Avendra's COVID-19 Resource Guide - Accor

AVENDRA’S COVID-19 RESOURCE GUIDE Key products and guidance to help manage your sourcing and supply chain strategy through the COVID-19 pandemic

Published March 15, 2021

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We are in this together The public health situation created by COVID-19 has created challenges that impact your broad operations. As your supply chain and procurement partner, we stand ready to support your business in managing through this public health situation.

In this document you will find: ‒ Guidance on where to buy critical items

Table of Contents •

Sanitizer Products and PPE

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Additional Critical Categories

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Other Categories with Item Level Detail

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More Products to Consider

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Additional Resources

‒ Information on new and emerging products and services ‒ Links to download item level detail for key categories A few helpful reminders: ‒ Prices, lead times, and availability are changing frequently for a variety of reasons, so check supplier websites or applicable ordering platforms for the most up-to-date information

How to Navigate •

Click on the Key Category Download box on the following slides for a comprehensive Excel file including line item detail on all categories.

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Information on geographic availability can be found in the Key Category Download. This should help easily identify if there is a solution in your geography, and if there is, whether that solution is available in-country or via import.

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Check out the Additional Resources section for guidance on quality assurance best practices, sustainability solutions, industry resources and more.

‒ Always consult your brand and/or management company before making purchasing decisions ‒ This guide is meant to support all Avendra customer geographies. Many products are available for export but could result in higher costs and longer lead times ‒ When purchasing PPE or chemicals from outside your own country, be sure to check with your freight forwarder to ensure products can be imported

If you have questions about additional in-country sourcing options, please reach out to your Avendra representative or contact CustomerService@avendra.com Want to download or print this guide from Issuu? Simply find the Download icon on the top left of the web page: Proprietary & Confidential Information of Avendra, LLC © 2021

Supplier Guidance •

We continue to evaluate and share best practices with our suppliers to ensure the safety of delivery and receiving personnel.

If you are having any issues purchasing certain items, or issues with specific distributors, please reach out to Customer Care. We are here to help! Contact us at customerservice@avendra.com and 866-AVENDRA or 001 (301) 825 0200 (international customers).

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Sanitizer Products and PPE Hand Sanitizer • Product available in gallons, large bottles, empty bottles for refilling, and travel size bottles from multiple suppliers • Lead times on products range from a couple of days to several weeks​ • Expect the category to stay in high demand for the foreseeable future; inventory is changing rapidly so confirm estimated ship dates at time of order and check back often • Hand Sanitizer Use Guide from Avendra Quality Assurance

Sanitizing and Disinfecting Wipes and Dispensers • 5 pack of wipes available from PolyPak (available through HD Supply) in the US and from CanCreativ (available through Veritiv) in Canada • Dispensers available from Wasserstrom; lead time is 3-4 weeks​ • Guidance for Sanitizing Wipes

Face Masks

PPE Kits for Guests

• CLOTH: Avendra has multiple sources for cloth masks available in all geographies

• Hunter Amenities PPE kits are now available • Orders can be sent to orders@hunteramenities.com • Download order forms here: − Accor CAN − Accor US − Fairmont CAN − Fairmont US − Sofitel CAN − Sofitel US

• Mask order forms: Aramark Uniform Services US, Aramark Uniform Services Canada, Cintas

• DISPOSABLE: 3 ply masks from Wasserstrom have been reduced in price as of March 1. These masks are competitively priced, convenient to purchase through a major distributor, readily available, and offer a great overall value • Face Mask 101

Download the latest item level information file including all in-country options

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Additional Critical Categories Air Purification/Room Remediation

Remote Controls

• NEW – Items available from various suppliers • Other products are available for Canada, Mexico, Central America, and the Caribbean

• Clean remote controls available from Best Buy, designed to easily be cleaned and resist germs • Remote control covers are also still available

Disposable Gloves • New contracted glove options include Tronex vinyl/nitrile blend gloves, which will be available in April through your master food distributor in the US, and GFS private label gloves now available in nitrile, vinyl, and latex (no vinyl/nitrile blend).

• Pandemic-driven demand for nitrile gloves, the most popular type of disposable glove, is still exceeding industry manufacturing capacity and will likely remain imbalanced through 2021. Prices are expected to increase, and intermittent shortages are expected.

• Avendra recommends properties transition to more stable options in vinyl & vinyl/nitrile blend glove alternatives to nitrile gloves for the remainder of 2021. Learn more about the glove market and ways to save from Phil Fasano, Director of Strategic Sourcing & Category Strategy Leader.

Download the latest item level information file including all in-country options

Proprietary & Confidential Information of Avendra, LLC © 2021

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Other Categories with Item Level Detail •

Color Coded Cleaning Cloths

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‒ Products available from UMF Corporation ‒ Regions: US (in country), Canada/Caribbean/Mexico/Central America (import) •

Coveralls

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‒ Products available from: Grainger, HD Supply, Veritiv, Ackalnds Grainger, Equipamento Hotelero, room360

‒ Regions: US/Canada/Mexico (in country), Caribbean/Central America (import) •

Goggles ‒ Items available within 7 days in Mexico from Equipamiento Hotelero and Grainger; new option available in the US from Grainger

Proprietary & Confidential Information of Avendra, LLC © 2021

‒ Regions: US (in country) •

Hand Sanitizing Stations

Isolation Gowns and Booties

Thermometers ‒ Products available from: Wasserstrom, Ecolab, GFS, Veritiv, Office Depot, Best Buy, and more ‒ Regions: US (in country)

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To-Go Cutlery ‒ Products available from: Your Master Food Distributor, Office Depot or Grand & Toy ‒ Regions: All (in country)

‒ Regions: US/Mexico (in country), Canada/Caribbean/Central America (import)

Face Shields ‒ Products available from: Grainger, room360, Wasserstrom, Office Depot, Equipamento Hotelero, Veritiv, HD Supply Canada, Acklands Grainger, GFS, Grand & Toy

‒ Regions: US/Canada (in country), Caribbean/Mexico/Central America (import)

‒ Products available from: Wasserstrom, room360°

by FOH, Equipamiento Hotelero

‒ Regions: All (in country) •

‒ Products available from: Capitol Document Solutions and Office Depot

‒ Regions: US/Canada (in country), Caribbean/Mexico/Central America (import)

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Thermal Scanners

‒ Products available from: Grainger, Wasserstrom, Acklands Grainger

‒ Products available from: Ecolab, Office Depot, Wasserstrom, HD Supply, Acklands Grainger, and more

Disposable Cups

‒ Products available from: Your Master Food Distributor

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‒ Program available from: Cintas

‒ Regions: US/Canada/Mexico (in country), Caribbean/Central America (import) •

Hands Free Door Pulls

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Sanitizing Sprays ‒ Products available from: Office Depot, Ecolab, GFS, Acklands Grainger, HD Supply Canada ‒ Regions: All (in country)

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Social Distancing Signage

Download the latest item level information file including all in-country options

‒ Products available from: HD Supply, Grainger, NVision, Prisma, Wasserstrom, FedEx, US Foods (new) and Ecolab ‒ Regions: US (in country), Canada/Caribbean/Mexico/Central America (import)

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More Products to Consider •

Elevators and Escalators ‒ CleanCall Wave motion-activated elevator fixtures and CleanMobility CleanAirIon elevator cabin air cleaner are available from Schindler ‒ Email gregory.brown@schindler.com or your local office ‒ Other products and resources are available from Kone, Otis and ThyssenKrupp

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CleanMobility CleanAirIon

HVAC Filters CleanCall Wave

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Products available from: Koch (4-6 week lead time) and Tri-Dim (10 week lead time)

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Manufacturers have begun to source alternative media for MERV-13 filters. We can expect improvement on deliveries as plants catch up to the existing backlog of orders, in the next 4-5 weeks.

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Regions: US/Canada (in country), Caribbean/Mexico/Central America (import)

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Koch: Contact Koch Customer Service, 800-757-5624 or customerservice@kochfilter.com

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Tri-Dim: Contact Tabatha Henshaw, 540-967-5789 or t.henshaw@tridim.com

Mobile Handwashing Stations ‒

Products available from: Forbes and Crown Verity through Avendra’s FF&E Services

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Provide running water and soap using a self-contained handwashing system; Available in cold and hot/warm

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For more information:

▪ Forbes Mobile Handwashing Stations​ (US, Canada, Mexico, Central America, the Caribbean) ▪ Crown Verity Mobile Sink Specifications (Canada, US, the Caribbean) •

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Touchless Beverage Dispensers ‒

Products available from: Bon Chef, Bunn, D.W. Haber, Rosseto, or Tablecraft through Wasserstrom

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Authorized service area; US, Canada, Caribbean, Mexico, and Central America

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For availability, lead times or to order, visit Wasserstrom or call 866-451-8901

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For other touchless options like condiment pumps and towel or glove dispensers, please visit www.wasserstrom.com

HEPA Vacuum Filters ‒

Products available from: Wasserstrom, American Hotel Register, Grainger, and HD Supply. Visit distributor websites or contact them directly for more information on the items they stock

Proprietary & Confidential Information of Avendra, LLC © 2021

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STAYING INFORMED IS EASY WITH

Avendra’s Resources & Communications NEW: Avendra Client Education Series: • Log into myAvendra to watch the latest webinars

Visit the myAvendra COVID-19 page for the latest coronavirus guidance including: • Safe and Effective Use of Cleaning Chemicals

• Remediation Services by Geography: US, Canada, Puerto Rico, Caribbean/Mexico/Central America • List N: Disinfectants for Use Against SARS-CoV

Sustainability Guidance: • Top Things to Consider When Purchasing Disposables

• Foodservice Disposables Solution: Groundbreaking New Line of Molded Fiber Products • The Bottled Water Conundrum: What You Should Know about Newly Available Alternatives

Our Customer Service team is available to answer your questions at customerservice@avendra.com and 866AVENDRA or 001 (301) 825 0200 (international customers).

Proprietary & Confidential Information of Avendra, LLC © 2021

Visit myAvendra to access your purchasing data, program and supplier information, opportunities for savings and much more.

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