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Care Connection

Wolfson Children’s is One of the Best in the U.S. June2013


Wolfson Children’s Hospital

is One of the Best in the U.S. For the fourth year in a row, Wolfson Children’s Hospital has been ranked among the top 50 children’s hospitals in the country by U.S.News & World Report. These rankings have been released annually since 2007 to help families of sick children find the best medical care available.

Mason, neonatology patient

Andrew, orthopedics patient

“U.S.News & World Report’s rankings assure parents that their children can get the same comprehensive, quality pediatric health care here in Northeast Florida that is available at other nationally known top children’s hospitals across the nation,” says Hospital President Michael Aubin. “Whether you provide care, support those who do, or give to Wolfson Children’s Hospital through volunteerism and/or financial contributions, you are the reason we are able to take care of this region’s children so well.”

For 2013-14, Wolfson Children’s Hospital ranks among the top 50 in the following specialties:

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• Diabetes & endocrinology (fourth year in a row) • Neonatology (first time in rankings); • Orthopedics (first time in rankings); • Pulmonology (second year in a row); • Urology (third year in a row).

For the rankings, 75% of each hospital’s score was determined through an analysis of patient outcomes and data on the structural resources the hospital has for pediatric care. To gather this data, U.S.News sent a clinical questionnaire to 179 pediatric hospitals.

“…you are the reason we are able to take care of this region’s children so well.”

Aaron and Lauren, diabetes patients

Michael Aubin, Hospital President

The remaining 25% was based on the hospital’s reputation among doctors. For this assessment, a survey was sent to 150 pediatric specialists and subspecialists in each of the 10 different specialties. These 1,500 physicians were asked where they would send the sickest children in their specialty, setting aside location and expense. Avery Comarow, editor of the health rankings for U.S.News, says, “Wolfson Children’s Hospital deserves high praise. These rankings show the dedication and expertise that Wolfson Children’s brings to the care of children who need those qualities the most. We think it is important to identify and call attention to pediatric centers like this one.”

Kami, urology patient

Survival rates, adequacy of nurse staffing, procedure volume, and much more can be viewed on http://health. and will be published in the U.S.News Best Hospitals 2014 Guidebook, available in August.

Samantha, pulmonology patient June2013


Heart Walk Teams Are Forming Now Baptist Health 2013 First Coast Heart Walk teams will be walking and fundraising once again to support the mission of the American Heart Association to reduce deaths from heart disease and stroke while building healthier lives in our community. Unfortunately, heart disease is still the #1 killer in the United States. But we can make a difference! The First Coast Heart Walk will be held Saturday, September 21, at Metropolitan Park. Our cochairs for this year are Lynn Sherman, director, Community Health, and Michelle MacDonald, director, Baptist Heart Hospital. We are currently looking for employees to serve as team captains and lead teams of 15 to 20 walkers each.

Our goal is to have over 1,000 walkers wearing their new blue “Changing Health Care for Good” T-shirts at the Heart Walk. Most employees already have these shirts. (See related article on page 9 for how to obtain your T-shirt if you are an employee and don’t already have one.) In addition, we will give a free “Changing Health Care for Good” T-shirt to family members who are registered to walk on a Baptist Health team and raise at least $25. T-shirts will also be available to purchase for $25 at the Baptist Pharmacy Pavilion. To form or join a Baptist Heart Walk team, please contact your Heart Walk Campus Champion, listed below.

Heart Walk Campus Champions Baptist Jacksonville and Wolfson Children’s, Mary Condorodis Baptist Beaches, Sara Holloway-Smith Baptist Nassau, Teresa M. Cruz Baptist South, Michael Aull and Polly Hensley Join a Baptist team, or start a team today and walk in honor of those you love that have been affected with heart disease or

stroke. Don’t forget to invite your families, friends and neighbors to participate with us. To learn more about the Heart Walk you can also visit

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Healthy for Life Passport to Wellness Challenge

Health Corner

submit to Healthy for Life by July 26 to be entered. Baptist Primary Care sites and the Baptist Clay Medical Campus have an alternate passport. See the employee intranet for details. Prize drawings will be held August 6. Don’t delay. Start your journey to wellness today.

pressure and waist measurement. Also, every employee will receive a free pedometer just for coming. Get started today by taking a walk on your lunch break or after dinner with your family. Check the employee intranet for Health Corner schedules.

Have you started your Passport to Wellness yet? Enter Healthy for Life’s summer wellness challenge for a chance to win one of 10 beach cruisers. See Healthy for Life on the employee intranet for more information or stop by your campus’ Health Corner. Complete the items on your passport and

Do you know the benefits of having a regular exercise routine? Visit the July Health Corner at your campus for resources on National Fitness Month. Get in the know and check your weight, BMI (body mass index,) body fat percentage, blood

Healthy for Life Screenings

Healthy for Life Screenings for the 2014 premium discount are coming soon. Screenings will be held in October and November. A letter with the details will be mailed to your home in late July or early August. Remember, you get a $25 per pay period discount on your insurance premium rate by participating.

Important Benefits News Annual Benefits Enrollment will be held from November 4 – 17. Don’t miss this opportunity to review your benefit elections and make benefit changes for 2014. Be sure to check your Baptist email for important benefits information that will be forthcoming. A dependent audit will be conducted after Annual Enrollment this year. Upon request, you

will need to verify dependent relationships in order to prevent any disruptions in your benefit coverage. Travelers Auto Insurance is now available at discounted rates for Baptist Health employees. Look for information to be mailed to your home address soon or visit for more details.



Meditation Sessions Available to Employees, Patients and Families

Evidence shows that the practice of meditation can reduce stress and anxiety and improve insomnia.

Meditation is a form of spiritual self-care that can aid individuals in the process of integrating life, work and family into one harmonious spiritual perspective.

Benedictine monk who founded the World Community for Christian Meditation.

It is simply a process of

• Baptist Jacksonville Chapel – Tuesdays,

quieting your mind through breathing, prayer or focusing on a word that is important to you. Evidence shows that the practice of meditation can reduce stress and anxiety and improve insomnia. In addition, meditation can help us as an organization to fulfill our mission, according to Carol Whitefield, RN, MSN, HNB-BC, system nurse educator.

Healthy for Life offers employees the opportunity to improve their health and wellness through the practice of meditation. The program uses the “Silent Prayer” model developed by John Main (1926-1982), a

Employees, patients and patients’ families are invited to join any of the following meditation sessions. You do not need to register ahead of time to attend.

12:00 - 12:30 pm, led by Carol Whitefield, RN • Metro Building – Wednesdays, 12:00 - 12:30 pm, led Barbara Mollitt, RN • Baptist South Chapel – Mondays, 12:30 - 1:00 pm, led by Senior Chaplain Ed Wilder • IS Center – Thursdays, 12:30 - 1:00 pm, led by Robert Trenholm, RN, Clinical Informatics • Baptist Beaches is investigating the possibility of offering meditation. For more information, contact Chaplain Debra Allen at 627.2469. • Wolfson Children’s Hospital is developing a program for meditation with children, as part of our children’s health advocacy efforts. For more information, contact Fern Hannigan at 202.1927. To learn more about the meditation program at Baptist Health, contact Carol Whitefield, 202.5161.


Mind Body Spirit Connection Conference: Meditating with Children Open to nurses, educators, parents, teachers, administrators and the community at large Monday, September 30, 2013 Schultz Center for Teaching and Leadership 4019 Boulevard Center Drive, Jacksonville (Free Parking)

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Conference Fees and Registration Information • The $40 fee includes breakfast, lunch, healthy snacks and conference materials. • Continuing education credits for nurses is pending. • Online registration will be available soon in Eventbrite.

Leaders Rounding on Staff: Looking for the Good! Time and time again, when we talk to patients and families about their experiences, what they remember most is not the equipment, processes, technology or facilities – it’s empathy, compassion, and the connection they feel with our staff. After all, people take care of people. That’s why we have committed to use an evidence-based practice designed to support our staff in delivering the very best care and service to our patients: leadership rounding on staff, system-wide.

Beginning July 1, all leaders will begin unscheduled rounds on staff to listen to, build relationships with and support our staff. This means that leaders from your own and other areas will come and visit you at least once a month across a variety of shifts. The purpose of these rounds is simple: to connect with you, see what you feel is going right and if there is anything leadership can help you with to make Baptist an even better place to work. It’s a great opportunity to lift up individual employees to be recognized, so if you have someone in your department you think deserves praise and recognition, please let a leader know when they round.

Our leaders are committed to following up on any issues that are brought up during these rounds. We encourage you take advantage of these opportunities when you see them rounding in your area. If you have any questions or comments about this, please share them with your supervisor or administrative leadership. Also, feel free to contact our systemwide Patient Experience Officer,

Leaders rounding on staff is meant to reduce staff anxiety, identify issues that are bothering staff, and open up communication. It’s a conversation with leaders that’s intended to help change health care for good for employees. The conversation may include questions like: • What is going well today? • Do you have what you need to do your job? • Is there anyone you’d like to recognize?



Most Influential People in Jax Health Care Seven Baptist Health leaders, physicians, and community advocates were named among the “40 Most Influential People in Jax Health Care” and were profiled in the June issue of 904 Magazine. Congratulations to: Michael Aubin, FACHE

Stephen Lucie, MD

President of Wolfson Children’s Hospital, which is ranked again in 2013-14 as one of the nation’s

Chairman of Jacksonville Orthopaedic Institute and President of the

Best Children’s Hospitals by U.S.News & World Report.

Jackie Bargess President of the Women’s Board of Wolfson Children’s Hospital, which has raised more than $22 million for the hospital over the years.

Javier GarciaBengochea, MD A physician with Lyerly Neurosurgery and pioneer of minimally invasive spine surgery in Florida.

A. Hugh Greene, FACHE President and CEO of Baptist Health, our community-based health care system that includes five hospitals, more than 200 primary care doctors and over 1,000 specialty physicians.

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Jacksonville Sports Medicine Program, which has worked for the safety of youth athletes for more than 20 years.

Wayne and Delores Barr Weaver Philanthropists who have supported Baptist Health throughout the years, most recently with a $10 million gift in 2012, the largest we have ever received.

John Wilbanks, FACHE Executive Vice President and Chief Operating Officer of Baptist Health who oversees the day-to-day operations of our health system.

New Vice President of Operations and Patient Care Services Wolfson Children’s Hospital welcomes Veronica Scott-Fulton, DNP, RN, MHA, MBA-c, as our new vice president of Operations and Patient Care Services. She assumes

the role previously held by Carolyn U. Johnson, DNP, RN, NEA-BC, who retired in January after 38 years of service to Wolfson Children’s. Dr. Scott-Fulton comes to us from Miami Children’s Hospital where she served as the administrative director of Nursing Operations and Medical-Surgical Services. She has also served in previous nursing management positions over women’s services, neonatal intensive care and adult medical-surgical services.

“Dr. Scott-Fulton has a history of building strong teams to achieve outstanding results,” says Baptist Health Chief Nursing Officer Diane Raines, MSN, RN, NEA-BC. “She is highly collaborative and focused on patient outcomes and staff development.” Hospital President Michael D. Aubin agrees,

saying, “We are excited to have Dr. Scott-Fulton join us in such a pivotal role. We are fortunate to have a nursing executive with her background and experience as part of our team.” Dr. Scott-Fulton holds a Bachelor of Arts degree in Sociology and Psychology, a Master of Public Health Administration, a Bachelor of Science degree in Nursing, and a Doctor of Nursing Practice degree. She is currently pursuing a master’s in Business Administration.

Changing Health Care for Good T-Shirt Orders Nearly 8,000 Baptist Health Changing Health Care for Good T-shirts have been distributed to employees. If you missed the early deadline, or if you are a new employee, you can still place your order. New employees will be added to the database on the 15th of each month. Shirts ordered by midnight on the third Friday of each month will be delivered to your facility the following month. To place your order, go to: This offer will end at midnight on December 15, 2013. This is also the shirt you will wear for Heart Walk. (See Heart Walk article Page 4) June2013


Using Technology to Improve Patient Care Transitions Despite all the advances in medicine and technology today, healthcare providers still find it a challenge to communicate with each other when patients are transitioned from one care environment to another. This can lead to frustration for the patients and caregivers, unnecessary or duplicated diagnostic tests, increased costs, and errors that may have been avoided. While the use of electronic medical records (EMR) improves patient care in many ways, the fact that there are so many different EMR systems makes communications among providers more difficult. Within Baptist Health alone, there are eight different EMR systems currently being used by our physician groups. Since 2005, Baptist Health has been developing technology solutions to improve communication of patient information during transitions in care. The effort, which has multiple phases, has really seen its most significant progress in the last two years. Called Baptist Connect™, the technology allows the sharing of medical information among Baptist’s five hospitals, the free-standing ED and the health system’s ambulatory and post-acute care providers. In addition, Baptist Connect has already expanded to other providers in the community, particularly those that Baptist has patient-care relationships with. “If the entire medical community used a single EMR platform such as Cerner or Allscripts, this effort would be a piece of cake but, unfortunately, it is not the world we live in,” says Seth McCracken (pictured), manager, Physician Technology Services. “The work is challenging, but it is key to the entire transitional care effort.”

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Here’s a look at what Baptist Connect has implemented so far and what is on the horizon:

Sending Clinical Data from the Hospital’s EMR System to Post-Acute Providers

In June 2011, Baptist launched an enhanced EMR Results Interface that allows medical information such as laboratory results, radiology reports and transcription documents to be sent from Baptist’s Cerner system to other EMR systems, such as Allscripts Enterprise, used by physician offices and other post-acute providers within the Baptist system. Currently, it is available to 18 physician groups, including Baptist Primary Care, Baptist Neurology, Baptist ENT, Baptist Behavioral Health, Lyerly Neurosurgery and Baptist Heart Specialists, enabling 293 physicians to view this data within their own EMR systems.

Viewing Data in a Central Repository Without Leaving Your Own EMR System

A patient’s individual clinical data, such as their allergies, immunizations, medications and medical history, are contained in a Continuity of Care Document (CCD). Baptist Connect includes a central repository where this information is deposited from the EMR systems of all five hospitals and Baptist Primary Care offices. In April 2013, Baptist Connect went live with an EMR integration function that allows the hospitals and Baptist Primary Care physicians to view CCDs in this central repository without having to leave their own EMR system.

Making Electronic Referrals between Different EMR Systems

The next phase of Baptist Connect will give the ability for Baptist hospitals and primary cares to make electronic referrals for patients being discharged to a skilled nursing facility or another appropriate specialist or provider.

Baptist Health’s Mentoring Program

Graduates Seven Students Congratulations and best wishes go to seven Duval County students who graduated in June from high school and The Bridge “Tipping the Scale” Mentoring Program at Baptist Health in partnership with The Bridge. Ed Hubel, administrative director, Surgical Services, with mentee Antonio Jones

About a decade ago, Baptist partnered with The Bridge of Northeast Florida, an area not-for-profit organization that serves at-risk children and youth, to address a community need. “The Tipping the Scale” mentoring program was created to help highrisk teens achieve high school graduation and higher education or successful employment. Students who do not finish high school are less likely to find meaningful employment and are statistically more likely to experience behavioral, mental and physical health problems. The main components of the program are year-round mentoring with a Baptist employee, training in communication, presentation, spirituality and general life skills, in addition to a mentor-based summer employment program. Mentors work with these students on relationship building, assisting students in identifying their interest and goals and providing guidance on academic success and careers. “It is about influencing, being a role model, coaching, relationship and fellowship,” says Ed Hubel, administrative director, Surgical Services, who mentored Antonio Jones of Samuel Wolfson

High School for three-and-a-half years. “To be there at graduation and have your mentee call your name out – that’s when you know you’ve made a positive difference.” Antonio expressed similar sentiments about his experience. “The ‘Tipping the Scale’ program has kept me out of trouble by keeping me busy and focused on my schoolwork. This program has also helped me decide on a positive career after school,” he says. “The relationship I have developed with my mentor, Ed, is very strong. I want to thank him for his advice and being there for me when I needed him the most.”

2013 Tipping the Scale Baptist Site Graduates and Mentors: Alexis Shorts and Tracy McDougal Antonio Jones and Ed Hubel, FACHE Brandon Jacobs and Eric Wright Chanel Newsom and Shericka McClendon Deshantiana Cuthbert and Kimberly Baker Stephina Ford and Dayan Sandler, MD Xaymara Birriel and Philipa Jones, RN

Summer Employment Program

Through our partnership with The Bridge of Northeast Florida, 47 teens are working at Baptist Jacksonville and Baptist South this summer. These students have completed a comprehensive, competitive, eight-week Job Readiness Skills training program in order to qualify for a summer job at Baptist. The students selected demonstrate excellent skills and commitment. They have varying career interests, from nursing to health information technology. The students’ salaries are covered by a grant. The summer employment experience began June 18 and will end August 10. For more information, contact Dee Hampton, Community Health Department, at or 202.4922. June2013


Keeping our Eyes on

Patient Safety Patient Safety Culture Survey Coming in July

At Baptist Health, we strive to create an environment where our patients feel safe and our employees feel responsible for and empowered to provide the best in patient safety. As part of this effort, we invite all clinical staff and other employees who impact patient care to participate in the AHRQ (Agency for Healthcare Research and Quality) Patient Safety Culture Survey in July. This survey, which was last conducted in May 2011, assesses our staff’s perception of our patient safety culture. The results of this survey will enable us to develop action plans to further improve patient safety at Baptist Health. More information about the survey and how you can participate will be available in early July.

More Patient Safety News A Fair and Just Culture Model The Fair and Just Culture model is used to establish a non-punitive environment that encourages reporting of errors and near misses so that changes can be made to prevent future errors. It also promotes organizational learning and accountability for patient safety. In July, we will pilot this model in the NICU, with plans to roll it out across the system by the end of the year. This program is in response to the results of our last AHRQ survey.

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Patient Safety and Quality Rounds Led by Chief Operating Officer John Wilbanks, FACHE, these rounds continue on a monthly basis across the health system. During these rounds, staff have the opportunity to share their quality and safety successes, as well as any barriers or concerns they may have.

Patient-Centered Caring Communication This four-hour CME course is currently being taught by Patient Safety Officer Cory Meyers, RN, MN, CPHRM, Jerry Bridgham, MD, chief medical officer of Wolfson Children’s Hospital, and eight other physician faculty members from the Baptist Health medical staff. It focuses on information-gathering, relationshipbuilding and PEARLS (Partnership, Empathy, Acknowledgement, Respect, Legitimization, Support) to enhance communication, and has demonstrated improvement in patient safety, patient outcomes, patient experience and satisfaction for staff and patients. Plans are being made to offer a similar course to all employees.

New Joint Commission Resource Guide This newly published Joint Commission Survey Readiness Guide, developed by Baptist employees, contains a wealth of patient safety information and should be reviewed by all employees as we are now in the window for our Joint Commission survey at our Jacksonville, Wolfson, South and Clay campuses. It can found in the Joint Commission section of the “Apps & Tools” page of the employee intranet.

Training of Parent Educators Strengthens Community Support for New Parents Research shows that understanding and appropriately reacting to infant cues, including crying, promotes a baby’s healthy neurological development. Yet most new parents have limited knowledge of newborn development and few skills to recognize and respond to cues or soothe a fussy baby. Baptist Health has addressed this need through an innovative program for communitybased parent educators called N-TOUCH, a professional development course that teaches touch, massage, positioning techniques and comforting holds to reduce crying and promote sleep. Based on a new understanding of newborn development, this evidence-based program is funded by the Chartrand Foundation and includes components of maternal depression and other factors that impact family resilience. Chris Lester, an infant development specialist and Baptist Health community partner, authored the N-TOUCH curriculum and serves as a lead trainer, along with Kym Dunton, RN. Chris explains, “In Jacksonville alone, 12,000 babies are born every year. By training the parent educators who interact with new parents, we can extend our reach.”

Recent N-TOUCH training reached more than 50 Healthy Start home visitors, child welfare case managers and child care coaches and 30 Tampa-based parent educators. Expansion of N-TOUCH through Baptist Health’s network of faith-based partnerships is planned. Kym and Chris have blended N-TOUCH into several related programs at Baptist, including the Kym Dunton, RN, clinical new “Ready Day One!” expectant resource nurse and parents class. For more information N-TOUCH co-trainer about N-TOUCH training, contact Kym Dunton at 202.3140.

“Reaching families during the first few months after childbirth, especially through our faith-based partners, provides an exciting opportunity to strengthen the new family and the surrounding community that embraces them.”

Kym Dunton, RN

Chris Lester, infant development specialist and N-TOUCH co-trainer June2013


Breakout Sessions Overcoming Restless Nights & Sleepy Days Jennifer Fulton, MD, Pulmonologist Respiratory, Critical Care and Sleep Medicine Associates

Aging Successfully Marisol Lance, DO, Geriatrician Baptist AgeWell Institute

Weight Loss Surgery Steven Hodgett, MD, FACS, Bariatric Surgeon Baptist Center for Bariatrics

How to Tame Your Raging Hormones Wade Barnes, MD, Gynecologist North Florida OB/GYN Associates

Hereditary Cancer Testing: Is It Right for You Melinda Fawbush, ARNP Coordinator, Cancer Risk Assessment Program, Baptist Health

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Moods, Stress Management and Other Midlife Issues Andrea Fritschle, MD, Psychiatrist Baptist Behavioral Health

Attitudes for Success – Directing Anger for Positive Effects Kym Dunton, RN Clinical Resource Specialist, Baptist Health

Balancing Career & Family Audrey Moran Sr. Vice President, Social Responsibility and Community Advocacy, Baptist Health

HeartWise Cooking Demonstration Marni Sumbal, MS, RD, LD/N Clinical Dietitian, Baptist Beaches

New Options for Knee Pain Stephen Lucie, MD, Orthopaedic Surgeon Jacksonville Orthopaedic Institute

Baptist Health Foundation Adds New Board Members Baptist Health Foundation is pleased to announce four additions to its Board of Directors. “Each of these new members brings an exemplary professional and philanthropic background to the Baptist Health Foundation,” says Pierre Allaire, PhD, Baptist Health vice president and chief development officer who leads the Baptist Health Foundation. “I look forward to working with all four of these community leaders who are generously sharing their time and expertise with the Baptist Health Foundation.” The new directors are:

Dan Edelman, CPA

Jane Rollinson

Dan Edelman is managing partner of the Florida practice of Dixon Hughes PLLC. A certified public accountant with 30 years of experience, he concentrates on general business consulting. He also serves as chairman of the Jacksonville Public Library Foundation Board and on Kipp Jacksonville School’s Board of Directors.

Jane Rollinson is president and CEO of Criterion Consulting Solutions, where she heads the Healthcare Division. She has held top executive roles at several medical and insurance companies over her 28-year business career, moving to consulting in 2007. She also serves on the Associate Board of Governors for the Boys and Girls Clubs of Northeast Florida.

William Mason, EdD, FACHE

Terry West

William Mason is president emeritus of Baptist Health. He served on the Baptist Health and Wolfson Children’s Hospital Boards of Directors for 15 years, and was recently named an emeritus member of both boards. He has also previously served as chairman of the Baptist Health Foundation Board.

Terry West is president and CEO of VyStar Credit Union, a Jacksonvillebased credit union with more than 400,000 members and assets of more than $4.7 billion. A former middle school mathematics teacher, he chaired the 2011 United Way Campaign for United Way of Northeast Florida, helping raise more than $25.5 million for the community.





We welcome the following new physicians to the Baptist Health community. Sharon Reinertsen, MD Baptist Internal and Family Medicine Medical Pavilion Office Dr. Reinertsen obtained her medical degree from Uniformed Services University of the Health Sciences and completed her internship and residency at the Naval Hospital in Jacksonville. She is a board-certified in Family Medicine. A native of Jacksonville, she served as a Navy physician for 14 years and most recently worked at the New Berlin Family Medicine Center, University of Florida-Jacksonville. Her areas of interest include preventative care from adolescents to seniors, women’s health, contraceptive management, obesity and weight management. To make an appointment, call 396.0000. Baptist Internal and Family Medicine offers a dedicated phone number for Baptist Health employees who need immediate access for an appointment. Call 202.1449. The office stays open through lunch to accommodate employees. Most insurances are accepted.

Mark Bedard, DO Orange Park Pediatrics Dr. Bedard obtained his medical degree from the Lake Erie College of Osteopathic Medicine in Erie, Pennsylvania, and completed his residency in pediatric medicine at the University of Florida College of Medicine-Jacksonville. Dr. Bedard chose primary care pediatrics as his specialty because of his desire to build lasting

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relationships with his patients and their families. He feels it is particularly important to start with good newborn care and timely immunizations. His areas of interest also include preventative care, asthma, childhood obesity and sports medicine. Orange Park Pediatrics is opening a new office located in the medical office building at Baptist Clay in July. To make an appointment with Dr. Bedard, call 269.2140.

Warren Vincent (Casey) Carrigan, MD Baptist Neurology Dr. Carrigan is a neurohospitalist who will be practicing at Baptist Beaches. He obtained his medical degree from the Florida State University College of Medicine in Tallahassee and completed his residency in Neurology at Mayo Clinic in Florida. A native of Jacksonville Beach, he also has a Bachelor of Science degree in Civil Engineering from the University of Central Florida and worked in the field of engineering, both in Orlando and Jacksonville, for more than 15 years.

Kristen Neuharth, MD Baptist Primary Care Hospitalist Team Dr. Neuharth is a hospitalist practicing at Baptist Beaches. She obtained her medical degree from the University of

North Carolina at Chapel Hill and completed her internship, residency and chief residency in Internal Medicine at the University of Connecticut School of Medicine. Dr. Neuharth is board-certified in Internal Medicine and has worked as a hospitalist and in private practice in Connecticut and Massachusetts. She also served as an Associate Professor of Clinical Medicine at the University of Massachusetts Medical School.

Robert Wilson, MD Baptist Primary Care Hospitalist Team Dr. Wilson is a hospitalist practicing at Baptist Nassau. He obtained his medical degree from American University of the Caribbean School of Medicine in British West Indies and completed his internship and residency at Polyclinic Medical Center in Harrisburg, Pennsylvania. Dr. Wilson is board-certified in Internal Medicine and has most recently worked as a hospitalist and a primary care physician in Florida and Georgia. He was previously medical director of the HOPE Clinic in Kingsland, Georgia, for eight years.

Shirley Church Retires

Shirley Church, LPN, has retired from Baptist Primary Care Reedy Branch after 10 years with Baptist and 24 years with Bud L. Wolfson, MD. She exemplifies the nursing profession with her dedication to patient care. She has been an example of professionalism and a mentor to all who have worked with her. She will be missed, but we wish her much happiness in

her retirement. She is pictured here with Dr. Wolfson, receiving her gold watch for her years of dedicated service.

Above and Beyond Award

Bruce Carter, RN, was the May winner of the “Above and Beyond” Award at Baptist Primary Care Internal Medicine, Baymeadows. A patient nominated him saying that he spent countless hours on the phone in order to get insurance authorization for a medication the patient needed. “His enthusiasm and passion for the patient is evident.”

Sports Medicine Achievement Award

Stephen Lucie, MD Jacksonville Orthopaedic Institute

Dr. Stephen Lucie was presented the Joe Bourdon Sports Medicine Achievement Award at the Jacksonville Sports Medicine Program’s (JSMP) First Coast Sports Injury Symposium on June 1. The award, named after the founding executive director of JSMP, was created to recognize individuals who have demonstrated excellence in the care of young athletes and in promoting best practices in sports medicine and athletic training. Dr. Lucie is a founding member of the JSMP, a not-for-profit organization dedicated to improving and maintaining the health and wellbeing of local student athletes and recreational athletes.





Group Fitness Classes at Wolfson Wellness Center

New classes will begin on July 1. There is a minimum class size required to start a class. Register at the Wolfson Wellness Center, Heart Hospital, 2nd floor. For questions, call 202.9708.

Zumba Classes - 8 week classes

Monday, Wednesday and Thursday, 5:30 - 6:30 pm The fee for 24 sessions (3 times a week) is $98. The fee for 16 sessions (2 times a week) is $70.

Boot Camp - 8 week class

Monday, Wednesday and Friday, 5:30 - 6:30 am The fee for 24 sessions is $98.

Core Abs Class - 8 week class

Tuesday and Thursday, 6 - 6:30 am The fee for 16 sessions is $70.

Mental Health Awareness Month Celebration The Behavioral Health staff extends their appreciation to everyone who participated in the Mental Health Awareness Month celebration in the Rotunda during May. We

were able to provide extensive information to families and our own staff regarding mental health issues and the different types of treatments offered at Baptist Jacksonville. Congratulations also go to Kelly Komatz, MD, a pediatrician at Wolfson Children’s Hospital, whose name was selected in a drawing for a self-care basket loaded with goodies. She was among the 423 people who entered the drawing.

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Baptist/Wolfson Children’s Emergency Center Has a Busy First Month

Clay County Parent Night On May 22, Baptist Clay participated in the Clay County parent night for over 500 ESOL students (English for Speakers of Other Languages) at Fleming Island High School. The night was full of giveaways and information

about the new medical campus in their local community.

Wolfson Children’s Rehab in Clay

The new free-standing Emergency Department at Baptist Clay is making it a priority to provide exceptional health care to the surrounding community. In just one month, they have served over 1,278 patients. Approximately 40% were pediatric patients and over 200 patients arrived by fire rescue. In addition, 189 patients required admission and were transferred to other Baptist Health facilities.

In September, Wolfson Children’s Rehabilitation Orange Park will move into 7,700 square-feet of space in the new Wolfson Children’s Specialty Center on the Baptist Clay Medical Campus. The clinic, which typically sees between 65 – 85 patients a month, will continue to offer its comprehensive scope of pediatric occupational and physical therapy, speech therapy, and a sports and orthopedic rehabilitation program for children. When it opens in September, the Wolfson Children’s Specialty Center will provide multi-specialty care for children through the collaboration with our pediatric partners, Nemours Children’s Clinic, Jacksonville, and the University of Florida College of MedicineJacksonville.

Baptist Diagnostics and Imaging at Clay performed over 150 outpatient imaging procedures in May not including those performed in the Emergency Center. Digital imaging services for adults and children at Baptist Clay are: X-ray, CT, MRI, ultrasound, mammography and bone density. June2013




Distinguished Caregiver Andrew Strange, RN

Lunch and Learn






Emergency Department Andrew Strange started to work for Baptist Beaches in October 2009. He began in the Surgical Telemetry department and worked for a year before transferring to the Emergency Department. He has been recognized countless times for his hard work and patience. One of Andrew’s peers says that, “Andrew exemplifies our goal of teamwork within the department by always being willing to help out any patient, RE A not just his own. He always has a positive attitude and comes in ready E R V I C to work hard every day.” Others commented, “He is very kind, very thorough and an awesome help!”

Orthopaedic surgeon Dale Whitaker, MD, will present, “New Options for Hips and Knees” at a Lunch and Learn at Baptist Beaches on Thursday, July 18, at noon. The Baptist Beaches Joint Center will also be presenting on life after surgery. To register, call 202.CARE (2273).



Certified Rhythm Analysis Technician

New Recruiter and Employee Relations Specialist

Wesley Wingate, an associate care provider in the Acuity Adaptable Unit, has received an internationallyrecognized certification as a certified rhythm analysis technician. Wesley is the first person in North Florida to have passed the exam requirement for this certification and the 14th person statewide. Wesley is a pre-med student whose caring personality and astute attention to detail won him the title of Nassau Employee of the Quarter. His newest accomplishment only deepens his value to Baptist Nassau’s patients and staff. Congratulations Wesley!

Baptist Nassau welcomes Jodi Atkins who joined the hospital on June 10 as a recruiter/employee relations specialist. Jodi came to us with great experience as a human resources specialist and recruiter at Baptist South from 2004 to 2010, and most recently as a human resources recruiter with Baptist Health Physician Services. She received her associate degree from Florida Community College Jacksonville in December 2006 and her Bachelor in Business Management from Jacksonville University in May 2012.

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Blood Drive

Van Fuller Retires

Congratulations and best wishes go to Certified Respiratory Therapist Van Fuller on his recent retirement. Van’s love for helping people started when

he was 18 years old as a lifeguard captain in Daytona Beach. During this time he saved the lives of over 1,000 people. In 1971, while Van was a lifeguard and EMT, he along with two others, were chosen to take the newly introduced CPR certification. He then traveled throughout the United States working in many different healthcare settings. In 2002, Van joined Baptist Jacksonville where he worked as a certified respiratory therapist. In 2005, he joined the Baptist South and has been a faithful team member ever since.

Mark your calendar and plan to give the gift of life. A blood drive will be held on Monday, June 24, from 12 – 3 pm, in the Bloodmobile, parked outside the main hospital entrance. Advanced registration is recommended but not required. Contact Kristin Mackery to register at 271.6081 or email

Volunteers Needed Baptist South will be participating in a health fair at Calvary United Methodist Church in Orange Park on Saturday, August 3, from 8 am – noon, and we need volunteers. Clinical volunteers are needed to assist with blood pressure screenings, BMI assessments, bone density screenings and counseling on heart health screening results. Clinical or non-clinical volunteers are also needed to assist with registration. If you would like to volunteer, please contact Kristin Mackery at 271.6081 or

In retirement, Van plans to continue pursuing his lifelong passions of surfing, fishing and aerobatic flying. He also plans to pursue his new hobby: building a hi-tech surf kayak. He looks forward to “not waking up at 5 am unless there is a good wave to catch” and spending more time with his wife, Kathy, and his seven grandchildren. Thank you Van for your time and dedication to Baptist South.



W o l f s o n C h i l d r e n ’s


Christmas in July Toy Drive

Employees are invited to join in collecting new unwrapped toys June 24 – July 25 for patients of Wolfson Children’s Hospital. A gift list of items needed is available at www.wolfsonchildrens. org/christmasinjuly We will also accept cash and check donations at the drop-off locations and will provide you with a receipt. Financial contributions are as critical to us as toy donations since we can use these funds to purchase developmentally appropriate toys for special-needs children, as well as purchase educational items, games, toys and art supplies for the two age groups who don’t receive as many donations: infants and teens.

Toy Drive Day for Employees and the Public July 25, 7 am – 2 pm, Wolfson Children’s Hospital, Rotunda

Other Employee Drop-off Locations from June 25 – July 25 • Baptist Jacksonville, Tower Cafeteria • Baptist Beaches, Administration • Baptist Clay, Tina Caraway, ED Nurse Manager • Baptist Nassau, Administration • Baptist South, Human Resources • All RPM Automotive stores in Jacksonville (The public can also drop off at this location between July 24 – July 25)

Can’t Drop Off a Toy or a Cash/Check?

Join us for the toy drive online, June 25 – July 25, 2013. Go to christmasinjuly to make your secure online donation with your credit or debit card.

22 CareConnection

“Healing Paws” Program Reunites Patients with Family Pets

Long-term patients at Wolfson Children’s Hospital now have the opportunity for their family pets to visit them at the hospital with the creation of the Healing Paws program.

On May 31, 17-yearold Vanessa Blond was the first patient be reunited with a family pet when her grandmother’s dog, Ginger, (which she considers her own) came for a visit. Wolfson Children’s Hospital is believed to be the first children’s hospital in the country to open a dog visitation program. It is an expansion of the hospital Auxiliary’s Pet Therapy Program. The program focuses on long-term patients such as those with cancer or other chronic or lifelimiting illnesses. The center allows one patient at a time to visit with his or her dog in a private space located just outside of Wolfson Children’s Hospital.

Wolfson Specialty Center Opens in Daytona

A new Wolfson Children’s Hospital Specialty Center opens in Daytona Beach on July 18. The new center is located with the Volusia & Flagler Counties Easter Seals Office at 1219 Dunn Avenue where the Easter Seals have operated for 63 years. The Wolfson Children’s Specialty Center will initially offer pediatric cardiology and pediatric infectious disease at this location. Other pediatric subspecialty services will be added in the future. Easter Seals will continue to offer all of their current services including pediatric rehabilitation (physical, occupational, and speech therapies), pediatric audiology, an Autism Center of Excellence, an inclusive child care and charter school, respite care and services for the deaf and hard-of-hearing. Hospital President Michael D. Aubin says, “As a child health advocate in North Florida and South Georgia, Wolfson Children’s Hospital is committed to increasing healthcare access for the children we serve, and the Wolfson Children’s Specialty Centers help us do that.

It is managed by Wolfson Children’s Child Life Department in collaboration with the Auxiliary, which will carefully select patients and dogs who meet certain requirements. The dogs must be at least 12 weeks old and potty trained, and must have a health certificate from a veterinarian ensuring the dog’s good health.



New Employee Handbook on the Intranet The newly updated Baptist Health Employee Handbook is now available on the welcome page of Employee Experience. It is every employee’s responsibility to read the handbook and discuss any questions they have with their manager or a representative of Human Resources/Employee Relations. All employees will be soon receive an assignment in e-learning requiring

them to acknowledge that they are aware that the new hand book is available on the intranet or can be obtained from the Human Resources/Employee Relations Office.

Classifieds LOST AND FOUND

Littmann stethoscope found on H4N. Call Paula or Hazel at 202.9450 for info.


2006 Nissan Altima 2.5 S Special Edition. AM/FM/CD. Excellent condition, one owner. CarFax + all maintenance records. 56K miles. $11,000. 904.261.7970 lv msg. 2006 Black Toyota Corolla for sale. 1 owner with clean record, 81,000 miles. AM/FM radio with a 6-disc CD player. Power windows and power door locks. Cruise control. Automatic transmission. Power steering. Call or text 904.415.1230 Harley Davidson 2006 FLHRCI Road King Classic. Black cherry, pearl coating, excellent condition, kept in garage. Fuel injection, first stage air filter kit. Vance & Hines shotgun style high performance pipes, fishtail end-caps. Dealership installed HD grips, running board covers, foot pegs. Quick release backrest, luggage rack, quick release windshield. security system, cruise control. Asking $14,000. Dallas, 904.535.5590 or 2001 Nissan Xterra, see for craiglist at cto/3846120722.html 1994 Teal Olds Cutlass, 100,000 miles, Mag wheels, upgraded stereo, tinted windows, $2,500 obo. Contact 904.729.0957.


Pandora-style bracelets (silver plated) - one w/Jaguar colors, one w/Gator colors, 15 beads each (murano glass plus spacers and charms) $45 each or $80/both. Traci @ 731-8059 lv msg pls. 4 tickets to Bruno Mars "Moonshine Jungle Tour" at Tampa Bay Times Forum Wed 8/28 Sec 206, Row H, Seats 1-4. $90 ea ticket. 904.261.7970 lv msg. Many "almost new" scrub tops available in sizes XL and 1X for sale. Will take most reasonable offers. Contact me if you would like to look at them at 904.583.1857. Gently used 2nd generation Kindle with cover. Asking $60. Call Cynthia G @ 904.383.0032


Free to good home,2 yr old white female poodle. Loves kids, potty trained, very active. Contact chris @904.729.5646 3 "cattins" (7 months old) desperately need a loving forever-family. One boy solid black, other boy orange, girl is a beautiful mix of color/patterning. Boys recently neutered. Unfortunately separated from Mom at one month of age. I have been caring for them but can't keep them any longer. 904.755.6589


$40K cash 4.5 Acres of uncleared land in Tenn with breath taking mountain views. Or trade for small home in Arlington area. 904.591.9367.


River view south shore, 2 bedroom/2 bath + office house for rent starting 8/1. $1250/month, plus 1 month security deposit. Hardwood floors and great neighborhood. for pics. 904.866.1814


Need large capacity washing machine in good condition. Please call 904.525.6042.

Digital CareConnection

In order to help preserve our environment, Care Connection is an online publication. More issues can be found on the employee intranet by clicking on the Life at Baptist. E M P L O Y E E S

Submit a Classified Ad Next deadline: July 8, 2013 On the employee intranet, go to Life at Baptist and select Submit Classifieds online. To submit an article, please email

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

CareConnection June 2013  

Baptist Health's employee newsletter for June 2013

CareConnection June 2013  

Baptist Health's employee newsletter for June 2013