DURATION 16 Weeks
CONTRACT VALUE £487K
62
BATHROOMS
Housing 21 - Edward Arnold Court
BATHROOM REPLACEMENT PROGRAMME
Project Details
CLC completed 62 bathroom refurbishments at Edward Arnold Court for long-time clients Housing 21. A typical turnaround for each bathroom was 10 days, with the residents kept well informed throughout the process. In addition to the 62 resident bathrooms, one guest room bathroom was replaced, and two communal WCs were refurbished.
Housing 21 properties offer Extra Care and Retirement Living for older people, so resident engagement is always a top priority in our projects with this client. They operate in 215 local authority areas and manage over 24,000 properties across the UK. As with any project where our operatives are working in people’s homes, we are respectful and mindful.
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The
bathroom we had before was very difficult to keep clean, wasn’t very nice at all, but the new bathrooms are absolutely lovely. The people who fitted them made an excellent job of it and had no problems since.
“ “
Resident
EDWARD ARNOLD COURT, HOUSING 21
Client Relationship
CLC and Housing 21 have been partnering for several years now, working on both bathroom and kitchen refurbishment programmes across the client’s properties throughout the UK. Our working relationship is strong – the project at Edward Arnold Court being another example of our shared success in delivering these types of projects.
“
The tradespeople who put the bathroom in were really good. They came when they said they were coming, they kept the place really tidy. At the end of every day they were tidying everything up so that everything looked good.
Resident
EDWARD ARNOLD COURT, HOUSING 21
Specifications
Strip out
Electrical works
Plastering, if required
Flooring
Plumbing, if required
Tiling, grout and seal
DDA adaptations
Care and Support
The team ensures that they treat the homes of the client’s residents with the utmost respect –treating both property and occupants as if they were their own or a relative’s.
Cleanliness and tidiness were essential to avoid leaving the residents with mess or hazards between phases of work. Communication was always a priority, ensuring that the work was carried out at times convenient for the residents.
Engagement
As with many projects for Housing 21, we hosted coffee mornings and resident events to help residents become more familiar with the operatives working in their homes, and as a gesture of appreciation.
Client Benefits
Social Value
A coffee morning was organised to give back to the residents.
Resident Satisfaction
Enhanced the appearance of the resident’s homes.
Trusted Partners
CLC are a reliable partner for Housing 21, working across the UK.
Letter of Appreciation
At Edward Arnold Court, our brilliant work didn’t go unnoticed. A resident sent a letter to the housing provider, nominating the team for an achievement award:
On behalf of all here, may I express our thanks and gratitude and admiration for the way and manner in which the works have been undertaken.
The care, professionalism, attention to detail and friendliness – not to mention the high standard of workmanship of those staff involved has been exemplary – and for that we thank-you.
To all those involved – and in particular James, the on-site lead – they are a credit to themselves and your company and we only wish that these superb and skilled operatives were closer to us for any future projects that need undertaking.
Congratulations on a superb workforce and the management thereof – please pass on our thanks, appreciation and best wishes to all concerned.
Sincerely, Resident & Chair of the Social Club, Edward Arnold Court
