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Care Connection

Recognizing our 2014 Legendary Caregivers




Congratulations to the 2014 Legendary Caregivers, who were selected by their peers for providing extraordinary care and service to our patients, colleagues and community. The descriptions for each individual are excerpts from their nominations.

Holly Hess, RN, BSN, VA-BC Pediatric Vascular Access Nurse l Wolfson Children’s Hospital Holly Hess joined the Neonatal Intensive Care Unit in 1979 and worked there for 24 years, as a staff nurse, assistant nurse manager, transport nurse and a resource for difficult PICC line-placement in premature babies. In 2004, Hess followed her passion and developed the Pediatric Vascular Access Team. During the last 10 years, this team has raised the rate of successful PICC lines from 75 percent to 95 percent through the use of ultrasound technology that Hess championed to bring to Wolfson Children’s Hospital. The success of this program has been recognized at national conferences, and leaders in the industry now seek her out to offer training. Hess co-founded the PANDA project with Amanda Brown, RN, a program that helps ensure the IV process for children is pain-free through the use of J-tip needle technology. In addition, she has been published in Pediatric Nursing. Hess has made priceless contributions to Wolfson Children’s Hospital and its patients. She is a true professional who is dedicated to the patients and families she serves and consistently demonstrates respect and compassion in her daily work.

Cathy Maldonado, RN

Assistant Nurse Manager l Medical Surgical ICU l Baptist Jacksonville Cathy Maldonado has worked at Baptist Jacksonville for more than 30 years and has been an assistant nurse manager on the night shift in the Medical Surgical ICU since 2002. She is highly regarded by employees in the MSICU, not just for her experience, but for her positive attitude and willingness to teach others. Many refer to her as their mentor, their rock and their work-mother. Maldonado encourages other nurses to use their critical thinking skills and team members to deliver the highest level of care to patients. She professionally handles complicated situations by accurately explaining what needs to be done and why. She is hardworking, compassionate and always goes above and beyond to make patients well and comfortable, always treating them with respect and dignity. She also shows great professionalism when dealing with challenging patients or families. Maldonado also gets the MSICU staff involved in community service. She has coordinated food drives on the unit for Second Harvest Food Bank and established a clothes closet for patients who are being discharged and are in need.

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ary Caregivers Scott Fortney, PT, DPT, OCS, MTC

Clinical Supervisor l Outpatient Rehabilitation l Baptist Jacksonville Scott Fortney has worked in Outpatient Rehabilitation at Baptist Health for 15 years, including several years at the Mandarin and Orange Park locations. He has worked at the Heart Hospital location for the last eight years and has been a clinical supervisor for most of that time. As a physical therapist, Fortney quickly earns the trust of his patients who express deep thankfulness for his outstanding care and willingness to go the extra mile for them. His kind and gentle nature is a common thread woven into the numerous positive comments he receives on customer service surveys. He has many return patients and patients who refer their friends and family members to him. Because of his extensive knowledge and experience, Fortney is routinely sought out by other therapists, including those with more seniority and experience, as well as physicians. As a clinical instructor for physical therapy students and a mentor for new therapists, he is able to adjust his teaching style to ensure that others gain maximum benefit. He also works to ensure that they understand the privilege it is to serve our patients and community.

Dawn Smith, RN, MSN

Assistant Nurse Manager l Recovery Services l Baptist Beaches Dawn Smith joined Baptist Beaches in May 2001 as a member of the Flex Team and has been assistant nurse manager of the PACU, ASU and PACE for the last three years. She was also selected to be a Caritas coach and Magnet site coordinator for Baptist Beaches. Employees says that Smith is an excellent example of a supportive leader who is approachable, treats everyone fairly and with respect, and is always willing to listen to new ideas or complaints without judgment. She is also a “hands-on” team player who regularly jumps in to help out with patient care. She lives by the motto, “Let’s just do the right thing,” and continuously models how to be a great caregiver. Clinically, Smith is always on the cutting edge of new innovations and is eager to bring them to use in the departments she supervises. She also has tremendous rapport with the anesthesiologists and surgeons and is respected by them. In the community, Smith volunteers at THE PLAYERS Championship medical tent each year and at Mission House.

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Paul Carter Plant Facilities Supervisor l Baptist Nassau Paul Carter joined Baptist Nassau as a zone mechanic in January 2000, and was promoted to plant facilities supervisor two years ago. He exemplifies the mission and values of Baptist Health. He treats everyone he encounters with respect, compassion and dignity. Carter is a team player and always supports his co-workers. He is well known for his positive attitude and for always being willing to help with whatever is needed. He is respected by other employees for his excellent work and goes out of his way to help others. Carter is extremely reliable and demonstrates diverse talents and abilities. He can always be counted on to take care of the job or resolve the problem as quickly as possible. He is very instrumental in the completion of various construction projects at Baptist Nassau. Each year, he helps to build the float for the Annual Fernandina Beach Shrimp Festival Parade.

Dawn Crehore Customer Service Representative l Radiology l Baptist South Dawn Crehore joined Baptist Health in 2007 and has worked as a customer service representative in Radiology since February 2008. She is known for giving freely from her heart, whether it is for patients, family members or her co-workers. She has been commended recently for how she handled several different issues that demonstrate her dedication and compassionate attitude. One of her co-workers suffered a tragic medical event and was unable to return to work. Without hesitation, Crehore volunteered to cover her hours, which meant that she had to change her shift from evenings to days. She also organized a benefit walk that raised $2,500 for this co-worker. When a radiography student received news that her young daughter was diagnosed with a brain tumor and given a short time to live, Crehore exhibited the utmost compassion while consoling the mother. She then proceeded to collect many gifts from co-workers for the sick child and delivered them to her home. When the Imaging Department received a call from a patient who was confused and did not speak English very well, Crehore remained on the phone with the patient until a call was placed to the unit and the nurse was able to check on the patient.

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ary Caregivers Maria Poblacion Associate Care Provider l Medical Surgical Unit l Baptist Beaches Maria Poblacion joined Baptist Health in 2006 and worked first as an associate care provider in the Progressive Care Unit at Baptist Jacksonville. She has worked in the Medical Surgical Unit at Baptist Beaches since October 2011. Employees describe Poblacion as the gem of her unit who is appreciated by patients and staff for her friendliness, positive attitude and a willingness to help others. She comes to work each day smiling, hits the ground running and never stops until her shift is over. Poblacion takes great pride in caring for patients, making sure their rooms are clean and that they have everything they need. She also makes sure that family members are comfortable. She shows great compassion, even in difficult situations. She gives such good care to patients that they want to adopt her into their families. Poblacion is a role model on her unit who consistently demonstrates team work and a positive attitude among her peers. She is always willing to share her expertise and mentor the other associate care providers. Although she prefers taking care of patients, she also works as a health unit coordinator when needed.

Baptist Health honored for Wellness Program Baptist Health was recognized on May 14 as a Platinum Award winner in the 2014 Healthiest Companies Awards by the First Coast Worksite Wellness Council. Of the 46 companies honored, Baptist was one of 15 that received the highest platinum-level award. “Healthy for Life has been committed to improving the health of our employees on a daily basis, whether it is through our annual health screenings, monthly health corners, quarterly wellness challenges or personal health coaching,” says Beth Mehaffey, senior vice president, Human Resources. “This award exemplifies our commitment to employee health and wellness. The Healthy for Life team would like to thank all employees and our 100-plus wellness champions who volunteer their time to spread the word of wellness to their colleagues and guide the development of our program.”

Wellness Coaches Latrice Kempt and Katie Walters accept the 2014 Healthiest Companies Platinum Award for Baptist Health.

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A journey to enhance our safety: Employees travel to South Carolina and Nicaragua to witness production of our new Vestex® garments In July, Baptist Health will become the first health system in the world to widely adopt specialized staff uniforms made with Vestex technology. This innovative fabric combines antimicrobial technology and a fluid barrier which helps minimize the risk of transmission of infectious organisms. In preparation for this exciting milestone in our commitment to safety, two teams had the opportunity to tour the facilities responsible for producing the unique Vestex fabric and assembling more than 30,000 uniforms, lab coats, and scrub jackets which will comprise phase one of our systemwide rollout. Diane Raines, senior vice president and chief nursing officer, explained that the trips accomplished several purposes. “These trips enabled some of our staff, who will be wearing the uniforms, to perform due diligence, and see first-hand the quality and care that goes into each garment. It also broadened our circle of Changing Health Care for Good. The employees at the factories take great pride in the fact that they were partnering with us on this innovative and broad-reaching project.”

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Baptist Health employees have been involved in this project since 2010, when staff members participated in a pilot program which tested Vestex uniforms on the job. A Uniform Task Force has been working since then, collecting input and making recommendations. Last November, more than 1,000 employees were involved in reviewing and voting on different styles and colors of uniforms. Still others were involved in reviewing how well the prototype uniforms performed when commercially laundered. With this much engagement, it came as no surprise that many employees were eager to see the production process through.

Fabric production in South Carolina In February, a team of six Baptist Health employees traveled to Galey & Lord in Society Hill, South Carolina, to visit the facility where the Vestex fabric is produced. The team was able to see the fabric used in our uniforms and patient garments come to life before their eyes. They also witnessed how the technology that gives the garments its unique protective qualities is embedded into the fabric.

Garment assembly in Nicaragua A second team of employees traveled to Masaya, Nicaragua, in April to tour the Calypso Apparel factory where the garments are sewn and finished. This factory was selected by Vestex because they had the capability to produce the large number of garments required. Our team verified that the factory in Nicaragua is safe, the employees are all legal working age and well trained. It meets every standard that our American factories must comply with, and the workers there showed their pride with a slogan they adopted specifically for our order, “Perfection simply is not good enough!!” While in Nicaragua, the team also visited a hospital in Masaya.

Delivery in Northeast Florida Delivery of the new staff uniforms will begin the week of July 9, and will last for several weeks to ensure everyone has a chance to pick up their order. A schedule will be published in June so that each campus is aware of the specific dates, times and locations for delivery. Stay tuned to CareConnection for updates on the delivery times as we approach this historic rollout!

“As we were there visiting the plant and meeting the people, I realized that this was no ordinary order for them. Their dedication could be seen throughout the factory in the form of constant professionalism and meticulous inspection of every piece as it made its way through the process.” Greg Garcia, CHESP Operations Manager, Environmental Services Baptist Jacksonville



To view the Nicaragua trip video, go to highlights on the intranet home page. May2014 7

Congratulations to our Magnet Pin Contest winner TY~QUALITY SAFE

Congratulations to Gary Brett, associate care provider at the Wolfson Children’s Hospital Emergency Center, who created the winning design for the Magnet 2016 Pin Contest. Brett will receive two Terrace Suite tickets to a Jacksonville Jaguars game in the fall.


During our journey to Magnet redesignation, Baptist Health employees will be able to earn a Magnet 2016 lapel pin by showing that they use the Magnet model to improve outcomes or demonstrate Magnet principles in their daily work. Magnet lapel pins are expected to be available in June, and the criteria for receiving one will be available on the employee intranet.


Good news for new moms Effective April 1, free electric breast pumps became available on both the preferred and value Baptist Health Medical plans with no copay. This benefit enhancement allows you to obtain an electric breast pump from any Florida Blue participating pharmacy if you have an authorization form/ prescription from your provider. If you get your pump through

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the Baptist Pharmacy Pavilion, South, Beaches or Nassau, they can deliver it to your bedside in the hospital or you can pick it up at the pharmacy. The Baptist Pharmacy provides the Medela Model 57081 to our employees. (No substitutions can be made.) For more information, contact the Baptist Pavilion Pharmacy at 202.5288. If you are not at a Baptist location, call CareCentrix, the durable medical equipment provider for Florida Blue, at 877.561.9936, to locate a provider. Other providers may supply a different pump based on their contract with CareCentrix.

Baptist hospitals earn stroke awards Congratulations to Baptist Jacksonville and Baptist South for being recognized by the American Stroke Association with Get With The Guidelines® awards. Baptist Jacksonville received the Stroke Gold-Plus Quality Achievement Award and Baptist South received the Stroke Silver-Plus Quality Achievement Award. The awards were earned by meeting specific quality achievement measures for the rapid diagnosis and treatment of stroke patients. These measures include aggressive use of

Baptist South Stroke Team – Lucinda Deputy, Tina Gaston, Swetal Gandhi, Mary Pappy, Kimberly Peppers, Brenda Galvan and Melissa Templeton.

medications and therapies aimed at reducing death and disability and improving the lives of stroke patients. Stroke is the No. 4 cause of death and a leading cause of adult disability in the United States. On average, someone suffers a stroke every 40 seconds; someone dies of a stroke every four minutes; and 795,000 people suffer a new or recurrent stroke each year.

Baptist Jacksonville Stroke Team – Kneeling: Allison Mills, Cheryl Warner, and John Castillo. Standing: Alex Tecson, Wendy Camp, Detmetiros McBride, Marjorie Donnelly, Nancy Simon, Terri Baker, Michael Mayo, Nicole Thomas, Ann Marie Grietens, Kathy Fenlon, (American Stroke Association) Dorothy Adair, Mindy Grall, Kathy Baldwin, Judy Sessions, Shana Powell, Lorrie Veniskey and Roehl Reyes.

New stroke program director Mindy Grall, PhD, ARNP, BC, has joined Baptist Health as stroke program director for the health system. Grall knows Baptist well, having served in various clinical roles since 1997, including six years as a nurse practitioner with Baptist Neurology Group. As stroke program director, she is working with the stroke program leaders at each hospital to ensure high-quality care delivery and outcomes, as well as coordinating our effort to achieve Comprehensive Stroke Center accreditation for our Stroke and Cerebrovascular Program. Nicole Thomas, MBA, FACHE, vice president, Operations and Specialty Services, Baptist Jacksonville, said, “With her passion for the neurological patient, her nearly 20 years of clinical expertise, and her extensive research background, Mindy is a tremendous asset to the team. We are grateful to have her rejoin us.” May2014 9

I-CARE pin project wraps up The I-CARE pin project, which took place January through May, provided a way for employees to recognize co-workers who demonstrated exceptional caring. The program works like this: The recipient wears the pin while looking for opportunities to pass it on when he or she witnesses another caring event. Each time the pin changes hands, the giver calls a phone number to report his or her name, the recipient’s name and a short description of the caring act. For the past five months, approximately 150 employees throughout the health system submitted stories of receiving and giving away the I-CARE pin. Caring events were celebrated on all campuses, in dozens of physician offices, and by many different departments, including Environmental Services, Nursing, Radiology and Home Health Care. The I-CARE pin project, created by the Baptist Health Caring Council, concluded in May, but the spirit of the pin lives on. Employees are encouraged to continue to recognize their

co-workers for acts of caring we see around us every day. Employees who received an I-CARE pin and passed it on may pick up a new pin to keep by contacting one of the following people: Baptist Beaches – Dawn Smith, Recovery Services Baptist Jacksonville and Wolfson Children’s Hospital – Jamie Chiles, Heart Hospital, 4 North Baptist Nassau – Jim Tippins, Pastoral Care Baptist South – Larry Peterson, Plant Facilities, or Patty Magee, Organizational Effectiveness Home Health Care/Metro Square – Fettie Blackwell, Home Health Administration Physician Practices – Conny Goode, Physician Enterprise, Human Resources

Do you have a bright idea? The Operational Performance Improvement (OPI) team wants to hear your ideas for improving processes throughout Baptist Health. Your suggestions are very important to us, so we’ve made it easy to share your ideas. Just go to and select “Submit an Idea,” which you can find in the upper-right corner. Jarret Dreicer, director of OPI, will contact you regarding your idea within one business day.

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Introducing our new women’s health team Understanding that women are often the “chief health officers” for their families, we have formed a systemwide team dedicated to developing new strategies to further distinguish Baptist as the best health care provider in the region for women and their families. Reporting to Audrey Moran, senior vice president for Social Responsibility and Community Advocacy, our newly formed women’s health team will be led by Executive Director Sung Choe, who joins us from Cleveland Clinic where she was administrator of the Women’s Health Institute.

Left to right: Kym Dunton, RN, Coordinator; Danielle Palmer Stein, Director; and Sung Choe, RN, BSN, MBA, Executive Director

This new team will partner with existing clinical operations, working with physicians and administration across the health system to strengthen our partnership with women regarding total health and well-being for themselves and their loved ones.

The team will assess ways to create a more coordinated, cohesive, personal experience for women served by our health system. One of the near-term goals of the team is to provide a central resource to help women in our community more easily navigate our continuum of care. Moran says, “We know that women are the decision makers when it comes to health care for their themselves, their spouse, their children and their parents. Our women’ s health team will help develop innovative new services and connect existing services in new ways to position Baptist Health as the provider of choice for women and their families in Northeast Florida.”

New employee health program for the community Welcome to TH. a better PA ach to Health Personalized Appro

Baptist Health is teaming up with The YMCA of Florida’s First Coast to provide area employers with a new program called PATH, “Personalized Approach to Health.” Our goal is to help companies provide their employees with an understanding of their risk factors and deliver targeted solutions that encourage healthy living – with a special focus on employees who are at the greatest risk for preventable health issues such as obesity, cancer, diabetes and stress.

A New, Integrated Employee

Health Initiative

“By partnering with the Y, we can connect more people in the community to the resources they need, whether it’s nutrition counseling, sleep assessments, mammograms or primary care,” said EVP and COO John Wilbanks.

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Welcome Baptist Radiation Oncology They specialize in providing radiation therapy to safely and effectively treat adults and children with cancer and other diseases. They perform minimally invasive treatments of malignant and non-malignant conditions using the advanced technology available at our comprehensive cancer center, including:

Mark Augspurger, MD, Cynthia Anderson, MD, and Michael R. Olson, MD

Baptist Radiation Oncology joined Baptist Health as a division of Baptist Oncology Services on May 1. Cynthia Anderson, MD, Mark E. Augspurger, MD, and Michael R. Olson, MD, PhD, are focused on providing the highest quality patient-centered care.


External beam radiation using a linear accelerator


Brachytherapy using radioactive implants


Novalis Tx™ image-guided radiosurgery for the head and body


INTRABEAM™ internal radiation therapy performed during breast cancer surgery


Infusion of radiolabeled agents for cancer therapy

Baptist Health Calendar June 10 and 17

August 23

Transforming Stress Workshop 10 am - Noon Hill Breast Center, 4th floor Conference Room Free for employees and their families. To register, visit . For more information, call Debbie Jones at 202.1393.

Speaking of Women’s Health presented by Baptist Health Click here for more information or to purchase tickets.

June 10 – 26 Teal Days See back page for details.

September 20 American Heart Association’s First Coast Heart Walk Metropolitan Park See page 21 to learn more.

hospitals Jacksonville’s largest health system emergency centers employees Jacksonville’s largest private employer physicians volunteers

249,096 patients annually The region’s largest home health agency

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40 Most Influential People in Jax Health Care Kudos to these 12 Baptist Health leaders, physicians and community advocates who were named among the “40 Most Influential People in Jax Health Care” and were profiled in the June issue of 904 Magazine. Congratulations to:

Michael D, Aubin, FACHE

Marianne Hillegass

Grace Sarber

Hospital President,

Vice President,

President, The Women’s

Wolfson Children’s

Operations, and Chief

Board, Wolfson


Resource Officer, Baptist

Children’s Hospital

Jacksonville Jeff Edwards, MD

Stephen Lucie, MD

North Florida Surgeons



Orthopaedic Institute

Vice President of

Veronica Scott-Fulton,

Operations and Patient Care Services, Wolfson Javier Garcia-

Pamela Rama, MD

Children’s Hospital Keith Stein, MD, FCCM,

Bengochea, MD

Baptist Heart Specialists


Lyerly Neurosurgery

Chief Medical Officer, Baptist Health

A. Hugh Greene, FACHE

Mobeen Rathore, MD

John Wilbanks, FACHE

President & Chief

Pediatric Infectious

Executive Vice President

Executive Officer,

Disease Specialist, UF

and Chief Operating

Baptist Health

College of Medicine-

Officer, Baptist Health


New financial analyst Baptist Health welcomes Cheryl Richey, CPA, who has joined the Budget/ Financial Planning Team as a financial analyst III. Previously, she was director of Finance at St. Mary’s Warrick Hospital in Evansville, Indiana. Richey has a bachelor’s degree in liberal arts from Ambassador University. She received her Post-Baccalaureate Certificate in Professional Accountancy from the University of Southern Indiana and is a certified public accountant.

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Introducing a new Certified Nursing Assistant Education Program at Baptist Health

We’re listening and making improvements to make your work environment even better. Due to changes in our staffing model, we heard concern from many of our nurses about not having enough ancillary help on the units. This was evident in the feedback we received in our Employee Engagement Survey. As a result, we increased the number of ACPs on many of our nursing units. Through this process, we discovered a shortage of qualified Certified Nursing Assistants (CNAs) in our community. Despite aggressive recruitment efforts, we have not been able to fill all our positions, so we are going to train our own. We are excited to bring a CNA training program to our employees who have a passion for patient care. “The new program will train and certify eligible employees to become CNAs, who will be able to assist nurses with patient care,” said Diane Raines, senior vice president and chief nursing officer. “We realize that better staffing levels will reduce stress and ultimately improve patient care. At the same time, it gives interested employees a way to further their health care careers.” Baptist Health is offering the 13-week CNA course at no cost to employees who are selected

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for the program. To be considered, employees must meet these requirements: n

Employed at Baptist Health in a full-time position for a minimum of 12 months


No documented counseling for the last 12 months


Manager or director recommendation and approval

The CNA course will include classroom sessions, simulation labs, computer and hands-on testing, and a 40-hour clinical internship in a clinical setting. The application period is June 15 through July 1. The course will be held August 5 through November 11 on Tuesdays and Thursdays from 4:30 – 8:30 pm. “We are excited to offer this new educational opportunity for our employees,” said Raines. “The addition of CNAs in our nursing units will go a long way in reducing stress and creating a better work environment.” The first class will have 18 students. We already have plans to continue the program if there is enough interest from our current staff. Look for more information about the program and the selection process coming soon.

Meet this month’s Billy Claytor ExCEL (Excellence in Clinical Education and Leadership) is a self-managed, professional development program for qualified registered nurses. It enables nurses to select and pursue opportunities that enhance their professional

Billy Claytor joined Baptist Jacksonville eight years ago as a graduate nurse on the Neuro Unit. After gaining hospital experience, he transferred to Baptist Home Health Care, where he has held several different positions including field nurse, case manager and, more recently, weekend supervisor. He graduated in 2012 with his Bachelor of Science in Nursing as part of the Baptist Health/Jacksonville University cohort. He graduated this month from Jacksonville University’s Family Nurse Practitioner Program.

What is the reason you initially became involved in ExCEL? I hadn’t considered the ExCEL program until I was elected as the Unit Council chair for Baptist Home Health Care. I had resisted in the past because I didn’t want “one more thing to do.” However, my ExCEL coordinator showed me how I was already fulfilling most of the requirements by being involved in the Unit Council and working on different unit projects. So it really wasn’t one more thing to do, but


development and help meet their educational and professional aspirations. Learn more about ExCEL on the intranet. Select the Education Station tab at the top and the ExCEL topic listed under Professional Development Initiatives.

rather a cataloging of the things I was already doing.

How have you benefited from the ExCEL program? I benefited from the ExCEL program by engaging with others who were also passionate about improving processes and the care provided by our peers, by developing a mentor-like relationship with the ExCEL coordinator, and by being able to see firsthand the impact that a few individuals can have on a unit.

What advice would you give nurses who are interested in joining ExCEL? Don’t view ExCEL as another thing to do, but a chance to get involved and make a difference. You can always find more reasons not to do something than you can for doing it, but you won’t get anywhere doing the same things you’ve always done. It is up to all the nurses to move the profession forward, not just the few nurse leaders. Everyone needs to get involved and get engaged to improve individual practice, as well as patient outcomes.

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Baptist celebrates Health Care Week

Baptist Beaches

Baptist Jacksonville/Wolfson Children’s Hospital Central Business Operations

Baptist Beaches Baptist Primary Care Kingsland

Baptist Primary Care Yulee

Central Business Operations

Baptist Primary Care Regency

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Baptist Primary Care Regency

Baptist Jacksonville/Wolfson Children’s Hospital

Baptist Primary Care Julington Creek

Baptist South

Baptist Nassau

Baptist South

Baptist Nassau Baptist Jacksonville/ Wolfson Children’s Hospital

Baptist South

Baptist Clay

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National Healthcare Risk Management Week “Sharing in the Caring” is this year’s theme for the American Society for Healthcare Risk Management Week, June 16 – 20. Every member of the health care team has a vital role in the safe care of our patients. Cory Meyers, RN, MN, CPHRM, vice president, Risk, Patient Safety and Privacy, and Patient Safety Officer, together with the Risk Management team, collaborates with all departments throughout

the health system as well as the medical staff to enhance patient safety, eliminate preventable harm, mitigate risk, reduce financial loss, ensure compliance with the National Patient Safety Goals, and establish a fair and just culture at Baptist Health. Please contact the appropriate member of our Risk Management team for your area if you need assistance.

Cory Meyers, RN, MN, CPHRM 202.5644

Vice President, Risk, Patient Safety and Privacy, Patient Safety Officer

Wydell Stefanini, RN, BSN, CPHRM 202.2972

Baptist Jacksonville: Adult Tower (excluding Tower 4), Weaver Tower (Adult), Main Building, Main OR, AgeWell, ASU, BEI, Behavioral Health, Blood Bank, Dialysis, Endoscopy, JOI (OR), Home Health, Imaging Services, Laboratory, Outpatient Services, Pharmacy (Inpatient), Radiation Therapy

Pam Bullard, RN, BSN, LHCRM 202.1268

Baptist Jacksonville: All departments located in Heart Hospital, Adult Emergency Department, Cardio Outpatient, Cardiovascular OR, Day Stay, Infusion Clinic, Inpatient Rehab, Outpatient Rehab, Life Flight, Tower 4A and 4B, Pulmonary Department Main 4, Sleep Center, Respiratory Therapy

Pam Hayes, LHCRM 202.5641

Baptist Physician Enterprises and Retail Pharmacy

Amie Burglechner, RN, BSN, LHCRM 202.5639

Wolfson Children’s Hospital, Baptist Jacksonville Labor & Delivery, Maternal Newborn

(Open Position) 202.2971

Baptist South, Baptist Wolfson Children’s Emergency Center at Baptist Clay

Debbie DiLibero, RN, BSN, LHCRM 627.2979

Baptist Beaches, Baptist Nassau

Alice Broadbent 202.2971

Risk Management Coordinator, Health System

Sharon Williams 202.5628

Risk Management Coordinator, Health System

Remember to report patient safety events through our online occurrence system or the Patient Safety Suggestion Line at 202.SAFE.

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United Way Giving Tree Our Giving Trees displayed at each Baptist Health campus recognize the 480 employees who were leadership givers to the 2013 United Way Campaign. Thanks to the generosity of all our employees, Baptist Health raised $870,000 during the 2013 campaign and exceeded our goals in every category, including participation levels, volunteer service hours, leadership giving and total amount raised.

Behavioral Health Team volunteers at Sulzbacher Center Employees and providers from Outpatient Behavioral Health got together to cook and serve dinner on May 18 for more than 400 men, women and children at the I.M. Sulzbacher Center for the Homeless. The 17 volunteers chopped vegetables, cooked sauce, buttered pasta, panned, plated and served the meal. The meals were purchased with contributions that were made by staff and providers. Special recognition goes to Keri Austin, outpatient manager, for coordinating this project. The experience was so positive, the volunteers are already looking forward to their next opportunity to work at the Sulzbacher Center.

Catie Bibbens, Cindy Bogardts, Keri Austin and Cathy Connolly

Standing: Keri Austin, Janice and John Pimentel, Andrea Fritschle, Cathy Connolly, Rose and Charles Colgate, Nicole Lacy and Shanelle Livers Kneeling: Amra Mesic, Catie Bibbens, Cindy Bogardts, Karla Repper, Amber Williams and Andrew Wood

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BCMA goes live! Bar Code Medication Administration (BCMA) is now live at Baptist Jacksonville and Wolfson Children’s Hospital. Through an automated scanning system, BCMA ensures that patients get the right medications and reduces the risks for errors. The solution creates an alert to clinicians when inconsistencies occur that could result in potential errors in administering medication. Here’s what staff members have to say about the new process: “BCMA creates an additional level of patient safety. The staff has done a tremendous job in adopting this new system. Overall, the process has been much more seamless than anticipated. The end users have been great at identifying and communicating issues so solutions could be found quickly.” – Glenn Milano, pulmonary supervisor/clinical specialist, Baptist Jacksonville “Using the bar codes to scan medications in the pharmacy before they are given to patients helps to ensure that scanning is successful at the

bedside. I’m proud that Baptist is adopting this safety initiative. It’s definitely the right thing to do.” – Kristin Certain, Pharmacy Operations manager, Baptist Jacksonville

“It has been a fairly smooth transition. It’s really comforting to have this new system because even though we double check, this provides one more way to verify patients are getting the right medications and dosages.” – Ana Greenberger, RN, Pediatric Hematology/Oncology, Wolfson Children’s Hospital BCMA goes live at Baptist Beaches, Baptist Nassau, Baptist South and the Emergency Center at Baptist Clay on June 23.

New leadership development consultant Baptist Health welcomes Cam Mantz as a senior consultant in Leadership Development. Mantz is leading our “Foundation of Leadership” series and will also focus her efforts on nursing leadership development. Previously, she worked in leadership and organizational development for Cigna, Johnson & Johnson, Winn-Dixie and CSX. Mantz has a Master of Science in Industrial Relations and Human Resources from Rutgers University.

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Healthy For Life Summer Shape Up

My Healthy Turnaround

Summer Shape Up is a month-long challenge designed to encourage employees to get in shape this summer. With some friendly competition, employees will join forces to meet fitness goals. Teams of three to five will compete to log the most exercise minutes. The challenge runs Monday, June 16, through Friday, July 11. The top three teams will win awesome Healthy For Life prizes, from Fitbits® to gym bags. Click

This year-long diabetes prevention program is offered free of charge to Florida Blue members as a preventive health program. Covered dependents, spouses and domestic partners, age 18 and older, who qualify, may also participate.

here for Healthy For Life on the intranet for more information.

June is Healthy Snacking Month Visit Healthy For Life at our monthly Health Corners to learn about making smart, nutritious choices when snacking. Healthy snacking can give you energy, help you eat the right kinds of food throughout the day, help you lose weight and keep it off. When you visit, don’t forget to check your biometrics, including blood pressure, weight, body fat percentage and waist measurements. If this is your sixth visit, bring your Health Corner Challenge card to claim your prize. Check the intranet for the Health Corner schedule.

Join this class for group support and encouragement, including 16 weekly sessions and eight monthly maintenance sessions. You will work with a lifestyle coach to learn about changes that can positively affect the onset, or delay the effects, of diabetes. The program covers healthy meal planning, understanding food and nutrition labels, and diet and exercise. Call 855.237.4106 to find out if you qualify.

Weekly class schedule Baptist Jacksonville: Starting Monday, June 23, Noon – 1 pm Baptist Beaches: Starting Tuesday, June 24, Noon – 1 pm Metro Square: Starting Thursday, June 26, Noon – 1 pm Monthly maintenance sessions will be held at area YMCAs.

Seeking Heart Walk team captains and walkers In gearing up for the Heart Walk on Saturday, September 20, we would like to invite you to consider being a team captain or walker. Team captains are the key to our success every year – they cheer on walkers to help Baptist Health meet our fundraising goals.

We’re looking for 80 captains systemwide. Michael Mayo, hospital president, Baptist Jacksonville and Scott Wooten, CFO, Baptist Health are leading the effort for Baptist. For questions or to volunteer, please contact Baptist Health coordinators, Heart Walk 2014: Mary Condorodis - 202.9725 Cindy Hamilton - 202.4907 May2014 21


PhysicianIntegration Welcome new physicians

Kudos to Stephanie Crawford

Jeremy Remus, MD Baptist Hospitalist Team Dr. Remus is practicing at Baptist South. He earned his medical degree from Carol Davila University of Medicine and Pharmacy, Bucharest, Romania, and completed his residency in family medicine at Indiana University School of Medicine, Indianapolis. Prior to joining Baptist, he was a hospitalist at St. Vincent’s Southside. He has also worked as a hospitalist in Louisiana, Oklahoma and Indiana. His areas of interest include management of pulmonary disease, endocrine diseases, hypertension, sports medicine and pain management.

Congratulations to Stephanie Crawford, director of Operations, BA, MLHR, Baptist Primary Care, for achieving the credential of NCQA PCMH Certified Content Expert. The National Committee for Quality Assurance (NCQA) is an independent, not-forprofit organization that administers the Patient Centered Medical Home (PCMH) recognition program. Crawford and the Baptist Primary Care team have been working diligently on PCMH (Patient Centered Medical Home) certifications for all of the Baptist Primary Care locations. Their work is greatly appreciated.

Scott Lee, MD Baptist Heart Specialists Dr. Lee is practicing at Baptist Jacksonville as a cardiac electrophysiologist. He earned his medical degree from St. Louis University, Missouri, and completed his residency at the UCLA-WLA VA Medical Center in Los Angeles, California. He completed his cardiology fellowship at the University of California Davis and his electrophysiology fellowship at Stanford University. He was previously in private practice in northern California, where he started an electrophysiology program and developed the second-largest device clinic in the San Francisco area.

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Employee of the Month Marjorie “Chrissy” Melton, Medical Assistant 1 Baptist Primary Care Deer Park Melton is also one of the Deer Park office’s top employees for attendance and reliability. She has an even-tempered demeanor through good times and bad. Her constant cheer helps others keep a positive attitude. During a recent office transition, Melton was willing to do whatever it took to get the job done, including tasks that were not her own. Her guidance in helping her co-workers, physicians, supervisor and patients is invaluable.


BaptistBeaches Distinguished Caregiver








Renee Buckey Respiratory Therapist Buckey has been recognized by many nurses for assisting with critically ill patients. They have shared that she is always available with a smile on her face. Kevin Durgin, Cardiac and Respiratory Services supervisor, said, “Renee always puts patients first and is willing to help her teammates to ensure that the best care is provided.” R V I C

Safe Sitter classes Baptist Beaches is offering Safe Sitter classes this summer for students, ages 11-14. Upcoming dates are June 14, July 12 and August 9, from 8:45 am – 2:15 pm. Topics include first aid, behavioral advice, choking infant/child rescue, injury management, safety for the sitter, babysitting as a business, and preventing injuries. The cost is $45, which includes lunch and all class materials. To register, please call 202.CARE (2273).

Thank you to THE PLAYERS volunteers Thank you to all of the staff from Baptist Health who volunteered their time and expertise to provide medical services at THE PLAYERS golf tournament earlier this month. More than 80 nurses, physicians, respiratory therapists, and pharmacists were needed to staff the four first-aid stations on the golf course during the practice and competitive rounds of the weeklong event. While the routine distribution of water, sunscreen, band-aids and Tylenol is appreciated, the medical volunteers are also called upon to deliver emergency care. This year, more than 100 spectators, tournament staff, and other volunteers were treated for a variety of illnesses and injuries, including nine incidents involving golf carts or golf balls, 12 injuries related to trips and falls, and a few cardiac and respiratory events. There were 19 patients who required transport to the hospital. Special thanks to the volunteer First Aid Committee chairs: Jeff Smowton MD; Nicole Blackwelder; Keith Schissler; Janice Kiernan; and Joe Mitrick for providing the leadership and coordination of this effort again this year.  

Steve Lamsens, MD, and Nicole Blackwelder, pharmacist

Keiser University nursing students May2014 23

B a p t i s t J a c k s o n v i& l l e Wolfson & Wo l f s o n Jacksonville New HR assistant administrator Congratulations to Christine Johnson, for being selected as assistant administrator of Human Resources for Baptist Jacksonville and Wolfson Children’s Hospital. Johnson is a long-standing member of the Baptist family. Her first leadership role was director of Human Resources at Baptist Nassau. She later was promoted to director of Human Resources, Community Relations and Volunteers for Baptist South and was instrumental in opening the hospital in 2005. She was later promoted to assistant administrator of Human Resources, Community Relations and Volunteers for Baptist South. Johnson has an MBA from Jacksonville University. She has served on numerous committees at Baptist Health, including chair of our systemwide United Way campaign in 2013.

New surgical services director Welcome, MaryAnn McGaret, RN, MSN, our new director of Surgical Services at Wolfson Children’s Hospital. McGaret has 38 years of experience in nursing, education, management and clinical leadership in a variety of military and civilian hospital settings. This includes an extensive background in all areas of perioperative nursing. She has a bachelor’s degree in Nursing from Armstrong State College in Savannah, Georgia, and a master’s degree in Nursing from Towson University in Maryland.

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Kudos to Connie Lewis Connie Lewis, RN, BSN, OCN, earned her certification in oncology from the Oncology Nursing Certification Corporation in April. Lewis works in the Infusion Center/Congestive Heart Failure Clinic, 4th Floor, Pavilion.

Wolfson Wellness Center now offers Yoga Vinyasa Flow Yoga classes begin June 19. Thursdays, 5:30 – 6:30 pm $70 for eight sessions A minimum number of participants will be required to offer this class. New sessions of the following classes starts soon: Zumba Fitness – Mondays, Wednesdays and Thursdays, 5:30 – 6:30 pm $108 for 24 sessions or $80 for 16 sessions Abs Class – Tuesdays and Thursdays, 6 - 6:30 am $70 for 16 sessions Boot Camp – Monday, Wednesdays and Fridays, 5:30 – 6:30 am $108 for 24 sessions

$5 jewelry sale Back by popular request, the Auxiliary will present a $5 Jewelry Sale, Thursday, June 19, 7 am – 6 pm, in the duPont Auditorium. Payroll deduction is available for eligible employees. Cash and all major credit cards will be accepted.

Distinguished Caregiver

Starlight Fun Center donation

Fred Caldwell, chaplain, Pastoral Care The family of a pediatric patient had to make the agonizing decision to withdraw life support for their child. They made the decision in the evening hours after Caldwell had already returned home. When he heard, he came back to the hospital and ministered to the family during their darkest hours. The level of care and support he provided to them was amazing. Pictured are: Sharon Eddins, senior chaplain; Fred Caldwell; Audrey Moran, senior vice president for Social Responsibility and Community Advocacy; and Larry Wagoner, director, Pastoral Care.

The General Federation of Women’s Clubs, District 4, generously donated two Starlight Fun Centers to the Hematology/ Oncology Unit at Wolfson Children’s Hospital during a dedication ceremony on April 17. Makinley (far right in photo), a pediatric patient, cut the ribbon, along with representatives of the Women’s Club. The Starlight Fun Center is a mobile game system and DVD player that provides much-needed entertainment for our patients and helps normalize the hospital environment.

Donate Life flag In April, a family donated their child’s organs following her passing to help give the gift of life to others. To honor their gift, we hung Donate Life flags in the Rotunda at Baptist Jacksonville/ Wolfson Children’s Hospital and in front of the Baptist Medical Pavilion. For more information about organ donation, please visit

The Women’s Board donates $1.3 million The Women’s Board of Wolfson Children’s Hospital presented a check for $1,315,481 to the hospital’s board of directors in April to support the Pediatric Surgery Center of Distinction. This gift is part of a fiveyear, $4 million commitment to the hospital by The Women’s Board, who also contribute vital funds for other program and clinical-equipment needs. Pictured are: Rosa Maria King and Poppy Clements, 20132014 Florida Forum chairs; Natalie Rosenberg, Katherine Forrester and Laura Mann Magevney, 2013 Arts & Antiques Show chairs; Jackie Bargas, immediate past president, Women’s Board; and Michael D. Aubin, hospital president.

May2014 25

BaptistClay Clay First anniversary celebration More than 100 people enjoyed a celebration at Baptist Clay on April 30 to commemorate the one-year anniversary of the campus. Those in attendance included employees, physicians, volunteers and members of the Baptist Clay


BaptistNassau Shrimp Festival volunteers Baptist Nassau extends a big thank you to all of our volunteers who helped with the Fernandina Beach 51st Annual Shrimp Festival, May 1 – 4. Baptist Nassau employees represented the hospital in the annual parade and helped staff the baby-changing comfort tent at the festival. Pictured are Baptist Nassau employees at the parade on May 1.

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Advisory Board. During its first year, the Baptist Clay Emergency Center treated more than 21,000 patients and Imaging Services completed approximately 21,000 outpatient visits.

BaptistSouth South








Distinguished Caregiver


Joanna Militello, House Supervisor Joanna Militello was nominated because of the positive impression she made on the partner of one of our patients while in the Emergency Department. The patient’s partner of almost 30 years stated that she was treated in a kind, gentle and supportive way. Militello was part of the team that ensured the patient’s partner knew what actions were being taken and the impact of those actions. This allowed her to give her dying partner the final gift she wanted, the gift of peace, and therefore enabled her to be at peace as well.

Artists in the garden More than beautiful flowers bloomed in the Oasis Garden on April 23. Answering the “Call to Artists,” issued by Artist-in-Residence Patty Magee, an actress, a photographer, several painters and a halfdozen musicians gathered at Baptist South to practice and display their talents. This tribute to Art in Health Care was graced by perfect weather, which the various Muses of the Arts found attractive. As brushes caressed canvas, background melodies from “The Glad Melody Gang” wafted through the gentle breeze; the actress plied her skills; and the photographer deftly captured angle, color and expression. The role the arts play in our hospital environment benefits patient, artist and staff.

May2014 27

Teal Deals are back Baptist Health is teaming up once again with the Jacksonville Jaguars for tickets to every home game this season. Individual games Order the 3-Game Value Pack for a savings of up to $75 per pack. Tickets for all three games must be purchased on the same order.

Metro Square: Tuesday, June 10 11:30 am –1 pm, PHS Conference Room, Building A

Single-game tickets are discounted up to $30 per ticket off the game-day price.

Baptist Jacksonville: Thursday, June 12 11:30 am – 1 pm, Main Lobby

If you have any questions regarding these ticket programs, contact Colin Adams with the Jaguars at 633.6549.

Baptist Clay: Tuesday, June 17 11:30 am – 1 pm

Join the fun at Teal Days Jaguars representatives will visit several Baptist locations to answer your questions during Teal Days. Enjoy entertainment, door prizes and giveaways, and sign up for Jacksonville Jaguars tickets.

Baptist Beaches: Wednesday, June 11 11:30 am – 1 pm, Outside Cafeteria

Baptist Nassau: Thursday, June 19 11:30 am – 1 pm, Cafeteria Baptist South: Tuesday, June 24 11:30 am – 1 pm, Lobby outside Cafeteria Physicians: Thursday, June 26 11:30 am – 1 pm, Doctors’ Dining Room, Baptist Jacksonville

Classifieds AUTOMOTIVE


2014 Honda CTX700 DCT – Automatic/ manual/sport transmission, fully loaded. Brand new, less than 90 miles. $9,200 OBO. Call 868.0409. Ask for Sue.

Home for Sale – 4970 Tan Street, Jax, FL 32258. for details or Aaron 904.874.2995.

2000 Buick Century Custom – Gold exterior, single owner, 118,000 miles, excellent condition. Listed for $4,300. 904.588.8389

Lawn tractor – John Deere Model LX172 w/32” cut. Excellent condition, brand new battery, $595 OBO. Call Bob 225.9100

2002 Nissan Frontier 4 door pickup truck Good condition, second owner. $7,500. 904.686.5743


Dinare washed oak dining room pedestal table w/2 arm and 4 side chairs, 3 leaves. Matching server. $650. Dan 874.4807

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14’ fiberglass flats boat – 15 hp 4 stroke Yamaha in very good condition. $1,800 OBO.


Free adorable 2-year-old cat – Needs a home. Friendly, quiet and trained. Please contact me for questions and if interested.


Submit a Classified Ad

Next Deadline: June 9, 2014 On the employee intranet, go to Life at Baptist and select Submit Classifieds online. Please do not include your work phone number or email in the text of your ad.

Digital CareConnection CareConnection is available online. Issues can be found on the employee intranet by clicking on Life at Baptist.

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

CareConnection May 2014  

Baptist Health's employee newsletter for May 2014

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