Customer Experience

Our dedicated Customer Experience team is here to help. From updating company information, renewing accreditation, viewing benefits, and more, access to support has never been easier.

In late fall, we launched Live Chat on bbb.org. With Live Chat, visitors can seek live assistance from BBB representatives quickly.

The BBB Customer Review app was introduced to help ABs collect reviews in realtime. Survey shows that 98% of consumers read online reviews before purchasing from a business, so the app helps businesses collect more reviews from customers. Some businesses have seen a 400% increase in BBB reviews in one year.

This is available for free, exclusively to Accredited Businesses. Download the app to any iOS or Android mobile device, or computer.