Connecting Together May 2018

MAY 2018

Shannon McCormack, D.O., Hospitalist– Beloit Hospital

Engagement To be focused, emotionally invested and committed to working together as a team to support each other and provide the BEST Care to our patients.

Beloit Health System Summer Jam Music on the Roof Third Wednesday - June, July and August | 11:30 am–1 pm.

Focused – Being focused in patient care is important because patients are the reason why I am here. It also gives a sense of purpose to my life and my community. Being focused, however, means that I have to put aside whatever else is going on in our hospital or global world environment to ensure I’m focused on helping my patients achieve the best quality of life.

Emotionally Invested – For physicians to be emotionally invested in our patients, it requires that we put our own needs aside and put the needs of patients and staff at the forefront.

Sometimes that means missing dinner or missing time with our families but, at the end of the day, it’s all worth it if our patients have a good outcome and a good experience.

Teamwork – Teamwork is important because it takes a village to deliver a best patient experience and sometimes that means we physicians need to pick up a role that is not

— SUMMER EVENTS —

June 20 - Cole Brandt July 18 - Dr. Michael Donnelly August 15 - Harlan Jefferson Cardiac Nutrition Class: Heart Healthy Eating Wednesday, June 13 | 1:00 or 6:00 pm

customary. For example, one weekend when we had a lot of discharges and the social worker was overwhelmed, I made phone calls to assist her because I recognized that a timely discharge was part of providing a best patient experience.

Fun – It’s imperative to have fun doing this because it shows that as a physician I love my job. In situations when a patient is having a tough day, just a smile or a light joke to spark a laugh can be the best medicine I can deliver.

cont. on next page

Free class featuring one of the following topics: low sodium, low cholesterol/saturated fat, label reading, cooking and dining out.

Take It to Heart Club “Reduce Blood Sugar” Tuesday, May 15 | 6 pm Seminar presented by Nicole Chen, MS, RD, CDE, NCC. Most of the food we eat is turned into glucose (or blood sugar) that our bodies use for energy. Over time, high levels of blood sugar can damage your heart, kidneys, eyes and nerves. Join us to learn how to reduce your blood surgar to a healthy range.

Desmond Haney, Electrician – Beloit Hospital Engineering

Jackie Klein, RN, Family Medicine – Beloit Clinic

Quality

Integrity

To be committed to deliver care and service in a manner that exceeds team member, patient and family expectations.

To do the right thing and to do my best.

Qualitative and Quantitative – In my role as an electrician, Beloit Health System staff are my customers and I want to ensure that they are as well taken care of as our patients. I think that sometimes what engineering does for staff is lost on some people until they need our services and then get to see how we too deliver excellence here in the health system.

For example: Whenever I’m presented with an issue to fix, I first try to establish what the staff, my customer, perceives the problem to be. Then I try to learn from them what it is they are trying to achieve, in other words, how do they want something to operate vs. how is it currently operating. And last, I educate staff on the technical aspects of the issue so that we can work together to find a solution that will be the best for them.

Patient and Employee Safety – Safety is a huge part of what engineering does on a daily basis. We are responsible for the infrastructure of the entire hospital and everything affects patients and staff either directly or indirectly.

In engineering, first and foremost, we always have to keep on our mind how a particular system impacts the safety of patients and staff members.

Something that may seem like a simple task, can require that a strict protocol to be followed before we can even get started on the work.

We take our patients’ safety very seriously so

Congrats!

Sarah Jackson Congratulations to Sara Jackson, Cardiology nurse Practitioner for completing and obtaining her Doctor of Nursing Practice degree from Walden University. The DNP is a terminal degree in Nursing specializing in clinical practice.

we do everything possible to maintain the highest level of safety.

Data Integrity – In our Cogen Plant, which houses our emergency electrical generators, there are a lot of regulations and testing that are required by the state, the EPA and Joint Commission. In the event of an inspection, the data integrity of our documentation is extremely important. We are required to keep documentation regarding our monthly testing such as the duration of the test, temperature and fuel levels and the areas of the facility being tested.

Efficiency – I come from the world of contracting and one of the worst things that can happen is to have to do something over again because time and money is lost. There is an obvious benefit to complete a job not only correctly but in a timely manner, which is the epitome of efficiency. I have brought that mindset to my work here at the hospital so I tend to analyze my jobs thoroughly before starting them because getting a job done fast doesn’t always mean you will get it done the best and that definitely would not be considered efficient.

Humility – I find it humbling when patients and family members trust my advice enough to ask me, “What would you do if you were in my situation?” That’s a tough question to answer but I try to give patients my time by talking with them about their options so they can come to the right answer for themselves.

Honesty – Honesty is an important factor working in healthcare so patients will trust me and my advice when they turn to me. I once had a situation where the doctor had explained the diagnosis to the husband and the wife, and afterwards they asked me for my opinion on what they should do. I remember that day as it was a heartbreaking situation. I was very honest with them about the doctor’s diagnosis and what they would be facing for the future.

Professionalism – I’ve come to know my patients and family members so I like to laugh and joke with them all the while remaining professional. I think it makes patients relax to have fun while they are in the office and let them know that I care about them at the same time. So yes, I am a professional, but I deliver professionalism in a way that I think really helps patients. To me if I win the hearts of my patients, then I feel have represented the nursing profession to the best of my ability. cont. on next page

Medical Staff Scholarship Applications Available

Kari Pearsall, RN, Cardiac Intensive Care Unit – Hendricks Family Heart Hospital

Satisfaction To do what is necessary to treat our patients and families the way we would want ourselves and families treated to provide a positive, memorable experience.

Empathy – If you don’t have the ability to put yourself in someone else’s shoes, then you can’t provide the best care. As a diabetic, I understand the challenges that people go through in having to manage a health condition, so I think I have a lot of empathy for patients in this regard.

Responsiveness – Responsiveness is important because these are the actions that patients will remember. For example, I was honored to have the opportunity to care for a patient and his wife in a special way. A patient was admitted to CICU after a heart attack while he and his wife were passing through this area as he was an over the road truck driver. They desperately needed to submit paperwork to his company so they could get a paycheck so I offered to take the wife on this errand and while out I bought her lunch and paid for her husband’s prescription that we also picked up. I have always felt empowered by our leadership

Application Deadline May 15th

to do what is right for our patients, so I felt it was important for me to provide human kindness to this patient and his wife. I really believe it is actions like these that patients will remember for the rest of their lives.

Communication – I always try to slow down and take the time to ask my patients and families, “What can I do for you that hasn’t already been done?” It’s important for me to listen to patients so I can learn about the patient to know what I can do for them. I also believe it’s important to ask what name the patient wants to be called because so many people have nicknames and good communication starts with being respectful to people.

The Beloit Health System Medical Staff is now accepting applications for the 2018 Medical Staff Scholarship. The scholarship is open to all graduating senior children of non-physician staff.

All applicants must complete an application and submit to the Medical Staff Coordinator, Maggie Fuchs, no later than May 15, 2018.

Applications received after the May 15 deadline will not be considered. This year the Medical Staff will be awarding five $1,000.00 scholarships. Recipients are chosen by a Scholarship Selection Committee consisting of the Medical Staff President, President Elect, Secretary, Treasurer, and the Immediate Past Medical Staff President. Applications are available on the Beloit Health System HartNet and online at https:// beloithealthsystem.formstack.com/forms/ scholarship

Gift Shop Has Surprises in Store If you’ve never been in Gifts from the Heart, stop in and check us out! We are located on the first floor of the hospital just inside the front entrance. We have sales regularly and we are a convenient option whether you’re looking for a co-worker’s birthday gift, a baby or wedding gift, or even some fun décor for your home.

Check here before running around town, you might be amazed at what you can find. We have a great selection of fashion items (tops, ponchos, scarves, purses and wallets, key chains, readers, and so much more) as well as a huge selection

of jewelry all at very reasonable prices. We carry sports and décor items, wine gifts, dog and cat items, signs and banners and garden! Right now we have some beautiful garden items, including garden flags and stands, solar yard stakes and rain gauges, beautiful kinetics, wind chimes and outdoor wall decor. And just in, check out our Topsy-Turvy Umbrellas!

We also have gift certificates available for any amount. We accept cash, check, credit/debit OR even payroll deduction so we make it as easy as

possible for you to shop. We also carry NorthPointe gift certificates in $25 denominations.

We will have a different sale every week in May so stop often, as things will change daily as additional items arrive.

As always, thank you for your continued support.

All the proceeds from Gift Shop sales go back to the volunteers who support many special projects and programs throughout the Health System!

Ice Cream Social Dates

Thank you everyone for donating food and money for nursing scholarships and local food pantries.

Monday, May 7 - Outreach Clinics Ice Cream Tuesday, May 8 - Beloit Clinic Ice Cream Wednesday, May 9 - Night shift Ice Cream Friday, May 11 - Hospital Auditorium (1 pm–2:30 pm) followed by the Poster Awards Presentation, Hospital Auditorium 2:30 pm

Tues., May 15th Blood Drive 9 am–3 pm Hospital Auditorium On Tuesday, May 15th our hospital will be hosting a blood drive with the Rock River Valley Blood Center from 9 am to 3 pm in the Hospital Auditorium.

Beloit Regional HOSPICE Member of Beloit Health System

Hospice Gives Back

Employees in good health, 17 years and older may donate blood. The whole procedure, including a health check, donation time and refreshments, takes about one hour. The time will be PAID time. With your supervisor’s approval, you may be released from your job to donate blood. Those who donate during offhours will receive one extra hour pay.

If you would like to donate, please call extension 5470 or e-mail Janice Collins for a “preferred” appointment time. Your “confirmed” appointment time will be e-mailed back to you.

A balanced meal should be eaten within four hours of donating and please arrive approximately 5 minutes before your scheduled time in the auditorium.

Each year, the staff of Hospice comes together to support a charity. This year, staff chipped in and was able to purchase much needed bedding and towels for the Veterans Home at Rock Valley Community Programs. Pictured here Mark Maxted, Chaplain and Lori Hathaway, Medical Records.

Our Values in Action Nominations compiled by Ami Menke, Human Resources In recognition and appreciation of outstanding effort and service to the patients, visitors or fellow employees, the following employees are being thanked. With our Values Initiative now rolled out across our health system, please recognize your coworkers using the new Employee to Employee Values Recognition form. You will find tablets with these forms located in your workgroup.

Michelle Adams, BMH – Intermediate, Integrity, Engagement, Satisfaction, Quality Dalia Alarcon, BMH – Counseling Care Center, Satisfaction Annia Amosa, BC – Registration/Cashier, Quality Renae Bryan, BMH – Cardiac ICU, Engagement Colleen Bugaj, BMH – Intermediate, Engagement Kristen Broderick, BMH – Cardiac ICU, Engagement Frinette Checo, BMH – Counseling Care Center, Satisfaction Brenda Collins, BMH – Cardiac ICU, Engagement Mitch Curless, BMH – Intermediate, Quality Betsy Donovan, BMH – Counseling Care Center, Quality Rena Elliott, BMH – Dietary, Engagement Alicia Ellious, BMH – Dialysis, Satisfaction Kelly Foy, BMH – Intermediate, Quality Sandy Franzen, BMH – Cardiac ICU, Quality Dawn Gerloff, BMH – Dietary, Engagement Tammy Green, BMH – Cardiac ICU, Integrity, Engagement, Satisfaction, Quality Shauna Harmon, BMH – Dietary, Engagement, Quality, Satisfaction, Integrity Donna Jacobson, NorthPointe Administration – Satisfaction, Engagement Catrina Johnson, BMH – Intermediate, Engagement Leaha Joiner, BMH – Dietary, Engagement

Randy Jurgens, BMH – Dialysis, Satisfaction Sharon Lamb, BMH – Laboratory, Satisfaction Michele Lemke, BMH – Cardiac ICU, Engagement Derek Marcellus, BMH – Cardiac ICU, Integrity, Engagement, Satisfaction Danielle Martinez, BMH – Dietary, Engagement, Quality, Satisfaction, Integrity Cassandra McAtee, BMH – Intermediate, Engagement Amanda McCallips, BMH – Dietary, Integrity Liz Mondragon, BMH – Intermediate, Satisfaction Laura Neece, BMH – Counseling Care Center, Satisfaction Ellyn Nugent, BMH – Dialysis, Quality, Satisfaction Kari Pearsall, BMH – Cardiac ICU, Integrity, Engagement, Satisfaction, Quality Gail Ramsey, BMH – Counseling Care Center, Quality Danielle Rodriguez, BMH – Cardiac ICU, Engagement Patti Sanchez, BMH – Intermediate, Satisfaction Dail Shepherd, BMH – Nursing Administration, Engagement Melissa Tallman, BMH – Counseling Care Center, Engagement Naomi Turner, BMH – Intermediate, Integrity, Engagement, Satisfaction, Quality Maigan Vicencio, BMH – Intermediate, Quality Brenda Williams, BMH – Intermediate, Engagement

Dr. Marks Begins a New Chapter After 35 years at Beloit Health System, Peter Marks, MD Cardiothoracic Surgeon made the decision to retire. The Health System hosted a retirement reception for Dr. Marks last month at NorthPointe.

Staff and employees attended the reception at NorthPointe to wish Dr. Marks the best of luck.

Dr. Hudson takes a moment to congratulate Dr. Marks on his retirement. The two have worked together for several years, and Dr. Hudson will be assuming Dr. Marks’ patients after his retirement.

Over the years, Dr. Marks has worked tirelessly to help his patients and their families and he will be missed. Hilton Hudson, MD will be taking over for Dr. Marks at the Hendricks Family Heart Hospital.

Value: Satisfaction

Blue Ribbon Awards The Blue Ribbon of Patient Care Excellence is awarded to employees, workgroups, and physicians who received honorable mention in a Press Ganey Patient Satisfaction Survey.

I’ve been to a lot of emergency rooms but coming to Beloit Emergency, it’s the best treatment I’ve ever gotten! In and out pretty quick, staff was honestly the best I’ve ever experienced, so I was extremely pleased. I want to thank the Beloit Hospital Emergency Room.

They were very good, concerned, helpful and understanding people and it was clean. It’s just a wonderful hospital to me! I’ve never had a bad experience and I would recommend them to anyone! (BMH Emergency Department - Night Shift) The staff in the Emergency Room is very good.

They care about what your needs are, and if you ring the call button, they come right away. If you tell them you need a blanket or another pillow they’re there, they care about you. That’s one thing I love about Beloit Hospital, the staff cares about your needs. I wouldn’t go anywhere else but Beloit Hospital and I want to tell everyone else to go there. (BMH Emergency Department) I just want to say that we had a really good experience at Northpoint. We got in right away and were seen. The doctor was really nice and courteous and we were out right away.

(NorthPointe Immediate Care) Dr. Tsu-Hon Wang, GI is outstanding and supporting staff and reception staff were awesome! (Ambulatory Surgery Center) I rate the NorthPointe Surgery Center the best of the best! All of my survey responses would be an 11 or 12 if I could do that.

Kristy Arnold, RN took very good care of me.

My visit was comfortable, informative and I felt I had a good relationship with my nurse and my doctor. They kept me informed and I was well taken care of. (NorthPointe Ambulatory Surgery Center) Dr. Barbara Higgins, Hospitalist went above and beyond to help us with our mom while she was in her care. We were very pleased with her caring and professionalism.

Kim Najdowski, RMA, Internal Medicine couldn’t be any better, a real asset for the clinic.

Sue Jacobson, RMA, Internal Medicine is just tremendous. She knows exactly what you need and is perfect with Dr. Gold’s office.

Dr. Thomas James, Hospitalist was excellent!

He was caring and made us feel SO reassured!

Dr. James is a true doctor and a very passionate, caring human being!

Dr. Jamie Frantz, Orthopedics was awesome during all stages of surgery and post treatment.

He genuinely cared and worked toward a best possible outcome. Dr. Mohammed Mohiuddin, Anesthesiology was also excellent with speed and accuracy of nerve block and checked on me daily post-surgery.

Dr. Glenn Tan, Obstetrics/Gynecology as well as his nursing staff are amazing. They treat you like they would want to be treated.

This is an excellent place to go to. Everyone is so friendly and polite. Dr. Kathleen Klespis-Wick, Family Medicine is the best doctor I have ever had. I have been with her for the past 21 years.

Dr. Jack Wang, Family Medicine is exceptional!

He calls me to discuss lab work on weekends - a doctor calling on his day off, WOW! My wife is an RN and knows of no other doctor that does that.

Stephanie Kluck, CMA, Obstetrics/Gynecology is always wonderful!

Nancy Johnson, Nurse Practitioner, GI was friendly, listened to me, talked to me in plain language and was sympathetic to my problems.

Lynn Myers, RN, Hailee Mikkelsen, RN and Vickie Edwards, CNA were all excellent.

(Intermediate Care)

Linda Robson, LPN, Neurology is always helpful with all our appointments and getting us information when we need it. It’s always nice to deal with her and Dr. Krzysztof Goetzen.

I was treated very well, my hospital experience was great! Met some of the best most compassionate caring nurses, Brenda Allen, RN - AJCC, Megan LaVigne and Renae Taylor, RNs - Float Pool, and Lisa Loomis, RN - MCC.

Your NorthPointe Clinic is the best I have ever been to! The staff is very professional and courteous and Dr. Marek Bentkowski, Family Medicine is GREAT.

Brooke Salmon, RN was fantastic. When pain persisted, Brooke worked with Dr. Jamie Frantz to find another solution. (Multi-Care Center) Top-Notch! Nursing assistants were great at supporting my knee as I needed help during moves and bathroom breaks. (Multi-Care Center) During delivery Leanne Jay, RN was such an awesome coach and motivator, I was so pleased to have her as my nurse. Also Brianna Ennis, RN was such an awesome nurse to us and our baby loved her, she was very real about everything and helped me so much during my stay! (Family Care Center) Danielle Williams, RN helped me tremendously to communicate with dietician and in helping me understand orders from my doctors. Thank you Danielle! (Special Care) I was in immense pain because of Pancreatitis.

Everyone was so wonderful, caring and sensitive to my situation. (Special Care) Everyone was awesome! Special kudos to Jeff Popp, RN - my 1st night he was awesome about pain control. Hannah Michalski, RN - nights, so sweet about my needs. Danielle Williams, RN was awesome at communication with everyone!

(Special Care) Dr. Mario Rojas, Ophthalmology is a fantastic doctor - so very pleasant and knowledgeable.

I am always impressed with the cleanliness of the clinic and it’s grounds. (Beloit Clinic Hospitality and Engineering Staff ) The lab girl that wears the glasses is so efficient and kind at the same time. She has excellent time management skills and is very good at her job. I’ve seen her numerous times and she never fails to impress me! Everyone else is really nice too. (NorthPointe Lab) Wonderful care and devoted staff – all were great! (Hospice) Everyone on the team was wonderful. We would like to thank you for beautiful memorial service you gave Mom at the senior living facility. It was so touching and personable. The residents were also comforted from it. Thank you so much.

(Hospice) Very satisfied and will support you in the future!

(Hospice) My son was referred to a pediatric urologist in Madison so doctor called over to the hospital to have the ultrasound pictures put on a CD for us to bring to Madison. We left the appointment and went over to the hospital and they had it ready within a minute of me getting there.

(Health Information Management Department) Thank you for taking very good care of me.

The best I’ve ever been treated in the hospital.

(Intermediate Care)

Nursing Collaborative Practice Update

by Kristy Dollinger With our Joint Commission visit on the horizon, the Collaborative Practice Committee has volunteered to conduct tracers throughout the health system.

These tracers are tailored to and reflect the standards the Joint Commission focuses on during their accreditation surveys regarding patient safety and quality of care. The purpose of these tracers is to reveal potential areas of improvement based on these Joint Commission standards. We as a committee appreciate your involvement in this process!

Included in the Joint Commission standards are expectations for environmental safety as well. All of us can do our part in ensuring that the equipment we use in our daily practice is in proper working order. If any issues arise, remember to place work orders to ensure necessary repairs.

The Collaborative Practice Committee is currently open to new members. If you are interested, please feel free to join us at our next meeting on May 9th at 7:30 am in the hospital auditorium. We look forward to seeing you!

(Front from L to R) John and his girlfriend, (Staff from L to R) Ashley Draeving, Leslie Roach, Paula Yanke, Anna Swanson, Miriam Perez, (Back row) Alycia Ellious, Michelle Orethun and Lynette Redner.

Painted with Love Caring for patients requires caregivers to use their clinical knowledge each and every day. But for one nurse, a patient’s request required her to draw on her other talents.

At John’s request, Lynette painted the couple wearing their hats with a silhouette of county dancers. The words of the song he wrote for his girlfriend flow along the bottom of the painting.

John is a patient. His girlfriend has Alzheimer’s.

John asked Lynette Redner, RN to create a painting for his girlfriend that would capture a moment in their lives together. She and John met when John was a line dancing instructor.

The pair fell in love and he wrote a song for her.

John said that despite her progressing disease, she will bring up the dancing and remembers this piece of their lives together.

“I am so honored to be a part of this. I normally don’t do people but this story was so touching, I had to be a part of this,” says Lynette.

The team presented the painting to the couple.

Lynette said that John was very emotional about the unveiling and planned out every detail.

Lynette’s talent, time and caring really made a difference in the lives of this loving couple.

Congratulations to members of the Family Care Center team! Over the past year, eight members of the team have lost a combined total of 260 pounds! They have been participating in the Weight Watchers at Work program since March 2017. Way to go!

Pictured L to R: Holly Burt, Brianna Ennis, Amy Hansberry, Mindy Brancamp, and Hannah Lawver.

Not Present for Photo: Linda Bruner, Chris Walker, Laura Erickson, and Arlene Smock.