Concept Key scenarios Guests This chapter visualizes a summary of the key scenarios that are part of the consumers' journey when they use the Scandic - Lunchbox service. Below is this summary:
Bokning │ 10 - 60 sec The guest orders the desired lunch box for tomorrow via a mobile application. In this application, the guest can choose between different options and configure the dishes according to preferences.
Payment │ 2 - 10 sec When the guest has made their choice and configurations, the food is then paid for via the payment service Swish. This is a simple and popular service in Sweden with over five million users.
Pick-up │ 1 - 3 sec The next day, the food is delivered to the guest's workplace in a heating cabinet. To receive their lunch box, the guest first identifies himself with a bar code, which he has been assigned in his mobile.
Receipt │ 2 - 10 sec When the guest has identified himself, the heating cabinet registers which lunch box the guest is to receive. When the guest then opens the heating cabinet, the guest finds his lunch box in an illuminated compartment.
Return │ 10 - 60 sec When the guests have consumed their food, they return the lunch box, cutlery and napkins in a service station that is installed at the guest's workplace. The service station is maintained by Scandic.
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