The AgeWell Family Caregiver Connection
May is Older Americans Month
The AgeWell Family Caregiver Connection In addition to being professional caregivers, many Baptist employees are informal caregivers to their older family members. To support you, Baptist Health offers the AgeWell Caregiver Support Program and a comprehensive employee benefits package with services that can help you care for elderly members of your family. Employees are invited to browse the Caregiver Support Program Page on the intranet, where you will find many resources available to you. The newest resource for benefits-eligible employees is Backup Elder Care offered through Care.com. It provides in-home, backup adult care for employees who have experienced an abrupt and temporary loss of elder care coverage. This benefit pays for up to 10 days of in-home elder care per year anywhere in the country for a co-pay of just $2 an hour. Visit the AgeWell Family Caregiver Connection in Employee Experience under My Health and Wellness to find many resources available to you.
Ageless Wisdom offered to staff Ageless Wisdom is a highly interactive, two-hour program for caregivers and other community members. It uses simulations and role-playing exercises to help participants better understand the changes that normally occur as we age, as well as those that occur as a result of diseases and disabilities associated with aging. Newly hired nurses complete the Ageless Wisdom program as part of their orientation, and other employees may also participate in the class at no charge. It is offered from 12:30 - 2:30 pm on the following dates at the Metro Conference Center, 3563 Philips Highway, Building A, Suite 106. May 22 June 12 June 26 July 24 August 21
September 18 October 16 November 20 December 11
To register, call Toni Bonfili at 202.4622. Class size is limited, so register early.
signs your aging parent may need extra help
Experiencing memory loss, forgetfulness or disorientation n Not taking care of himself or herself n Having difficulty getting around and/or experiencing falls n No longer in good spirits n Suspicious, fearful or exhibiting bizarre behavior n Questionable driving ability n Sudden weight loss n Diagnosis of multiple medical conditions n Not taking medications properly n
Delirium is a sudden and significant decline that affects one in three ICU patients.
Delirium Management Initiative Earlier this year, Baptist AgeWell Institute launched a Delirium Management Initiative at Baptist Jacksonville. This initiative uses evidence-based practices for the prevention and assessment of delirium, a sudden and significant decline in mental functioning that affects approximately one out of three ICU patients. Gerontology Education Specialist Robert Trenholm, RN-BC (pictured above), reports that more than 400 staff members in nine hospital units at Baptist Jacksonville have already completed the initial training with encouraging results. Nurse Navigator Marsha Miles, MSN, RN, CCRN-CsC, said, “One of the greatest benefits of the Delirium Management Initiative is that we are now having conversations that didn’t happen before. We have begun to take a more interdisciplinary approach when it comes to addressing the issues that might be contributing to the possible development of delirium in hospitalized patients.” The Delirium Management Initiative is expected to launch at Baptist Beaches, Baptist Nassau and Baptist South later this year.
Early intervention can make a huge difference in helping your aging parent maintain mobility, independence and quality of life. To learn more about AgeWell services, go to baptistjax.com/agewell or call 904.202.4AGE (4243)
AgeWell Institute Community Expo May 12, 10 am - 3 pm Aetna/Baptist Lobby, Baptist Jacksonville The Expo will showcase AgeWell’s unique services and connect caregivers and older adults with community resources to promote healthy aging. To register online: www.e-baptisthealth.com/expo Or call 904.202.4AGE (4243)
Employee Engagement Survey leads to new avenues for communication 2013 Employee Engagement Survey system-wide results
71% of employees agree that “there is effective sharing of information in my department.” 74%*
Baptist Health 2010 Survey
U.S. Healthcare Norm
U.S. High-Performing Companies
* Statistically significant difference
The 2013 Employee Engagement Survey revealed that employees would appreciate having more opportunities at the department or location level to voice issues of concern and open up the lines of communication. Since the survey results were released in August 2013, employees and leadership across our healthcare system have worked together to identify and create these opportunities. Here are some recent success stories:
Baptist Beaches CCU develops an interactive bulletin board
Jenna Grider and Amadae Arevalo created a bulletin board for two-way communication.
Employees in the Critical Care Unit at Baptist Beaches expressed that communication was often difficult because their schedule did not allow them to attend meetings, or they didn’t feel comfortable bringing up their concerns in the meeting environment. To provide another avenue for their voices to be heard, Unit Council Chair Amadae Arevalo, RN, BSN, CCRN, and Co-Chairs Jenna Grider, RN, and Elizabeth Usher, RN, created a new bulletin board system that focuses on two-way communication. The bulletin board includes a space where employees can post topics they would like the Unit Council to address. Arevalo explains, “We asked people to include information about how they would like to see the topic addressed so we have something to work with.” The topics are then
brought up at the next Unit Council meeting, or if needed, they are taken further up the Shared Governance structure. Information is communicated back through the bulletin board, including who will be responsible for follow-up on the issue and when an answer or resolution can be expected.
Patient Access Services forms an employee council
"Effective communication is particularly important at the department level, as staff rely on their direct supervisor to keep them informed. I applaud the efforts of these units to develop solutions that work for their teams." Beth Mehaffey, senior vice president, Human Resources
Newsletters enhance communication
The PAS Council
To provide a voice for its employees, Patient Access Services formed a PAS Council composed of representatives from each campus. PAS Director Jill Hillis explains, “Staff requested more input into decision-making. We created the PAS Council and held elections to determine who would serve on it. One of their first activities was to plan for National PAS Week in April. During their planning, they decided to give back by making a charitable donation of $863 to the Employee Care Fund.” PAS Council members are: Sirronda Mitchell, James Hatcher, Thomas Genes, Keasha Jennings, Marcy Miller, Stephanie Nettles and Cassandra Woods.
Sharon Simmons, Candace Ramesar, Mike Hanson, Not pictured: Sharon Pharris
Michael Hall, Plant Facilities
At Wolfson Children’s Hospital, a newsletter called Wolfson Warriors Weekly Words gives employees the latest news on a variety of topics including unit news, educational opportunities, recognition and rewards, and rounding reports. The newsletter name was suggested by Emergency Department employees Shauna Pharris, RN, and Mike Hanson, ACP, who borrowed it from the Wolfson Warriors, a group of employees who participate in local running events. A template for the newsletter was then designed by Sharon Simmons, RN, nurse manager of 4 Wolfson. In Plant Facilities at Baptist Jacksonville, a new quarterly newsletter, called On Location, has enhanced communication across shifts. It includes construction updates, safety related items and even announcements about new family members. May2014 5
Baptist Health Theme Days – Celebrating National Health Care Week
Team Spirit Day
Baptist Blue Day
Crazy Sock Day
Wear red, white
Wear your favorite
Wear your favorite
Show your spirit
Wear your favorite
and wear your
within dress code
May 18 silly socks
Baptist Health T-shirt
*See page 27 for Theme Days at Baptist Nassau.
National Health Care Week Luncheons Baptist Jacksonville & Wolfson Children’s Hospital Day shift: May 13, 11 am – 1:30 pm Garden Plaza Patio (Wolfson 3 and Main 3) Night shift: May 15, 9 – 11 pm Rainbow Deli & Grill Metro Square May 13, 11:30 am – 1:30 pm IS Data Center May 14, 11:30 am – 1:30 pm Baptist Beaches Day shift: May 15, 11 am – 2 pm Night shift: May 15, 10 – 11:30 pm
Baptist Nassau May 13, 11 am – 1:30 pm, Auxiliary Park Baptist South Day shift: May 12, 11 am – 2 pm Oasis Garden Night shift: May 12 Administration will deliver meals beginning at 7:30 pm (catered by Tidbits)
National Nurses Week is May 6 â€“ 12 National Nurses Week gives us the opportunity to celebrate our Baptist Health nurses who have twice led our health system to Magnetâ„˘ designation for excellence in patient care. We have now begun the journey toward our third Magnet designation in 2016. During the last year, more than 165 of our nurses graduated with a Bachelor of Science degree in nursing and approximately 20 graduated with a Master of Science degree in nursing.
We also honor our nurses who have advanced the professional practice of nursing at Baptist Health by pursuing additional education. Please take a few minutes to congratulate these nurses for their achievements and thank all of our Baptist Health nurses for their compassionate, professional care and service to our community. You can find a list of these nurses on the intranet.
Nominate a nurse for the Spirit of Magnet-Nursing Excellence Awards This new award replaces the Nursing Excellence Awards, which have previously been announced during National Nurses Week. All nurses are eligible for this new award in any of the following categories, which match our Spirit of Magnet Physician Awards: n n n n
Professional collaboration Teaching/sharing knowledge Compassionate care Quality, evidence-based patient care
When do nominations take place? Nominations may be submitted online now through May 16. Winners will be announced at our inaugural Nursing Year in Review celebration in June. More details about this celebration will be available soon.
Who can nominate a nurse? Any staff member or physician
How do I nominate a nurse? Visit the home page of the employee intranet to submit your nomination online.
How will selections be made? Nominations will be reviewed by the selection committee comprised of Shared Governance representatives and nurse leaders. Winners in each of the four categories will be selected for each hospital, Home Health Care and Baptist Clay. Winners will be awarded 8 hours of PTO and all nominees will be acknowledged. May2014 7
Clairvia staffing and acuity system to launch in June Employee training is under way
Clairvia is a Cerner technology that is designed to integrate patient data from the EMR and embed this information into care team workflows. In June, Baptist Health will launch the first phase of Clairvia at all hospitals. This first phase includes the Staff Manager and ShiftAlert dashboards, which will improve inpatient staffing and scheduling capabilities. The remaining components will be implemented over the next year. Staff Manager is a web-based program that will allow staff to be involved in scheduling, staffing and open-shift management decisions online. Employees will be able to view dashboards that show schedule changes and daily staffing scenarios in real time. This means that at any time, from any computer connected to the internet, employees will be able to submit schedule requests, participate in team scheduling, sign up for open shifts, swap shifts with other employees, and view their current and future schedules. ShiftAlert is a mobile technology that will allow nurse managers to transmit alerts to the mobile phones of employees to make them aware of urgent and short-term staffing needs.
Important Dates Beginning April 28: Complete the training in eLearning End user training is primarily for employees working on inpatient units, including flex. Everyone who needs to complete the training will receive an assignment in eLearning.
April 28 – May 11: Submit your mock schedule requests in Clairvia Immediately after completing the training in eLearning, you will be asked to log in to Clairvia Web and submit mock schedule requests. You will submit up to five schedule requests for the period of May 12 – 31. These mock schedule requests will be used during the primary scheduler training for the nurse managers.
May 26 – June 2: Submit your actual schedule requests for Go-Live During this time period, you will submit actual schedule requests for the days and shifts you would like to work, as well as the days you would like to have off, for the July 6 – August 16 schedule period. The official work schedule will be balanced and published in Clairvia using these scheduling requests.
Michael Lanier named new system patient experience officer John Wilbanks, Executive Vice President and COO of Baptist Health, has announced that Michael Lanier has been named the new system Patient Experience Officer. As he takes on this new role, Lanier continues with his existing responsibilities as Vice President, Baptist Jacksonville. “Michael brings passion, creativity and boundless energy to this priority for our organization and will lead our efforts to build on the successful momentum we have achieved during recent months. Please congratulate him and offer your support as he assumes this significant responsibility,” said Wilbanks. Lanier replaces Amy Lisenby, who was Patient Experience Officer and oversaw Operational Performance Improvement (OPI). She recently moved out of the area due to a new career opportunity. Jarret Dreicer, director of OPI, now reports to Marianne Hillegass, Vice President, Operations, and Chief Resource Officer, Baptist Jacksonville.
Our new Vestex uniforms will be delivered this summer If you still need to place your order or change your original order, you must act soon. Additional scrub-ordering events May 7, May 23 and May 30 Baptist Jacksonville, 8th floor, Tower Cafeteria Function Room C, 11 – 2 pm
Self-guided ordering procedure If you cannot attend one of the ordering events, you will need to use the self-guided ordering procedure found on the intranet home page to complete your order.
For changes, mark your sheet REORDER and record your entire order as desired. This will replace your previous order. To add items to your original order, write ADDITIONAL ORDER at the top of your order sheet and record only the items you wish to add. Charges will apply for all items ordered above your Baptist Health allocation. To view or try on Vestex garments, visit the Employee Health Office, Howard 710, Baptist Jacksonville, 7:30 am – 3 pm, on any of the following dates: May 6, 8, 13, 15, 27 or 29. If you have questions, contact Lurlie Mixson at 407.781.2396.
Healthy For Life
Healthy For Life works to prevent diabetes
Healthy For Life is on a mission to STOP type 2 diabetes in our employee population. In January, 25 brave Baptist Health employees were selected to join Down to Size, a year-long diabetes prevention program. The goal is for participants to have maintained a 7 percent weight loss at the end of the year. Phase One of the program concluded in April. During this phase, participants attended weekly group sessions designed to teach them healthy behaviors to lower their risk for type 2 diabetes. As a group, the participants lost more than 300 pounds and exercised a minimum of 150 minutes a week during Phase One. They used their free gym memberships at our wellness centers to get into shape, and worked closely with Registered Dietitians Jan Abdelnour and Sharon Slowik to improve their eating habits. Wellness Coach Katie Walters said, “Even during the first three months of the program, I can already see the growth and healthy lifestyle changes the group has made. I look forward to seeing where they are six months from now.”
“Being introduced to the My Fitness app and learning how good and bad fat affects the body has been an eye opener. Having others in the class with the same struggles was a huge motivator.” Yashica Smalls, Down to Size participant
Shining Stars Congratulations to the following Down to Size participants for meeting their 5 percent goal during Phase One. Please be sure to give these employees a pat on the back. Tonia Bell Natalie Clay Kathy Davis Trevor Davis Shari Dowd Rachel Flores Tasha Hunt William Mosier
Marsha Pace Valerie Sadler Ross Spatz Derryl Warren Lynn Wheeldon John Wilcox Nora Williams
These Down to Size participants met their 5 percent goal.
Check out the new Resources page on the Healthy For Life intranet page, where you will find free programs and offerings, as well as educational material about different risk factors.
My Healthy Turnaround Healthy For Life partnered with Florida Blue and the YMCA to bring My Healthy Turnaround to Baptist South, Metro Square and San Jose Pediatrics. Nearly 40 employees are taking part in this sister program of Down to Size. To see if you qualify for this free year-long program, call 855.237.4106. This program is available to benefits-eligible employees participating in the Florida Blue medical plan.
Wellness Champion Appreciation Week
Wellness Champion Melissa Ficklin and co-workers at Baptist Beaches participate in the “Pic” Your Exercise Day.
Last month, Healthy For Life hosted a fun-filled week to celebrate the nearly 100 volunteer Wellness Champions who help represent our employee wellness program. Wellness Champion Appreciation Week activities ranged from Scavenger Hunt Day to “Pic” Your Exercise Day, when employees photographed themselves exercising. It included lots of fun prizes and giveaways for participants. Congratulations to the 2014 Bulletin Board Bonanza winner Barbara Lillard from Health Information Management, Baptist Jacksonville. She won $50 and a fruit tray to share with her department. To find out who the Wellness Champions are in your department, look for the employees
Wellness Champion Julie Fussner and her co-workers participating in “Pic” Your Exercise Day at Baptist South.
wearing our signature Wellness Champion badge pulls. Visit the intranet for a full list of Wellness Champions
Our Social Responsibility At Baptist Health, our commitment to Changing Health Care for Good starts within our walls and reaches into the communities we serve to improve many lives throughout Northeast Florida. Our 2013 Social Responsibility Report will give you some glimpses of how we work with our community to: n
Help establish the Boys and Girls Club of America in Nassau County and continue to support its programs for young people at the Miller Freedom Center and the Roberts Learning and Achievement Center
Provide funding for two YMCA Daystar facilities in Clay County, a day-stay program that provides trained staff to work with and care for adults with profound disabilities
Partner with the Senior Life Foundation in Duval County to help meet the needs of low-income seniors being discharged from the hospital through our Eldercare Advocate Program
Contribute to the creation of Grace Garden, which provides fresh produce for the areaâ€™s needy at the Beaches Emergency Assistance Ministry
Extend our mission of caring into the community through our two decades of support of the Sulzbacher Center, which serves the needs of homeless men and women in Jacksonville
with our Working â€Ś ity commun
Read more in the 2013 Social Responsibility Report, available under the Highlights section of the intranet.
Florida Blue diabetes management program saves money Join other health plan members and save an average of $1,000 per year Members of Baptist Health’s medical plan who have diabetes can take charge of their health and wallets with this new program that provides personal support for managing diabetes and lowers co-pays for selected diabetes medications and supplies. How the program works: To qualify for lower co-pays, the person on your policy with diabetes must complete three steps: 1. Visit a primary care physician or endocrinologist to complete a diabetic checkup. 2. Complete an A1C test at a Baptist Health or Quest Diagnostics® lab. 3. Participate in a health-coaching session by calling Baptist’s Healthy For Life team at 202.1819. Once these three steps are completed, Florida Blue will automatically begin applying your reduced co-pays on the first day of the next calendar-year quarter. The actual savings depends on the individual’s prescribed medications and supplies and when the member completes the steps above.
The medications and supplies listed here are just $5 for a one-month supply when you use a Florida Blue participating pharmacy. Enrollment in the program is only good for one year, and you must complete the three steps each year to re-enroll. For questions, please contact Florida Blue at 800.664.5295.
Medications: Acarbose Chlorpropamide Glimepiride Glipizide Glipizide ext-release Glipizide/Metformin Glyburide micronized Glyburide, generics of Micronase Glyburide/Metformin Humalog Humulin Lantus Levemir
Metformin Metformin ext-release Nateglinide Novolin Novolog Supplies: Blood Glucose Monitoring Kits Insulin Syringes Lancets Lancet Devices Pen Needles Preferred Test Strips
May 2014 13
These employees have made a difference in nursing practice at Baptist Health through ExCEL (Excellence in Clinical Education and Leadership), a self-managed, professional development program for qualified registered nurses. ExCEL enables nurses to select and pursue opportunities that enhance their professional development and help meet their educational and professional aspirations. Each of these nurses will be highlighted in an edition of CareConnection. Billy Claytor, Baptist Home Health Dina Cuppert-Ross, Baptist Nassau Karen Holterman, Baptist Beaches Deborah Saelinger, Baptist South Peggy Stefanski, Baptist Outpatient Center Tasha Schoppee, Baptist Jacksonville
Learn more about ExCEL on the intranet. Select the Education Station tab at the top and the ExCEL topic listed under Professional Development Initiatives.
Our First ExCEL Star
How have you benefited from the ExCEL program?
Deborah Saelinger Baptist South
It has provided an outlet for my need to be part of the solution to problems in my immediate work area. In 2006, I was a patient recipient of the healthcare system after a head-on collision, so I have the perspective from both sides. As healthcare providers, we are given a rare privilege to touch the lives of many. I believe we can always do it better. That is what ExCel is about.
Saelinger began her career at Baptist Health in 2009, working at Home Health as a case manager for wound ostomy patients. In 2012, she moved to an inpatient role at Baptist South as a wound/ostomy nurse specialist. Saelinger is described by her peers as being passionate about her work, whether it is improving patient outcomes, providing education to patients and staff, or conducting research. She feels she was born to be a nurse who helps bring others through crisis and adapt to their new normal.
Why did you become involved in ExCEL? I became involved in ExCEL in 2009 while at Baptist Home Health. I was already involved in the agencyâ€™s quality improvement activities, so I saw ExCEL as a good fit.
Kathy Strader, Baptist Jacksonville Sherry Woody, Baptist Nassau
What advice would you give nurses who are interested in joining ExCEL? Becoming involved in ExCEL is easy. Look at your work and personal life and see if you have time to work on issues you would like to change, and then get involved. Assess your existing commitments. You may already be meeting many of the ExCEL requirements, and you just need some guidance to channel your efforts. Many nurses are so committed and often get frustrated. Using that energy to affect change is much more positive.
New e-books focus on nursing certification review
May 5 is Global Clean Your Hands Day
Our Virtual Medical Library has several new e-books available to help nurses prepare for certification. These are part of a collection of more than 200 e-books available on the intranet. Some of the new titles are: n
Acute Care Nurse Practitioner Certification – Includes content outlines and sample test questions to prepare for the ANCC exam. Designed by board-certified nurse practitioners.
Adult-Gerontology Nurse Practitioner Certification Intensive Review – Covers content for AANP and ANCC certification. Includes an in-depth focus on geriatrics.
Certified Nurse Educator Review Manual – Supplements CNE exam materials provided by the National League for Nursing. It includes a practice exam.
Clinical Nurse Leader Certification Review – Developed by CNL educators and practitioners. Covers all aspects of the AACN exam, including test-taking advice and sample questions and answers.
Lippincott’s Q&A Certification Review: Emergency Nursing – Includes CEN exam test-taking tips and more than 1,600 questions and answers for self-testing.
The following certification review books are also still available in the Virtual Medical Library: n
Cancer Nursing: Principles and Practice
CEN Examination Review
Springhouse Review for Critical Care Nursing Certification
Springhouse Review for Medical-Surgical Nursing Certification
To find these e-books on the intranet, visit the Nursing Certification page, located under Education Station. For more information, contact Carrie Driggers Adams, MA, LIS, AHIP, at 202.1331 or email@example.com.
This scene is from the hand-washing video produced by employees of the Wolfson 5 Neuroscience Unit for our recent Handwashing Video Contest. You can view it on the Infection Control page of the intranet.
As caregivers, we all recognize that good hand hygiene is the first line of defense against germs, so every day at Baptist Health is Clean Your Hands Day. To reinforce the importance of proper hand hygiene, we join the World Health Organization is observing May 5 as Global Clean Your Hands Day, and we invite you to view our latest handwashing video on the Infection Control page of the intranet.
New Accounts Payable director Baptist Health welcomes Jeanette Langenbahn as our new Accounts Payable director for all hospitals and the Baptist Health Foundation. Langenbahn graduated from Franklin University, Columbus, Ohio, with a bachelor’s degree in Business Administration and earned her master’s in Business Administration from Ohio Dominican University in Columbus, Ohio. She brings many years of experience in all areas of accounting and was most recently assistant vice president and accounting manager at the Jacksonville Bank. Her office is located at Metro Square, Building F.
Do you know how to handle sensitive information? Most employees in a health care environment know that personal health information, personally identifiable information, and credit card data are considered sensitive. But do they know how to handle sensitive information? Ask yourself this question: What if someone hacked into your sensitive information at your bank, took your information, and withdrew money out of your bank account? Besides being upset, you would want to know how the thief got your information. In December 2013, hackers got into the files of a major department store and stole information from the computer system. Someone else got the information and sold it online. How do you feel knowing someone can buy your personal information online? It works the same way in health care. If personal health or personally identifiable information is
stolen through a computer, the patient’s privacy has been compromised. This is why it is critical to understand that security is the responsibility of all employees, and it is also why the sensitive information of patients must be kept confidential and secure at all times. Not only can thieves use the stolen information for financial gain, but they also can use it at a hospital or doctor’s office, posing as the person whose identity was stolen. Once the doctor completes the paperwork, the visit is completed, and the hospital or doctor’s office submits the paperwork to the insurance company – and once the paperwork is submitted, fraud has been committed. Remember, it is everyone’s responsibility to protect Baptist Health and our patient information. If you have any questions, please contact the Service Desk at 202.7565 or firstname.lastname@example.org.
Compliance makes a difference May 4 – 10 is National Corporate Compliance and Ethics Week The level of integrity of some organizations has gained worldwide attention, often for the wrong reasons. However, organizations are recognizing that strong compliance and ethics, internal audit and privacy programs are not just smart ideas, they are good for business. To acknowledge the positive impact of compliance and ethics on organizations, the Health Care Compliance Association and the Society of Corporate Compliance and Ethics have designated May 4 – 10 as Corporate Compliance and Ethics Week. This year’s theme is “Compliance makes a difference.” The Audit Services and Compliance Department, along with the Privacy Office, collectively known as the Compliance Team, are committed to protecting the corporate integrity of Baptist Health by assisting and advising employees at all levels, while ensuring compliance with applicable federal, state and local laws.
Audit Services and Compliance: Christiane Chick, Joseph Rigdon, Joni Smith , Ryan Timonere, Lisa Lucansky, Nancy Widener, MaryJane Jackson, LuAnn Goodwyne, Michelle Smith, Harriet Ables, Frances Reilly and Lisa Wright. Not pictured: Shunell Avant
Legal Services and Privacy: Charles Richardson, Scott Baity, Lanier Drew, Harvey Granger, Cory Meyers, Missy Poston and Glenn Hubbard
Although Compliance Week is only one week, we don’t want you to lose sight of compliance for the rest of the year. We will be bringing you more opportunities to learn about our Compliance Program over the next few months.
Ann Marie Harvey is a new member of our Compliance Team.
Baptist Health Calendar May 6 – 12 National Nurses Week
May 11 – 18 National Health Care Week
May 17 25th Annual Bass Tournament Palatka City Docks wolfsonchildrens.org/bass
May 15 – 16 End-of-Life Care Conference 8 am – 5:15 pm Metro Square Conference Rooms 1 & 2 Continuing education credit is available. Cost: $25 for one day; $45 for both days. Pay at door. Includes breakfast and lunch each day. Baptist Health employees register via e-Learning. Nonemployees can register by emailing Tasha.Schoppee@bmcjax.com
June 13 4th Annual Conference on Children and Spirituality See page 27
Baptist Beaches now a Primary Stroke Center Baptist Medical Center Beaches has been designated as a Primary Stroke Center by the Agency for Health Care Administration. Being a Primary Stroke Center means that a hospital follows national standards and guidelines that can significantly improve outcomes for stroke patients. Baptist Beaches has a dedicated stroke-focused program, with neurologists available 24/7 to care for stroke patients, advanced imaging capabilities to diagnose stroke, and an Emergency Department team with the proper training to administer tissue plasminogen activator (tPA), a clot-busting drug for patients who suffer an ischemic stroke (caused by a blockage of blood flow to the brain).
Hospital President Joe Mitrick said, “We are glad to be recognized for having the skills and technology in place to give stroke patients the immediate care they need. Seconds can make a difference in preventing severe brain damage or death.” Patients who arrive at Baptist Beaches with severe ischemic strokes that do not respond to conventional intravenous tPA will be transferred immediately to the Stroke & Cerebrovascular Center at Baptist Medical Center Jacksonville, as well as patients with hemorrhagic strokes (caused by bleeding in the brain). Led by internationally renowned neurovascular surgeons Ricardo A. Hanel, MD, PhD, and Eric Sauvageau, MD, the level of expertise and access at Baptist’s Stroke & Cerebrovascular Center is unprecedented in our region. Both doctors specialize in groundbreaking, minimally invasive procedures for treating strokes.
“Our stroke team is ready to receive, diagnose and treat patients presenting with stroke,” said neurologist Casey Carrigan, MD, director of the Baptist Beaches Stroke Center. “We have the expertise for rapid stroke diagnosis and the ability to administer life-saving tPA.”
Join us at Bragan Field at the Baseball Grounds of Jacksonville Nurses Night presented by Baptist Health Thursday, May 22, at 7 pm In honor of Nurses Week and Health Care Week, all Baptist Health employees are eligible for up to two FREE tickets. Just show your Baptist ID at the Suns Box Office anytime between now and game night. Office hours are 9 am – 5 pm and until 8 pm on game nights. Need more tickets? Baptist Health employees can purchase additional tickets at half-price. First come, first served, so get your tickets early.
Get ready for Heart Walk 2014 The American Heart Association’s 2014 First Coast Heart Walk is set for September 20 at Metropolitan Park. At Baptist Health, we want to continue to be a leader in raising awareness and funds to help the American Heart Association build healthier lives, free of cardiovascular diseases and stroke.
hospitals Jacksonville’s largest health system emergency centers employees Jacksonville’s largest private employer physicians volunteers
Leading the Baptist team this year are Co-Chairs Michael Mayo, hospital president, Baptist Jacksonville; and Scott Wooten, senior vice president and chief financial officer. Our Baptist Health Heart Walk coordinators are Cindy Hamilton, director of Public Relations; and Mary Condorodis, director of Outpatient Rehabilitation, Baptist Jacksonville.
249,096 patients annually The region’s largest home health agency
Our fund-raising goal is $40,000 and our participation goal is 800 walkers. Please join us as a team captain or a walker; encourage your co-workers to take part, and invite your families and friends to participate. Each walker who raises at least $25 will receive a FREE Baptist Health Heart Walk T-shirt. For more information and to register as a team captain or walker, please visit our Heart Walk site at www.firstcoastheartwalk.kintera.org/baptisthealth
Let’s Get Ready for BCMA!
On May 19 at 6 am, Bar Code Medication Administration (BCMA) will go live at Baptist Jacksonville and Wolfson Children’s Hospital. On June 23 at 6 am, BCMA will go live at Baptist Beaches, Baptist Nassau, Baptist South and the Emergency Center at Baptist Clay. BCMA automates the documentation of medication administration and tasks related to specific physician/nursing orders at the point of care (POC). This solution creates an alert to the clinician when inconsistencies occur that could result in potential errors in administering medication. This is one of the many ways we are
“changing health care for good” by making care safer for the patients we serve. The organizational benchmark we will use to measure our improvement in patient safety as a result of BCMA implementation will be the total number of good catches/near misses throughout our organization, comparing FY 2013 to FY 2014. We anticipate that our number of near misses will increase as a result of BCMA, assisting us in making more “good catches.” We will share these results as we move forward in our new
medication administration process and make a big difference in patient safety. Our goal as an organization is to complete the medication administration process with bar coded administration 95 percent of the time. So “strive for 95” percent completion of the “five rights” of the bar coded medication administration process. Your Super Users, Clinical Informatics and Information Services teams have been working very hard all year to make this process the best it can be for you and our patients. These teams will be at your side to assist in removing any process barriers and support you through this change and beyond. Additionally, your Pharmacy departments have implemented many process changes to ensure medications are ready for scanning. The entire Pharmacy team will be on hand to continue to evaluate opportunities to improve workflow and patient safety through Go-Live and well after BCMA implementation. If you have an idea of how pharmacy processes could better support patient care, do not hesitate to make your pharmacist aware. So let’s get ready for BCMA, and remember to ”strive for 95” percent!
Training Schedule: Beginning May 12, end user training begins for Baptist Beaches, Baptist Nassau, Baptist South and the Emergency Center at Baptist Clay. Staff not already enrolled should do so immediately. A prerequisite course through eLearning must be completed, and the course completion certificate must be presented when arriving to class. Beginning May 18, end user training for Baptist Jacksonville and Wolfson Children’s Hospital will close. Staff not already enrolled for training should do so immediately through eLearning. If you have questions, please contact the Service Desk at 202.7565; Clinical Informatics at 202.4750 or Amy Rosa, director of Clinical Informatics, at email@example.com
Launch of our online patient portal begins in May
“My Baptist Connect” will enable patients to access their health information
During May, our adult hospitals will begin to introduce our new online patient portal to inpatients upon registration. This new patient portal, called “My Baptist Connect,” is designed to meet one of the new areas of focus for Stage 2 of Meaningful Use – to engage patients and families in their health care. We are testing enrollment and dataflow processes in May and June with Patient Access Services inviting about 100 patients per week to open their secure online account. This process will start May 5 with Baptist Jacksonville and then will roll out in community hospitals May 19. Upon registration, PAS staff is now asking each individual if they would like to access their medical records online; if the patient says yes, they will be invited to enroll in the new portal, which will allow them access their test results and inpatient summary, including their discharge instructions.
Starting July, we will begin measuring against the required patient engagement threshold, which is to provide 50% of all inpatients with online access to health information within 36 hours of discharge from the hospital. The information in the patient portal is not the caregiver’s view of the EMR but rather the electronic version of the records and results they now have to request from Health Information Management. If patients have questions about their online access or about their records, they will be able to call a dedicated 24/7 call center via a toll-free number specifically for the patient portal. For more information, see the employee intranet Highlights section.
System Alerts to roll out in May The System Alert is new computer-based tool Baptist Health will use to communicate to urgent messages system-wide. System Alerts will be used for four types of incidents: IT system issues – Information about planned and unplanned down times, as well as system performance issues that may impact end users. Also includes IT security threats, such as a malicious email that contains malware or viruses.
Safety alerts – Information regarding an environment of care, safety, security or emergency management issues that requires immediate dissemination.
Other: At Hospital Administration’s discretion, an urgent facility alert regarding a critical cut-over time for a new process, such as BCMA or an on-site visit by a regulatory agency.
Weather/facility issues – Information regarding disruption of facility services, such as a water main break or an electrical outage.
The alerts will appear several manners on screen to ensure delivery of important information to Baptist Health staff. (See table below.) Alert Code
White Text / Red Background
Unplanned downtime or significantly degraded services
Ticker and Dialog Box
IT Security Alert
Orange Text/ White Background
A threat to network security
Blue Text / Yellow Background
Planned downtime of systems for upgrades, etc.
Weather/ Facility Alert
Red Text/ Black Background
Weather or facility services notification
White Text / Orange Background
An urgent security message that users should be aware of
Ticker and Dialog Box
Example of a “dialog box” (Web-based System Alerts) Example of a “ticker” (Web-based System Alerts)
Group fitness classes at Wolfson Wellness Center The next session of classes begins in May. Space is limited. Payroll deduction is available. Register today at the Wellness Center, Heart Hospital, second floor. For more information, including start dates for each class, call 202.9708. Zumba Fitness – Mondays, Wednesdays and Thursdays, 5:30 - 6:30 pm Cost: $108 for 24 sessions or $80 for 16 sessions Abs Class – Tuesdays and Thursdays, 6 - 6:30 am Cost: $70 for 16 sessions Boot Camp – Monday, Wednesdays and Fridays, 5:30 - 6:30 am Cost: $108 for 24 sessions Yoga – Would you participate in a yoga class if it was offered at Wolfson Wellness Center? If you are interested, please call 202.9708 and let us know.
Use your Healthy For Life discount at Wolfson Wellness Center Current and new members may use the new Healthy For Life wellness discount of $12.50 per month toward membership at the Wolfson Wellness Center, but the discount is NOT automatically applied. You must activate the discount by showing your Baptist ID and completing a registration/attestation form. To enroll in the Healthy For Life wellness discount program, please see a member of the Wolfson Wellness Center staff. For more information, call 202.9708.
Mother’s Day massage special
Pamper your mom, your wife or yourself! Now through Mother’s Day, get a $5 discount on massage therapy services. Prices vary depending on the type of massage selected. To make an appointment or purchase a gift certificate, call the location most convenient for you. 1456 Old St. Augustine Rd., Suite 209 Baptist South 271.6575 (License #MM23671) 800 Prudential Drive Wolfson Wellness Center, Baptist Heart Hospital, 2nd floor 202.9700 (License #MM2029) 1320 Roberts Drive Wilson-Epstein Building, next to Baptist Beaches 627.2980 (License #MM25819)
BaptistJacksonville Jacksonville Mimi Sy-Trias earns masters degree
Robyn Dandridge published in journal
Medical Technologist Crispina Marie Perlas Sy-Trias, MT, M(ASCP), better known as Mimi by her co-workers in the Infectious Disease Laboratory, successfully defended her thesis on Carbapenem-Resistant Enteroabacteriaceae (CRE) and received a Master of Public Health in March 2014 from Silliman University in the Philippines. Congratulations to Mimi on this big accomplishment!
Kudos to Robyn Dandridge, MSN, RN, CAPA, a staff nurse in the recovery room at the Baptist Outpatient Surgery Center. She has authored a literature review in the Journal of Christian Nursing titled ”Faith Community/Parish Nurse Literature: Exciting Interventions, Unclear Outcomes.” Dandridge conducted the literature review to identify interventions most commonly used by parish nurses in the U.S. and determine the value of the parish nurse in health promotion and disease prevention.
Ed Hubel featured in alumni magazine Embry-Riddle Aeronautical University published an article in the spring 2014 issue of its alumni magazine, LIFT, that featured Ed Hubel, director of Surgical Services, Baptist Jacksonville. The article, titled “Charting a New Course,” shares how he transferred his aviation skills into a successful healthcare career. Hubel graduated from the university’s Daytona Beach campus with a bachelor’s degree in Aeronautical Studies. He later earned a master’s in Healthcare Administration from Columbia Southern University. He was in the first Advisory Board Fellowship Program at Baptist Health in 2005 and earned designation as a Fellow of the American College for Health Care Executives (FACHE) in 2009. Read the article in the publications section of ERAUalumni.org
Parish nursing, also known as faith community nursing, is a specialized practice of professional nursing that focuses on the intentional care of the spirit, as well as on the promotion of wholistic health and the prevention or minimization of illness within the context of a faith community.
PhysicianIntegration Welcome, Baptist Radiation Oncology physicians! Baptist Radiation Oncology joins Baptist Health as a division of Baptist Oncology Services, effective May 1. We welcome Cynthia Anderson, MD, Mark E. Augspurger, MD, and Michael R. Olson, MD, PhD, to the Baptist Health family of physician practices. Mark E. Augspurger, MD Dr. Augspurger grew up in Jacksonville and attended the University of Florida, where he earned both his undergraduate and medical degrees. He completed his residency in radiation oncology at the Baylor College of Medicine, Houston, Texas, and is board certified in radiation oncology. Following residency, Dr. Augspurger served in the United States Air Force at Keesler Air Force Base, Mississippi. He returned to Jacksonville in 2003 to join the Florida Radiation Oncology Group. He was instrumental in opening the Radiation Oncology Center at Baptist South. Michael Olson, MD, PhD Dr. Olson earned his medical degree, as well as a doctorate in pharmacology and cancer biology, from Duke University, Durham, North Carolina. He completed his residency in radiation oncology at Stanford University Medical Center, California, and is board certified in radiation oncology. He moved to Jacksonville in 2009 to join the Florida Radiation Oncology Group at the Baptist Cancer Institute, directing the Radiosurgery Program and serving as chief of Radiation Oncology since 2013.
Cynthia Anderson, MD Dr. Anderson is a Jacksonville native who graduated with her medical degree from Emory University, Atlanta, Georgia. She completed her residency in radiation oncology at Emory and is board certified in radiation oncology. Later, she returned to Emory to serve on its faculty. She has worked for the Florida Radiation Oncology Group at the Baptist Jacksonville location since October 2008, when she helped establish the Novalis Radiosurgery Program. Dr. Anderson also leads the Intrabeam partial breast therapy program and is on the Women in Medicine Board of Directors. This year, she is chairing Baptist Healthâ€™s Speaking of Womenâ€™s Health event, August 23.
Welcome, new physicians! James Allen, MD, PhD Baptist Infectious Diseases Dr. Allen has extensive expertise in travel and tropical medicine, as well as infectious diseases. He is board certified in internal medicine. He earned his medical degree from University of Miami in Florida and his doctoral degree in microbiology from the University of Iowa. Dr. Allen completed his residency at Loyola University Medical Center in Maywood, Illinois, and a fellowship in infectious diseases at the University of Colorado, Denver. Previously, he practiced infectious diseases and travel medicine with an infectious diseases group in Burr Ridge, Illinois.
Sarfaraz Dhanji, MD Baptist Primary Care Beaches Family Practice Dr. Dhanji is board certified in family medicine. He earned his medical degree from Spartan Health Sciences University School of Medicine in Saint Lucia and completed his residency in family medicine at Memorial Health University Medical Center in Savannah, Georgia. He also completed fellowships with the Association of Family Medicine Residency Directors and the National Library of Medicine. Previously, he was assistant program director of the Family Medicine Residency Program at Memorial University Medical Center in Savannah. Juan Carlos Fuentes, MD Baptist Primary Care World Golf Village Dr. Fuentes is board certified in family medicine. He earned his medical degree at the University of Honduras School of Medicine and completed his residency in family medicine at San Jacinto Methodist Hospital in Houston, Texas. He also completed a fellowship in sexually transmitted diseases with the Department of Health in Honduras. Previously, he was medical director and an attending physician for Metcare Palm Coast.
20 years of service Congratulations to Louise Murphy, front office coordinator, on her 20 years of service with Baptist Pediatrics! We appreciate your dedication, loyalty and hard work all these years.
Dr. Steinberg named chair of JOI Board Bruce Steinberg, MD, has been named chairman of the board and medical director of Jacksonville Orthopaedic Institute. A board-certified orthopaedic surgeon and upperextremity specialist, Dr. Steinberg has served as one of the NFL Jacksonville Jaguars team physicians for the entire 18 years that JOI has been the sport medicine provider for the team. In 2011, he was recognized by Beckerâ€™s Orthopedic and Spine Review as one of the top 45 hand and upper-extremity surgeons in the country. He also holds six patents and has published multiple articles in peer-reviewed medical and engineering journals.
Regency staff walks for diabetes
The staff and the families of Baptist Primary Care Regency participated in the Juvenile Diabetes Research Foundationâ€™s Walk to Cure Diabetes on April 12 and raised more than $450 toward the cause. The staff participated in a cakewalk and made Mardi Gras masks to raise money. Special thanks to Deborah McGrew, who was the team captain and organizer for the office.
Kelli Colson, RN Emergency Department Kelli Colson has been recognized often for her wonderful personality and care. One patient shared, “Kelli is superb! She got my history and got me relief after only being there for 15 minutes – she knows her job and is a people person!” Another patient said, “She always has a smile on her face. She has a great personality and is very gentle and caring.”
Cancer Center receives donation of cozy hats
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Easter Egg Hunt More than 40 children enjoyed the annual Easter Egg Hunt at Baptist Beaches, hosted by the Auxiliary. Activities included egg hunts for younger and older children, facepainting, pictures with the Easter Bunny and making crafts.
The Arlington United Methodist Youth Group has been busy knitting beautiful warm hats for cancer patients at Baptist Beaches. They presented the hats on April 10 to Roxanne Miller, LCSW, Cancer Care coordinator; Janice Kiernan, Administration; and Laura Saacke, who is a member of the Beaches Cancer Support Group. At the presentation, Saacke shared her family’s struggle with cancer and how a warm hat can make a big difference to a person who is going through chemotherapy. Each hat has a tag on it that says, “Handmade with the love of God in our hearts, by the youth of Arlington United Methodist Church.” Miller said, “Recent visitors to the Wilson Cancer Care Center have been so touched by the generosity of strangers and the fact that a group of young people would not only think about the impact of cancer but actually do something about it to help ease the side effects.” Baptist South extends a huge thank-you to these youth who are making a difference in our community.
BaptistClay Clay Happy Anniversary, Baptist Clay! May 1 marks the one-year anniversary of the opening of the Baptist Clay Medical Campus in Fleming Island. The first phase of the 32-acre campus to open was the Baptist/Wolfson Children’s Emergency Center and Baptist Diagnostics and Imaging. Five days later, Baptist Heart Specialists became the first physician office to open on the campus. The Wolfson Children’s Specialty Center began serving patients at its new location in September.
Baptist Clay sponsors county fair Baptist Clay was a major sponsor of the 28th Annual Clay County Agricultural Fair in April, which experienced record attendance this year. Saturday, April 12, was Baptist Clay Day at the fair. Employees represented Baptist Clay at a booth, and Wolfie, the mascot of Wolfson Children’s Hospital, even made a guest appearance. Pictured are: Marissa Griffiths, Danielle Sanders and Tim Mallard. Pictured with Wolfie is Anderson Fortner.
Darin Roark, administrator of the Baptist Clay Medical Campus, reports that during the first year, more than 21,000 patients were treated in the Emergency Department, as well as 21,000 patients in the Outpatient Imaging Department. In addition, there were more than 2,100 patients transferred from Baptist Clay for admission. “During its first year of operations, the Baptist Clay Medical Campus surpassed all expectations in terms of performance and growth. We are very grateful for the welcome we have received from the residents of Clay County and truly appreciate the trust they have placed in us to meet their healthcare needs,” Roark said. “It has been an exciting first year. We have seen an incredible mix of patients, from mothers giving birth, to patients suffering a stroke or heart attack. The Baptist Clay staff have responded and continue to make a positive difference every day.”
Demetrius Pitts, Officer, Safety and Security Demetrius Pitts put his life on the line on Christmas Day last year for the safety of our employees and their property. A suspicious individual was seen in the employee parking garage looking into a vehicle. Pitts demanded that he show his hands and step away from the vehicle. This individual ignored him and moved toward Pitts with an object in his hand, which turned out to be a pocket knife. N
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Pitts overtook him and brought him to the ground to protect everyone. Upon questioning, the suspect could not provide a reason for being in the employee parking garage, so he was detained until the police arrived. The police ran a background check, which revealed an outstanding warrant for the suspectâ€™s arrest. He was charged with possession of a weapon and trespassing. This event could have taken a more serious turn if Pitts had not responded as he did. Because of his efforts, there were no breakins to employee vehicles, no damage to hospital property, and most importantly, no one was injured.
Kickball game for a cause The Mandarin High School Medical Career Academy is hosting its Second Annual Kick-It with HOSA (Health Occupations Students of America) event. The series of kickball games will be held Saturday, May 3, noon to 4 pm, at Burnett Park. The event is free to attend
and anyone can play, although donations are welcome. You can even start your own team. All proceeds will go to childhood cancer research. If you are unable to attend or play in the kickball series but would like to make a donation, visit www.kick-it.org . For more information, email firstname.lastname@example.org
National Volunteer Week celebration Baptist South recently celebrated National Volunteer Week with a luncheon in honor of our volunteers. Each day, they donate their time and talents throughout the hospital to our patients, families and employees. In honor of their outstanding contributions, volunteers enjoyed a catered lunch and an afternoon filled with games, prizes and giveaways. Those reaching 500 hours of service were presented with a milestone pin. Thank you to each volunteer for making a difference in the lives you serve.
BaptistNassau Shrimp Festival volunteers needed Volunteers are still needed to staff the Baby-Changing Comfort Tent at the Annual Fernandina Beach Shrimp Festival, May 3 – 4. For more information, please contact Teresa Cruz at 321.3508 or email@example.com
National Health Care Week Baptist Nassau will celebrate National Health Care Week with the following activities: May 12 – Hawaiian Day May 13 – Fiesta Day (picnic at Auxiliary Park, 11 am – 1:30 pm) May 14 – Team Spirit Day May 15 – Crazy Sock Day May 16 – Baptist Blue Day May 17 – Honor Our Military Day May 18 – Western Day
Wo l f s o n
Wolfson Children’s Rehab offers autism elopement training to local deputies Two therapists from Wolfson Children’s Rehab are offering training in the community on how to help children with autistic spectrum disorders who have wandered or run away. On April 15, Courtney Ward, OTR/L, pediatric occupational therapist, and Lauren Papke, SLP, pediatric speech-language pathologist, provided the first training for deputies of the Clay County’s Sheriff Office. The training included how to conduct a modified search-and-rescue of a missing child with autism and reunification with parents and caregivers.
Children and Spirituality Conference The Fourth Annual Conference on Children and Spirituality, entitled “Mind/Body/Spirit in Pediatric Healthcare: Embracing Their (and Our) Connection,” is June 13, 7:45 am – 4 pm, in the duPont Auditorium, Baptist Jacksonville. It features the following keynote presenters: n
Tobin Hart, PhD, professor, author, president and co-founder of Child Spirit Institute, Carrolton, Georgia
Joyce Mills, PhD, pediatric psychotherapist, author, adjunct professor, Argossy University, Phoenix, Arizona
The conference is free for employees of Baptist Health, Wolfson Children’s Hospital, Nemours Children’s Clinic, Jacksonville, and Communty PedsCare. For more information and registration, visit childspirit4.eventbrite.com
Caritas HeartMath® Revitalizing Self Care™ Workshop Learn how to revitalize your heart, reduce your stress and improve your health and communication, right in the moment of your work and life. Each workshop consists of two half-day sessions. Baptist Beaches, Conference Room C May 7 and 21, noon - 4:30 pm Baptist Jacksonville, Pavilion 5, Class 2 June 4 and 19, noon - 4:30 pm Baptist Nassau, Board Room August 7 and 21, noon - 4:30 pm CNE: 8 contact hours. Baptist Medical Center Provider #50-3796 To register, visit eLearning and search for Caritas HeartMath. If you are interested in having us present some effective techniques for self care and transforming stress at a staff or team meeting, contact Debbie Jones at 202.1393 or Jamie Chiles at 202.9450.
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Queen bedroom set. 3-piece dark cherry wood, 5-drawer dresser with attached full-length mirror, large nightstand. Queen bed with attached headboard. Good condition. 4 years old. Asking $650. Amanda, 904.631.4915
3/2 house for rent. Southside and Beach area. Quiet area. For more info, call 423.442.4581. Ask for Debbie. Leave message
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4/2.5 renovated lake house. 3441sf Private drive w/gated entrance under towering oaks. Central location between BMCJ/BMCB/BMCS. $499,000. 631.1557
2 “Current Design” Breeze (Transitional kayaks) $1k with accessories. Cheryl @ 904.612.7300 for pics and details Like-new lift chair, $275. New usually $500-600. Router/table saw mounted, $45. Contact firstname.lastname@example.org
E M P L O Y E E S
Submit a Classified Ad
Next Deadline: May 12, 2014 On the employee intranet, go to Life at Baptist and select Submit Classifieds online. Please do not include your work phone number or email in the text of your ad.
Digital CareConnection CareConnection is available online. Issues can be found on the employee intranet by clicking on Life at Baptist.
Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.