Professional Enhancement Program Mentor Handbook

HANDBOOK Maximize your opportunities, minimize your excuses.

INDEX WELCOME

PG.1

OUR TEAM

PG.2

THEME: TEAMWORK & DIVERSITY

PG.3-6

MENTOR EXPECTATIONS

PG.7-8

P.I.E.S.

PG.9-12

WELCOME Welcome to the Professional Enhancement Program!

Thank

you

Broward

agreeing

College

to

serve

Professional

as

a

mentor for

Enhancement

the

Program.

The program pairs students with peer mentors, alumni mentors, and master mentors. Throughout the year, our interns

engage

in

special

projects,

internships,

experiences, and service opportunities that allow them to apply theoretical knowledge and skills in a practical setting.

This academic year, our theme is “Conflict Resolution.” Most view conflicts as bad. However, conflicts in life are inevitable. They can provide great opportunities

for

examining

events,

issues,

and

hidden

issues.

If

the

process of resolving conflicts transforms all involved, why not use them as opportunities for positivity, creativity, and growth. COVID-19 is one of the greatest threats to our world. It has made it abundantly clear that we need each other, and that positive collective action is indispensable. In that regard, you will be challenged to understand more about teamwork and

real-world

applications,

as

well

as

develop

communication

and

leadership skills, while growing as young professionals.

This

handbook

was

developed

to

give

you

a

quick

overview

of

the

program. Please review it and let us know how we can assist you as you serve our students. Again, thank you for serving in the role of a mentor this semester. We are grateful for your commitment of time, expertise, and energy.

Sincerely, Lulrick Balzora Dean of the Social Behavioral Sciences & Human Services Broward College

1

OUR TEAM Kisha King Associate Dean, Central Campus International Centers Liaison Monitors,

coordinates

and

maintain

communication

with

the International partners for the Professional Enhancement Program

Phillipa Vassell Executive Assistant

Manages and supervises the budget and activities of the Professional Enhancement Program

Claudette Goico Assistant/Designer

Creates and manages the production of marketing material of the

Professional Enhancement Program

Ingrid Jones

Adjunct Professor, Psychology PEP Coordinator Supervises,

coordinates

and

leads

the

Professional

Enhancement Program

2

MAXIMIZE YOUR OPPORTUNITIES THROUGH CONFLICT RESOLUTION 3

Introduction The

SBSHS

Professional

Enhancement

Program

(PEP),

internship which pairs Broward College students with

is

a

unique

Broward College

leaders and community professionals to gain experience and knowledge in their

intended

participate

in

fields the

of

study

program

and/or

share

careers.

their

time

Internship

and

talent

providers to

give

who

interns

meaningful, career-related experiences.

4

MAXIMIZE THROUGH "CONFLICT RESOLUTION" THEME Most view conflicts as bad. However, conflicts in life are inevitable. They can provide great opportunities for examining events, issues, and hidden issues. If the process of resolving conflicts transforms all involved, why not use them as opportunities for positivity, creativity, and growth.

Maximize through 2011 "SERVICE" Maximize through 2013 "DISCIPLINE OF FOCUS" Maximize through 2015 "TRUTH TELLING" Maximize through 2017 "THE ART OF NEGOTIATION" Maximize by 2019 "MASTERING SOFT SKILLS" Maximize through 2021 "TEAMWORK & DIVERSITY" Maximize through 2023 "NETWORKING" Maximize through 2025 "PURPOSEFUL LIVING" 5

2010 Maximize through "LEADERSHIP" 2012 Maximize through "MINIMIZING EXCUSES" 2014 Maximize through "REVIEWING YOUR VISION" 2016 Maximize through "THE ART OF SIMPLICITY"

2018 Maximize by "LEADING CHANGE" 2020 Maximize through "PERSONAL DEVELOPMENT" 2022 Maximize through "CONFLICT RESOLUTION" 2024 Maximize through "MANAGING RISK"

In support of the theme you will be provided two books:

Building

a

declares

cohesive

team

Lencioni.

is

not

Departing

complicated,

from

the

dry,

theoretical writing of many management books, he presents

his

case

organization,

and

communicating recognizable teamwork

is

company,

a

the

his and

or

a

context

doing

ideas. can

small

main

the

in

involved,

organization, story,

in

so

it

team.

are

fictional at

scenarios

applied is

department

sports

a

succeeds

The

be

whether

points

of

a

multinational

within At

are

anywhere

a

larger

the

end

of

summarized,

and

clearly

the

expressed suggestions and exercises are offered to help

bring

about

change.

Concise

and

easy

to

follow, this program is recommended for anyone who is a member of a team that needs improvement.

The Five Dysfunctions of a Team -Patrick Lencioni

Lederach more

explores

why

appropriate

"management."

But

"conflict

than he

transformation"

"conflict

refuses

resolution"

to

be

drawn

is or

into

impractical idealism.

Conflict reach.

Transformation

Its

practice,

says

is

an

idea

Lederach,

with

a

deep

requires

"both

solutions and social change." It asks not simply, "How do we end something not desired?", but "How do we end

something

destructive

and

build

something

desired?" How do we deal with the immediate crisis, as well as the long-term situation? What disciplines make such thinking and practices possible?

Conflict Transformation -John Paul Lederach

6

EXPECTATIONS

MENTOR GOALS AND EXPECTED OUTCOMES Assist students in completing their projects, certificates, and training.

Provide guidance and feedback as students conceptualize ideas.

Keep students on track and help them meet deadlines.

MENTOR RESPONSABILITIES The acronym of our expectations for mentors is T.E.A.C.H.

T - TIME/ TALENTS/ AND TREASURES Determine how much time you can afford to spend together with your protégé. The number of meetings is not prescribed. Each student and mentor are expected to determine the amount of time they wish to meet.

Determine

what

unique

specialization

or

expertise

that

you

can

offer

to

your

protégé.

Determine what resources that you can offer to your protégé (ex. Special contacts, information concerning scholarships, job or internship reference).

E - ESTABLISH EXPLANATIONS AND EXPECTATIONS Establish ground-rules Explain ground-rules Establish clear expectations and consequences for not abiding by ground-rules.

A - ASSESSMENTS/ ANSWERS Learn about your protégé’s priorities and objectives.

Provide your protégé answers to basic questions or refer them to the proper source for their questions.

C – COMMUNICATE/ COLLABORATE Create a schedule for meeting and communicating Create opportunities for collaboration

H – HELPFULNESS/ HOPEFULNESS Be a source of “Help” for your protégé

Be a source of “Hope” for your protégé

Please Note: Although mentors will be following up with student leaders, the Program Coordinator and Peer Leaders will work to make sure that all work is being completed in a timely fashion. The Program Coordinator

and

Peer

Leaders

will

also

the

weekly

reports

of

each

student

leader

to

ensure

that

everything is on track.

7

HOW PEP WORKS PEP Interns are assigned to what we call P.I.E.S. which stands for:

PROJECTS o Lean Six Sigma Project o Bougainvillea House (Mental Health) o Elite Foundation (Anti-human Trafficking) o Dept. of Justice (Dialogues on Race)

INTERNSHIPS o Psychology Lab o Oral History Lab o GIS Lab o BMI Lab

EXPERIENCES o Weekly Seminars o Conferences o Lauderdale Lead o Elite Foundation Gala

SERVICE o Anti Human Trafficking Service Project o Special volunteer activities

It is expected the intern works on their PIES to achieve an outcome designed by them and their lead, mentor or any other professional they may work with or under. It is encouraged that interns take initiative to create their own projects and opportunities related to PIES.

8

PROJECTS LEAN SIX SIGMA

Lean

Six

Sigma

operational complete interns Belt.

paves

the

excellence.

the will

The

Yellow

way

for

Interns

Belt

complete Yellow

THE BOUGAINVILLA HOUSE

and

the

Belt

will lead

Green

must

be

completed during the first month of the program.

Intern

projects

must

be

The

Bougainvilla

House

is

a

family

therapy center. They provide behavioral health and substance use programs to help

families.

space

for

goals.

They

healing

PEP

provide

and

Interns

a

safe

achieve

their

would

assist

in

marketing and fundraising projects.

completed by the Lead interns within 1 year

of

completing

the

training

program.

DEPARTMENT OF JUSTICE

ELITE FOUNDATION

Elite is committed to serving the needs

PEP

of

Community

voiceless

victims

in

our

community.

interns

would

work

Relations

with

the

DOJ

of

the

Service

Project

Department of Justice. Interns will work

Stay Gold at high schools, colleges and

with the DOJ Conciliation Specialists on

universities. PEP interns would create a

their

partnership

program

Elite

sponsors

developing

initiatives

with

Project

anti-human

such

Stay

Gold

in

trafficking

education and prevention initiatives.

Dialogue

process

is

an

on

understanding

program.

interactive,

that

communication

Race

opens and to

help

The

facilitated lines

fosters address

of

mutual racial

conflict and decrease racial tensions.

9

INTERNSHIPS PSYCHOLOGY LAB

ORAL HISTORY LAB

Psychology Lab is for those interested in research

will

Psychology planning forums

in

be

Lab.

The

research which

semi-structured

assigned lab

and

to

the

assists

with

engaging

students focus

engage

groups

in in

about

important issues.

Oral

History

is

for

students

who

enjoy

engaging with community members, the research

process

and

conducting

interviews will be assigned to the Oral History

Lab.

History

director

special and

The

Lab plan

interviews,

promote

helps and

the

Oral

coordinate

mini-conferences,

experiential

learning

certificates.

BMI LAB

GIS LAB

Geographic

Information

systems

(GIS)

The Brain Machine Interface Lab allows

Works as a catalyst for creative thought

students

and problem solving skills and facilitate

explore

spatial

current and future applications of BMI.

reasoning.

working assigned solutions

with to to

Students

who

love

technology

will

be

the real

GIS world

Lab

to

find

challenge

s

who the

are

assigned

ethical

to

it

implications

to and

Students will engage in research that relate

to

translating

neuronal

information into computer commands.

thatbenefit their community.

10

EXPERIENCES WEEKLY SEMINARS

PEP

Weekly

opportunities that

focus

along PEP

with

on

seminars

for

current

mentors

weekly

engaging

teamwork

and

in

and

issues

PILLARS CONFERENCE

forums

diversity,

and

leaders

events. in

the

community often lead the discussions.

The

three

PEP

day

event

collaborative experiences their

conference

of

is

the

year.

effort

that

for

leaders

opportunities

to

to

the

final

It

is

a

provides maximize

strengthen

their

sense of global purpose, personal wellbeing and individual resilience.

LAUDERDALE LEAD

ELITE GALA

Elite learn

Foundation from

thriving

Thought

Self-discovery

will

and is

executable

help

Survivors,

Leaders,

Entrepreneurs,

but

Gala

part

you

forward

successful Change-Makers. of

the

deliverables

process, are

the

outcome. Elite strives to promote your self-actualization Warrior within.

11

to

release

your

Lauderdale

Lead

works

business

community

biblical

principles

workplace.

Enjoy

a

to

with

the

explore

how

apply casual

in

the

lunch

with

local business people and take away a few principles to help your professional life

grow.

Learn

from

us

as

we

teach

what it takes to be a great inspirational leader and mentor.

SERVICE

12

"TOGETHER WE SERVE"

MAXIMIZE THROUGH "CONFLICT RESOLUTION" For more information contact: www.browardsbshs.com | ssg@broward.edu | (954) 201-6513

Broward College does not discriminate on the basis of race, color, sex, gender, national origin, religion, age, disability, marital status, sexual orientation, genetic information or other legally protected classification in its programs and activities.