host small hours. you and make your visit extra special.

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hr dept

Porter the Sorter Ask our resident HR expert, Sandra Porter of The HR Dept for advice on your workplace worries. Out of Sight, Out of Mind? I think we have all realised now that remote working in many industries and sectors is here to stay. As companies and employees alike seek to find an appropriate balance of home and office working there are many challenges to ensure that the solution supports business productivity, employee engagement and individual wellbeing. Here are our suggestions for optimising the remote workplace:

An autumn full of events

Top 3 Tips 1) Trust - A lack of trust that team members will work productively when out of view is probably the biggest hindrance to the acceptance of remote working. This is difficult to change as may have been developed through previous bad experiences. Focus on setting outcomes not on presenteeism. Have a way for team members to update on their progress regularly so that you receive the reassurance you need that progress is being made. 2) Support – We may have previously relied on being able to spot where team members may need help. Where people are working remotely the provision of support may partly depend on their confidence to ask for help. It may help to ask ‘What three things can I do to help you be effective today?’, create a space (anonymous if needed) where team members can ask questions freely and recognise where this adds value to the business. 3) Collaboration – To enable teams to be able to collaborate and problem solve while working remotely requires the adoption of suitable technology. There is an abundance of tools on the market to support task prioritisation, progress projects, problem solve and whiteboard problems. Consider what your team needs, if they now lack an office and flipchart (remember those?!), and implement tools that support the behaviours that you need. Remember the following: -


As an employer you are still liable for team members’ health and safety, even if you are no longer paying the rent. You will need to undertake a risk assessment of their workplace to ensure that they are not putting themselves at risk and can work productively. You will need to update your policies to reflect the changes in your workplace. Consider how the change affects allowable expenses, the use and protection of company property, management of confidential information, and work life balance.

The HR Dept are an outsourced HR services provider supporting local SMEs with their people issues and strategy. For advice on remote working, or for a free HR audit please call 0345 208 1290. Always seek employment law advice regarding management of your people issues to ensure that you and your business are well protected from potential litigation risks.

The Royal Borough of


Chamber of Commerce

The Chamber has been busy at work preparing an autumn full of events and of course the long awaited Chessington Expo! We are looking forward to welcoming you to the Expo on the 26th of October hosted by Chessington School. The end of the summer has been marked by the sad news of her majesty Queen Elizabeth II passing and our nation entered the Autumn with the mourning period. We are curious to see the leadership of King Charles III and hope he will continue his support for business and the environment. Talking about business and environment, the Chamber has

been busy working with the council on the Green Business Community to promote a sustainable future and help the green economy in regeneration. Many of you will know that I am very passionate about the environment and sustainable business practices. I am a strong believer that businesses should be run in harmony with the environment and not only with profit in mind. With the climate change crisis very visible in our everyday life, we are out of time to keep putting our heads in the sand. Let’s collaborate and help each other with being more sustainable and strive for carbon neutrality. Register your interest: Join the conversation: kingstoncommunity Events planned for this autumn: Don’t forget to join us as an exhibitor or an attendee at the Chessington Business Expo for seminars and the Green Zone! Come along to our networking breakfasts or the all new NetWalking, looking to improve your wellbeing, as well as have a new way to connect with fellow business owners, and you can bring your 4 legged best friend to make friends of their own! Katerina Damcova Chamber President

BOROUGH BUSINESS - The voice of Kingston’s business community


join us The Royal Borough of


Chamber of Commerce Peter didnt realise that sharing skills and knowledge at Chamber events wouldn’t include his DIY skills

Welcome to our new members

James Pickles Coaching james pickles Kingston Finance Ltd Stuart Johnston Little Shock Mark Shipton

Paint Party Social Club Mariella Wilson The Cave Co-operative Ltd Elizabeth Crisp The Egg Education Ltd Nora Ness Trading, Training and Consulting Ltd Edwige Carine Yao

Reasons to join... “ We have been able to see - first hand - how the Kingston Chamber of Commerce helps businesses to network, grow and thrive. Especially during the lockdown when they showed resilience and innovation connecting everybody online. They really stepped up, lead the community and showed strength during such difficult times for businesses which ultimately gave people hope. There is a quote that says “If opportunity doesn’t knock, build the door.” I believe this represents what the Chamber does in our community.” John Zapata Restrepo

Managing Director & Co-Founder, Avatar Cleaning Services Ltd For more information or to discuss how we can help you, please contact us at:

Kingston Chamber of Commerce T: 020 8541 4441 E: W: Connect with us on



Kingston CoC

Membership of Kingston Chamber of Commerce brings a wealth of immediate benefits to your business.

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Welcoming, professional and supportive environment Two successful business Expos; Kingston and Chessington Regular networking events and business webinars Local supply chain opportunities and excellent links to the wider local community Advocacy for businesses to Kingston Council, strategic partners and MPs in the borough Business learning opportunities with the New Malden Business forum, Women in Business and THINK GREEN webinars Hosts of the Kingston Borough Business Awards, celebrating and promoting the positive impact of local businesses in the Borough

Find out how to join and learn how others are benefiting from their membership.

BOROUGH BUSINESS - The voice of Kingston’s business community


Costco Wholesale is a membership warehouse club, dedicated to bringing our members quality goods and services at the lowest possible prices. The annual membership fee for Standard Trade Membership* is £22 ex VAT (£26.40 inc VAT). The annual membership fee for Standard Individual Membership* is £28 ex VAT (£33.60 inc VAT). To sign up for Trade membership in the warehouse please provide one piece of business evidence, PLUS one piece of photographic identification, for Individual membership please provide your employee ID card or current payslip to prove your employment, PLUS one piece of photographic identification.

For more information and to preview our warehouses visit or scan the QR code.





Special Offer Expires: 30th April 2023

Costco Sunbury, Hanworth Road, Sunbury on Thames, Surrey, TW16 5LN T: 01932 508 100 E: † Sign up for membership with this advert at our Sunbury warehouse and receive a £10 voucher to spend online at New members only. *Membership Criteria applies. Membership must be obtained before purchases can be made. ∆Qualifying ID required to preview. Accepting Mastercard, American Express and Visa credit cards as well as cash, debit card or cheque. No cash or cheque at fuel station. Fuel stations not available in all locations. JN32505

patron news New creative Stamp Duty venue for Kingston threshold Riverside The Chancellor’s mini budget and announcement regarding Stamp Duty Land Tax (SDLT)

Riverside Walk is excited about a new creative venue set to open its doors in 2023 on Kingston riverside next to the Kingston Bridge. The new space is sited underneath John Lewis in an area currently known as The Undercroft. With funding from the Mayor of London and the support of Kingston Council local charity Creative Youth has begun work to clear and fit out the space.

Pearson Hards report how this affects the housing market. The housing market, including estate agents and conveyancers have long been wondering how long the recent housing bubble could last. In 2020 when the Chancellor at the time, Rishi Sunak, announced a stamp duty holiday for all properties up to £500,000, this was enough to sure up the market during the difficulties encountered by the Coronavirus pandemic. It allowed the level of transactions taking place during the latter part of 2020 to the middle of 2021 to far exceed expectations. Since the summer of 2021, professionals involved in property have been wondering how long it could last. So the question is, will the recent announcement by the new Chancellor help the market sufficiently to continue the upward trend? The increase on the Stamp Duty threshold from £125,000 to £250,000 which was announced on 23

September was intended to support the housing market which is facing difficulties with interest rates on the increase and the cost of living crisis fuelled by energy increases. So far the markets have not reacted positively to Kwasi Kwarteng’s radical budget. Indeed they have spiralled even further after he announced a few days after the budget that he intended to make further tax cuts in future, with no cost saving measures to counter balance his spending. It remains to be seen what the effect of the housing market will be. Hatice Mustafa, Partner and head of Residential conveyancing says “We have been anticipating a possible downturn in the market would happen in the coming months. It will remain to be seen whether this offsets that, or just pushes prices higher.” In the past when the stamp duty threshold has increased, this has often led to house prices increasing. With mortgage deals being pulled by banks and lenders, people may be unable to afford the increased borrowing that will be needed to buy a property. One thing is for sure, the housing market does not react positively to uncertainty and that is what is currently happening. For more information, contact:

Holland Hahn & Wills at Denbies Vineyard It will be offer flexibility of use to encompass performances in as wide variety of art forms as possible as well as space for workshops, rehearsals, presentations and work. The space will be managed by Creative Youth but open to others to use and explore. A close partnership with both Kingston University and Kingston College will enable young creatives to find a space for their ideas. It will also be available to local businesses and communities.

HH&W were delighted to welcome clients to an event at Denbies Vineyard at the end of September. A tradition interrupted by Covid, it was fabulous to welcome over 75 clients to join us for a train tour of the vineyard and some wine tasting, followed by a delicious lunch. We always enjoy the opportunity to thank our clients for their loyalty, and relish the chance to catch up in an informal environment. Many of our clients have made friends at these events, so are thrilled to see friendly faces year on year!

The area also houses the footing from the original Kingston Bridge, for over 500 years the only crossing of the Thames between London Bridge and Staines. This new venue will help to regenerate an area of Kingston’s riverside and bring the liveliness of the area of restaurants through to the other side of the tunnel underpass.


BOROUGH BUSINESS - The voice of Kingston’s business community

Kingston Charitable Foundation Kingston Charitable Foundation are delighted to announce the appointment of a new Patron, Chris Hirsch. Chris has been a wonderful supporter of Kingston Charitable Foundation, since even before the launch in January 2021, helping in practical ways and indeed always there with wise words and suggestions. Chris was born in Surbiton, has lived in North Kingston for the last 30 years and knows so much of the history of our community. He brings with him invaluable skills and knowledge from his career in Chartered Financial Planning and Wealth Management, but it is also his warmth, and love of community that makes him the perfect new appointment as Patron. Chris said: ‘I am honoured to become a Patron of this wonderful charity, which concentrates on the beating heart of Kingston – its people’. Another exciting role to keep Chris out of mischief!

State of the art learning resources We were delighted to open the doors of the remodelled entrance to the Kingston Hall Centre to our 2022/23 cohort of students at the start of the academic year. The space has already added a new vibe to the College with students enjoying the light spacious areas of the atrium. The Learning Centre is buzzing with students utilising the state of the art learning resources. Having the employability hub and student support centre at the forefront of the building ensures that our students have key information and services to hand. We are looking forward to inviting our business community through our doors to upcoming events shortly.

Rangling throught the Tough Mudder for Charity IQ in IT had an incredible time battling the mud at the Tough Mudder, raising money for the Kingston hospital charity.

amazing in helping people’s minds and body and we wanted to help vunerable children gain access to life-changing technology.

We had been given the opportunity to fundraise money for the Kingston Hospital Charity to help raise funds for the Paediatric department at Kingston Hospital. They were in desperate need of some digital play equipment. Distractions such as music, games, and TV have been medically proven to effectively reduce pain and anxiety in children during clinical procedures. Distraction therapy also helps minimise the feeling of seperation when a child must stay overnight. Technology is

Our team spent weeks training for the event and it paid off. On the 25th of Septmber, from start to finish, they were challanged with obstacles such as the ‘Block Ness Monster’, ‘Kiss of Mud’, and ‘Funky Monkey’. From falling into mud, and more mud, the end results were tiredness but fufillment in taking part in a challenging yet fun event for a good cause. We managed to get lots of videos and pictures of us in action as well so make sure to look out for them on our social media!

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By the time of the event, we had managed to raise 57% of our goal. Since then, we have managed to raise it to 67%! It’s not too late to donate, we still have the donation page up at our Just Giving page: team/runasadmin. Find out more about IQ in IT Email us:

BOROUGH BUSINESS - The voice of Kingston’s business community

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patron news

Kingston University tops UK table for graduate start-ups

start-ups in the UK. Its Head of Enterprise Education, Dr Martha Mador, said the University’s enterprise activities encouraged students’ creativity and to apply their specialist knowledge real-world problems. This was key for equipping students with core skills in problem solving, critical thinking and communication, which are the most highly valued by employers as set out in the University’s Future Skills report,released this summer.

Kingston University has received further national recognition for its enterprise expertise after being ranked top for graduate start-ups out of all UK higher education institutions.

“From Kingston University’s Future Skills research, which surveyed 2,000 business leaders and 1,000 students, it’s clear employers want graduates who can come up with creative solutions to problems,” Dr Mador said. “That’s what entrepreneurs do – they identify something that’s not quite right, then come up with a solution. The two things together make the opportunity, and help drive business innovation.”

The latest Higher Education - Business and Community Interaction (HE-BCI) survey, which gathers data on UK universities’ engagement in the economy and knowledge exchange, found Kingston supported 298 graduate start-ups in 2020-21, placing it top ahead of the Royal College of Art.

Kingston University is well known for supporting students to develop business ideas, with initiatives such as the HackCentre, through which they create solutions to real-world problems, and the Bright Ideas competition, where students’ product concepts are pitched to industry leaders.

Kingston University is consistently ranked as having one of the highest number of graduate

Find out more about Kingston University’s Future Skills campaign at

Wolters Kluwer holds its inaugural culture festival Earlier this month, Wolters Kluwer Tax & Accounting UK held its inaugural culture festival for employees. The event, which took place in its Kingston offices, was also available to those colleagues who were unable to join in-person. Building on the historic success of our wellbeing days, we convened a day where our people could take a moment’s pause to benefit from inspiring speakers, wellbeing advice and delicious, healthy food and drink. The day began with an emotionally charged discussion with Michael Maisey. Michael is an ex-armed robber who turned his life around to become an author and founder of The CIP (Change is Possible) Project. This project is a peer-led community support group which helps people with mental health, addiction, PTSD and childhood trauma. His thought-provoking story left our colleagues moved and inspired. We also explored the importance of mind over matter with our own colleague and record-


breaking walker, Richard McChesney, heard fundraising updates and research insights from Cancer Research UK (CRUK), as well as muchneeded tips for a blissful night’s sleep from Rachel Williams. We were privileged to be joined by fellow Patron member of the Kingston Chamber, Katie Lovatt, Head of Marketing & Operations at Holland Hahn & Wills. Katie helped our people to think about the many questions which exist around personal finance, as well as some best practice tips around personal financial management.

BOROUGH BUSINESS - The voice of Kingston’s business community

We concluded the day with a panel discussion featuring a number of our own colleagues and focused on the importance of being your authentic self. As if we needed more, there were Peloton bike challenges, massages to soothe, a delicious graze table and mocktails for all. Neil Parsons, UK Managing Director, remarked, “Culture is probably the most important thing for me as MD of the business. We want to attract great talent. We want to treat one another with respect and I’m proud to be involved in days like today. We’ll definitely do this again!”



...understanding the jargon

The Coronavirus Job Retention Scheme (CJRS), commonly referred to as ‘furlough’ was introduced by the UK Government in March 2020. While relatively unheard of prior to the pandemic we have, since March 2020, been consistently hearing to or understand using this word. When receiving investment it is very important how an investor is valuing your company, and what terms like ‘pre-’ or ‘post-’ money, and ‘diluted’ andtips ‘undiluted’ mean. In this article Sheetul Sowdagar from Russell-Cooke gives some top to wrap your head around furlough fraud and dealing with enquiries. These you understand You terms may orcan mayhelp not know that the Oxford exactly what an investor expects in terms English Dictionary defines furlough as “to of a future shareholding in your company, give somebody permission to leave their and how much they are willing to pay for duties for a period of time”. it. Not understanding these terms could lead to giving awayseen more of your In you the press, we have increasing company you intend, away mentionthan of ‘furlough fraud.’orIt giving has recently a share in your company at too low a been estimated that the UK Government valuation. is likely to write off £4.3 billion pounds in

furlough fraud. Sally Johnston, senior associate at RussellCooke, guides you through how investors Whatyour is furlough fraud? evaluate business’s value and the terms they use, essential knowledge for Examples of furlough fraud could include: every start-up. • Furloughed staff being asked to Pre- continue and postmoney valuations to work; In seed fundraising, investors give a • Claiming furlough pay forwill staff who company cash in exchange for shares. did not qualify for the scheme; If the is based onfor a ‘pre-money’ • investment Claiming furlough pay ‘made up’ valuation staff;of the company, this means the value placed on the company is worked out • Over-claiming before the company furlough receivespay; investment.

• Not passing the full amount of furlough A ‘post-money’ valuation refers to the pay to the furloughed employees; value of the company after the proposed investment. This means thatfalse a pre-money • Deliberately providing information valuation of a company £1m is the same to receive furloughatpay from HMRC. as a post-money valuation of a company at While it isplanned understood that onlyisa£500k. very small £1.5m if the investment minority intended to defraud HMRC, it is If an investor invest £500kramping at apre-up known thatwants HMRCtohave started money valuation of £1m, the company will their investigations and actively following endupuponbeing worth £1.5m and the investor tip-offs received. Many business will hold 33.3%. owners in the UK who had accessed

If the an investor to to invest at a furlough wants scheme help£500k retain their post-money valuation of £1m, the company employees during the pandemic may will end up being worth £1m and the investor receive queries from HMRC. These could will hold 50%.

even be in cases where only legitimate

Undiluted andhad diluted share capital furlough claims been made. Undiluted share capital refers to the total issued capital company. Helpshare – I’ve hadofaaquery from

HMRC This includes all the shares which have been issued in a company, and which appear in Below are some practical tips to help you the register of members and on Companies respond to any queries received. House. Tip 1: Do not panic!

Diluted share capitalofalso includes various show your intention being cooperative, ‘rights’ to shares, which may not have but will also help address any issues, actually been issued yet, such as options, without need for escalation. warrantsthe and convertible loans. This shows the percentage interest in a company Tip 3: Make sure you review your someone might have if all the rights to records and copies. shares materialised and keep resulted in newly issued shares in the company. This will allow you to refresh your memory

and importantly your If anmore investor wants to have buy aall 10% share in a company on an undiluted basis, and the documents ready to disclose to HMRC company has an option pool of 25%, the postif needed. investment cap table might look like this:

Tip 4:

Be transparent.

In the event you realise that a mistake Understand that HMRC may be following has been made, or any overpayments Shareholder Pre-completion Post-completion up leads or simply asking questions to have occurred, make sure you promptly Founder 100% 90% ensure that all claims made were done so inform HMRC. Investor 10% properly.



100% Tip 2: Do not bury your head in the sand. FULLY-DILUTED

Tip 5: Keep records for a 100% minimum of six years.

Even if you were successful in addressing While it is easy to get distracted in Pre-completion any queries andPost-completion the matter was (to 1 decimal place) keeping the business running, it is subsequently resolved, do keep your Founder Shareholder 81.8% important to understand that this is not records for a minimum of six years to assist Investor 9.1% future queries. going to go away. If you cannot find-time you with any potential yourselfpool to engage with HMRC, then10% make Option sure you instruct an adviser who can Total 100% do so on your behalf.


We can help100%

It goes without saying that if any actions This how important is to the basis onare which thetaken investment being made and It is shows often too easy to say itthat weclarify ‘will deal being againstisyou by HMRC, towith understand of valuation. a substantial difference to the amount this later’the andterminology soon enough a month orIt can make please seek independent legal advice actually being invested in your company. more has gone by. It is always better to be urgently. Contact our senior associate engaging with HMRC If proactive you wouldand likestart assistance with this, please contactSheetul Sally Johnston in in theour Russell-Cooke Sowdagar professional corporate andpossible. commercial regulation team, for help. as soon as This team. will not only

Sheetul Sowdagar Sally Johnston

Direct: +44 (0)20 48066442 Phone +447440 (0) 8394 Email: +44 (0)20 8789 9111

factoring is not confidential, your clients will be aware your business is using a factoring company to manage your receipts. This is also one of the more expensive options. Another option available is that of discounting, where the business remains in control of its ledgers and chases payments. This option is confidential to its clients but is usually suitable for larger companies. Spot factoring is arguably more flexible, short-term option. This is where a company sells an individual or a series of invoices at a discount to a lender. Overall invoice factoring is a flexible way of raising working capital, it allows to free up staff to work on other areas of the business instead of chasing payments. Collections will be quicker and available funds will grow with the debtor book to help fund expansion.

What type of finance options are best for smaller businesses? During uncertain economic times, I’m often asked by smaller businesses how they can tackle the ‘financial barrier’. By this I mean customers paying late, banks increasing their lending criteria; making it unattractive to invest in your business or simply impossible to borrow. This can have huge impact on any business and the wider economy with thousands of small businesses failing to increase productivity and investment in the local and wider economy. There are however some solutions to help break down this barrier. The main ones being Invoice

finance and Asset finance. This brief article will discuss the pros and cons of both. Invoice finance simply ‘funds the gap’ between sales and receipt of payment. This can be seen as a flexible and structured method of funding cashflow. More importantly funds can be made available within 48hrs. There are different areas of invoice finance, such as factoring. This is where the lender takes control of a business’s sales ledger and therefore controls the management and collection of any payments. This can be seen as an advantage leaving particularly smaller companies to focus on their core business activities. However,

Asset finance is another huge range of products that offer depth and flexibility for any business. Particularly if a business is seeking to obtain equipment. Options include Hire purchase, Finance leases, Operating leases, Capital Release. The beauty of these products overall is that due to the lower payments, you improve your overall cashflow, there are also considerable tax advantages; corporation tax can be offset against your payments, VAT can also be reclaimed (HP) as with any lease you are protected against obsolesce and depreciation, payments are fixed and not affected by interest rates. Unlike overdraft facilities for example, asset finance agreements cannot be withdrawn, but they can be repaid early. In addition, there is a much higher acceptance and turnround rate; usually a decision is made within 48hrs as finance is secured against the asset. Overall Asset Finance tends to be a far more flexible option than a business loan. If any businesses wish to discuss these finance solutions or others, please feel welcome to email me

Commercial Mortgages | Business Funding The Royal Borough of


Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

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Tough times but London has resilience to shine “Lifting the cap on bonuses means a few hundred getting a lot of money in their pocket – this is not going to the thousands of businesses that keep London alive”. “Is there a talent drain in the City? There is a small number moving to Europe but there is no great outflow to, say, New York. Banks are not complaining about problems with recruitment.”

A lot has happened since Richard Burge’s last article for Borough Business. Not only have we seen a change of monarch for the first time in 70 years but also a change of PM at Number 10. Does Richard, CEO of London Chamber of Commerce and Industry, think the Carolean Age (if that is what it is to be called), will begin with a period of major change and is there cause for much optimism? Given that the cabinet has not changed radically in its make-up, he doesn’t see any great shift in emphasis though he is concerned by the lack of clarity so far. “It is hard to see what direction Prime Minister Liz Truss’ administration is going to take given there have been so many proposed policy reversals already. The old saying that ‘business hates uncertainty’ is true and that is what we have right now.” Like many who watched the Conservative Party leadership campaign, Richard is sceptical as to how many of the populist ‘commitments’ are actually (or ever were) deliverable. He also thinks some measures just send out the wrong message at the wrong time – particularly the cap on bank bonuses.


Richard stresses that the real problem in terms of finding talent is being faced by SMEs across many sectors, who cannot find people sufficiently well trained or who have seen skilled staff return to their European homeland with little appetite to return to a country they now feel is unwelcoming.

Tax cuts and inflation

companies are feeling the impact of no longer being part of the EU trading bloc. “The level of documentation involved and costs, means a lot of UK businesses are not trading with Europe anymore. Trading terms need to ease with Europe. At the moment it is easier to trade with Canada!” So, what needs to happen? “Both sides (UK and EU) are fighting an argument that has already moved on. Rather than trying to prove Brexit has worked/not worked, they should be asking ‘what is the trading relationship we want in the future?” As far as Richard is concerned, there has to be an acceptance that EU trade is handled as a collective and build on that.

Prime Minister Truss made it clear early on in her leadership bid that tax cuts were on the agenda. Richard agrees that it is the wrong time to be increasing taxes and that they shouldn’t initially have been increased in the aftermath of the pandemic.

He explains that the EU is a hugely important trading partner for the UK and unlike China, is an amenable trading bloc. Nor does Richard think mega trade partnerships elsewhere can swiftly dispatch the EU to periphery status.

His concern with taxes is that they are too often used in a non-strategic way. “If you use taxes tactically, rising or lowering between budgets in response to popular demand, this creates more business uncertainty.”

“The US has never really been a ‘free-trading nation. The easiest place in the world to do business is with the EU.”

As for inflation, Richard believes the world is so volatile it is difficult to say whether (and when) the rate will go down. “The businesses that will feel the most pressure is those with less access to cash or borrowing. SMEs don’t have much ballast in anything – be that people or asset value”. He adds: “In time of high inflation, businesses with low-skill, low wage employees will struggle. They will have to increase wages”. It is certainly an argument for UK businesses focussed on exports that the weak pound is a helpful tailwind right now. Richard takes this on board but stresses that the price of trading in goods and services is really accelerating and

BOROUGH BUSINESS - The voice of Kingston’s business community

London spirit The UK’s standing in the world may have been damaged by tussles with the EU and even threats to rip up signed agreements, but Richard is confident London businesses are well equipped to succeed regardless. London has a lot of resilience. It is such a diverse place, with wealth coming from a vast number of sources not just the City. For instances, life sciences, creatives and education. Not only is London home to several top 20 universities globally but Middlesex is now one of the largest vocational focussed universities in the world. “I am optimistic about London – we will find ways of riding this storm; a storm that has been made worse by indecisive government,” he says.

Photo by Gordon Williams on Unsplash

Is there a talent drain in the City? There is a small number moving to Europe but there is no great outflow to, say, New York. Banks are not complaining about problems with recruitment.

The Royal Borough of


Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

15 15

Kingston Chamber of Commerce is delighted to launch our fifth Chessington Business Expo. The theme of this Expo is Getting Back to Business. At the time of thinking this theme, there was a summer period of inertia when national decisions were not happening for businesses. Now, more so than before, businesses just want to focus on what they are good at and get some lost momentum back. My special thanks go to Kingston Council for their support and backing for the business community as our Expo headline sponsors.

We are delighted to welcome David Harkin (above), the CEO & Co-Founder, 8billionideas, as our guest speaker. David will discuss the Ripple Effect which explores how surprisingly small changes in mindset can make big things happen.

The Chamber are delighted to be back at Chessington School who have been a great partner for the event and continue to raise the educational bar in the community through the work of the headmaster, Ash Ali and the dedicated teaching staff.

Liz Machtynger and Hilary Wason of Kingston University will lead on the seminar How to problem solve and find solutions. This will be about how think on our feet, assess problems and use knowledge to find solutions. An essential ability to any business!

We have a floor full of fantastic exhibitors who bring a breadth of talent and skills for visitors to engage with. There is a diverse business programme that we hope people will find enjoyable, informative and provide benefits to how they work.

Barclays Bank and SAIL Solutions will provide guidance on How to make your finances work for you. This is a partnership seminar whereby attendees can learn from an SME level how to make budgets work and also hear how to talk with banks abut loans and getting financial support.

Headline Sponsors

Hosted by:

The Royal Borough of


Chamber of Commerce


BOROUGH BUSINESS - The voice of Kingston’s business community

Sign up today The Kingston Innovation Network will discuss How to build resilience and innovate to cope with the increased costs of doing business and our final seminar will be another collaborative presentation from Celia Rizothanasi (left), Queen Bee of LinkedIn & Chartered Marketer and Emma Peries (right), Digital Mother. They will show you how LinkedIn and Instagram can help you Reach more clients online in 2023. The Expo will also provide a new GREEN ZONE. This will be an informal area to learn more about how you can start adopting more sustainable practices in your business or at home. We have advocates and practitioners in the sustainable field who will be at hand to chat with you about what you can do. The GREEN ZONE will have Janine Martin of Sunray Recycle (winner of the Kingston Borough Business Award’s Sustainable Business Award), Simon Vine of United Business Group, Alex Hughes of Auxilium Business Consulting Ltd, IQ in IT and Paragon Green Cleaning. Of course, we have the ever popular Speed Networking hosted by John Gower of Omni Local.


THIS IS A UNIQUE OPPORTUNITY TO: + BOOST YOUR BUSINESS GROWTH + LEARN FROM BUSINESS SPECIALISTS + SHARE KNOWLEDGE WITH OTHER OWNERS Kingston Chamber of Commerce, with the support of Kingston Council, will be delivering a Booster+ business programme. This is for business owners / sole traders* who are committed to growing their business, supporting others and are based or primarily work within the borough of Kingston.

Creating the business future you want





We hope you enjoy this very special day.


As a Borough, we should be proud that our business community wants to come together to support, connect and inspire. Sign up to be a part of this newBooster+ programme at:


The Royal Borough of


Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

17 17

Christmas at DoubleTree by Hilton Kingston

Image by OpenClipart-Vectors from Pixabay

Join us for our ever-popular joiner party nights. Only a stone’s throw away from the Riverside and the train station, makes us the perfect party spot! Book and confirm your Christmas event before end of October to recieve a 10% DISCOUNT Call the team on 0203 146 4142 for more details

Winter Wedding at DoubleTree by Hilton London Kingston upon Thames Book and save on any last-minute wedding for 2022 and early 2023 15% DISCOUNT valid from 1st Nov – 31st March 2023 Call the team on 0203 146 4142 for more details

Image by Bellinon from Pixabay


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South Thames Colleges Group leads the way on Green Skills training South Thames Colleges Group (STCG) has recently won £1.9 million of funding from the Department for Education to develop Green Skills training across South-West London. Working in partnership with Croydon College, Richmond-upon-Thames College, Orbital South Colleges Group and London Learning Consortium, the fund will enable the development of courses in Electric and Hybrid Vehicles, Green Construction, Green Energy and Waste Management. This will include developing first-class training facilities and equipment to meet the needs of employers in our region as well as working with them to develop a portfolio of green skills courses. There are currently very few green skills courses on offer and a lack of understanding about what green jobs are and what they entail. However, the UK government’s Net Zero Strategy anticipates that there will be 190,000 “green jobs” by the middle of the 2020s and up to 440,000 jobs in 2030. Green jobs will not be niche by 2030 and the anticipation is that sustainability and climate change will touch every career. It is therefore really important that colleges such as South Thames Colleges Grou p, ensure that our curriculum reflects this. The funding will provide the opportunity for people of all ages to train, retrain or upskill to then go into green careers. The aim of the funding is to support local innovation and economic growth, and by working in partnership with the Further Education providers and employers across South-West London, to drive a co-ordinated approach across our region to meet local skills priorities. The fund will enable more sustainable provision across our region and support the adoption of new technologies and working practices. Stella Raphael-Reeves, Vice Principal STCG commented, “The climate crisis is no longer a problem for the future, and we urgently need the The Royal Borough of


Chamber of Commerce

skills to tackle it. We realise the importance of the environment and sustainability in the modern world and introducing a number of green skills training courses will help to provide the right people with the right skills for the future of the economy.” Courses that will be developed include: •

Eco Design

Installation of Air Source and Ground Source Heat Pumps


Solar Thermal

Installation of Photo Voltaic Panels

Roofing Insulation/Installation

New Build Regulations

Waste Management

employment. Central to this is putting employers at the heart of post-16 skills. In order to develop relevant and innovative curriculum, it is vital that education providers work with local, regional and national employers to support skills needs and gaps and to work in partnership to deliver training and qualifications. For further information on the LSIPs go to publications/local-skills-improvement-plans We are looking to develop Employer Advisory Boards which will be an opportunity for employers with an interest in green skills and sustainability across all sectors to tell us about the skills they need and where there are current and anticipated skills gaps. If you or your organisation is interested in getting involved in this exciting project please contact Kathryn Elliott, Head of Business Partnerships at

The funding complements the Government’s Local Skills Improvement Plans (LSIPs) which aim to meet local skills needs and ensure that young people, and adults who may be looking to change job roles and/or sectors can be equipped and supported to continue their learning and

BOROUGH BUSINESS - The voice of Kingston’s business community




Enter now! The KBBA celebrate the positive impact of local businesses across the Borough of Kingston. No matter your shape or size of business, there are categories to match you. We know there are impressive stories of resilience, heart and adaptation from the business community. It is easy to submit an entry so tell your story of how your work has made a difference. MADE IN KINGSTON, FOR KINGSTON HEADLINE SPONSOR




HOSTED BY The Royal Borough of


Chamber of Commerce

Deadline for applications December 9th 2022


news Full steam Local boroughs get for mega e-bike scheme rolling ahead Cambridge The Royal Borough of Kingston and the London Borough of Sutton are partnering with e-bike industry leaders Human Forest. The result will be 120 electric bikes available for use on the boroughs’ streets. Both Kingston and Sutton have made sure the bikes are accessible for everyone: each rider gets 10 minutes free hire each day and, unlike other similar schemes, there are no unlocking charges.

bike through the scheme’s easy to use app.

The e-bikes are a healthy, affordable alternative to the car, whether it’s for a trip to the shops or a meet-up with friends. The scheme is rolling out in both boroughs at the same time, meaning residents can pick up a bike in one borough and leave it in the other.

This means a resident could cycle from Kingston to Surbiton, or from Sutton station to Carshalton, totally free of charge as long as they leave the bike in the right place at the end of their ride.

Bespoke Relm is the latest company to join the Barwell Business community. Aviva Investors extends a warm welcome to the furniture manufacturer who will occupy Unit F. Bespoke Relm is a brand-new company that will create kitchen units and wardrobes at Barwell. It is an offshoot of the highly successful, Wimbledon-based, Relm Interiors, which specialises in interior and exterior design and build services, including domestic kitchens, bathroom and bedroom renovations, large-scale office refurbishments, extensions and loft conversions, all the way through to one-off bespoke furnishings. The company has outstanding reviews from clients. “Genuinely exceptional quality of service and workmanship. Would highly recommend!” – Simon Padbury.

The first phase of plans to deliver over 2,000 new homes on Cambridge Road Estate in Kingston is set to begin October. The regeneration will provide 2,170 new high-quality sustainable homes, including 941 affordable homes, of which 767 will be council-rented. Also included in the plans, are a new community centre, green streets and outdoor spaces for the residents and local community to enjoy.

After the 10 free minutes, cycling costs just 17p per minute and users can find, hire and return a

Barwell Business Park welcomes new occupier, bespoke Relm

Road regeneration

“Extremely professional, kept informed of progress, very tidy and most importantly quality of work was outstanding. Would highly recommend.” – Michael Kay

The council is working with development partner Countryside to deliver much-needed new homes with the ‘green’ credentials to match the borough’s ambitious programme for more accessible, affordable, and sustainable homes fit for the future.

Initially two or three staff will work at Barwell with plans to hire more as the business gets off the ground.


Chief Executive Officer Rodi Mirza said the business park was the ideal location because “It’s not far from where we are now, and it’s clean and tidy.”


Ken Butcher, Asset Manager, Aviva Investors, said: “We are delighted to welcome Bespoke Relm to Barwell, a great quality brand with a highly skilled team. We believe it will be a fantastic asset to the business park and our diverse manufacturing base and we look forward to supporting its growth.” •

If your business is seeking new premises, Barwell has a selected number of units now available or coming to market soon, ranging in size from 1,250 sq. ft to 14, 136 sq. ft.

New customers can relocate to and grow within the park through the Aviva Investors’ ‘Trade-Up’ initiative. The initiative means if you outgrow your unit, you can choose to expand into larger premises even during your term of occupation (subject in each case to relevant qualifying criteria and agreed terms).

Local input required for winter treeplanting in Kingston More than 500 new trees are set to be planted across Kingston this winter, and residents are being invited to share their thoughts on where they should go. Kingston Council’s annual winter tree planting programme is part of its commitment to enhancing biodiversity and protecting the borough’s natural environment. Local people can choose up to three locations from the online list of plots, which include everything from grass verges to local parks. The tree planting will take place from November through to March 2023.

Fully refurbished office, R&D and industrial property 3,000 sq ft – 14,136 sq ft (1,313 sqm) – Gross Internal Area approx

Unit 50

Prestigious reception

3,000 sq ft – 14,136 sq ft

Generous parking allocation Dedicated loading area Flexible ground floor space Two EV charging points

Passenger lift 1,250 sq ft (116 sqm) – Gross Internal Area approx

Clear height of 2.97m to underside of haunch and 4.24m to apex

Roller shutter loading door to unit

Separate tea point area

Unit 17

2 car parking spaces to front of unit

Staff WC facilities

1,250 sq ft

Open plan warehouse accommodation

Jonathan Hillman M: +44 (0)7713 643904

3 phase electricity supplies

Robert Bradley-Smith M: +44 (0)7469 854799

@BarwellBP @barwellbp

BOROUGH BUSINESS - The voice of Kingston’s business community


020 3409 4733 020 3409 4733

We deliver Water We deliver Water Coolers, Bottled Water Coolers, Bottled Water and Water packs to and Water packsand to homes, offices homes, offices and warehouses warehouses

SUPPORTED BY: The Royal Borough of


Chamber of Commerce


New Malden Digital Business Directory The New Malden Partnership is creating a new Business Digital Directory for all businesses, non profits and community advocates.

Objectives of the Directory There are three simple of objectives for this directory: 1. Supporting the needs of the community and increasing awareness of what is available on the high street. 2. Increasing economic investment in New Malden. 3: Building genuine connections, partnership and understanding between the New Malden businesses, the New Malden Partnership and other key stakeholders. What better way to share and promote our vibrant business community than to feature your offerings – for free – in our online directory?

Sign up today! For more information and to sign up to be included in this new Directory, please email:

The Royal Borough of


Chamber of Commerce

New Malden

KINGSTON GREEN BUSINESS COMMUNITY Do you want to make your business more sustainable but not sure how to start? Do you want to connect and learn from, or support, other like minded organisations? Then we can help you. The Kingston Green Business Community will be a free-to-join community of Kingston-based businesses of all sizes, sectors, from well-established to start ups. The main aim is quite simple; to share knowledge, skills and bring together people driven to make a stronger environmental impact.

GET INVOLVED TODAY If you are interested and would like to be involved in the formation of the Kingston Green Business Community contact:



Free to attend for Chamber members - dogs & family friendly For more information, visit or email;

BOROUGH BUSINESS - The voice of Kingston’s business community


HAVE YOU CONSIDERED HOW YOUR FAMILY AND ASSETS WILL BE PROTECTED ON YOUR DEATH? WHAT STEPS HAVE YOU TAKEN TO SECURE YOUR FAMILY WEALTH? Have you written a Will? It is never too soon to put in place measures to protect your loved ones. A Will is an essential document for everyone, especially those with a family and/or a home. Writing a Will ensures that your loved ones will benefit from your estate, you can appoint guardians for your minor children, trusts can be created to protect vulnerable beneficiaries and ensure that those you trust most are given the rights to administer your estate in the way that you have chosen. We will also discuss with you any tax planning opportunities that may be available. Making a Will without professional help may cause disappointment and financial loss to your family if it transpires that the Will does not fully comply with the formal legal requirements. At Rose & Rose we can guide you


through the process and we offer an inclusive fixed fee with no hidden costs.

Have you prepared Lasting Powers of Attorney? Lasting Powers of Attorney (LPAs) allow you to appoint trusted family or friends (or professionals), known as “your attorneys” to manage your affairs when you no longer have capacity to do so. Mental capacity is not something that only affects the elderly; our capacity can be impaired through injury, accident, stroke or other health conditions which are sadly ever so common. We should all have LPAs in place, not just those in their “Golden Years”.

There are two types of Lasting Powers of Attorney: one for Property & Finances and one for Health & Welfares. The Property & Finances LPA will allow your attorneys to manage all your financial affairs, such as access to bank accounts, pay bills, file tax returns and buy and sell property on your behalf. Health and welfare LPAs authorise your attorneys to make decisions on your behalf concerning personal health care, social welfare and associated care. This can involve decisions about where you live, who you live with, day to day care including diet and dress and decisions relating to medical treatment. Legally, there is no such thing as “next of kin”. So, in the event that you lose the ability

Have you considered what you can do now about mitigating your exposure to Inheritance tax (IHT) liability? Currently Inheritance is payable at 40% above £325,000 (the tax exempt amount), this potentially increases to £1,000,000 tax exempt for married couples/civil partners with children. There are various ways to reduce the inheritance tax liability. We can advise you on the different exemptions that can be used to reduce any tax liability. We can assist you in structuring gifts in a tax efficient way so you can help your children who, with the current cost of living crisis, may be more in need of assistance now rather than on death. We can discuss the various ways that trusts can be used to receive assets which will not form part of your estate for inheritance tax purposes. Our Estate Planning department are here to help you plan for the future. Our specialists can assist you in the preparation of your Will, Lasting Powers of Attorney, Estate Planning and Estate Administration. Our team are always available, just give us a call or send us an email. We can be flexible and work around you. We can come out to see you or meet with you in the office or over a Zoom – whichever is easiest for you. Rose & Rose The Riverside Centre 40 High Street Kingston Upon Thames KT1 1HL to manage your affairs, your closest family will not automatically become your “decision makers”. This could cause serious financial hardship as bank accounts will be frozen, and Social Services will have to take over control of your health and welfare decisions. If you lose mental capacity without an LPA in place, your family will have to make an application to the Court of Protection to arrange for someone to be appointed as your Deputy in order to access your assets and to make appropriate provision for your care. This process is lengthy and expensive, and best avoided! Make sensible plans today and let us help you put them in place with our LPA service.


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9.9 9.9

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Who cares if Phillip and Mary take their coffee without milk? We do.

WestHall Hall luxury luxurycare care home home West

WestHall, Hall,O� O�Parvis ParvisRoad, Road,West WestBy� By�eet, eet,Surrey, Surrey,KT14 KT146EY 6EY West

Call01932 01932911 911927 927|| Visit Call **T&C’sapply. apply.Please Pleasesee seewebsite websitefor fordetails. details. **T&C’s ** scores are based on independent reviews withaamaximum maximumscore scoreof of10. 10. ** scores are based on independent reviews with Ratingcorrect correctas asat at07/09/2022. 07/09/2022. Rating

Life at West Hall can be at a gentle pace or a hive of activity Set within acres of beautiful Surrey countryside, West Hall luxury care home is a lovely blend of our older listed Manor House, complimented by our modern state of the art lodges. We bene�t from a quiet location, idyllic surroundings and acres of exquisite private riverside gardens, for the enjoyment of our residents, their visitors and our colleagues alike.

Within West Hall, have a number of spacious rooms which comprise of a bedroom, living space and en suite facilities. We encourage our residents to bring their treasured possessions and personalise their living space as they wish. Our spacious rooms provide an opportunity to bene�t from 24-hour peace of mind, whilst o�ering style, comfort and independence. Our team ensure the best quality care is delivered with compassion and kindness. We know it’s the small things that can make a big di�erence to the people in our care, like taking time to have a friendly chat or share a joke. As well as supporting new residents on their move into care, our team are here to assist their loved ones every step of the way. We’re happy to answer any questions regarding our residential care or care for people living with dementia. Life at West Hall can be at a gentle pace or a hive of activity as desired. Our residents decide on our daily, weekly and monthly activities, as this is their home. We welcome a visiting hairdresser, and our residents look forward to their visits.

We have the bene�t of private gardens, where our residents can enjoy a gentle walk or simply sit and relax whilst watching the world go by. We are very proud that West Hall was rated as Outstanding in the areas of Caring, Responsive and Well-Led and overall in our most recent Care Quality Commission (CQC) inspection in June 2019. The CQC inspector’s report praised how compassionate our care is, as they observed sta� hugging people automatically to give them reassurance and remarked that it was clear there was genuine friendships between our residents and colleagues. One of our resident’s relatives commented, “We just can’t speak highly enough of the care we are receiving.” We have selected admissions o�ers for new residents.* More information is available on our website at . You can arrange an in person or virtual show round, simply by contacting us on 01932 800 710. West Hall luxury care home is located O� Parvis Road, West By�eet, Surrey KT14 6EY. *T&C’s apply. Please see website for details.

health and wellbeing

Photo by LinkedIn Sales Navigator

Supporting menopausal workers is a win-win The menopause affects all women at some point in their lives. According to NHS figures, women in the UK typically reach the menopause, at around 51 years of age. The severity of symptoms and the length of time they last can vary from person to person.

Healthcare group, Bupa points out that 3.5 million of the UK’s female workforce are aged 50 or over. Menopausal women are also the fastest growing demographic in the workplace. If companies have for too long failed to listen or support these employees, they can no longer do so. Common symptoms of the menopause include loss of confidence, poor memory, difficulty sleeping and fatigue. All these factors can negatively affect work performance.

The Women and Equalities committee set up an inquiry into menopause in the workplace and the extent to which women with menopausal symptoms suffer discrimination at work. The committee’s report was published at the end of July 2022 and the Government’s response is expected soon. This could potentially lead to changes to the Equality Act 2010. Even if there are no specific legislation changes related to menopause in the workplace, employers should make sure they have steps, procedures and support in place to help staff affected.

The menopause is not in itself classed as a disability and there are currently no direct menopause discrimination laws protecting workers in the UK.

Supportive employers

Although it’s not directly a disability, the Employment Tribunal has acknowledged that symptoms of the menopause can amount to a disability, and a claim for discrimination may succeed on a case-bycase basis. The perceived lack of clarity here has inevitably come in for criticism.

Having regular conversations with staff and listening to their concerns might help resolve issues early on. This could mean an employee avoiding long, unwanted absences, not feeling isolated and encouraged by a support network in place.

There have been calls from many quarters for clearer definition regarding menopause in the workplace and employers’ responsibilities.

A proactive approach could also prevent any potential legal action, demonstrating that the employer has not been negligent in any way.


BOROUGH BUSINESS - The voice of Kingston’s business community

Rather than seeing support as an unwelcome obligation, employers are being encouraged to identify the tangible benefits provided to both employer and employee. Notably, retaining high quality staff central to the success of the operation. A 2019 survey conducted by the Chartered Institute for Personnel and Development (CIPD) found that three in five menopausal women- usually aged between 45 and 55- were negatively affected at work and that almost 900,000 women in the U.K. left their jobs over an undefined period of time because of menopausal symptoms. The implication here is that women are leaving businesses at the peak of their experience which will inevitably impact productivity. Women in this age group are likely to be eligible for senior management roles, and so their exit can lessen diversity at executive levels. It can also contribute to the gender pay-gap and feed into a disparity in pensions. There is clearly good reason for companies to act positively.

HIGH TECH HELPS DELIVER OUTSTANDING CARE AT THE WHITE HOUSE Virtual reality headsets and robotic pets are not something you We care about dignity We care about choice We care about interaction typically associate with a care home.

We Care For Your Loved Ones

But at The White House Nursing Home in New Malden, these are just a few of the innovations that have been introduced by husband-and-wife team Rahim and Salima Nurmohamed. Co-directors Rahim and Salima realised the importance of investing in technology to ensure elderly residents not only got the best care but also the most enjoyment out of life during their final years.

Pet friendly Residents have in the past brought in with them gerbils, fish and budgies. Some do miss their cats and dogs and the home now has a remedy for this – robotic dogs and cats!

if you thought making a connection with a We And are robot pet would be difficult, think again! “They have proved hugely successful. We know that passionate because the residents give them names and if we suggest taking them away – the answer is an about care unequivocal ‘no!’ This has resulted in us having

The introduction into technology-based buy more which we happily have done so.” assistance started with a transition from paper At ThetoWhite House care plans to digital care plans in 2018. ThisNursing Home in New Is it difficult to finance all these tech-led was a shift in culture and practice but one the Malden, we specialise innovations? owners thought would be beneficial and future Salima explains that being an independent proof. The investment was substantial, but in thisproviding high quality home gives autonomy on where funds are spent was the platform for the home to evolve into an to our residents. nursing, palliative and specialist care and how. award winning and outstanding care home.

“Family members can log in from work and see that Mum has had lunch followed by dessert and is enjoying some afternoon activities. The benefit of having this accessible portal was especially significant during the Covid-19 crisis when visiting was restricted” Rahim explains.

“To be a successful nursing home, you must reach quality milestones and we are proud to say that we have done that. We are rated as ‘Outstanding’ by our regulators - the Care Quality Commission and are accredited with the GSF (Gold Standard Framework) for training at the ‘end of life’ stage. The White House Nursing Home has also won several Kingston Business Excellence Awards and figured in the Top 20 Awards from for both 2021 and 2022.”

Decades of experience The White House Nursing Home is rated“We as are “Outstanding” constantly reinvesting in the business. In terms of history, the White House Nursing Hot on the heels of digital care planning came by the Care Quality Commission and is also accredited It is our only care home, we have resisted Home has been taking care of elderly residents a giant 42-inch ipad on wheels and hydraulics mergers or acquisitions of other homes. We with the GSF (Gold Standard Framework) with ‘platinum’ since the mid-1980S. which could be manoeuvred from room to room have 30 residents and a fantastic, devoted and for providing recognised standards of care for all to status enable residents to play games, music and motivated team. We know that we have to offer The home was then run by Salima’s parents, who even communicate residents rightwith upfamilies. to the The endsubsequent of their lives. something different otherwise families will opt have since passed away. “We see ourselves as introduction of EMAR (Electronic Medication to place their loved ones someplace else. We the custodians of their legacy – The White House All our care is provided by qualifi ed, experienced and Administration Record) was huge in terms of constantly strive to offer something different yet Our philosophy is totheir create a secure, andtohomely was passion and we arehappy very proud efficiency, safety and compliance. The home has devoted nurses and care assistants through tailored and meaningful for our residents.” continue their great work,” Salima says. atmosphere for our valued residents and staff. not rested on these significant improvements . person-centred care plans. While Rahim points out that while there is no ‘Continuing their great work’ means constantly Our 30 “We have added sensory room upstairs with financial return for the business frombed the nursing home comprises of individually Digital care planning allows family to seedirect what their loved looking at ways to develop the business. Next forest and beach areas with different textures ongoing spend on technology, heand believes the beautifully decorated rooms equipped with a range one is doing ‘live’ through a relatives gateway and care on the agenda is an extension to the business for residents to touch experience sensory investment is essential to long-term success. of facilities that include ceiling hoists, 24 hour call-bell of four extra rooms, with planning recently plans canWe behave reviewed online. stimulations. also created an oldapproved by Kingston Families can identify just how tailored the care is fashioned pub area where they can sit and systems, digital TV as well as wi-fiCouncil. . Activities contribute to the integrity of anhow individuals and satisfied and happy their relatives are. relax,” Rahim can explains. While the extra space will be welcome, the key We are registered to care for a range of nursing needs health and wellbeing which is why social interaction and driver for the home is the high standard of care The ‘relatives gateway’ aspect of our digital care The VR headsets have proved a revelation and provide exceptional, personalised standards of engagement is an integral part of life at TWHNH. of the residents and their welfare, engagement plans provides up-to-date and 24-hour information too – residents can be transported to an with the family members constantly… and not care 24 can hours a day, 365 days a year. on how their loved one is doing and families interactive world which is both stimulating and Please get in touch for further details. forgetting our technological furry friends. log in whenever they wish to see this live. entertaining.

Here at The White House Nursing Home in New Malden, Surrey, we specialise in providing quality nursing care for the elderly.

The White House Nursing Home Ltd

020 8949 0747

274 Malden Road New Malden

Surrey KT3 6AR

Be who you’ve always been... a keen gardener At Sherwood Grange care home being a keen gardener doesn’t stop when you make the journey into care. Bring your life with you to a place you can call home. Award winning, person centred care for over 40 years. If you’re considering care for yourself or a loved one call 020 3993 8036.

Trusted to care. Sherwood Grange care home Kingston Vale

health and wellbeing

New Victoria Hospital launches educational Breast Health campaign New Victoria Hospital, a small independent Hospital, has partnered with Breast Cancer Now to support the Wear It Pink initiative. Breast cancer is the most common type of cancer in women in the UK, accounting for 15% of all cancer diagnoses. To meet the increasing demand in Surrey, New Victoria Hospital has recently enhanced their One Stop Breast Clinics, offering additional daily appointments with Breast specialists and new diagnostic technology for patients. Encouraging women to become breast health conscious has recently been challenging for many healthcare providers and charities. Women’s Health has always been one of the leading services at New Victoria Hospital; raising awareness on breast cancer risk and supporting patients along their journey is at the centre of New Victoria Hospital’s campaign this October.

Meeting the needs of patients Daily breast clinic appointments are available at New Victoria Hospital in support of the thousands of women who were left with delayed access to breast health services over the past The Royal Borough of


Chamber of Commerce

few years. Women now have rapid access to results and specialist care. Consultant Breast Surgeon, Professor Zoe Winters, comments, “I am honoured to be part of New Victoria Hospital’s initiative. My passion is to deliver “state of the art knowledge” to my patients in a One-Stop rapid diagnosis breast clinic on all aspects of breast health and breast cancer symptoms that allows each individual to understand basic mechanisms that help to explain what we do and why.” Breast Cancer Nurse Specialist, Angela Hawkins says “Receiving a breast cancer diagnosis can be overwhelming and fear of the unknown is frightening. My role is to offer support and guidance and to help patients navigate their treatment journey.” Along with enhanced diagnostic technology, patients have further options available pertaining to Oncoplastic treatments. Consultant Oncoplastic and Reconstructive Surgeon Mr Paul Thiruchelvam highlights the crucial developments, explaining “It is extremely important to make women aware of the whole range of breast conserving

treatment options available. Oncoplastic breast surgery has changed dramatically in the last few years, with the wider adoption of partial breast reconstruction using local chest wall perforator flaps. This extends breast conserving therapy to patients who would have otherwise only been offered a mastectomy. By adopting a personalised approach we are able to offer more cosmetically sensitive surgical options to patients with safe and effective outcomes.” Reconstructive surgery can be performed at the same time as a mastectomy or a lumpectomy, and patients can achieve better outcomes in one operation as a day case most of the time. “The advantages of being looked after by a multidisciplinary team of specialists at New Victoria Hospital add value to the care that patients receive. Surgery can have a devastating effect on the patient’s body image, but with the numerous reconstruction options now available, patients don’t have to experience the negative psychological sides of seeing breast deformities after surgery.” says Consultant Plastic Surgeon, Mr Theo Nanidis. For more information on breast cancer services at New Victoria Hospital, you can visit or call 020 8949 9090.

BOROUGH BUSINESS - The voice of Kingston’s business community


starting up What motivated you to set up in business? The urgency to reform education and bring it into the 21st century. Education must keep up with the demands of the fast-changing world around us.

What do you like most about working for a start-up? I feel very lucky as I am extremely passionate about my goals, which means I am never tired or bored of what I do. The opportunity to let my creativity guide the journey that the company is embarking on is very exciting and I never wake up not wanting to “go” to work! I also enjoy the flexibility of my working hours as this gives me the opportunity to spend a lot more time with my young daughter, which is just priceless!

What has been your greatest business success to date? The Egg Ltd is very young but I am proud of the fact that the families that chose my services so far all appreciated and commented on my passion for getting education right for the individual and approaching the topic of education from a holistic point of view. I am also proud of the connections that I already made within the local community in a short period of time and giving the company a strong and unique presence.

What has been your lowest moment? I am yet to have one!

Tell us a bit about your business The Egg Education Ltd was established just two months ago with the aim to provide support for families, schools and children with all their needs relating to education. The company is developing into an accessible knowledge hub, working with the council and other local organisations and social enterprises to bridge the gap between education, families and employment. We will provide a range of courses that benefit the local community, such as English as a Foreign Language courses for all ages, workshops, seminars and talks on topics such as Special Education Needs, alternative provision schools, parenting support groups and more practical educational support solutions such as after school clubs and targeted tuition, just to list a few.


What gives your business ‘the x-factor’? My absolute passion to get education right for ALL! I put children and families first. Inclusivity, accessibility and connectivity motivates everything that I do. I want to inspire and guide the generation of the future to embrace a happy educational journey, knowing it will benefit them and their communities in establishing a successful and connected existence for themselves.

BOROUGH BUSINESS - The voice of Kingston’s business community

In terms of business achievements, where do you want to be within the next 5 years? I see The Egg Education Ltd as a wellrecognised and regarded social enterprise within the local community that both families and schools trust and turn to for reliable and accessible support.

What would be your top tip to someone thinking of starting up their own business? Take the leap!

19th November - 24th December We invite you to take a magical walk through our Christmas Wonderland. Your journey will start with a short, animated film to get you into the Christmas spirit. From there you’ll start your adventure. Each room features a different theme to take you through a journey of magic and wonder. From there you will then get your very own private visit with Father Christmas. You’ll visit him in his own cosy cabin where he will be checking the names twice on the list with the help of his very own elves. From

Children £18.50 Adults £5.00

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