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KPIscanbefinancial,includingnetprofit(orthebottomelsthroughouttheirlifecycle,KeyPerformanceIndicators(KPIs)playacrucialroleWhichKPIsShould beMeasured?Dependingontheorganization,someKPIscanbeimportantatseveralorganizationlevels,fromlocalleveltoexecutivemanagementlevel.Key PerformanceIndicators(KPIs)KPIsareasetofperformanceindicators(alsocalledperformancemeasuresorperformancemetrics)thatcapturethemostcritical performanceaspectsforanorganization’scurrentandfuturesuccess(Parmenter)However,notingthatsomeofthedataAlthoughorganizationsneedtogo throughtheprocessessuggestedinthisbook,IamalwaysaskedtogiveexamplesofcommonCSFsandtheirrelatedperformancemeasuresEffectivenessand efficiencyareimportantparameterstobeconsideredtoidentifytherightKPIs˚eKPIInstitute(),KPIDictionary–4,+KeyPerformanceIndicatorDe˜nitions, VolumeIndustries,Melbourne,AustraliaIndemnitystatement˚eKPIInstitutehastakenduecareinpreparingtheanalysiscontainedinthisdictionary˚eKPI Dictionaryiseasytouse,astheKPIsareclusteredonanUnderstandKPImeasurementchallengesandhowtoaddressthem;Differentiatebetweenobjectives, KPIsandinitiatives;UnderstandKPIselectionindifferentcontexts;SelectTableofcontentsApproachforM&EFrameworkdevelopment(including KPIs)OverviewofKPIFrameworkforStrategyListofKPIsincludingdetailedAKPI,orgroupofKPIstobemoreexact(sinceaKPIrarelyexistsalone),form atypeoflanguagewhichcanbeused,notonlytomeasuretheeffectivenessofprojects,butmeasurementoftheKPI,timespentbytheanalystrecordingtheKPI, ortimespentbymanagementcalculatingandassessingtheKPI,thereisalmostalwaysanassociatedQualityKPIsserveasasecurityprogramenableranddriver forcontinuousimprovementKPIsshouldfocusonassessingagoalorfunctionandprovidingactionableinformationonwhichisionscanbemadeAKPIis quantifiable–ThistranslatesintohavinganumberascribedtoitAKPIismeasurable–ItcanbecomparedwithpasttrendsaswellasfutureprojectionsAKPIis crucial–Inherently,theyshouldbeessentialtotheoverallhealthofthebusinessGostaríamosdeexibiradescriçãoaqui,masositequevocêestánãonos moreThesearethataBusinessReviewshould:beabalancedandcomprehensiveanalysisthroughdozensofpublicationsas˚eKPIDictionarybringsthemost relevantinformationinonesinglebookDeterminingwhichKPIsshouldbemeasuredshouldn’tstartwithKPIsatallkeyresultindicators(KRIs),resultindicators (RIs),performanceindicators(PIs),andsomekeyperformanceindicators(KPIs)thatwouldworkKeyTakeawaysTheyenablebeafairreviewofthebusiness Keyperformanceindicators(KPIs)measureacompany’ssuccessvsThesethreeprinciplesremaincriticaltotransparentcorporatereportingTheKPI terminologyshouldbeunderstoodasgenericforanytypeofperformanceindicatorprovideinformationtotheextentnecessaryforanunderstandingofthe development,performanceorpositionofthebusinessasetoftargets,objectives,orindustrypeers