Employees Communication in Health and Social Care Organization

Communicating in Health and Social Care Organization

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

Table of Contents TASK 1 ........................................................................................................................................ 3 1.1 .......................................................................................................................................... 3 1.2 .......................................................................................................................................... 4 1.3 .......................................................................................................................................... 5 1.4 .......................................................................................................................................... 6 TASK 2 ........................................................................................................................................ 6 2.1 .......................................................................................................................................... 6 2.2 .......................................................................................................................................... 7 2.3 .......................................................................................................................................... 7 2.4 .......................................................................................................................................... 8 TASK 3 ........................................................................................................................................ 9 3.1 .......................................................................................................................................... 9 3.2 ........................................................................................................................................ 10 3.3 ........................................................................................................................................ 10 CONCLUSION ............................................................................................................................ 11 REFERENCES ............................................................................................................................. 12

Communicating in Health and Social Care Organization

To Buy Complete Assignment Contact Us:

Email : help@assignmentdesk.co.uk Tel No. : +442038681670 Website: www.assignmentdesk.co.uk

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

INTRODUCTION In the health and social care sector, it is important to have healthy communication in between the staff and employees. It is significant for the organisation that to develop good communication skills among workforce so that effective communication with service users and staff can explain the treatments in future..

In the present report, Mrs D who is 83 years old and she don’t want to attend her Day Centre for a long period of time and as she was become depressed Recently, she has been diagnosed with a medical issue and she was not able to use Minicom services for a long period of time and younger neighbour is also making the phone calls In this report, it has been described that there are different modes of communication that are classified into verbal and non-verbal forms (Archer and et. al., 2011). Some factors which are highly influential in the process of communication including values, cultures, legislation and many more regulations which are made by the professions. have also been focussed. Some theories of communication are also applied which help the organisation to improve the communication process.

TASK 1 1.1 There are four different theories in the practice of health and social care organisation which can help Mrs D to make effective communication with others. These theories are Psychoanalytical, Humanistic, Behavioural and Cognitive theory. Some of the theories are explained as below: Behavioural Theory – This theory can be referred as psychological approach foundation of which is notion. This theory can be divided into four parts i.e. collective behaviour, theories of political behaviour, theory of planned behaviour and learning which helps the patient to understand the effectiveness of communication with others (Barry and Edgman-Levitan, 2012). This theory is largely based on learned response about specific stimuli.

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

This theory can explain the method of language acquisition of echoic response where infants imitated the sound which is provided by Park Day Centre. This theory focuses on the behaviour and highlights the present and future needs of person in health and social care organisation. For checking to Mr D one doctor arrived to the his room and look away after looking to his. Mr D lost his all hope and fell down. But unfortunately there was no injury. The doctor has to do the effective communication with him to understand his problem.

Humanistic Theory – In this approach, study of an individual is done in which person highlights the interest of rejecting significance of behaviour and unconscious impulse which results from the past (Bennett, 2010). This theory can be divided into two approaches i.e. person-centre and the transactional theory. In health and social care organisation, goal of this theory is that to make clients friendly in their own personal experience to accept themselves in all aspects. It also helps Mrs D to minimize the challenges which are being faced by her. To achieve the goal of this theory, there must be good relations and effective communication between customers and the therapist. The doctors of park day centre has to provide the friendly the environment to their clients so that they can share there problems.

1.2 In Park Day Centre, there are many ways to communicate i.e. it can be verbal or non-verbal communication (Shannon-Weaver Model. 2017). In verbal communication, it is used when the organisation is providing some information or training to clients. This training can be provided on telephones, face to face and many more techniques can be used as well. On the other side, non-verbal communication is used when the client is deaf or mute. In this communication,some factors are included that bear in the mind of patients and these are hand gesture, body poster or physical appearance. Mrs D is deaf so these factors can help her to do proper communication with doctors and nurse and can be also used as symbols, picture cards etc.

In health and social care organisation, benefits of effective and efficient communication is that practice which is used by professionals. Use of communication in this field is to foster growth and development of the practice (Du PrĂŠ, 2010). The communication can also be used in Park Day Centre to ensure that innovative ideas and the best practices can be shared among health care professionals and social workers to make

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

improvement in the organisation. In this Park Day Centre, the communication is effective which helps to provide patients with self-steam provision of practical help and advice regarding their conditions.

Park Day Centre can use the Shanon-Weaver model to communicate an effective message to the clients. In this model, all individuals have some source of information which is passed from one person to another. Further, the message has to be formulated in some kinds of code. The encoder requires the message to formulate in the form of code The encoder is responsible for taking ideas of the source and putting them into coding. Whatever communicated to other person is message. Organisation can use various form of communication to deliver the message (Estrin and Sim, 2010).

The choice of appropriate channel is vitally important in communication process.. In decoder, the message are translated in the form of purpose (Swayne, Duncan and Ginter, 2012). At last, person receives the message to make the communication effectiveness.

(Shannon-Weaver Model, 2017) 1.3 To take the advantage of good communication skills, social workers must be able to properly deal with any inappropriate communication practice. If any barrier is there in any communication process then it should be resolved which cannot result into the misunderstanding of professional practices. In Day Centre, Mrs D did not able to understand that what nurse was trying to indicate as she did not like the nurse because she was starring in the eyes of Mrs D continuously (Grajales III and et. al., 2014).

The communication between both was not good. These factors can act as hindrance for effective communication practice which can be culture or language of other people. In the organisation, use of jargon should be limited so that it would lead to inappropriate communication. The another factor which can be considered as barrier is privacy. In Day Centre, the private individuals are there so they want that their records should be kept as confidential so that breach of contract can not be broken. The duty of health and social worker is not to disclose any information without having due permission of clients. The lack of trust of Mrs D

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

with the nurse can also become a barrier to make effective communication. At last, lack of knowledge also serves as a barrier to communicate with others (Greene and et. al., 2011).

1.4 In health and social care organisation, it is significant to potentially engaged in effective and efficient communication practices. The various strategies can bes used to support the health and social care organisation in communication needs. It has been found that Mrs D is deaf and she need a specific communication need in the organisation. Foe care workers it would be better to develop a action plan which should be facilitate the process of communication and should give an opportunity to client to express themselves.

Communicating in Health and Social Care Organization

To Buy Complete Assignment Contact Us:

Email : help@assignmentdesk.co.uk Tel No. : +442038681670 Website: www.assignmentdesk.co.uk

The use of strategies of observing and interpreting the non verbal communication should be specific with the communication process. The various techniques can be used by the organisation like audiovisual material, supplementary material which help the organisation to achieve the goals (Hutchison and et. al., 2011).

TASK 2 2.1 In Day Centre, there are two factors which highly influence on communication process in values and cultures. The values and cultures may include the factors which are related in demographic such as sex, age, gender, economic status or also beliefs among others. Cultures help the organisation, to identified the

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

integrated pattern of human behaviour which ma includes the customs, beliefs etc. and it is highly influenced because they arises from the every group which are involved in communication process. One of the dimension of culture and values which influence the communication process is gender. For example, Anna is newly appointed in Park day Centre and she should be aware of these differences so that they can become to know how to deal with each patient (Kahn, Yang and Kahn, 2010). To understand these differences there should be an active listener so that nurse and doctors can easily understand the patients. The another factor is that which influence the communication process is that age and ethnicity. When communication is done with elder people then it should be done with a different approach to give them more respect. The different approaches are used when they are communicating with younger ones. Further, each nationality has also have different approach to communicate with others. Some factors may also include in verbal and non-verbal communication for other cultures while it can prove the rude for someone.

In the organisation there should be clearly communication process so that there will be no misinterpretation and confusion between the person in regard to the transmission of messages (Kitson and et. al., 2013).

2.2 Good practice in regard to the communication process it the work place of Anna is only achieved when the adoption of various techniques and methods are there in the organisation. There are many factors by which legislations and charters influence the communication techniques such as provision of equality. The laws which are govern for the communication techniques in the practice of health and social care are based on the principle of equality, which does not allow any discrimination between the patients. The legislation provide fair employment, race relations, sex discrimination Acts and many more. The organisation which goes against these legislation then it will occur serious consequences in good communication process.

The Data Protection Act, is significant piece of legislation which ensures that personal data are secured and accessed in responsible and controlled manner. For Park day Centre, health care records are very personal and many patient are there which are concern as how data is stored. This act promotes the good practice such as help to ensure that health sector runs smoothly (Levinson, Lesser and Epstein, 2010). Treating patient as humanly is only possible when if privacy and dignity are respected and it follows a protection of human rights

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

is to be achieved. The code of practice and ethics in certain situations are highly influenced the communication process in the consideration of confidentiality and privacy of information.

The use and access of the internet facility of health and care organisation should be limited. It defines the code of conduct to which assures that good communication practices are done.

2.3 The effectiveness of organisation system and policies in promoting the good practice of communication process is depend upon the some various factors (How social care staff can improve their communication. 2016). The nurse should be know about that how to encourage the patient to make more effective communication with them.

Park Day Centre needs to develop some organisation system and policies which can make the good communication with the patients. There are some organisational policies and system which help the organisation to promote the good practice of communication process: 

Whistle Blowing Policy – This policy can be used in the organisation to protect the employees who “blow the whistle” about any work going worn in the organisation (Lewin and et. al., 2010). This policy give clear guidelines to all staff that if any staff is doing wrong work in the organisation then they may be suspected by the top authority and it also affect on other employees, visitors etc. thus this policy outline commitment to good communication process.



Prevention of Accidents - the organisation fully supports and complies with all the regulations which are related with the promotion and to protect the health and safety of service users. In the safest working environment, accidents can be occur anytime. The Health and Safety at work Act 1974, this act should be used by organisation to make the more effective communication process (Macnamara and Zerfass, 2012).

2.4 In Health and social care organisation the nurse must be perpetually engaged in the development and improvement of communication process. One of the way is to improve the provision of security of information. In this privacy and confidentiality can be achieved and help the organisation to prevent any

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

confusion and misunderstanding in communication process. The following are the some ways through which communication process can be improved and help to achieve the targets. 

The organisation should provide the communication access to person.



The organisation should be aware about the communication process barriers and through which it can develop a strategies to minimize the risk (Merchant, Elmer and Lurie, 20112).

  

Provide training and development programme to nurse about the ethics and values which are related with the communication process.



Provide the rigorous education to workers hence it will improve the knowledge to make communication more effective and efficient.

The communication process in Park Day Centre can also be improved by using the provision of dynamic

and sustainable rules. This provision is related with the documentation, presentation and use of reports so that it can maximize the effectiveness of communication process (Moorhead and et. al., 2013). There are some communication tools and aids which can improve the communication process.

The nurses of cited organisation is need to make understand that there are different process and activities which are involved in a communication process and need to understand that also they should be a active listeners.

Communicating in Health and Social Care Organization

To Buy Complete Assignment Contact Us:

Email : help@assignmentdesk.co.uk Tel No. : +442038681670 Website:writers www.assignmentdesk.co.uk Hire high qualified and experienced of Assignment Desk to assist you in assignment writing service for subjects in all university course.

TASK 3 3.1 The ICT software (Information and Communication Technology) support the work of nurse and doctors in health and social care organisation. ICT includes the wide range of applications, decision support, clinical imagining processing, electronic health records, mobile health software applications and many more applications are include in this software. These tools are assumed as to have critical significance which help in completion of day-to-day activities.

One of the advanced application of ICT is that telecare which is a business-to-consumer service provision (Moses and et. al., 2013). In this application there is no personal interaction on channels such as telephones and computers.

It includes those services which are related with the health and social care

services such as automated appointed reminders and to monitor the clients services. In modern era, these things are done by professionalism and it allows a greater interaction of providers and users. In the field of radical and health care sector the use of software packages for dealing with the reports have become more important. A years ago before IT developments, all the records of patients are recorded in paper and it made difficult to search the specific records and it consumes a lot of time also. The software packages is designed for the organisation to have strict requirements such as reliability and performance. But some health and care organisation does does not trust on the result of ICT applications. Park Day Centre faces a certain issues with the effectiveness use of ICT. The organisation should follow a standard procedures to met the needs of ICT applications (Reeves and et. al., 2011).

3.2 There are many benefits of using this ICT software for user of social services, care workers and care organisation. The success of ICT fundamental depends upon the culture relevance of the applications.

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

Information and communication technology provides the benefits to health and social care organisation as its benefits depends upon the that what technologies are adopted by the board. He special attention is provided to diagnostic and to monitor all the areas in which ICT application is required (Schulz and Nakamoto, 2013).

In health and care organisation it allows all the possibilities to meet the individual needs. It also provide the ease of information in administration of treatment procedures. It makes the more administrative practices to make more efficient records and documents which can be accurate to make more communication effectiveness.

ICT also provide the collaboration among the users and providers to provide more services efficiently. There is a gap in development of ICT software due to limited budgets are there in health and social care organisation.

While using this software, the detailed information about the services which are offered to clients are displayed and the users are also updated. IC technology also also help the organisation to provide the training both in delivery and record keeping.

3.3 The use information and communication technology is using by many organisation. The Data protection act provides the restrictions and limitations on the use of personal information of patients (Singer and et. al., 2011). The personal information may include the medical records, credit information history, treatment history and many more. The record keeping in Park Day Centre organisation is very important so it does not underestimated. If the organisation disclose the confidential information of clients then it occur the breach of contract between the organisation and clients. The ethical and legal issues which are relating to ICT software should be taken into consideration to set the goals of the organisation. The client under the legislation, have right to get the information for other relatives about their history. The important legislation is Health Records Act 1990. this act is about more concern with the records which are accessed manually.

The clients can access the information about the medical report in whatever form whether electronically or manually. The organisation should keep the limited information in work place so that other people can not leak the information (Street, Gold and Manning, 2013). Information and communication provides great

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

possibility of the use of technology in the form of learning tools and to control the health and care system in the organisation. The another important of legislation is Personal Files Act 1987. In this act the personal information is accessed which are specifically related with the social service. So legal consideration in the use of information and communication technology impacts on the organisation (Good communication is essential to successful integration of health and social care. 2017).

Communicating in Health and Social Care Organization

To Buy Complete Assignment Contact Us:

Email : help@assignmentdesk.co.uk Tel No. : +442038681670 Website: www.assignmentdesk.co.uk

CONCLUSION From the above report it can be concluded that communication process is very important in health and social care organisation. While adopting the various techniques of communication process it improves the interpersonal relationships between the clients. There are some organisation system and policies are applied

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

which can be proved as effective tool of communication for the clients. The using of communication strategies it help Park Day Centre organisation to overcome with the barrier of effective communication process. The organisation is using the effectively information and communication technology which help to support and enhance the work of health care organisation.

Communicating in Health and Social Care Organization

To Buy Complete Assignment Contact Us:

Email : help@assignmentdesk.co.uk Tel No. : +442038681670 Website: www.assignmentdesk.co.uk

REFERENCES Archer, N and et. al., 2011. Personal health records: a scoping review. Journal of the American Medical Informatics Association. 18(4). pp.515-522.

Barry, M.J. and Edgman-Levitan, S., 2012. Shared decision making—the pinnacle of patient-centered care.

New England Journal of Medicine. 366(9). pp.780-781.

Bennett, P., 2010. Risk communication and public health. Oxford University Press.

Du PrĂŠ, A., 2010. Communicating about health: current issues and perspectives.

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.

Estrin, D. and Sim, I., 2010. Open mHealth architecture: an engine for health care innovation. Science.

330(6005). pp.759-760.

Grajales III, F.J and et. al., 2014. Social media: a review and tutorial of applications in medicine and health care.

Journal of medical Internet research. 16(2). p.e13.

Greene, J.A and et. al., 2011. Online social networking by patients with diabetes: a qualitative evaluation of communication with Facebook. Journal of general internal medicine. 26(3). pp.287-292.

Hutchison, B and et. al., 2011. Primary health care in Canada: systems in motion. Milbank quarterly. 89(2). pp.256-288.

Kahn, J.G., Yang, J.S. and Kahn, J.S., 2010. ‘Mobile’health needs and opportunities in developing countries.

Health Affairs. 29(2). pp.252-258.

Kitson, A and et. al., 2013. What are the core elements of patient�centred care? A narrative review and synthesis of the literature from health policy, medicine and nursing. Journal of advanced nursing.

69(1). pp.4-15.

Levinson, W., Lesser, C.S. and Epstein, R.M., 2010. Developing physician communication skills for patientcentered care. Health Affairs. 29(7). pp.1310-1318.

Hire high qualified and experienced writers of Assignment Desk to assist you in assignment writing service for subjects in all university course.