Sample report on managing quality in health and social care

A Sample Report on Managing Quality in Hsc A Sample Report on Managing Quality in HSC

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Table of Contents Introduction ........................................................................................................................................................... 4 1.1 Explain the perspectives stakeholders connected with the health and social care organisation can have regarding quality ............................................................................................... 4 1.2 Explain the role of external agencies in setting standards for quality in health and social care ......................................................................................................................................................... 5 1.3 Explain the effect of poor service quality on the stakeholders associated with organisation. .................................................................................................................................................... 5 TASK 2 ..................................................................................................................................................................... 6 2.1 Represent standards that exist in health and social care for measuring quality. .............. 6 2.2 Explain various approaches to implement quality systems...................................................... 7 2.3 Explain potential barriers to delivery of quality health and social care services in the case study ......................................................................................................................................................... 8 Organisation .................................................................................................................................................... 8 TASK 3 ..................................................................................................................................................................... 9 3.1 Explain the effectiveness of systems, policies and procedures are used in the health and social .......................................................................................................................................................... 9 care to achieve quality in the services offered ................................................................................... 9 3.2 Represent other factors that impact the achievement of quality in the health and social care ....................................................................................................................................................... 10 3.3 Recommend ways in which the health and social care facilities could improve quality10 Conclusion ........................................................................................................................................................... 12 REFERENCES ........................................................................................................................................................ 13

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INTRODUCTION Quality management is essential in health and social care services for customer satisfaction which leads to people loyalty in the nation. It also assures best qualities services for citizens in the country. It can be measured in term of reliability, durability as well as performance in the organisation (Erb, 2013). The local authority of London is an effective organisation which provides optimistic health and social services to handle any type of diseases in the nation. The present defines the role of external agencies for adjusting standards regarding quality of health and social care of firm. It also shows effect of poor services which affect the connected stakeholders in the United Kingdom. Further, it also represents the exiting standards in health and social care for determining quality. In an addition, it also introduces rules and regulations which is utilized in the Local Authority of London. It also describes methods for evaluating its services in respect of external and internal basis in the firm.

1.1 Explain the perspectives stakeholders connected with the health and social care organisation can have regarding quality There are many stakeholders in the organisation which plays important role for effective quality services in the United Kingdom. 

People- They are also important stakeholder in the Local Authority who suggest many effective service to manage the infection of patients in the United Kingdom. These practices can be beneficial for them in the nation. Citizen of UK can also registers their complaints and problems through their website, phones as well as mails (Amararachchi, Perera and Pulasinghe, 2013). These things greatly help the organisation to improve services for its people in the country. Local Authority can give better efforts to decrease the diseases ratio for its citizens in the United kingdom.

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Employees- They also find the mistakes working style of organisation where the firm is lacking in providing effective services by reducing infection for medical victims within the nation (Kravchenko and Kureichik, 2014). On the behalf of these problems, staff members can also give many ideas regarding improving organizational service for people in the United Kingdom.

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Managers- They can also develop new strategies and policies in the organisation for people.

They can also suggest these plans front of management of Local Authority for implementation of them in the meeting (Fulga, 2013). This way, managers of firm can also improve the quality of services to reduce the diseases for patients in the United Kingdom.

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Government- Management of organisation can also take help of Authorities of UK. They can fix meeting with their officials for improving in quality services by reducing infection in the nation. So Administration of Britain also help the firm to describe rules and regulations of health and social services. In addition, they can provide various facilities to overcome diseases problem in the UK. This way, corporation can give best efforts for its people in the United Kingdom.

1.2 Explain the role of external agencies in setting standards for quality in health and social care External agencies play important role in setting standard for quality and social care services in the United Kingdom. There are many extrinsic firms like sectors skills councils, Centres of Excellence as well as National Care Standards Commission. Role of these organisations for achieving quality services are described below the paragraph. 

Best Practice- Generally these organisations also help the Local Authority by providing effective services procedures. So these things aid the firm to overcome from diseases of patients in the nation (Uddin, 2015). This way, enterprise can provide better services to its people in the UK.

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Benchmarks- External agencies also give effective role to set benchmarks of Local Authority for getting quality service in order to manage the infection in people within nation. With help this factor, organisation gets huge help to reach its goal and objectives in the UK. Management of enterprise can give optimistic services to their patients in the country (Watkinson‐Powell and et.al., 2014).

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Performance Indicators- Outside organisations also help the Local Authority by analysing performance of health and social workers in the UK. So corporation can get huge aid to find out weak area in the nation. This way, firm can improve its quality services by removing them with help of effective practices for people in the country. Organisation can also achieve good help to reduce effect of infection for its patients with aid of health and social care workers in the Britain.

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Codes of Practice- Other Agencies also plays important role to implement the proper rules,

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regulations and policies for Local Authority in the United Kingdom. This way, organisation can get effective help to perform its health and social care operations in UK (Allen and et.al., 2014). Firm can provide optimistic services to overcome from the diseases of patients in the country.

1.3 Explain the effect of poor service quality on the stakeholders associated with organisation.

Stakeholders can be highly affected with poor service quality. These things also impact the health of patients in the UK. People of country like residents and families get bad services. As a result, they can also be infected with that disease in the nation. Rate of medical victims can be increased in hospitals. If Local Authority provides poor service to its citizens then government also faces many typical situations to handle increasing frequency of patients in the London (Meyer, Kanfer and Burrus, 2015). In an addition, Administration of United Kingdom has to spend lot of monetary funds in recession time to reduce impact of infection in the nation. Managers and employees of Local Authority can face more problems like many complaints of patients and people.

These things also increases work load of staff members in the organisation. Management of enterprise can face complexities in budget and resources allocation which can affect its working procedure in the United Kingdom.

TASK 2 2.1 Represent standards that exist in health and social care for measuring quality.

There are many standards which are used for health and social care for measuring quality in the United Kingdom. Some of them are described below the paragraph. 

Care Quality Commission (CQC)- It is the independent health and social care regulator to manage the any type diseases and infections in the people of United Kingdom. It also operates health and adult social care services given through the NHS (National Health Services), local authorities, private organisations and voluntary corporations. Care Quality Commission also defends the rights of Citizens of UK and medical patients which come under the Mental Health Act in United Kingdom. It also defines the modifications to inspect and regulate health and social care services for residential care facilities in the nation. Local Authorities and National Health Service take consideration into hospital for safety of patients by providing quality services (National standards and key strategies, 2015). This process helps the patients to recover from the infection in the nation. This firm also are registered in Care quality commission as per law in the Britain.

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NHS Constitution- It is also designed for residential care facilities for safety of medical patients and people from any type of diseases in the United Kingdom. It also assures them to provide optimistic service in health and social care field in the nation. Otherwise, it gives full authorities to citizens of UK to go against the Local Authority of country (Coultas and et.al., 2012).

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National Services of Frameworks (NSF)- These are long term plans for improving particular field of health and social care in the United Kingdom. They also fix national standards and measurable goals within given time boundaries. This is one of part of NHS in the nation which provides effective services to reduce diseases of residents in the country.

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Essence of Care 2010- It is updated and now consists of 12 benchmarks in the nation. It gives patient-centred approach to provide best quality services in health and social care area by reducing effect of infection in the UK. It also helps the Local Authority to improve best practices for residential care facilities in the country (Rose and Harris, 2015). Organisation also provides food and drink facilities for better future of people.

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Health and Social Care Act 2012- It is designed for giving better services to provide better services to patients in order to reduces the diseases infection in the United Kingdom. It also contains legislative frameworks in the nation. This act also gives full authority to patients and people of UK to get their rights in the country.

2.2 Explain various approaches to implement quality systems There are many approaches to execute quality systems within Local Authority organization in the United Kingdom. 

Clear mission, Vision and Values- Firstly, corporation has to design to mission, goal, objectives vision to implement quality system. This process help the organisation to design its strategies for providing better services to patients and people in order to reduce effect of diseases within United Kingdom.

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Determine the Critical Success Factors- It also aids Local Authorities to concentrate on those things which help to complete its objectives in the country (Erb, 2013). These measures also give gauge to firm for measuring goals and objectives in order to render quality services to its patients by decreasing impact of infection in the nation.

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Develop Measures and Metrics to Track CSF Data- After determining critical success

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factors, there is also requirement to supervise track progress in the Local Authority. This process can be completed through reporting procedure that is utilized to accumulate data of infection rate within people in the firm (Lotich, 2013). It also share information with senior management within enterprise. 

Identify Key Customer Group- Local Authority is health and social organisation in the United Kingdom. This factor helps the firm to design its medical services as per requirement of people in the nation (Lehnert and et.al., 2011). This way, organization contribute effective role to reduce infection rate in people. Mainly, consumer group of this firm is citizens and patients.

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Customer Feedback- Local Authority can take feedback from its consumers regarding its services in the United Kingdom. This way, organisation can know about its performance to reduce its diseases in patient within health and social services area.

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Develop Survey Tool for Each Consumer Group - Enterprise can design to survey tool to know status of patients’ satisfaction on the basis of their importance. Local Authority can contact its consumers through phones, mails and letter in the nation (Fulga, 2013).

Organization can take reviews regarding diseases recovery from its medical victims. Then after, this tool gives various feedbacks from medical patients and people regarding improving health and social care services in the UK.

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Design Improvement Plan- On the basis of collected information, managers of Local Authority can make its new strategies after discussion of its management and important employees (Quill and Abernethy, 2013). These things can greatly help organisation in order provide better services to its patients in the UK. This way, enterprise can cure infection in medical victims within the nation.

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Resurvey- Then after, Local Authority firm can conduct resurvey after (12- 18 Month) to evaluate result of improved plan in the United Kingdom. This thing also help the organisation to reveal efficiency of its services in health and social care area to reduce effect of diseases for medical patients in the country (Watkinson‐Powell and et.al., 2014). It shows consumers expectation for firm in the nation. So Local Authority can also modify its plan continuously as per time in order to provide better services for medical patients in the UK. This thing helps the firm to reduce infection rate in people. Organisation can also utilize

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technology like website, Consumer Relationship Management and Enterprises Resources Planning to render better services for citizens of Britain.

2.3 Explain potential barriers to delivery of quality health and social care services in the case study There are many potential barriers which can be faced by Local Authority to deliver quality of health and social care services in the nation. 

In the western London, organisation can suffer with human resource allocation. As a result, Enterprise can be unable to handle so many patients in firm premises due to shortage social care members, doctors and increasing rate medical victims in the city (Hider, 2012).

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Organization can also feel shortage of medicines due to higher frequency of patients in the London. These complexities can create serious issues for the resident and relatives of medical victims in hospitals.

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Local Authority can also suffer with monetary funds because government of Britain is facing with recession in the nation (Munn-Giddings and Winter, 2013). So organisation cannot get more money to recover the medical victims in the UK.

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Enterprise can also face quality issues because increasing rate patients can also affect its services in the country. Social care member and doctors can be unable to take care of all medical victims in the hospitals.

TASK 3 3.1 Explain the effectiveness of systems, policies and procedures are used in the health and social care to achieve quality in the services offered There are many policies and procedures are used to improve the quality in health and social care field in the United Kingdom. 

Care Quality Commission (CQC)- It is also health and social care firm which help the people to recover any type of mental diseases in the United Kingdom. Local Authority can also take help of this organization to improve quality in the nation. This way, organization can give better services to mental patients in the hospital (Reeves and et.al., 2011). This approach also helps the firm to management of social and health care members and doctors in order to give better cure for mental patients in the UK. This process can aid contribute effective role for Local Authority to reduce wastage of time by providing appropriate services to mental victims in the London.

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NHS Constitution- Local Authority can also relate with National Health Services in the country to provide quality services in the UK. Then after, organisation can know about patients rights, rules and regulations in the detail within nation. This constitution can also help the organisation to implement these acts for medical victims in the country (Aveyard, 2014). This way, Local Authority can provide effective facilities to its patients in the United Kingdom.

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NSF (National Service Frameworks) - Organisation can also contact with National services of frameworks to reduce diseases in the people. This firm can also help the Local Authority to set long term objectives, goal, strategies to provide effective services to all type of patients in the United Kingdom (Mechanic, 2012). This way, organisation can manage its other resources very effectively in the nation. This process can help the firm to reduce its cost to recover medical victims from diseases the Britain.

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Health and Social Care Act 2012- Local Authorities can also take help of this rule to provide effective services health and social care field. Organisation can also follow this rule for patients in the nation (Glasby, 2012). This way, firm can give best medical and social services to the people in the United Kingdom.

3.2 Represent other factors that impact the achievement of quality in the health and social care There are many other factors which impact the achievement of quality in the health and social care services in the nation. Some of them are described below the paragraph. 

Government Support- It is most important factor which can contribute effective role for Local Authority to achieve optimistic quality in the United Kingdom. Organisation can also contact with Administration of UK to take help in the country (Best and et.al., 2012).

Government has also special provisions to manage this type of diseases in the nation.

Government can also aid the Local Authority by providing monetary funds and other resources to manage this kind of situation in the country. As a result, organisation can improve its quality through giving proper medicines and caring of patients in the United Kingdom (Naylor and et.al., 2012).

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Equipments- Local Authority can also purchase effective machineries and instruments for medical victims in the nation. This approach can also help the firm to provide better facilities to patients by giving effective caring in the hospital. This way, Social and health

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care members of the firm can get huge help to analyse the infection in people (Ory and et.al., 2013). Doctors and surgeon of enterprise can treat their patients very fast in order to recover them in the nation. This approach also can help the Local Authority to reduce its work load in the UK. It can also contribute optimistic role for firm to increase its efficiency and performance in the United Kingdom.  

Hiring Professionals- In order to manage that infection, organisation can also hire highly skilled doctors, surgeons, health and social care members and nurses to provide effective services to increase the quality in the United Kingdom (Street, Gold and Manning, 2013).

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This professionals also help the medical patients to recover quickly from diseases in the nation. Organisation can reduce the patient rate in the city.

3.3 Recommend ways in which the health and social care facilities could improve quality There are many ways which can help the Local Authority to improve the quality in the United Kingdom. It represented below the paragraph. 

Organisation can prepare contingent plan to manage this type infection in the city. This strategies can also help the Local Authority to reduce frequency of patients by giving proper cure in the United Kingdom.

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Enterprise can also save some budget for this kind of situation (Brown and Smith, 2012).

This way, organisation can provide quality services to its patients by providing proper resources in the nation.

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Local Authority can also manage good relationship with other social and healthcare firms in the nation. So organisation can take help of these corporation in order to reduce the diseases in the United Kingdom (Mockford and et.al., 2012).

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Organisation can also create awareness in people of UK regarding intimation of these deadly diseases. So Local Authority can take right steps to manage this situation in the all cities of nation.

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CONCLUSION From the report, it is found that Associated stakeholders of Local Authority are providing effective suggestions to improve the better service in the United Kingdom. External agencies also contribute optimistic role for setting standards of quality in organisation. Further, Care Quality Commission, NHS and Health Care Service Act also aids the Local Authority to measure its facilities in nation. In addition, potential barriers also affects organisation to deliver quality services to patients in UK. Contingent plan good relationship with other health and social care organisations and management of monetary budget are helping the Local Authority to improve quality for medical victims and people. This process is also aiding firm to manage diseases situation in the United Kingdom. It can be concluded that quality audit and TQM tools are giving appropriate help to evaluate quality for patients in UK.

A Sample Report on Managing Quality in HSC

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REFERENCES Journals and books 

Allen, P. and et.al., 2014. Public Contracts as Accountability Mechanisms: Assuring quality in public health care in England and Wales. Public Management Review. pp. 1-20.

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Amararachchi, J. L., Perera, H. S. C. and Pulasinghe, K., 2013. Knowledge management framework for achieving quality of healthcare in the developing countries. Computer Medical Applications (ICCMA), 2013 International Conference. pp. 1-6.

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Aveyard, H., 2014. Doing a literature review in health and social care: a practical guide.

McGraw-Hill Education (UK).

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Azam, M. and et.al., 2012. A critical study of quality parameters in health care establishment: Developing an integrated quality model. International journal of health care quality assurance.

25(5). pp. 387-402.

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Best, A. and et.al., 2012. Large‐system transformation in health care: a realist review. Milbank Quarterly. 90(3). pp. 421-456.

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Brown, H., and Smith, H., 2012. Normalisation: A reader. Routledge.

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Coultas, D. and et.al., 2012. Influence of patient activation and health literacy on quality of life among patients with COPD. European Respiratory Journal. 40. pp. P1460.

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Creek, J. and Lougher, L., 2011. Occupational therapy and mental health. Elsevier Health Sciences.

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Erb, N., 2013. Engaging primary care physicians in quality improvement: lessons from a payerprovider partnership. Journal of Healthcare Management. 58(6). pp. 429.

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Fulga, N., 2013. Quality Management and Accreditation in a Mixed Research and Clinical Hair Testing Analytical Laboratory Setting—A Review. Therapeutic drug monitoring. 35(3). pp.

283-287.

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Glasby, J., 2012. Understanding health and social care. Policy Press.

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Hider, P., 2012. Information resource description: creating and managing metadata. Facet.

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